Protect your data
This site uses cookies and related technologies for site operation, and analytics as described in our Privacy Policy . You may choose to consent to our use of these technologies, reject non-essential technologies, or further manage your preferences.
- Resume and Cover Letter
- 7 Best Problem-Solving Skills...
![](http://writinghelp.online/777/templates/cheerup/res/banner1.gif)
7 Best Problem-Solving Skills for Your Resume + Examples
11 min read · Updated on April 17, 2024
![problem solving resume sample Ken Chase](https://s3.amazonaws.com/resume.cdn/articles/authors/154_897028_KenChase.jpg)
If you're a strong problem solver, your resume needs to prove it!
Imagine this scenario: a supplier delivers the wrong piece of equipment, your deadline is tomorrow, and your logistics person is out sick. What would you do if you were the one who had to respond?
All businesses encounter problems at one time or another. That's why companies need high-quality employees on hand who can solve problems like shifting deadlines, equipment failure, and changing client needs. Those problem-solving skills can mean the difference between success and failure.
That's why today's employers are actively seeking candidates who possess these critical problem-solving skills.
But what are problem-solving skills?
How do you identify which ones you might have or which ones a hiring manager might be looking for?
Most importantly, how can you present problem-solving on your resume to land that interview?
In this post, we'll help you learn to identify, define, and present problem-solving skills in your resume.
What are problem-solving skills?
Put simply, problem-solving skills help you overcome challenges and obstacles. They enable you to identify the core issue, propose solutions, choose the best option, and implement it.
When employers talk about problem-solving skills, they're usually referring to the ability to deal with challenging, complex, or unexpected situations. While they enable someone to assess and solve problems calmly, these skills can also be useful for relationship building and routine decision-making.
Why do companies need employees with problem-solving skills?
All companies experience challenges that can impact their operations and effectiveness. Those businesses will always need people to help them to find solutions to their problems. In fact, according to the National Association of Colleges and Employers' Job Outlook, 86% of employers look for problem-solving skills on student resumes.
Employers like to see good problem-solving skills because it also shows them you have a range of other talents, like logic, creativity, resilience, imagination, and lateral thinking.
Looking for problem-solving skills in a job description
Sometimes, a job description will plainly state the problem-solving skills that the job requires. More often, however, problem-solving is one of those skill sets that don't necessarily appear in the “requirements” section of a job post. Employers simply expect candidates to demonstrate an analytical mind. So, instead, they will describe those desired skills using other phrases.
In those instances, you can look for keywords to identify the skills the employer is seeking. When you find any relevant keywords in the job description, you'll be able to tell what skills you should highlight in the resume you send in.
How to include problem-solving skills on a resume
It should be easy to highlight these skills during an interview, where you can describe a specific problem and paint a picture of how you successfully solved it. But it's also easy to find ways to illustrate your problem-solving on your resume.
Problem-solving skills sound like they're self-explanatory, but they can be difficult to describe without good storytelling. Unlike conceptual skills like abstract thinking and ideation, problem-solving skills are all about developing and implementing an action plan. That's why the best strategy to demonstrate your problem-solving skills is to tell a story: find specific examples of challenging scenarios and explain the plan you implemented and the results you achieved.
Related post : How to Create an Effective STAR Method Resume (With Examples)
Many resumes will use terms like “critical thinker” or “problem-solver.” Instead, get specific by showing how you've used a skill in a way that has solved a problem at work.
Give examples of scenarios where those skills lead to a solution
Describe a specific process you employed
List major accomplishments enabled by your solution
Add specific training related to problem-solving skills
Use various keywords to avoid repeating “problem-solving”
Let's look at 4 places on a resume where you can describe your problem-solving skills.
Where to include problem-solving skills on your resume
The summary.
The summary is a great place to present a core skill that has benefitted you and your employers. If you've been responsible for finding out-of-the-box solutions to unexpected problems or been a team leader known for adjusting to personnel or process challenges, this is the place to introduce those talents.
Solutions-driven sales specialist with 10 years of experience managing sales teams, analyzing markets, expanding market reach, and solving logistics issues. Extensive experience with rolling out new products and reinventing campaigns. Transformed market by 40% despite a period of intense market fluctuation.
In the work experience section
The work experience section is the ideal place to list problem-solving skills that have contributed to proven solutions. When detailing past job roles, you can use details like percentages, dollar amounts, and specific scenarios to show how your ability to analyze issues, find options, and communicate action plans has solved problems.
Mention a time when you took the initiative to troubleshoot key areas
Explain your habit of collecting new data regularly
Give examples of instances when you assumed a leadership role in process optimization
Look at the following resume example. It shows how this candidate's ability to design solutions, optimize testing processes, and adjust the process to the client helped to optimize process efficiency and save the client money.
In addition, the candidate highlights his communication skills by showing that he can collaborate with clients to adapt processes to their needs.
Solar Engineer, Acme Corp, 2010 - 2020
Developed solution designs in collaboration with Software Architects that improved process efficiency by 150% and reduced costs by $300K
Supported testing on 3 large-scale projects to refine solutions and ensure they were fit for purpose and matched the customer's needs, resulting in $1M savings for the client
The skills section
If problem-solving skills are needed for a particular role, the hiring manager will be looking for them in the skills section. The key, however, is to only list skills that specifically relate to the job posting.
Remember, it's crucial to tailor each resume to a specific job advertisement, including the skills section. This is obviously easier if the job post explicitly lists desired skills. If it doesn't, look for keywords in the bullet points of the requirements part of the job description to find specific problem-solving skills to include in your resume.
Is it a management position looking for a “proven leader?” Communication skills are a must-have talent.
Is it a logistics position that requires experience with scaling? Then, troubleshooting and negotiation skills will be paramount.
There are both soft skills and hard skills that can be defined as problem-solving skills. “Test development” can be trained, but “troubleshooting” improves with experience. When considering which skills you possess, look at both categories.
Data analysis / Process analysis / Project design / Solution design / Test development / Benchmark development / Troubleshooting / Collaboration
A notable achievements section
A notable achievements section isn't always necessary, but some resumes can benefit from including one. If, for example, you're using a functional resume format for a career change resume or you're a senior executive looking to emphasize career highlights, an accomplishments section can really highlight those skills in action.
If you're using this section to focus on your problem-solving skills, describe accomplishments with demonstrable results.
ACCOMPLISHMENTS AND ACHIEVEMENTS
- Re-designed and upgraded front-end on 20+ sites with jQuery, AJAX, and Handlebars.js
- Oversaw process improvements, which reduced expenses by $225,000 per quarter
- Restructured the supply chain team following vendor flow issues
Related post : Seven Key Resume Sections and How to Organize Them
7 Important problem-solving skills for your resume
Problem-solving skills can range from detail-oriented diagnostics to team leadership. Here's a list of skills involved in various stages of the problem-solving process. When crafting your resume, look to these examples to see what problem-solving skills you might have.
1. Research
Research skills are an essential component of the problem-solving skill set, enabling you to identify and understand the root cause of an issue. Research involves gathering data and information, consulting with more experienced colleagues, acquiring knowledge online or from external sources, and collating newfound data for dissemination. This skill is about the ability to find and use the right resources, extract the data you need, and brainstorm with the right group of people. This means:
Studying specific cases without generalizing
Aiming at variables that make the desired differences
Reporting findings in understandable terms
2. Analysis
The first step in finding a solution is an effective analysis of the problem. To solve a problem, you must be able to analyze it from every angle. Your analytical skills will also help you identify and propose solutions that can resolve the problem.
Analytical skills allow you to assess data and processes to find solutions to a company's challenges. These include:
Forecasting
Data analysis
Interpretation of data and metrics
Deductive reasoning
Inductive reasoning
Diagnostics
3. Critical-thinking
Critical thinking is the ability to process details with a particular flow and draw connections between concepts and facts. In other words, it's “thinking about thinking” – or finding and fixing flaws in the way we think.
The ability to think critically is the foundation of problem solving. Unless you can see the big picture, you won't be able to identify the pros and cons of different action plans.
Critical thinking includes:
Interpretation
Open-mindedness
4. Decision making
Decision-making is the ability to choose solutions to problems. Simply stated, it's taking the relevant collected data, considering multiple viewpoints, and making an informed choice.
Once the choices are narrowed down, you'll need to pull the trigger – knowing you'll be held accountable for the decision. At times, you may need to make these decisions quickly, even if the wrong decision might make the problem worse. The ability to make proper use of your research and analysis to select the best action plan is a valuable skill. Components of this skill include:
Emotional Intelligence
Organization
5. Creativity
Sometimes, the best solution is only found by thinking outside the box. That demands creativity.
Creativity is the ability to approach a task or a challenge in a different way. In other words, it's possessing the imagination to generate new ideas and find interesting approaches and unique perspectives. Creativity is often described as
Divergent thinking
Inspirational thinking
Outside-the-box thinking
Experimental thinking
6. Communication
Strong communication skills are vital during all phases of problem solving:
While identifying and analyzing the problem, you'll need to know how to communicate the core issues to others.
When researching the background of the issue, you'll need to know what communication channels are appropriate when seeking guidance.
When brainstorming possible solutions, you will need to know how to guide a team through positive and effective discussions.
Then, once you find a solution, communicating the action plan with clarity and precision is key to avoiding confusion and achieving proper implementation.
No problem would ever be solved without good communication skills at work.
Communication skills, however, include a much broader array of abilities beyond just speaking clearly. They also encompass listening in ways that make your colleagues feel heard, body language that puts your audience at ease, and vocal pitch adjustments to make your point land better. Here are a few common communication skills:
Active listening
Giving constructive feedback
Presentation / visual communication
Nonverbal communication
Written communication
Oral communication
Voice modulation
Rapport building
7. Collaboration
In the business world, most problems are solved by teams of dedicated personnel, working in collaboration with one another. When highlighting this skill, you need to show how you've worked effectively as part of a team to generate and implement solutions.
Collaboration, by definition, means working with one or more individuals to complete a task. In the workplace, collaboration can be brainstorming ideas, delegating tasks to individual strengths, layering pieces of a process, or bringing together the team to understand the bigger picture.
When people work together, they're more effective at problem solving than when attempting to go it alone. Successful collaboration with your coworkers also increases their motivation and engagement at work, making them feel like they're an important part of the team.
Collaboration includes:
Long-term thinking
Adaptability
Positive debate
Emotional intelligence
The bottom line
In an increasingly complex business environment, the ability to solve problems is more important than ever before. As a result, including these high-value problem-solving skills on your resume can help to ensure that employers recognize your full value proposition as a prospective new hire. That, in turn, can help to separate you from your competition and increase your odds of landing an interview and job offer.
If you want to make sure that the problem-solving skills in your resume are making the right impression on employers, take a few moments to get your free resume review from our team of experts today!
Related reading:
9 Soft Skills Employers Are Looking for in 2022
11 Steps to Writing the Perfect Resume
Standout Skills for a Resume: How to Make your Resume Great
Related Articles:
Guide to Writing a Great Resume with No Work Experience
Higher Order Thinking Explained
How to Describe Organizational Skills When Applying for a Job
See how your resume stacks up.
Career Advice Newsletter
Our experts gather the best career & resume tips weekly. Delivered weekly, always free.
Thanks! Career advice is on its way.
Share this article:
Let's stay in touch.
Subscribe today to get job tips and career advice that will come in handy.
Your information is secure. Please read our privacy policy for more information.
How to List Problem-Solving Skills on a Resume [List Included]
![problem solving resume sample Background Image](https://cdn-blog.novoresume.com/articles/problem-solving-skills/bg.webp)
Problem-solving skills are more in-demand than ever.
Employers love candidates with problem-solving skills because, in 99% of cases, they guarantee you're also logical, creative, clear-headed, and a great decision-maker.
But claiming you have organizational skills on your resume is not enough.
To impress recruiters, you've got to prove that you possess them.
This includes understanding which problem-solving skills you possess and adding them to your resume (the right way), among other things.
This is where this article comes in! We put together everything you need to know about problem-solving skills, including:
- 8 Essential Problem-Solving Skills for Your Resume
How to Add Problem-Solving Skills to Your Resume
- Why Are Problem-Solving Skills Important
- 6 Problem-Solving Steps
Let's dive right in!
8 Problem-Solving Skills for Your Resume
Research shows that problem-solving skills consist of several facets :
- Identifying and analyzing a problem
- Taking effective actions
- Understanding the effect of the decisions
- Coming up with creative and novel solutions
- Transferring knowledge from one situation to another
- Thinking abstractly about problems
As such, there is no single problem-solving skill. Problem-solving includes a set of skills, all of which are equally important in helping your personal and professional life.
Below, we’ll cover the eight most important problem-solving skills that you can also list on your resume to impress recruiters:
#1. Research skills
To properly identify and understand a problem, you need excellent research skills.
Research skills involve being able to gather information from the right sources, reviewing that information in detail to extract the data you need, analyzing the data according to the context, and being able to apply the data to your situation.
#2. Analytical skills
Analytical skills are required throughout the entire process of solving a problem.
In a nutshell, analytical skills refer to being able to analyze a situation in depth and from different perspectives . Specifically, you need analytical skills to achieve all of the following while solving a problem:
- Detect patterns
- Interpret data
- Analyze new information
- Reach conclusions based on several factors
#3. Creativity
Being creative means being able to think outside of the box and look at situations and problems inventively.
For most people, creativity is mainly associated with creative industries such as arts and crafts, architecture, design, etc.
In reality, however, creativity is an essential success factor for every job and the data is here to support that. According to this Adobe study , problem-solving (51%) and creativity (47%) have gained the most value in driving salary increases in the last five years.
When it comes to the process of solving a problem, creativity can help you consider more perspectives, think abstractly about problems, and come up with novel solutions that others haven’t thought of before.
#4. Critical thinking skills
Being able to think critically means that you’re good at rationalizing, understanding the connections between ideas or situations, and logically analyzing any given situation.
As such, strong critical thinking skills can help you see beyond what’s at face value, make more informed decisions, and anticipate the outcomes of said decisions.
People who have critical thinking skills share traits such as open-mindedness , cognitive flexibility , skepticism , clarity , and precision .
#5. Decision-making skills
Before coming up with a single action plan to solve a problem, you’ll need to first brainstorm several possible solutions.
After that, you need good decision-making skills to choose the best possible solution. Without decision-making skills, you risk prolonging finding a proper solution or aggravating a problem even more.
#6. Communication skills
With strong communication skills , you’re able to successfully explain the problem to others and propose your solutions. In turn, you can be sure that everyone’s on the same page and that you’re carrying out the action plan accordingly.
Some communication skills required for problem-solving include:
- Active listening
- Written and verbal communication
- Giving and receiving feedback
#7. Collaboration
Problem-solving is rarely a process you carry out alone. More often than not, you need to consult relevant stakeholders, give and receive feedback, and work with a team towards a common goal (i.e. solving the problem).
Well, collaboration entails exactly that - working well with others, cooperatively addressing problems, and putting a group’s goal ahead of personal goals.
Some important collaboration skills that help with problem-solving include:
- Conflict resolution
- Emotional intelligence
#8. Attention to Detail
Have you ever heard of the expression “the devil’s in the details?”
It means that something may seem simple on the surface, but in fact, the details make it complicated and are likely to cause problems.
Well, if you’re someone who shows great attention to detail, you’re not likely to let details keep you from solving a problem effectively.
Not to mention, being able to spot and understand even the smallest details that make up a problem means you’ll be able to grasp the issue in its entire complexity and come up with even more inventive and workable solutions.
Now that we covered the most important problem-solving skills, we’ll show you how to add them to your resume so that you can stand out from other candidates.
Let us walk you through the process, step-by-step:
#1. Mention Your Problem-Solving Skills on Your Resume Summary
The resume summary is a three or four-sentence paragraph positioned at the top of your resume that includes:
- Your profession and years of experience
- Your top skills (i.e. hard skills or soft skills)
- One or two noteworthy achievements
![problem solving resume sample problem-solving-skills-resume-summary](https://cdn-blog.novoresume.com/articles/problem-solving-skills/problem-solving-skills-resume-summary.png)
The goal of the resume summary is to catch the hiring manager’s attention, show them you’re a relevant candidate and get them to go through the rest of your resume in detail.
As such, it’s your first chance to highlight your problem-solving skills effectively. You can either do that by mentioning them among your top skills or by mentioning an achievement that proves you possess a given skill.
In the best-case scenario, you can even do both.
Here is an example of how you can include problem-solving skills in your resume summary:
- Behavioral psychologist with 7+ years of experience in the field. Great research, analytical, and communication skills. Over the last eight years, I’ve worked closely with more than 100 patients with different behavioral disorders, helping them improve their personal and professional lives through different treatment methods.
#2. Add the RIGHT Problem-Solving Skills Under Your Soft Skills
Secondly, you should list your problem-solving skills under your resume’s soft skills section .
The listing part is pretty easy - simply create a section titled Skills and write down your problem-solving skills.
There is, however, one caveat:
You don’t want to overkill your skills section by listing every problem-solving skill we covered in this article.
Not only will the hiring manager have trouble believing you possess each and every skill, but there’s also a high chance you don’t even need all those skills to begin with.
To make your skills section as relevant as possile, do the following:
- Check the job description. The job description can show you exactly what skills you need for the job. If you’re applying for, say, a software engineering position, you’ll probably be required to have the following problem-solving skills: analytical skills, creativity, attention to detail, and cognitive flexibility.
- Identify the skills you possess. Think about which skills you can back up with actual experience from your previous jobs. Only list problem-solving skills that you actually possess and that you can prove you possess on your resume.
- Add those skills under your soft skills. Then, add the problem-solving skills that you have and that are required in the job under your resume’s “Soft Skills” section.
#3. Prove Your Problem-Solving Skills In Your Work Experience Section
Finally, you should use the work experience section to prove that you’ve got the problem-solving skills you’ve mentioned throughout your resume.
Anyone can just claim that they’ve got problem-solving skills on their resume - not everyone can back them up with experience.
Here’s what you can do to convey that you possess problem-solving skills and also make your work experience section as impactful as possible:
- Tailor your work experience to the job. Only add past jobs that are relevant to the position you are applying for now. If you’re applying for, say, a software engineering position, the hiring manager will be interested in your previous jobs in the field, but probably not too interested in the time you worked as a server at a restaurant.
- Focus on your achievements instead of your responsibilities. More often than not, hiring managers know exactly what your responsibilities consisted of in previous jobs. What they want to know is how you made a positive impact with your achievements.
- Make your achievements quantifiable. Speaking of achievements, you want to make them as quantifiable as possible. After all “treated ten patients in the course of a year using positive reinforcement” sounds much better than “treated ten patients.”
- Use the Laszlo Bock formula . If you’re having trouble phrasing your achievements, the following formula will probably be of help: “Accomplished X as measured by Y doing X.”
- Leverage action verbs and keywords. There are hundreds of words and verbs you can use instead of “did,” “accomplished,” etc. The more descriptive you are of your achievements, the more impressive they can sound.
And here’s an example of a project manager describing their problem-solving skills in their work experience section:
- Fixed company communication issues by implementing a new project management solution.
- Improved team productivity by implementing time-tracking software and doing daily stand-up calls.
- Managed to meet all client deliverable deadlines in 2022.
Why Are Problem-Solving Skills Important?
Are you wondering what exactly is it that makes problem-solving skills so important?
After all, there are hundreds of soft skills out there that you can master, improve, or learn how to add to your resume. So it’s normal to wonder “why should I focus on problem-solving?”
Here is why problem-solving skills matter:
- They can improve your employability. Problem-solving skills are among the most important skills to employers across a range of occupations. In short, employers are always looking for proactive thinkers who can address professional challenges.
- They can help you grow in your career more easily. You’ll be more likely to get promoted if you can come up with creative solutions to the different problems that you’ll face throughout your career.
- They can become an essential part of your personal brand . Your current employer, coworkers, and future employers alike will see you as someone creative, reliable, and helpful.
- They are related to a range of other valuable skills. When you prove you’re a problem solver, you’re effectively saying you’re attentive to detail, logical, creative, analytical, curious, and other things employers are looking for in their employees.
10 Jobs That Require Problem-Solving Skills
As we’ve already mentioned, problem-solving skills come in handy for practically every job.
Whether you’re a teacher who needs to solve a dispute between peers in your class or a customer representative who needs to help a client, knowing how to go about solving issues is definitely an asset.
That said, some jobs are all about solving problems. In such cases, problem-solving skills are not just a nice addition to have on your resume - they’re crucial to getting hired.
Here are the top 10 jobs requiring problem-solving skills in 2024:
- Software engineer
- Air-traffic controller
- Police officer
- Social worker
- Psychologist
- UX designer
35 Action Verbs You Can Use to Highlight Your Problem-Solving Skills
The language you use to describe your problem-solving skills matters.
Sure, you can use “ solved” to describe how you dealt with a problem throughout your entire resume and risk coming off as repetitive and unimaginative.
Or , you can use any of the following action verbs and keywords and make your problem-solving skills pop out in the eyes of recruiters:
- Calculate
- Critically think
- Draw conclusions
- Experiment
- Listen/Listen actively
The Problem-Solving Process in 6 Steps
Problem-solving is a methodical process. It consists of certain steps that you always need to take if you want to find a good solution.
The more you understand and practice this process, the better you can get at solving problems.
Below, we cover the six main steps of problem-solving in detail:
#1. Identify the problem
The first step to solving a problem is identifying exactly what’s causing it.
After all, if you’re not focusing on the real underlying issue, you might come up with solutions that don’t fit the problem itself.
Say, for example, that you’re a teacher that’s facing poor class performance. Identifying whether the problem comes from the students’ not studying enough or from your own teaching methods can make a big difference in the solutions you come up with.
It typically happens that the faster you find the root cause of the problem, the easier it is to find a proper solution.
#2. Understand the problem
Once you identify the problem, you’ve got to understand it completely. Here are some questions you can ask to make sure you properly understand a problem:
- What is the scale of the problem?
- What are its short and long-term effects?
- Have you faced something like this before?
- Can the problem be solved by dividing it into smaller parts?
The better you understand the problem in its complexity, the more likely you are to come up with effective solutions.
#3. Research the systems that make up the problem
In many cases, solving a problem will be a complex undertaking. See, complex problems are often the result of several different underlying systems that you need to understand to find a dynamic solution.
Let’s take the teacher example from above.
If a certain student is not doing too well and keeps getting poor grades, you might be tempted to go the easy route and simply chastise them and tell them to study more.
This, in a lot of cases, might simply not work because you’re not addressing the root cause of the problem.
The student might, for example, be burned out , unmotivated by the curriculum, or simply struggling with specific topics.
A problem-solving solution that’s more likely to work would be to talk to the student (or their parents), try to understand the reason for their poor grades, and address the root cause behind the problem itself.
#4. Visualize the problem
This may not apply to all situations, but it can definitely come in handy for most.
Drawing a diagram to visualize the situation or your solution to the problem can help you grasp its complexity better - especially if the problem is multi-faceted. Anything from PowerPoint to a piece of white paper can be a good tool to visualize your problem, highlight the problem area, and tackle it more effectively.
#5. Brainstorm solutions
After you’ve done all the above, it’s time to start thinking about solutions.
This is another step of the problem-solving process that’s based on collaboration and effective communication. In the brainstorming phase, you should sit with team members or relevant stakeholders and come up with as many creative ideas and solutions as possible.
This is not where you come up with your most refined, well-thought-out ideas. Instead, it’s where you discuss freely and combine diverse knowledge and analysis of the problem to come up with diverse solutions.
Brainstorming is an essential part of problem-solving that can help you break out of boring or predictable ideas and thinking patterns.
#6. Choose the best answer(s)
This is where decision-making skills come in. With a list of different potential solutions, you can narrow down your options to finally choose the best one.
To reach a solution more easily, take the following into consideration:
- Your company’s/organization’s objectives
- The budget and the timeframe at your disposal
- The success outcomes
- Potential risks linked to the solution
Finally, discuss your solutions with relevant stakeholders and team members to gather all the possible feedback that can help you make the best possible decision.
And remember - once you’ve chosen the best possible solution to a problem, your work is far from over. Being a problem solver also includes the following:
- Develop and implement an action plan
- Monitor the progress of your plan
- Make necessary adjustments during the process
- Evaluate the outcomes of your solution
Problem-Solving Skills Resume Example
![problem solving resume sample Problem-Solving-Skills-Resume-Example](https://cdn-blog.novoresume.com/articles/problem-solving-skills/Problem-Solving-Skills-Resume-Example.webp)
Want a resume that makes your problem-solving skills pop like the above example?
Use one of our tried-and-tested resume templates .
They’re free, modern, and created in collaboration with some of the best HR professionals from around the globe!
Key Takeaways
And that's a wrap on problem-solving skills. By now, you should know everything there is to know on the topic.
Before you go, here are the main points we covered in this article:
- Problem-solving skills are a set of soft skills that help you solve problems effectively. They involve critical thinking, analytical skills, creativity, communication skills, and attention to detail.
- Problem-solving skills can improve your employability, work performance, and personal brand.
- Add your problem-solving skills to your resume summary, under the soft skills section, and in your work history section.
- When you’re creating your work history section, make sure to tailor it to the job, focus on your achievements and make them quantifiable, and use action verbs and keywords from the job description.
- To get better at solving problems, follow these steps: identify and understand the problem, research the systems that make up the problem, visualize the problem, brainstorm, and choose the best possible solution.
- Once that’s done, create an action plan and make sure to monitor its progress as you’re implementing it.
![problem solving resume sample cookies image](https://d.novoresume.com/nvlib/images/cookies/cookies.png)
To provide a safer experience, the best content and great communication, we use cookies. Learn how we use them for non-authenticated users.
![problem solving resume sample problem solving resume sample](https://resumeworded.com/blog/content/images/2021/09/horizontal-logo-without-border--1-.png)
Press Enter to search
No Problem: How To List Problem Solving Skills on a Resume
Problem solving is an in-demand skill recruiters want to see on your resume. Learn how to highlight this soft skill with our detailed guide.
2 years ago • 4 min read
Problem solving is a key skill in life — and in most workplaces. Like any other soft skill, it belongs on your resume. The only question is, how do you prove it?
Keep scrolling as we explain how to put problem solving on your resume in a way that actually lands. We'll also explain where soft skills like problem solving belong and give examples you can follow. But first, let's take a look at exactly what hiring managers mean when they say "problem solving."
Problem solving skills employers are looking for
If a job ad says that a company is looking for applicants with "strong problem solving skills," what does that actually mean?
Hiring managers want people with skills like:
- Critical thinking
- Brainstorming
- Troubleshooting
- Negotiation
- Conflict resolution
- Organization
- Communication
- Attention to detail
- Experimenting
- Observation
That's a lot! So, how do you fit all that on your resume? Here are some tips to get you started.
How to show problem solving skills on a resume
To effectively showcase problem solving skills on your resume, follow these steps:
- Look at the job ad. What kinds of problem solving skills are specifically mentioned? What key responsibilities are likely to involve problem solving?
- Make a list of these skills or responsibilities — this is what you’ll want to address in your resume.
- Think of a time when you’ve demonstrated each problem solving skill or been in a similar situation.
- Format that incident as an accomplishment by starting with a strong action verb.
- Be specific about what you did and what the end result was.
- Check in with a free resume scanner to see how your accomplishments score and what you can improve.
Now let's take a look at where problem solving skills belong on your resume.
Where to include problem solving skills on a resume
The first thing to know is this: Problem solving is a soft skill, which means you should never list it directly in your skills section. Instead, you should:
- Include past examples of problem solving in your work experience bullet points
- List related hard skills in your skills section
- Mention key skills and accomplishments in your resume summary and cover letter
- Use synonyms to avoid repeating "problem solving" over and over
Emphasize real accomplishments
The best place for any soft skill — including problem solving — is in your Work Experience section. Make your bullet points stand out by outlining what the problem was, what action you took, and what the end result was.
Remember: The key is to be specific. For example, instead of:
Solved problems causing long delivery times.
Streamlined the implementation process and reduced the average product delivery time from 10 days to 4 days by redefining responsibilities and improving accountability of employees.
This specifies what the initial problem was, what action you took, and the end result. Use the formula [Action Verb] + [Accomplishment] + [Metric] to keep you on the right track.
List related hard skills
Problem solving is a soft skill, which means you can’t include it outright in your skills section . But what you can do is list hard skills that go hand in hand with problem solving.
For example:
- Data analysis
- Quality assurance
- Engineering
- Programming languages
- Loss prevention
- Accessibility
If you’re unsure what problem solving skills to include in your skills section, use the tool below to search for the job you’re applying to and it’ll give you a list of hard skills relevant to the job.
Include targeted highlights
If you’re applying for a role where you know that problem solving is an essential skill — like most management, data-driven, or customer-facing positions — you can emphasize your ability to solve problems in your resume summary or cover letter .
Do some research to identify the key issues facing the company, like streamlining inefficient business practices or expanding a small customer base, and highlight 2-3 skills or accomplishments related to those areas.
Here's an example:
Find out if your resume shows enough problem solving skills
An important thing to remember when listing problem solving skills on your resume is, just like other soft skills, you need to show how you’ve used problem solving skills in the past. An easy way to check if you’ve shown hiring managers your problem solving skills, is to upload your resume to the tool below — it’ll tell you if your resume has shown problem solving skills the right way, as well as other soft skills like leadership and communication skills.
Synonyms for problem solving on a resume
Trying to avoid repetition? If you’re searching for another word for problem solving to use on a resume, these action verbs have you covered:
- Transformed
- Revitalized
- Streamlined
For even more suggestions, check out our list of resume action verbs for 2024 .
Resume examples of problem solving skills
Looking for more ways to say that you’re a problem solver on a resume? Try these sample bullet points.
Proposed a plan to reduce shrink, which increased work efficiency and customer services by over 75%.
The first step in solving a problem is identifying it. Companies want to hire people who are proactive, not reactive, which means it's worth including an example of a time you first identified a problem and then took steps to solve it.
Developed a contingency plan during tough economic conditions to save $540K per year.
What's better than solving a problem? Preventing it from becoming a problem in the first place!
Reduced double-booking and error rates by 45%, resulting in a $10,800 increase in yearly sales by developing a scheduling system to coordinate advertising space availability with Sales, Designers, and the Editorial team.
The more specific you can get with your bullet points, the better. Remember, the main point of your resume isn't just to show a recruiter what you've done for other companies — it's to help them imagine what you might do for their company.
Executed self-insured health plan including wellness benefits which saved the business in excess of $70K or 20% and influenced over 200 staff members to become healthier.
What hiring managers want to see is results. Any time you can identify a specific positive outcome in your bullet points, you take one step closer to getting hired.
Responded to and managed 50+ inbound requests from members daily.
Struggling to quantify your achievements? It's okay if you don't have access to specific metrics — you can still include numbers for things like how many projects you worked on or how quickly you completed tasks.
Spread the word
Highlight an executive mba with these resume tips, expert tips: how to showcase your areas of expertise on a resume, keep reading, how to show bilingualism on your resume (with examples), oops what to do if there’s a mistake on your resume, getting the basics right: resume line spacing, subscribe to our newsletter.
Stay updated with Resume Worded by signing up for our newsletter.
🎉 Awesome! Now check your inbox and click the link to confirm your subscription.
Please enter a valid email address
Oops! There was an error sending the email, please try later
![problem solving resume sample problem solving resume sample](https://resumeworded.com/assets/images/updated-trustpilot-bigger-review.png)
Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.
![problem solving resume sample problem solving resume sample](https://resumeworded.com/assets/images/resume-guides/authors-14.jpeg)
Explore your training options in 10 minutes Get Started
- Graduate Stories
- Partner Spotlights
- Bootcamp Prep
- Bootcamp Admissions
- University Bootcamps
- Coding Tools
- Software Engineering
- Web Development
- Data Science
- Tech Guides
- Tech Resources
- Career Advice
- Online Learning
- Internships
- Apprenticeships
- Tech Salaries
- Associate Degree
- Bachelor's Degree
- Master's Degree
- University Admissions
- Best Schools
- Certifications
- Bootcamp Financing
- Higher Ed Financing
- Scholarships
- Financial Aid
- Best Coding Bootcamps
- Best Online Bootcamps
- Best Web Design Bootcamps
- Best Data Science Bootcamps
- Best Technology Sales Bootcamps
- Best Data Analytics Bootcamps
- Best Cybersecurity Bootcamps
- Best Digital Marketing Bootcamps
- Los Angeles
- San Francisco
- Browse All Locations
- Digital Marketing
- Machine Learning
- See All Subjects
- Bootcamps 101
- Full-Stack Development
- Career Changes
- View all Career Discussions
- Mobile App Development
- Cybersecurity
- Product Management
- UX/UI Design
- What is a Coding Bootcamp?
- Are Coding Bootcamps Worth It?
- How to Choose a Coding Bootcamp
- Best Online Coding Bootcamps and Courses
- Best Free Bootcamps and Coding Training
- Coding Bootcamp vs. Community College
- Coding Bootcamp vs. Self-Learning
- Bootcamps vs. Certifications: Compared
- What Is a Coding Bootcamp Job Guarantee?
- How to Pay for Coding Bootcamp
- Ultimate Guide to Coding Bootcamp Loans
- Best Coding Bootcamp Scholarships and Grants
- Education Stipends for Coding Bootcamps
- Get Your Coding Bootcamp Sponsored by Your Employer
- GI Bill and Coding Bootcamps
- Tech Intevriews
- Our Enterprise Solution
- Connect With Us
- Publication
- Reskill America
- Partner With Us
![problem solving resume sample Career Karma](https://careerkarma.com/blog/wp-content/uploads/2023/07/logo-circle.png)
- Resource Center
- Bachelor’s Degree
- Master’s Degree
What Are Problem-Solving Skills, and How Do I Put Them on My Resume?
No matter what career you pursue, a problem-solving resume will always be valued by an employer. Companies want to hire people who can think creatively, break down problems into smaller parts, and come up with an effective solution to these problems.
As a result, knowing how to list problem-solving skills on your resume can be beneficial in your career search. It will help set you apart from all the other candidates out there and show off some of your soft skills to an employer. Other than problem-solving, these key skills include critical thinking, communication skills, decision-making skills, and interpersonal skills.
Find your bootcamp match
In this guide, we examine what problem-solving skills are, why they are valued by employers, and how you can list them on your resume. It is important to note that, while strong problem-solving skills will help you find employment in any field, you may also require certain technical skills. For example, if you want to work in the tech industry, free coding bootcamps are an ideal way to quickly learn both problem-solving abilities and technical skills.
What Are Problem-Solving Skills?
Problem-solving skills are the traits that allow you to identify problems and solve them efficiently and effectively. Problem-solving skills fall under the category of soft skills along with communication skills, critical thinking, interpersonal skills, and adaptability, to name a few.
Every day we encounter problems, whether at work or at home. For example, we may have to figure out how to travel to work if our regular commute is closed. Or we may have to identify ways to free up time on our schedule so that we can meet a deadline that we thought was tomorrow. Problem-solving abilities will help you find viable solutions for these challenges.
To be a good problem solver, you need to have a wide range of skills and a strong work ethic. You need to be good at analyzing problems. You also need to be capable of coming up with creative solutions and doing so with business constraints like capital and the limits of team members. Here is a list of a few problem-solving skills that are highly valued by employers:
- Communication
- Decision-making
Why Do Employers Value Problem-Solving Skills?
Businesses encounter problems every day. A sales department may be struggling to reach its goals, and wonder how it can catch up. An office supplies delivery may have been missed, which leaves some workers without paper supplies.
As a result, employers value job seekers who can solve problems. Employers want to hire people who can come up with solutions to the types of problems that are likely to come up in their job. You should be able to understand the nature of a problem, how it affects a business, and work either independently or as part of a team to come up with a solution.
What Are Some Examples of Problem-Solving Skills?
![problem solving resume sample A man in front of a laptop using his problem solving skills](https://careerkarma.com/blog/wp-content/uploads/2022/07/pexels-andrea-piacquadio-842554.jpg)
While you could list “able to solve problems” or “problem solver” on your resume, this is not a very accurate description of all the skills that make up the problem-solving process. Any worker that a business will hire should be capable of solving problems—that doesn’t set you apart from the crowd.
A problem-solving resume should be specific when it comes to listing these skills. Furthermore, you should include a wide variety of problem-solving skills examples. Here are some problem-solving examples that you can list on your resume:
#1: Analysis
The first step in solving any problem is to identify the exact issue that you are dealing with. This is crucial because if you don’t correctly identify a problem, it is very difficult to come up with an effective solution.
Once you have identified the problem you want to solve, you need to analyze it. This will involve using your analytical skills to understand why the problem has arisen and to determine what courses of action you can take to solve the problem. Analysis is an excellent example of problem-solving skills.
#2: Evaluation
When you are coming up with solutions to a problem, you may identify a few potential courses of action. This is because most problems don’t have an obvious solution—there are many ways you can address them.
To be a good problem solver, you need to be capable of evaluating the strengths and weaknesses of pursuing a particular solution to a problem. For instance, you may need to evaluate whether a solution can be implemented quickly enough to be effective, or whether the business can afford to implement the solution you are considering.
In addition, you should also be able to evaluate the impact of your decisions after they have been made. Have your decisions led to the success that you expected? If a decision did not turn out in the way that you expected, why was that the case?
#3: Communication
Many of the problems that you’ll face in your job will require input from other team members. Suppose you are working on a team project and have a problem to solve. You would need to communicate that problem to all members of your team and work with them to come up with a solution.
If you are not able to communicate clearly, different members of the team may walk away with a different understanding of the problem. This could lead to confusion down the line, and make it more difficult to implement a solution.
#4: Decision-Making
Planning out how you are going to solve a problem can only take you so far. At some point, you’ll need to decide on how you are going to solve the problem. You should be able to use your evaluation skills to decide which solution to a problem is best.
You should also be capable of working with others and using their experience to better understand all the solutions you could use to address a particular problem. Then, once you have found a good solution, you should be able to implement it.
#5: Creativity
Some problems that you encounter will require creative solutions. This is because many problems have limitations within which your solutions must fall. For instance, you may be asked to come up with a solution within a budget, or you may be told that the business can only afford to delegate one team member to solve a problem.
Good problem solvers are capable of thinking outside of the box to arrive at the best solution for a problem. This will involve working with others to understand what has been tried before, and exploring new and novel approaches to problems. This methodical approach to problem-solving is ideal if you are a critical thinker.
How to List Problem-Solving Skills on Your Resume
![problem solving resume sample A person doing math holding a calculator and a pen](https://careerkarma.com/blog/wp-content/uploads/2022/07/pexels-kindel-media-7054419-1.jpg)
You must know how to list problem-solving skills on your resume. These skills are a valuable addition to any resume. By knowing how to demonstrate problem-solving skills on your resume, you can better articulate the potential value you can add to a team and ace your job interview.
But, before you add problem-solving skills to your resume, you should ask if it is relevant to the position for which you are applying by checking the job description. Jobs such as programmers, accountants, and customer service representatives, for instance, all involve a high degree of problem-solving in their day-to-day duties.
There are two places you can list your problem-solving skills on your resume. First, you can list them in your skills section. This is where you list all your skills, whether they are technical skills or soft skills, in an orderly fashion. For instance, if you are applying for a job as a full stack web developer, you could use the following list of skills on your resume:
Full stack web developer skills: Creative thinking, problem-solving, proficient in HTML , CSS, JavaScript, and Ruby on Rails, good at working on teams.
Alternatively, you could list your problem-solving skills in the “experience” section of your resume, where you list your previous roles. While you may not explicitly mention “problem-solving” in this section, you can use some of the keywords we discussed earlier to highlight your experience using this skill.
The following is a good example of how to highlight problem-solving skills on your resume by using the “experience” section of your resume:
![problem solving resume sample Venus profile photo](https://careerkarma.com/blog/wp-content/uploads/2024/02/venus.jpg)
"Career Karma entered my life when I needed it most and quickly helped me match with a bootcamp. Two months after graduating, I found my dream job that aligned with my values and goals in life!"
Venus, Software Engineer at Rockbot
J&J Fast Food
District Manager
2014 – 2019
- Averaged 30% annual revenue growth in home district.
- Used analysis skills to plan out a sales campaign that helped attract younger customers to our stores.
- Led the design and introduction of a new monthly inventory model for seven stores.
In this example, the candidate has mentioned that they have experience using “analysis” skills. Furthermore, their leading an initiative implies that they have experience implementing solutions to a problem.
Problem-Solving Skills: Resume Examples
Continue reading as we examine some more problem-solving skills examples for your resume. This first problem-solving resume example is for a video editing job. While a job like this requires advanced technical skills, problem-solving skills are just as important. You can use the “skills” section of your resume to showcase both technical and soft skills.
- Advanced knowledge of Final Cut Pro and Adobe Premiere . Can use advanced editing features and tools for quick decision-making. These programs allow for creative problem-solving.
- Working with clients . Experience and knowledge of video editing terms and practices to communicate clearly with clients in an easy-to-understand manner.
- Ability to work under pressure . Video editing is a high-pressure job with tight deadlines. Completing past projects has led to a strong ability to work under pressure.
- Collaboration . Video editing requires collaborating with a variety of industries and employees. Teamwork is key to quickly solving problems and meeting deadlines.
This second problem-solving resume example is for a sales assistant position at a video game store. Sales assistants spend their time interacting with customers, and therefore, must have strong communication skills. The “experience” section of your resume is an ideal place to showcase previous experience you have working with customers.
2015–2017
- Dealt with customers daily.
- Answered customer queries on the telephone.
- Listened to and responded to customer complaints.
- Helped customers choose the right products for them.
- Worked as part of a team.
- Recommended products to order based on customer feedback.
- Demonstrated quick and on-the-spot decision-making.
- Key responsibilities such as cashing out at the end of the day and handling customer orders.
Problem-Solving Skills for Cover Letter
Writing a strong cover letter is a great way to impress employers. Knowing how to add problem-solving skills to your cover letter is one of the best ways to do this. No matter what job you are applying for, problem-solving skills will be vital.
Adding problem-solving skills to your cover letter is easy, as you can use skills you have learned from previous work experience, education, or personal development. Most job descriptions will list specific traits and skills required. This will typically include problem-solving skills of some kind.
This next section will look at two examples of cover letters with problem-solving skills to help you land your dream job. As you will see, it is easy to add several problem-solving skills to a cover letter, as these skills are common in everyday use.
Problem-Solving Skills: Cover Letter Examples
This first problem-solving skills cover letter example is for an audio-visual technician role at Revolution Technologies. The job description indicates the need for technical skills and previous experience. It also mentions that the company requires a team player and a dependable employee. In this cover letter, problem-solving skills are showcased using a story from a previous audio technician job.
During my time at Five-Star Audio Visual, I worked full-time as an audio technician. I was part of a core team of five other employees who I worked closely with to help meet client expectations, analyze potential technical issues, and organize frequent events.
Being part of a team helped me to grow as a person and improve my technical learning. I worked under experienced audio technicians, event managers, and production managers. As such, my communication and decision-making skills vastly improved. I also found that working under tight deadlines helped me to deal with high-pressure situations.
The second example is for a senior analyst position at Magellan Health. The job description highlights many problem-solving skills requirements such as critical thinking, analysis, and organizational skills. Furthermore, a senior role like this requires strong leadership skills. In this example, skills learned from a data analytics bootcamp are used.
I recently completed the data analytics bootcamp program at Ironhack. During my studies, I collaborated with my peers on several projects. We used our analytical skills and critical thinking skills to identify and solve problems. Furthermore, we learned in-demand technical skills such as Git, Python, and SQL. This program was fast-paced and intense, which helped me to work quickly under pressure, both independently and as part of a team.
How to Improve Your Problem-Solving Skills
Not only should you know how to include them on your resume, but you must learn how to improve your problem-solving skills. The more problem-solving skills you can learn the better, as they can be applied to suit any job or situation. You should do your best to maintain, practice, and improve problem-solving skills as often as possible.
Learning how to improve problem-solving skills in the workplace will lead to better job opportunities and an increased salary. By listing problem-solving skills on your resume, you may land your dream job. However, to keep this job and advance up the career ladder, it is vital you understand how to improve your problem-solving skills.
Acquire More Technical knowledge in Your Field
There are plenty of free resources where you can improve technical knowledge in your field. Alternatively, you can earn an additional degree. For example, if you have a Bachelor’s Degree in Computer Science , you may wish to improve your tech knowledge by enrolling in a master’s program or certificate program.
Acquiring more technical knowledge will boost and improve your problem-solving skills. Technical skills training, such as coding, for example, is a great way to boost your critical thinking skills. Managerial training is excellent if you want to improve your communication and leadership skills. Higher education programs typically require collaborative work, which is excellent for improving your teamwork skills.
Seek Out Opportunities to Problem Solve
You can seek out opportunities to problem solve in your place of work or everyday life. This can be something as simple as asking those in your household if they need help with anything. You can also speak to friends or colleagues and find out if they have any problems that need solving.
The more problems you help solve, the better your problem-solving skills will develop. You might also find that you are seeking out problem-solving opportunities that are not part of your own skillset. This is a vital part of self-development and professional development, and will ultimately lead to job opportunities.
Do Practice Problems
You can use practice problems to work on and improve your problem-solving skills. This can be done at any time. For example, if you have a long commute to work, you can use this time to do practice problems. These problems can be based on past experiences where you had to problem-solve or on fictional problems.
You might find it helps to write the problems and solutions out, but you can also do it in your head. If you find there is a particularly difficult problem at work, you can use this practice to explore a variety of solutions and options. You can also work on practice problems with other people, which will have the added benefit of building teamwork and communication.
Observe How Others Problem Solve
One of the best ways to learn anything in life is to see how others do it. If you have the benefit of working with a particularly skilled employer, you can take advantage of their problem-solving skills by watching how they work and the methods they use. Students can often learn from their peers or instructors.
It is important to ask questions too. While simply observing how others solve problems is hugely beneficial, asking questions will help clarify their methods and techniques. You can also observe problem-solving in your everyday life if you pay close attention to your surroundings.
Why Is Problem-Solving Important in the Workplace?
You cannot underestimate the importance of problem-solving skills in the workplace. No matter what job you do, problems will arise. Being able to efficiently solve these problems is vital if you want to climb the job ladder, earn more money, and impress your employers. Furthermore, being able to problem-solve will make you less reliant on others for help which is another reason why problem-solving is important in the workplace.
- Climb the corporate ladder . Problem-solving is a great way to impress your employee and climb the ladder. If you want to earn a promotion at work, you can use learned and improved problem-solving skills to ace the interview.
- Earn more money . You can use problem-solving skills to help the company you work for make more money. This in turn can lead to a salary increase.
- Team player. Strong problem-solving skills can make you a better team player. Working well as part of a team is vital in most careers.
- Meet deadlines. Some jobs have very tight and strict deadlines. Strong problem-solving is key to quickly solving solutions to meet deadlines.
Should You Learn How to List Problem-Solving Skills on Your Resume?
Yes, you should learn how to list problem-solving skills on your resume because every job requires problem-solving. These skills demonstrate that you are able to tackle the inevitable challenges that will come up in your job effectively. Soft skills, such as problem-solving, are often taught at universities, colleges, and bootcamps. However, you will develop problem-solving skills in all walks of life.
By following the advice in this article, you’ll have no trouble listing your problem-solving skills on your resume. These may just be the skills that help you convince your dream employer to reach out and schedule an interview with you!
How to List Problem-Solving Skills on Resume FAQ
Yes, you need to list problem-solving skills on your resume if you want the best chance of getting the job. For some jobs, problem-solving skills will be vital, and the more of these skills you can include on your resume the better. More technical jobs, like computer programmers, will need to list problem-solving skills on their resume, along with any technical training.
You can learn problem-solving skills anywhere. If you want formal training, most universities will offer soft skills training, which covers problem-solving. You will encounter problem-solving in everyday activities as well in the workplace.
Some examples of problem-solving skills include critical thinking, analysis, evaluation, creative thinking, and decision-making. These key skills will help you improve your performance in interviews and help you attain future career opportunities.
Other skills that employers look for include technical skills, project management skills, operational skills, creativity skills, organization skills, deductive reasoning, customer service skills, math skills, and quantitative skills. Highly developed problem-solving skills are essential, but you should read the job posting carefully to ensure you tick any other boxes required.
About us: Career Karma is a platform designed to help job seekers find, research, and connect with job training programs to advance their careers. Learn about the CK publication .
What's Next?
![problem solving resume sample icon_10](https://careerkarma.com/blog/wp-content/uploads/2020/05/get-matched-icon.png)
Get matched with top bootcamps
Ask a question to our community, take our careers quiz.
![problem solving resume sample James Gallagher](https://careerkarma.com/blog/wp-content/uploads/2020/01/james-gallagher-300x300.jpg)
Leave a Reply Cancel reply
Your email address will not be published. Required fields are marked *
![problem solving resume sample ck-logo](https://careerkarma.com/blog/wp-content/plugins/ck-fasttrack-express-modal/assets/white-logo.png)
How to Highlight Problem-Solving Skills on Your Resume (+ Examples)
![problem solving resume sample Kayte Grady](https://cdn.prod.website-files.com/627c8700df0be67c4b1d533c/65fc7d199d0565dbff64c468_kayte-grady-headshot.jpg)
3 key takeaways
Understanding problem-solving skills.
- How to incorporate problem-solving skills into your resume with the Teal AI Resume Builder
- Types of problem-solving skills and problem-solving skills resume examples
Good problem-solving skills are useful in virtually any job.
Whether you're in engineering, healthcare, finance, or any other field, you'll encounter challenges that require coming up with ideas to approach crisis situations.
This makes it a great skill for your resume—and employers are also more likely to trust you with greater responsibilities if you've proven yourself as a problem solver in the past.
Below, you’ll learn about seven types of problem-solving skills that can help you stand out in the job market, why they’re important, and how to effectively showcase them on your resume.
Problem-solving skills are your ability to address challenges and obstacles effectively.
These skills involve analyzing the situation, identifying potential solutions, and implementing the most effective one. They combine critical thinking, creativity, and practicality, enabling you to tackle issues head-on and develop workable solutions.
Why employers value problem-solving skills
Employers highly value problem-solving skills because they're important for navigating the complexities of the modern workplace.
When challenges arise (and they inevitably will), employers rely on people who can approach these situations methodically and creatively. Effective problem solvers help maintain productivity, drive innovation, and contribute to a positive work culture.
7 problem-solving skills for your resume (+ examples)
1. analytical skills.
Before you can solve a problem, you need to know what the problem is.
Your resume analytical skills help you dissect complex issues to identify the underlying causes. This is the first—and perhaps most crucial—step in the problem-solving process.
Problems often come with data that need to be interpreted. Whether it's sales figures, customer feedback, or technical reports, analytical skills help you make sense of the data, allowing you to better understand the scope of the problem.
Employers value candidates who can critically assess situations, break them down into smaller parts, and identify patterns or causes. When you’re preparing your resume, be sure to mention instances when you've analyzed complex problems, identified root causes, or used data-driven approaches to suggest potential solutions.
Analytical problem-solving skills examples
- Analyzed sales trends over 12 months, identifying key patterns that led to a 15% increase in targeted marketing effectiveness.
- Conducted detailed customer feedback analysis, which influenced product development, resulting in a 20% decrease in customer complaints.
2. Creativity
Traditional methods may not always provide the best solutions to complex or novel problems.
Creative thinking enables you to think outside the box and develop innovative and effective solutions that others might not see. It allows you to quickly adjust your problem-solving approach to suit different kinds of challenges, making you a more versatile and valuable candidate during job applications.
In a fast-paced work environment, the ability to adapt and develop creative solutions is highly valuable. Creative and critical thinking can set you apart from other candidates, making you more memorable to employers.
To demonstrate problem-solving skills on a resume, you can describe challenges where traditional solutions didn't work and your creative approach led to success.
Creative problem-solving skills examples
As an innovative Data Analytics Project Manager, I bring a unique blend of creative problem-solving, advanced data analysis, and Agile methodology. With a history of using creativity to tackle complex challenges, I've significantly improved efficiency and effectiveness in 100% of my positions. Known for thinking outside the box, I've developed novel solutions where traditional methods fall short, as demonstrated by a 40% increase in process efficiency in my most recent role through innovative strategy implementation.
3. Research
Researching skills often indicate a commitment to continuous learning and staying updated with the latest trends and information. They also help demonstrate a natural curiosity and a desire to understand the root cause of problems.
Be sure to describe situations where the research experience on your resume directly influenced key decisions or strategies. List certifications, courses, or workshops you've attended that required extensive research.
Research problem-solving skills examples
- Conducted market research to identify emerging trends, leading to the development of a new product line that increased company revenue by 25%.
- Developed a research-based proposal for waste reduction that was implemented company-wide, resulting in a 30% decrease in waste generation.
4. Decision-making
Problem-solving skills often involve generating multiple potential solutions.
Decision-making is the step that allows you to evaluate these options and choose the most effective action plan. It's what moves the process from theoretical to practical, enabling implementation.
But with complex problems, decisions aren't always final. Once a decision is made and implemented, you can collect data on its effectiveness. This feedback loop is important for workplaces that prioritize continuous improvement, making you a valuable candidate during a job search.
Employers look for candidates who can make informed decisions, especially under pressure or in ambiguous situations. When crafting a resume, be sure to describe leadership roles or situations where your decisions guided team strategies or changed the course of projects.
Decision-making problem-solving skills example
Recipient of the "Project Excellence Award" for consistently making critical decisions under pressure, resulting in 100% on-time delivery of 12 projects.
5. Communication
Miscommunication can derail the entire problem-solving process. Effective communication skills help team members clearly articulate problems, ensuring that everyone understands the issue at hand.
Problem-solving is often a collaborative effort that requires the input and cooperation of multiple team members. Communication fosters a sense of teamwork that’s especially important in remote settings where one-on-one interaction is challenging.
Besides your team members, problem-solving often involves roping in multiple stakeholders, including management, employees, and sometimes even clients or customers. Your communication skills help your resume stand apart by demonstrating your ability to coordinate with all these different people in a timely and effective manner.
Communication problem-solving skills examples
- Negotiated with vendors and third-party providers, securing services at an average of 15% below budget without compromising quality.
- Presented project proposals and post-project reviews to senior management, securing approval for 90% of proposed initiatives.
6. Collaboration
By showcasing collaboration skills on a resume , you present yourself as a candidate who can coordinate with multiple team members with minimal strife or friction. This is very important to smaller teams in tightly-knit workplaces, such as early-stage startups and small businesses.
To properly emphasize your collaboration skills, describe projects where you worked as part of a team in the experience section of your resume. Mention the team's size, diversity (if relevant), and the project's outcome.
Collaboration problem-solving skills example
As an innovative Software Engineer with expertise in Java and Full-Stack Development, I bring a blend of technical proficiency and strategic problem-solving to every project. My experience includes a pivotal role in a team of 8 engineers, where we collaboratively developed and launched three new software products, resulting in a substantial 25% increase in company revenue. My advanced skills in Java programming and comprehensive full-stack development have enabled me to contribute effectively across all stages of the software development lifecycle. This skill set, combined with a creative and analytical approach to problem-solving, allows me to adapt to evolving project needs and technological landscapes effectively.
7. Planning
Planning helps you set clear objectives for problem-solving.
Knowing what you aim to achieve makes it easier to prepare the action plan needed to reach there. Conceptual skills like planning also allow you to allocate resources like time, workforce, and materials efficiently.
All of these are prized skills for any leadership or management role. For roles that need self-starters who can work with minimal supervision, planning skills are one of the first things that employers look for in a candidate.
If you want to demonstrate your planning skills in a resume, describe projects or tasks where planning was crucial to success.
Mention the scope of the project, the tools or methods you used, and the outcome. If you've used tools like Microsoft Project, Asana, Trello, or other project management software, be sure to include them, too.
Planning tools for problem-solving examples
- Microsoft Project
- Mind Mapping
- SWOT Analysis
How to add problem-solving skills to your resume
When it comes to showcasing your problem-solving skills on your resume, it's all about how you frame your experiences and skills.
Let's break it down.
Use the right tools
You need the right tools before you start writing your resume section by section and adding your problem-solving skills.
The free Teal AI Resume Builder offers one platform to create, write, update, align, and improve your resume.
With Teal, managing your experience and skills becomes organized and straightforward, simplifying your resume writing step by step.
![problem solving resume sample A tool used to add problem-solving skills to a resume](https://cdn.prod.website-files.com/627c8700df0be67c4b1d533c/65550711ab19e067ac20ac03_cc6445b0-e1eb-4095-9e2b-c25cc08b66a5.png)
Start with your professional summary
Begin with a strong professional summary that showcases your career achievements.
This section should aggregate your experience and highlight your most significant accomplishments, particularly those demonstrating your problem-solving abilities.
For example, you could mention leading a challenging project to a successful conclusion or innovating a process that significantly improved efficiency along with the metrics and results to underscore the impact of your actions.
These details illustrate your problem-solving skills and provide a concrete measure of your effectiveness in previous roles.
Focus on work experience
In your "Work Experience" section, it's important to focus not just on what you did but how you did it.
When describing each role, emphasize how you used your problem-solving skills to make an impact. This could include resolving complex issues, implementing new systems, or improving existing processes.
Be sure to use action verbs like "analyzed," "resolved," or "implemented" to add energy to your descriptions. Additionally, quantify your achievements wherever possible to provide a clear sense of your impact.
Incorporate a "Skills" section
Your resume "Skills" section should list the tools or methods you've used in problem-solving instead of soft skills like "problem-solving," "communication skills," or "decision-making skills."
Instead, list technical skills like "data analysis," "Trello," and "Google Analytics" to give a clear picture of your abilities and how you apply them to solve problems.
Well, by listing your hard skills, you can help prospective employers understand the exact tools you're proficient in and how you can apply these skills in a practical work environment. By being specific, you demonstrate a tangible and direct connection between your skills and real-world problem-solving.
Add education, projects, volunteer experience, and more
Don't overlook other parts of your resume, like education, projects, or volunteer experience. These additional sections can be a goldmine for showcasing your problem-solving skills.
For example, if you worked on a complex project during an internship, outline how you navigated challenges or introduced innovative solutions. Similarly, in a volunteer role where you tackled a significant issue, describe the steps you took and the outcome you achieved.
These experiences can effectively demonstrate your ability to apply problem-solving skills in diverse settings, offering further evidence of your value as a potential employee.
Pro Tip: The Teal AI Resume Builder offers expert guidance for every resume section, so you don't miss any important details hiring managers and recruiters might be looking for.
![problem solving resume sample Expert guidance for adding problem-solving skills and other details to a resume professional summary](https://cdn.prod.website-files.com/627c8700df0be67c4b1d533c/65666012275c37819b1aa3b7_d20d6f6f-553f-4edf-917d-09c7125c6e74.png)
Structure your resume to highlight problem-solving skills
To effectively highlight your problem-solving skills:
- Use clear, concise language and maintain a professional tone.
- Start each bullet point of your work experience with a strong action verb to convey the active role you played in solving problems.
- Quantify your achievements to provide context and show the tangible impact of your problem-solving efforts.
By structuring your resume this way, you showcase your problem-solving skills and demonstrate your ability to communicate your value effectively to potential employers.
Tailoring problem-solving skills to job descriptions
While it can be tempting to list every problem-solving skill you have, there's something to keep in mind. The job of your resume is to align your experience with the role you're applying for. And that means using a strategic approach to analyzing job descriptions and customizing your resume.
Analyzing job descriptions for problem-solving skills
Begin by reading the job description. Pay close attention to the language. Are they looking for analytical skills, research, or collaboration? Identifying these keywords is the foundation for tailoring your resume.
If you want to save time and streamline your approach, the Teal AI Resume Builder and Job Application Tracker pull hard skills, soft skills, and other important language from the job description to make this easy!
![problem solving resume sample An example of keywords from a job description used to tailor resume problem-solving skills](https://cdn.prod.website-files.com/627c8700df0be67c4b1d533c/65550711a5b0e9ae3d5a5e0f_46e37eb7-0105-4d79-b09c-649fdfb87479.png)
Customize your resume
Once you clearly understand what a prospective employer is looking for, it's time to list problem-solving skills accordingly.
Highlight specific instances from your professional experience—for example, when you've used critical thinking skills successfully or applied similar problem-solving skills. Include these keywords alongside metrics and impact to provide concert proof of your skills. (If you're not sure which terms or phrases align, try using resume synonyms .)
Once you've finished tailoring, compare your resume to a job description to see how well it aligns using Teal's Match Score tool.
![problem solving resume sample An example of a resume compared to a job description to assess resume problem-solving skills alignment](https://cdn.prod.website-files.com/627c8700df0be67c4b1d533c/654e8775c2aa2989907ac950_709a3b68-a84a-490c-944a-4ee343428fad.png)
Add problem-solving skills to your resume with Teal
Problem-solving skills are important—they're essential tools that demonstrate your ability to navigate complex situations and find effective solutions. They show employers you're ready to tackle challenges and drive results.
Teal can help you add them to your resume quickly and easily.
With expert guidance that helps you highlight these crucial skills in the right sections using the most optimal keywords, plus a Match Score to ensure your skills align perfectly with specific job requirements—Teal is your partner every step of the way.
Ready to make your resume problem-solving skills shine? Sign up for Teal for free today.
Frequently Asked Questions
Can i showcase problem-solving skills on my resume even if my previous job roles were not directly related to problem-solving, how can i quantify my problem-solving skills on a resume to make a stronger impact, should i include problem-solving skills in both the skills section and work experience section of my resume.
![problem solving resume sample](https://cdn.prod.website-files.com/627c8700df0be67c4b1d533c/65fc7d199d0565dbff64c468_kayte-grady-headshot.jpg)
Kayte Grady
Related articles.
![problem solving resume sample](https://cdn.prod.website-files.com/627c8700df0be67c4b1d533c/66b657a20dfc1bc6f0e14cc9_What-is-a-CV-1.jpg)
What is a CV? (Examples & Templates for 2024)
![problem solving resume sample](https://cdn.prod.website-files.com/627c8700df0be67c4b1d533c/62b61475ddbeb842c67aed24_1632164190917.jpeg)
How To List Languages on a Resume by Skill Level
![problem solving resume sample](https://cdn.prod.website-files.com/627c8700df0be67c4b1d533c/65fc7ac3cedc5a32a735974f_kat-boogaard-author-headshot.jpg)
US Resume Format: Tips and Examples for 2024
![problem solving resume sample](https://cdn.prod.website-files.com/627c8700df0be67c4b1d533c/66b2a26f82056a73daa1c30d_executive-resume.jpeg)
How To Write an Executive Resume [Template + Samples]
![problem solving resume sample](https://cdn.prod.website-files.com/627c8700df0be67c4b1d533c/630f77bdabf55e0f3ddbc3fa_Caitlin.jpg)
We help you find the career dream.
How Should you Show That you Have Problem-Solving Skills on Your Resume?
Three ways to show your problem-solving skills on your resume in 2023!
![problem solving resume sample Woman on chair](https://cdn.enhancv.com/images/654/i/L19uZXh0L3N0YXRpYy9pbWFnZXMvZ2lybC1kMDJmYmU4YjQ5NTBlMTRmZjljODQwMTY5YWZiNmQwNC53ZWJw.webp)
Is your resume ATS-friendly?
Drop your resume here or upload a file to find out if the skills in your resume are readable by an ATS.
In This Guide:
What are problem-solving skills, why are problem-solving skills important on your resume, what skills, activities, and accomplishments help you highlight your problem-solving skills, problem-solving skills: key takeaways for your resume.
![problem solving resume sample Resume image 1](https://cdn.enhancv.com/images/304/i/L19uZXh0L3N0YXRpYy9pbWFnZXMvcmVzdW1lLTMtM2JlMTNkNTViZGQ3OWQxZGQzY2RkMjgwZjlhZGEwMjMucG5n.png)
Imagine this typical situation: there has been a mistake in the contract sent to a client. But what about if your biggest industry competitor surprisingly decreases prices or your Chief Financial Officer quits? What would you do if you had the responsibility to respond?
Problem-solving skills express themselves in the ability to define problems, come up with alternatives, assess which is the best course of action and act on it.
Therefore, problem-solvers are the people who can objectively and calmly respond to issues once they arrive or forecast them in advance while coming up with a set of actions for the timely resolution of the identified problems.
Problems of all sizes arise both inside and outside the workplace. Every day. That is why it is so essential for employers to have employees whom they can trust to handle such situations independently.
Depending on the position and the industry, businesses need talent that can cope with both day-to-day operational challenges and with more long-term strategic issues.
Problem-solving is one of these sets of skills that do not necessarily appear in the “Requirements” section in a job offer. The reason is that employers simply expect candidates to show in some form that they possess analytical minds and a go-to attitude.
Yes, it is much easier to demonstrate your problem-solving skills during an interview when you can talk in detail to paint a picture of a specific situation and your response to a given problem.
But this doesn’t mean that you can’t communicate your abilities to use your sense of initiative to improve problematic situations. Wonder how exactly? Take a look at the following list of skills and abilities.
Unlike conceptual skills, which are about abstract thinking and ideation, problem-solving skills are to be a big part connected to being proactive when it comes to the implementation of your ideas.
Even though problem-solving skills sound pretty self-explanatory in themselves, they are not so easy to communicate. Such abilities are highly situational and can only be relayed when referring to specific tasks and actions you have undertaken to achieve desirable results.
- Communication & Observation skills: to come up with the most effective and efficient solution to an issue, you need to first identify the root cause. Since root causes are rarely obvious, problem-solvers search for them through conversations and careful observations.
- Analytical skills & Decision-making: after the problem definition stage, it is time for action. Therefore, you need to put your analytical skills in use to develop solutions and make a timely decision to speed up the problem-solving process.
- Teamwork and technical skills: having hands-on technical knowledge is necessary so that you know what opportunities lie ahead of you. In addition, even though working in a team is essential for developing the best solution, you need to be prepared to execute it independently.
How to demonstrate problem-solving skills on your resume
- Mention a time when you have taken the initiative to troubleshoot overlooked areas.
- Explain that you like to collect new information and gather data on a daily basis.
- Give examples of times when you have assumed the responsibility to improve processes in the company or your team.
- Illustrate that you are a team player and explain what is your role in a team.
Just keep in mind that you should aim to balance your ability to work independently and work in a team.
Even though in the modern business world, companies face very complex problems which require collective action, you would be expected to use your own capacity to solve some day-to-day issues.
Below you can get some inspiration from Enhancv users who have found a nice way to show that they can be real problem-solvers when issues arise in the workplace.
Example 1: Demonstrate problem-solving skills in the experience section
Job situation: Junior Business Analyst applies for the position of a Junior Project Manager
- • Conducted extensive research on a daily basis to identify potential gaps and issues that would affect the market position of our clients.
- • Used data to identify how my team can make better decisions and improve its analysis strategy.
- • Initiated ‘weekly team lead meetings’ where departments reported arising issues with the Senior Management to prevent issues from becoming major problems.
- • Overcome challenges connected to client complaints and working with a limited client budget.
The examples that this Junior Business Analyst has handpicked demonstrate that he is proactively looking for potential areas and processes that can be further improved and optimized.
What’s more, besides an analytical mindset, the candidate highlights his communication and team skills by showing that he is open to approaching superiors when necessary.
Problem-solving abilities are expressed in a third manner with the example of resolving issues connected to clients' complaints. With this, the candidate communicates that he can be relied on for solving both internal and external issues.
Example 2: Demonstrate innovation skills in the resume summary section
Job situation: Project Manager applies for the position of Senior Account Manager
What is a better way to resolve problems, that actually prevent them from arising in the first place?
In this resume, the candidate shows that he counts on open communication both with his team and clients to ensure that everyone is on the same page.
Example 3: Show your problem-solving skills in your achievements sections
Job situation - PR Manager applies for the position of Head of Communications
This set of achievements creates a consistent narrative of an employee who is actively seeking answers and solutions to the everyday challenges in the workplace.
By focusing on both processes and results, the candidate demonstrates that he gives the same importance to achieving great outcomes and following a logical problem-solving path.
Example 4: Demonstrate the skill through other sections of your resume
Besides giving examples from the workplace, your resume may also include references from times when you have tried to build your own initiative, startup, or a side project.
This gives the loudest example that you act upon your ideas for solutions to an identified problem.
Also, don’t be hesitant to mention an occasion when you failed to get the best results or outcomes.
For example, talking about your failure to become President of your college club demonstrates that you are aware of your own mistakes and take credit for both good and bad outcomes.
- Balance your soft and technical skills: in order to be able to solve problems independently, you need to have an analytical mindset and creative thinking, but also some operational capabilities necessary for the execution of your solution.
- Don’t underestimate teamwork: even though self-sufficiency is a good thing to have, working as a part of a team leads to far better results. That is why focusing on your communication and listening skills is so essential for effective problem-solving.
- Resume Skills
![](http://writinghelp.online/777/templates/cheerup/res/banner1.gif)
Spot the Red Flags: How to Know If A Job Is A Scam
A recruiter explains how to make your resume unique, cover letter design: 5+ tips & examples for success, how to announce your job search on linkedin, how to decide whether to use the reverse chronological resume, 200+ hard skills for your resume in 2024.
![problem solving resume sample Letter Icon](https://cdn.enhancv.com/images/1920/i/L19uZXh0L3N0YXRpYy9pbWFnZXMvcmVzdW1lLWdyYWRlci1lZmMxMGFhMzEwZmU3ZDZmNGQ4ZGVkYWZhNGNjMTk5ZS53ZWJw.webp)
Find out how you have showcased your skills & optimize your resume
- Create Resume
- Terms of Service
- Privacy Policy
- Cookie Preferences
- Resume Examples
- Resume Templates
- AI Resume Builder
- Resume Summary Generator
- Resume Formats
- Resume Checker
- How to Write a Resume
- Modern Resume Templates
- Simple Resume Templates
- Cover Letter Builder
- Cover Letter Examples
- Cover Letter Templates
- Cover Letter Formats
- How to Write a Cover Letter
- Resume Guides
- Cover Letter Guides
- Job Interview Guides
- Job Interview Questions
- Career Resources
- Meet our customers
- Career resources
- English (UK)
- French (FR)
- German (DE)
- Spanish (ES)
- Swedish (SE)
© 2024 . All rights reserved.
Made with love by people who care.
- Resume Writing
- Resume Examples
- Cover Letter
- Remote Work
- Famous Resumes
- Try Kickresume
7 Problem Solving Skills That Aren’t Just Buzzwords (+ Resume Example)
- Julia Mlcuchova ,
- Updated April 8, 2024 9 min read
Problem-solving skills are something everybody should include on their resume, yet only a few seem to understand what these skills actually are. If you've always felt that the term "problem-solving skills" is rather vague and wanted to know more, you've come to the right place.
In this article, we're going to explain what problem-solving skills really mean. We'll talk about what makes up good problem-solving skills and give you tips on how to get better at them. You'll also find out how to make your problem-solving abilities look more impressive to those who might want to hire you.
Sounds good, right? Curious to learn more?
In this article we’ll show you:
- What are problem solving skills;
- Why are they important;
- Specific problem solving skills examples;
- How to develop your problem solving skills;
- And, how to showcase them on your resume.
Table of Contents
Click on a section to skip
What are problem solving skills?
Why are problem solving skills important, the best 7 problem solving skills examples, how to develop problem solving skills, problem solving skills resume example, key takeaways: problem solving skills.
First of all, they're more than just a buzzword!
Problem-solving skills are a set of specific abilities that allow you to deal with unexpected situations in the workplace, whether it be job related or team related.
It's a complex process that involves several “sub skills” or “sub steps,” namely:
- Recognizing and identifying the issue at hand.
- Breaking the problem down into smaller parts and analyzing how they relate to one another.
- Creating potential solutions to the problem, evaluating them and picking the best one.
- Applying the chosen solution and assessing its outcome.
- Learning from the whole process to deal with future problems more effectively.
As you can see, it's not just about solving problems that are right in front of us, but also about predicting potential issues and being prepared to deal with them before they arise.
Despite what you may believe, problem-solving skills aren't just for managers .
Think about it this way: Why do employers hire employees in the first place? To solve problems for them!
And, as we all know, problems don't discriminate. In other words, it doesn't matter whether you're just an intern, an entry-level professional, or a seasoned veteran, you'll constantly face some kind of challenges. And the only difference is in how complex they will get.
This is also reflected in the way employers assess suitability of potential job candidates.
In fact, research shows that the ability to deal with unexpected complications is prioritized by an overwhelming 60% of employers across all industries, making it one of the most compelling skills on your resume.
So, regardless of your job description or your career level, you're always expected to find solutions for problems, either independently or as a part of a team.
And that's precisely what makes problem-solving skills so invaluable and universal !
Wondering how good is your resume?
Find out with our AI Resume Checker! Just upload your resume and see what can be improved.
As we've said before, problem-solving isn't really just one single skill.
Instead, your ability to handle workplace issues with composure depends on several different “sub-skills”.
So, which specific skills make an employee desirable even for the most demanding of recruiters?
In no particular order, you should focus on these 7 skills :
- Analytical skills
- Research skills
- Critical thinking
- Decision-making
- Collaboration
- Having a growth mindset
Let's have a look at each of them in greater detail!
#1 Analytical skills
Firstly, to truly understand complex problems, you need to break them down into more manageable parts . Then, you observe them closely and ask yourself: “ Which parts work and which don't,” How do these parts contribute to the problem as a whole,” and "What exactly needs to be fixed?” In other words, you gather data , you study it, and compare it - all to pinpoint the cause of the issue as closely as possible.
#2 Research skills
Another priceless tool is your research skills (sometimes relying on just one source of information isn't enough). Besides, to make a truly informed decision , you'll have to dig a little deeper. Being a good researcher means looking for potential solutions to a problem in a wider context. For example: going through team reports, customer feedback, quarterly sales or current market trends.
#3 Critical thinking
Every employer wants to hire people who can think critically. Yet, the ability to evaluate situations objectively and from different perspectives , is actually pretty hard to come by. But as long as you stay open-minded, inquisitive, and with a healthy dose of skepticism, you'll be able to assess situations based on facts and evidence more successfully. Plus, critical thinking comes in especially handy when you need to examine your own actions and processes.
#4 Creativity
Instead of following the old established processes that don't work anymore, you should feel comfortable thinking outside the box. The thing is, problems have a nasty habit of popping up unexpectedly and rapidly. And sometimes, you have to get creative in order to solve them fast. Especially those that have no precedence. But this requires a blend of intuition, industry knowledge, and quick thinking - a truly rare combination.
#5 Decision-making
The analysis, research, and brainstorming are done. Now, you need to look at the possible solutions, and make the final decision (informed, of course). And not only that, you also have to stand by it ! Because once the train gets moving, there's no room for second guessing. Also, keep in mind that you need to be prepared to take responsibility for all decisions you make. That's no small feat!
#6 Collaboration
Not every problem you encounter can be solved by yourself alone. And this is especially true when it comes to complex projects. So, being able to actively listen to your colleagues, take their ideas into account, and being respectful of their opinions enables you to solve problems together. Because every individual can offer a unique perspective and skill set. Yes, democracy is hard, but at the end of the day, it's teamwork that makes the corporate world go round.
#7 Having a growth mindset
Let's be honest, no one wants their work to be riddled with problems. But facing constant challenges and changes is inevitable. And that can be scary! However, when you're able to see these situations as opportunities to grow instead of issues that hold you back, your problem solving skills reach new heights. And the employers know that too!
Now that we've shown you the value problem-solving skills can add to your resume, let's ask the all-important question: “How can I learn them?”
Well…you can't. At least not in the traditional sense of the word.
Let us explain: Since problem-solving skills fall under the umbrella of soft skills , they can't be taught through formal education, unlike computer skills for example. There's no university course that you can take and graduate as a professional problem solver.
But, just like other interpersonal skills, they can be nurtured and refined over time through practice and experience.
Unfortunately, there's no one-size-fits-all approach, but the following tips can offer you inspiration on how to improve your problem solving skills:
- Cultivate a growth mindset. Remember what we've said before? Your attitude towards obstacles is the first step to unlocking your problem-solving potential.
- Gain further knowledge in your specialized field. Secondly, it's a good idea to delve a little deeper into your chosen profession. Because the more you read on a subject, the easier it becomes to spot certain patterns and relations.
- Start with small steps. Don't attack the big questions straight away — you'll only set yourself up for failure. Instead, start with more straightforward tasks and work your way up to more complex problems.
- Break problems down into more digestible pieces. Complex issues are made up of smaller problems. And those can be further divided into even smaller problems, and so on. Until you're left with only the basics.
- Don't settle for a single solution. Instead, keep on exploring other possible answers.
- Accept failure as a part of the learning process. Finally, don't let your failures discourage you. After all, you're bound to misstep a couple of times before you find your footing. Just keep on practicing.
How to improve problem solving skills with online courses
While it’s true that formal education won’t turn you into a master problem solver, you can still hone your skills with courses and certifications offered by online learning platforms :
- Analytical skills. You can sharpen your analytical skills with Data Analytics Basics for Everyone from IBM provided by edX (Free); or Decision Making and Analytical Thinking: Fortune 500 provided by Udemy ($21,74).
- Creativity. And, to unlock your inner creative mind, you can try Creative Thinking: Techniques and Tools for Success from the Imperial College London provided by Coursera (Free).
- Critical thinking. Try Introduction to Logic and Critical Thinking Specialization from Duke University provided by Coursera (Free); or Logical and Critical Thinking offered by The University of Auckland via FutureLearn.
- Decision-making. Or, you can learn how to become more confident when it's time to make a decision with Decision-Making Strategies and Executive Decision-Making both offered by LinkedIn Learning (1 month free trial).
- Communication skills . Lastly, to improve your collaborative skills, check out Communicating for Influence and Impact online at University of Cambridge.
The fact that everybody and their grandmothers put “ problem-solving skills ” on their CVs has turned the phrase into a cliche.
But there's a way to incorporate these skills into your resume without sounding pretentious and empty. Below, we've prepared a mock-up resume that manages to do just that.
FYI, if you like this design, you can use the template to create your very own resume. Just click the red button and fill in your information (or let the AI do it for you).
Problem solving skills on resume example
This resume was written by our experienced resume writers specifically for this profession.
Why this example works?
- Firstly, the job description itself is neatly organized into bullet points .
- Instead of simply listing soft skills in a skills section , you can incorporate them into the description of your work experience entry.
- Also, the language here isn't vague . This resume puts each problem-solving skill into a real-life context by detailing specific situations and obstacles.
- And, to highlight the impact of each skill on your previous job position, we recommend quantifying your results whenever possible.
- Finally, starting each bullet point with an action verb (in bold) makes you look more dynamic and proactive.
To sum it all up, problem-solving skills continue gaining popularity among employers and employees alike. And for a good reason!
Because of them, you can overcome any obstacles that stand in the way of your professional life more efficiently and systematically.
In essence, problem-solving skills refer to the ability to recognize a challenge, identify its root cause, think of possible solutions , and then implement the most effective one.
Believing that these skills are all the same would be a serious misconception. In reality, this term encompasses a variety of different abilities , including:
In short, understanding, developing, and showcasing these skills, can greatly boost your chances at getting noticed by the hiring managers. So, don't hesitate and start working on your problem-solving skills right now!
Julia has recently joined Kickresume as a career writer. From helping people with their English to get admitted to the uni of their dreams to advising them on how to succeed in the job market. It would seem that her career is on a steadfast trajectory. Julia holds a degree in Anglophone studies from Metropolitan University in Prague, where she also resides. Apart from creative writing and languages, she takes a keen interest in literature and theatre.
Related Posts
Minimalistic vs creative resume design: which one to use, introducing our new career guide ebook: the job seeker’s guide to the galaxy, share this article, join our newsletter.
Every month, we’ll send you resume advice, job search tips, career hacks and more in pithy, bite-sized chunks. Sounds good?
![problem solving resume sample ResumeKit logo](https://resumekit.com/blog/wp-content/themes/getwid-base/img/logo.png)
Resume builder
Best Problem-Solving Skills for a Resume. How to List Them
When it comes to landing your dream job, problem-solving skills are highly valued by employers across a variety of industries. These skills demonstrate your ability to think critically, analyze situations, and develop effective solutions to complex problems. Including your problem-solving skills on your resume can help you stand out to potential employers and showcase your ability to handle challenges in the workplace.
In this article, we’ll explore some of the best problem-solving skills to include on your resume and provide tips on how to list them effectively to increase your chances of landing your desired job.
![problem solving resume sample Best Problem-Solving Skills for a Resume. How to List Them](https://resumekit.com/blog/wp-content/uploads/2023/04/Best-Business-Skills-for-a-Resume-2.png)
Table of Contents
What Are Problem-Solving Skills?
Problem-solving skills refer to the ability to analyze situations, identify problems, and develop effective solutions to complex issues. It involves critical thinking, creativity, and the ability to make informed decisions based on available information.
Effective problem-solving skills are essential for success in any career. According to a survey by the National Association of Colleges and Employers , problem-solving skills are ranked among the top three most important skills that employers look for in job candidates.
Furthermore, a study by the World Economic Forum found that problem-solving, critical thinking, and creativity are projected to be the top three skills required for the workforce by 2025.
![problem solving resume sample Top 10 Skills for 2023](https://resumekit.com/blog/wp-content/uploads/2023/04/Frame-1544-1-702x1024.png)
Source: World Economic Forum
Top 10 Problem Solving Skills for Your Resume + Examples
Here are the top 10 problem-solving skills to include on a resume:
2. Critical thinking
The ability to objectively analyze information to make informed decisions and solve complex problems.
“Applied critical thinking skills to analyze complex business problems and develop effective solutions.”
“Evaluated financial data to identify inefficiencies and developed cost-saving measures that reduced expenses by 15%.”
“Conducted in-depth research to identify market trends and forecasted future demand for products, resulting in a 10% increase in sales revenue.”
“Developed and implemented risk management strategies to minimize potential losses and ensure business continuity.”
“Used critical thinking skills to develop innovative ideas and streamline processes, resulting in improved efficiency and productivity.”
3. Creativity
The ability to think outside the box and develop innovative solutions to problems.
“Developed creative solutions to complex business problems by thinking outside the box and leveraging my creative problem-solving skills.”
“Designed and implemented a new product packaging concept that led to a 25% increase in sales within the first six months.”
“Developed and executed a social media marketing campaign that went viral and resulted in a 50% increase in brand awareness.”
“Developed an innovative employee incentive program that resulted in a 30% reduction in employee turnover rates.”
“Continuously generated new ideas and innovative solutions to streamline processes and improve efficiency across multiple departments.”
4. Decision-making
The ability to make informed decisions based on available information and data.
“Exercised strong decision-making skills to evaluate complex information and make informed decisions.”
“Analyzed data from multiple sources to identify trends, opportunities and potential risks.”
“Developed and implemented effective risk management strategies to minimize potential losses and ensure business continuity.”
“Successfully negotiated contracts with vendors to achieve cost savings of 20%.”
“Made strategic decisions that resulted in a 15% increase in sales revenue within the first year of employment.”
“Continuously evaluated the effectiveness of decisions and made necessary adjustments to improve outcomes.”
5. Strategic thinking and ideation
The ability to think long-term and develop plans to achieve goals and overcome challenges.
“Applied strong strategic thinking skills to develop and implement long-term business plans that aligned with organizational goals.”
“Analyzed market trends and customer behavior to identify new opportunities and create competitive advantages.”
“Developed and executed a product development strategy that resulted in a 30% increase in market share within the first year.”
“Led cross-functional teams to implement new processes and systems that improved efficiency and reduced costs by 25%.”
“Continuously evaluated the competitive landscape and adjusted strategies to stay ahead of industry trends.”
6. Problem identification
The ability to identify potential problems before they arise and take preventive measures to address them.
“Used strong problem identification skills to identify and diagnose complex business issues.”
“Conducted root cause analysis to identify underlying problems and develop effective solutions.”
“Developed and implemented a new quality control system that reduced product defects by 20%.”
“Conducted internal audits to identify process inefficiencies and implemented process improvements that resulted in a 30% reduction in lead time.”
“Continuously monitored business operations to identify potential issues and proactively developed contingency plans to mitigate risks.”
7. Adaptability
The ability to quickly adjust and change course when faced with unexpected challenges.
“Applied strong adaptability skills to thrive in fast-paced and dynamic work environments.”
“Demonstrated the ability to quickly learn new processes and procedures and adapt to changing priorities.”
“Successfully managed multiple projects simultaneously, adjusting project plans as needed to meet changing requirements.”
“Collaborated with cross-functional teams to develop new products and services that met evolving customer needs.”
“Successfully navigated a company-wide restructuring by taking on new responsibilities and adapting to a new organizational structure.”
“Proactively sought out feedback from managers and colleagues to continuously improve performance and adapt to changing expectations.”
8. Communication
The ability to effectively communicate with colleagues, stakeholders and customers to understand their needs and develop solutions.
“Used strong communication skills to effectively collaborate with cross-functional teams and solve complex problems.”
“Facilitated open and transparent communication among team members to ensure everyone was aligned and working towards a common goal.”
“Successfully led cross-functional projects by effectively communicating project plans, goals, and timelines to all stakeholders.”
“Developed and delivered engaging presentations to communicate complex data and project results to senior leadership.”
“Collaborated with customers to understand their needs and effectively communicated those needs to the product development team, resulting in a 15% increase in customer satisfaction ratings.”
9. Collaboration
The ability to work effectively in a team and collaborate with others to achieve common goals.
“Collaborated effectively with cross-functional teams to achieve project goals and solve complex problems.”
“Demonstrated strong interpersonal skills by building positive relationships with team members and stakeholders.”
“Proactively identified and resolved conflicts to ensure smooth collaboration and successful project outcomes.”
“Actively participated in team meetings and contributed to brainstorming and ideation sessions to generate creative solutions.”
“Successfully led cross-functional teams by delegating tasks and responsibilities and ensuring alignment among team members.”
“Developed and implemented new team-building activities that increased team morale and improved collaboration.”
10. Time management
The ability to prioritize tasks, manage deadlines and work efficiently to achieve objectives.
“Managed multiple projects simultaneously, consistently meeting project deadlines and ensuring high-quality deliverables.”
“Developed and implemented effective time management strategies, including prioritization and task delegation, to increase productivity and efficiency.”
“Proactively identified potential roadblocks and adjusted project plans as needed to stay on track.”
“Utilized project management software to track progress and communicate project status to stakeholders.”
“Successfully managed a team of interns, delegating tasks and providing guidance to ensure timely and accurate completion of projects.”
“Received recognition from management for consistently delivering projects ahead of schedule and under budget.”
Including these problem-solving skills on your resume can demonstrate to potential employers that you are a strategic thinker, a creative problem solver, and a valuable asset to any team.
Jobs That Require Problem-Solving Skills
There are many jobs that require problem-solving skills. Here are some examples:
Engineers: Engineers are responsible for designing, building, and testing products, systems, and structures. They often encounter complex problems that require creative problem-solving skills to solve.
IT professionals: IT professionals are responsible for managing and troubleshooting computer systems and networks. They must be able to identify and solve technical issues quickly and effectively.
Healthcare professionals: Healthcare professionals, such as doctors and nurses, must use critical thinking and problem-solving skills to diagnose and treat patients.
Lawyers: Lawyers must analyze complex legal issues and develop creative solutions to help their clients achieve their goals.
Business professionals: Business professionals, such as managers and executives, must be able to analyze data, identify problems, and develop strategies to solve them.
Educators: Educators must be able to identify and address the individual needs of their students and develop creative solutions to help them succeed.
Scientists: Scientists must use critical thinking and problem-solving skills to design experiments, analyze data, and develop new theories and technologies.
Entrepreneurs: Entrepreneurs must be able to identify opportunities and solve problems in order to start and grow successful businesses.
Overall, problem-solving skills are essential in a wide range of professions and industries, and are highly valued by employers.
Problem-Solving Skills Resume Example
Here is an example of a resume that demonstrates your ability to resolve difficult situations.
Name: John Doe Contact Information: Email: [email protected] Phone: (123) 456-7890 LinkedIn: linkedin.com/in/johndoe Summary: Highly analytical and creative problem-solver with a strong track record of developing and implementing effective solutions. Skilled in collaborating with cross-functional teams and adapting to changing environments. Skills: – Problem identification and analysis – Creative thinking and innovation – Strategic planning and execution – Collaboration and teamwork – Strong communication skills – Time management and prioritization Experience : ABC Company Position: Project Manager Duration: Jan 2019 – Present Responsibilities: – Led cross-functional teams in the development and execution of strategic initiatives – Identified and analyzed potential project risks, and developed contingency plans to mitigate them – Streamlined project management processes, resulting in a 20% increase in efficiency – Developed innovative solutions to complex problems, resulting in a 15% increase in customer satisfaction – Collaborated with stakeholders to develop and implement new product features, resulting in a 10% increase in revenue XYZ Company Position: Business Analyst Duration: Mar 2016 – Dec 2018 Responsibilities: – Conducted data analysis and identified opportunities for process improvement – Developed and executed action plans to address identified issues, resulting in a 25% increase in productivity – Collaborated with cross-functional teams to develop new product features, resulting in a 10% increase in customer retention – Analyzed customer feedback and developed strategies to improve customer experience, resulting in a 20% increase in customer satisfaction Education: Bachelor’s Degree in Business Administration, XYZ University, Graduated in May 2016 Certifications: Project Management Professional (PMP) Six Sigma Green Belt
How Can I Improve My Problem Solving Skills?
To improve your problem-solving skills, start by breaking down complex problems into smaller, more manageable parts. Practice analyzing and identifying the root cause of a problem, brainstorming multiple potential solutions, and evaluating the pros and cons of each option.
Additionally, seek out opportunities to work on collaborative problem-solving projects and seek feedback from others on your approach to dealing with issues. Continuously challenging yourself to solve new problems and refining your problem-solving process can help you improve your skills over time.
Should I Include Hard Skills or Soft Skills as Problem-Solving Skills?
Both hard and soft skills are important for problem-solving . Hard skills such as data analysis and computer programming are critical for identifying and analyzing problems, while soft skills such as communication and collaboration are important for developing and implementing solutions. It’s best to include a mix of both hard and soft skills as problem-solving skills on your resume, to demonstrate your ability to approach problems from different angles and work effectively with others to achieve positive results.
Why Do Employers Value Problem-Solving Skills?
Employers value problem-solving skills because they are critical for driving business success. Individuals who possess strong problem-solving skills can identify and analyze problems, develop and implement effective solutions, and collaborate with others to achieve positive results.
These skills can lead to increased productivity, improved customer satisfaction, and a better overall business performance.
Additionally, problem-solving skills are essential for innovation and growth, allowing companies to adapt to changes in the market and stay ahead of the competition. Employers look for candidates with strong problem-solving skills because they want employees who can contribute to the company’s success and help drive future growth.
What Other Skills Do Employers Look for?
In addition to problem-solving skills, employers also value a range of other skills including communication, teamwork, adaptability, leadership, time management, and technical expertise in specific fields. These skills can help employees work effectively with others, manage projects and resources efficiently, and stay up to date with industry trends and best practices. By highlighting a combination of problem-solving and other key skills on your resume, you can demonstrate your ability to contribute to a company’s success and add value in the workplace.
Build a strong skill base for your resume: Resume Skills – Complete Career Hub 2023
Leave a Reply Cancel reply
Your email address will not be published. Required fields are marked *
Save my name, email, and website in this browser for the next time I comment.
![problem solving resume sample StandOut CV](https://standout-cv.com/wp-content/uploads/2020/01/cropped-SOCV-logo-e1605371415778.png)
Problem solving skills for your CV
![problem solving resume sample Andrew Fennell photo](https://standout-cv.com/wp-content/uploads/2021/01/Andrew-Fennell-photo.png)
Problem solving skills are vital in the workplace.
With problems arising all the time, those who can solve them are extremely valuable to employers.
So, check out our list of 53 problem solving skills for all industries and experience levels, to help you get hired and move up the career ladder.
![problem solving resume sample Problem solving skills](https://standout-cv.com/wp-content/uploads/2022/04/Problem-solving-skills-1024x308.png)
Problem solving skills
Problem solving skills can be broken down into 5 categories. 1 for each step of the problem-solving process, from finding problems and identifying their causes , to implementing solutions and evaluating their success .
Finding problems
![problem solving resume sample Finding problems](https://standout-cv.com/wp-content/uploads/2021/02/Marketing-skills.png)
The first step of the problem-solving process is to locate problems that are having a negative effect on your organisation, which is not always easy as it seems.
- Reporting – e.g. “ Responsible for writing and analysing company’s annual review before presenting to shareholders at the end of every fiscal year. ”
- Monitoring – e.g. “Tasked with overseeing department budget and supervising internal audits, reporting on any gaps, inconsistencies or inefficiencies.”
- Research – e.g. “Used REDCAP software to gather data on our consumer base and branch into wider demographics, resulting in an improved understanding of strengths and weaknesses.”
- Forecasting – e.g. “Created an effective statistical model that found gaps in our market, allowing us to identify numerous underperforming areas.”
- Analysis – e.g. “Analysed 300 data points to spot patterns and anomalies in service .”
CV templates
Identifying causes
![problem solving resume sample Identifying causes](https://standout-cv.com/wp-content/uploads/2021/02/Management-skills.png)
Being able to identify the causes of problems within an organisation is an invaluable skill for any employer, because it allows them to start working on solutions. Here are some ways you can demonstrate this skill on your CV :
- Data gathering – e.g . “Gathered data on competitor consumer bases, to build an understanding of our underperforming areas”
- Data analysis – e.g. “Used SEO keyword research tools to analyse website ranking, and pages that could be improved within 6 months.”
- Testing – e.g. “By using software tools to test [company’s] online strategy, I successfully identified areas the company website needed to be improved”
- Monitoring – e.g . “Used software tools to monitor the efficiency of our new social media strategy, working with our communications team to observe customer patterns on all our online platforms.”
- Supervising – e.g. “Oversaw 20+ team members and compared performance against company standards .”
- Research – e.g. “Carried out independent research on our inefficient pricing model, created alternative, profitable pricing model which resulted in a 9% increase in net profit.”
- Forecasting – e.g. “Provided data modelling to ensure that our sales would carry through significant expansion period, continued to make steady profit throughout business expansion.”
- Analysis – e.g. “Carried out external financial audits for over 200 companies in 18 different regions, working with clients in several industries.”
- Reporting – e.g. “ Was responsible for creating weekly inventory and stock reports, notifying supervisory team of any noticeable inconsistences and their causes.”
- Critical Thinking – e.g. “Advised independent law firm on merging accounts with nationwide brand, preventing 12 job losses and contributing to successful merger.”
Generating solutions
![problem solving resume sample Solutions](https://standout-cv.com/wp-content/uploads/2021/02/Soft-skills.png)
Being able to come up with solutions to problems, demonstrates to an employer that you’re logical, creative, and able to think and work independently. Here are some ways you can illustrate this skill on your CV:
- Brain storming – e.g. “Worked with team of diverse creative directors to come up with the company vision and mission statement, along with accompanying advertising.”
- Collaboration – e.g. “ Helped supervisory team adapt their online strategy and target expansive consumer demographic base, resulting in an 11% increase in organic traffic.”
- Presenting – e.g. “Held regular meetings with clients, presenting the company vision and selling our solutions to prospective customers.”
- Strategic Thinking – e.g. “Overhauled our advertising strategy by hiring an independent creative communications team, resulting in a more successful campaign for our clients.”
- Active Listening – e.g. “Implemented online training and work-from-home benefits in order to deal with productivity slump, securing better work-life balance for staff.”
- Creativity – e.g. “Re-designed company website to be more user-friendly, reported a 19% growth in CTP advertising and 11% growth in sales in 12 months.”
- Innovation – e.g. “Headed successful campaign to move all our services online, resulting in an 8% boost in organic sales and a 12% cut in overhead costs.”
- Risk Taking – e.g. “Moved our online store to Shopify software and Instagram advertising, resulting in an 11% increase in organic traffic, 19% increase in advertising clicks, and 3% increase in sales during first quarter.”
- Project Design – e.g. “Worked with team of 3 strategists to successfully re-design our customer service system, moving to a more personalised experience for our clients and resulting in an increase in customer satisfaction of 16%.”
- Persuasion – e.g. “Influenced company decision to pause proposed business expansion into seven new locations, citing market instability and increased online competition.”
![problem solving resume sample CV builder](https://standout-cv.com/wp-content/uploads/2024/07/CV-builder-mob.png)
Build your CV now
Implementing solutions
![problem solving resume sample Implementing solutions](https://standout-cv.com/wp-content/uploads/2021/02/Sales-skills.png)
It’s important to have the necessary skills needed to implement solutions when problem solving: here are some examples of implementation skills and how to describe them on your CV:
- Project management – e.g. “Headed up a team of writers , editors, and designers in creating our successful monthly newsletter, distributed to our 500,000+ mailing list.”
- Planning – e.g. “ Organised our annual business conference from 2013-2017, organising meetings with clients, planning meetings with shareholders, and giving individual presentations.”
- Teamwork – e.g. “Worked in a diverse Communications team of 14 employees, handling press enquiries and requests for comments for high profile London law firm.”
- Leadership – e.g. “Managed a team of 50+ employees in a high-paced, fast-changing customer-facing role, with a high employee retention rate of 97%.”
- Time Management – e.g. “Managed a busy office of 150+ employees while meeting with clients, shareholders, and managing various office admin duties.”
- Responsibility – e.g. “Represented our organisation at [business conference] in 2014, 2015, and 2017, giving presentations on our annual report to shareholders and potential investors.”
- Scheduling – e.g. “Worked to meet tight deadlines for various high-profile advertising campaigns, while also working within the company’s design team to create compelling social media content.”
- Negotiation – e.g. “Influenced [company] decision to U-turn on proposed merger between London and Manchester law firms, resulting in a three-year pause on similar measures.”
- Written Communication Skills – e.g. “Handled all written customer and client enquiries, composed emails to shareholders, clients, and suppliers, helping our customer service satisfaction rating reaching an all-time high of 93%.”
- Technical Skills – e.g. “Trained our full team of 20+ employees in SurferSeo software, WordPress publishing, G-Suite, and Yoast.”
Evaluating success
![problem solving resume sample Evaluate](https://standout-cv.com/wp-content/uploads/2021/02/Finance-skills.png)
Being able to evaluate the success or failure of your solutions is key to being an effective problem solver, while also showing any employer that you’re dedicated to producing positive outcomes. Here are some ways that you can list your evaluation skills on your CV:
- Comparison – e.g. “Aided the department store’s buying team to select the best products from our suppliers and manufacturers, integrating two new high street brand ranges into our physical store.”
- Reporting – e.g. “ Conducted data analysis, independent research and phone call interviews to create statistical models about voter behaviour in varying demographic groups.”
- Giving and Receiving Feedback – e.g. “Conducted over 300 employee performance reviews and gave detailed feedback, leading to a boost in productivity and our organisation maintaining high employee retention.”
- Attention to Detail – e.g. “ Used editing software, Yoast, and other platform optimisation tools to ensure that our website was reader-friendly and error-free .”
- Monitoring – e.g. “Used platform research tools and Google analytics to track relevant data about our website traffic, monitoring any changes and using the data to adapt our strategy.”
- Test Development – e.g. “Supervised our production team as we tested and implemented various strategic changes to our customer service process, recording data and reporting back to management throughout the process.”
- Analysis – e.g. “Provided accurate data forecasting for client in the luxury goods sector, helping them branch into online advertising and securing an early monopoly in their niche.”
- Research – e.g. “Created user-friendly customer feedback forms to encourage authentic feedback for our website, resulting in a 32% increase in customer feedback and the implementation of 6 customer suggestions.”
- Verbal Communication – e.g. “Was tasked with representing our company at a nationwide level at [conference name], was personally responsible for an 8% increase in new, organic clients from media exposure from said event.”
- Adaptability – e.g. “Successfully integrated two departments into one communications team, with zero redundancies and 100% employee retention following the merger.”
What are problem solving skills?
Problem solving skills describe a set of skills that can be used in any work environment to identify problems and come up with effective solutions to fix them. Having good problem-solving skills also means being able to evaluate how effective your solutions have been – this means being able to analyse, monitor, and evaluate your work objectively.
You also need to possess a strong set of implementation skills in order to fix problems in a fast-paced work environment. Skills such as project management , planning, time management , and reporting are all cornerstone skills when it comes to solving problems.
Why are problem solving skills important?
Problem solving skills are important in any job for one simple reason: you’re going to encounter plenty of problems and obstacles in almost any line of work. Having good problem solving skills also reflect on your general competencies: being a good problem solver shows that you’re a self-starter, logical, creative and a helpful addition to any team.
Having a strong set of problem solving skills is also great for your career: you’ll be able to apply these skills in a wide range of roles and thrive in any fast-paced work environment. Put simply, being an effective problem-solver will help you advance in your career while contributing to the success of your organisation.
How to add problem solving skills to your CV
You can add your problem solving skills to your CV in two ways: either by adding a few relevant skills to your opening profile when writing your CV , or by adding examples to your work experience . When writing out your work experience, you can use the “responsibilities” section to demonstrate where you used your problem solving skills throughout your career, and the results you achieved for employers.
By placing some of your key problem-solving skills in your profile , you’re more likely to catch the attention of a recruiter searching for the ideal candidate. You can display your main problem solving skills as follows:
![problem solving resume sample CV profile](https://standout-cv.com/wp-content/uploads/2022/04/CV-profile-3.png)
Work experience
You can demonstrate your problem solving skills when discussing your former employment by listing your key responsibilities, tasks and achievements. Adding this information will back up the validity of your described skillset with concrete evidence.
![problem solving resume sample CV job](https://standout-cv.com/wp-content/uploads/2022/04/CV-job.png)
What To Avoid
If you want to demonstrate to a potential employer that you possess the skillset they’re looking for, you have to show, not tell. This means giving concrete examples of your skills in action, rather than offering generic statements such as “Good problem solver” or simply “problem solving skills.”
Employers want to know why you’ll be a valuable asset to their business or organisation, and it’s your job to show them why. Simply writing that you are a “problem solver” will not prove the fact to anyone, you need to show them with solid examples of your past work.
Follow the formula in the examples above to efficiently demonstrate your problem solving skills: the more achievements you can offer, the better.
![problem solving resume sample ResumeGiants](https://static.resumegiants.com/wp-content/uploads/sites/25/2024/03/04094621/logo_resumegiants_white.webp)
Resume Templates
![problem solving resume sample](https://static.resumegiants.com/wp-content/uploads/sites/25/2024/05/08141418/munich_resume_resumegiants-1040x1456.webp)
Create and edit your resume online
Generate compelling resumes with our user-friendly tool and secure employment quickly.
Resume examples for 217 jobs
![problem solving resume sample](https://static.resumegiants.com/wp-content/uploads/sites/25/2022/05/26115631/editor-160x154.webp)
Writing the perfect resume with our help just got easier. Check our resume guides for the job you desire.
Most Popular Resume Examples
![problem solving resume sample](https://static.resumegiants.com/wp-content/uploads/sites/25/2024/05/08142923/stockholm_resume_resumegiants-1040x1456.webp)
Featured articles
- Free Online Certifications to Add to Your Resume
- Make Shadowing Hours a Part of Your Resume
- How to Decline a Job Offer but Keep the Door Open
Latests articles
- The Definitive Guide to Resume Review With AI
- How to Write a Resume for Skills-Based Hiring
- How to Show Your Achievements on a Resume: STAR & CAR Methods
- Improve Your LinkedIn Profile Using ChatGPT
- 5 Tips for Using ChatGPT in Your Interview Prep
![problem solving resume sample](https://static.resumegiants.com/wp-content/uploads/sites/25/2022/02/01102925/3-e1643816052202.png)
Dive Into Expert Guides to Enhance your Resume
Make use of expert tips & tricks to to help you build the perfect resume
Adding Problem-Solving Skills To A Resume
![problem solving resume sample Adding Problem-Solving Skills at a Resume](https://static.resumegiants.com/wp-content/uploads/sites/25/2022/01/03192647/shutterstock_7167715631-736x414.webp)
Problem-Solving skills are essential in our daily lives , as uncomplicated issues may arise that need smart rectification.
Companies also find these skills valuable, irrespective of the industry you choose to work in. Thinking creatively, disassembling problems, and producing practical solutions to ease the situation makes you an asset.
For this reason, we recommend emphasizing this crucial skill on your resume during career searches, as it will set you apart from other individuals competing for the same option.
Are you a problem solver and what Fortunately, this article of ResumeGiants will provide the vital information you need to convey your soft skills and shed more light on what soft skills are and come examples.
Let’s begin!
Here, you will learn about:
What Problem-Solving Skills Are
Problem-solving skills are vital traits that enable us to:
- Identify problems
- Creatively assess them
- Think of solutions effectively and efficiently
This ability enables individuals to be problem solvers and find alternatives when routes to work are blocked, services are down, or anything of the sort happens. In the workplace, it becomes handy when we need to complete tasks quickly, free-up schedules, rectify errors, etc.
Developing this skill requires proficiency in several other skills , including analyzing problems, fathoming creative solutions, and applying these small factors in your personal life and business.
Essentially, honing your ability to analyze, evaluate, decide, and communicate creatively may guarantee your ability to think through challenging situations critically.
List of Problem-Solving Skills
As previously mentioned, the core components that produce effective decision-making include:
- Proper evaluation
- Communication
- Quick decision-making
This section aims to emphasize these factors, giving you more material to express your value on your resume than merely writing “able to solve problems”.
Additionally, merely stating that you possess problem-solving skills on your resume doesn’t set you apart from the crowd as it is now a cliché term. Essentially, all business individuals are expected to possess these skills since they require them.
What makes you appear more valuable is showcasing your problem-solving skills in your resume, and the information below will help you accomplish this goal. These include:
1. Analytical Skills
In business, the best option upon realizing a complicated situation is to assess the issue and understand the problem’s core. This analysis enables you to identify the problem’s cause and produce an effective solution.
Afterwards, the next step involves careful thoughts on why the problem arose, what actions will fix the issue, what tools are necessary for rectification, and more.
Presenting this aspect of your business personality may set you apart from other individuals competing for the same role.
2. Assessment
Analyzing the problem allows you to produce a list of actions that may end the complication; however, when these solutions aren’t obvious, your assessment ability comes into play.
Essentially, multiple solutions produce different outcomes. As a problem-solver, it’s best to evaluate the pros and cons of each possibility and pick the most logical option with little to no consequences.
Some consequences that require further assessment can include the idea’s speed of implementation, cost, efficacy, business requirements, etc.
For example, suppose you have 2 solutions , one fixing the problem long-term but will take days to process, and the other rectifying it short-term in hours.
In that case, if the complication impedes completing an urgent task, the short-term but quick option is practical.
You can take assessment skills further and consider other alternatives should your initial plan fail.
3. Decision-Making
Irrespective of how much analysis or assessment you make, a decision from the brainstorming session is necessary to move forward with the problem. Without good decision-making skills and speed-of-implementation , this attribute falls flat.
Essentially, carefully evaluating the problem and its possible solution is a crucial part of being a problem-solver.
Besides quick implementation, good decision-making skills allow you to factor in the necessary elements needed to execute the problem’s solution, whether the managers or other group members.
4. Communication
As previously mentioned, making a decision may involve consulting your leaders or group members; however, conveying the problem and its possible answers may be impossible without effective communication.
Suppose you’re a developer that works with a team of other programmers and runs into a problem on your end. Failure to convey the problem and solution will hinder work progress or make you seem ineffective.
5. Creativity
Last but not least, the ability that’s necessary to develop complex problem-solving skills is creativity . In other words, the ability to fathom multiple ways to solve the puzzle and view the issue from multiple hypothetical angles.
Creativity implies that you can think outside the box to arrive at a decision that ends the problem in the best way possible. Additionally, this skill will enable you to rectify issues when they involve your group or information that’s not currently within your grasp.
Nevertheless, strive for creativity and develop your mind to view multiple angles to provide a solution.
Showing Problem-Solving Skills in your Resume
Showcasing your problem-solving skills on your resume may seem like a tricky task, but there are multiple locations on the document to accommodate this ability. You can use the “Skills” section, the “Achievements” section and even give examples of when you solved complicated problems in the “Experience” section .
Remember that when presenting your problem-solving skills, avoid writing down the generic “problem-solving” term, as employers encounter the word regularly.
Instead, you can list specific technical and soft skills in your arsenal that would help you solve problems, like research and decision-making abilities.
The most significant place to include problem-solving skills for a resume is in the “experience” section . Use specific examples you can back up with demonstrable action :
- Present short but powerful examples of times you overcame significant obstacles
- Make sure they are relevant to your career path and the job you’re applying for
- Back them up with figures and statistics wherever you can.
It’s essential to tailor your problem-solving examples to the keywords of the job description you’re applying for. You need to show how your experiences make you an ideal candidate for this role.
Examples of Problem-Solving Skills on a Resume
As an example, let’s take a look at some ways problem-solving can be expressed in the experience section of a business analyst resume :
Brockton Industries / Business Analyst / Atlanta, GA /2018 – 2022
- Assessed risk of testing processes, thereby saving the company $5,000 annually.
- Increased customer satisfaction by 31% by redesigning customer communication and fulfillment procedures.
- Improved effective communication with company clients to better mutual understanding of processes and service
Now let’s take a look at how problem-solving could be expressed in the experienc e section of a UX Designer resume :
Lamax Solutions/ Senior UX Designer/ Atlanta, GA /2019-Present
- Achieved an 8% boost in user engagement by producing new visual parallax scrolling design prototypes.
- Developed user-based interfaces by focusing on data-driven design systems, resulting in a 89% increase in traffic over three consecutive years.
- Increased employee satisfaction by 20% by utilizing proprietary technology to install third-party applications like Figma into the mainframe
As you can see, it doesn’t matter which way around you present the problem, the solutions, or the impact your decision made. Just make sure you stress that you were indispensable in achieving an optimum outcome!
How to Improve your Problem-Solving Skills
you want to improve your problem-solving skills for a resume, the first step is to identify your areas of weakness.
Once you have identified these weaknesses, you can then begin to develop strategies to address them.
Some ways you can improve your abilities in these areas include:
- Practice problem-solving exercises including puzzles and logic games
- Read books or articles related to problem-solving to help you to understand different techniques and approaches
- Seek out real-life challenges that require problem-solving, such as volunteering or taking on new responsibilities
- Keep a journal of your problem-solving successes to track your progress and help you identify areas for improvement.
The most effective steps to take to practically improve your problem-solving ability is to:
- Practice active listening . Listen to the problem carefully
- Ask clarifying questions to make sure you understand the issue correctly
- Break down the problem into its components and look for patterns and commonalities.
Once you have a better understanding of the problem, you can generate possible solutions and select the one that best fits the situation. It’s also important to practice using problem-solving techniques in different contexts.
Problem-Solving Skills on a Resume: Conclusion
If you feel confident in your ability to thoroughly analyze problems, evaluate possible solutions, and promptly execute the correct actions for rectification, it’s worth including in your resume.
These skills reveal to employers that you’re a valuable asset , as complicated tasks will present little to no challenges while you work.
Hopefully, the information in this article is sufficient in helping you effectively present your problem-solving skills in your resume . Consider using our free resume builder to ease the hassle of composing this crucial document.
Our platform presents multiple resume templates and examples, thereby removing the challenge associated with the task. Let’s get a winning-resume!
Related posts
Listing Relevant Coursework on a Resume: Get it Right! Thinking about listing coursework on a resume? Read on to learn the tips and tricks for a job-winning resume that stands out from the crowd. Updated on June 19, 2023 Listing Relevant Coursework on a Resume: Get it Right!
Transferable skills: Definition and Examples for Your Resume Top transferable skills to show your core abilities and competencies! Look at our list of of transferable skills and see how to include them. Updated on March 30, 2023 Transferable skills: Definition and Examples for Your Resume
How Long a Resume Should Be? One-page resume? Several pages? The resume’s length can vary based on one’s unique needs. Read on to discover how long your resume should be. Updated on February 20, 2024 How Long a Resume Should Be?
Explore Jobs
- Jobs Near Me
- Remote Jobs
- Full Time Jobs
- Part Time Jobs
- Entry Level Jobs
- Work From Home Jobs
Find Specific Jobs
- $15 Per Hour Jobs
- $20 Per Hour Jobs
- Hiring Immediately Jobs
- High School Jobs
- H1b Visa Jobs
Explore Careers
- Business And Financial
- Architecture And Engineering
- Computer And Mathematical
Explore Professions
- What They Do
- Certifications
- Demographics
Best Companies
- Health Care
- Fortune 500
Explore Companies
- CEO And Executies
- Resume Builder
- Career Advice
- Explore Majors
- Questions And Answers
- Interview Questions
What Are Problem-Solving Skills? (Definition, Examples, And How To List On A Resume)
- What Are Skills Employers Look For?
- What Are Inductive Reasoning?
- What Are Problem Solving Skills?
- What Are Active Listening Skills?
- What Are Management Skills?
- What Are Attention To Detail?
- What Are Detail Oriented Skills?
- What Are Domain Knowledge?
- What Is Professionalism?
- What Are Rhetorical Skills?
- What Is Integrity?
- What Are Persuasion Skills?
- How To Start A Conversation
- How To Write A Conclusion For A Research Paper
- Team Player
- Visual Learner
- High Income Skills
- The Most Important Professional Skills
Find a Job You Really Want In
Summary. Problem-solving skills include analysis, creativity, prioritization, organization, and troubleshooting. To solve a problem, you need to use a variety of skills based on the needs of the situation.
Most jobs essentially boil down to identifying and solving problems consistently and effectively. That’s why employers value problem-solving skills in job candidates for just about every role.
We’ll cover problem-solving methods, ways to improve your problem-solving skills, and examples of showcasing your problem-solving skills during your job search .
Key Takeaways:
If you can show off your problem-solving skills on your resume , in your cover letter , and during a job interview, you’ll be one step closer to landing a job.
Companies rely on employees who can handle unexpected challenges, identify persistent issues, and offer workable solutions in a positive way.
It is important to improve problem solving skill because this is a skill that can be cultivated and nurtured so you can become better at dealing with problems over time.
![problem solving resume sample What are problem solving skills (definition, examples, and how to list on a resume)](https://www.zippia.com/wp-content/uploads/2021/05/what-are-problem-solving-skills-definition-examples-and-how-to-list-on-a-resume.png)
Types of Problem-Solving Skills
How to improve your problem-solving skills, example answers to problem-solving interview questions, how to show off problem-solving skills on a resume, example resume and cover letter with problem-solving skills, more about problem-solving skills, problem solving skills faqs.
- Sign Up For More Advice and Jobs
Problem-solving skills are skills that help you identify and solve problems effectively and efficiently . Your ability to solve problems is one of the main ways that hiring managers and recruiters assess candidates, as those with excellent problem-solving skills are more likely to autonomously carry out their responsibilities.
A true problem solver can look at a situation, find the cause of the problem (or causes, because there are often many issues at play), and then come up with a reasonable solution that effectively fixes the problem or at least remedies most of it.
The ability to solve problems is considered a soft skill , meaning that it’s more of a personality trait than a skill you’ve learned at school, on the job, or through technical training.
That being said, your proficiency with various hard skills will have a direct bearing on your ability to solve problems. For example, it doesn’t matter if you’re a great problem-solver; if you have no experience with astrophysics, you probably won’t be hired as a space station technician .
Problem-solving is considered a skill on its own, but it’s supported by many other skills that can help you be a better problem solver. These skills fall into a few different categories of problem-solving skills.
Problem recognition and analysis. The first step is to recognize that there is a problem and discover what it is or what the root cause of it is.
You can’t begin to solve a problem unless you’re aware of it. Sometimes you’ll see the problem yourself and other times you’ll be told about the problem. Both methods of discovery are very important, but they can require some different skills. The following can be an important part of the process:
Active listening
Data analysis
Historical analysis
Communication
Create possible solutions. You know what the problem is, and you might even know the why of it, but then what? Your next step is the come up with some solutions.
Most of the time, the first solution you come up with won’t be the right one. Don’t fall victim to knee-jerk reactions; try some of the following methods to give you solution options.
Brainstorming
Forecasting
Decision-making
Topic knowledge/understanding
Process flow
Evaluation of solution options. Now that you have a lot of solution options, it’s time to weed through them and start casting some aside. There might be some ridiculous ones, bad ones, and ones you know could never be implemented. Throw them away and focus on the potentially winning ideas.
This step is probably the one where a true, natural problem solver will shine. They intuitively can put together mental scenarios and try out solutions to see their plusses and minuses. If you’re still working on your skill set — try listing the pros and cons on a sheet of paper.
Prioritizing
Evaluating and weighing
Solution implementation. This is your “take action” step. Once you’ve decided which way to go, it’s time to head down that path and see if you were right. This step takes a lot of people and management skills to make it work for you.
Dependability
Teambuilding
Troubleshooting
Follow-Through
Believability
Trustworthiness
Project management
Evaluation of the solution. Was it a good solution? Did your plan work or did it fail miserably? Sometimes the evaluation step takes a lot of work and review to accurately determine effectiveness. The following skills might be essential for a thorough evaluation.
Customer service
Feedback responses
Flexibility
You now have a ton of skills in front of you. Some of them you have naturally and some — not so much. If you want to solve a problem, and you want to be known for doing that well and consistently, then it’s time to sharpen those skills.
Develop industry knowledge. Whether it’s broad-based industry knowledge, on-the-job training , or very specific knowledge about a small sector — knowing all that you can and feeling very confident in your knowledge goes a long way to learning how to solve problems.
Be a part of a solution. Step up and become involved in the problem-solving process. Don’t lead — but follow. Watch an expert solve the problem and, if you pay attention, you’ll learn how to solve a problem, too. Pay attention to the steps and the skills that a person uses.
Practice solving problems. Do some role-playing with a mentor , a professor , co-workers, other students — just start throwing problems out there and coming up with solutions and then detail how those solutions may play out.
Go a step further, find some real-world problems and create your solutions, then find out what they did to solve the problem in actuality.
Identify your weaknesses. If you could easily point out a few of your weaknesses in the list of skills above, then those are the areas you need to focus on improving. How you do it is incredibly varied, so find a method that works for you.
Solve some problems — for real. If the opportunity arises, step in and use your problem-solving skills. You’ll never really know how good (or bad) you are at it until you fail.
That’s right, failing will teach you so much more than succeeding will. You’ll learn how to go back and readdress the problem, find out where you went wrong, learn more from listening even better. Failure will be your best teacher ; it might not make you feel good, but it’ll make you a better problem-solver in the long run.
Once you’ve impressed a hiring manager with top-notch problem-solving skills on your resume and cover letter , you’ll need to continue selling yourself as a problem-solver in the job interview.
There are three main ways that employers can assess your problem-solving skills during an interview:
By asking questions that relate to your past experiences solving problems
Posing hypothetical problems for you to solve
By administering problem-solving tests and exercises
The third method varies wildly depending on what job you’re applying for, so we won’t attempt to cover all the possible problem-solving tests and exercises that may be a part of your application process.
Luckily, interview questions focused on problem-solving are pretty well-known, and most can be answered using the STAR method . STAR stands for situation, task, action, result, and it’s a great way to organize your answers to behavioral interview questions .
Let’s take a look at how to answer some common interview questions built to assess your problem-solving capabilities:
At my current job as an operations analyst at XYZ Inc., my boss set a quarterly goal to cut contractor spending by 25% while maintaining the same level of production and moving more processes in-house. It turned out that achieving this goal required hiring an additional 6 full-time employees, which got stalled due to the pandemic. I suggested that we widen our net and hire remote employees after our initial applicant pool had no solid candidates. I ran the analysis on overhead costs and found that if even 4 of the 6 employees were remote, we’d save 16% annually compared to the contractors’ rates. In the end, all 6 employees we hired were fully remote, and we cut costs by 26% while production rose by a modest amount.
I try to step back and gather research as my first step. For instance, I had a client who needed a graphic designer to work with Crello, which I had never seen before, let alone used. After getting the project details straight, I began meticulously studying the program the YouTube tutorials, and the quick course Crello provides. I also reached out to coworkers who had worked on projects for this same client in the past. Once I felt comfortable with the software, I started work immediately. It was a slower process because I had to be more methodical in my approach, but by putting in some extra hours, I turned in the project ahead of schedule. The client was thrilled with my work and was shocked to hear me joke afterward that it was my first time using Crello.
As a digital marketer , website traffic and conversion rates are my ultimate metrics. However, I also track less visible metrics that can illuminate the story behind the results. For instance, using Google Analytics, I found that 78% of our referral traffic was coming from one affiliate, but that these referrals were only accounting for 5% of our conversions. Another affiliate, who only accounted for about 10% of our referral traffic, was responsible for upwards of 30% of our conversions. I investigated further and found that the second, more effective affiliate was essentially qualifying our leads for us before sending them our way, which made it easier for us to close. I figured out exactly how they were sending us better customers, and reached out to the first, more prolific but less effective affiliate with my understanding of the results. They were able to change their pages that were referring us traffic, and our conversions from that source tripled in just a month. It showed me the importance of digging below the “big picture” metrics to see the mechanics of how revenue was really being generated through digital marketing.
You can bring up your problem-solving skills in your resume summary statement , in your work experience , and under your education section , if you’re a recent graduate. The key is to include items on your resume that speak direclty to your ability to solve problems and generate results.
If you can, quantify your problem-solving accomplishments on your your resume . Hiring managers and recruiters are always more impressed with results that include numbers because they provide much-needed context.
This sample resume for a Customer Service Representative will give you an idea of how you can work problem solving into your resume.
Michelle Beattle 111 Millennial Parkway Chicago, IL 60007 (555) 987-6543 [email protected] Professional Summary Qualified Customer Services Representative with 3 years in a high-pressure customer service environment. Professional, personable, and a true problem solver. Work History ABC Store — Customer Service Representative 01/2015 — 12/2017 Managed in-person and phone relations with customers coming in to pick up purchases, return purchased products, helped find and order items not on store shelves, and explained details and care of merchandise. Became a key player in the customer service department and was promoted to team lead. XYZ Store — Customer Service Representative/Night Manager 01/2018 — 03/2020, released due to Covid-19 layoffs Worked as the night manager of the customer service department and filled in daytime hours when needed. Streamlined a process of moving customers to the right department through an app to ease the burden on the phone lines and reduce customer wait time by 50%. Was working on additional wait time problems when the Covid-19 pandemic caused our stores to close permanently. Education Chicago Tech 2014-2016 Earned an Associate’s Degree in Principles of Customer Care Skills Strong customer service skills Excellent customer complaint resolution Stock record management Order fulfillment New product information Cash register skills and proficiency Leader in problem solving initiatives
You can see how the resume gives you a chance to point out your problem-solving skills and to show where you used them a few times. Your cover letter is your chance to introduce yourself and list a few things that make you stand out from the crowd.
Michelle Beattle 111 Millennial Parkway Chicago, IL 60007 (555) 987-6543 [email protected] Dear Mary McDonald, I am writing in response to your ad on Zippia for a Customer Service Representative . Thank you for taking the time to consider me for this position. Many people believe that a job in customer service is simply listening to people complain all day. I see the job as much more than that. It’s an opportunity to help people solve problems, make their experience with your company more enjoyable, and turn them into life-long advocates of your brand. Through my years of experience and my educational background at Chicago Tech, where I earned an Associate’s Degree in the Principles of Customer Care, I have learned that the customers are the lifeline of the business and without good customer service representatives, a business will falter. I see it as my mission to make each and every customer I come in contact with a fan. I have more than five years of experience in the Customer Services industry and had advanced my role at my last job to Night Manager. I am eager to again prove myself as a hard worker, a dedicated people person, and a problem solver that can be relied upon. I have built a professional reputation as an employee that respects all other employees and customers, as a manager who gets the job done and finds solutions when necessary, and a worker who dives in to learn all she can about the business. Most of my customers have been very satisfied with my resolution ideas and have returned to do business with us again. I believe my expertise would make me a great match for LMNO Store. I have enclosed my resume for your review, and I would appreciate having the opportunity to meet with you to further discuss my qualifications. Thank you again for your time and consideration. Sincerely, Michelle Beattle
You’ve no doubt noticed that many of the skills listed in the problem-solving process are repeated. This is because having these abilities or talents is so important to the entire course of getting a problem solved.
In fact, they’re worthy of a little more attention. Many of them are similar, so we’ll pull them together and discuss how they’re important and how they work together.
Communication, active listening, and customer service skills. No matter where you are in the process of problem-solving, you need to be able to show that you’re listening and engaged and really hearing what the problem is or what a solution may be.
Obviously, the other part of this is being able to communicate effectively so people understand what you’re saying without confusion. Rolled into this are customer service skills , which really are all about listening and responding appropriately — it’s the ultimate in interpersonal communications.
Analysis (data and historical), research, and topic knowledge/understanding. This is how you intellectually grasp the issue and approach it. This can come from studying the topic and the process or it can come from knowledge you’ve gained after years in the business. But the best solutions come from people who thoroughly understand the problem.
Creativity, brainstorming, troubleshooting, and flexibility. All of you creative thinkers will like this area because it’s when your brain is at its best.
Coming up with ideas, collaborating with others, leaping over hurdles, and then being able to change courses immediately, if need be, are all essential. If you’re not creative by nature, then having a team of diverse thinkers can help you in this area.
Dependability, believability, trustworthiness, and follow-through. Think about it, these are all traits a person needs to have to make change happen and to make you comfortable taking that next step with them. Someone who is shifty and shady and never follows through, well, you’re simply not going to do what they ask, are you?
Leadership, teambuilding, decision-making, and project management. These are the skills that someone who is in charge is brimming with. These are the leaders you enjoy working for because you know they’re doing what they can to keep everything in working order. These skills can be learned but they’re often innate.
Prioritizing, prediction, forecasting, evaluating and weighing, and process flow. If you love flow charts, data analysis, prediction modeling, and all of that part of the equation, then you might have some great problem-solving abilities.
These are all great skills because they can help you weed out bad ideas, see flaws, and save massive amounts of time in trial and error.
What is a good example of problem-solving skills?
Good examples of porblem-solving skills include research, analysis, creativity, communciation, and decision-making. Each of these skills build off one another to contribute to the problem solving process. Research and analysis allow you to identify a problem.
Creativity and analysis help you consider different solutions. Meanwhile, communication and decision-making are key to working with others to solve a problem on a large scale.
What are 3 key attributes of a good problem solver?
3 key attributes of a good problem solver are persistence, intellegince, and empathy. Persistence is crucial to remain motivated to work through challenges. Inellegince is needed to make smart, informed choices. Empathy is crucial to maintain positive relationships with others as well as yourself.
What can I say instead of problem-solving skills?
Instead of saying problem-solving skills, you can say the following:
Critical thinker
Solutions-oriented
Engineering
Using different words is helpful, especially when writing your resume and cover letter.
What is problem-solving in the workplace?
Problem-solving in the workplace is the ability to work through any sort of challenge, conflict, or unexpected situation and still achieve business goals. Though it varies by profession, roblem-solving in the workplace is very important for almost any job, because probelms are inevitable. You need to have the appropriate level of problem-solving skills if you want to succeed in your career, whatever it may be.
Department of Labor – Problem Solving and Critical Thinking
How useful was this post?
Click on a star to rate it!
Average rating / 5. Vote count:
No votes so far! Be the first to rate this post.
![problem solving resume sample ' src=](https://www.zippia.com/wp-content/uploads/2021/07/kristin-kizer-2021.jpg)
Kristin Kizer is an award-winning writer, television and documentary producer, and content specialist who has worked on a wide variety of written, broadcast, and electronic publications. A former writer/producer for The Discovery Channel, she is now a freelance writer and delighted to be sharing her talents and time with the wonderful Zippia audience.
Recent Job Searches
- Registered Nurse Jobs Resume Location
- Truck Driver Jobs Resume Location
- Call Center Representative Jobs Resume Location
- Customer Service Representative Jobs Resume
- Delivery Driver Jobs Resume Location
- Warehouse Worker Jobs Resume Location
- Account Executive Jobs Resume Location
- Sales Associate Jobs Resume Location
- Licensed Practical Nurse Jobs Resume Location
- Company Driver Jobs Resume
Related posts
![problem solving resume sample teamwork interview questions](https://www.zippia.com/wp-content/uploads/2019/11/teamwork-interview-questions.jpg)
12 Qualities Of An Effective Team Player (With Examples)
![problem solving resume sample](https://www.zippia.com/wp-content/uploads/2017/12/avoid-asking-3.jpg)
What Is Aptitude And Why Do You Need To Know About It?
![problem solving resume sample](https://www.zippia.com/wp-content/uploads/2020/09/c891ad8dc90eee65c6fdfd9de7cd-1452915.jpg)
Hard Skills: Definition, Resume Tips, And 73+ Examples
![problem solving resume sample](https://www.zippia.com/wp-content/uploads/2022/11/masters-in-public-health-jobs.jpg)
Master’s In Public Health Jobs [10 Best-Paying + 10 Entry-Level Jobs You Can Do With A Public Health Degree]
- Career Advice >
- Desired Traits >
- Problem Solving Skills
![problem solving resume sample Career Sidekick](https://careersidekick.com/wp-content/uploads/2023/11/CareerSidekick-Logo-200px.png)
26 Expert-Backed Problem Solving Examples – Interview Answers
Published: February 13, 2023
Interview Questions and Answers
Actionable advice from real experts:
![Biron-Clark-meet-team picture of Biron Clark](https://careersidekick.com/wp-content/uploads/2023/12/Biron-Clark-removebg-preview-1-290x290.png)
Biron Clark
Former Recruiter
![Kyle Elliott problem solving resume sample](https://careersidekick.com/wp-content/uploads/2024/02/Kyle-Elliott-4-290x290.png)
Contributor
Dr. Kyle Elliott
Career Coach
![Hayley-Jukes-Headshot problem solving resume sample](https://careersidekick.com/wp-content/uploads/2024/04/827F65F7-47BD-41B4-ABDC-20AF5E1808A1-removebg-preview.png)
Hayley Jukes
Editor-in-Chief
![Biron Clark Biron Clark](https://careersidekick.com/wp-content/uploads/2023/02/Biron-Clark-290x290.png)
Biron Clark , Former Recruiter
Kyle Elliott , Career Coach
![Hayley-Jukes-Headshot Image of Hayley Jukes](https://careersidekick.com/wp-content/uploads/2024/04/827F65F7-47BD-41B4-ABDC-20AF5E1808A1-removebg-preview-290x290.png)
Hayley Jukes , Editor
As a recruiter , I know employers like to hire people who can solve problems and work well under pressure.
A job rarely goes 100% according to plan, so hiring managers are more likely to hire you if you seem like you can handle unexpected challenges while staying calm and logical.
But how do they measure this?
Hiring managers will ask you interview questions about your problem-solving skills, and they might also look for examples of problem-solving on your resume and cover letter.
In this article, I’m going to share a list of problem-solving examples and sample interview answers to questions like, “Give an example of a time you used logic to solve a problem?” and “Describe a time when you had to solve a problem without managerial input. How did you handle it, and what was the result?”
- Problem-solving involves identifying, prioritizing, analyzing, and solving problems using a variety of skills like critical thinking, creativity, decision making, and communication.
- Describe the Situation, Task, Action, and Result ( STAR method ) when discussing your problem-solving experiences.
- Tailor your interview answer with the specific skills and qualifications outlined in the job description.
- Provide numerical data or metrics to demonstrate the tangible impact of your problem-solving efforts.
What are Problem Solving Skills?
Problem-solving is the ability to identify a problem, prioritize based on gravity and urgency, analyze the root cause, gather relevant information, develop and evaluate viable solutions, decide on the most effective and logical solution, and plan and execute implementation.
Problem-solving encompasses other skills that can be showcased in an interview response and your resume. Problem-solving skills examples include:
- Critical thinking
- Analytical skills
- Decision making
- Research skills
- Technical skills
- Communication skills
- Adaptability and flexibility
Why is Problem Solving Important in the Workplace?
Problem-solving is essential in the workplace because it directly impacts productivity and efficiency. Whenever you encounter a problem, tackling it head-on prevents minor issues from escalating into bigger ones that could disrupt the entire workflow.
Beyond maintaining smooth operations, your ability to solve problems fosters innovation. It encourages you to think creatively, finding better ways to achieve goals, which keeps the business competitive and pushes the boundaries of what you can achieve.
Effective problem-solving also contributes to a healthier work environment; it reduces stress by providing clear strategies for overcoming obstacles and builds confidence within teams.
Examples of Problem-Solving in the Workplace
- Correcting a mistake at work, whether it was made by you or someone else
- Overcoming a delay at work through problem solving and communication
- Resolving an issue with a difficult or upset customer
- Overcoming issues related to a limited budget, and still delivering good work through the use of creative problem solving
- Overcoming a scheduling/staffing shortage in the department to still deliver excellent work
- Troubleshooting and resolving technical issues
- Handling and resolving a conflict with a coworker
- Solving any problems related to money, customer billing, accounting and bookkeeping, etc.
- Taking initiative when another team member overlooked or missed something important
- Taking initiative to meet with your superior to discuss a problem before it became potentially worse
- Solving a safety issue at work or reporting the issue to those who could solve it
- Using problem solving abilities to reduce/eliminate a company expense
- Finding a way to make the company more profitable through new service or product offerings, new pricing ideas, promotion and sale ideas, etc.
- Changing how a process, team, or task is organized to make it more efficient
- Using creative thinking to come up with a solution that the company hasn’t used before
- Performing research to collect data and information to find a new solution to a problem
- Boosting a company or team’s performance by improving some aspect of communication among employees
- Finding a new piece of data that can guide a company’s decisions or strategy better in a certain area
Problem-Solving Examples for Recent Grads/Entry-Level Job Seekers
- Coordinating work between team members in a class project
- Reassigning a missing team member’s work to other group members in a class project
- Adjusting your workflow on a project to accommodate a tight deadline
- Speaking to your professor to get help when you were struggling or unsure about a project
- Asking classmates, peers, or professors for help in an area of struggle
- Talking to your academic advisor to brainstorm solutions to a problem you were facing
- Researching solutions to an academic problem online, via Google or other methods
- Using problem solving and creative thinking to obtain an internship or other work opportunity during school after struggling at first
How To Answer “Tell Us About a Problem You Solved”
When you answer interview questions about problem-solving scenarios, or if you decide to demonstrate your problem-solving skills in a cover letter (which is a good idea any time the job description mentions problem-solving as a necessary skill), I recommend using the STAR method.
STAR stands for:
It’s a simple way of walking the listener or reader through the story in a way that will make sense to them.
Start by briefly describing the general situation and the task at hand. After this, describe the course of action you chose and why. Ideally, show that you evaluated all the information you could given the time you had, and made a decision based on logic and fact. Finally, describe the positive result you achieved.
Note: Our sample answers below are structured following the STAR formula. Be sure to check them out!
EXPERT ADVICE
![Kyle Elliott problem solving resume sample](https://careersidekick.com/wp-content/uploads/2024/02/Kyle-Elliott-4.png)
Dr. Kyle Elliott , MPA, CHES Tech & Interview Career Coach caffeinatedkyle.com
How can I communicate complex problem-solving experiences clearly and succinctly?
Before answering any interview question, it’s important to understand why the interviewer is asking the question in the first place.
When it comes to questions about your complex problem-solving experiences, for example, the interviewer likely wants to know about your leadership acumen, collaboration abilities, and communication skills, not the problem itself.
Therefore, your answer should be focused on highlighting how you excelled in each of these areas, not diving into the weeds of the problem itself, which is a common mistake less-experienced interviewees often make.
Tailoring Your Answer Based on the Skills Mentioned in the Job Description
As a recruiter, one of the top tips I can give you when responding to the prompt “Tell us about a problem you solved,” is to tailor your answer to the specific skills and qualifications outlined in the job description.
Once you’ve pinpointed the skills and key competencies the employer is seeking, craft your response to highlight experiences where you successfully utilized or developed those particular abilities.
For instance, if the job requires strong leadership skills, focus on a problem-solving scenario where you took charge and effectively guided a team toward resolution.
By aligning your answer with the desired skills outlined in the job description, you demonstrate your suitability for the role and show the employer that you understand their needs.
Amanda Augustine expands on this by saying:
“Showcase the specific skills you used to solve the problem. Did it require critical thinking, analytical abilities, or strong collaboration? Highlight the relevant skills the employer is seeking.”
Interview Answers to “Tell Me About a Time You Solved a Problem”
Now, let’s look at some sample interview answers to, “Give me an example of a time you used logic to solve a problem,” or “Tell me about a time you solved a problem,” since you’re likely to hear different versions of this interview question in all sorts of industries.
The example interview responses are structured using the STAR method and are categorized into the top 5 key problem-solving skills recruiters look for in a candidate.
1. Analytical Thinking
![problem solving resume sample problem solving resume sample](https://careersidekick.com/wp-content/uploads/2024/04/image-2.png)
Situation: In my previous role as a data analyst , our team encountered a significant drop in website traffic.
Task: I was tasked with identifying the root cause of the decrease.
Action: I conducted a thorough analysis of website metrics, including traffic sources, user demographics, and page performance. Through my analysis, I discovered a technical issue with our website’s loading speed, causing users to bounce.
Result: By optimizing server response time, compressing images, and minimizing redirects, we saw a 20% increase in traffic within two weeks.
2. Critical Thinking
![problem solving resume sample problem solving resume sample](https://careersidekick.com/wp-content/uploads/2024/04/image-1.png)
Situation: During a project deadline crunch, our team encountered a major technical issue that threatened to derail our progress.
Task: My task was to assess the situation and devise a solution quickly.
Action: I immediately convened a meeting with the team to brainstorm potential solutions. Instead of panicking, I encouraged everyone to think outside the box and consider unconventional approaches. We analyzed the problem from different angles and weighed the pros and cons of each solution.
Result: By devising a workaround solution, we were able to meet the project deadline, avoiding potential delays that could have cost the company $100,000 in penalties for missing contractual obligations.
3. Decision Making
![problem solving resume sample problem solving resume sample](https://careersidekick.com/wp-content/uploads/2024/04/image-4.png)
Situation: As a project manager , I was faced with a dilemma when two key team members had conflicting opinions on the project direction.
Task: My task was to make a decisive choice that would align with the project goals and maintain team cohesion.
Action: I scheduled a meeting with both team members to understand their perspectives in detail. I listened actively, asked probing questions, and encouraged open dialogue. After carefully weighing the pros and cons of each approach, I made a decision that incorporated elements from both viewpoints.
Result: The decision I made not only resolved the immediate conflict but also led to a stronger sense of collaboration within the team. By valuing input from all team members and making a well-informed decision, we were able to achieve our project objectives efficiently.
4. Communication (Teamwork)
![problem solving resume sample problem solving resume sample](https://careersidekick.com/wp-content/uploads/2024/04/image-3.png)
Situation: During a cross-functional project, miscommunication between departments was causing delays and misunderstandings.
Task: My task was to improve communication channels and foster better teamwork among team members.
Action: I initiated regular cross-departmental meetings to ensure that everyone was on the same page regarding project goals and timelines. I also implemented a centralized communication platform where team members could share updates, ask questions, and collaborate more effectively.
Result: Streamlining workflows and improving communication channels led to a 30% reduction in project completion time, saving the company $25,000 in operational costs.
5. Persistence
Situation: During a challenging sales quarter, I encountered numerous rejections and setbacks while trying to close a major client deal.
Task: My task was to persistently pursue the client and overcome obstacles to secure the deal.
Action: I maintained regular communication with the client, addressing their concerns and demonstrating the value proposition of our product. Despite facing multiple rejections, I remained persistent and resilient, adjusting my approach based on feedback and market dynamics.
Result: After months of perseverance, I successfully closed the deal with the client. By closing the major client deal, I exceeded quarterly sales targets by 25%, resulting in a revenue increase of $250,000 for the company.
Tips to Improve Your Problem-Solving Skills
Throughout your career, being able to showcase and effectively communicate your problem-solving skills gives you more leverage in achieving better jobs and earning more money .
So to improve your problem-solving skills, I recommend always analyzing a problem and situation before acting.
When discussing problem-solving with employers, you never want to sound like you rush or make impulsive decisions. They want to see fact-based or data-based decisions when you solve problems.
Don’t just say you’re good at solving problems. Show it with specifics. How much did you boost efficiency? Did you save the company money? Adding numbers can really make your achievements stand out.
To get better at solving problems, analyze the outcomes of past solutions you came up with. You can recognize what works and what doesn’t.
Think about how you can improve researching and analyzing a situation, how you can get better at communicating, and deciding on the right people in the organization to talk to and “pull in” to help you if needed, etc.
Finally, practice staying calm even in stressful situations. Take a few minutes to walk outside if needed. Step away from your phone and computer to clear your head. A work problem is rarely so urgent that you cannot take five minutes to think (with the possible exception of safety problems), and you’ll get better outcomes if you solve problems by acting logically instead of rushing to react in a panic.
You can use all of the ideas above to describe your problem-solving skills when asked interview questions about the topic. If you say that you do the things above, employers will be impressed when they assess your problem-solving ability.
More Interview Resources
- 3 Answers to “How Do You Handle Stress?”
- How to Answer “How Do You Handle Conflict?” (Interview Question)
- Sample Answers to “Tell Me About a Time You Failed”
![Biron-Clark-meet-team picture of Biron Clark](https://careersidekick.com/wp-content/uploads/2023/12/Biron-Clark-removebg-preview-1.png)
About the Author
Biron Clark is a former executive recruiter who has worked individually with hundreds of job seekers, reviewed thousands of resumes and LinkedIn profiles, and recruited for top venture-backed startups and Fortune 500 companies. He has been advising job seekers since 2012 to think differently in their job search and land high-paying, competitive positions. Follow on Twitter and LinkedIn .
Read more articles by Biron Clark
About the Contributor
Kyle Elliott , career coach and mental health advocate, transforms his side hustle into a notable practice, aiding Silicon Valley professionals in maximizing potential. Follow Kyle on LinkedIn .
![Hayley-Jukes-Headshot Image of Hayley Jukes](https://careersidekick.com/wp-content/uploads/2024/04/827F65F7-47BD-41B4-ABDC-20AF5E1808A1-removebg-preview.png)
About the Editor
Hayley Jukes is the Editor-in-Chief at CareerSidekick with five years of experience creating engaging articles, books, and transcripts for diverse platforms and audiences.
Continue Reading
12 Expert-Approved Responses to ‘What Makes You Unique?’ in Job Interviews
15 most common pharmacist interview questions and answers, 15 most common paralegal interview questions and answers, top 30+ funny interview questions and answers, 60 hardest interview questions and answers, 100+ best ice breaker questions to ask candidates, top 20 situational interview questions (& sample answers), 15 most common physical therapist interview questions and answers.
![problem solving resume sample Resumehead](https://resumehead.com/wp-content/uploads/2023/06/resumehead_logo_2.png)
- Career Blog
50 Problem Solving Examples for Interview Success in 2024
![resume-20 problem solving resume sample](https://resumehead.com/wp-content/uploads/2023/04/resume-20-1920x960.jpg)
Problem-solving interview questions are a common tool used by employers to assess a candidate’s problem-solving skills. These questions are designed to evaluate a candidate’s ability to think critically, analyze information, and propose effective solutions to complex problems.
Importance of Problem-Solving Skills in the Workplace
Problem-solving skills are essential in the workplace as they help individuals to overcome challenges, make informed decisions, and improve productivity. With the rise of automation and artificial intelligence, problem-solving skills are becoming increasingly important, as they are one of the few skills that cannot be easily automated. Employers value individuals with strong problem-solving skills as they believe that these individuals can lead to better decision-making and improved organizational performance.
Understanding the Problem-Solving Process
When it comes to problem-solving, there is a well-established process that can guide individuals in reaching the best possible solutions. This process is composed of seven steps that can be applied to any problem or challenge one might encounter.
A. Define the Problem
The first step in the problem-solving process is to define the problem. This step involves identifying and understanding what the problem is, why it is occurring, and what its impact is on the situation or environment. A well-defined problem allows for a better understanding of the issue and helps in finding an appropriate solution.
B. Gather Information
The second step of the process is to gather information. In order to find the best solution, one must have complete and accurate information about the problem. Gathering information can be done through research, surveys, interviews, or any other means of collecting data relevant to the problem at hand.
C. Analyze Information
Once enough information has been collected, it is time to analyze it. This step involves the process of examining the data, identifying patterns, and looking for any underlying causes that might be contributing to the problem.
![problem solving resume sample](https://resumehead.com/wp-content/uploads/2024/03/next-level-web-2-65fe980da02bc.webp)
D. Develop Solutions
After analyzing the data, it is time to develop solutions. This step involves brainstorming potential solutions, evaluating their feasibility, and assessing their effectiveness. It is important to keep an open mind and to consider multiple approaches when developing solutions.
E. Select the Best Solution
Once potential solutions have been identified, it is time to select the best one. This involves weighing the pros and cons of each solution and selecting the one that is most likely to be effective in resolving the problem.
F. Implement the Solution
With the best solution selected, it is time to put it into action. This step involves developing an implementation plan, allocating resources, and taking the necessary steps to put the chosen solution into practice.
G. Monitor and Evaluate the Solution
The final step in the problem-solving process is to monitor and evaluate the chosen solution. It is important to assess its effectiveness and to make adjustments as necessary. This step involves monitoring the situation over time, collecting feedback, and identifying areas for improvement.
Understanding the problem-solving process is critical for success in interviews and in life. By following the seven steps outlined above, individuals can improve their ability to identify, analyze, and solve problems in a systematic and effective manner.
Behavioral Interview Questions
One of the most common interview techniques used by employers is the behavioral interview. This type of interview focuses on asking questions about past experiences to better understand how a candidate might behave in certain situations.
A. Explanation of Behavioral Interview Questions
Behavioral interview questions are designed to help the employer get a sense of how the candidate has handled specific situations in the past. For example, a question might ask the candidate to describe a time when they had to deal with a difficult customer or how they handle conflicts in the workplace. By asking these types of questions, the interviewer can get a better sense of the candidate’s skills and abilities.
B. How to Answer Behavioral Interview Questions with Problem-Solving Examples
When answering behavioral interview questions, it is important to provide specific examples of how you handled similar situations in the past. One effective strategy is to use the STAR method, which stands for Situation, Task, Action, and Result. Here’s how it works:
- Situation: Describe the situation or problem you faced.
- Task: Explain what your role was in the situation.
- Action: Describe the steps you took to solve the problem.
- Result: Explain the outcome of your actions.
By using the STAR method, you can provide a clear and structured response that demonstrates your problem-solving abilities.
C. Tips and Tricks for Mastering Behavioral Interview Questions
Here are some additional tips to help you master behavioral interview questions:
- Research common behavioral interview questions beforehand so that you can prepare your answers in advance.
- Use specific examples from your past experience to illustrate your skills and abilities.
- Be honest. Don’t try to misrepresent your past experiences to make yourself look better.
- Avoid using generic or clichéd responses. Instead, be creative and try to showcase your unique strengths.
- Practice your responses with a friend or mentor to gain confidence and improve your delivery.
With these tips in mind, you’ll be well-prepared to tackle any behavioral interview questions that come your way. Remember that the key is to demonstrate your problem-solving abilities by providing specific and relevant examples from your past experiences. Good luck!
Situational Interview Questions
Situational interview questions are a popular interviewing technique that is commonly used by recruiters to measure how well a candidate can handle real-life work scenarios. It’s a highly effective way to determine whether the individual has the necessary skills and knowledge to handle the demands of a particular job role.
![problem solving resume sample](https://resumehead.com/wp-content/uploads/2024/03/resume-review-web-65fe980e8d139.webp)
A. Explanation of Situational Interview Questions
In situational interview questions, the recruiter will develop a hypothetical scenario about a specific work challenge or issue, which the candidate would typically experience in the role they are being interviewed for. The goal is to evaluate not only the candidate’s knowledge and skills but also to assess their critical thinking skills, decision-making skills, and problem-solving abilities.
B. How to Answer Situational Interview Questions with Problem-Solving Examples
The best way to answer situational interview questions is to use a structured problem-solving approach. This approach involves analyzing and breaking down the situation into smaller components, identifying the root cause of the problem, and devising a solution that is not only practical but also effective.
For instance, if you were asked to describe how you would handle a difficult customer in a sales role, you would first identify the source of the customer’s frustration, listen to their concerns, and develop a tailored resolution plan using the company’s policies as guidelines.
C. Tips and Tricks for Mastering Situational Interview Questions
To master situational interview questions, candidates need to prepare in advance by researching the company’s values, culture and analyzing the job description’s requirements. Candidates should also practice solving hypothetical scenarios with friends or family to become more comfortable in their approach.
It is also essential to remain calm throughout the interview, as situational interview questions can be stressful. Candidates should take their time to carefully listen to each question and ensure that they understand the question before attempting to answer.
Lastly, when answering situational interview questions, it is always best to provide specific examples of past experiences, such as a time where a problem was successfully solved, highlighting relevant skills to the role being interviewed.
By following these tips and using a structured problem-solving approach, candidates can conquer the situational interview and demonstrate their ability to handle real-world challenges effectively.
Communication Skills
Effective communication is indispensable in problem-solving. The ability to communicate effectively in a team environment is essential to achieving success. It allows each team member to synthesize their ideas, express their opinions, and share their knowledge.
A. Importance of Communication Skills in Problem-Solving
In problem-solving, communication plays a vital role in ensuring that everyone is on the same page. Without effective communication, the team may misunderstand the problem, the solution, or the approach, which may lead to delays, inefficiencies, or potential failure.
Communication skills are crucial in problem-solving for several reasons, including:
- Fostering a collaborative environment where ideas can be shared and discussed openly
- Ensuring that each team member understands their role and responsibilities
- Clarifying expectations and goals
- Encouraging feedback and constructive criticism
- Delineating potential risks and challenges
- Building rapport and trust among team members
B. Examples of Problem-Solving Scenarios That Highlight Communication Skills
Effective communication skills are essential in all problem-solving scenarios, but some scenarios require stronger communication skills than others. A few examples of problem-solving scenarios that highlight the importance of communication skills include:
- Dealing with a difficult client: A team may face a client who is dissatisfied with the project’s progress or outcome. The team must use effective communication skills to understand the client’s concerns, address their issues, and find a solution that satisfies both the client and the team.
- Handling a conflict within the team: Conflict is a natural occurrence when working in a team. The team must use effective communication skills to identify the root cause of the conflict, discuss potential solutions, and reach a resolution that all team members agree on.
- Brainstorming new ideas: Effective communication skills are crucial when brainstorming new ideas. Team members must use active listening skills to understand each other’s ideas, communicate their thoughts clearly, and provide feedback constructively.
C. Tips for Improving Communication Skills in Problem-Solving
Communication skills are not inherent but can be learned and improved. Here are a few tips for improving communication skills in problem-solving.
- Practice active listening: Active listening entails being completely present in the conversation, focusing your attention on what the speaker is saying, asking questions to clarify your understanding, and providing feedback.
- Be clear and concise: Clarity is critical in communication. Be sure to articulate your ideas clearly and concisely to avoid miscommunication.
- Use open-ended questions: Open-ended questions encourage discussion and provide more in-depth insights than closed-ended questions.
- Provide feedback constructively: Feedback must be constructive, objective, and sensitive to the recipient’s feelings. Focus on specific actions rather than personal traits, offer suggestions, and seek feedback in return.
- Use visual aids: Visuals can help explain complex topics and ideas, making them easier to understand for everyone.
Effective communication skills are essential in problem-solving scenarios.
Analytical Skills
In any problem-solving scenario, analytical skills are crucial to successful outcomes. Employers seek candidates who can evaluate information, identify patterns, and develop solutions based on data-driven insights. Here are the key elements to understand:
A. Importance of Analytical Skills in Problem-Solving
Analytical skills are essential in problem-solving because they enable one to identify the root cause of a problem and develop solutions that directly address it. This approach ensures that solutions are efficient, effective, and sustainable for the long-term. Employers value analytical skills as they are essential in any competitive business environment, helping organizations stay ahead of the curve and outperform their competitors.
B. Examples of Problem-Solving Scenarios That Highlight Analytical Skills
One scenario that highlights the importance of analytical skills is when a company aims to expand its operations to a new market. To achieve this goal, the organization must first conduct market research and analyze data regarding the new market’s economic, cultural, and geopolitical landscape. With this information, the company can identify potential barriers to entry, risks and rewards, and develop a successful entry strategy.
Another example is when a manufacturing company experiences consistent product failures. Instead of implementing a quick fix, the organization could conduct a root cause analysis to identify the underlying problem. This process involves analyzing production data and investigating distinct variables such as raw materials, production methodology, and machine maintenance. By identifying the root cause, the company can then develop an effective solution to prevent future product failures.
C. Tips for Improving Analytical Skills in Problem-Solving
There are several ways to improve your analytical skills in problem-solving. The first is to improve your ability to gather and analyze data effectively. This can be achieved by becoming more proficient in data analysis tools, such as Excel, or attending training sessions on data analysis.
Secondly, it is essential to cultivate critical thinking skills. This involves analyzing information objectively, considering various perspectives, and questioning assumptions. By doing so, you may arrive at a solution that is more efficient, effective, and innovative.
Finally, it is crucial to take advantage of opportunities to develop problem-solving skills. This includes taking on challenging projects, participating in cross-functional teams, and seeking feedback from colleagues. By continually practicing problem-solving skills, you can improve your ability to evaluate information, identify patterns, and develop innovative solutions.
Analytical skills are essential in problem-solving scenarios, and applicants demonstrating these skills have a higher chance of success in job interviews. By understanding the importance of analytical skills, highlighting examples of their implementation in various contexts, and cultivating strategies to enhance these skills, you can become a more adept problem-solver and stand out to potential employers.
Creative Problem-Solving
A. importance of creative problem-solving in the workplace.
Creative problem-solving is a vital skill that is highly sought after in most workplaces. It involves applying innovative and out-of-the-box thinking to identify and fix complex problems. In today’s fast-paced business world, where competition is fierce, companies require employees who can anticipate and solve problems quickly and efficiently. As such, creative problem-solving skills have become indispensable in almost all industries, from IT to healthcare and finance.
Those who possess strong creative problem-solving skills are assets to their organizations. They are likely to be better at tackling difficult tasks and sorting out problems that other employees may have difficulty resolving. Additionally, these individuals bring new ideas and approaches to the table, improve productivity, and increase overall efficiency.
B. Examples of Creative Problem-Solving Techniques
There are numerous creative problem-solving techniques that organizations and individuals can use to enhance their ability to solve problems effectively. Some examples include:
Mind Mapping: This technique fosters creative thinking by allowing individuals to document their ideas visually. It is a great way to organize complex information and identify new connections between concepts.
Brainstorming: Brainstorming involves generating a large amount of ideas without criticizing or evaluating any of them initially. It is often used to come up with creative solutions to a particular problem.
Reverse Thinking: This technique involves considering the opposite of the problem and then brainstorming ways to achieve it. It challenges individuals to think in a different way and can produce unique solutions.
SCAMPER: An acronym for Substitute, Combine, Adapt, Modify or Magnify, Put to another use, Eliminate or Reverse, SCAMPER is a creative problem-solving technique that utilizes various ways to manipulate an idea or item to generate new solutions.
C. Tips for Developing Creative Problem-Solving Skills
Creative problem-solving is a skill that can be developed and honed through consistent practice. Some useful tips in developing creative problem-solving skills include:
Keep an open mind: Try to be open to new ideas and ways of thinking, even if they seem unconventional or unusual.
Take calculated risks: Do not be afraid to take calculated risks and try new approaches. Even if you fail, you will have learned something valuable.
Collaborate with others: Working with others allows for a broader range of perspectives and ideas. It can lead to more innovative solutions.
Experiment: Experiment with different creative problem-solving techniques until you find the ones that work best for you.
Keep learning: Keep up-to-date with the latest problem-solving techniques and strategies by reading books or attending workshops and seminars.
Mastering creative problem-solving is essential for career success in most industries. It enhances overall productivity, improves efficiency, and encourages innovation. By practicing various techniques and adopting several strategies, individuals can develop their creative problem-solving skills and set themselves apart in the job market.
Decision-Making Skills
Effective problem-solving requires strong decision-making skills. Decision-making is the process of choosing a course of action to address a particular situation or problem. It involves analyzing, evaluating, and selecting the most appropriate solution.
A. Importance of Decision-Making Skills in Problem-Solving
Decision-making skills are essential for effective problem-solving. Without good decision-making skills, one may struggle to make the right choices and solve problems efficiently. The ability to make informed decisions helps individuals to identify problems, explore possible solutions, and select the most suitable option.
In addition, decision-making skills enable individuals to evaluate the impact of their decisions and consider potential risks and benefits. They also allow individuals to weigh the consequences of inaction against those of action and make timely decisions.
B. Examples of Decision-Making Scenarios in Problem-Solving
There are several decision-making scenarios that individuals may encounter when solving problems. Examples include:
- Deciding on the best course of action to take when a project is behind schedule
- Choosing the most appropriate supplier for a particular product
- Deciding whether to invest in a new technology or stick with the status quo
- Prioritizing tasks when workload is overwhelming
- Evaluating competing job offers and selecting the best one.
C. Tips for Improving Decision-Making Skills in Problem-Solving
Improving decision-making skills requires effort and practice. Here are some tips to help you improve your decision-making skills:
Gather relevant information: Before making a decision, ensure that you have access to the relevant information. This may include data, reports, and expert opinions.
Analyze and evaluate options: Consider all possible solutions and evaluate them based on their effectiveness, feasibility, and potential risks and benefits.
Seek advice: When making an important decision, seek advice from colleagues or experts in the field. This can help you gain a different perspective and identify potential blind spots.
Consider the consequences: Anticipate the consequences of your decision and evaluate the impact it may have on stakeholders, resources, and goals.
Learn from experience: Reflect on past decisions and their outcomes to improve future decision-making skills. Consider what worked well and what could have been done differently.
Decision-making skills are critical in problem-solving. The ability to make informed decisions can help individuals to identify problems, explore possible solutions, and select the most appropriate option. By following the tips outlined in this section, you can improve your decision-making skills and enhance your problem-solving abilities.
Leadership Skills
Effective leadership skills play a crucial role in problem-solving, making it an indispensable part of any job interview. Employers look for candidates who possess leadership traits and can lead a team to success. In this section, we’ll discuss the importance of leadership skills in problem-solving, give examples of how leaders approach problem-solving scenarios, and provide tips on how to develop leadership skills in problem-solving.
A. Importance of Leadership Skills in Problem-Solving
When faced with a problem, a good leader takes charge and motivates their team to find a solution. They inspire confidence and provide direction, leading the team in the right direction. A leader who can effectively resolve problems creates a sense of trust and respect among their team members.
Effective leadership skills in problem-solving lead to better collaboration, communication, and decision-making. They foster creativity and innovation, empower team members, and build a resilient team equipped to tackle any challenge.
B. Examples of Leadership in Problem-Solving Scenarios
Leadership skills are particularly crucial in problem-solving scenarios, where creative, out-of-the-box thinking is required. Leaders must be able to approach problems with a clear mind, analyze the situation, and provide a solution that works for all stakeholders involved.
A good example of leadership in problem-solving is how NASA responded to the Apollo 13 crisis. When the spacecraft experienced an oxygen tank explosion, the crew needed to maneuver their way back to Earth safely. The NASA team worked tirelessly through numerous challenges, ultimately developing a solution that saved the crew’s lives.
Another example is how Airbnb’s leadership dealt with a growing concern over discrimination on their platform. They took immediate action, appointing a team of experts to address the issue and implementing policies to address the underlying problem.
C. Tips for Developing Leadership Skills in Problem-Solving
Leadership skills can be developed through practice, self-reflection, and learning from others. Here are some tips for developing leadership skills in problem-solving:
Practice active listening: Listening to different perspectives is critical in problem-solving. Actively listening to team members and stakeholders helps to gather valuable insights and build a shared understanding of the problem.
Encourage creativity: Leaders must foster an environment that promotes creativity and brainstorming. Encourage team members to approach problems from different angles, generating innovative solutions.
Focus on solutions: Rather than dwelling on the problem, leaders must remain focused on solutions. They should use their problem-solving skills to identify root causes and develop strategies that provide long-term solutions.
Lead by example: Effective leadership in problem-solving is not just about delegating tasks but leading by example. Leaders should participate in problem-solving alongside their team members, demonstrating their commitment to finding a solution.
Learn from failure: Failure is often an essential component of the problem-solving process. Leaders should focus on learning from failures, analyzing what worked and what didn’t, and adapting their approach moving forward.
Leadership skills are a cornerstone of effective problem-solving.
Time Management Skills
Effective time management skills play a critical role in successful problem-solving. Proper use of time ensures that problems are tackled comprehensively without inconveniencing other essential activities. Time management skills aid in the optimization of time usage, thereby improving productivity and bolstering overall performance.
A. Importance of Time Management Skills in Problem-Solving
In problem-solving, time is a precious commodity that cannot be wasted. Time management skills allow individuals to allocate sufficient time to different stages of the problem-solving process. Proper time allocation ensures that each stage of the problem-solving process is fully addressed, and no critical task is left incomplete. Time management helps maintain momentum in the problem-solving process, ensuring that hiccups, obstacles, or delays that may arise during the process are effectively handled. Effective time management skills also aid in decision-making, where required data and information are gathered promptly and analysed, leading to sound conclusions.
B. Examples of Problem-Solving Situations That Require Time Management Skills
Problem-solving situations requiring good time management skills are common in various industries. For instance, in tech industries, software troubleshooting and bug fixing require quick and efficient problem-solving abilities. Time management skills are crucial in such situations, where the capacity to swiftly and accurately identify a problem, evaluate potential solutions, and implement fixes directly affects the quality and performance of the software. In healthcare, emergency response situations require excellent time management abilities. In such situations, healthcare personnel must quickly and accurately assess a patient’s condition, gather their medical history, and provide proper treatment within the shortest time possible.
C. Tips for Improving Time Management Skills in Problem-Solving
To improve time management skills in problem-solving, individuals should:
i. Set Clear Priorities
Effective time management skills require individuals to set priorities based on the importance and urgency of each task. Create a to-do list and assign priorities to each task in line with the importance and urgency of each.
Eliminate Distractions
In problem-solving, distractions may hamper productivity, causing a delay in the problem-solving process. Ensure that any distractions are eliminated, and a conducive environment is set up to encourage focus and concentration.
Delegate Tasks
When possible, delegate tasks to other individuals to ensure a balanced workload. Delegation helps free up time, allowing individuals to focus on critical aspects of the problem-solving process.
Take Breaks
Taking regular breaks allows individuals to recharge and refocus, leading to better productivity. Ensure that breaks are taken at appropriate intervals to avoid prolonged distractions.
Leverage Technology
Technology has numerous tools and resources that aid in time management. Take advantage of these resources to optimize and streamline the problem-solving process.
Relevant Work Experience
A. explanation of the importance of relevant work experience in problem-solving.
When it comes to problem-solving, relevant work experience can make a significant difference. Employers are always looking for candidates who have the skills and experience necessary to tackle the challenges of the job. The ability to solve problems is a key skill that employers are constantly seeking, and relevant work experience is a great way to demonstrate your ability.
Relevant work experience helps you to develop problem-solving skills that are specific to your industry or field. For example, an IT professional who has worked on complex projects will have developed skills in problem-solving that are unique to the field of technology. Similarly, a lawyer who has worked on a high-profile case will have gained experience in problem-solving that is specific to the legal profession.
In addition to developing industry-specific skills, relevant work experience can also help you to develop transferable skills that can be applied in any profession. These skills include communication, critical thinking, creativity, and strategic thinking. Employers are looking for candidates who can demonstrate these skills, and relevant work experience is a great way to showcase them.
Relevant work experience also shows employers that you can handle challenges and overcome obstacles. Interviewers want to know that you have the ability to think on your feet and find solutions to problems that may arise in the workplace. By highlighting your relevant work experience, you can demonstrate to employers that you have a track record of success.
Relevant work experience is an essential component of problem-solving. It not only demonstrates your ability to solve problems in your industry or field, but it also highlights your transferable skills and ability to handle challenges. By showcasing your relevant work experience, you can increase your chances of landing your dream job and showcasing your problem-solving skills.
Related Articles
- Route Driver Job Description: A Complete Guide for 2023
- Crafting a Strong Reference Letter for a Friend in 2023
- The Best Resume Layout for 2023: Free Template and Tips
- Top Ecommerce Manager Resume Examples for 2023
- Utility Worker Job Description: A Complete Guide for 2023
Rate this article
0 / 5. Reviews: 0
![problem solving resume sample](https://resumehead.com/wp-content/uploads/2024/03/pro-resume-4-65fe980deac9b.webp)
More from ResumeHead
![problem solving resume sample](https://resumehead.com/wp-content/uploads/2023/04/resume-200-768x432.jpg)
![](http://writinghelp.online/777/templates/cheerup/res/banner1.gif)
IMAGES
COMMENTS
Problem-solving skills resume example Here is an example of a problem-solving skills resume: David Johnson New York, New York 214-961-3013 [email protected] Professional summary Dedicated professional with managerial experience and a hands-on leadership style that focuses on addressing issues before they impact production. Skills. Effective team communication
Here's a list of skills involved in various stages of the problem-solving process. When crafting your resume, look to these examples to see what problem-solving skills you might have. 1. Research. Research skills are an essential component of the problem-solving skill set, enabling you to identify and understand the root cause of an issue.
In a recent survey conducted by the National Association of Colleges and Employers — Job Outlook 2024 — problem-solving was identified as the top attribute employers look for in potential candidates. Of the survey's 255 total respondents, 88.7% indicated that they seek candidates with strong problem-solving skills, demonstrating the importance of showcasing this key skill on your resume.
Communication skills #7. Collaboration #8. Attention to Detail How to Add Problem-Solving Skills to Your Resume #1. Mention Your Problem-Solving Skills on Your Resume Summary #2. Add the RIGHT Problem-Solving Skills Under Your Soft Skills #3.
Instead, you should: Include past examples of problem solving in your work experience bullet points. List related hard skills in your skills section. Mention key skills and accomplishments in your resume summary and cover letter. Use synonyms to avoid repeating "problem solving" over and over.
A problem-solving resume should be specific when it comes to listing these skills. Furthermore, you should include a wide variety of problem-solving skills examples. Here are some problem-solving examples that you can list on your resume: #1: Analysis. The first step in solving any problem is to identify the exact issue that you are dealing with.
Problem-solving is an intellectual game. Employers look for strong problem solvers by evaluating candidates who demonstrate their ability to think critically, investigate issues thoroughly and draw logical conclusions. Analytical skills for your resume: Data analysis. Logical reasoning. Research.
Analytical problem-solving skills examples. Analyzed sales trends over 12 months, identifying key patterns that led to a 15% increase in targeted marketing effectiveness. Conducted detailed customer feedback analysis, which influenced product development, resulting in a 20% decrease in customer complaints. 2.
Example 4: Demonstrate the skill through other sections of your resume. Besides giving examples from the workplace, your resume may also include references from times when you have tried to build your own initiative, startup, or a side project. This gives the loudest example that you act upon your ideas for solutions to an identified problem.
1. Get outside of your comfort zone. Opportunities for problem solving often occur when we challenge ourselves and try something new. Take a course at your local university, volunteer for a good cause in your area, or get involved in a new project at work for opportunities to apply your problem solving skills. 2.
Problem-Solving Skills on a Resume—Example. Developed solution designs in collaboration with software architects that improved process efficiency by 150% and reduced costs by $300K. Supported testing on 3+ large-scale projects to r efine solutions and ensure they fit the purpose and match the customer's needs.
Decision-making. Analytical skills. Critical thinking. Project management. Fact-finding. Active listening. A great problem solver will be good at all of these things. These keywords are all elements you should be sprinkling throughout your resume and cover letter, so recruiters can see examples of problem-solving capabilities everywhere they look.
Problem solving skills resume example. The fact that everybody and their grandmothers put "problem-solving skills" on their CVs has turned the phrase into a cliche. But there's a way to incorporate these skills into your resume without sounding pretentious and empty. Below, we've prepared a mock-up resume that manages to do just that.
Follow these steps to list problem-solving qualities on your resume: 1. Identify the problem-solving skills you have. Start by reflecting on your career to recognize your ability to solve problems. For example, if you're a technical professional, you can explain your troubleshooting skills on your resume.
Here are the top 10 problem-solving skills to include on a resume: 1. Analytical skills. Еhe ability to gather, analyze and interpret data to identify problems and develop solutions. "Utilized strong analytical skills to gather and interpret data for a marketing campaign that resulted in a 20% increase in sales.".
Here are some common problem-solving skills you can list on your resume: 1. Analysis. The first step in solving any problem is analysing the situation. It helps you identify the cause of the issue and areas of improvement. While certain problems might be big, finding solutions improves workplace performance.
Related: 3 Problem-Solving Activities for Team Building Problem-solving skills examples To solve a problem effectively, you will likely use a few different skills. Here are a few examples of skills you may use when solving a problem: Research Researching is an essential skill related to problem-solving.
It's important to have the necessary skills needed to implement solutions when problem solving: here are some examples of implementation skills and how to describe them on your CV: Project management - e.g. "Headed up a team of writers, editors, and designers in creating our successful monthly newsletter, distributed to our 500,000 ...
The most significant place to include problem-solving skills for a resume is in the "experience" section. Use specific examples you can back up with demonstrable action : Present short but powerful examples of times you overcame significant obstacles. Make sure they are relevant to your career path and the job you're applying for.
Example Answers to Problem-Solving Interview Questions. Once you've impressed a hiring manager with top-notch problem-solving skills on your resume and cover letter, you'll need to continue selling yourself as a problem-solver in the job interview.. There are three main ways that employers can assess your problem-solving skills during an interview:
The example interview responses are structured using the STAR method and are categorized into the top 5 key problem-solving skills recruiters look for in a candidate. 1. Analytical Thinking. Situation: In my previous role as a data analyst, our team encountered a significant drop in website traffic.
50 Problem Solving Examples for Interview Success in 2024. Problem-solving interview questions are a common tool used by employers to assess a candidate's problem-solving skills. These questions are designed to evaluate a candidate's ability to think critically, analyze information, and propose effective solutions to complex problems.
Check Out one of our best problem solver resume samples with education, skills and work history to help you curate your own perfect resume for problem solver or similar profession ... Familiar with all aspects of problem solving logistics, shipping and receiving and general warehouse operations. Education: Massage Therapy, Expected in 2007 to ...