btec travel and tourism assignments

(Unit 4) Customer Service in Travel and Tourism

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BTEC Level 2 Travel and Tourism Resources

Tourism Teacher is the number 1 choice for BTEC level 2 travel and tourism resources amongst teachers and lecturers. The extensive resource bank provides a range of travel and tourism teaching resources to those working in secondary schools and colleges who are delivering the BTEC level 2 travel and tourism qualification.  (note- these resources are for the Pearson 2018 BTEC level 1/2 award in travel and tourism)

The BTEC level 2 travel and tourism resources teaching resources are differentiated to suit learners of all needs and abilities. With hundreds of generic travel and tourism resources and the entire curriculum of BTEC level 2 travel and tourism resources, including a range of activities, case studies, worksheets and PowerPoint presentations, teachers are well equipped to develop a comprehensive learning programme for their students. 

As any travel and tourism teacher will know, the industry is dynamic and progressive, with ongoing changes to policy and practice. It is for this reason that the Tourism Teacher travel and tourism resources are updated regularly and new resources are developed each month. If there is a particular resource that you require that isn’t part of the bank of resources, then please do get in contact and I will do my best to produce these for you. 

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Types of BTEC Level 2 Travel and Tourism Resources

There are a range of BTEC level 2 travel and tourism resources resources available for you to use and adapt for your own classroom, including:

• PowerPoint presentations
• Printable worksheets
• Interactive activities
• Case studies
• Reading lists
• Journal articles
• Role play cards
• Classroom displays and posters
• Exam practice

Travel and tourism topics

The BTEC level 2 travel and tourism resources resources cover a wide range of topics, including:

The UK Travel and Tourism Sector

• Types of tourism
• Types of travel
• Principles of sustainable tourism
• The importance of the travel and tourism sector to the UK economy
• Industries in the travel and tourism sector
• Key organisations in the travel and tourism sector
• Types of organisation in the travel and tourism sector
• The interrelationships between travel and tourism organisations
• The role of consumer technology

UK Travel and Tourism Destinations

• UK travel and tourism destinations and gateways
• Appeal of UK destinations
• Types of visitors
• Increasing appeal
• Plan UK holidays to meet the needs of different visitors

The Travel and Tourism Customer Experience

• What is ‘customer service’?
• Customer types
• Needs of different types of customer
• Responding to customer needs
• Exploring expectations of different types of customer in the travel and tourism sector
• The importance of customer service to travel and tourism organisations
• Impact of excellent and poor customer service on travel and tourism organisations

Note- There are a number of optional units for this qualification. If you are studying an optional unit that is not listed here let me know and I can add the resources for it!

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Who Developed the BTEC Level 2 Travel and Tourism Resources?

All resources on this website have been created by the resources development team in line with the relevant specifications. Please note that the resources have not been endorsed by any awarding body and that they are the property of Tourism Teacher Ltd. Copyright laws apply.

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BTEC level 2 travel and tourism resources- FAQs

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The membership is an annual subscription and you can continue to be a member for as long as you like!

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Yes- click here to download your free sample travel and tourism teaching resources. 

Who developed the travel and tourism teaching resources?

All of the travel and tourism teaching resources have been developed by Dr Hayley Stainton and the Tourism Teacher team.

What level are these resources designed for?

These resources are designed to be used across a range of teaching levels and can be amended to make them easier/more challenging if needed.

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You will have unlimited access to the travel and tourism teaching resources for as long as you continue your subscription, which lasts for 12 months.

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• Travel and Tourism
• BTEC Firsts

BTEC First Travel and Tourism Assignment Packs (2013 Specification)

Three original and engaging sets of assignments each unit, covering every assessment point for Pass, Merit and Distinction.

• Interchangeable assignments provided in three different styles, offering you choice and the flexibility to deliver assignments at the most appropriate time for your class
• Multiple approaches from holistic scenarios to more bite-size tasks for learners who need support
• Variety of tasks with evidence from maps and itineraries to magazine articles and websites.
• Logical progression through all criteria – your students won’t miss a thing.

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Very well written... I liked the scenarios. H Abrams, HoD & Peer Reviewer

• BTEC Level 1/2 First (2013) Travel and Tourism
• Unit 2: UK Travel and Tourism Destinations
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Travel and Tourism BTEC Foundation Diploma level 3 – P00291

Home > Courses > Travel and Tourism > Travel and Tourism BTEC Foundation Diploma level 3 – P00291

• Course Code P00291

Course Overview

If you are fascinated by tourism and travel, seeing different places and meeting new people, this course is a great insight into the industry.

Our lecturers have diverse experience of working within these areas and can offer high levels of expertise and knowledge of the content, as well a preparing you for a range of exciting career options.

In addition, this course offers strong links and opportunities with desirable employers such as British Airways, Swissport, Barrhead Travel and Jet2.

If you are aged 16 to 18, you will be enrolled on a study programme. This will include retaking GCSEs or undertaking Functional Skills in English and maths if you haven’t already achieved a grade 4 or above. You will take part in activities that help you to develop your personal skills, such as building your character and confidence. This will help you to live well and move into your chosen career.

If you are 16-19 years old these activities will be timetabled as will work experience and placement. You can also choose to take part in other activities. For other age groups, activities will be tailored to your needs.

What You'll Learn

The course can be studied over one year as a qualification in its own right. Or you may choose to ‘top-up’ to the Extended Diploma in year 2.

In year 1 you will study the following units which will give you a fantastic introduction to the travel and tourism industry;

The World of Travel and Tourism Global Destinations Managing the Customer Experience Travel and Tourism Enterprises

You will also study the specialist area of ‘Visitor Attractions’; and take part in a work experience unit.

Entry Requirements

Entry to this course requires one reference, 95% attendance at your last place of work or study, and 5 GCSEs including English and maths at grade 4 (C) or above.

A level 2 diploma in Travel and Tourism is also desirable, but not essential.

How you will be assessed

You will be assessed through a combination of assignments, exams, live projects, presentations, and displays.

Course Fees

Tuition fees, additional costs.

Additional fees will include the cost of day trips. Students may be able to seek assistance with fees from Student Services, subject to conditions.

Material Fees

Please read our course disclaimer

Learn more about fees

Course and Career progression

Upon completion of this course, you can progress onto the Travel and Tourism Extended Diploma. If you have achieved distinction level and are aged 18+ then you may also be able to apply for the Tourism and Events Management Foundation Degree at Leicester College.

Alternatively, you might decide to pursue a career in this industry. We have a very successful progression into employment with former students working for Swissport, Premier Inn and Jet2 Airlines.

What Happens Next

Apply online via the College website, or if your school uses the Positive Steps @16 (PS16) application system please apply through this and speak to your careers advisor if you are unsure. You will need details of your qualifications, a reference, and a personal statement to complete your application. Once your application has been successfully processed, you will be sent a conditional offer and be invited to a Welcome Event at the College to meet your tutors, learn more about your chosen course of study and tour the facilities. You will then need to confirm your acceptance of the course offered to you.

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View our related Travel and Tourism

Foundation degree in tourism and events management – p00539.

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Please note the maximum number of courses you can apply for is 3. If you wish to apply for more please contact our admissions team .

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Travel and Tourism - Level 3 National Extended Diploma

Start Date: 2nd September 2024 Code: PFFC02085

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Duration: 2 Years Full-time Start date: 2nd September 2024 End date: 5th June 2026 Information Event: Yes

Course fee: FREE ( Eligibility criteria may apply )

Course Content

Units include:

• The World of Travel and Tourism
• Global Destinations
• The Airport Experience
• The UK as a Tourist Destination
• Work Experience in Travel and Tourism

Course Aims

A Level 3 BTEC Extended Diploma is a practical, work-related course. You learn by completing projects and assignments that are based on realistic workplace situations, activities and demands. Two of the units will be externally assessed. As well as learning about the employment area you have chosen, you will develop a range of practical skills required for employment or progression to higher education and successful development of transferable skills. It is equivalent to three A Levels which means when you have finished the course you can choose whether to get a job straight away or go into higher education first. A Level 3 BTEC Extended Diploma can be taken full-time and is equally suitable for school leavers and mature students.

Special Features

The programme is designed specifically for those intending to seek a career in Travel and Tourism. In addition to classroom teaching and in support of your studies, there will be visits to local facilities and events, talks from guest speakers and industry experts. You will also have the opportunity to partake in a four-day induction programme. This will include a trip which will aim to introduce you to the local tourism industry. In addition to a Level 3 Extended Diploma in Travel and Tourism, you may have the opportunity to complete additional qualifications in WorldHost, Aviation, Hospitality or Social Media. Essential Skill qualifications in numeracy and literacy are also available. 

Assessment Methods

There are a range of assessment types and styles suited to vocational qualifications in the sector. There are three main forms of assessment: external, internal and synoptic. All mandatory and optional units contribute proportionately to the overall qualification grade.

Applicants should have at least 4 GCSEs at Grade C, or above, or other relevant qualifications, or appropriate work experience.

Level 3 BTEC Extended Diplomas are valued by employers and higher education (universities and colleges). If you want to get a job straight away you could work in the Travel and Tourism industry in careers such as Tour and Travel Operations, Travel Agents, Airline and Airport Operations, Hotel Management, Conference and Event Management, Customer Services, Holiday Rep, Adventure Tourism, Visitor Attractions, Public Sector Tourism, Heritage, Entertainment and Leisure, Transport etc.

If you decide to go to university or college you could take a degree or a Level 5 BTEC Higher National Diploma in Travel and Tourism Management, Tourism and Hospitality, Event Management or other related areas.

Andrea Craig

Level 3 travel & tourism.

"The Level 3 Extended Diploma in Travel and Tourism involves a lot of practical projects and assessed coursework and has given me a great foundation which I’m really looking forward to building on this at university. I’d definitely recommend this course to anyone thinking of a career in Travel and Tourism."

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Essential Skills

All full-time students at Northern Regional College have the opportunity to improve their English, Maths and ICT skills and gain qualifications. The qualification you take will depend on the qualification you already have. If you do not have a grade C or above in GCSE English, Maths or ICT, you MUST complete Essential Skills; this will form a compulsory part of your timetable. If you are planning to go on to further study (for example university), please check if a GCSE qualification (rather than Essential Skills Level 2 equivalent) is required. For those who have a GCSE grade D in Maths or English, we offer a GCSE fast-track course.

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Assignment Briefs for Level 3 BTEC Travel and Tourism (QCF)

Last updated

15 October 2018

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Level 3 BTEC Travel and Tourism (QCF) Unit 4 Assignment Briefs

Level 3 BTEC Travel and Tourism (QCF) Unit 8 Assignment Briefs

Level 3 BTEC Travel and Tourism (QCF) Unit 7 Assignment Briefs

Level 3 BTEC Travel and Tourism (QCF) Unit 3 Assignment Briefs

Level 3 BTEC Travel and Tourism (QCF) Unit 2 Assignment Briefs

Level 3 BTEC Travel and Tourism (QCF) Unit 1 Assignment Briefs

Level 3 BTEC Travel and Tourism (QCF) bundled for Units 1, 2,3, 4,7 and 8.

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As a department that was about to start the new L3 T&T in Sept only to find it still hadn't been approved, we were left with a new course and no assignment briefs. These were excellent value for money. Laid out brilliantly and ready to go, a great time saver. Thank you

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3 days in St.Petersburg – a detailed itinerary

Saint Petersburg is the most beautiful city in Russia and one of the most beautiful in Europe. Culturally, historically and architecturally it’s the most European Russian city though it’s very different from any other city in Europe. Sometimes it’s called Northern Venice for its multiple channels and rivers or Northern Palmira for its beauty and grace.

St.Petersburg is one of the youngest European cities in its 316 years of history St.Petersburg has seen many tragic and dramatic events. The city with great history and culture where everybody will find something to his/her liking. We hope our 3-day itinerary for St.Petersburg will help you to plan your trip and to get the most out of your time here. 

For those who’d like to see more of Russia and to visit some difficult-to-access faraway places, there are several unique tour options with G-Adventures and Intrepid Travel that will make your holiday unforgettable. 

• Saint Petersburg 2-day shore excursion
• Backroads of Russia; St.Petersburg – Moscow (G-Adventures)
• Epic Trans-Siberian Journey; Moscow to Vladivostok (G-Adventures)

Travel insurance for Russia

Traveling includes different kinds of risks from a flight delay or cancellation to medical emergencies and credit cards, documents or baggage loss. It’s always advisable to have travel insurance that will cover you in case if something goes wrong especially if you venture to a faraway country like Russia and are planning to move around a lot. Let your insurance company worry about you while you exploring new horizons.

If you can’t choose an insurance company we can recommend using our partners World Nomads. They have a lot of experience in covering international travel and adventure activities. Their insurance policy is very flexible you can buy it online before or during your trip, it can cover your entire journey or a part of it. It takes a couple of minutes to buy insurance. Get your instant quote now!

Places to stay in St.Petersburg

*All suggested below places have an Excellent rating and very central location which is important when you stay in a big city.

• Budget | Soul Kitchen Hostel | Christopher Hostel | NETIZEN Center | Hostel Feelin na Konyshennoy | No Rain No Pain Hostel | Subcultura Hostel | SKY Hotel |
• Middle price | Art Avenue | Belvedere Nevsky Business Hotel | Nevsky Grand Hotel | By Hermitage Hotel |
• Luxury | WYNWOOD Hotel  | The Bridge Hotel | Angleterre Hotel | Belmond Grand Hotel Europe |

Table of Contents

The best season to visit St.Petersburg

In general summer (June, July, August) is the best. Though with our Northern summer you can never be 100% sure about the weather at least long days (so-called White Nights) will help you to extend your limited time in the city quite a lot. With an average temperature varying between 15°C – 25°C, it’s comfortable for long walks and boat rides in the city. 

September so-called Babye Leto (Indian Summer) the weather is often better than in August and the holiday season is over so it’s less crowded than in June or July. But the days are getting shorter you can almost forget about famous White nights.

If you’re a culture vulture and rather have bad weather and fewer tourists late September-October and April-first half of May are better months for you, there are not too many tourists like in summer, it’s not too cold (between 8 °C  and 12 °C), you get a chance to explore quietly the main city attractions.   

White Nights

My favorite time in the city with its peak in mid-June (night from 21 st to 22 nd is the shortest night)  when the city doesn’t sleep! It feels like you can sleep 4 hours a day and it’s enough. The weather in June can vary from cold 15°C to warm 22°C, rains are quite frequent. The only downside of White nights is too many tourists and multiple forums, exhibitions, and events. If you do want to come in June make sure to book accommodation in advance.

Useful information for planning your 3-day itinerary

You can get anywhere by public transport ; around the city, to/from the airport and to the main suburbs. There are usually several options.

Most places (hostels, shops, restaurants, cafes, metro, etc.) accept Visa/Master cards . Note ! On buses/trams/marshrutkas (commercial minibusses) you pay cash.

If you don’t speak Russian you’ll definitely survive here even if you get lost try to ask for help from younger people you have a better chance they speak any English.

Google translate works quite well for English-Russian, Campbell used it a lot and could even hold a basic conversation.

The city is quite safe . In all my life I have never had any bad experiences here. Normal precautions; watch for pickpockets, don’t walk alone at night on the outskirts (there is nothing to do there for you anyway), don’t leave your things unattended in public places.

There are many churches/cathedrals in the city most of them are functioning before you enter you have to; for women – cover your head/for men – take off cap/hat.

It’s better to draw money in ATMs of big international banks (Raiffeisen, City bank, etc.) where you can get up to RUB50 000/US$850.

Wi-fi is quite common in the city , all hotels/hostels most restaurants, and coffee shops have free wi-fi. Though sometimes to connect to wi-fi in public places you need a local phone number. 

Recommended books and guidebooks about St.Petersburg

• Lonely Planet St Petersburg  
• Lonely Planet Russia
• Lonely Planet Russian Phrasebook & Dictionary  
• St. Petersburg: Madness, Murder, and Art on the Banks of the Neva by Jonathan Miles. 

Set up your budget (per day, per person)* 

Backpacking:  accommodation (hostels) – from RUB350/US$6 pp; food (meal) – from RUB200/US$3 pp; food (shopping) – from RUB300/US$5 pp; transport (public) – RUB45/US$0,7 per trip, activities (museums, boat rides, entrance fees) – from RUB700/US$11,5 pp.

Middle price range:  accommodation (hotels**/***) – from RUB3500/US$58 for a double, food (meal) – from RUB600/US$10 pp; transport (public) – RUB45/US$0,7 per trip, activities (museums, boat rides, entrance fees) – from RUB700/US$11,5 pp.

Upper class:  accommodation (hotels****/*****) – from RUB6000/US$100 for a  double, food (meal) – from RUB1000/US$17, transport (taxi) – from RUB300/US$5 pp, activities (operas, ballet) – from RUB1200/US$20 pp.

*Exchange rate for January 2019 1USD=65RUB. You can check the current currency conversion  HERE .

St.Petersburg city center walking route

This loop allows you to see almost all the main city attractions. It takes between 3-4 hours to complete the route that gives you enough time to take photos and stop for a cup for coffee but not to visit any of the museums on the way.

Taking this route you will see (in order from start to finish):  Nevsky Prospect  –  Kazansky cathedral  – Singer House –  Stroganov palace – State Capella –  Hermitage, Palace Square  – Admiralty building –  St.Isaac cathedral  –  Bronze Horseman  – Dvortsovy (Palace) bridge –  Vasilevsky island, Strelka  –  Kunstkamera  – Stock Exchange – Birzhevoy bridge –  Peter and Paul fortress  – Troitsky bridge – Marble palace – Field of Mars –  Summer Garden  – Mikhailovsky castle – Mikhailovsky Garden –  Church of   the Savior on Blood  –  Russian museum  – Mikhailovsky theatre. 

Top 10 most beautiful metro stations in St.Petersburg

Need to know about  St.Petersburg metro ; you pay once to enter the metro and after that, you can spend as much time and change as many trains and stations as you wish without any additional payment. So you can see all the most beautiful metro stations in one go just for RUB45/US$0,7. You are allowed to take photos in the metro but without flash. Avoid rush hours Mon-Fri, from 7.30am to 10.00am and from 5.00pm to 8.00pm it’s a very bad time for exploring the metro and taking photos.

• Red line : Avtovo (by the way the Guardian named it among Top most beautiful metro stations in the world), Kirovskiy zavod, Pushkinskaya.
• Orange line : Spasskaya
• Purple line : Bukharestskaya, Obvodny Kanal, Mezhdunarodnaya, Zvenigorodskaya, Admiralteiskaya (the deepest metro station in Russia and the second deepest in the world, 102m), Sportivnaya.

Best photo spots in St.Petersburg

Nevsky prospect from the balcony of  Karl Bulla’s museum . Nevsky pr., 54, m Nevsky Prospekt. Open Tue-Sat from 11 am till 7 pm. Entrance fee RUB50/US$0,8

Hermitage/Winter Palace from  Strelka of  Vasilevsky Island , Palace bridge or Peter and Paul fortress beach.

The St. Isaac cathedral from  Universititskaya emb ., the opposite side of the Neva river.

The iconic photo of St. Peter and Paul cathedral spiel between two halves of the Palace bridge from the  Admiralteiskaya embankment .

Loft Project Etagi roof , view on the city center from the top. Ligovsky pr., 74. Open Mon-Sun from 9 am to 11 pm. Entrance to the roof RUB100/US$1,5.

Some not budget options to observe the city from the top –  panorama restaurants

Terrassa restaurant , view on Kazan cathedral and Nevsky prospect. Kazanskaya st., 3A, m Nevsky Prospekt. Open daily from 12 pm till the last guest.

Mansarda restaurant , beautiful view on St.Isaac cathedral. Pochtamtskaya st., 3-5, m Admirlateiskaya. Open daily from 12 pm till 1 am.

Our perfect Saint Petersburg 3-day itinerary

Tourists from any country can stay in St.Petersburg without a Russian visa up to 72 hours only if they arrive by ferries and follow certain rules, check  HERE  for all the details. We worked out a thoroughly planned itinerary in order to help you to get the most out of three days in St.Petersburg. It’s only our suggestion you can switch it anyway depending on your interests, weather and time you have in the city.

Morning . To get know the city and to see most of the sights take a walking route, you’ll need about 3 hours to complete it. On the way, you can visit a couple of cathedrals, drink coffee in one of the coffee shops. As an option, you can do a city bus tour that does almost the same loop.

Afternoon . It’s time for lunch, check our restaurant recommendations to find the best place for you. After lunch, go underground and explore some of the most beautiful metro stations, there are many but we’d recommend choosing 4-5 otherwise you risk to spend all day in the metro.  Opinion!  My favorite stations are; Avtovo, Zvenigorodskaya, and Admiralteiskaya. If you have time you can check some of the sights located outside the city center like Smolny cathedral, Troitsky cathedral or maybe visit some of the off-the-beaten-track attractions.

Evening/night . Music concert/opera/ballet in one of the theaters. Most performances start at 7 pm, some at 8 pm. We’d suggest having dinner or maybe a snack before, some operas are more than 3 hours long hunger can be a problem. You can buy sandwiches and drinks in any theater as well but it’ll be more expensive. After you can go to one of the busy streets (e.g. Rubinsteina, Nevsky Prospekt) to have a couple of drinks or even do a pub crawl.

Morning, afternoon . Visit one of the royal suburbs, it’ll take the most part of the day so go early morning to have more time for visiting parks and palaces. Tip! Better not to plan this trip on weekends there will be too many people.

Evening/night . Time to see drawbridges and White nights, the most spectacular is the opening of Palace bridge, at 1.10am after that you can walk along the embankment to one of the nearby bridges, take photos, drink coffee and go back to your hotel or stay awake all night to witness the shortest night in your life and to enjoy the tranquility of the city in the early morning.

Morning . Start with the Hermitage Museum, it’ll take a good part of your day, at least the whole morning. Tip! Buy your tickets at ticket offices inside the Former General Staff Building there won’t be many people.

Afternoon . After lunch, take a boat ride along rivers and channels, usually takes between 1-1,5hours. If you feel well-rested after a boat ride and ready for one more museum you can go to the Russian Museum for the rest of the day. You can switch the order of visits to the museums. Just remember the Hermitage opened till 9 pm on Mondays and Fridays and the Russian museum opened on Mondays till 8 pm and on Thursdays till 9 pm.

Evening/night . You can finally chill in one of the bars/restaurants in the center your sightseeing marathon is over!

Public transport in St.Petersburg

It’s cheap and easy to use no need to rent a car or take taxis all the time.

Metro – the easiest and fastest way to move around in the city, can get to any tourist attraction within the city. One trip costs RUB45/US$0,7 no time or station limit valid until you get out of the metro.

Buses – on some streets there is a separate line for buses but still, in rush hours you have a good chance to get stuck, I’d rather stick to the metro unless the bus is the only option. Bus ride RUB40/US$0,6 any distance.

Trams – the city used to have the longest tram in the world but not anymore, nowadays trams are quite scaring especially in the city center. Tram ride RUB40/US$0,6.

Marshrutka – it’s a commercial minibus that in a way repeats public buses’ routes, it may be a bit faster. It makes sense to take them when going to the suburbs (Pushkin, Peterhof). Price between RUB40-100/US$0,6-1,6 depending on the distance.

There are many taxi services as well as Uber and Yandex Taxi in the city if you don’t mind paying more you can easily get a taxi anywhere at any time of the day. I’d recommend asking for the price before you go.

Night buses in Saint Petersburg  

From 30 April to 15 November on weekends (Friday-Saturday and Saturday-Sunday nights) there are 5 bus lines that copy metro routes, they run from 0.00 till 6 am, every 30min., stop at bus stops along the route; №1 M (red metro line), 2M (blue line), 3M (green line), 4M (orange line), 5M (purple line), price RUB40/US$ 0,6. Note! When the bridges are opened buses can’t cross to the other side in this case use metro. Two metro stations; Admiralteiskaya and Sportivnaya are opened on weekends from 1 am till 2.40am so if the bridges are opened and you need to get to the other side you can use the metro, RUB45/US$0,7.

St.Petersburg airport (Pulkovo)

Unlike in Moscow in St.Petersburg there is only one airport, doesn’t matter if you have international or local flight they all leave from Pulkovo airport. You can easily get to/from the airport by public transport.

How to get from Pulkovo to the city?

The bus stop is right in front of the exit, the bus leaves every 10-15min., cost RUB40/US0,6, plus the same for luggage if it’s big. Get off at Moskovskaya metro (you won’t miss it everybody will get off there). From here you can get by metro basically anywhere in the city, at least to all touristy areas. One metro ride is RUB45/US$0,7.

How to get from the city center to the airport?

First get to Moskovskaya metro station (red line), from the center about 20min. By metro. Than exit “Bus to the airport”, the bus stop is near McDonald. From there it takes between 15 to 30min. to get to the airport depending on traffic (from 5 pm to 8 pm the worst). So if you know the way it’ll take between 1-1h15min.

Railway stations in Saint Petersburg

Here you can get confused there are 5 train stations in the city; Moskovsky, Vitebsky, Ladozhsky, Baltiisky, and Finlandsky. Sometimes trains to the same destination leave from different stations, the station will be indicated on your ticket. You can buy train tickets online up to 60 days prior departure on Russian railways site  

Moskovsky railway station

If you want to go to Moscow, to most southern destination. Speed train Sapsan St.Petersburg – Moscow leaves from this station. As well as most trains to Moscow and Southern destinations.  Nevsky prospect, 85, m Ploshad Vosstaniya/Mayakovskaya.

Ladozhsky railway station

Trains to Northern parts of Russia like Vorkuta, Chelyabinsk. Trains Moscow – Murmansk stop at this station. The newest railway station in the city. Zanevsky prospect, 73, m Ladozhskaya.

Vitebsky railway station

Here you can catch a train to suburbs Pushkin, Pavlovsk as well as trains to Belarus and Kaliningrad. Zagorodny pr., 52, m Pushkinskaya/Zvenigorodskaya

Finlandsky railway station

The only one long-distance train that leaves from here is a speed train Allegro to Finland. The rest is suburb trains to local “resort” areas in the North of the city like Zelenogorsk, Vyborg, Priozersk, Ladozhskoe lake, etc. Interesting fact! In April 1917 Lenin (father of Russian Revolution) returned from his auxiliary and arrived at this station where he made his famous speech announcing social revolution.

Baltiisky railway station

Only suburb trains leave from this station with no long-distance trains at all. From here you can take a train to Peterhof, Gatchina, Oranienbaum. Obvodny Kanal emb., 120, m Baltiiskaya

Where to do shopping in the city center?

The best and the biggest is Galereya , a huge mall right in the city center on Ligovsky Prospekt, next to Moskovsky railway station and Nevsky avenue. Here you can find anything fancy clothes shops, H&M, a good variety of restaurants and coffee shops, ATMs, sports shops, and a supermarket OK on the ground floor. Ligovsky prospect (avenue), 30A, m Vosstaniya and Mayakovskaya, open Mon-Sun, 10 am – 11 pm.

TK Pik there are some shops as well but on a much small scale the good thing about this mall there is a big supermarket Perekrestok on the ground floor where you can stock your food supplies. Sennaya sq., 2, m Sennaya/Sadovaya/Spasskaya. Open Mon-Sun from 10am – 10pm.

Where to eat in St.Petersburg?

Budget options

The most budget is to cook for yourself but anyway there are some pretty cheap and ok places in the city center.

Чайная ложка/Chainaya lozhka (Tea Spoon) – local pancake place, all sort of pancakes with different fillings, salads, soups, tea, cool drinks. Meals from RUB150/US$2,5. Many around the city. Nevsky prospect, 44, m Nevsky pr./Gostiny Dvor. Nevsky prospect. 85, m Mayakovskaya. Open 24 hours.

Сел — Поел/ Sel – Poel ( Sit down and Eat) – all sort of food from traditional Russian meals (buffet bar with salads, sides, soups, and mains) to pizza, wok, burgers, steaks as well as desserts and coffee. Average bill RUB300/US$5. Sadovaya st., 27, m Sadovaya/Sennaya/Spasskaya. Open Mos-Sun, from 9 am – 11 pm.

Пироговый дворик/ Pirogovy Dvorik (Pie Yard) – traditional Russian pies with meat, chicken, vegetables, berries and more, they serve as well soups and salads. Breakfast from RUB130/US$2, lunch from RUB210/US$3,5. Griboedova emb., 22, m Nevsky Prospect. Open from 10 am to 11 pm.

Теремок/ Teremok — one more local pancake place with a big variety of pancakes, soups, salads, etc. Set meal from RUB150/US$2,5. There are many around the city, e.g. Nevsky prospect 60, Bolshaya Morskaya, 11. Open from 7.30am – 11pm.

Doughnuts on Bolshaya Konyushennaya . Not really a food place only doughnuts, tea, coffee but it’s the oldest doughnut place in St.Petersburg and they try to keep it the way it was during the Soviet area, my mum used to go there when she was at school and it looked and served the same. THree doughnuts with coffee will cost RUB120/US$2. Tip! Go there before lunchtime otherwise it’s very likely you’ll spend some time in the queue. Bolshaya Konyushennaya, 25, m Nevsky Prospect. Open from 10am – 8pm.

Subway, KFC, McDonalds all these are quite cheap, Sub of the Day you can get for RUB125/US$2, Cheeseburger RUB60/US$1. We always try to eat in local places but sometimes fast food can be an option.

Middle price range

Pelmeniya – mono cuisine restaurant, all sorts of pelmeni (Russian dumplings), momos, khinkali from around the world. Nice cozy place, good food, English menu. We’d recommend coming here for lunch to make a break in exploring the city. Average bill RUB400-600/US$7-10 per person. Fontanka emb., 26, m Nevsky prospect/Gostiny Dvor and Marata st., 8, m Ploshad Vosstaniya. Open from 11 am – 11 pm every day.

Suliko – Georgian cousin, house wine, English menu, one of our favorite restaurants in the city. Tip! Try khinkali, Ajarian Khachapuri, shashlik (a typical Georgian/Russian way of cooking meat on fire). Average bill RUB500-700/US$7-10 per person. Kazanskaya st., 6 behind Kazan cathedral, m Nevsky prospect. Open from 11 am-midnight every day.

Ukrop , vegetarian/vegan/raw food, everything from starters to desserts, breakfast menu. Very cozy chilled place, English menu. Average bill RUB500-600/US$7-10 per person. Malaya Konyushennaya st., 14, m Admiralteiskaya. Open from 9 am – 11 pm every day.

Bakhroma , Uzbek cuisine, breakfast and lunch menu, meat dishes, soups, dough dishes. Average bill RUB500-700/US$7-10. Bolshoy prospect, 30, m Sportivnaya/Petrogradskaya. Open from 11 am – 1 am every day.

Bekitzer, Israeli street food bar. Rubinstein st., 40, m Vladimirskaya. Average bill RUB500-700/US$7-10 only shawarma/falafel will cost you about RUB300/US$5. Open from 12 pm – 6 am every day.

MooMoo Burgers , the best burgers we’ve ever eaten, the English menu. Tip! Try Cheese blast it’s the best. Average bill RUB500-700/US$7-10 per person. Sadovaya st., 42, m Sadovaya/Sennaya/Spasskaya. Open from 8 am-midnight every day.

Upper class

In this price range, we haven’t visited any restaurants (too much for our budget) our recommendations are based on reviews from local magazines/websites and my friends’ opinion.

KoKoKo , a modern Russian cuisine restaurant with a creative menu, using seasonal products from local farmers. Average bill from RUB1500/US$25 pp. Voznesenzky prospect (av.), 6. Open Mon – Fri from 7am-12pm, from 2pm-1am. Sat-Sun from 7am-11am, from 2pm-1am. Tip! Try their famous dessert My mother’s favorite flower.

Полный Балет/Polny Balet (Total Ballet), modern interpretation of old Russian cuisine.  Average bill from RUB1000/US$16 pp. Gorohovaya st., 4, m Admiralteiskaya. Open daily from 10am-11pm.

Вкус есть/Vkus Est’ (Taste to Eat), Traditional and modern Russian cuisine. Average bill from RUB1500/US$25 pp. Fontsnka emb., 22, m Pushkinskaya/Zvenigorodskaya. Open daily from 1pm – 111pm. 

Food park, fusion, European, Asian, Indian cuisine. Average bill RUB1500/US$25 pp. Alexandrovsky park, 4/3A, m Gorkovskaya. Open Mon – Fri from 11am – 1am, Sat-Sun from midday – 1am.

Panorama restaurants mentioned above in the Best Photo spots section. Average bill RUB1500/US$25 pp.

Handy items to bring with to St.Petersburg

Weather in St.Petersburg is unpredictable, it can change from warm and sunny to cold in windy in a day so my advice to bring some warmish clothes (hoodie, jeans, trainers) as well as summer clothing.

• Comfortable shoes / sandals for walking – you’ll be walking a lot; around the city, in the museums and parks make sure you have a pair of comfortable shoes.
• Umbrella – it can rain at any time in this city.
• Hoodie / sweater – even if it’s warm during the day you’ll need something warm to wear at night time.
• Jeans  ( ladies’ option ) – for the same reason as a hoodie.
• Travel backpack – for hand luggage (to pack your laptop, phone, documents etc.) and to use as a day pack in the city.
• Sunglasses – yes, it can be sunny in the city and if you do any water excursion sunglasses will be quite handy.
• LifeStraw – tap water is not good for drinking (at least nobody I know drinks it unless there is a filter) bringing a LifeStraw bottle of just a filter is a good idea.

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The pretty half of Stingy Nomads, responsible for all our land adventures (hiking, climbing, walking the Camino) and following them write-ups. Alya loves walking since she was a child, she prefers to walk 1000 km with a backpack rather than to do a 10 000 km road trip (actually any road trip). Alya is a big fan of Latin America, the Spanish language, and dancing. Every time we go away she desperately misses our dog Chile.

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Friday 7th of February 2020

We are two ladies spending 3.5 days in St. Petersburg. Our flight home leaves at 5 am and our hotel is on the Nevsky Prospect 50. We need to get to the airport and we were wondering if we should move to an airport hotel the night before that has a shuttle to the airport. We would have to be at the airport at 3 am. Any suggestions?

Stingy Nomads

Hello, Rose! Thank you for the comment! I think it's easier to stay in one place and just take a taxi at night to the airport, I'm sure your hotel can arrange a taxi for you the evening before that picks you up at 2am or so and drives to the airport. At night there won't be much traffic. Just make sure your hotel books a taxi for you and when you get up, ask them to confirm it again. Have a great time in St.Petersburg!

Tuesday 4th of February 2020

My husband and I are going to St. Petersburg in 3 days. It was a gift for my birthday. I had read all your information about the place and now, I cannot wait to arrive there and explore everything that I feel I know already. Thank you for introducing us all these details. It makes our trip much more comfortable.

Thursday 6th of February 2020

Hello, Elena! Thank you very much for the comment! I'm sure you'll have a great time in St.Petersburg. Cheers!

Thursday 9th of January 2020

Hi there. Great blog. Travelling end of the month. Are there any circuses at this time or are they closed? Thanks

Hello, Estelle! Thank you for the comment! You can try Circus Ciniselli at the Fontanka emb., for now, I see their Christmas performances are scheduled till 19th January but I'd recommend checking their site in a week or two maybe they'll extend it or start a new performance. Cheers!

Vicky Harrison

Saturday 4th of January 2020

Thank you, this is so useful! Especially all the information on transport and getting about. It will really help us to go armed with a bit of information as we are very nervous about not being able to read the alphabet!

Hello, Vicky! Thank you very much for the feedback! It's not as scary as it might seem, metro stations and street names are written in both Cyrillic and Latin letters, the airport bus makes announcements in English, most hostels and hotels have staff that can speak at least some English and tours and museum have audioguides in English. I'm sure you'll be fine! Enjoy St.Petersburg!

Tuesday 17th of December 2019

for ermitage visit, which thursday is free 1st or 3rd ? differents websites indicate either one or the other ? Experiences ..

Hello, Nick! It's every third Thursday of the month as it says in this post and on the official Hermitage website, it was changed in 2019. The sites that say it's the first Thursday of the month have never updated their information. Cheers!

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Travel to St. Petersburg, Russia

St Petersburg is one of the world's major cities and the second largest city of Russia, after Moscow. St Petersburg is very beautiful and often referred to as the Venice of the North or the Northern capital of Russia . The Travel Petersburg website was designed to help you discover St Petersburg, find appropriate accommodation and assist you with any needs you may have while traveling around Russia.

St Petersburg is a major industrial and cultural center of Russia. Millions of visitors come to St Petersburg every year to see its wonderful museums, cathedrals, and other places of interest. The world-famous Hermitage, Russian Museum, Mariinsky Theatre, St Isaac Cathedral are all located in St Petersburg. Our online St Petersburg travel guide has information about St Petersburg’s top attractions , shops, restaurants, and much more.

Saint Petersburg travel guide

Saint petersburg tourism | saint petersburg guide, you're going to love saint petersburg.

Saint Petersburg is the second-largest city in Russia and widely regarded as one of the most beautiful destinations in Europe. With a population of more than 5 million, it has a huge historic city center, which is now a UNESCO World Heritage Site. This is a city of architecture and culture but the nightlife is pretty great, too.

Top 5 Reasons to Visit Saint Petersburg

1. the hermitage museum/the winter palace.

This is one of the world's greatest museums, with more than 3 million exhibits. It has countless priceless artworks by the great masters and the building itself is fabulous.

2. Opera and Ballet

Seeing an opera or ballet at the Mariinsky Theatre is one of the city's great treats.

3. Rooftop Tours and Restaurants

There are no towers in Saint Petersburg, so for the best views you need to take a rooftop tour or eat in one of the rooftop restaurants.

4. Canal Tours

This is a more leisurely way to see the best of the city and enjoy its beautiful network of canals.

5. Architecture

The city contains some astonishing architecture and just walking in the historic center allows you to enjoy some of the most splendid buildings.

What to do in Saint Petersburg

1. hermitage museum: great art, great architecture.

The State Hermitage Museum housed in the Winter Palace is the most popular tourist attraction in Saint Petersburg. The museum has more than three million exhibits and it is said that it would take 11 years to view every single one of them, so you couldn't ask for a better excuse to plan many return visits to the city. The Winter Palace itself is perhaps the most famous building in this world-renowned city. It has its origins in a wooden house built for Peter the Great in 1708 but was not completed until the reign of Catherine the Great in 1762. The vast structure on Palace Square is simply breathtaking and the ornate facade makes for a great souvenir photograph.

2. Church of the Savior on the Spilled Blood: Monument to a Fallen Tsar

The Church of the Savior on the Spilled Blood was built to mark the site where the Tsar Alexander II was killed in 1881 by an anarchist's grenade. A shrine inside the church marks the exact spot on the road where the Tsar fell, with elaborate decoration contrasting the simple cobblestones of the original road on the floor of the shrine. The church cost an estimated 4.5 million roubles at the time of its construction, and was paid for by the Tsar's son, Alexander III, and other wealthy donors. You will immediately notice that the architecture is different from other buildings in the city, recalling the medieval Russian style of St. Basil's Cathedral in Moscow.

3. Petrodvorets: The Russian Versailles

Petrodvorets, also known as Peterhof, is a complex of palaces built on the orders of Peter the Great. The palaces and gardens are often called the "Russian Versailles" and are part of Saint Petersburg's UNESCO World Heritage Site. The fountains are particularly impressive and use gravity rather than pumps to power the jets of water. The beautiful palace interiors and ornate formal gardens provide a wonderful backdrop to one of the most inspiring areas in the city.

4. Summer Garden: Peter the Great's First Palace

Peter the Great founded the Summer Garden in 1704. The Tsar was also involved in the planning of the garden along geometric principles. There are lots of statues imported from Europe, along with fountains and rare imported plants. It was the site of lots of courtly activities for the Russian aristocracy at the time, serving at the location for many balls and parties. This is also the site of the Summer Palace, a relatively modest building which was the first palace built by Peter the Great in the city. It remains almost unaltered and provides visitors with a glimpse of what imperial life was like in Russian 300 years ago.

5. St. Isaac's Cathedral: A Dome of Pure Gold

St. Isaac's Cathedral is the largest Orthodox basilica in the world and the fourth-largest cathedral. It was built from 1818 to 1858 and one of its most striking features is the dome, plated in pure gold and rising 333 feet into the Saint Petersburg skyline. The interior features a host of intricate mosaics and ornate masonry. Once inside you can climb the 300 steps to the colonnade for some wonderful views across the city.

Activities & attractions in Saint Petersburg

Art & Performing Arts

Other activities

Where to Eat in Saint Petersburg

Pirogi on Nab. reki Fontanki offers dishes of traditional Russian pies and salad for around ₽200. Austeria on Iohann Alley, by the Peter and Paul Fortress, has high-quality Russian cuisine for around ₽1,150.

When to visit Saint Petersburg

Saint Petersburg can get very cold in the winter. Daylight is also short, at less than six hours. Summers are wet and warm but spring is perhaps the best balance of dry and cool.

How to Get to Saint Petersburg

Saint Petersburg is served by Pulkovo Airport (LED), which has many international connections. It is 12 miles south of the city center and the number 39 bus will take you there for ₽40 in about 30 minutes. A taxi into the center will cost around ₽1,000.

Saint Petersburg has no fewer than five main train stations. There are many domestic and international connections and the high-speed service will take you to Moscow in five hours for ₽2,000.

Driving in Russia can be challenging, with Cyrillic road signs and some poor road surfaces. The main M10 motorway runs from the Finnish border to Saint Petersburg and Moscow and is a little better than most.

Saint Petersburg's main bus station is Avtovokzal, which has extensive connections to the Baltic States and major European cities.

Airports near Saint Petersburg

Airlines serving saint petersburg, where to stay in saint petersburg.

The 1912 hostel on Chapayeva Street offers basic but central accommodation. At the other end of the scale, the Hotel Astoria by St. Isaac's Cathedral offers comfortable luxury rooms.

Popular Neighborhoods in Saint Petersburg

Palace Square - this is Saint Petersburg's historical and cultural center and is home to the beautiful Winter Palace.

Nevsky Prospekt - this neighborhood has some of the best hotels and shopping in the city and also some good bars.

Vasilievsky Island - Vasilievsky Island is an artsy district with lots of theaters and is home to the Saint Petersburg State University and Menshikov Palace.

Where to stay in popular areas of Saint Petersburg

Most booked hotels in saint petersburg, how to get around saint petersburg, public transportation.

Saint Petersburg has a huge subway system with frequent trains and a flat fare of ₽35. Buses and trolley buses cost from ₽30.

Taxis are plentiful but watch out for scams. The initial fare is ₽200 and then ₽30 per mile.

Driving in Saint Petersburg is relatively trouble-free within the city and car rental is widely available from around ₽3,000. Hertz and Avis outlets can be found in town.

The Cost of Living in Saint Petersburg

Shopping streets.

The area around Nevsky Prospekt is home to most of the big stores. Here you will find fashion, leather goods, jewelry, and technology stores.

Groceries and Other

24-hour supermarkets are common around the city. Milk is around ₽60 per quart and a loaf of bread is ₽44.

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Essential Guide

Everything you need to know to prepare for a trip to st. petersburg….

The more you prepare for your holiday in St. Petersburg, the easier it will be. Our comprehensive guide will help you.

We can help you make the right choice from hundreds of St. Petersburg hotels and hostels.

Live like a local in self-catering apartments at convenient locations in St. Petersburg.

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Need tickets for the Mariinsky, the Hermitage, a football game or any event? We can help.

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