beginners help desk resume

Resume Worded   |  Proven Resume Examples

• Resume Examples
• Administrative Resumes
• Help Desk Resume Guide & Examples

IT Help Desk (Entry Level) Resume Examples: Proven To Get You Hired In 2024

Jump to a template:

• IT Help Desk (Entry Level)
• IT Support Specialist
• IT Support Technician
• Help Desk Technician
• IT Support Associate

Get advice on each section of your resume:

Jump to a resource:

• IT Help Desk (Entry Level) Resume Tips

IT Help Desk (Entry Level) Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., it help desk (entry level) resume sample.

Help desk centers usually work in tiers, meaning that technicians have a designated level of complexity with technical support. Some of them handle advanced issues while others focus on basic setup tasks and lower-level troubleshooting. That is precisely the work of an entry-level IT help desk specialist since they don’t have extensive experience on their resume.

We're just getting the template ready for you, just a second left.

Recruiter Insight: Why this resume works in 2022

Tips to help you write your it help desk (entry level) resume in 2024,    include volunteering experience in it..

Having a lack of professional experience in help desk centers doesn’t have to prevent you from applying to this position. You can also include relevant experience in volunteering and internships. These days, this type of on-the-job training has a lot of value in the IT industry.

   Highlight projects in which you used your transferrable skills.

If you have worked in personal or extracurricular projects where you used your technical support skills, you can mention that in your resume. This is a good idea to demonstrate your value. You can highlight skills from this experience, such as problem-solving and troubleshooting.

IT Support Specialist Resume Sample

It support technician resume sample, help desk technician resume sample, it support associate resume sample.

We spoke with hiring managers at top companies like Google, Microsoft, and Amazon to understand what they look for in IT help desk resumes at the entry level. The tips below are a result of their advice and will help your resume stand out.

   Highlight your customer service skills

As an IT help desk professional, your primary role is to assist users with technical issues. Hiring managers want to see evidence of strong customer service skills on your resume.

Instead of simply listing 'customer service' as a skill, provide specific examples of how you've demonstrated it:

• Resolved an average of 50+ customer inquiries per day via phone, email, and chat
• Maintained a 95% customer satisfaction rating based on post-interaction surveys
• Trained 5 new hires on customer service best practices, contributing to a 15% increase in team efficiency

Quantifying your achievements and using action verbs makes your customer service skills more impactful and credible to hiring managers.

   Showcase your technical troubleshooting abilities

Effective troubleshooting is a critical skill for IT help desk roles. Hiring managers look for candidates who can diagnose and resolve technical issues efficiently.

When describing your troubleshooting experience, be specific about the types of issues you've handled and the steps you took to resolve them. Contrast the difference between a vague description and a strong, detailed one:

• Helped users troubleshoot various technical problems
• Diagnosed and resolved issues with hardware, software, networking, and mobile devices, reducing average ticket resolution time by 20%

The more specific you are, the easier it is for hiring managers to understand the depth of your technical abilities and the impact you can make in the role.

   Include relevant certifications and training

While entry-level IT help desk roles may not require extensive certifications, including relevant ones can help your resume stand out. Some certifications that can boost your credibility include:

• Microsoft Certified Solutions Associate (MCSA)
• HDI Customer Service Representative (HDI-CSR)
• ITIL Foundation

Additionally, mention any relevant training you've completed, such as:

• Completed a 6-week IT support bootcamp covering troubleshooting, networking, and customer service
• Attended a 3-day workshop on ITIL best practices for service desk operations

These certifications and training demonstrate your commitment to learning and staying current in the field, which can make you a more attractive candidate.

   Emphasize your communication skills

Strong communication skills are essential for IT help desk professionals. You'll be interacting with users who have varying levels of technical knowledge, so you must be able to explain complex concepts in simple terms.

Highlight your communication skills by providing examples of how you've effectively communicated with users and colleagues:

• Created a knowledge base of 50+ articles explaining common technical issues in plain language, reducing user confusion and repeat tickets by 30%
• Collaborated with cross-functional teams to implement a new ticketing system, ensuring smooth communication and a successful rollout

These examples show hiring managers that you can communicate effectively with both technical and non-technical audiences, a key skill for success in an IT help desk role.

   Showcase your problem-solving skills

As an IT help desk professional, you'll face a wide range of technical challenges that require strong problem-solving skills. Hiring managers want to see evidence of your ability to think critically and find creative solutions.

When describing your problem-solving experience, focus on the impact of your solutions:

• Developed a script to automate the process of updating software on 500+ company devices, saving 20+ hours per month
• Identified and resolved a recurring network issue, resulting in a 50% reduction in related user complaints

These examples demonstrate your ability to not only solve problems but also find efficient and effective solutions that have a measurable impact on the organization.

   Tailor your resume to the job description

One of the most effective ways to make your resume stand out is to tailor it to the specific job you're applying for. This shows hiring managers that you've taken the time to understand their needs and have the relevant skills and experience.

Here's an example of how you can tailor your resume to a job description:

Job description: Provide technical support for Windows and Mac OS Generic resume: Provided technical support for various operating systems

Job description: Provide technical support for Windows and Mac OS Tailored resume: Provided technical support for Windows 10 and Mac OS X, resolving 100+ user issues per week

By specifically mentioning the operating systems listed in the job description and quantifying your experience, you show hiring managers that you're a strong fit for the role.

Writing Your IT Help Desk (Entry Level) Resume: Section By Section

  summary.

A resume summary, also known as a professional summary or summary statement, is an optional section that appears at the top of your resume, just below your contact information. While it's not a mandatory component, a well-crafted summary can help you stand out from other candidates by highlighting your most relevant qualifications and experiences.

When deciding whether to include a summary on your IT help desk resume, consider your level of experience and career trajectory. If you're a recent graduate or making a significant career change, a summary can provide context and explain how your skills align with the position. However, if your experience directly relates to the IT help desk role, you may choose to let your work history speak for itself.

It's important to note that an objective statement, which focuses on your career goals rather than your qualifications, is generally not recommended. Employers are more interested in what you can bring to the table than your personal aspirations.

To learn how to write an effective resume summary for your IT Help Desk (Entry Level) resume, or figure out if you need one, please read IT Help Desk (Entry Level) Resume Summary Examples , or IT Help Desk (Entry Level) Resume Objective Examples .

1. Tailor your summary to the IT help desk role

When crafting your summary for an entry-level IT help desk position, it's crucial to align your skills and experiences with the job requirements. Research the company and the specific role to identify the key qualifications they are seeking.

For example, if the job description emphasizes customer service and technical problem-solving, your summary might look like this:

Recent IT graduate with a strong foundation in computer systems and a passion for helping others. Skilled in troubleshooting hardware and software issues, providing clear explanations to non-technical users, and maintaining a positive attitude under pressure. Eager to apply my knowledge and learn new technologies in an entry-level IT help desk role.

Avoid generic statements that could apply to any job, such as:

• Hardworking individual seeking an opportunity to grow
• Motivated self-starter with a diverse skill set

2. Highlight your technical skills and soft skills

An effective IT help desk summary showcases a balance of technical expertise and interpersonal skills. While you may be tempted to focus solely on your technical qualifications, don't overlook the importance of soft skills in a customer-facing role.

Some key skills to consider including:

• Familiarity with common operating systems (e.g., Windows, Mac OS) and software applications
• Knowledge of hardware components and peripherals
• Troubleshooting and problem-solving abilities
• Excellent communication skills, both written and verbal
• Patience and empathy when working with frustrated users
• Ability to explain technical concepts in simple terms

Remember, your summary should be a high-level overview of your qualifications. Avoid listing every skill or technology you've encountered; instead, focus on those most relevant to the IT help desk role.

  Experience

Your work experience section is the heart of your resume. It's where you show hiring managers how you've applied your skills to make an impact for previous employers. It's especially important to get this section right when you're applying for entry-level IT help desk jobs, as you may not have much directly relevant experience yet. Here are some key tips to make sure your work experience section shines:

1. Highlight transferable skills from non-IT jobs

Many entry-level IT help desk applicants don't have direct IT support experience on their resume yet. If that's you, focus on highlighting transferable skills you gained in other jobs that would apply well to an IT support role, such as:

• Troubleshooting issues for customers at a retail job
• Communicating technical concepts to non-technical people as a tutor
• Collaborating with team members on complex projects in any job

By framing your non-IT experience in terms of the skills that transfer well to IT support, you'll help employers connect the dots and see your potential.

Not sure if you're highlighting the right skills? Try out the free Targeted Resume tool, which scans your resume and compares it to the job description to identify the most important skills and keywords to include.

2. Use strong, IT-related action verbs

When describing your contributions in each role, start each bullet point with a strong action verb that sounds like what an IT support professional does on a daily basis. Some great examples include:

• Troubleshot hardware and software issues for 50+ employee computers, resulting in a 20% reduction in support ticket time-to-resolution
• Communicated complex technical concepts to non-technical end users, improving customer satisfaction rates by 15%
• Collaborated with other IT team members to migrate company systems to new CRM platform, finishing the project 10% ahead of schedule

Avoid bland, overused verbs like "assisted" or "helped" - they don't convey the specifics of how you made an impact. Use strong, descriptive verbs to make your contributions and skills stand out to IT managers.

Tip: Read through IT help desk job descriptions and take note of the verbs they use frequently, like "troubleshoot", "resolve", "maintain" and "configure". Incorporate these into your own work experience bullet points.

3. Quantify your impact with metrics where possible

Numbers jump off the page and quickly convey your impact to busy hiring managers. Whenever possible, include metrics in your bullet points to show the scope and results of your work. Not sure what kind of metrics to include? Here are some ideas:

• Number of customers/users supported per day/week/month
• Average time to resolve a support ticket
• Percentage decrease in support tickets after implementing a new process
• Number of new systems/applications implemented and trained users on

Responded to customer support tickets and walked users through technical issues

Responded to 100+ customer support tickets per week and resolved issues within an average of 2 hours, 50% faster than the team average of 4 hours

By quantifying your experience like in the second example, you give the hiring manager a much clearer picture of your abilities and impact. Numbers are your best friend in this section.

If you don't have exact metrics, use your best estimate or a range. Something like "Resolved 20-30 support tickets per day" is better than no numbers at all.

4. Showcase your technical skills and tools

Hiring managers want to see that you have experience with the hardware, software and tools they use at their company. Even if you don't have professional IT experience, you can showcase your technical skills in other ways:

• Coursework and projects from your degree program
• Volunteer experience troubleshooting computer issues for local nonprofits
• Transferable tools used in other industries, like Salesforce, Zendesk, and Remote Desktop

For example:

Earned A+ certification and built home computer networks to gain hands-on experience with Windows Server, Active Directory, and Cisco routers and switches

Even if you haven't used the exact same tools as the employer, demonstrating foundational skills with related technologies can reassure hiring managers of your ability to learn their stack quickly.

Before you submit your resume, upload it to the free Score My Resume tool to get instant feedback on 30+ key criteria hiring managers look for, including whether you've highlighted the right technical skills for the job.

  Education

The education section of your IT help desk resume should be concise and relevant. It's an opportunity to showcase your technical knowledge and training. Follow these tips to make sure your education section is effective and tailored to the job you're applying for.

1. Put education at the top if you're a recent grad

If you've graduated within the last few years, put your education section above your work experience. This is especially important if you have limited work experience in IT help desk roles.

Here's an example of how to format your education if you're a recent grad:

Bachelor of Science in Information Technology, XYZ University, Graduated May 2022 Relevant coursework: Network Administration, Database Management, Cybersecurity Fundamentals GPA: 3.8/4.0

2. Highlight relevant coursework and projects

If you don't have much work experience, your coursework and academic projects can help demonstrate your skills and knowledge. Include courses and projects that are directly relevant to IT help desk work.

Here are some examples:

• Relevant coursework: Operating Systems, Network Security, Technical Support Fundamentals
• Capstone project: Developed a ticketing system for the university's IT department, resulting in a 30% increase in efficiency

3. Keep it short and sweet if you have significant experience

If you have several years of IT help desk experience, your education section should be brief. Hiring managers will be more interested in your work history and accomplishments.

Here's what to avoid:

• Associate of Science in Computer Information Systems, ABC Community College, Graduated 2010
• Relevant coursework: Intro to Programming, Web Design, Database Fundamentals
• GPA: 3.2/4.0

Instead, keep it concise:

Associate of Science in Computer Information Systems, ABC Community College

4. Include relevant certifications

Certifications demonstrate your expertise and commitment to professional development. If you have certifications that are relevant to IT help desk work, include them in your education section.

Some examples of relevant certifications:

• HDI Desktop Support Technician

Here's how to format certifications in your education section:

Bachelor of Science in Computer Science, XYZ University, Graduated May 2018 Certifications: CompTIA A+, June 2019 HDI Desktop Support Technician, March 2020

  Skills

The skills section of your resume is crucial for IT help desk roles. It's where you highlight the technical skills and expertise that make you a great fit for the job. Hiring managers and applicant tracking systems (ATS) will scan this section to see if you have the right qualifications. Here are some tips to make your skills section stand out.

1. Highlight relevant IT support skills

When applying for an IT help desk role, focus on technical skills that are relevant to the job. This could include:

• Operating Systems : Windows, macOS, Linux
• Productivity Software : Microsoft Office, Google Workspace
• Networking : TCP/IP, DNS, DHCP
• Security : Antivirus software, firewalls, VPNs
• Troubleshooting : Remote desktop, command line, diagnostic tools

By highlighting specific skills that match the job description, you'll show the hiring manager that you have the expertise they're looking for.

2. Use proficiency levels strategically

Some job seekers like to indicate their proficiency level for each skill, such as beginner, intermediate, or expert. However, this can sometimes backfire. Consider the following examples:

Skills: Windows 10 (Expert) macOS (Beginner) Networking (Intermediate)

In this case, noting "beginner" for macOS may cause the hiring manager to question your abilities. Instead, either leave off the proficiency level or only include skills where you're at an intermediate to expert level:

Skills: Windows 10 macOS Networking TCP/IP (Expert) Cisco switches and routers (Expert)

3. Tailor skills to the job description

Many companies use applicant tracking systems (ATS) to scan resumes for relevant keywords before a human ever sees them. To get past the ATS, make sure your skills section includes keywords and phrases from the job posting.

For example, if the job description mentions "experience with Zendesk ticketing system," include that specific skill on your resume. However, never lie about your qualifications. Only include skills you actually possess.

Tailoring your resume for each job takes extra time, but it's worth it to increase your chances of landing an interview. A generic skills list that's not customized for the role is more likely to be overlooked.

4. Avoid outdated or irrelevant skills

While it may be tempting to list every technology you've ever used to pad your resume, stick to current and relevant skills for an IT help desk role. For example:

Skills: Windows 95 MS-DOS Lotus 1-2-3 Typewriter repair

Those skills are extremely outdated and no longer used in most workplaces. Including them will make you look out of touch. Instead, emphasize modern technologies and industry-standard tools:

Skills: Windows 10 Active Directory Office 365 Salesforce

Skills For IT Help Desk (Entry Level) Resumes

Here are examples of popular skills from IT Help Desk (Entry Level) job descriptions that you can include on your resume.

• Active Directory

Service Desk

• Technical Support
• Microsoft Access
• Computer Hardware Troubleshooting
• Network Administration
• Computer Hardware
• Operating Systems

Skills Word Cloud For IT Help Desk (Entry Level) Resumes

This word cloud highlights the important keywords that appear on IT Help Desk (Entry Level) job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, desktop support.

• Inventory Manager Resume Guide
• Customer Success Resume Guide
• Administrative Assistant Resume Guide
• Warehouse Manager Resume Guide
• Desktop Support Resume Guide

Resume Guide: Detailed Insights From Recruiters

• Help Desk Resume Guide & Examples for 2022

Improve your IT Help Desk (Entry Level) resume, instantly.

Use our free resume checker to get expert feedback on your resume. You will:

•  Get a resume score compared to other IT Help Desk (Entry Level) resumes in your industry.

•  Fix all your resume's mistakes.

•  Find the IT Help Desk (Entry Level) skills your resume is missing.

•  Get rid of hidden red flags the hiring managers and resume screeners look for.

It's instant, free and trusted by 1+ million job seekers globally. Get a better resume, guaranteed .

IT Help Desk (Entry Level) Resumes

• Template #1: IT Help Desk (Entry Level)
• Template #2: IT Help Desk (Entry Level)
• Template #3: IT Support Specialist
• Template #4: IT Support Technician
• Template #5: Help Desk Technician
• Template #6: IT Support Associate
• Skills for IT Help Desk (Entry Level) Resumes
• Free IT Help Desk (Entry Level) Resume Review
• Other Administrative Resumes
• IT Help Desk (Entry Level) Interview Guide
• IT Help Desk (Entry Level) Sample Cover Letters
• Alternative Careers to a Help Desk Specialist
• All Resumes
• Resume Action Verbs

Download this PDF template.

Creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option..

• Have an account? Sign in

E-mail Please enter a valid email address This email address hasn't been signed up yet, or it has already been signed up with Facebook or Google login.

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number. It looks like your password is incorrect.

Remember me

Forgot your password?

Sign up to get access to Resume Worded's Career Coaching platform in less than 2 minutes

Name Please enter your name correctly

E-mail Remember to use a real email address that you have access to. You will need to confirm your email address before you get access to our features, so please enter it correctly. Please enter a valid email address, or another email address to sign up. We unfortunately can't accept that email domain right now. This email address has already been taken, or you've already signed up via Google or Facebook login. We currently are experiencing a very high server load so Email signup is currently disabled for the next 24 hours. Please sign up with Google or Facebook to continue! We apologize for the inconvenience!

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number.

Receive resume templates, real resume samples, and updates monthly via email

By continuing, you agree to our Terms and Conditions and Privacy Policy .

Lost your password? Please enter the email address you used when you signed up. We'll send you a link to create a new password.

E-mail This email address either hasn't been signed up yet, or you signed up with Facebook or Google. This email address doesn't look valid.

Back to log-in

These professional templates are optimized to beat resume screeners (i.e. the Applicant Tracking System). You can download the templates in Word, Google Docs, or PDF. For free (limited time).

   access samples from top resumes, get inspired by real bullet points that helped candidates get into top companies.,    get a resume score., find out how effective your resume really is. you'll get access to our confidential resume review tool which will tell you how recruiters see your resume..

Writing an effective resume has never been easier .

Upgrade to resume worded pro to unlock your full resume review., get this resume template (+ 2 others), plus proven bullet points., for a small one-time fee, you'll get everything you need to write a winning resume in your industry., here's what you'll get:.

• 📄 Get the editable resume template in Google Docs + Word . Plus, you'll also get all 2 other templates .
• ✍️ Get sample bullet points that worked for others in your industry . Copy proven lines and tailor them to your resume.
• 🎯 Optimized to pass all resume screeners (i.e. ATS) . All templates have been professionally designed by recruiters and 100% readable by ATS.

Buy now. Instant delivery via email.

  instant access. one-time only., what's your email address.

I had a clear uptick in responses after using your template. I got many compliments on it from senior hiring staff, and my resume scored way higher when I ran it through ATS resume scanners because it was more readable. Thank you!

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

• English (UK)
• Resume Examples

IT Help Desk Resume—Examples and 25+ Writing Tips

Do you really need 2 years of experience to get a help desk job? Not at the right companies. Show your tech savvy and IT skills with this professional help desk resume sample.

From calming frantic users to diagnosing system glitches, the help desk is where IT careers are forged. But to earn your spot, you need more than just tech know-how—you need a resume that stands out in the crowd.

Think of your help desk resume as your first ticket to the IT arena. We’ll show you how to highlight your skills and experiences to catch the hiring manager’s eye.

In this guide:

• An IT help desk resume sample better than most.
• How to write a winning help desk resume.
• How to make a help desk job description for resumes that gets phone calls.
• Why you can’t just list help desk skills (and what to do instead).

Save hours of work and get a job-winning resume like this. Try our resume builder with 20+ resume templates and create your resume now.

Create your resume now

What users say about ResumeLab:

I had an interview yesterday and the first thing they said on the phone was: “Wow! I love your resume.” Patrick I love the variety of templates. Good job guys, keep up the good work! Dylan  My previous resume was really weak and I used to spend hours adjusting it in Word. Now, I can introduce any changes within minutes. Absolutely wonderful! George

Do you really need a help desk support resume? Could you get a job as an IT project manager assistant? See our guides:

• Computer Science Resume Examples
• Customer Service Resume Examples
• Customer Service Manager Resume Examples
• IT Resume Examples
• IT Specialist Resume Examples
• IT Technician Resume Examples
• IT Project Manager Assistant Resume Examples
• Technical Resume Examples
• Software Engineer Resume Examples
• Network Engineer Resume Examples
• Virtual Assistant Resume Examples
• No Experience Resume Examples
• Cybersecurity Resume Examples

Haven't found what you're looking for? Check all our  Resume Examples for Over 200 Jobs.

Help Desk Resume Sample You Can Copy and Use

Cody Hoshiko

Personal Info

Phone: 801-616-3219

E-mail: [email protected]

linkedin.com/in/codyhoshiko

twitter.com/codyhoshiko

Friendly help desk specialist with 2 years of experience solving tech problems in fast-paced offices. Seeking to deliver IT solutions at Tremmens-Bart Systems. At Silicon Bytes, promoted to top-tier specialist in 6 months for extensive Zendesk knowledge.

Help Desk Associate

Silicon Bites Inc., Salt Lake City, UT

2017–2019

• Promoted to top-tier help desk support specialist thanks to extensive knowledge of Zendesk and IT ticketing system.
• Received help desk employee of the month award 2x for expertise in troubleshooting software and hardware issues.
• Maintained 99% positive customer scores in post-ticket exit surveys for excellent listening skills and high levels of customer service.
• Selected by management to train and onboard 3 new help desk employees thanks to deep knowledge of operating systems.

Key Achievement:  

Suggested key changes to IT help desk ticketing system use that resulted in a 10% time savings across all departments.

Office Assistant

Kirk-Reiter Global, Salt Lake City, UT

2015–2017

• Served as unofficial IT Help Desk tech for 15 office employees.
• Resolved 10+ software and hardware issues per week, including issues with workstations, printers, and projector equipment.
• Escalated challenging issues to IT contractors.

Key Achievement:

Assisted with upgrade of 10 office workstations to Windows 10. Achieved zero downtime for employees and 95% performance satisfaction.

AA Business Administration

Utah State University

2012–2014

• President, Small Business Leaders student group.
• Recognized by professors for technical expertise.

Certifications

2019 — CompTIA A+ Certification

2019 — Microsoft IT Support

Additional Activities 

• Completed Dale Carnegie customer service training.
• Walk dogs 3x per month at West Jordan Animal Shelter.

Hard Skills:   Zendesk, Salesforce, phone system support, troubleshooting, desktop support

Soft Skills:   interpersonal skills, communication, friendliness

Here’s how to write an IT help desk resume that clicks:

1. Use the Best IT Help Desk Resume Format

Did you know:

Most help desk job openings get 100+ applications.

Then they hire one.

You have to be like Luke Skywalker flying down the Death Star trench.

It starts with the right resume format .

Most hiring managers like the reverse-chronological layout .

Use these tips to set it up:

Help Desk Resume Format

• Use 1-inch margins and don’t skimp on the white space.
• Choose a good resume font like 11–14pt Noto or Trebuchet.
• Write resume sections for Heading, Summary, History, Education, and Skills.
• Set a 1-page resume length and stick to it.
• Save the resume in PDF form . Those fit every screen there is.

Expert Hint: Don’t give up! Deloitte only hires 3.5% of applicants . Google hires one in 200. You may need to apply to 150 jobs before you land a good one. Apply to 3 a day so you’ll have time to tailor your resume —to raise your chance of getting hired.

2. Make a Help Desk Resume Objective or Summary

You send 30 IT help desk resumes.

You hear nothing. No calls. No emails. Just a lot of recruiter spam.

The problem?

Your resume for help desk jobs must pull them in.

Do it with a great resume profile (in the form of a  resume summary , summary of qualifications , or resume objective .

• An adjective (efficient, friendly)
• “help desk” (or the title from the job ad)
• Years of experience (2+, 3+)
• How & who you’ll help (deliver IT solutions at Tremmens-Bart)
• Best help desk moments (promoted to top-tier specialist in 6 months...)

Want it to go fast? Then write it last.

See these IT help desk resume examples:

IT Help Desk Resume Summary—Example

This is money:

The second of those help desk resume samples says you can use Zendesk. The first shows you were promoted for doing it well.

Do that with your resume, and you’ll be the first ticket on their list.

But what if your help desk experience is thinner than an Acer Swift 7?

See this entry-level resume for help desk jobs:

Entry-Level Help Desk Resume Objective

Only the first of those entry-level help desk resume examples shows real experience.

But here’s the kicker—

It’s the same person in both cases.

Expert Hint: According to a study by the Service Desk Institute, 36% of help desks are hiring new employees. But to get in with a good one, your help desk support resume will need to prove communication skills.

The ResumeLab builder is more than looks. Get specific content to boost your chances of getting the job. Add job descriptions, bullet points, and skills. Easy. Improve your resume in our resume builder now .

CREATE YOUR RESUME NOW

Nail it all with a splash of color, choose a clean font, and highlight your skills in just a few clicks. You're the perfect candidate, and we'll prove it. Use our resume builder now .

3. Target Your Help Desk Job Description and Skills Section

What IT help desk skills go on your resume?

See this list:

Help Desk Skills for Resumes

A help desk job is like a trouble ticket. No two are the same.

You can’t just make one resume and machine-gun it to 50 jobs.

You need to customize your resume by finding the skills to put on a resume in the posting online.

Without those skills, you won’t know which resume keywords to use.

See these help desk resume samples to nail it:

They’re for a job that needs Zendesk , troubleshooting , customer service , and training .

IT Help Desk Job Description for a Resume [Sample]

• Maintained 99% positive customer scores in post-ticket exit surveys for excellent listening skills and high levels of customer service .
• Researched tech issues and resolved them.
• Communicated with customer and client representatives, ensuring smooth information exchange and process management.
• Created proper documentation of all customer-focused activities.

No contest.

The second of those help desk resume examples isn’t bad. But does it fit the job?

Next—

If you’re just winding up your help desk career, do a quick skills assessment.

Do you have experience with customer service? Have you worked with computers in non-help-desk jobs?

An entry-level resume can still shine!

See these IT help desk resume examples with no experience:

The job wants customer service , communication , and software and hardware skills .

Entry-Level Help Desk Resume Job Description [Sample]

• Commended by management for excellent customer service skills.
• Communicated challenging issues to IT contractors.
• Handled filing and document storage.
• Answered calls from customers.
• Assisted with proofreading of company documents.

The first of those help desk resume samples will get oohs and ahhs.

That “10+” is magic. Numbers add punch!

Expert Hint: A Zendesk study shows the average customer satisfaction score for help desk employees is 95%. If your personal best is below that, consider leaving it off your help desk support resume.

4. Target Your Education Section

You don’t need a ton of schooling on a resume for help desk jobs.

But you need a solid education section .

Include your school name and degree.

But add a couple skills the IT department wants.

This IT help desk resume sample shows how:

Help Desk Resume Example—Education

• Recognized by professors for teamwork.

5. Add Special Sections to Your Help Desk Resume

You’re halfway to hired.

Let’s make your resume for help desk jobs sing.

Got a Net+ certification? Have you done volunteer work?

Those can help a resume for help desk jobs.

Try adding:

• Certifications ( CompTIA A+ , Network+ , etc.)
• Freelancing
• Volunteering
• Additional activities

See these help desk resume examples:

IT Help Desk Resume—Other Sections

Additional Activities

• Trail riding

That first IT help desk resume sample sells it. Who wouldn’t hire someone with all those skills and passion?

Expert Hint: Write a cover letter for your resume for help desk jobs. If it’s hard to talk about yourself, just focus on the job and why it’s perfect for you. If it’s not, move on.

Double your impact with a matching resume and cover letter combo. Use our cover letter generator and make your application documents pop out.

CREATE YOUR COVER LETTER NOW

Want to try a different look? There's 21 more. A single click will give your document a total makeover. Pick a cover letter template here .

Here’s how to write a help desk resume:

• Start with our IT help desk resume template . Add IT accomplishments from past jobs or from your life.
• List help desk skills like Zendesk or customer service. Show you rocked them in your bullet points.
• Write a help desk support resume objective . Put your best IT features in it.
• Add “special” resume sections for CompTIA or other certifications or volunteer work.
• Write an IT help desk cover letter . If you need to showcase your excellent customer service skills check out also our  customer service representative cover letter example.

Need more career advice? Check out these resources:

• Computer skills to put on resume
• Free resume templates in MS Word
• Free Google Docs resume templates

Got questions on how to write good resumes for help desk jobs? Not sure how to put help desk on a resume? Leave a comment. We’ll be happy to reply!

About ResumeLab’s Editorial Process

At ResumeLab, quality is at the crux of our values, supporting our commitment to delivering top-notch career resources. The editorial team of career experts carefully reviews every article in accordance with editorial guidelines , ensuring the high quality and reliability of our content. We actively conduct original research, shedding light on the job market's intricacies and earning recognition from numerous influential news outlets . Our dedication to delivering expert career advice attracts millions of readers to our blog each year.

Having published over 200 career-advice articles, Tom Gerencer is a career expert who covers the whole array of job-seeking topics for people at all career stages, from interns to C-suite members. His insights, commentary, and articles reach over a million readers every month. With inside knowledge of key industry players and in-depth research, Tom helps job seekers with advice across all professions and career stages.

Was it interesting? Here are similar articles

Software Engineer Resume Examples & Writing Guide

Hate untangling spaghetti code? Recruiters hate messy resumes just as much. With our step-by-step guide, you’ll create a flawless software engineer resume in no time.

Mariusz Wawrzyniak

Career Expert

Technical Support Resume—Example and 25+ Writing Tips

You’re sending out tech support resumes, but there are no replies in your inbox? Have you tried turning it on and off again?

Dave Rygielski

SAP Resume Example & Guide for 2024

Remember, your SAP resume is your first impression to potential employers. Make it count! Read on for our expert tips and create a perfect SAP resume that stands out among the rest.

Dominika Kowalska, CPRW

Certified Professional Resume Writer, Career Expert

• Skip to Content
• Skip to Sidebar
• Skip to Footer

Resume Genius

The World's Smartest Resume Builder

Monday to Friday, 8AM – 12AM (Midnight) and Saturdays and Sundays, 10AM – 6PM EDT (866) 215-9048

Resume Examples Help Desk Resume

3 Help Desk Resume Examples & Template

To secure a help desk role, you’ll need to demonstrate the ability to resolve hardware and software issues, as well as great interpersonal skills to courteously deal with users. Learn how to present your skills and experience with our help desk resume examples.

Looking for a different template style? Browse our complete resume template library .

Help Desk Resume Template (Text Format)

Entry-level help desk resume, experienced help desk technician resume, average help desk salaries in the us, how to write a help desk resume.

Don’t forget to include a well-written help desk cover letter with your application.

Copy & Paste Help Desk Resume Template

FIRST AND LAST NAME

Email: [email protected]

Phone: (123) 456-7891

Address: Street, City, State

LinkedIn: linkedin.com/in/yourprofile

Dedicated IT professional with [number] years of experience. Seeking to leverage my experience in [relevant abilities] to fill the Help Desk position. Hold a [degree/diploma/certification] in [Degree/Diploma/Certification Title]. Skilled at [2–3 relevant skills]. A [adjective #1] and [adjective #2] worker aiming to contribute to the success of [Company Name].

WORK EXPERIENCE

Current Job Title (e.g., Help Desk Manager) Company/Organization Name, City, State | Month 20XX–Present

• Include a bulleted list of your achievements as a help desk manager
• Start each bullet point with an action verb (like “develop” or “manage”) to grab attention
• Use the present tense for your current help desk role, unless describing a completed project or initiative
• Use hard numbers when possible to quantify your accomplishments as a help desk manager
• Mention how you’ve used some of the IT skills listed in your skills section to demonstrate your mastery of these abilities

Previous Job Title (e.g., Help Desk Technician) Company/Organization Name, City, State | Month 20XX–Month 20XX

• List relevant accomplishments from your previous role as a help desk technician
• Assuming you’re no longer working in this help desk role, use past tense verbs to describe your work
• Include 3–6 bullet points for each help desk role, both your current one and previous ones
• Skip the pronoun “I” and begin directly with a verb
• Although you’ll usually list work experience, feel free to include IT-relevant internships as well as any volunteer work and extracurricular activities if you lack formal work experience

Degree Name / Major University, City, State | Graduation Month, Year GPA: 3.X/4.0 (optional) Latin honors (if applicable)

SKILLS & CERTIFICATIONS

• List skills and certifications relevant to the help desk job you’re applying for
• Look at the job description for ideas of the skills the employer wants and that are common in the IT sector
• Emphasize help desk-specific hard skills and technical skills in this section
• Be as specific as possible by including names of tools, equipment, and software you’ve mastered that are used in the IT industry

OPTIONAL RESUME SECTIONS

• Add any other relevant information about your background here
• For example, a separate section could be used to highlight any of the following information: IT-relevant awards, publications, or coursework, as well as languages and volunteer experience

Looking for more resume examples ? Take a look at these help desk resumes for different experience levels:

If this will be your first help desk support job, make sure to emphasize your relevant IT knowledge, like in this example:

Example highlights

• Relevant education: Having relevant education to put on your resume shows that you have the basic IT knowledge required to work as an IT help desk technician. If you don’t have a computer science degree, you can include relevant coursework or online courses you’ve taken.
• Strong resume introduction: An attention-grabbing resume introduction that focuses on your previous experience and top skills will help your resume stand out from the rest of the pile.

Use this example for inspiration if you’ve accumulated a few years of experience as a help desk technician:

• Award: The applicant mentions being awarded “Employee of the Quarter” at their previous company, showing that their work has received recognition.
• Hard skills: The skills section is filled with technical skills to demonstrate the applicant’s familiarity with different operating systems, software, and other facets of computer knowledge that has allowed them to progress in their career as a help desk specialist.

The following table includes information from O*NET Resource Center by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. The data is presented based on the top states in the United States.

If you can maintain a courteous attitude while troubleshooting customers’ technical issues, you’re a great match for a help desk support job.

However, to land a job, you also need to be able to showcase these qualities on your resume. Follow these three tips to write a help desk resume that’s sure to get noticed:

1. Highlight your help desk skills

Employers will be looking for a balanced mix of computer skills and soft skills that will allow you to help customers resolve technical issues.

The best way to showcase them is by listing your technical abilities in the skills section of your resume. Then, demonstrate your full skill set, including your soft skills, by providing specific examples of when you’ve used them  in the experience section of your resume.

Here’s a list of key help desk hard skills to include:

• Help desk reporting systems
• Web support
• Software upgrades
• Troubleshooting
• Diagnosing software issues
• Portal server software
• Operating systems
• Program testing software
• Customer relationship management software
• Project management software

And here are a few soft skills to emphasize on your resume:

• Time management skills
• People skills
• Adaptability
• Attention to detail
• Problem-solving skills
• Customer service

2. Open with a compelling help desk resume summary

​​As long as there are customers with IT problems, there’ll always be a need for help desk support staff. But you can expect many others with an IT or computer science degree to be vying for the same position. So lead with a strong resume summary to ensure your job application gets shortlisted for an interview.

This section of your resume summarizes your qualifications, aligning your skills and experiences in 2–5 sentences to make employers interested in learning more about you.

Keep your summary clear and concise, including only relevant information and emphasizing your most outstanding accomplishments from similar roles.

Here are three examples of effective help desk resume summaries:

IT Help Desk Specialist with 6+ years of hands-on experience delivering technical support, managing IT operations, and supporting users with a variety of technical issues. Skilled in aligning end-user needs with long-term resolutions to complex IT challenges.

Proactive Help Desk Technician with a strong background in IT support and a focus on delivering high-quality customer service. Adept at managing help desk operations, providing timely solutions, and maintaining detailed documentation. Skilled in Windows and Mac OS environments, with a proven track record of enhancing system performance and user productivity.

Results-driven Help Desk Analyst with 6 years of experience in IT support and system analysis. Expertise in identifying and resolving complex technical issues, conducting system audits, and implementing process improvements. Known for excellent analytical skills and a proactive approach to problem-solving, consistently achieving high customer satisfaction ratings.

3. Quantify your resume bullet points

To back up the claims you make regarding your skills and successes as a help desk professional in your resume bullet points, quantify your resume using numbers and percentages. This isn’t as difficult as it sounds!

Some examples of what you can quantify include:

• Number of calls received per day
• Average ticket resolution time
• Number of customers or employees assisted
• Customer satisfaction rates
• Number of issues resolved

In practice, it will look something like this:

Quantified resume bullet points

• Provided technical support to 200+ employees , ensuring seamless IT operations and minimal downtime
• Handled an average of 50+ calls per day, maintaining a high level of efficiency and professionalism
• Increased customer satisfaction ratings by 12% through proactive issue resolution and follow-up
• Resolved 95% of support tickets within the first 24 hours, consistently meeting or exceeding service level agreements
• Conducted software installations and upgrades for 100+ devices , enhancing system performance and user productivity

Build your resume in minutes

Use an AI-powered resume builder and have your resume done in 10 minutes. Just select your template and our software will guide you through the process.

Make a resume in minutes

Pick your template, fill in a few details, and our builder will do the rest.

Click to rate this article

4.5 Average rating

Ida Pettersson

Related Articles

Resume Help

Conrad Benz, Hiring Manager

Emily Crowley

Corissa Peterson

Thanks for downloading our free template!

Would you leave us a review?

We hope we’ve helped you on your path to career success. If you have time, a quick review would really make our day (it'll only take 15 seconds). Thanks again, and good luck!