problem solving hard or soft skills

Hard skills vs. Soft skills

After reading this guide, you will be able to clearly define the hard and soft skills needed for your open positions, resume, and CV.

Ivan Andreev

Demand Generation & Capture Strategist, Valamis

November 27, 2021 · updated July 10, 2024

6 minute read

When seeking new recruits or considering internal promotions, it’s essential to identify the specific skills required for each role. Some of these skills are innate, while others may require formal training.

Hard skills should be outlined in the role specification, detailing the technical competencies needed. Soft skills, which encompass interpersonal and emotional intelligence, should be included in the person specification.

By reading this guide, you will gain the ability to clearly distinguish between the hard and soft skills necessary for your open positions. Additionally, this insight will prove invaluable for individuals aiming to enhance their resumes and effectively showcase their top skills.

What are hard skills?

What are soft skills, what’s the difference between hard skills and soft skills, list of hard and soft skills, how to develop hard and soft skills.

Hard skills are specific competencies, skills, knowledge, and abilities needed to perform a specific task or role. They can be learned through education and professional development. Usually, they are technical (but not always) and easily measurable.

Hard skills can be evidenced through educational certificates or practical demonstrations.

Take software development, for instance. It requires knowledge of programming languages, primarily aimed at writing computer programs. The proficiency level in this skill is readily measurable.

Consider the field of design as another example. While it varies—ranging from interior to web design—the fundamental requirement is a specific skill set tailored to perform precise tasks.

Knowledge of the Microsoft Suite is yet another hard skill. Learning to proficiently use tools like Microsoft Word and Excel is often crucial for specific job functions.

Therefore, each role demands a unique set of hard skills essential for performing designated tasks effectively.

Soft skills are personality traits, social competencies and skills, knowledge, and abilities used to perform interpersonal activities and unique tasks. Sometimes they are also called human skills.

Soft skills often stem from your inherent personality traits and social abilities, though they can be honed through practice and professional development.

Measuring soft skills, especially when you’re hiring new employees, can be tricky due to the limited information available. You really get to know a person’s soft skills through personal interactions.

While there are techniques and tests aimed at assessing these skills, be aware that their results can be imprecise and not always reflective of true ability. It’s only in real-life situations that you can accurately see how well someone handles these areas.

There are certain soft skills you’d likely want all your team members to possess, such as punctuality and the ability to collaborate effectively. Other skills, like leadership, communication, strategic thinking, and problem-solving, might be crucial for specific roles.

Soft skills don’t come certified, but you’ll recognize them as you work with someone. Natural leaders will instinctively take charge and guide others, while reliable timekeepers consistently show up on time or inform you ahead of any delays.

Skills matrix template

Efficiently assess, manage, and maximize your team’s potential and streamline your workflow.

The key difference lies in the nature of soft skills, which are closely intertwined with an individual’s personality and aren’t always teachable.

While you can enroll your team members in courses to enhance leadership, communication, and other soft skills, there’s always an innate aspect to consider. Some people are naturally more inclined to possess strong leadership qualities than others.

Hard skills, on the other hand, are rooted in what people learn. These skills are task-specific and easier to teach. You can send people to development courses to acquire new hard skills or to refine existing ones.

As careers progress, people often need to adapt and enhance their skill sets, especially when stepping into leadership roles. They’ll need practical knowledge specific to their positions along with interpersonal skills that allow them to excel.

It’s important to note that your best employees might not necessarily excel in both soft and hard skills. While versatility is a bonus, not all roles demand expertise in both areas.

There are many hard and soft skills, so that we will list only a few.

Now that you know the difference between soft and hard skills, it’s time to analyze which ones need to be added to your organization. And what to do next?

You can check our article about employee development methods , we have mentioned what methods work best for different skills sets and particular skills.

It will help you find ways to train your employees and improve your own skills.

Regarding leadership skills check our leadership development plan guide because it is a unique skill set and it requires specific training.

One way to map, manage, and track the required skills and skill gaps of your employees is to use a skills matrix .

How to conduct a skills gap analysis and what to do next

Start building your foundation for strategic workforce development.

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Hard Skills vs. Soft Skills: Definitions and 50+ Examples

Corey Bleich

🍿🍿 8 min. read

While hard skills are important, savvy companies know that excellent employees have another skill set that may be harder to cultivate: soft skills. Turns out, hard skills vs soft skills isn't an either/or proposition. It's a both/and package worth cultivating in potential and long-term employees alike.

What’s the difference between the two? Before you can write a job description or a resume, mentor team members, or design a learning program, it’s crucial to thoroughly understand the difference between hard skills and soft skills. This guide will get you started, and will contain long lists of examples to structure your job searching, training, and more.

🔍 What you’ll find in this post

• Soft skills vs. hard skills

What are soft skills?

• Soft skills examples

What are hard skills?

• Hard skills examples
• Training for hard and soft skills

What is the difference between hard skills vs. soft skills?

Hard skills are easy to measure and define, while soft skills are a bit more nebulous. Hard skills are those talents and abilities that can be measured. They are usually specific to a particular job, and they can be learned through schooling or on-the-job training. Soft skills are less defined skills that often apply not only to one specific job but are universal. Some recruiters or HR personnel might define these vaguely as “people skills.” Think of empathy, creativity, adaptability, and collaboration.

Hard skills are often those you list on a resumé or the areas in which you hold certifications. Soft skills are those that help you build longer-lasting coworker and customer relationships. The importance of hard skills vs. soft skills should not be underestimated.

Soft skills vs hard skills stats

Hard skills and soft skills are both important in the workplace, but they represent different types of abilities that someone can bring the table. Some statistics and insights on the importance of both hard and soft skills in the workplace include:

• Soft skills are highly valued by employers, with 93% of employers stating that soft skills are either an essential or very important factor in hiring decisions
• Employers are increasingly seeking employees with soft skills such as dependability, teamwork/collaboration, problem-solving, and flexibility
• According to LinkedIn's Most In-Demand Hard and Soft Skills , the top five hard skills in demand in 2023 were software development, SQL, finance, Python, and Java
• The top five soft skills in demand were management, communication, customer service, leadership, and sales.

While hard skills are important for performing specific responsibilities, soft skills are highly valued by employers and can have a significant impact on a person's ability to work effectively in a team, communicate with others, and adapt to new situations. As we’ll discuss later, it’s essential to develop and maintain a balance between the two types of skills to excel.

Soft skills are skills and abilities that are much harder to measure and a bit fuzzier to define. In general, these are interpersonal skills that help people get along with each other and communicate and collaborate effectively. They relate to how someone interacts with others, manages their time, and handles their emotions and actions.

Challenging to train explicitly, soft skills include things like character, ability to work on a team, and overall understanding of and participation in your company culture. Employees just entering the workforce or transitioning to a new career may struggle with soft skills, especially as they relate to fellow employees.

Reviewing different examples of soft skills can help you better understand this concept, too.

Watch on YouTube: "What are Soft Skills?"

What are the most common soft skills examples?

Soft skills are often interpersonal skills that can be difficult to train for. They can include the following examples:

Why are soft skills important to train for?

Of these skills, emotional intelligence is arguably the hardest to teach. This includes a person’s ability to empathize with others, regulate their own behavior, and develop self-awareness. Emotional intelligence also indicates a level of intrinsic motivation that contributes to a strong work ethic.

However, developing soft skills matters. A Carnegie Mellon Foundation study found that 75% of long-term job success depends on the level of soft skills employees had. Another LinkedIn study found that 57% of employers value soft skills more than hard skills when making new hire decisions.

Put simply, you can be a certified expert in your field, but that won’t matter much if you just can’t work with your fellow employees, customers, leadership, and others.

👉Learn more: Find our full guide on how to train employees on soft skills

Hard skills are much easier to quantify and measure. These are things that employees are specifically trained for, like a plumber who learns to fix a leaky faucet or a nurse learning to draw blood.

Through specific instruction, on-the-job training , and trial-and-error, hard skills form the backbone of the job.

Watch on YouTube: "What are Hard Skills?"

What are the most common hard skills examples?

For new employees with little practical experience or track record, hard skills can be measured in terms of test scores and recent degrees or certifications. Hard skills examples include:

But truly, this list of hard skills examples is as long as the number of different professions in the world!

Why are hard skills important to train for?

The importance of hard skills is that they establish the backbone of the services your business provides or the products it creates. You would not hire a heart surgeon without the hard skills to perform heart surgery, or someone to design a bridge who only had experience in retail. Hard skills training ensures that your employees are equipped to do good work in their field.

What’s the best approach to this type of training? The answer to that depends on your employees and what skills they need. Starting with a training needs analysis can help target specific hard skills, which can then help you decide which approach will work best.

You might consider eLearning options to train for some of these skills, especially mobile microlearning resources that are easy to reference back to. Some industries have also had great success with AR/VR learning , and others prefer to offer blended learning that includes both instructor-led and digital modules.

The goal is to offer hard skills training that is relevant, engaging, and supportive of the types of hard skills your employees need to do their job.

How to train for both hard skills and soft skills

Truly, the best way to train employees is not to pit soft skills vs. hard skills but to develop both in tandem. The good news is that many of the same tools used to train for hard skills can easily be modified to work on soft skills development.

This might be as simple as modifying training modules to be completed in teams, highlighting teambuilding and collaboration. You might also include time for reflection and refinement in each training session. This gives employees practice in analyzing what they did well and identifying their growing edges.

In addition to modifying your learning experiences to incorporate soft skills development, there are other ways to train employees for both hard and soft skills. One effective method is to use simulation-based training, which allows employees to practice both hard and soft skills in a safe and controlled environment. For example, if you're training employees in customer service, a simulation-based training program can provide realistic scenarios that allow them to practice both technical skills like using the company's CRM software and soft skills like empathy and active listening.

Another approach is to use coaching and mentoring to develop both hard and soft skills. Mentoring can provide employees with guidance and support to develop their soft skills, while coaching can help them improve their hard skills by providing feedback and guidance on specific tasks or projects.

Ultimately, the key to successfully training employees for both hard and soft skills is to take an integrated approach. By incorporating both hard and soft skills into your training program, you can develop well-rounded employees who can effectively navigate any challenges they may encounter in their jobs.

As you plan your training sessions for your new hires or long-term employees, don’t think hard skills vs. soft skills. EdgePoint Learning can help you find a training approach to both that works for what your employees need right now. Get in touch today to learn more .

What Are Problem-Solving Skills? Definition and Examples

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Forage puts students first. Our blog articles are written independently by our editorial team. They have not been paid for or sponsored by our partners. See our full  editorial guidelines .

Why do employers hire employees? To help them solve problems. Whether you’re a financial analyst deciding where to invest your firm’s money, or a marketer trying to figure out which channel to direct your efforts, companies hire people to help them find solutions. Problem-solving is an essential and marketable soft skill in the workplace. 

So, how can you improve your problem-solving and show employers you have this valuable skill? In this guide, we’ll cover:

Problem-Solving Skills Definition

Why are problem-solving skills important, problem-solving skills examples, how to include problem-solving skills in a job application, how to improve problem-solving skills, problem-solving: the bottom line.

Problem-solving skills are the ability to identify problems, brainstorm and analyze answers, and implement the best solutions. An employee with good problem-solving skills is both a self-starter and a collaborative teammate; they are proactive in understanding the root of a problem and work with others to consider a wide range of solutions before deciding how to move forward. 

Examples of using problem-solving skills in the workplace include:

• Researching patterns to understand why revenue decreased last quarter
• Experimenting with a new marketing channel to increase website sign-ups
• Brainstorming content types to share with potential customers
• Testing calls to action to see which ones drive the most product sales
• Implementing a new workflow to automate a team process and increase productivity

Problem-solving skills are the most sought-after soft skill of 2022. In fact, 86% of employers look for problem-solving skills on student resumes, according to the National Association of Colleges and Employers Job Outlook 2022 survey . 

It’s unsurprising why employers are looking for this skill: companies will always need people to help them find solutions to their problems. Someone proactive and successful at problem-solving is valuable to any team.

“Employers are looking for employees who can make decisions independently, especially with the prevalence of remote/hybrid work and the need to communicate asynchronously,” Eric Mochnacz, senior HR consultant at Red Clover, says. “Employers want to see individuals who can make well-informed decisions that mitigate risk, and they can do so without suffering from analysis paralysis.”

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Problem-solving includes three main parts: identifying the problem, analyzing possible solutions, and deciding on the best course of action.

>>MORE: Discover the right career for you based on your skills with a career aptitude test .

Research is the first step of problem-solving because it helps you understand the context of a problem. Researching a problem enables you to learn why the problem is happening. For example, is revenue down because of a new sales tactic? Or because of seasonality? Is there a problem with who the sales team is reaching out to? 

Research broadens your scope to all possible reasons why the problem could be happening. Then once you figure it out, it helps you narrow your scope to start solving it. 

Analysis is the next step of problem-solving. Now that you’ve identified the problem, analytical skills help you look at what potential solutions there might be.

“The goal of analysis isn’t to solve a problem, actually — it’s to better understand it because that’s where the real solution will be found,” Gretchen Skalka, owner of Career Insights Consulting, says. “Looking at a problem through the lens of impartiality is the only way to get a true understanding of it from all angles.”

Decision-Making

Once you’ve figured out where the problem is coming from and what solutions are, it’s time to decide on the best way to go forth. Decision-making skills help you determine what resources are available, what a feasible action plan entails, and what solution is likely to lead to success.

On a Resume

Employers looking for problem-solving skills might include the word “problem-solving” or other synonyms like “ critical thinking ” or “analytical skills” in the job description.

“I would add ‘buzzwords’ you can find from the job descriptions or LinkedIn endorsements section to filter into your resume to comply with the ATS,” Matthew Warzel, CPRW resume writer, advises. Warzel recommends including these skills on your resume but warns to “leave the soft skills as adjectives in the summary section. That is the only place soft skills should be mentioned.”

On the other hand, you can list hard skills separately in a skills section on your resume .

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In a Cover Letter or an Interview

Explaining your problem-solving skills in an interview can seem daunting. You’re required to expand on your process — how you identified a problem, analyzed potential solutions, and made a choice. As long as you can explain your approach, it’s okay if that solution didn’t come from a professional work experience.

“Young professionals shortchange themselves by thinking only paid-for solutions matter to employers,” Skalka says. “People at the genesis of their careers don’t have a wealth of professional experience to pull from, but they do have relevant experience to share.”

Aaron Case, career counselor and CPRW at Resume Genius, agrees and encourages early professionals to share this skill. “If you don’t have any relevant work experience yet, you can still highlight your problem-solving skills in your cover letter,” he says. “Just showcase examples of problems you solved while completing your degree, working at internships, or volunteering. You can even pull examples from completely unrelated part-time jobs, as long as you make it clear how your problem-solving ability transfers to your new line of work.”

Learn How to Identify Problems

Problem-solving doesn’t just require finding solutions to problems that are already there. It’s also about being proactive when something isn’t working as you hoped it would. Practice questioning and getting curious about processes and activities in your everyday life. What could you improve? What would you do if you had more resources for this process? If you had fewer? Challenge yourself to challenge the world around you.

Think Digitally

“Employers in the modern workplace value digital problem-solving skills, like being able to find a technology solution to a traditional issue,” Case says. “For example, when I first started working as a marketing writer, my department didn’t have the budget to hire a professional voice actor for marketing video voiceovers. But I found a perfect solution to the problem with an AI voiceover service that cost a fraction of the price of an actor.”

Being comfortable with new technology — even ones you haven’t used before — is a valuable skill in an increasingly hybrid and remote world. Don’t be afraid to research new and innovative technologies to help automate processes or find a more efficient technological solution.

Collaborate

Problem-solving isn’t done in a silo, and it shouldn’t be. Use your collaboration skills to gather multiple perspectives, help eliminate bias, and listen to alternative solutions. Ask others where they think the problem is coming from and what solutions would help them with your workflow. From there, try to compromise on a solution that can benefit everyone.

If we’ve learned anything from the past few years, it’s that the world of work is constantly changing — which means it’s crucial to know how to adapt . Be comfortable narrowing down a solution, then changing your direction when a colleague provides a new piece of information. Challenge yourself to get out of your comfort zone, whether with your personal routine or trying a new system at work.

Put Yourself in the Middle of Tough Moments

Just like adapting requires you to challenge your routine and tradition, good problem-solving requires you to put yourself in challenging situations — especially ones where you don’t have relevant experience or expertise to find a solution. Because you won’t know how to tackle the problem, you’ll learn new problem-solving skills and how to navigate new challenges. Ask your manager or a peer if you can help them work on a complicated problem, and be proactive about asking them questions along the way.

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Step 1 of 3

Companies always need people to help them find solutions — especially proactive employees who have practical analytical skills and can collaborate to decide the best way to move forward. Whether or not you have experience solving problems in a professional workplace, illustrate your problem-solving skills by describing your research, analysis, and decision-making process — and make it clear that you’re the solution to the employer’s current problems. 

Looking to learn more workplace professional skills? Check out Two Sigma’s Professional Skills Development Virtual Experience Program .

Image Credit: Christina Morillo / Pexels 

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Hard skills versus soft skills and which to use on your resume

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Hard skills versus soft skills: What’s the difference?

Why you should develop both hard and soft skills, 5 soft skill examples worth perfecting, 5 hard skill examples worth learning, how to include hard and soft skills on a resume, gotta catch 'em all.

A confused client emails you asking for troubleshooting help. They can’t figure out why an extension they installed isn’t working on a webpage you developed. 

You write back that it’s a simple mistake, provide step-by-step instructions, and offer to jump on a quick call to walk through the problem together. Before you hit send, you check your spelling and make sure your directions are clear and concise. The client fixes the problem quickly. Everybody’s happy. 

Responding to a quick query is a seemingly mundane task. But in just a few lines of text, you’ve exercised several hard skills, like reading comprehension, programming knowledge, and written communication rules. And you’ve also showcased various soft skills, like empathy and dedication.

The proficiencies developed throughout your career are like a toolbox. And understanding the difference between hard skills versus soft skills can show you how each tool complements one another, leading to better productivity, efficiency, and career success.

Hard and soft skills differ in the way you learn, use, and adapt them. 

Hard skills are technical proficiencies you acquire through training and hands-on experience. A few examples include coding language familiarity, foreign language proficiency, and AI tool expertise. The learning process typically follows a monitorable step-by-step process most people can take on to acquire these skills. 

Soft skills are more personal and nuanced than hard skills, and people’s personality types often influence the ones that come naturally to them. Some soft skill examples include emotional regulation , problem-solving , and conflict resolution .

Acquiring a soft skill is more nuanced than a hard skill because it’s much more personal. Learning to manage your time better will look very different from person to person, whereas understanding how to use a new workplace collaboration tool will follow the same steps for nearly every employee.

According to a LinkedIn hiring trends analysis, hard skills grab a potential employer’s interest, but soft skills seal the deal . 

Most employers require you to have specific skill sets, education, or certifications. If you're a marketing professional — like a market research analyst — you likely need to understand certain statistical software and quantitative and qualitative research methods. But a hiring manager also wants to know the attitude and work ethic you’ll contribute to the team. While they might skim your qualifications section to ensure you have specific technical proficiencies, throughout the hiring process they’ll look for soft skills like critical thinking , creativity , and teamwork . 

Your hard and soft skills work in tandem. Highly developed hard skills mean you can get the job done, and complementary soft skills mean your coworkers enjoy working with you. Let’s explore some common industry-specific hard skills and complementary soft skills:

Healthcare providers know how to examine, diagnose, and treat patients, and they develop these hard skills through extensive education, on-site training, and continued learning. But one of the most important proficiencies in healthcare is empathy , a soft skill that helps healthcare professionals build trust , communicate difficult information, and treat patients effectively. 

A successful project manager is proficient in hard skills like budgeting, risk assessment, and quality assurance, which they’ve acquired through formal education and industry experience. But projects don’t always go to plan — unexpected challenges, changes, and conflicts often create roadblocks — so project managers must use their conflict management , resourcefulness, and adaptability soft skills to keep everyone on track. 

An independent worker’s soft skills are often especially important to recruiters. Whether you studied economics , journalism , or marketing, a hiring manager will want to know you have the skills to work independently. Dependability, self-motivation , and effective communication are all skills that will keep you on track without the oversight of a traditional work environment.

While some soft skills will come more naturally to you depending on your personality type and upbringing, you can fine-tune anything from this soft skills list to help you develop professionally: 

1. Problem-solving: When a setback arises at work, your ability to find an effective solution is key. This shows initiative and that you’re not simply stuck on how frustrated you are by the setback but are rather pivoting quickly to effectively problem solve. You’ll leverage other soft skills as well during this practice, like critical thinking, creativity, and resilience.

2. Time management: Hitting deadlines and maximizing productivity requires you to effectively prioritize tasks . You also show your team you’re reliable, possess a strong work ethic , and don’t require micromanagement when you manage your time well .

3. Communication skills: Your ability to express information coherently and effectively can help you build trusting professional relationships, establish clear work expectations , and encourage collaboration . You’ll also minimize miscommunications that can cause your employer time and money.

4. Active listening: It’s easy to let notifications or a noisy office distract you . But practicing active listening techniques — like paraphrasing what someone says and leaning in — can help you offer your full attention to your conversation partner. And attending to verbal and nonverbal cues demonstrates empathy and facilitates more meaningful conversations — and over time, deeper relationships .

5. Decision-making: A study of stock investors showed that the most effective decision-maker combined a mixture of critical thinking and self-awareness . Participants who could assess options, weigh the pros and cons, and use reason without sacrificing their emotions performed higher. You can use this knowledge to improve your decision-making style and make better choices .

Since hard skills will likely capture a hiring manager’s attention, upskilling or re-skilling based on your industry’s standards is a great way to stay competitive. Here’s a list of hard skills to consider:

Office software: According to O*NET Online, Microsoft Excel proficiency is the most in-demand technical skill , with other Microsoft Office Suite software like Powerpoint, Outlook, and Word following closely after.

Programming languages: The Bureau of Labor Statistics expects computer and information technology occupations to grow by 15% through 2031 , which is faster than average. Proficiency in programming languages like Python, Java, and HTML can help you enter fields such as web design and software development. 

Search engine optimization (SEO): People increasingly depend on online spaces for shopping and information, which leaves digital marketing professionals in a strong position for job growth. But optimizing web content to improve search engine rankings and create organic leads is a marketable skill, regardless of your industry. 

Data analysis: Collecting and interpreting data using statistical techniques and tools can provide meaningful insights that inform impactful leadership decisions. Learn to use the most common data acquisition and analysis programs in your industry. Human resource specialists may use Tableau, for example, and an accountant might prefer Excel.

Social media: More than 90% of US businesses invest in social media marketing . Know-how about social media trends, algorithms, and audience engagement can help you build a company's brand awareness and engage target consumers, whether you’re a freelance graphic designer or social media manager.

If hiring managers pay attention to hard and soft skills, how should you list skills on a resume ? Here are a few tips to make your resume stand out :

Identify job-specific skills: Carefully examine the job description and identify the hard skills required to excel. Include these competencies and other industry-relevant items in a bulleted qualifications section. 

Showcase soft skills during the hiring process: Emphasize how you used soft skills to achieve results in your resume’s work experience section and during your interview. Imagine each sentence as a short story with a verb, skill, and result. A software developer might say, “I leveraged creative thinking, teamwork, and resourcefulness to consistently deliver projects ahead of schedule.” 

Use metrics: Whenever possible, use numbers to clearly demonstrate your value to recruiters or hiring managers . A management consultant might say, “My project management and people skills contributed to a 45% increase in productivity and 10% more completed sales.” 

Be consistent: A ll the documentation you provide to a potential employer should argue your case as the best candidate. Double-check for conflicting or outdated information and sync your highlights on your cover letter , LinkedIn profile , and other materials. 

Go the extra mile: Research the company’s purpose, mission, and vision , and pay attention to core values that aren’t in the job posting. If a branding agency’s core pillars are collaboration , transparency, and attention to detail , you might consider mimicking those values or including similar soft skills, like teamwork and due diligence. And always have accurate examples to back these skills up in an interview. 

You can probably name several hard skills you use in your daily work, and the way you complete this work showcases your soft skills. Now that you understand the difference between hard skills versus soft skills, take the time to examine the ways they complement one another. 

Figuring out where you naturally excel — whether it’s writing a really good professional email or seeing a project through without giving up — will also illuminate where you can improve. And all of this learning helps you develop professionally to enjoy more fulfilling and meaningful work.

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Allaya Cooks-Campbell

With over 15 years of content experience, Allaya Cooks Campbell has written for outlets such as ScaryMommy, HRzone, and HuffPost. She holds a B.A. in Psychology and is a certified yoga instructor as well as a certified Integrative Wellness & Life Coach. Allaya is passionate about whole-person wellness, yoga, and mental health.

What are hard skills & examples for your resume

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The difference between hard skills and soft skills: Examples from 14 Asana team members

What if we told you that you have a ton of skills in the workplace that you might not even realize are strengths? Hard to believe, right? 

That’s exactly what hard and soft skills are. These skills—which are so critical in the workplace—are things you haven’t even realized you’ve learned. You might think you just have a strong work ethic, but that’s actually a soft skill you’ve built over time. Or you might take for granted that you can use a customized tool at work with ease—but that’s a hard skill you’ve spent time and energy developing. 

Together, hard skills and soft skills represent the talents you bring to the table. These skill sets are what make you an effective team member—and they’re definitely things that you should be including on your resume. 

Whether you’re just learning about hard and soft skills or you want to figure out which skill to develop next, this article is for you. Get a list of hard and soft skills, then dive into examples of how 14 Asana team members use hard and soft skills in the workplace.

What are hard skills?

Hard skills are skills you can be specifically trained for. These are more traditional skills—in fact, when you think of workplace skills, you’re likely thinking of hard skills. These skills are often quantifiable traits you’ve actively worked to learn and improve. Hard skills can sometimes be job-specific depending on the role or level you’re in.

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Examples of hard skills

The hard skills you develop will depend on your role, tenure, and job. You can typically find them as required skills listed in a role’s job description. There are an unlimited number of hard skills, but here are a few examples of hard skills in different departments:

Hard skills in marketing and design:

Creative brief development

Writing and editing

Graphic design

Marketing campaign management

Search engine optimization (SEO)

Hard skills in engineering:

Cloud computing

Machine learning

Programming languages (Javascript, Java, C++, HTML, Python)

Server maintenance

Hard skills in strategy:

Business analytics

Data analysis

Data visualization

Data science

Risk analysis

Hard skills in product development: 

Go to market (GTM) strategy

Market research

User research

Hard skills in finance:

Bookkeeping

Expense reporting

Forecasting

Ledger management

Hard skills in IT:

Information management

Network security

Service level agreements (SLAs)

General hard skills:

Proficiency in more than one language

Project management

Role-specific tools, like Google Analytics or Salesforce

What are soft skills?

Soft skills are interpersonal skills that describe how you work and interact with others. You might not even think of soft skills as skills you’ve developed, because these are often things we pick up on the job or learn through day-to-day interactions with others, like being a team player or a good communicator. Soft skills are also sometimes compared to personality traits, rather than skills—but thinking this way misses the big picture. In fact, these skills are the foundation of how you collaborate and succeed in a work environment. 

Examples of soft skills

Accountability

Adaptability

Attention to detail

Collaboration

Communication skills

Conflict resolution

Emotional intelligence

Flexibility

Organization

People skills

Problem-solving

Responsibility

Self-awareness

Strategic thinking

Time management

The difference between hard skills and soft skills

Both hard skills and soft skills are important in the workplace. Hard skills represent things you’ve learned to do or use—like tools, technologies, or proficiencies. Soft skills are interpersonal traits you have developed over time—like effective communication, dependability, or generosity. Together, hard and soft skills are the tools in your workplace toolkit that help you accomplish your goals.

How to use hard and soft skills to be a more effective teammate

Hard skills and soft skills make up the knowledge you bring to the team. These skills are a critical part of how you work—both on your own work and with other people. 

But sometimes, it can be hard to understand how these skills translate from a resume or cover letter into a real work environment. So we interviewed 14 Asana team members to learn how they use various skills in the workplace. Here’s what they had to say:

Soft skill: Strategic thinking skills

Benson Perry, Product Manager at Asana: “As a product manager, I often have to prioritize between a bunch of features that all solve different problems for our users. I leverage my strategic thinking skills to help make these decisions in thoughtful and clear ways. Then, I include notes and context before I communicate the decision to the rest of my team so that we're all on the same page. Being able to revisit the context in these decisions really helps when we're looking back or when someone new joins the team.”

Hard skill: Data science

Annie Lee, Engineering Manager at Asana: “As an engineer, there's always more to build than what we have time for so we need to be strategic about how we spend our time. Using data to guide our decision-making helps ensure we're always focused on the highest-impact work. Whether we use North Star metrics to help guide our higher level roadmap prioritization or look at aggregate data trends to understand how customers are using our features, data is a core part of everything we do.”

Soft skill: Organization

Michael A. Armstrong, Social Impact Program Manager at Asana: “Organization, for me, is all about the small victories in the pursuit of broader milestones. When I’m organized, I’m able to unlock opportunities and do more impactful work in the future, while grounding and centering me to the progress I need to feel I'm making each day.

Being organized helps me identify the 4-5 critical tasks I need to accomplish each day to deliver on my promises and ensure my work moves forward. Having targeted, daily micro-goals helps me continue moving forward intentionally and strategically. My goals help me stay organized and focused on my daily work—which is especially helpful against the onslaught and constant pull of emails, ad-hoc tasks, and requests that I know will come my way. While those tasks could be important, staying organized helps me define and understand my daily goals so I don’t lose any forward momentum.”

Hard skill: Creative brief development

Michael Chen, Product Marketing Manager at Asana: “The creative team is one of the product marketing team's closest partners and the content we produce is instrumental to a successful product launch. The creative brief is often a first step in sharing our launch needs with the creative team’s writers and designers. 

It's important for me to complete briefs in a way that is specific in defining the strategic vision, messaging, and intended audience—the core competencies we focus on in the product marketing team. But at the same time, my creative brief also needs to allow for input on how the work should ultimately be brought to life since that’s the creative team’s superpower. A good creative brief is the start of a new partnership—and a strong, collaborative start often leads to the best output.”

Soft skill: Collaboration

Scott Lonardo, Product and Marketing Counsel at Asana: “To me, communication is the key to collaboration. That includes being direct and open with your input as well as being an active listener when others are presenting their viewpoints. Keeping an open mind and not being tied to a certain position allows everyone on the team to consider all input objectively and arrive at the most practical and efficient solution.”

Hard skill: UX design

Leah Rader, UXR Manager at Asana: “As a UX researcher, it's a core part of my job to understand our customers' experience and weave that into product decisions and business impact conversations. The UX skill I use the most is understanding my audience. When I can correctly identify co-workers' needs, priorities, and motivations, I can ensure I’m communicating and presenting research in a way that works best for them.”

Soft skill: Empathy

Liliana Blanco, Inclusion and Belonging Program Manager at Asana: “As someone who thinks deeply about belonging and inclusion at Asana , empathy is an indispensable part of my work. Building awareness of the nuanced experiences and interpretations of others' lived experiences is how we build cultural competence. This work starts with empathy. 

When it comes to working across cultures, it is essential not to be guided by the golden rule (treat others how you want to be treated) but by the platinum rule (treats others how they want to be treated). Empathy is how we can break ourselves out of our entrained ways of thinking and adapt and integrate other worldviews. By empowering Asanas to lean into empathy, we will enable a more robust culture of belonging at Asana.”

Soft skill: Leadership skills

Richard Yee, Engineering Manager at Asana: “For me, leadership is really about opportunities. Opportunities for the people I work with, the organization we work at, the customers we serve, and the communities we live in. It's recognizing and taking action on these great opportunities that present themselves in sometimes very subtle ways.

As a leader, I can bring brilliant people together to accomplish the amazing in a variety of everyday situations, like:

Celebrating our happiness while rewarding those who made it happen. 

Supporting each other when surprises come up or when we find ourselves in a place we don't want to be. 

Inspiring ourselves to grow while retrospecting on our successes and our failures. 

Collaborating on a mission, vision, and strategy we are excited about achieving. 

Creating a safe space to experiment, take calculated risks, and share thoughts transparently. 

Bringing order to chaos and prioritizing what's most important and letting go of the rest.”

Hard skill: Search Engine Optimization (SEO)

Calvin Lam, SEO Manager: “SEO is really a culmination of a variety of skills. On a typical day, I could be digging into numbers and data like keyword rankings, site traffic, and competitive site gaps to understand what we need to prioritize in our backlog. You can also find me connecting with our partners like writers, designers, or engineers to communicate our search optimization strategy and align on goals. Executing an SEO program requires jumping between various work styles and I love that I get to hone my skills every day.”

Soft skill: Time management skills

Maggie Kuo, Digital Marketing Project Manager at Asana: “As a digital marketing project manager, I use my time management skills to get strategic landing pages out the door for Asana’s big launch moments, on time and on budget. 

There are five main ingredients to successful time management:

Working with stakeholders to align on the scope of a project .

Figuring out what needs to be done by when and whether any tasks can be done in parallel.

Getting the cross-functional team’s buy-in on the project plan.

Delegating tasks to the right teams.

Regularly communicating with project stakeholders to keep things on track.

Asana makes it easy for me to accomplish all five in one place!”

Hard skill: Proficiency in more than one language

María, Localization Project Manager at Asana: “I am part of the localization team, and daily communication with language experts from all over the world is key to the success of our projects. There are certain language nuances that can only be grasped when you are familiar with more than one language. 

My proficiency in more than one language has helped me overcome language barriers, because I’m able to hold meetings in both Spanish and English. Being bilingual has also given me a better understanding of the importance of cross-cultural communication as I can relate with the international members of our teams and also with clients who don't speak English as their first language.”

Soft skill: Accountability

Sam Ayoko, System Engineer at Asana: “I work on a variety of projects and tasks outside of the Help Desk. In order to remain accountable, I personally attempt to leave an update on every task that is due on that day. I want my collaborators to understand where I’m allocating my time, so I’ll also mark things as complete when I can, or defer work I can’t get to right now. Asana makes it easy to visualize my workday so I can map out how to allocate my time and remain accountable.”

Developing your project management skills

One of the most important skill areas you can develop are your project management skills . These are a mixture of hard, soft, and technical skills—which represent your proficiency in specific tools or softwares. Here are a few of the skills you can develop in project management:

Hard project management skills:

Project planning

Project roadmapping

Project kickoffs

Soft project management skills:

Team collaboration

Workplace communication

Technical project management skills:

Proficiency with different types of visual project management , like Gantt charts and Kanban boards

Workload management

Project portfolio management

Building your skill set

Like all good things, developing your skill set takes time. Some of these skills come with work experience—others may be things you’re already proficient in. You may even have skills that you didn’t even think of as specialized skills until now. 

It can be intimidating to look at a skills list, but remember to take it one at a time. When in doubt, pick a new skill to learn and focus on developing that skill set for a while. If you’re ready to get started, learn how to build your status reporting , remote collaboration , or constructive criticism skills today.

Related resources

Data-driven decision making: A step-by-step guide

How Asana streamlines strategic planning with work management

Write better AI prompts: A 4-sentence framework

How to track utilization rate and drive team profitability

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7 Problem Solving Skills That Aren’t Just Buzzwords (+ Resume Example)

• Julia Mlcuchova , 
• Updated April 8, 2024 9 min read

Problem-solving skills are something everybody should include on their resume, yet only a few seem to understand what these skills actually are. If you've always felt that the term "problem-solving skills" is rather vague and wanted to know more, you've come to the right place.

In this article, we're going to explain what problem-solving skills really mean. We'll talk about what makes up good problem-solving skills and give you tips on how to get better at them. You'll also find out how to make your problem-solving abilities look more impressive to those who might want to hire you.

Sounds good, right? Curious to learn more? 

In this article we’ll show you:

• What are problem solving skills;
• Why are they important; 
• Specific problem solving skills examples;
• How to develop your problem solving skills;
• And, how to showcase them on your resume.

Table of Contents

Click on a section to skip

What are problem solving skills?

Why are problem solving skills important, the best 7 problem solving skills examples, how to develop problem solving skills, problem solving skills resume example, key takeaways: problem solving skills.

First of all, they're more than just a buzzword!

Problem-solving skills are a set of specific abilities that allow you to deal with unexpected situations in the workplace, whether it be job related or team related. 

It's a complex process that involves several “sub skills” or “sub steps,” namely:

• Recognizing and identifying the issue at hand.
• Breaking the problem down into smaller parts and analyzing how they relate to one another. 
• Creating potential solutions to the problem, evaluating them and picking the best one.  
• Applying the chosen solution and assessing its outcome. 
• Learning from the whole process to deal with future problems more effectively. 

As you can see, it's not just about solving problems that are right in front of us, but also about predicting potential issues and being prepared to deal with them before they arise.  

Despite what you may believe, problem-solving skills aren't just for managers . 

Think about it this way: Why do employers hire employees in the first place? To solve problems for them!

And, as we all know, problems don't discriminate. In other words, it doesn't matter whether you're just an intern, an entry-level professional, or a seasoned veteran, you'll constantly face some kind of challenges. And the only difference is in how complex they will get.

This is also reflected in the way employers assess suitability of potential job candidates. 

In fact, research shows that the ability to deal with unexpected complications is prioritized by an overwhelming 60% of employers across all industries, making it one of the most compelling skills on your resume.

So, regardless of your job description or your career level, you're always expected to find solutions for problems, either independently or as a part of a team. 

And that's precisely what makes problem-solving skills so invaluable and universal ! 

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Find out with our AI Resume Checker! Just upload your resume and see what can be improved.

As we've said before, problem-solving isn't really just one single skill. 

Instead, your ability to handle workplace issues with composure depends on several different “sub-skills”. 

So, which specific skills make an employee desirable even for the most demanding of recruiters? 

In no particular order, you should focus on these 7 skills : 

• Analytical skills
• Research skills
• Critical thinking 
• Decision-making
• Collaboration
• Having a growth mindset

Let's have a look at each of them in greater detail!

#1 Analytical skills

Firstly, to truly understand complex problems, you need to break them down into more manageable parts . Then, you observe them closely and ask yourself: “ Which parts work and which don't,” How do these parts contribute to the problem as a whole,” and "What exactly needs to be fixed?” In other words, you gather data , you study it, and compare it - all to pinpoint the cause of the issue as closely as possible.

#2 Research skills

Another priceless tool is your research skills (sometimes relying on just one source of information isn't enough). Besides, to make a truly informed decision , you'll have to dig a little deeper. Being a good researcher means looking for potential solutions to a problem in a wider context. For example: going through team reports, customer feedback, quarterly sales or current market trends.  

#3 Critical thinking

Every employer wants to hire people who can think critically. Yet, the ability to evaluate situations objectively and from different perspectives , is actually pretty hard to come by. But as long as you stay open-minded, inquisitive, and with a healthy dose of skepticism, you'll be able to assess situations based on facts and evidence more successfully. Plus, critical thinking comes in especially handy when you need to examine your own actions and processes. 

 #4 Creativity

Instead of following the old established processes that don't work anymore, you should feel comfortable thinking outside the box. The thing is, problems have a nasty habit of popping up unexpectedly and rapidly. And sometimes, you have to get creative in order to solve them fast. Especially those that have no precedence. But this requires a blend of intuition, industry knowledge, and quick thinking - a truly rare combination. 

#5 Decision-making

The analysis, research, and brainstorming are done. Now, you need to look at the possible solutions, and make the final decision (informed, of course). And not only that, you also have to stand by it ! Because once the train gets moving, there's no room for second guessing. Also, keep in mind that you need to be prepared to take responsibility for all decisions you make. That's no small feat! 

#6 Collaboration

Not every problem you encounter can be solved by yourself alone. And this is especially true when it comes to complex projects. So, being able to actively listen to your colleagues, take their ideas into account, and being respectful of their opinions enables you to solve problems together. Because every individual can offer a unique perspective and skill set. Yes, democracy is hard, but at the end of the day, it's teamwork that makes the corporate world go round. 

#7 Having a growth mindset

Let's be honest, no one wants their work to be riddled with problems. But facing constant challenges and changes is inevitable. And that can be scary! However, when you're able to see these situations as opportunities to grow instead of issues that hold you back, your problem solving skills reach new heights. And the employers know that too!

Now that we've shown you the value problem-solving skills can add to your resume, let's ask the all-important question: “How can I learn them?”

Well…you can't. At least not in the traditional sense of the word. 

Let us explain: Since problem-solving skills fall under the umbrella of soft skills , they can't be taught through formal education, unlike computer skills for example. There's no university course that you can take and graduate as a professional problem solver. 

But, just like other interpersonal skills, they can be nurtured and refined over time through practice and experience. 

Unfortunately, there's no one-size-fits-all approach, but the following tips can offer you inspiration on how to improve your problem solving skills:

• Cultivate a growth mindset. Remember what we've said before? Your attitude towards obstacles is the first step to unlocking your problem-solving potential. 
• Gain further knowledge in your specialized field. Secondly, it's a good idea to delve a little deeper into your chosen profession. Because the more you read on a subject, the easier it becomes to spot certain patterns and relations.  
• Start with small steps. Don't attack the big questions straight away — you'll only set yourself up for failure. Instead, start with more straightforward tasks and work your way up to more complex problems. 
• Break problems down into more digestible pieces. Complex issues are made up of smaller problems. And those can be further divided into even smaller problems, and so on. Until you're left with only the basics. 
• Don't settle for a single solution. Instead, keep on exploring other possible answers.
• Accept failure as a part of the learning process. Finally, don't let your failures discourage you. After all, you're bound to misstep a couple of times before you find your footing. Just keep on practicing. 

How to improve problem solving skills with online courses

While it’s true that formal education won’t turn you into a master problem solver, you can still hone your skills with courses and certifications offered by online learning platforms :

• Analytical skills. You can sharpen your analytical skills with Data Analytics Basics for Everyone from IBM provided by edX (Free); or Decision Making and Analytical Thinking: Fortune 500 provided by Udemy (＄21,74).
• Creativity. And, to unlock your inner creative mind, you can try Creative Thinking: Techniques and Tools for Success from the Imperial College London provided by Coursera (Free).
• Critical thinking. Try Introduction to Logic and Critical Thinking Specialization from Duke University provided by Coursera (Free); or Logical and Critical Thinking offered by The University of Auckland via FutureLearn.  
• Decision-making. Or, you can learn how to become more confident when it's time to make a decision with Decision-Making Strategies and Executive Decision-Making both offered by LinkedIn Learning (1 month free trial).
• Communication skills . Lastly, to improve your collaborative skills, check out Communicating for Influence and Impact online at University of Cambridge. 

The fact that everybody and their grandmothers put “ problem-solving skills ” on their CVs has turned the phrase into a cliche. 

But there's a way to incorporate these skills into your resume without sounding pretentious and empty. Below, we've prepared a mock-up resume that manages to do just that.

FYI, if you like this design, you can use the template to create your very own resume. Just click the red button and fill in your information (or let the AI do it for you).

Problem solving skills on resume example

This resume was written by our experienced resume writers specifically for this profession.

Why this example works?

• Firstly, the job description itself is neatly organized into bullet points .  
• Instead of simply listing soft skills in a skills section , you can incorporate them into the description of your work experience entry.  
• Also, the language here isn't vague . This resume puts each problem-solving skill into a real-life context by detailing specific situations and obstacles. 
• And, to highlight the impact of each skill on your previous job position, we recommend quantifying your results whenever possible. 
• Finally, starting each bullet point with an action verb (in bold) makes you look more dynamic and proactive.

To sum it all up, problem-solving skills continue gaining popularity among employers and employees alike. And for a good reason!

Because of them, you can overcome any obstacles that stand in the way of your professional life more efficiently and systematically. 

In essence, problem-solving skills refer to the ability to recognize a challenge, identify its root cause, think of possible solutions , and then implement the most effective one. 

Believing that these skills are all the same would be a serious misconception. In reality, this term encompasses a variety of different abilities , including:

In short, understanding, developing, and showcasing these skills, can greatly boost your chances at getting noticed by the hiring managers. So, don't hesitate and start working on your problem-solving skills right now!

Julia has recently joined Kickresume as a career writer. From helping people with their English to get admitted to the uni of their dreams to advising them on how to succeed in the job market. It would seem that her career is on a steadfast trajectory. Julia holds a degree in Anglophone studies from Metropolitan University in Prague, where she also resides. Apart from creative writing and languages, she takes a keen interest in literature and theatre.

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The Ultimate Guide to Soft Skills in the Workplace and Your Job Search

Think about your favorite and most admired coworkers, managers, and leaders. Why did you choose these people? Was it because they were great at doing data analysis? Maybe, but it’s more likely you enjoyed interacting with this person and appreciated how they did their jobs.

Was that one colleague always so excited to dive into a new project that they motivated others on the team? Did they always speak up at meetings to point out when someone else was being spoken over? Was that favorite boss always understanding of people’s lives outside of work? All of these speak to a person’s soft skills, and they’re vital to anybody’s career success.

In fact, they’re often just as important as hard skills when it comes to your job search—and overall career success.

What are soft skills?

What are the most in-demand soft skills employers are looking for in 2023, 50+ top soft skill examples, how can you highlight your soft skills in a job search, faqs about soft skills.

“Soft skills are intangible attributes related to how you work,” says Muse career coach Jennifer Smith , founder of Flourish Careers . They’re the traits and qualities you possess that dictate how you’ll engage with others—also known as interpersonal skills —and how you’ll perform in the workplace. 

You may be more familiar with hard skills , which are often based on specific knowledge like how to do a certain task or use a specific piece of technology, but “soft skills focus more on your actual behaviors or habits in work situations,” says Muse career coach Al Dea . 

For example, are you always coming up with outside-the-box solutions and proposals? Can you give a presentation that makes everyone in the room sit up and pay attention? Do you always step in to help when someone on your team needs it? These are demonstrations of your soft skills—creativity, public speaking, and teamwork, respectively.

Soft skills are:

• More subjective than hard skills : Saying that you know how to prepare someone’s taxes or upload content using WordPress is fairly straightforward. Did the taxes get filed correctly? Is the content uploaded? Then you have those skills. But saying that you’re a good leader isn’t as clear-cut.
• More timeless than hard skills: “Many soft skills will continue to be needed for the foreseeable future even as the industry and market evolve,” Dea says. A lot of common tech tools, like those we use for social media or search engine optimization, didn’t even exist until recently—and neither did the hard skills that go with them, Dea says. And technologies will continue to evolve, meaning that the hard skills you need now might not be as important in five or 10 years. But working hard and being dependable are unlikely to ever go out of style.
• More transferable than hard skills: When you’re just starting out in your career or if you’re going through a career pivot—no matter how large—you may not be able to use all of the hard skills you honed in the past, but soft skills like communication and creativity can serve you in most jobs.

In May 2022, ZipRecruiter analyzed job listings across their site for the soft skills that appeared most often throughout 2021. According to that analysis, the soft skills that were most in demand are:

Communication skills

• Customer service
• Time management skills
• Project management
• Analytical thinking
• Ability to work independently
• Interpersonal skills
• Flexibility

Problem-solving skills

• Attention to detail
• Collaboration
• Multitasking

Since every employer is going to write job descriptions and identify soft skills a bit differently, some of these skills overlap, but this list can still give you an idea of the soft skills employers want most right now.

Also note that while ZipRecruiter listed “compliance” as a soft skill, it’s more often a job function or a hard skill that means following (a.k.a. complying with) industry or legal standards. For example, an HR manager could be responsible for ensuring a company is in compliance with the ADA (Americans with Disabilities Act) when accommodating employees. If a job posting asks for “compliance” as a soft skill, that could be a red flag .

Here are some of the most important types of soft skills and some examples of the individual skills that fall under each category. This list isn’t exhaustive, but you can use it to start thinking about which soft skills you have and which you’d like to develop further.

“Every job involves some types of communication,” Dea says. Having the ability to communicate effectively is vital for any role and can affect a number of experiences in the workplace—from how well you convey your expectations and how well you understand others’ expectations to whether or not you land that big account. Strong communication skills will mean fewer misunderstandings, clearer indications of progress toward goals, and better relationships with coworkers, among other benefits.

• Active listening
• Giving clear feedback
• Negotiation
• Nonverbal communication
• Public speaking
• Verbal communication
• Written communication

Leadership skills

Don’t skip this section just because you aren’t a manager or senior-level employee. “You don’t need to be a leader to demonstrate leadership!” Dea says. Employees at any level can still demonstrate their leadership skills on projects and within their teams.

• Conflict management/resolution
• Decision-making
• Giving and accepting feedback
• Motivating others
• Relationship building

A big part of any job is solving problems, and not every problem has a clear-cut answer, Dea says. The ability to figure out how to approach new or particularly difficult problems is a key soft skill.

• Critical thinking
• Open-mindedness
• Innovativeness
• Proactivity
• Resourcefulness
• Risk management
• Troubleshooting

Collaboration and teamwork skills

You need to know how to work with others toward a shared goal or objective. This can be as small as making sure a presentation gets done for a team meeting or as big as helping your company hit its goals for the quarter or year. These skills speak to your ability to effectively work as part of a team.

• Dependability/reliability
• Emotional intelligence
• Disability awareness
• Diversity awareness
• Self-awareness
• Trust and trustworthiness

Work ethic and work style skills

These soft skills relate to your particular approach to work. You’ll see that some of these traits and abilities are opposites of each other. That’s because there’s no one correct work style, and some work habits and personal qualities are better suited to different companies and work environments.

• Ability to work well under pressure
• Adaptability/flexibility
• Attention to detail/conscientiousness
• Awareness of the big picture
• Creative thinking
• Fast learner
• Independence
• Organization
• Perseverance
• Prioritization
• Self-motivation
• Time management

First, you need to know what soft skills to highlight. When you’re looking at a job posting, you might see phrases like “strong communication skills” or “team player” or “skilled multitasker.” Do your eyes just jump over these? Or do you note them the same way you would qualifications such as “must have three years of experience as a Salesforce administrator” or “must be proficient in JavaScript”?

Well, you should be paying attention, because these are soft skills that are crucial to the role you're applying for. So always review the job description, Smith says. Companies aren’t asking for a self-starter with great attention to detail for no reason. You can also “take a look at LinkedIn profiles for people who work at the company and see what skills they have,” Smith says. Or you can talk to people who already work in a position or at a company you’re interested in and ask them which soft skills are most vital to success.

How to highlight soft skills on your resume

While many job seekers think of their resume as the prime space to show off their hard skills , you should also make sure your soft skills shine. You might include your most important soft skills in a resume summary . You might even list the soft skills mentioned in or directly related to the job description in your skills section , Smith says, though Dea suggests only going this route if you have extra space.

But remember that anyone can say that they have strong leadership skills or problem-solving abilities. You have to show prospective employers how you’ve used your soft skills and what you’ve achieved. This means working your soft skills into your bullet points. For example, if you wanted to talk about your leadership skills, Smith suggests something like:

• Assumed leadership role for sales team with the lowest worker satisfaction survey results in the company. Motivated and engaged employees by encouraging feedback, holding a variety of team-building events, and celebrating top performers at weekly meetings, increasing positive sentiment by 34% in one year.

Or you can combine your soft and hard skills into one bullet point. For example:

• Collaborated with a team of 3 to conduct market research through one-on-one meetings with customers about their needs and concerns. Wrote clear and concise questions used by entire team and assigned tasks and tracked progress in Asana. Presented findings visualized with Tableau and made recommendations to senior staff.

For each of your resume bullets (which should be quantified and achievement-oriented ) think, “Which of my soft skills helped me to accomplish this?” You might also choose action verbs (collaborated, led, presented, motivated) that speak to the appropriate soft skills, as in the examples above.

Read More: The Right Way to Add Skills to Your Resume in 2023 (With 250+ Example Skills)

How to highlight soft skills in your cover letter

Cover letters are a great place to expand on your soft skills. Tell a story that explicitly mentions your experience with the soft skills in the job description to highlight your fit for the role, Smith says. So if a job description calls for someone with “excellent organizational skills” and you wanted to emphasize yours, you could say:

“When I started my current job as office manager for BubbleTech, supplies were stashed wherever there was room—I found Post-its in the kitchen and snacks in a cabinet over the printer! So I put my organizational skills to work, inventorying and rearranging all the supplies. I also sent around a Google Sheet that told everyone where they could find each item. In addition to checking the inventory weekly, I made sure my colleagues could note on that same Google Sheet when something was running low and I’d know to order more. As a result, BubbleTech stopped wasting money on extra supplies and never again found themselves completely out of any item when it was needed.”

How to highlight soft skills in a job interview

You can and should mention examples of how you’ve used your soft skills in your answers to interview questions . Think about which of your soft skills you want to emphasize before your interview, and come prepared with stories that show those skills in action. You can structure your answers using the STAR method to ensure that you include not only how you used your skills, but also what results they got.

How to highlight your soft skills throughout the hiring process

Your behavior before, during, and after each step of the application process will also show employers some of your soft skills firsthand, Smith says. For example, every email you send and each phone call, video meeting, and in-person interaction you have with someone at a company you’re interviewing with says something about your communication skills, Dea says. 

Arriving on time for an interview is a given, but speaks to your dependability and time management skills. Being prepared with strong, inquisitive questions about the role will show the hiring manager how curious and proactive you are, and asking your interviewer questions about themselves and responding earnestly to their answers will show your empathy and active listening skills

Why are soft skills important?

“The way you get work done and interact with others is a critical component within the workplace,” Smith says, so soft skills are crucial to your success and reputation, no matter what your role or seniority level.

Think about a company you were part of or a team you were on that really got things done in a way that felt rewarding. Why was that? Sure, the individuals on the team probably had the hard skills to complete their work tasks, but that’s just the “what.” The “how” comes from soft skills. Maybe innovation and creativity flourished. Maybe communication was very open and direct without ever being harsh. Maybe the environment was very collaborative and individuals were never blamed for failures. Maybe the team had a great rapport. Soft skills make these things possible.

How can you improve your soft skills?

Because they’re not based on specific knowledge like hard skills, soft skills are often considered more difficult to learn or strengthen. And there’s a bit of truth to that, but that doesn’t mean you can’t develop your soft skills. Follow these steps:

• Establish where your soft skills stand now . Our experts suggest looking at past feedback from performance reviews and other sources and/or asking for current feedback; looking at your past and current work responsibilities and identifying which soft skills have helped you succeed in your job and which ones could have helped; or taking a skills assessment or quiz (like this , this , and this ).
• I dentify one or two areas you want to focus on first. Think about any areas where you’re often running into problems at work or repeatedly getting feedback on. These are probably the soft skills you want to start with. For example, do you always find yourself needing to re-explain what you wrote in an email? Maybe look into improving your writing skills .
• Practice. Smith recommends putting yourself in situations where you’ll have to stretch your soft skills, but start small. For example, do you struggle with public speaking ? Maybe you can give a short presentation to your immediate team at an upcoming meeting. Are your leadership skills lacking? Volunteer to run point on a simple project. And whenever possible during your practice, ask for feedback.
• Consider taking a class. While online classes for soft skills are less common than classes on how to use a flashy new program, you can still find courses online that will help you with your interpersonal and other skills.
• Ask your network for help. “Find a mentor who is good at what you’re trying to improve and ask them to coach you,” Smith suggests. Or if you have a coworker who’s great at the soft skill you’re trying to work on, you might observe and evaluate what they do and think about how you can apply these strategies yourself, Dea says.

40 Examples – Hard Skills vs. Soft Skills

By Status.net Editorial Team on September 25, 2023 — 20 minutes to read

• Hard Skills vs. Soft Skills Part 1
• Examples of Soft Skills Part 2
• Examples of Hard Skills Part 3
• Classification of Hard Skills Part 4
• Classification of Soft Skills Part 5
• Importance of Hard Skills Part 6
• Importance of Soft Skills Part 7
• Examples of Hard Skills in Professional Roles Part 8
• Examples of Soft Skills in Professional Roles Part 9
• Balancing Hard Skills and Soft Skills Part 10
• Hard Skills on Job Application Materials Part 11
• How to Showcase Soft Skills in a Job Interview Part 12
• How to Develop Hard Skills Part 13
• How to Enhance Soft Skills Part 14

Part 1 Hard Skills vs. Soft Skills

Striking the right balance between hard and soft skills is the key to excelling in your professional journey. While both types of skills are important, understanding the difference between hard skills and soft skills can help job seekers and employers to identify and develop the right skill set for success in their respective fields.

• Hard skills are specific and measurable abilities that can be learned through training or education.
• Related: List of 21 Important Technical Skills (with Examples) Technical Skills Examples for Resume
• Soft skills are personal qualities and behaviors that enable people to effectively communicate, collaborate, and problem-solve with others.
• Related: What Are Soft Skills? (and How to Showcase Them) What are Personal Characteristics? Top Traits Employers Seek Top Transferable Skills Every Company Wants

Part 2 Examples of Soft Skills

1. Communication: The ability to express ideas and information clearly and effectively to others, both verbally and in writing.

2. Active Listening: Attentively and empathetically listening to others to understand their perspectives and needs.

3. Empathy: Understanding and being sensitive to the feelings and experiences of others.

4. Conflict Resolution: The skill to address and resolve conflicts or disagreements in a constructive manner.

5. Teamwork: Working collaboratively with others towards a common goal and contributing positively to group dynamics.

6. Adaptability: Being open to change and able to adjust to new circumstances and challenges.

7. Time Management: Effectively managing one’s time and prioritizing tasks to meet deadlines and goals.

8. Leadership: Inspiring and guiding others to achieve their best and lead by example.

9. Problem-Solving: The ability to analyze situations, identify challenges, and find creative solutions.

10. Critical Thinking: Thinking logically and critically to make informed decisions and solve complex problems.

11. Stress Management: Handling and coping with stress and pressure in a healthy way.

12. Resilience: Bouncing back from setbacks and adversity with a positive attitude.

13. Networking: Building and maintaining professional relationships to facilitate collaboration and career development.

14. Negotiation: Skill in reaching mutually beneficial agreements in various situations.

15. Conflict Management: Managing conflicts and disputes among team members or stakeholders.

16. Decision Making: Making sound decisions by considering available information and potential outcomes.

17. Creativity: Thinking outside the box and generating innovative ideas and solutions.

18. Interpersonal Skills: Building and maintaining positive relationships with others.

19. Presentation Skills: Effectively delivering information or ideas to an audience with confidence.

20. Cultural Sensitivity: Being aware of and respectful toward diverse cultural backgrounds and perspectives.

Part 3 Examples of Hard Skills

1. Programming Languages: Proficiency in programming languages like Python, Java, C++, or Ruby.

2. Data Analysis: Skills in using data analysis tools such as Excel, SQL, or data visualization tools like Tableau.

3. Graphic Design: Proficiency in using design software like Adobe Photoshop, Illustrator, or InDesign.

4. Accounting: Knowledge of accounting principles and software like QuickBooks or SAP.

5. Foreign Languages: The ability to speak, read, and write in different languages, for example Spanish, French, or Mandarin.

6. Mathematics: Strong mathematical skills, including algebra, calculus, or statistics.

7. Project Management: Expertise in project management methodologies such as Agile, Scrum, or PMP.

8. Digital Marketing: Skills in using digital marketing tools like Google Analytics, SEO optimization, or social media advertising platforms.

9. Mechanical Engineering: Proficiency in using CAD software like AutoCAD or SolidWorks.

10. Electrical Wiring: Knowledge of electrical systems and the ability to perform wiring and electrical installations.

11. Medical Procedures: Skills in performing medical procedures like suturing, administering injections, or CPR.

12. Carpentry: Proficiency in woodworking techniques and using carpentry tools.

13. Auto Repair: Knowledge of automotive mechanics, including engine repair, brake replacement, and diagnostics.

14. Network Administration: Expertise in configuring and managing computer networks using tools like Cisco or Juniper.

15. Welding: Proficiency in various welding techniques, such as MIG, TIG, or arc welding.

16. Machine Operation: Skills in operating heavy machinery or industrial equipment.

17. Legal Research: Ability to conduct legal research using databases like Westlaw or LexisNexis.

18. Chemistry Lab Techniques: Proficiency in conducting chemical experiments and using lab equipment.

19. Web Development: Knowledge of web development languages and frameworks like HTML, CSS, JavaScript, and React.

20. Aircraft Piloting: Skills in flying different types of aircraft, including commercial or private planes.

Part 4 Classification of Hard Skills

When it comes to hard skills, these are specific, teachable abilities that can be easily measured. They span a wide range of categories and are typically gained through education, training, and hands-on experience. Some examples of hard skills include:

• Technical skills: These could be anything from operating heavy machinery to assembling microchips.
• Computer programming and coding: Skills like Python, Java, and other programming languages are highly sought after in today’s technology-driven world.
• Engineering: This covers a broad area, including civil, mechanical, electrical, and more. All forms of engineering require a strong foundation in math and science.
• Excel: Mastery of spreadsheets and data manipulation using Microsoft Excel is crucial in various industries, including finance and business.
• Data analysis: The ability to collect, interpret, and draw conclusions from large sets of data is an invaluable skill across many sectors.
• Bookkeeping: Maintaining accurate financial records is essential for all businesses, and having a solid understanding of bookkeeping principles is crucial.
• Graphic design: This involves creating visually appealing designs for various mediums, ranging from print to digital.
• Foreign language: Proficiency in a second language can open up opportunities for you in today’s globalized workforce.
• Video production: Skills in this area include filming, editing, and producing high-quality video content for marketing and communication purposes.

Hard skills, such as computer programming, engineering, and Excel, are often measurable and quantifiable. Your knowledge in these areas is typically obtained through formal education or professional experience. Management and business skills are also considered hard skills and can be developed by attending courses or gaining experience in the relevant field.

In summary, hard skills are specific abilities that are hone by education, training, and experience. They cover a wide range of areas, from technical skills to computer programming and data analysis.

Part 5 Classification of Soft Skills

When it comes to soft skills, these are abilities that you might not necessarily learn in a formal educational setting but are still essential to your success in the workplace. Let’s delve into a few key soft skills that can have a significant impact on your professional life.

Communication is a core soft skill that involves conveying your thoughts, ideas, and needs effectively, be it through verbal or written means. Active listening and empathy also play a huge role in effective communication, as they enable you to understand and connect with others on a deeper level.

Teamwork and interpersonal skills are closely connected. Collaborating with colleagues and building positive relationships requires you to navigate different personalities, offer support, and maintain a harmonious environment.

Being adaptable and flexible in today’s ever-changing work world is a huge asset. It’s crucial to embrace new challenges, adjust to diverse settings, and find innovative solutions to problems.

Organizational and time management skills ensure that you stay productive and complete tasks efficiently. By setting priorities, breaking down tasks into smaller steps, and staying focused, you can manage your workload effectively.

Work ethic and dependability are traits that employers highly value. This means consistently delivering quality work, meeting deadlines, and showing dedication to your tasks.

Developing your strategic thinking abilities allows you to anticipate future trends, generate creative solutions, and make informed decisions that propel your career forward.

Your persuasion skills come in handy when you need to sell an idea, negotiate deals, or inspire others to embrace a new project or direction.

Patience is a highly sought-after soft skill because it fosters a positive environment that encourages learning, growth, and open-mindedness.

Creativity and critical thinking go hand in hand, enabling you to think out of the box and approach challenges from various angles.

Lastly, cultivating emotional intelligence empowers you to recognize and manage your own emotions, as well as empathize with others, improving your relationships and collaborations.

Part 6 Importance of Hard Skills

When you’re applying for a job, your resume is often the first impression an employer gets of your abilities. Employers look for hard skills that demonstrate your proficiency in specific tasks related to the job description. Hard skills are crucial because they can be easily measured and are often required to perform the essential duties in the workplace.

For example, if you’re applying for a software development role, you’ll need specific programming languages and other technical abilities. Showcasing your hard skills on your resume is important, as it can help you stand out from other candidates and potentially lead to a job offer. Make sure to highlight your certifications, degrees, and any training or learning programs you’ve completed that are relevant to the position.

Certification, like a degree or a relevant certificate, can often serve as evidence of your hard skills. They not only demonstrate your commitment to continual learning but also provide a tangible way for employers to verify your abilities. Ensure that you include any relevant certifications on your resume and consider obtaining new ones to expand your skill set. Related: How To List Certifications on a Resume (Examples)

In the workplace, well-developed hard skills allow you to complete tasks efficiently and effectively. Your competence in these areas showcases your value to your employer and can lead to increased responsibilities or even promotions. As industries and job requirements evolve, it’s essential to continue building your hard skills through ongoing learning and professional development.

As you progress in your career, remember to regularly assess your hard skills and identify areas for improvement. Considering the specific needs of your current or desired job, prioritize acquiring new skills or enhancing existing ones through relevant training and learning programs.

Part 7 Importance of Soft Skills

As you advance in your career, you’ll notice that soft skills are essential for creating a positive impact in the workplace. Employers often value them, as they contribute to a harmonious and efficient work culture. Balancing hard skills and soft skills makes you a well-rounded professional, capable of navigating various situations and challenges.

Interpersonal relationships are at the core of successful teams and work environments. Developing your communication, listening, and persuasion skills will enable you to effectively connect with others. This not only fosters a supportive atmosphere but also promotes productive collaboration among colleagues.

Patience is another vital soft skill, as it helps you manage stress, maintain focus, and understand the needs of your colleagues. A patient mentor can provide guidance and encouragement to their team, ensuring a smooth and progressive learning process for everyone involved.

Cultivating your human skills, such as empathy and understanding, enhances your ability to work with diverse individuals and maintain strong connections. Networking becomes more natural and enjoyable, paving the way for opportunities, collaborations, and career growth.

Leadership and management skills are indispensable for individuals in managerial or leadership roles. As a leader, you will be responsible for guiding your team to success and making crucial decisions. Effective managers understand the importance of fostering a positive culture, empowering team members, and evaluating performance fairly.

Soft skills play a crucial role in your professional journey, regardless of your field or position. Developing these skills will help you thrive in any situation, foster strong relationships, and contribute to a positive workplace culture.

Part 8 Examples of Hard Skills in Professional Roles

In your professional journey, mastering hard skills is crucial for success. These are the tangible, measurable abilities specific to a job or industry. Let’s explore how they play a role in various professional fields.

Technical roles demand deep expertise in programming languages, software, and hardware. As a software developer, you’re expected to know multiple coding languages, such as Python, Java, or C++. A network engineer should be familiar with networking concepts and protocols like TCP/IP.

Design professionals use hard skills like graphic design software (Adobe Suite, Sketch), UI/UX principles, and color theory. Your expertise in these areas will help you create visually appealing and user-friendly products or marketing materials.

In sales and marketing , proficiency in Customer Relationship Management (CRM) software, data analysis, and market research are valuable hard skills. As a marketer, your ability to strategize and execute campaigns using Google Ads or social media platforms is crucial. Sales professionals should be well-versed in sales techniques, negotiation, and closing deals.

When it comes to editing , you’ll need excellent command of grammar, punctuation, and style guidelines. Being proficient in editing software such as Microsoft Word or Google Docs is also essential. Your expertise in proofreading and formatting will help you refine written content, ensuring it’s clear and error-free.

Lastly, if you’re in analytics , you should be skilled in using tools like Excel, SQL, and visualization software such as Tableau. Strong data analysis and statistical skills are necessary to interpret and draw insights from complex data sets.

Part 9 Examples of Soft Skills in Professional Roles

When it comes to professional roles, soft skills are just as important as hard skills. For example, effective communication plays a vital role in building relationships with your colleagues, clients, and superiors. Being able to convey information clearly and listen actively will make you more efficient and help prevent misunderstandings.

Leadership is another essential soft skill that enables you to inspire and guide others to achieve goals collaboratively. By displaying confidence and the ability to make sound decisions, you’ll garner respect and trust from your team. Excellent teamwork skills allow you to collaborate effectively, contributing to a positive work environment and a higher likelihood of success.

Adaptability is a much sought-after soft skill in today’s fast-paced work environment. Being adaptable means you can adjust to changing circumstances, learning new skills and techniques when needed. This resilience ensures both you and your organization are always prepared for unexpected challenges.

Organization and time management skills go hand in hand, helping you accomplish tasks efficiently. By planning and prioritizing, you can meet deadlines and avoid unnecessary stress. A strong work ethic, aligned with these organizational skills, results in completing tasks with diligence and conscientiousness.

Creativity sets you apart from others in the workplace, as it leads to innovative ideas and problem-solving approaches. Embracing the creative process can help your organization stay ahead of the competition by implementing novel solutions and concepts.

Critical thinking is a valuable skill that enables you to assess situations objectively and make well-thought-out decisions. By being analytical, you can interpret complex information and foresee potential risks, contributing to your workplace’s long-term success.

Lastly, interpersonal skills are crucial in any professional role. They ensure positive relationships with coworkers, clients, and superiors, as well as the ability to work collaboratively in a team setting. Developing empathy, active listening, and conflict resolution techniques will help you navigate the complex social dynamics of the workplace.

Part 10 Balancing Hard Skills and Soft Skills

Developing a balance between your hard skills and soft skills is vital for your employability. Hard skills, like programming, data analysis, or financial management, are crucial to performing specific tasks. To advance in your career, it’s essential to continually hone these technical skills through ongoing education, practice, and experience.

At the same time, soft skills are equally important in the workplace. These skills, such as problem-solving, collaboration, and interpersonal skills, allow you to work more effectively with your team and adapt to different situations. Nurturing your soft skills can be done by seeking out opportunities to practice communication, exercising active listening, and engaging in team-building activities.

Moreover, knowing when to use your hard skills and when to employ your soft skills during various work situations is paramount. In some instances, you might need to rely more on your technical expertise to troubleshoot an issue. In others, you may need to lean on your soft skills to navigate conflicts or motivate team members towards a common goal.

Part 11 Hard Skills on Job Application Materials

When applying for a job, showcasing your hard skills is crucial to making a strong impression. You can effectively display these skills on your resume and cover letter to catch the eye of potential employers. Here’s how to do it.

On Your Resume: Your resume’s skills section is perfect for listing your hard skills. Be strategic by including relevant skills that match the job description. For example, if you’re applying for an accounting position, you might list skills like “financial analysis” or “QuickBooks proficiency.” Don’t forget to back up these skills with examples in your work experience section, such as projects you’ve completed or certifications you’ve earned.

In Your Cover Letter: While your resume is a great place to list your hard skills, your cover letter offers an opportunity to explain how you’ve used those skills effectively. Mention specific achievements or experiences where your hard skills contributed to your success. For example, you could describe a time when your programming skills helped solve a complex problem or your design skills led to a successful marketing campaign.

Tailoring Your Job Application: To make your job application stand out, customize your resume and cover letter to the specific position you’re applying for. Read the job description carefully and identify the hard skills the employer is seeking. Then, ensure these skills are prominently featured on your materials.

Part 12 How to Showcase Soft Skills in a Job Interview

When going for an interview, it’s essential to exhibit your soft skills along with your technical or hard skills. Soft skills include your personality traits, interpersonal abilities, and communication skills. During an interview, you can demonstrate these qualities in various ways to help secure a job:

• First, active listening is key. Pay attention to what the interviewer says, and take a moment to think before responding. By doing this, you convey that you are genuinely interested in the conversation and have good comprehension skills. Maintain eye contact and nod your head occasionally to show you are engaged and attentive in the discussion. Related: Active Listening (Techniques, Examples, Tips)
• Showcase your strong communication skills: be articulate in your responses, and clarify any questions you may have both during and at the end of the interview. Related: 26 Examples of Smart Questions to Ask in an Interview
• Another essential soft skill is flexibility. For example, if you are asked about a challenging work scenario, describe how you were able to navigate it with a positive attitude and adapt your approach accordingly. This illustrates your ability to be resourceful and resilient. Related: Smart Answers to “What Challenges Have You Overcome?”
• Lastly, show off your positive personality traits such as enthusiasm, patience, and empathy. Demonstrate that you are a charismatic team player by discussing your previous collaborative projects and how you contributed to the team’s success. This reassures the interviewer that you are a strong fit for the company’s culture. Related:  “What Sets You Apart”: 5 Smart Answers and “Difficult to Work With Someone” (Best Answers)
• More: 36 Smart Answers to “What Makes You Unique?” Best Answers to “How Would You Describe Your Work Style?” Best Answers to “What Are You Passionate About?” How to Make a Great Impression in a Job Interview

Part 13 How to Develop Hard Skills

Hard skills are specific, teachable abilities that can be easily measured and demonstrated. They are a crucial part of your personal and professional development. Here are some ways to build up your hard skills:

Training and education play a key role in gaining hard skills. Enroll in relevant courses, workshops, or degree programs to acquire the necessary knowledge. For example, if you want to become a proficient plumber, you can enroll in a technical school to learn various plumbing techniques.

Certification is another way to prove your expertise in a particular hard skill. Many organizations offer recognized certification programs across various fields. So if you are looking to improve your UX design skills, you can pursue specific certifications to validate your knowledge and make your resume stand out.

Practice and hands-on experience are vital in mastering hard skills. The more you apply your skills, the more proficient you become. Take on projects, internships, or work experiences related to your area of interest. For instance, when learning to code, practice writing various programs to sharpen your proficiency.

Research and self-learning can supplement your formal training. It’s important to stay informed about the latest trends and developments in your field. Read articles, books, attend seminars or webinars, and engage in online forums or communities where you can discuss topics related to your desired skill.

Don’t forget, when developing your hard skills, quantifying your progress is essential. Track your growth using various metrics. For example, if you’re studying a foreign language, you could keep a record of how many new words and phrases you learn each week.

Related: List of 21 Important Technical Skills (with Examples) and How To List Certifications on a Resume (Examples)

Part 14 How to Enhance Soft Skills

To enhance your soft skills, start by focusing on areas like training, emotional intelligence, and building relationships. These skills are crucial for both professional and personal growth. Here are a few approaches to help you cultivate your soft skills:

1. Training : Attend workshops, seminars, and online courses that are catered towards improving soft skills. These educational resources will provide you with the essential tools and techniques that you can use to hone your skills.

2. Emotional Intelligence : Work on strengthening your emotional intelligence by becoming more aware of your own emotions and those of others. This can be achieved through self-reflection, mindfulness practices, and empathy exercises. Related: Emotional Intelligence (EQ) [Examples, Tips]

3. Active Listening : Enhance your communication skills by practicing active listening. Pay close attention to what others are saying, and make an effort to understand their perspective. This will not only help in maintaining healthy relationships but also in resolving conflicts effectively. Related: Active Listening (Techniques, Examples, Tips)

4. Patience & Support : Learn to be patient and offer support to your colleagues or peers. Encouraging and supporting others fosters a positive and collaborative environment, which benefits everyone involved.

5. Forecasting & Strategy : Developing your strategic thinking and forecasting skills will make you a valuable asset in any organization. Try to analyze situations and make sound predictions about future outcomes and plan your actions accordingly.

Frequently Asked Questions

What are some common examples of hard and soft skills.

Hard skills are specific, teachable abilities that include technical or specialized knowledge. Examples of hard skills include proficiency in a foreign language, coding languages, financial analysis, or graphic design.

Soft skills , on the other hand, are related to personal traits and interpersonal skills. Examples include effective communication, problem-solving, teamwork, and time management.

How do hard skills differ from soft skills in the workplace?

Hard skills are more focused on specific, quantifiable abilities and knowledge. These skills can be easily measured and are typically acquired through formal education, training, or certifications. In the workplace, hard skills help you complete tasks and projects efficiently.

Soft skills, however, are more about how you interact with others and handle situations. They are harder to quantify but are crucial in building relationships, resolving conflicts, and adapting to change. In the workplace, soft skills help you collaborate, lead, and innovate.

Why are both hard and soft skills important for career success?

A well-rounded skillset, including both hard and soft skills, is essential for career success. Hard skills help you perform job-specific tasks and demonstrate technical expertise, while soft skills help you navigate interpersonal challenges and adapt to changing work environments.

Employers seek professionals who possess a balance of both hard and soft skills, as they understand that technical abilities alone cannot guarantee success. A combination of the two skill types contributes to a supportive, productive, and growth-oriented workplace.

How can one effectively showcase their hard and soft skills on a resume?

To showcase hard skills, include a list under a “Skills” or “Technical Skills” section on your resume. Customize the list for each job application, highlighting the most relevant skills specific to each position.

To highlight soft skills on your resume, weave them into your experience, achievements, and accomplishments. Use action verbs and real-life examples, showcasing how your soft skills positively impacted your work. You may also consider including a brief section for “Personal Attributes,” where you can list soft skills valued by employers.

What are the top 20 most desirable hard skills?

• Coding and programming
• Data analysis and visualization
• Digital marketing
• Graphic design
• Foreign language proficiency
• Project management
• Social media management
• Search engine optimization
• Cybersecurity
• Sales and negotiation
• Cloud computing
• Artificial intelligence and machine learning
• Video editing and production
• UX/UI design
• Mobile app development
• Content creation and copyrighting
• Automation and robotics
• Certified public accounting (CPA)
• Virtual reality and augmented reality design
• Blockchain technology
• List of 21 Important Technical Skills (with Examples)
• 50 Example Phrases: Technical Skills Examples for Resume
• Listening Skills: 25 Performance Review Phrases Examples
• Decision Making Skills: 25 Performance Review Phrases Examples
• Self Evaluation Examples [Complete Guide]
• 42 Communication Skills Self Evaluation Comments Examples

Hard skills vs. soft skills: What they are and why both matter

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In business and management, a common taxonomy divides skills into “hard skills” and “soft skills.” This taxonomy originated in the 1970s to categorize different abilities and has since become widely used in hiring, training and evaluating employees. Varying types of skills are essential to professional success, but understanding the difference between hard and soft skills can be particularly helpful for managers and leaders. 

Hard skills are technical abilities and knowledge needed to perform specific tasks such as coding and equipment operation. Soft skills are interpersonal, social and emotional abilities related to how people interact, such as collaboration, leadership and problem-solving.  

The skills taxonomy is popular because it provides a simple framework for identifying strengths, gaps and development needs. It reminds managers that employees need hard skills to accomplish specific work and soft skills to collaborate and grow. Well-rounded teams have a mix of technical experts and relationship builders, with management that understands the difference between knowledge and skills. 

What are hard skills? 

Hard skills are the technical or specific abilities you can define, measure and learn. They’re often connected to a particular task or job and acquired through education, training programs, professional development , industry certifications and on-the-job experience. These skills are usually easy to quantify, so they can be listed on a resume or job description — or as outcomes for a course or learning program. 

Hard skills examples 

Your hard skills will vary depending on the nature of your job. Some common examples include: 

• Computer programming : This is the ability to write, test, debug and maintain the source code of computer programs. This skill is crucial for roles in software development, web development and data analysis. 
• Project management : This involves planning, executing and overseeing projects to ensure they are completed on time and within budget. This can translate to many industries and jobs. 
• Data analysis : This is the ability to gather, model and visualize data to support decision-making processes. It’s essential in fields like marketing, finance and operations. 
• Digital marketing : This involves promoting products or brands via digital channels. It’s important for marketing specialists, SEO experts and content creators. 

In every industry, certain hard and transferable skills can be valuable across different fields. It’s important to regularly assess the technical skills needed for a job and industry and prioritize developing them. 

What are soft skills? 

Soft, interpersonal or people skills are about how you interact with others. They’re not specific to a job or task and are trickier to measure than hard skills. But they’re crucial to building a community as well as establishing and maintaining client, customer and colleague relationships. 

Soft skills examples 

Not all soft skills are intuitive, but they are teachable and can be honed over time. Examples of soft skills include: 

• Communication involves conveying information clearly and effectively. Good communication is essential in almost every job to ensure everyone is on the same page. 
• Leadership is the ability to guide, inspire and influence others to achieve a common goal. It’s crucial for managers, team leaders and executives. 
• Problem-solving involves identifying, analyzing and solving problems that arise in the workplace. It’s important for roles that require decision-making under pressure or innovation. 
• Teamwork is the ability to work well with others to achieve a common goal. It’s necessary in any role that involves collaboration or team projects. 
• Adaptability involves adjusting to new conditions or changes in the workplace. It’s crucial in today’s fast-paced work environments where change is constant. 
• Time management is the ability to use time effectively and productively. It’s important for meeting deadlines and managing multiple tasks or projects. 
• Emotional intelligence involves recognizing and understanding your own emotions and others’ emotions. It helps manage relationships, resolve conflicts and demonstrate empathy. 

Within your organization, specific soft skills may be highly valued. Some companies prioritize creativity and innovation, while others value empathy and emotional intelligence. Knowing — or helping to define — the soft skills your company values can help you support development in those areas. 

Why do both hard skills and soft skills matter? 

In professional development, the question whether hard or soft skills are more important can be debated. Some people argue that hard skills take the lead as they directly impact job performance. However, others believe that soft skills hold more value as they enable professionals to work effectively in teams and adapt to changes. 

However, both hard skills and soft skills can be crucial for success. They complement each other, and a balance of both is often necessary for a well-rounded professional profile. Even though one skill may be more apparent than the other in certain contexts, neglecting one can lead to a skills gap that may hamper productivity and efficiency. Therefore, it’s essential to assess both skills and proficiency when it comes to technical and non-technical abilities. 

The importance of hard skills  

Hard skills are what make someone qualified for a specific job. Employers usually look for them when hiring because they’re easily measurable and give a clear idea of a person’s capabilities. For example, a software developer needs hard skills like programming and debugging, a data analyst must be proficient in data modeling and visualization, and a graphic designer requires expertise in using design software. 

Without hard skills, performing specific job functions is challenging, and you may not be considered for certain roles. That said, hard skills alone are not enough to thrive in the workplace. 

The importance of soft skills 

Soft skills are crucial for employees to navigate and respond to situations. These skills, tied to personality traits and interpersonal interactions, foster a positive work environment. They are essential for effective collaboration, conflict resolution and team success. 

Moreover, soft skills like adaptability and problem-solving are increasingly important in today’s rapidly changing work landscape. They enable professionals to navigate through changes and come up with innovative solutions. 

Upskilling hard and soft skills 

As a hiring manager, training manager or someone in a leadership role, it’s crucial to grasp how you can help our employees improve their hard and soft skills. While these skills go hand in hand, the methods to develop them may vary. 

Soft skill development often involves: 

• Workshops on communication skills : Employees learn about active listening, non-verbal communication cues and articulating thoughts clearly. 
• Leadership seminars : These sessions could cover leadership styles, how to inspire and motivate teams and the importance of emotional intelligence. 
• Role-playing scenarios : Employees might engage in mock negotiations to practice persuasion and conflict resolution skills. 
• Group activities : Team-building exercises can help improve collaboration, while public speaking groups can also assist in developing presentation and speaking skills. 
• On-the-job experiences : Mentorship programs where employees can learn time management, adaptability and stress management from seasoned colleagues 

Here are some examples of what hard skill development often involves: 

• Technical courses : Specific courses on software development might cover programming languages, database management and system architecture. 
• Certifications : Marketing professionals may take courses about Google Ads to prepare for certifications in Google Search and Display. 
• Simulations and labs : Engineering students often work in laboratory work, applying physics and materials science to real-world problems. 
• Apprenticeships : Electricians and plumbers typically go through apprenticeships where they acquire hands-on experience under the guidance of a master technician. 
• Task-specific training : A graphic designer might practice using design software through specific assignments to create logos, website layouts or marketing materials, with each task designed to enhance proficiency in particular tools or techniques. 

Having a solid foundation is important, but applying that knowledge and practicing continuously is equally crucial. Therefore, it’s necessary to upskill your employees and understand what areas need improvement. 

How to improve soft skills 

The best approach to improving soft skills is to identify improvement areas and provide employees with opportunities to develop them. Here are some steps you can take: 

• Conduct a skills assessment : Have your team members rate themselves on different soft skills and compare their ratings with yours. This exercise helps identify areas that need work. 
• Incorporate soft skills into training programs : This can help employees understand the importance of these skills and how they can be applied in the workplace. 
• Provide mentorship and coaching opportunities : Mentors or coaches can guide employees in developing advanced soft skills, providing personalized advice and feedback. 
• Encourage participation in social and emotional learning opportunities : Activities that promote social interaction and emotional understanding can help employees improve their interpersonal skills. 

Keep in mind that soft skills are not something you can learn overnight. Give your team members time to practice and provide support along the way. 

How to improve hard skills 

Improving hard skills requires more structured and formal training, but there are still ways to make the process engaging and effective: 

• Identify skill gaps through performance evaluations : Use performance evaluations to identify areas where employees may need additional training or development. 
• Online courses : These offer flexibility and convenience, allowing employees to learn at their own pace. They may also provide certificates upon completion, adding value to an employee’s professional profile. 
• In-person training sessions : These provide hands-on learning opportunities and allow for immediate feedback. They can be particularly effective for teaching technical skills that require direct practice. 
• Combination of online and in-person training : A blended approach can provide comprehensive learning, combining the convenience of online education with the practicality of in-person training. 

Employers and managers who take the time to upskill their workforce help their employees reach their full potential and contribute to developing a highly skilled and efficient team.  

• Tags hard skills , job skills , soft skills

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Hard skills vs. Soft skills

Hard skills are job-specific abilities acquired through education and training, like programming for developers. Soft skills are general personality traits, such as teamwork and communication, relevant across various roles and industries.

An experienced recruiter and HR professional who has transferred her expertise to insightful content to support others in HR.

So what is the difference between hard skills and soft skills? It’s obvious now. Hard skills refer to the job-related knowledge and abilities that employees need to perform their job duties effectively. Soft skills, on the other hand, are the personal qualities that help employees really thrive in the workplace.

Hard skills help you identify candidates who are good on paper, whereas soft skills indicate which of these candidates are good in person, too. This means that you need a good mix of hard and soft skills in every employee so that they can be successful in their role.

For example, imagine you’re hiring a developer. Some hard skills examples that are necessary for this role include knowledge of specific programming languages (e.g. Java), frameworks and tools. On the other hand, useful soft skills examples are: collaboration, problem-solving attitude and time management abilities.

Defining hard skills vs. soft skills

Developing hard skills vs. soft skills, measuring hard skills vs. soft skills, evaluating hard skills vs. soft skills.

Hard skills , also called technical skills, are job-specific, relevant to each position and seniority level. In other words, each position in every company will require a unique hard skills list. For example, an accountant needs to know how to reconcile bank statements, while that knowledge is unnecessary for a developer. At the same time, reconciliation is important for accountants no matter their level of experience, but preparing business budgets is a skill that’s not usually required of a junior accountant.

Soft skills are general characteristics, relevant to personality traits. Some soft skills you’d like to see in all employees regardless of their position or expertise, while other soft skills make sense in certain jobs and are less important in others. For example, if you value collaboration in your company, you want to hire employees who are great team players and can communicate well with others. On the other hand, networking and relationship-building skills might be essential for sales and marketing roles, but irrelevant for engineering roles. Likewise, leadership abilities make sense for people who’ll manage a team no matter their department.

Employees develop hard skills through education and on-the-job practice, while they develop soft skills through various, life-long professional and personal experiences. For example, marketers can learn marketing techniques and tools by attending a marketing course, whereas they could grow their collaboration skills by participating in a sports team.

Hard skills are measurable and can be described using numerical or yes/no criteria. On the other hand, soft skills are often intangible or hard to quantify and are usually described with qualitative scales. For example, one salesperson might be:

• an excellent user of X CRM software having used its features on a daily basis for the past 5 years and;
• a good communicator being able to explain ‘fairly well’ the benefits of a product to a potential customer.

You can evaluate hard skills, through resumes, portfolios, job-related assignments and role-specific interview questions .

On the other hand, soft skills are better assessed by asking situational and behavioral interview questions , by using soft skills questions and tests and by taking into account a candidate’s overall personality characteristics as presented during the entire hiring process.

Want more definitions? See our complete library of HR Terms .

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5 Essential Soft Skills to Develop in Any Job

• Marlo Lyons

You don’t have to be in your dream job to advance your career.

If you’ve been laid off, you might find yourself working in a job outside your industry — for example, in transportation, health care, social assistance, accommodation, food service, etc. — to support yourself and your family. Even if that job’s responsibilities seem far afield from your chosen career path, this is an opportunity to develop or elevate skills that are needed in any industry. The author discusses five soft skills to focus on during your time outside your chosen field — teamwork, influencing without authority, effective communication, problem solving, and leadership — and how to position them on your resume.

Being laid off is a shock — even if you see it coming. If you’re eligible for severance pay, you might feel okay for a while, but there may come a point when you need to take a job outside of your profession to pay the bills (maybe in retail, food service, or hospitality). But landing a job outside of your industry can still move your career forward.

• Marlo Lyons is a career, executive, and team coach, as well as the award-winning author of Wanted – A New Career: The Definitive Playbook for Transitioning to a New Career or Finding Your Dream Job . You can reach her at marlolyonscoaching.com .

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Top Soft Skills for 2024 [90+ Examples for Your Resume]

Soft skills are core skills sought after in every profession.

Whether you’re a server in a restaurant or a big-shot CEO, your soft skills will be as decisive for your success as your technical know-how. 

Motivation and time management, leadership, and open-mindedness - all of those are widely sought-after soft skills.

And these are just a few out of many! 

But you might be wondering which soft skills are relevant for YOUR career? And which ones should you focus on developing?

This is where this article comes in!

What Are Soft Skills?

• Soft Skills Vs Hard Skills

Top 10 Soft Skills Employers Love (For Any Profession)

90+ soft skills examples for 10 careers.

• How to List Soft Skills On Your Resume

Soft skills consist of a combination of people, social, and communication skills, character traits, attitudes, and mindsets, as well as social and emotional characteristics, among others, which are sought for in all professions. 

Some examples of soft skills include:

• Communication
• Problem-solving

If you’re applying for a job, soft skills are key in setting apart ideal candidates from adequate ones - especially when recruiters are deciding among applicants with similar work and education experience.  

Studies also attest to it - 97% of employers say that soft skills are either as important or more important than hard skills and that more than half of new employees that fail within 18 months do so because they lack soft skills. 

Soft Skills Vs Hard Skills 

There are two types of skills: hard skills and soft skills . 

Hard skills , also referred to as measurable abilities, include anything from mastering Photoshop to emergency care knowledge. You obtain hard skills through your education, training, certifications, and professional experience. 

Soft skills , also called people skills, are the mix of social and interpersonal skills , character traits, and professional attitudes that all jobs require. Teamwork, patience, time management, communication, are just a few examples. Soft skills can be personality traits or they can be traits obtained through life experiences. 

Usually, you’d include both hard and soft skills in your resume as follows:

But for the most part, skills are something a recruiter learns about you through an interview.

A good resume includes both soft and hard skills. Check our article on How to List Skills in Your Resume to learn how to do it right. 

Soft skills can tell a lot about how a candidate will interact in the workplace, how they might react under pressure, or what their professional potential is.

As such, a lot of employers prioritize hiring employees with the right soft skills over hard skills.

But which soft skills are really important, and which ones are less so?

In 2024, the most in-demand soft skills are as follows:

• Time management
• Adaptability
• Interpersonal skills
• Attention to detail

#1. Time Management

Time management involves the ability to use your time wisely to work as efficiently as possible. Some sub-skills related to time management are: 

• Stress management
• Organization
• Prioritizing
• Goal setting

#2. Communication

Communication is the ability to convey or share ideas and feelings effectively and it’s among the top soft skills employers require across all fields. 

The most common communication skills are: 

• Verbal communication
• Written communication
• Presentation
• Constructive feedback
• Active listening

#3. Adaptability

Your adaptability shows how well you can embrace change and adjust to it. 

Companies and work environments constantly change: new team members come in, old ones leave, companies get bought or sold, and so on.

So, you need to be able to adapt to different situations at your workplace.

Here are some skills related to adaptability: 

• Self-management
• Self-motivation

#4. Problem-solving

Being able to analytically and creatively solve problems will come in handy no matter your job. 

After all, there’s no job in the world where you won’t have any problems to deal with. That is why creative problem-solvers are always in high demand. 

These are the skills associated with problem-solving: 

• Logical reasoning
• Observation
• Brainstorming
• Decision making

#5. Teamwork

Teamwork will never cease to be a must-have soft skill. It helps you work effectively in a group and accomplish tasks. Examples of skills related to teamwork are: 

• Conflict management and resolution
• Collaboration
• Coordination
• Idea exchange

#6. Creativity 

We’re used to linking creativity with fields like art, or design, but creativity is a broad term that involves several sub-skills from questioning to experimenting. As such, any professional can make just as much use of creative skills as artists. 

Here are some examples of creative skills: 

• Imagination
• Mind-mapping
• Experimentation
• Questioning

#7. Leadership 

Leadership refers to the ability to mentor, train, or guide. No matter the industry, employers prefer to hire applicants who show they have leadership potential for 2 reasons:

• Employees with leadership skills show more initiative and are more likely to invest themselves in helping the company grow.
• The company can eventually promote employees with strong leadership roles to better management positions.

Skills related to leadership include: 

• Management skills
• Authenticity
• Cultural intelligence

#8. Interpersonal Skills 

Interpersonal skills are all about how well you interact with others, tend after relationships, and make a positive impression on those around you. 

#9. Work Ethic 

Work ethic relates to valuing work and putting in the effort to yield results. It’s a soft skill that employers in literally every job you’ll ever apply for will appreciate. Some soft skills related to work ethic are: 

• Responsibility
• Dependability
• Professionalism

#10. Attention to Detail 

Here’s another skill no employer will reject - the ability to be thorough and accurate in your work. Paying attention even to minor details is what sets apart dedicated employees from those who just want to get the job done and go home. 

Some other soft skills related to attention to detail are: 

• Introspection
• Critical observation

Now sure which soft skills are good to mention for your profession?

Below, we compiled a list of 90+ best soft skills for 10 different career paths. Just find the one that’s relevant for you and plug the skills into your resume!

#1. Customer Service 

Customer service is all about soft skills, especially since it involves dealing with people. Be it in person, over the phone, or on the internet, your ‘people skills’ need to be on point if you are to work with demanding customers.  

Here are some of the most popular soft skills in customer service:

• Listening skills
• Self-control 
• Positive attitude
• Assertiveness
• Conflict resolution
• Depersonalization
• Taking responsibility 

#2. Healthcare 

A career in healthcare takes years of studying, a lot of training, and a variety of hard skills. At the same time, healthcare workers also need to be able to work well under pressure or pay close attention to detail. 

Studies pointing to the importance of empathy in providing quality care, for example, are among many highlighting how soft skills are essential in developing a patient-centered approach. 

Here are some other examples of soft skills in healthcare:  

• Stress management 
• Positive attitude 
• Flexibility 
• Time management 
• Receptive attitude 
• Attention to detail 

#3. Digital Marketing

Marketing surely is one of the most popular career choices, but the fast development of new technologies and the transition to online work have brought digital marketing under the spotlight too. 

But just because the industry utilizes digital technologies to market products and services doesn’t mean a career in digital marketing doesn’t require its own set of soft skills. 

Here are 10 essential soft skills for a career in digital marketing:

• Willingness to learn
• Multitasking
• Accepting criticism

#4. Management 

An essential task of a successful manager is to coordinate and administer human resources. This makes soft skills all the more important for any type of management role. 

Here are some examples of what’s required from managers in terms of soft skills: 

• Emotional intelligence
• Task delegation 
• Negotiation 

#5. Education 

Keeping up with the times is essential for a career in education since you mostly get to deal with younger people. This involves continuously upgrading your hard skills, especially when it comes to new teaching methods and online learning. 

The soft skills required from an educator, on the other hand, haven’t changed drastically over time. Here are some of the most popular ones: 

• Written and oral communication
• Public speaking
• Critical thinking 
• Motivation 
• Conflict resolution 

Soft skills are vital if you want to succeed in sales. After all, sales involve a combination of soft skills that range from negotiation to persuasion and empathy. It doesn’t matter whether you work over the phone or on the internet - doing sales will always require that your soft skills are on point.  

Let’s look at ten soft skills required for a sales professional: 

• Negotiation
• Sociability 
• Critical thinking

Being a successful designer is about a lot more than just remote design work behind your PC screen. In addition to creativity and attention to detail, a designer needs to be an active listener and open to feedback to bring the client’s vision to life. 

Here are the top soft skills for any designer:

• Visual communication
• Creativity 
• Aesthetics 

#8. Accounting 

Maybe accounting and soft skills don’t feel like the right mix of words, but a career in accounting also requires its own set of soft skills. 

Here’s what they boil down to:

• Effective written and oral communication
• Organization 
• System analysis
• Deductive reasoning
• Active learning

#9. Business Analytics 

Another in-demand profession in today’s digital world, business analysts are tasked with balancing and combining business knowledge with advancing technologies. 

Here are the soft skills required from a business analyst:

• Quality client service
• Strategic thinking
• Technical writing
• Team building
• Presentation and public thinking

#10. Web Development 

Being good at C++ or Java is not all it takes to make a career in web development. There are several soft skills required from developers too, such as creativity and problem-solving. 

In other cases, developers are required to collaborate with designers to bring an idea to life, and that’s where active listening comes in. 

The top soft skills for web developers consist of the following:

• Active listening 
• Open-mindedness 
• Accountability
• Time and project management

If you’re looking for more soft skills to put on your resume, get inspired from these 100+ essential skills to put on your resume !

How to List Soft Skills On Your Resume 

The way you list your skills on your resume matters. 

For example, you need to ensure that you’re listing the right soft skills in the first place (and that they’re relevant for the role you’re applying for).

You should also back those soft skills up with experiences - you can’t just say “I’m a great leader” if nothing in your resume supports this claim.

So, here are our top 4 tips on how to list your soft skills in your resume and get an edge over the competition.

#1. Tailor Soft Skills to the Job

The more job-specific you are with the skills on your resume, the better. 

What we mean by this is, you should only list skills that are relevant to the position. 

For example, if you’re applying to be a server, you probably won’t need problem-solving and critical thinking skills as much as effective communication and teamwork. 

Tailoring your soft skills to the job is easier than you think - all you need to do is use the job description as a cheat sheet. Basically, just read the job ad in detail and make a list of the required skills. Then, add them to your resume.

Let’s assume you’re applying for a sales manager position. The requirements are:

• Bachelor's degree in Business, Marketing, Communications, or related field.
• 5 years of experience in sales.
• Strong oral and written communication skills.
• Proven ability to lead a team to meet quotas.
• Excellent leadership skills.
• Experience setting sales goals.

You just got four skills tailored to the job just by reading the requirements:  

• Oral and written communication skills
• Goal-oriented

#2. Back-Up Soft Skills With Other Sections 

Anyone can mention that they have amazing critical thinking and leadership skills in their resume.

Unless they back this up with some facts and experiences, though, the recruiter won’t take you seriously.

Now, this may not be as easy as tailoring them to the job, but there are certainly ways around it. 

Let’s say you’re applying as a creative director for an advertising agency.

Your required soft skills would probably include some of the following: 

• Oral communication
• Project management

First things first - you’d mention these skills in the dedicated skills section.

Afterward, you’d back them up as follows:

When listing your work experiences, mention achievements or responsibilities that show off these soft skills.

For example, to show off your project management skills, you can write:

Coordinated 10 people to create a YouTube video ad for a client that resulted in the client’s revenues increasing by over $50,000 within a month.

Or, to showcase your creativity, you can include the following bit:

Conceptualized and pitched an ad idea that went on to win the Epica Award.

There’s a lot more to creating a compelling resume than listing your skills the right way. Check out our complete guide on how to write a resume to learn more.

#3. Use Transferable Skills When Switching Careers

Transferable skills can be particularly useful if you’re switching careers or changing directions within the industry. They include skills that are not job-specific, but still useful to the position. 

Let’s assume you are leaving your job as a news reporter and applying for a Public Relations position. Although the industries are different, both are communications-related professions. 

This means you can list some relevant soft skills acquired as a reporter on your new resume to show you’re not completely unfamiliar with the job. 

As a news reporter, your soft skills can include (but are not limited to): 

• Communication skills
• Presentation skills

These are all skills you can easily ‘transfer’ into your PR resume and show you can take on the change. 

Soft Skills FAQ

Still have some questions about soft skills?

Check out our FAQ below!

1. How are soft skills essential for career growth?

Soft skills consist of people and social skills, as well as career attributes, that define how you interact in the workplace, handle the responsibility or seek improvement, among others. As such, they are important for career growth no matter your industry, and employers often prioritize hiring employees with the right soft skills over hard skills. 

2. How are soft skills different from hard skills? 

Hard skills are measurable skills that you obtain through your education, training, certifications, and professional experience. Soft skills, on the other hand, can be personality traits or they can be obtained through life experiences. All professions require a mix of both.

3. What are recruiters' top 10 soft skills?

The top 10 soft skills all recruiters love despite your profession are the following: 

• Teamwork skills

4. Can soft skills be acquired?

Soft skills are non-technical skills, such as people, social skills, and career attributes, they’re not something that can be taught in an afternoon. 

That said, it IS possible to pick up new soft skills - it’s just going to require a lot of personal development from your end.

5. Can you put soft skills on a resume?

Yep! Soft skills go under the “Skills” resume section .

When listing your skills, we recommend you add a skill level to them (e.g. beginner, intermediate, etc.). This way, the recruiter has a much better idea of how well you know any given skill.

Key Takeaways 

Phew! And that wraps up everything you need to know about soft skills and your career.

Now, let’s do a quick recap of the most important points we covered in this article:

• Soft skills consist of a combination of people, social, and communication skills, character traits, attitudes, and mindsets, among others, which are sought for in all professions.
• There are two types of skills: soft skills and hard skills. For the most part, skills are something a recruiter learns about you through an interview, although both go into your resume.
• Although several soft skills are valued in every profession, each industry requires its own set of soft skills for a successful career in the field. So, when applying for a job, make sure to list soft skills that are relevant for YOU.

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10 Problem-Solving Soft Skills that Employers Look For

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Solving Problems Like a Pro!

In today's competitive job market, technical expertise alone doesn't suffice. Employers are increasingly valuing individuals with a unique set of skills - problem-solving soft skills. This blog dives deep into problem-solving soft skills, highlighting the vital abilities that set professionals apart. From critical thinking to creativity, adaptability to emotional intelligence, we'll dissect the significance of these skills for a prosperous and fulfilling career. Let's get into it!

What are problem-solving skills?

Problem-solving skills are like your all-in-one toolkit for tackling tricky situations. They're the superpowers that let you break down complex problems, see things from different angles, and come up with smart solutions. No matter your job, these skills matter. They're the fuel for innovation, making things run smoother, building stronger teams, and keeping customers happy. Studies and stats confirm it's one of the most-wanted skills by employers. It's all about staying sharp in today's professional world.

Top problem-solving soft skills

Let's look into the top problem-solving as a soft skill ability that is like gold dust for your career. From critical thinking to creativity, we'll explore how honing these skills can open the doors to endless opportunities.

1. Critical Thinking

Think of critical thinking as your superpower for tackling everyday challenges. It's all about breaking down problems, questioning the status quo, and considering different angles. With these thinking and problem-solving soft skills in your toolkit, you can analyse complex situations like a pro, resulting in more effective solutions that truly make a difference during your learning journey and internship experiences.

2. Creativity

Creativity isn't just for artists and writers . When it comes to problem-solving as a soft skill, being creative means thinking outside the box. It's about conjuring up fresh, out-of-the-box ideas and innovative solutions. So, let your imagination run wild! Creative thinkers are known for bringing a breath of fresh air to your workplace, helping your team adapt to changes, grow, and conquer obstacles with flair.

3. Adaptability

We all know the world can throw curveballs. That's where adaptability shines. Having these problem-solving soft skills means you're the one who can pivot and thrive in the face of change and uncertainty. Whether it's a sudden shift in your project or a market twist, you're the cool cucumber who remains productive and keeps the ship sailing smoothly, ensuring a balanced and successful personal and academic lifestyle . Make sure you learn some in-demand skills which will help you in your future.

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4. Emotional Intelligence

Emotional intelligence is like your secret weapon for understanding and handling emotions – yours and others. It's a game-changer for problem-solving as a soft skill. When tensions run high, or you're in the midst of a tricky group project, these skills help you navigate the emotional side of things, ensuring that your solutions are not just logical but also consider the feelings and concerns of everyone involved.

5. Communication

Strong communicators are the glue that holds it all together. They have the gift of translating complex ideas into simple, understandable terms. In the realm of problem-solving soft skills, they excel at articulating issues and ideas, and they're the bridge between technical and non-technical folks. With them around, problem-solving becomes a breeze.

6. Decision-Making

Think of decision-making as your compass in a sea of choices. It's one of the thinking and problem-solving soft skills that helps you sort through information and make smart choices. Whether you're weighing pros and cons, calculating risks, or simply choosing the best path forward, this skill is your trusty sidekick for streamlining the problem-solving process.

7. Resourcefulness

Resourceful individuals are the ultimate problem-solving wizards in the workplace. They're the masters of making do with what's at hand. When faced with a challenge, they can think on their feet and find innovative solutions even when resources are scarce. When you're looking to get things done creatively and efficiently, these are the go-to people who can turn constraints into opportunities, fostering a culture of creativity and resourcefulness within the team.

8. Patience

Patience is the zen master of the soft skills world. It's all about keeping your cool, even when things get tough. For those long-term issues that need some tender loving care, patient folks not only stick with it but also bring an unwavering dedication to the table. They persistently work towards sustainable solutions, showcasing their tenacity and unwavering commitment to achieving long-term success. 

9. Conflict Resolution

The peacemakers among us, skilled conflict resolvers, are your go-to for finding common ground. They're experts at facilitating discussions and negotiations, which ultimately lead to solutions that everyone can agree on. Their role goes beyond just maintaining harmony; they're the workplace's mediators, ensuring that small disagreements don't escalate into all-out wars. In the process, they create an atmosphere of cooperation and foster collaboration, making your professional environment not only more harmonious but also more productive.

10. Persistence

Think of persistence as your 'never give up' attitude, a tenacious spirit that refuses to back down in the face of adversity. It's all about facing challenges head-on, even when the going gets tough. Persistent individuals are unwavering champions who keep chipping away at problems until they find a solution that works. When it comes to tackling long-term issues or overcoming substantial hurdles, they're the ones who consistently show up, put in the hard work, and make things happen.

How to Develop Problem-Solving Skills

• Embrace challenges as opportunities to grow.
• Define the problem clearly to set the stage for solutions.
• Break down complex issues into manageable parts.
• Generate a wide range of potential solutions, no matter how unconventional.
• Evaluate each solution by considering feasibility, impact, and resources.
• Trust your judgment and select the most promising solution.
• Implement your chosen solution, adapt as necessary, and learn from the experience.
• Seek feedback from colleagues or mentors for fresh insights.

In the fast-paced, ever-evolving professional landscape, problem-solving soft skills emerge as the bedrock of success. As this journey through the realm of critical thinking, creativity, adaptability, and more draws to a close, remember that these skills aren't just career boosters; they're life enhancers. To further equip yourself for the challenges ahead, don't hesitate to explore reliable student resources that provide great tools to simplify your student life. These invaluable tools will not only enrich your skill set but also pave the way for a bright and fulfilling future. Are you planning to stay in Germany make sure you are fluent in German, these German learning apps will help you out.

Frequently Asked Questions

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Stumped five ways to hone your problem-solving skills.

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Respect the worth of other people's insights

Problems continuously arise in organizational life, making problem-solving an essential skill for leaders. Leaders who are good at tackling conundrums are likely to be more effective at overcoming obstacles and guiding their teams to achieve their goals. So, what’s the secret to better problem-solving skills?

1. Understand the root cause of the problem

“Too often, people fail because they haven’t correctly defined what the problem is,” says David Ross, an international strategist, founder of consultancy Phoenix Strategic Management and author of Confronting the Storm: Regenerating Leadership and Hope in the Age of Uncertainty .

Ross explains that as teams grapple with “wicked” problems – those where there can be several root causes for why a problem exists – there can often be disagreement on the initial assumptions made. As a result, their chances of successfully solving the problem are low.

“Before commencing the process of solving the problem, it is worthwhile identifying who your key stakeholders are and talking to them about the issue,” Ross recommends. “Who could be affected by the issue? What is the problem – and why? How are people affected?”

He argues that if leaders treat people with dignity, respecting the worth of their insights, they are more likely to successfully solve problems.

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Best 5% interest savings accounts of 2024, 2. unfocus the mind.

“To solve problems, we need to commit to making time to face a problem in its full complexity, which also requires that we take back control of our thinking,” says Chris Griffiths, an expert on creativity and innovative thinking skills, founder and CEO of software provider OpenGenius, and co-author of The Focus Fix: Finding Clarity, Creativity and Resilience in an Overwhelming World .

To do this, it’s necessary to harness the power of the unfocused mind, according to Griffiths. “It might sound oxymoronic, but just like our devices, our brain needs time to recharge,” he says. “ A plethora of research has shown that daydreaming allows us to make creative connections and see abstract solutions that are not obvious when we’re engaged in direct work.”

To make use of the unfocused mind in problem solving, you must begin by getting to know the problem from all angles. “At this stage, don’t worry about actually solving the problem,” says Griffiths. “You’re simply giving your subconscious mind the information it needs to get creative with when you zone out. From here, pick a monotonous or rhythmic activity that will help you to activate the daydreaming state – that might be a walk, some doodling, or even some chores.”

Do this regularly, argues Griffiths, and you’ll soon find that flashes of inspiration and novel solutions naturally present themselves while you’re ostensibly thinking of other things. He says: “By allowing you to access the fullest creative potential of your own brain, daydreaming acts as a skeleton key for a wide range of problems.”

3. Be comfortable making judgment calls

“Admitting to not knowing the future takes courage,” says Professor Stephen Wyatt, founder and lead consultant at consultancy Corporate Rebirth and author of Antidote to the Crisis of Leadership: Opportunity in Complexity . “Leaders are worried our teams won’t respect us and our boards will lose faith in us, but what doesn’t work is drawing up plans and forecasts and holding yourself or others rigidly to them.”

Wyatt advises leaders to heighten their situational awareness – to look broadly, integrate more perspectives and be able to connect the dots. “We need to be comfortable in making judgment calls as the future is unknown,” he says. “There is no data on it. But equally, very few initiatives cannot be adjusted, refined or reviewed while in motion.”

Leaders need to stay vigilant, according to Wyatt, create the capacity of the enterprise to adapt and maintain the support of stakeholders. “The concept of the infallible leader needs to be updated,” he concludes.

4. Be prepared to fail and learn

“Organisations, and arguably society more widely, are obsessed with problems and the notion of problems,” says Steve Hearsum, founder of organizational change consultancy Edge + Stretch and author of No Silver Bullet: Bursting the Bubble of the Organisational Quick Fix .

Hearsum argues that this tendency is complicated by the myth of fixability, namely the idea that all problems, however complex, have a solution. “Our need for certainty, to minimize and dampen the anxiety of ‘not knowing,’ leads us to oversimplify and ignore or filter out anything that challenges the idea that there is a solution,” he says.

Leaders need to shift their mindset to cultivate their comfort with not knowing and couple that with being OK with being wrong, sometimes, notes Hearsum. He adds: “That means developing reflexivity to understand your own beliefs and judgments, and what influences these, asking questions and experimenting.”

5. Unleash the power of empathy

Leaders must be able to communicate problems in order to find solutions to them. But they should avoid bombarding their teams with complex, technical details since these can overwhelm their people’s cognitive load, says Dr Jessica Barker MBE , author of Hacked: The Secrets Behind Cyber Attacks .

Instead, she recommends that leaders frame their messages in ways that cut through jargon and ensure that their advice is relevant, accessible and actionable. “An essential leadership skill for this is empathy,” Barker explains. “When you’re trying to build a positive culture, it is crucial to understand why people are not practicing the behaviors you want rather than trying to force that behavioral change with fear, uncertainty and doubt.”

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Why soft skills are the new hard skills in hospitality

What is more important for your career progression today? High-tech skills for working with AI and Big Data or learning to work well with others and solve problems? The answer may surprise you. While it’s true that learning to use the latest technology is a big focus for upskilling these days, the skills that matter most for the future of work are not hard skills; they are people skills and cognitive skills known as soft skills.

With technological advances shaping the future of the workforce landscape, the definition of essential skills is changing rapidly. Where technical abilities once reigned supreme, soft skills have quickly emerged as the cornerstone of professional success, especially within the hospitality sector .

This shift marks a new understanding that interpersonal skills, adaptability, and communication are not just beneficial but essential for thriving in today’s highly competitive environment. Soft skills have a vital role in shaping the future of the workforce; they have gone from nice-to-have to must-have qualifications.

The article delves into the evolution of skill sets in the modern workforce, highlighting how hospitality education has become a frontrunner in equipping professionals with the necessary soft skills. It further explores why these competencies have become the new hard skills and the implications of this transition for individuals aiming to excel in the hospitality industry.

Additionally, we will share practical strategies for enhancing soft skills and give suggestions to help you prepare effectively for the future.

According to a report by the WEF, in collaboration with Coursera, “Increasingly, emerging technologies such as generative AI are reshaping workforce demands, but employers are placing greater emphasis on “soft” skills (see Figure 4.8). These skills allow companies to respond to change and are resistant to automation.  WEF Future of Jobs Report 2023

The evolution of skill sets in the modern workforce

What are soft skills and hard skills.

Hard skills are concrete abilities specific to certain tasks and are often proven through certifications, such as knowing particular software for a front desk agent or maintenance procedures for housekeeping. Soft skills, however, encompass social, emotional, and cognitive skills crucial for effective interpersonal interactions. They are generally acquired through experience rather than formal training.

Historical overview of skill valuation

The history of skills development and valuation spans centuries with the evolution of various industries and civilizations. From the ancient cultures of Mesopotamia, Egypt, and Greece, where hospitality and trade were vital for existence, to the sophisticated military and agricultural developments of the Roman Empire and later Europe, the development and measurement of skills have been an integral part of human society.

After all, how could empires grow and commerce thrive if people didn’t have the skills to build, navigate, fabricate, and exchange goods and services? Throughout history, the value of different skills has continually adapted to the changing needs of society and the economy. Technological advancements significantly shaped the evolution of hard skills, but soft skills have always been the key to collaboration, innovation, and problem-solving, which allows society to advance.

The shift towards a more integrative skillset approach

In recent years, hiring managers in the hospitality industry and almost every other sector have recognized the increasing importance of soft skills. Emotional Intelligence (EI), including empathy and resilience, is now considered as crucial as technical skills for providing excellent customer service.

According to the Future of Jobs Report by the WEF , citing Coursera, Increasingly, emerging technologies such as generative AI are reshaping workforce demands, but employers are placing greater emphasis on soft skills. These skills allow companies to respond to change and resist automation.  Looking at job descriptions on LinkedIn and other job search portals, we see that soft skills are almost as highly valued as professional qualifications .

Integrating soft skills into the workforce is essential for navigating modern hospitality management's complexities, which demands adaptability and a deep understanding of diverse cultural nuances.

Hospitality education is the pioneer in soft skills development

The revolution in hospitality education.

Hospitality education started with hotel management schools focusing on the hard skills and management competencies needed to run daily operations. Soft skills were just a by-product of learning to deal with customers and colleagues. However, industry leaders and hiring managers have come to recognize that soft skills play a critical role in the industry.

Hospitality and tourism are all about making people feel happy, welcome, and understood. Therefore, it is crucial to have employees with a “people-pleasing” attitude. This hospitality attitude shapes a person’s relationship with co-workers and extends through the customer experience.

Hospitality programs, such as EHL’s Bachelor Degree in International Hospitality Management, now integrate comprehensive interpersonal skills , communication, and leadership training to prepare students for real-world challenges. This holistic approach ensures that graduates are technically proficient and adept at managing relationships and leading teams.

Integrating soft skills into curriculum

Many educational institutions have responded to these shifting employer demands by embedding soft skills training within their hospitality curricula. Examples include courses on emotional intelligence, conflict resolution, and customer service excellence. By making soft skills development a part of the curriculum , hospitality programs equip students with the necessary tools to excel in hospitality management, where customer satisfaction is paramount.

Real-world application and internships

Case studies and practical courses in hospitality education train students on how to engage their soft skills in real-world scenarios. These examples highlight how soft skills like adaptability, problem-solving, and attention to detail directly contribute to guest satisfaction and operational success. However, real-world experience and frequent use are essential to mastering soft skills.

Internships are a handy tool for putting theoretical soft skills into practice. It’s easy to imagine how to deal with an angry customer when you’re sitting in a classroom; it’s a whole different story when that person is growing red-faced in front of you. Internships give students a setting to practice using their soft skills in a real-world business and multicultural environment. Interns learn from their emotional reactions and mistakes as learning blocks to prepare them for the next time a challenging situation arises. In day-to-day operations, interns test their soft skills, such as teamwork, communication, and resilience, and perfect the skills through practice.

Why soft skills have become the new hard skills

The growing importance of emotional intelligence.

Emotional intelligence has become a pivotal element in the hospitality industry, where understanding and managing emotions enhances guest experiences and team dynamics.

High emotional intelligence enables hospitality professionals to be everything the industry needs . It allows them to connect deeply with guests, anticipate needs, and manage interpersonal challenges effectively. They embody EQ as inspiring leaders, cooperative team players, and excellent service providers.

Soft skills in leadership and team dynamics

Leadership within the hospitality sector increasingly relies on soft skills such as empathy, communication, and teamwork . These skills are crucial for managing teams and ensuring operations align with customer satisfaction goals. Influential leaders use emotional intelligence to inspire and drive their teams towards excellence, fostering a positive work environment and enhancing overall team performance.

A lack of EQ can be catastrophic regarding leadership and team dynamics. A troubling new report found that nearly one-third of mid-career employees across all professional services quit their jobs last year (2023), and many left without another job lined up. 70 percent of these professionals (between 30 and 45 years old) cited frustration with their boss and company culture as their top two reasons for quitting. And almost 94 percent of respondents felt uncomfortable sharing these concerns with leadership. A lack of emotional intelligence in leadership greatly impacts employees.

It’s also a significant factor for success. Emotionally intelligent leaders make for happier teams and healthier company cultures. According to studies by Harvard Business Review and Gallup :

• Companies with happy employees outperform the competition by 20%;
• 70% of executives say that employee engagement is critical to their company’s success;
• Happy salespeople produce 37% greater sales;
• 83% of millennials consider work-life balance the most important factor in evaluating a potential job.

In today’s employment climate, where workers prioritize their happiness and happiness trickles down to make better profits, the solution is clear: having a high EQ is a must for leadership roles in the hospitality industry.

Embracing technological advancements without losing human connections

As technology permeates the hospitality industry, maintaining a balance between automated solutions and human interactions is essential. While technology can streamline operations and improve efficiency, the human element remains irreplaceable in creating personalized and memorable guest experiences. Hospitality professionals must adapt to technological changes while preserving the core values of personal service and guest engagement.

Advancements like automated check-in kiosks and smart room controls can enhance operational efficiency,but they should complement rather than replace the human touch. By integrating technology thoughtfully, hospitality professionals can free up time to focus on delivering genuine, personalized interactions that leave a lasting impression on guests.

It's essential for the industry to strike a balance, leveraging technology to improve processes while preserving the art of hospitality through meaningful human connections. This approach ensures that as the industry evolves, the heartwarming experiences and personal touch that guests cherish remain at the forefront.

Preparing for the future: Strategies to enhance soft skills in your career

Self-assessment and continuous learning.

Soft skills in hospitality management are crucial, and there are several ways you can test your skills and improve them:

• Self-assessment tools can be extremely useful to check one's weaknesses and strengths.
• Taking upskilling courses that evaluate and improve specific soft skills deficits.
• Engaging in graduate-level hospitality educational programs with hands-on experience

These tools help professionals understand the best skills and areas that need development and focus, encouraging a balanced view of oneself. No matter which method you choose, continuous learning through feedback from peers, management, and friends is vital, as it provides insights into personal soft skills and areas for improvement.

Seeking opportunities for practice and feedback

Practicing soft skills in real-world scenarios is essential. Hospitality professionals should seek opportunities that allow them to apply their skills in various situations, such as:

• Requesting new responsibilities or team leadership opportunities to gain confidence
• Seeking mentorship and coaching for personalized feedback from industry experts

Anything you can do to further your awareness of your soft skill strengths and weaknesses is definitely a good step towards enhancing your most valuable skill set.

Leveraging hospitality education for comprehensive skill development

Hospitality education plays a pivotal role in soft skill development. Modern teaching strategies in these programs emphasize interactivity and participation, which significantly impacts students' motivation and enhances soft skills.

Educators in hospitality should integrate soft skills training with technical skills, making lessons more engaging and effective. This approach improves soft skills, enhances overall academic performance, and prepares students for successful careers in the hospitality industry.

In conclusion...

While technical proficiency will continue to play an essential role in the job market, soft skills are just as crucial to success in the hospitality industry. Consequently, hospitality education is leading the way in preparing students to start their careers with these essential skills. The desirability and success of hospitality graduates in other sectors also highlights the importance of soft skills, emotional intelligence, leadership, communication, and adaptability. These core hospitality skills enhance career prospects and the customer experience, making them the new hard skills of almost every service sector.

As the hospitality industry continues to evolve alongside technological advancements, the human element, characterized by personal service and engagement, remains irreplaceable, cementing the value of soft skills. For professionals looking to excel in this dynamic industry, fostering these skills becomes beneficial and indispensable. Therefore, embracing continuous learning and self-improvement in soft skills is paramount for anyone aspiring to make a significant impact in hospitality. This article serves as both a guide and an inspiration for embracing the transformative power of soft skills in building successful careers and creating unforgettable guest experiences.

EHL Hospitality Business School Communications Department +41 21 785 1354 EHL

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