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research paper on communication in business

  • 22 May 2024

Banned or Not, TikTok Is a Force Companies Can’t Afford to Ignore

It may be tempting to write off TikTok, the highly scrutinized social media app whose cat clips and dance videos propelled it to the mainstream. However, business leaders could learn valuable lessons about engaging consumers from the world's most-used platform, says Shikhar Ghosh in a case study.

research paper on communication in business

  • 15 May 2024
  • Research & Ideas

A Major Roadblock for Autonomous Cars: Motorists Believe They Drive Better

With all the advances in autonomous vehicle technology, why aren't self-driving cars chauffeuring more people around? Research by Julian De Freitas, Stuti Agarwal, and colleagues reveals a simple psychological barrier: Drivers are overconfident about their own abilities, so they resist handing over the wheel.

research paper on communication in business

  • 09 May 2024

Called Back to the Office? How You Benefit from Ideas You Didn't Know You Were Missing

As companies continue to weigh the benefits and drawbacks of remote work, a study of how knowledge flows among academic researchers by Karim Lakhani, Eamon Duede, and colleagues offers lessons for hybrid workplaces. Does in-person work provide more opportunities for innovation than people realize?

research paper on communication in business

  • 06 May 2024

The Critical Minutes After a Virtual Meeting That Can Build Up or Tear Down Teams

Weak communication and misunderstandings during virtual meetings can give way to resentment and rifts when the cameras turn off. Research by Leslie Perlow probes the nuances of digital communication. She offers advice for improving remote teamwork.

research paper on communication in business

  • 16 Feb 2024

Is Your Workplace Biased Against Introverts?

Extroverts are more likely to express their passion outwardly, giving them a leg up when it comes to raises and promotions, according to research by Jon Jachimowicz. Introverts are just as motivated and excited about their work, but show it differently. How can managers challenge their assumptions?

research paper on communication in business

  • 06 Nov 2023

Did You Hear What I Said? How to Listen Better

People who seem like they're paying attention often aren't—even when they're smiling and nodding toward the speaker. Research by Alison Wood Brooks, Hanne Collins, and colleagues reveals just how prone the mind is to wandering, and sheds light on ways to stay tuned in to the conversation.

research paper on communication in business

  • 31 Oct 2023

Checking Your Ethics: Would You Speak Up in These 3 Sticky Situations?

Would you complain about a client who verbally abuses their staff? Would you admit to cutting corners on your work? The answers aren't always clear, says David Fubini, who tackles tricky scenarios in a series of case studies and offers his advice from the field.

research paper on communication in business

  • 24 Jul 2023

Part-Time Employees Want More Hours. Can Companies Tap This ‘Hidden’ Talent Pool?

Businesses need more staff and employees need more work, so what's standing in the way? A report by Joseph Fuller and colleagues shows how algorithms and inflexibility prevent companies from accessing valuable talent in a long-term shortage.

research paper on communication in business

  • 23 Jun 2023

This Company Lets Employees Take Charge—Even with Life and Death Decisions

Dutch home health care organization Buurtzorg avoids middle management positions and instead empowers its nurses to care for patients as they see fit. Tatiana Sandino and Ethan Bernstein explore how removing organizational layers and allowing employees to make decisions can boost performance.

research paper on communication in business

  • 24 Jan 2023

Passion at Work Is a Good Thing—But Only If Bosses Know How to Manage It

Does showing passion mean doing whatever it takes to get the job done? Employees and managers often disagree, says research by Jon Jachimowicz. He offers four pieces of advice for leaders who yearn for more spirit and intensity at their companies.

research paper on communication in business

  • 10 Jan 2023

How to Live Happier in 2023: Diversify Your Social Circle

People need all kinds of relationships to thrive: partners, acquaintances, colleagues, and family. Research by Michael Norton and Alison Wood Brooks offers new reasons to pick up the phone and reconnect with that old friend from home.

research paper on communication in business

  • 15 Nov 2022

Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)

Quirky amateur video clips might draw people to TikTok, but its algorithm keeps them watching. John Deighton and Leora Kornfeld explore the factors that helped propel TikTok ahead of established social platforms, and where it might go next.

research paper on communication in business

  • 03 Nov 2022

Feeling Separation Anxiety at Your Startup? 5 Tips to Soothe These Growing Pains

As startups mature and introduce more managers, early employees may lose the easy closeness they once had with founders. However, with transparency and healthy boundaries, entrepreneurs can help employees weather this transition and build trust, says Julia Austin.

research paper on communication in business

  • 15 Sep 2022

Looking For a Job? Some LinkedIn Connections Matter More Than Others

Debating whether to connect on LinkedIn with that more senior executive you met at that conference? You should, says new research about professional networks by Iavor Bojinov and colleagues. That person just might help you land your next job.

research paper on communication in business

  • 08 Sep 2022

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

Generation X and Millennials—eagerly waiting to succeed Baby Boom leaders—have the opportunity to bring more collaboration and purpose to business. In the book True North: Emerging Leader Edition, Bill George offers advice for the next wave of CEOs.

research paper on communication in business

  • 05 Aug 2022

Why People Crave Feedback—and Why We’re Afraid to Give It

How am I doing? Research by Francesca Gino and colleagues shows just how badly employees want to know. Is it time for managers to get over their discomfort and get the conversation going at work?

research paper on communication in business

  • 23 Jun 2022

All Those Zoom Meetings May Boost Connection and Curb Loneliness

Zoom fatigue became a thing during the height of the pandemic, but research by Amit Goldenberg shows how virtual interactions can provide a salve for isolation. What does this mean for remote and hybrid workplaces?

research paper on communication in business

  • 13 Jun 2022

Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen

Extroverts may be the life of the party, but at work, they're often viewed as phony and self-centered, says research by Julian Zlatev and colleagues. Here's how extroverts can show others that they're listening, without muting themselves.

research paper on communication in business

  • 24 May 2022

Career Advice for Minorities and Women: Sharing Your Identity Can Open Doors

Women and people of color tend to minimize their identities in professional situations, but highlighting who they are often forces others to check their own biases. Research by Edward Chang and colleagues.

research paper on communication in business

  • 12 May 2022

Why Digital Is a State of Mind, Not Just a Skill Set

You don't have to be a machine learning expert to manage a successful digital transformation. In fact, you only need 30 percent fluency in a handful of technical topics, say Tsedal Neeley and Paul Leonardi in their book, The Digital Mindset.

research paper on communication in business

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Business Communication Research and Practice (BCRP) is the official journal of the Korean Association for Business Communication (KABC) and is published in English. The journal publishes original research articles, reviews, case reports, tutorials, communications, editorials, and book reviews that contribute to the knowledge and theory of business communication as a distinct, multifaceted field approached through the administrative disciplines, liberal arts, and social sciences. Accordingly, BCRP seeks manuscripts that address all areas of business communication and accepts all rigorous research methods, including but not limited to qualitative, quantitative, and critical. Manuscripts for submission to BCRP should be prepared according to the following instructions. Failure to comply with these instructions will result in the return of the manuscript and a possible delay in publication. Please read the Author Guidelines carefully prior to submission.

The Korean Association for Business Communication (KABC) has been growing through the cooperation and efforts of its members and through conferences held twice a year for 7 years since its inaugural meeting and its first academic conference in 2011. The next year, we hosted the Asia-Pacific Conference of Association for Business Communication, in which we communicated with leading experts from both domestic and international academic societies. Since then, our MOUs (Memorandum of Understanding) with the Japan Business Communication Association (JBCA) in 2014 and the Association for Business Communication (ABC) in 2016 have fostered activities on the international stage. In Korea, KABC has not only held its own independent conferences but has also participated in the annual conferences of the Korean Academic Society of Business Association (KASBA), which sees the participation of over 30 academic associations in business fields.

The Impact of Artificial Intelligence on Organizational Communication

  • First Online: 29 May 2024

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research paper on communication in business

  • Abdulsadek Hassan 3 , 3  

Part of the book series: Studies in Systems, Decision and Control ((SSDC,volume 528))

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This study provides an overview of the relationship between artificial intelligence (AI) and organizational communication, focusing on the implications and potential impact of AI in enhancing communication processes within organizations. Drawing on current research and literature, this summary examines how AI technologies are transforming organizational communication practices, fostering efficiency, and generating new possibilities. Overall, AI is drastically reshaping how organizations communicate, both internally and externally. By leveraging AI technology, businesses can improve customer service, streamline internal communication processes, and make more informed decisions. However, it’s important to strike a balance between the benefits of AI and potential risks, ensuring that AI is used responsibly and ethically in organizational communication.

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Hassan, A. (2024). The Impact of Artificial Intelligence on Organizational Communication. In: Musleh Al-Sartawi, A.M.A., Nour, A.I. (eds) Artificial Intelligence and Economic Sustainability in the Era of Industrial Revolution 5.0. Studies in Systems, Decision and Control, vol 528. Springer, Cham. https://doi.org/10.1007/978-3-031-56586-1_58

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3 Ways to Clearly Communicate Your Company’s Strategy

  • Constantinos C. Markides
  • Andrew MacLennan

research paper on communication in business

Most leaders struggle to explain big decisions in a way that makes sense to employees.

For all the communication around strategy, we know that leaders at many companies don’t provide the necessary context for employees to understand what the words and sentences in a strategy statement actually mean. What can leaders do to help employees understand enough context to understand a strategy? In this article, the authors offer three recommendations: 1) Present the alternatives considered and explain why they were not adopted. 2) Explain how each choice is linked to the organization’s purpose. 3) Involve employees in strategy development.

A pilot once told us a story about an accident on an early morning flight in the 1950s. As the aircraft accelerated to take off, the captain noticed his flight engineer’s sullen expression and called out, “Cheer up, George.” But in his sleepy state, what the engineer heard was, “Gear up, George” — and he duly raised the landing gear — prematurely as they were not quite airborne. The aircraft sank onto its fuselage and slid to a halt, causing much damage. Luckily, nobody was hurt.

research paper on communication in business

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Improve communication in the workplace to grow your business

It’s no secret that poor workplace communication is detrimental to your organization, but just how detrimental may come as a surprise. According to the Worktalk article “ Business Costs of Poor Communication and How to Avoid Them ,” the estimated cost of employee miscommunication is $62.4 million per year for companies with more than 100,000 employees. Although your business may be much smaller, your company isn’t immune to the financial impact of insufficient communication at work.

In fact, because employees on your staff are, in all likelihood, taking on more varied roles and are pulled in more directions than those at larger organizations, communicating clearly—and in a way that suits your team best—may be even more critical for your small business, particularly in a today’s world of flexible and hybrid work.

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Why communication is important at work

Effective communication in the workplace is critical to the success of many small businesses. Clear communication between managers and employees is key to accomplishing goals on time and within budget. Positive customer relations, employee productivity and innovation, and a pleasant work environment all rely on your team’s ability to communicate clearly, openly, and in alignment with your business policies. Additionally, fostering an environment that supports effective workplace communication helps improve employee engagement, boost productivity, increase customer satisfaction, and grow your business.

Improving communication in the workplace

Create more meaningful communication between managers and employees

When it comes to effective communication at work, it’s up to business owners and managers to take the lead. A common strategy is to schedule regular meetings, but how do you make every meeting count ? First, consider which type of meeting you are planning—brainstorm, discuss and decide, design and create, 1:1 connect, or team building and bonding. Then, design the meeting intentionally to maximize its effectiveness and value.  For example, when planning a “discuss and decide” meeting, make sure that all key stakeholders will be present. Kickoff the meeting by sharing a structured agenda that includes a target length of time for each section. During the meeting, proactively seek out diverse perspectives and be sure to document your decisions along with each person’s responsibilities and action items.

Listening is another essential management skill that goes a long way toward improving communication skills at work. Leaders who prioritize listening are significantly more effective than those who spend more time talking. Listening strategies that help bring out the best in employees include booking regular 1:1 meetings, asking great questions and thoughtful follow-ups, considering nonverbal cues, and showing you care. After all, learning to listen well pays dividends in employee retention, engagement, and happiness. 

Another way to keep employees engaged and happy is to give them the tools they need to do their jobs effectively—and it starts with choosing the right workplace communication technology.

Boost employee productivity with a unified communications system

Make no mistake, technology is a marvelous thing, but it should be chosen, and used, wisely. Instead of having a separate employee intranet, a social intranet, a project management workspace,  instant messaging , private chat rooms, email, and video channel for your internal workplace communication, choose a unified communications system (UC) that gives you everything you need in one convenient place. A UC system helps small businesses grow by improving organization, efficiency, and communication between employees and with customers. 

With a UC system, you minimize confusion and improve the odds that your staff will actually use the tools available to them. But which tools are really necessary?

  • Email: Email is one of the best ways to reach people inside and outside of your organization. Just be sure to choose a cloud-based email client. This way, you access your messages from any device, your messages are backed up in the cloud, and your security will always be up to date.
  • Collaborative workspace: With the power to connect via instant messaging and video conferencing, plus the ability to share and work together on files in real time, a secure and effective  workspace app help your staff collaborate on projects, talk through issues, , and build trust and working relationships that will allow you develop the workplace communication and culture you need to succeed. And because employees do this all via an app on their desktop, laptop, tablet, or phone, it means that you are free to hire the best talent—whether they live nearby or half a world away.
  • Workflow and task management solutions: Staying organized is critical to any organization, but when you’re a small business with a limited staff, priorities might shift quickly, cause confusion, and bring your productivity to a grinding halt. However,  workflow and task management software empowers you to develop project plans that help everyone on your team understand what their priorities are, which tasks need to be completed, and when the assignments are due. The software even delivers status updates and allows teammates to share files.

Communicate with staff and ask them what they want and need

Although workplace cultures tend to develop organically, creating a space that’s truly inclusive, collaborative, happy, and productive does take some finessing. Unfortunately, when asked directly, many employees won’t provide thoughtful, honest answers to questions about the workplace—either because they’re concerned about a lack of anonymity or because they simply need time to consider the subject.

To give your employees the space they need to provide you with real, honest answers, use an  app  that allows you to connect with your staff and gives them the freedom to respond on their schedule. When choosing your app, look for one that allows you to seamlessly schedule employee events, request information from small groups or large teams, and conduct employee surveys and collect responses (anonymous or otherwise) in real time.

Employee surveys and polls have the potential to increase employee engagement and productivity. They help you understand your employees’ needs and get a different view of the internal workings of your company, including unseen barriers to productivity or employee satisfaction. Surveys also help you gather information that could impact your decisions about how to grow your business.    A few tips to run an effective survey include setting an objective, writing clear and concise questions, and keeping the survey short and focused. By allowing you to communicate with your team, find out how your employees feel about your company, and tell you what they need, these communication tools help create a culture where everyone feels welcome and valued.

Effective communication in the workplace examples

Effective communication skills are taught in colleges and executive seminars, but they’re likely long forgotten by the time you’ve either graduated or headed back to the office into “real world” work. And although there are many ways to improve communication skills at work, the best ones are often the simplest. Remember to:

  • Keep your messages clear, use plain language, and stay away from jargon. Although your employees may be familiar with jargon, it still impedes understanding.
  • Meet your team where they are. If your own data shows that your staff interacts the most with traditional written or video messages sent via email, do that. If a  survey reveals they prefer in-person or live streaming meetings for big announcements, use them. After all, staying in touch with your employees and delivering information in a way that ensures they’ll receive and understand it is critical. It’s also a time saver.
  • Follow an executive communication plan template for big internal announcements, important company news, or other significant messages like changes to benefits. This helps ensure that your message is clear and includes all the pertinent information. In addition, once your message is complete, have someone you trust and who has great communication skills provide editorial oversight.
  • Augment words with visuals for effective communication. In short, a picture is worth a thousand words. According to “ Polishing Your Presentation ,” and article by the 3M Visual System Division, “We can process visuals 60,000 times faster than text.” So whenever you provide your employees with a picture, chart, graph, video, infographic, or another visual example of what you want to achieve, it will help improve their comprehension.

The importance of workplace communication

There is, of course, no one-size-fits-all approach for how to improve communication and engagement among your staff, but by implementing new technology and a new approach to business communication, you help avoid misunderstandings, mitigate rumors, and save time. Implementing effective communication strategies in the workplace empowers you to:

  • Improve how your team works. Teamwork relies on communication and collaboration , especially in today’s world of hybrid work. High-performing teams thrive when connecting is natural and easy, wherever they’re located. When you improve your team’s communication skills at work, you improve how things get done in your business.
  • Increase employee satisfaction. Better communication alleviates workplace stress by helping ensure that everyone is on the same page. Effective online communication also boosts employee retention . For example, setting clear expectations in writing, creating guidelines for email, and following a process for coaching team members helps keep the best employees happy and businesses running smoothly.

After all, open, frequent, and clear communication has the power to transform your business. Your employees are a valuable source of insight into your customers’ needs and innovative solutions to your business challenges. When you raise the bar on communicating with and listening to your employees, you raise their level of engagement with your company, which helps grow your bottom line.

What is proper workplace communication?

Proper workplace communication is clear, open, and in alignment with the company’s business policies. Managers lead by listening , make meetings count , stay in touch with their employees, and deliver information in a way that ensures they’ll receive and understand it. Employees are comfortable letting management know what they want and need to do their best work, often using an  app  to give their opinions by completing employee surveys and polls .

What is the most effective communication in the workplace?

The most effective communication in the workplace combines leadership, great communication skills, and the right technology. A unified communications system that makes is easy for employees to switch seamlessly between communication tools is especially important to help small businesses grow—by improving organization, efficiency, and communication between employees and with customers.

What are tips for effective communication?

Tips for effective communication are: making meetings count , leading by listening , using a unified communications solution instead of multiple platforms, surveying employees to get their honest opinions, keeping your messages clear, staying in touch with your team and delivering information in a way that ensures they’ll receive and understand it, and using visuals whenever possible to improve comprehension.

What types of communication are important in the workplace?

Open, frequent, and clear communication with employees is important in the workplace and has the power to transform your business. Employee surveys and polls play a vital role in understanding your employees’ needs, increasing employee productivity and satisfaction, and improving decision-making to help you grow your business.

How do you improve your workplace communication?

Improving listening skills , making meetings count , and surveying employees for honest feedback are all effective ways to improve your workplace communication. Implementing a unified communications system , instead of multiple, separate solutions, makes it easier for for employees to stay connected and helps small businesses grow by improving organization, efficiency, and customer communications.

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