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5 Help Desk Resume Examples Built to Work in 2024 

Stephen Greet

Help Desk Resume

  • Help Desk Resumes by Experience
  • Help Desk Resumes by Role
  • Write Your Help Desk Resume

Being a help desk technician is all about being the go-to support hero for tech-related woes. You’re the friendly face or voice that guides users through their IT troubles, from computer hiccups to forgotten passwords. 

Your knack for problem-solving and communication makes you a troubleshooter extraordinaire. However, crafting a resume that showcases your IT prowess can be as tricky as decoding a complex error message. 

If you’re ready to put your skills on paper and land that dream job, we’re here to lend a hand. Our expert-written help desk resume examples can help you with everything from picking the right job skills to making your experience pop. To top it all off, use our free cover letter builder for the complete application.

or download as PDF

Help desk resume example with 9 years of experience

Why this resume works

  • It may not seem like much at first but specifying how you used industry-specific tools to make quantifiable differences can go a long way! Don’t sleep on your technical experience either! Add any instances when you monitored and improved a network’s security.

Entry Level Help Desk Resume

Entry level help desk resume example with retail cashier experience

  • The essence is to demonstrate that you’ve actually put textbook theories to work, which culminated in tangible outcomes in the real world. Maybe it’s a summer job as a cashier, where you mastered your customer service. If such is not an option, capitalize on the job-relevant seminars you attended, and the college projects you carried out.

Help Desk Analyst Resume

Help desk analyst resume example with 6 years of experience

  • You want to stay clear of terms like “aided” and “assisted” and instead bring out the big guns—words that convey leadership (think led, authored, negotiated), accomplishments (think overhauled and upgraded), and technical prowess (think analyzed, monitored, and executed).

IT Help Desk Resume

IT help desk resume example with 10 years of experience

  • Can’t forget about regulations too now, can we? If you’ve ever helped a company save costs on potential compliance fines, make sure to mention it and prove your dedication to any employer!

Help Desk Technician Resume

Help desk technician resume example with 11 years of experience

  • Once done, back up these metrics with actionable points like increasing a system’s uptime rate from 87% to 98.3%, or improving overall productivity by 26%.

Related resume examples

  • Customer Service
  • Office Assistant

Adapt Your Help Desk Resume to Match Every Job Description

Job seeker stands with hands in air, questioning how to fill out job materials

When it comes to showcasing your skills as a help desk technician, you’ve got a toolbox full of tech expertise that employers are eager to see. Your resume is where you can dive into it. Be specific and steer clear of vague, generic terms—your IT-focused resume should shine a spotlight on your technical prowess.

Zoom in on the hard skills you’ve honed. List the software applications you’re fluent in, any cyber security frameworks you’ve mastered, and, of course, any programming languages that you’ve conquered. 

Highlight your know-how in networks, malware detection, and understanding system vulnerabilities. Remember, the key is to match the skills you have with what the job demands.

Need some help?

15 top help desk skills

  • Ticketing Systems
  • Hardware Knowledge
  • Network Troubleshooting
  • Cybersecurity
  • Mobile Device Support
  • Active Directory

resume words for help desk

Your help desk work experience bullet points

Your days working as a help desk technician are often a whirlwind of assisting users, resolving IT issues, and ensuring smooth tech operations. However, when it comes to your resume, it’s the remarkable achievements that truly matter.

Your work ensures that everything runs smoothly without interruptions or costly downtimes, and it’s important that you highlight this. Showcase moments you’re proud of, whether speeding up response times, reducing system downtime, or increasing user satisfaction. 

Quantify your achievements with metrics whenever possible to lend them more weight and set yourself apart from the competition.

  • Highlight how quickly you were able to acknowledge and address user requests or IT issues.
  • Showcase your ability to resolve issues on the first interaction, minimizing the need for multiple support interactions and improving user satisfaction.
  • Use surveys or feedback data to quantify user satisfaction and report consistent ratings of 95% or higher.
  • Quantify how your support efforts reduced system or network downtime, resulting in increased productivity and cost savings.

See what we mean?

  • Developed a weekly backup schedule through Acronis Backup which decreased data loss incidents by 97%
  • Led a project to update password security policies using LastPass, curbing security breaches by 56%
  • Facilitated 1,742 remote support sessions using TeamViewer, resolving 92% of issues without on-site intervention
  • Leveraged Microsoft Teams’ bot and integration features to automate routine tasks, enhancing team productivity by 18%

9 active verbs to start your help desk work experience bullet points

  • Implemented
  • Optimized 
  • Coordinated
  • Collaborated 

3 Tips for Writing an Entry-Level Help Desk Resume

  • Showcase relevant coursework and academic projects that demonstrate your technical abilities. For instance, you could mention a group project where you contributed to designing and implementing a help desk ticketing system for your IT class. These hands-on experiences provide valuable insights into your capabilities and problem-solving skills.
  • Your hobbies and interests can be a goldmine of relevant skills. If you’re passionate about building computers, troubleshooting software, or managing home networks as a hobby, don’t hesitate to mention it. Show how your love for technology extends beyond the classroom and into your personal life, highlighting your dedication to the field.
  • Use a career objective statement to outline your aspirations as a help desk technician. Be specific about the kind of support you want to provide and the impact you aim to make. This helps employers understand your goals and motivations, even if you have limited professional experience .

3 Tips for Writing a Help Desk Resume With Prior Experience

  • Working in a help desk environment means working with people, but don’t list “teamwork” in your skills section. Instead, emphasize your customer-centric mindset by adding metrics like the number of resolved support tickets or the average 5-star rating you get every month.
  • If you’ve developed expertise in specific areas of help desk support, such as hardware troubleshooting, software configuration, or network diagnostics, don’t be afraid to brag about it. For instance, if you’re skilled in remote desktop support, emphasize how your proficiency can benefit remote workers.
  • List any certifications that align with the help desk field. Certificates such as CompTIA A+, CompTIA Network+, or HDI Support Center Analyst can boost your credibility. 

You can include a career summary , but it’s optional. If you choose to have one, make it job-specific. Focus on your key proficiencies, such as specific operating systems (Windows, Linux, MacOS) that directly relate to the job.

It’s usually better to focus on your technical skills, namely hardware and software proficiencies. Talk about your in-depth knowledge of Spiceworks, RDP, backing up data, and IT security—your soft skills will shine through your cover letter.

Metrics that demonstrate your impact can set you apart. Highlight statistics such as reduced response times, increased user satisfaction scores, first call resolution rates, or decreased system downtime. 

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Help Desk Resume: Template for Download & Practical Examples

As a Help Desk Support Specialist, troubleshooting other people’s problems is your bread and butter. But have you figured out how to identify problems in your own resume? Let us give you technical support for once and provide you with some corrective steps for your career!

resume words for help desk

Help Desk Resume Example MSWord® Download our free Help Desk Support Specialist Resume template in Word and troubleshoot your own career!

Margaret Buj

Do you like helping others who are struggling with tech woes? Help desk support specialists are your digital superheroes, swooping in to save the day with unmatched IT skills and a proactive approach.

Whether it’s offering remote assistance or orchestrating seamless network operations , these experts are the lifeline in the chaotic digital realm.

Thinking about joining the ranks of these IT knights? Learn with us how to write a resume for IT help that’s as strong as your problem-solving skills. 

Dive in to build a resume that lands you that dream job !

Help Desk Resume Sample

Talented computer support specialists are always in demand. 

It is expected that the need for skilled staff in this field will keep rising in the years to come. In fact, about 49,200 job openings are projected for support specialists each year.

Even so, future candidates need to be aware that this is not your regular 9-to-5 job. Due to the nature of the industry, there is a need for 24-hour availability —nights, weekends, and holidays included. 

If you are looking for remote work , this might be the role for you, as often you will need to connect remotely to fix and troubleshoot user’s problems.

Before we get into the nitty-gritty of how to write a professional help desk resume , we’ve put together an example for you to look over.

[Maria Johnson]

[Help Desk Analyst]

[Chicago, IL 600007 | 111-333-1111 | [email protected]]

>> Summary <<

Dedicated and experienced Help Desk Analyst with over 9 years in the IT field, exceptional problem-solving abilities and technical acumen in various environments. Successfully handled and resolved 20% of help desk cases at the current role, illustrating a strong track record in improving system functionalities and fostering client relationships. Adept at working in high-pressure situations and maintaining a high level of professionalism and efficiency.

  • Database Management (MongoDB, MySQL)
  • Frontend Development
  • JavaScript, JQuery, Node.js
  • Hardware Troubleshooting
  • Network Configuration
  • Operating System Administration (Windows, Linux)
  • IT Security Best Practices
  • Problem-solving and Analysis
  • Knowledge of IBM RS/6000 Systems
  • Application and Desktop Support

Help Desk Analyst

Example Co., Chicago IL. 

May 2019 – present

  • Expertly fix hardware issues including desktop PCs, printers, IBM RS/6000s, and networks – performed 100+ successful hardware and software repairs per week.
  • Manage the 24/7 support for application and desktop software, ensuring a remarkable 98.8% uptime rate.
  • Maintained 99% satisfaction rating in monthly end-user scoring through applied interpersonal skills and providing fast solutions in a team of 6.

Help desk Analyst

Hudson, Chicago, IL

February 2016 – April 2019

  • Coordinated with onsite technicians and clients to complete replacement of access and switch points at remote sites
  • Diagnosed and resolved 20+ computer and printer problems per week in a busy corporate office
  • Established positive relationships with 10 new clients
  • Completed documentation for projects and training


CompTIA A+ – issued by Google IT Support, 202

Bachelor of Communication

University of Seattle, Seattle

What’s the Best Help Desk Resume Format?

Help desk specialists stand as the crucial bridge between users and IT teams , dedicating themselves to resolving problems and maintaining optimal system performance daily. 

When crafting your resume, your presentation should encapsulate not just your proficiency but also your unique approach to problem-solving .

The reverse-chronological resume format is the premier choice for Help Desk Specialists. It allows recruiters to follow your career trajectory clearly , showcasing your growth and problem-solving strategies over time. 

This layout narrates your story of adapting and overcoming challenges in different roles , making a strong case for your expertise and abilities.

Regardless of the resume format you choose, ensure to include accurate contact details and utilize a professional, distinct font. Keep your content concise and focused on relevant work experiences and skills, adhering to the principle that less is more. 

Remember, recruiters appreciate succinct resumes that encapsulate vital information without forgoing substance.

If you are having trouble deciding what your resume should include, you can always check out our free help desk resume templates that are bound to help you build your help desk resume.

How to Write a Help Desk Resume Summary or Resume Objective

When starting to work on updating your resume , the first thing to think about is your introductory objective or summary . 

When choosing between a professional summary or a resume objective , you need to consider your experience and background. 

  • A resume objective is the best way to give an overview of the skills you possess from your education and your experiences. Moreover, it should include your career goals and aspirations. 
  • A resume summary is a more suitable option to outline your skills and work experience. 

Whichever format you decide on, both types of introduction need to be short and precise.

The length of this content should not exceed more than three or four sentences. They should be enough to paint a good picture of you as a qualified potential candidate.

You might consider using a generative AI chatbot like ChatGPT to help you write your resume introduction . You can give the bot a word limit if you are struggling to fit in all the information you want to include. Just make sure you edit the introduction afterward to sound like you.

Help Desk Resume Summary Example

These opening few lines may open endless job opportunities for you, therefore use them wisely. 

How can you catch the recruiter’s attention? 

Study the requirements listed in the help desk job description and try to reflect them by using industry keywords in your introduction

Communicate your value and make the recruiter aware of how hiring you would benefit the company. Use strong, active language to sell your strengths and achievements.

A professional summary should include your current role and how many years of experience you have, along with a metric or two that demonstrates one or more important accomplishments. 

Here is an example of a weak resume summary for Help Desk application.

Enthusiastic help desk analyst looking to gain experience and use personal skills to serve the company’s best interests.

This example is poor because it is overly vague and does not convey any specific skills , experiences, or achievements that would make the candidate stand out as a Help Desk Specialist. 

It relies on generic terms like “enthusiastic” and “personal skills,” which don’t give a clear picture of the candidate’s qualifications. 

Additionally, it mentions the desire to “gain experience,” which could potentially signal to employers that the candidate is not yet qualified for the role.

A good Help Desk resume summary should be written more like this:

Knowledgeable and expert IT professional, with over 7 years of customer support experience, seeking an opportunity to deliver training as a Help Desk Support Specialist. Skilled in providing customer and end-user help desk support by identifying and resolving IT issues in both Microsoft and Apple operating systems. 98% of incident tickets were completed to client satisfaction and within company’s specified time limit.

Highlighting over 7 years of experience in the field , the summary efficiently outlines the candidate’s strong skill set, including familiarity with a variety of operating systems and software packages. 

Moreover, it showcases their customer support background and ability to troubleshoot IT issues, effectively presenting a candidate eager and equipped to contribute as a Help Desk support specialist. 

That final sentence also includes a metric which confidently displays their achievements in client satisfaction and time-management.

How to Write an Entry-Level Help Desk Resume Objective

Preparing a captivating Help Desk Analyst resume objective may be challenging for some, but we have just the advice you need. First off, remember that the objective should illustrate what you can contribute to the company. 

This is the information that should be included: 

  • Your motivation for applying
  • Name the software you are proficient in
  • Provide information on your education and certifications
  • Underline what actions you can contribute to the company, perhaps gained from an internship experience, your schooling, or personal programming projects .

Get the recruiter to notice you by using industry terminology and keywords.

Look at the job description and make sure your statement fulfills it.

Entry-Level Help Desk Objective Example

Below is an example of a help desk analyst resume objective to give you an idea of the direction in which you should be heading with yours:

Highly motivated IT graduate seeking a position in a challenging helpdesk environment. Strong communication skills and solid knowledge of Microsoft operating systems and software packages. Looking for an opportunity to put my technical problem-solving skills to use at XYZ company.

The resume objective concisely outlines the candidate’s strengths including skills , as well as their foundation in operating systems and software packages. 

It also conveys ambition and a readiness to grow professionally , emphasizing a desire to use their technical problem-solving skills in a challenging environment. 

This paints the candidate as motivated and eager to leverage their foundational knowledge in a substantive role

How to Describe Your Help Desk Experience

Help desk candidates must remember that content is king when it comes to compiling a resume, regardless of the quantity. 

IT support services encompass a selection of skills that are used in different support jobs in the industry, such as analytical skills , effective communication, the ability to learn quickly, etc. Reflect on skills you possess that you should present in the experience section of your resume. 

To offer you some help, read the useful tips below to understand what an experience section should include:

  • Link the qualifications given in the help desk analyst job description to your experience in a skillful way.
  • Use a reverse-chronological resume format to list your work experience from the most current position backward.
  • When presenting your accomplishments, always use bullet points . Paragraphs appear too heavy for this type of information. Give a clear overview of your experience in no more than five bullet points.
  • When writing the experience section, provide information about the previous employment. Name the company that employed you, the position you held there, and the employment duration.
  • Simply listing your experience won’t do! Use action verbs to describe your tasks and achievements, and keywords to add texture to your descriptions. 

Help Desk Resume Examples: Experience

Being a help desk support specialist requires providing technical assistance to users.  

Remember to align your experience with the qualifications required by the company.

When preparing a Help Desk Support Specialist resume, you might want to include core competencies like the ability to deploy, configure, and support operating systems on mobile and desktop , a quick-thinking and resourceful nature, and an understanding of information security in user devices and systems.

Here is what your experience section should look like:

Help Desk Technician

Illinois Office of Inspector General, Chicago, IL

2021 – present

  • Managed over 10,000 help desk tickets via JIRA, maintaining a detailed equipment inventory using ServiceNow.
  • Reduced system downtime by 30% through expert troubleshooting utilizing Windows Troubleshooter and Remote Desktop.
  • Elevated customer satisfaction by 25% by offering responsive help desk support and fostering positive customer relationships.
  • Consistently exceeded customer satisfaction targets through proactive and adept problem-solving.

Entry-Level Help Desk Resume: Experience Section

Entering the job market as a beginner is not easy. Candidates lack the confidence they need to go up against experience in a rather competitive job market industry. 

The good news is there are cases when companies have chosen to hire entry-level candidates for their fresh views on the industry and the ability to train them from scratch.

When brainstorming your experience section, think back to all the situations when your help was needed with tech support. 

Perhaps you volunteered to maintain the computer network for a local organization ? Or did you complete an internship in the IT sector?

These early experiences can shape us for our future careers and you should link them to the job you are applying for. Let us look at an example of how to do this.

IT Intern XYZ 

School District, Jackson, USA 2021 – 2022

  • Supported daily IT operations for a 30-person team, ensuring smooth hardware and software functioning through basic troubleshooting.
  • Managed user accounts in Microsoft Active Directory, facilitating new user setups and appropriate access controls.
  • Aided in IT equipment inventory and budget management, contributing to efficient procurement processes.
  • Created a user-friendly guide to common IT issues, reducing IT department workload by empowering users to solve basic problems.

Is Your Education Section Troubleshooted? It Might Be

Working in IT support demands up-to-date knowledge due to rapid technological advancements. Educational expectations vary based on the role and company. 

For instance, larger software companies often require a bachelor’s degree , while technical roles might need specialized degrees in engineering or IT. 

Beyond formal education, recruiters value relevant certifications, which validate expertise in specific products or systems. Before applying, research a company’s tech stack and seek related certifications. 

Staying informed in the IT landscape , not just relying on experience, can make the difference in landing your desired position.

Help Desk Resume Education Section Example

Now that you know education requirements vary between positions and companies, do a little research on the company you are applying to. 

Review the job description and try to match your qualifications to the ones listed. Include any relevant projects or coursework that can strengthen your application.

To help you understand what the education section should look like , take a look at the below example:

BSc. Degree in Computer Information Systems 

NYC College, New York, NY

  • Member of Math Society. 
  • Final year project: led the update of computer systems at a local community centre as well as training users.

You can also include any extracurricular activities that might be relevant to the job , such as any technology competitions you might have entered or won at your college or school.

If you have developed any AI skills at college that you can include on your resume, now is the time to show them off. There is a skills gap in the IT sector, so AI skills are in demand!

The Best Help Desk Skills for a Resume

Help desk support employees trace and detect unexpected problems and then create apt solutions for them. Due to the nature of the job—help desk—patience is a necessary virtue. 

Working with a large number of teams requires them to be calm and able to communicate with all types of clients . Some of the most important qualities these employees should have include:

  • Listening skills —This skill is high on the list. If support teams don’t understand the customer’s problem, then they won’t be able to fix it. Careful listening encourages asking the right questions to clarify a certain situation. Make sure you demonstrate your active listening skills in your resume.
  • Customer-service skills —Getting calls from users frustrated with the hardware or software is not easy, which is why a help desk specialist needs to be patient and sympathetic with all clients. 
  • Speaking skills —Not everyone understands technical language and support teams need to explain the solution in the simplest terms possible, so the users understand it. 
  • Problem-solving skills —You must know how to locate the problem, analyze it, and offer a solution.

For roles within IT, it can be beneficial to list the software you are proficient in and technical skills you have at the top of your resume , just after the opening summary or objective. Recruiters will need to know this information first.

Find all the key hard and soft skills future help desk employees are looking for below.

Soft Skills

  • Problem-solving
  • Collaboration skills
  • Multi-tasking
  • Meticulousness
  • Organizational skills
  • Active listening
  • Critical thinking

Hard Skills

  • Technical Support
  • Computer Literacy
  • Google Suite
  • Microsoft App Knowledge
  • Email Support
  • Database Management (Apache Hive, Elasticsearch, MongoDB, Oracle PL/SQL)
  • User Interface and Query Software Proficiency (Amazon Redshift, Blackboard, ServiceNow, Transact-SQL)
  • Experience with Development Environment Software (Apache Kafka, Apache Maven, Microsoft .NET Framework, Microsoft PowerShell)
  • Operating System Expertise (Apple iOS, Bash, Microsoft Windows Server, UNIX Shell)
  • Web Platform Development (Django, Google Angular, Microsoft ASP.NET, Spring Framework)

Select the best help desk resume skills that reflect those given in the job description. These skills have to reflect your proficiency in the job at hand. Don’t try to oversell your skills—recruiters have a nose for lies that appear on resumes . 

How to Add Other Sections for an Effective Resume

Extra sections can give recruiters an idea of who the candidate is outside their academic and professional profile. 

Again, when thinking about what to put in this section, always connect the information to the job you are applying for .

Give an overview of projects you have completed and industry organizations you belong to. If you haven’t listed your certifications in the the education section, you can create a subheading to list them here.

Help Desk Resume Samples: “Other” Sections

Below is an example of how you might include extra sections. Remember that any certifications or volunteer work should also be listed in reverse chronological order.

Continued learning

  • Completed various engineering and IT courses, focusing on network management and data security, XYZ University, 2019-2021
  • ITIL Foundation Certification, awarded by AXELOS Global Best Practice, 2020
  • Microsoft Certified: Windows Server Fundamentals, Microsoft, 2021

>> Languages <<

Fluent in English, Italian, and German, offering a strong advantage in multilingual IT support environments

>> Personal Interests and Endeavors <<

Regular participant in community tennis and basketball leagues, demonstrating teamwork and leadership capabilities

Checklist to Keep in Mind

If you have followed all the instructions we have provided in the guide above, you should have no trouble creating an impressive Help Desk resume.

Go through our key takeaways to make sure that you have covered all the aspects for updating your resume :

  • Use a professional font and strong keywords to attract the recruiter’s attention when presenting yourself.
  • Choose the reverse-chronology resume format as the best form of presenting your professional experience.
  • Write a strong resume objective or summary to introduce yourself
  • Use the experience section to emphasize your accomplishments and the impact that you made in any of your previous positions.
  • Include the skills that highlight your strengths, talents, and software proficiency
  • Use Extra Sections to present projects, continued learning, and other information relevant to the application.
  • List all your degrees, licenses, and certificates that will make you stand out in the crowd 

Don’t forget to check out our other resume examples and a variety of modern and professional templates to help you make your own!

resume words for help desk

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IT Help Desk Support Resume Examples

Writing a resume for an IT Help Desk position can be challenging, especially if you are new to the field. It is important to showcase your technical and analytical skills, as well as your customer service abilities. The most effective resumes will demonstrate your ability to troubleshoot problems and develop solutions, while including key qualifications and certifications. In this blog post, we will be providing a comprehensive guide, along with examples, to help you craft an attention-grabbing resume that will help you land the job of your dreams.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .


Start building your dream career today! 

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IT Help Desk Support

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a detail- oriented IT Help Desk Support professional with 5 years of experience in providing excellent customer service, resolving complex technical issues, and configuring and troubleshooting computer systems, software, and hardware. My expertise in IT also extends to problem solving, data analysis, and diagnostics. I am adept at working in a fast- paced environment and am highly organized, with excellent communication and interpersonal skills.

Core Skills :

  • Systems and Software Troubleshooting
  • Configuration and Maintenance
  • Customer Service
  • Data Analysis
  • Problem Solving
  • Diagnostics

Professional Experience :

Help Desk Support, ABC Company, 2015 – Present

  • Provide technical support to end- users for hardware and software issues
  • Utilize problem- solving and diagnostic skills to resolve issues
  • Respond to user inquiries via phone, email, and chat
  • Maintain accurate records of customer interactions and system updates
  • Configure and troubleshoot computer systems and networks

Help Desk Analyst, XYZ Company, 2013 – 2015

  • Provided support to end- users on basic computer systems and software
  • Troubleshot and resolved complex technical problems
  • Responded to customer requests in a timely manner
  • Updated and maintained customer records
  • Assisted in maintaining and updating internal help desk documents

Education :

Bachelor of Science in Information Technology, ABC University, 2013

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IT Help Desk Support Resume with No Experience

Recent computer science graduate with a desire to assist customers with technical support related issues. Possesses strong knowledge of computer hardware and software, as well as experience troubleshooting and providing customer service in a customer service role. Eager to apply technical knowledge to help customers with their IT needs and ensure a positive customer experience.

  • Proficiency in Windows, Mac OS and Linux operating systems
  • Knowledge of computer hardware, software, and networking components
  • Ability to install and configure software and hardware
  • Excellent troubleshooting and problem- solving skills
  • Excellent customer service and listening skills
  • Ability to communicate complex technical information in a simple way


  • Provide help desk support to customers with technical issues
  • Answer incoming customer calls and emails in a timely and professional manner
  • Diagnose computer hardware and software issues and provide solutions
  • Troubleshoot customer technical issues and resolve them quickly and efficiently
  • Install and configure new hardware and software when needed
  • Keep up to date with the latest technologies and best practices in IT support

Experience 0 Years

Level Junior

Education Bachelor’s

IT Help Desk Support Resume with 2 Years of Experience

Highly organized and knowledgeable IT Help Desk Support professional with two years of experience troubleshooting hardware and software issues for a wide range of clients. Possesses the ability to work independently and collaboratively to provide efficient customer service in a timely manner. Skilled in providing technical assistance, installation and configuration of systems, and maintaining system documentation.

  • Hardware Troubleshooting
  • Software Installation
  • System Configuration
  • Technical Assistance
  • Communication

Responsibilities :

  • Provided assistance with hardware and software repairs and installation.
  • Assisted customers with technical problems via phone and email.
  • Answered user inquiries regarding software, hardware and network operations.
  • Provided technical assistance to customers in a courteous and professional manner.
  • Offered customer support in the installation and configuration of systems.
  • Maintained system documentation and updated technical knowledge.
  • Assisted in troubleshooting network and server issues.
  • Provided training to users on the use of new software.

Experience 2+ Years

IT Help Desk Support Resume with 5 Years of Experience

Highly organized and motivated IT Help Desk Support professional with 5+ years of experience in the technical support field. Proven track record in troubleshooting complex technical issues and providing effective solutions to meet customer needs. Possessing an in- depth knowledge of computer software, hardware, and networks. Skilled in written and verbal communication in order to build meaningful relationships and deliver exceptional customer service.

  • Software/Hardware Troubleshooting
  • Technical Support
  • Problem- solving
  • Computer Languages
  • Responded to customer inquiries regarding IT- related problems and provided step- by- step troubleshooting instructions
  • Diagnosed and resolved technical hardware and software issues for remote and onsite clients
  • Installed and configured computer hardware, software, and related peripherals
  • Assisted in the maintenance of computer networks and related computing environments, including systems software, applications software, and all configurations
  • Created and maintained IT documentation and procedures
  • Monitored and maintained performance of computer systems and networks
  • Ensured data integrity and security of computer systems and networks

Experience 5+ Years

Level Senior

IT Help Desk Support Resume with 7 Years of Experience

Highly organized and motivated IT Help Desk Support professional with 7 years of experience providing technical support and leading IT projects. Possesses a comprehensive knowledge of computer hardware, software, and network systems. Expert in troubleshooting and providing user- friendly solutions. Skilled in customer service and working in a team environment.

  • Network Administration
  • Troubleshooting
  • Hardware & Software Design
  • Technical Documentation
  • User Support & Training
  • Provided technical support and assistance to customers, staff, and administrators
  • Installed, configured and tested hardware, software, and networks
  • Performed system backups, maintenance and upgrades
  • Diagnosed and resolved hardware, software and network related issues
  • Provided basic training to staff and administrators
  • Set up user accounts and connected users to networks
  • Maintained detailed records of hardware and software installations and upgrades
  • Monitored and optimized system performance and security
  • Assisted with the implementation of IT policies and procedures

Experience 7+ Years

IT Help Desk Support Resume with 10 Years of Experience

IT Help Desk Support professional with 10+ years of experience in providing direct technical assistance to customers, troubleshooting technical and system issues, and performing system maintenance and upgrades. Proven ability to understand customer issues and provide resolutions quickly and efficiently. Experienced in using the latest diagnostic tools, remote desktop support, and ticket tracking systems. Thrives in a fast- paced environment, working under pressure to meet customer service and satisfaction goals.

  • Troubleshooting/Problem Solving
  • Software/Hardware Installation and Upgrades
  • Diagnostics and System Maintenance
  • Remote Desktop Support
  • Ticket Tracking Systems
  • Data Backup and Recovery
  • Software/Hardware Support
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Managed and resolved customer service problems, reported to management and documented resolutions.
  • Answered customer inquiries via phone, email, and chat.
  • Ensured customer satisfaction by providing customers with the necessary tools to resolve their issues.
  • Performed remote troubleshooting and system maintenance and upgrades.
  • Used the latest diagnostic tools, remote desktop support, and ticket tracking systems to resolve customer service issues.
  • Provided guidance and instructions to customers on the use of hardware, software, and network systems.
  • Assisted in the installation, configuration, and maintenance of computer hardware, software, and network systems.
  • Provided technical advice and support to customers in areas including networking, data backup and recovery, and software/hardware support.

Experience 10+ Years

Level Senior Manager

Education Master’s

IT Help Desk Support Resume with 15 Years of Experience

Highly experienced IT Help Desk Support professional with 15 years of providing support for customers and resolving technical issues. Excellent customer service and communication skills, paired with extensive knowledge in Windows, Linux, and Mac OS systems. Proven track record of success in resolving a wide range of technical issues, troubleshooting software and hardware problems, and providing training and support to end- users.

  • System Diagnostics
  • System Administration
  • Computer Security
  • Windows/Linux/Mac OS
  • Troubleshoot and resolve technical issues for customers
  • Consult with customers to diagnose and troubleshoot computer- related problems
  • Respond to customer inquiries and provide assistance in resolving technical issues
  • Configure and install hardware and software systems
  • Install and configure operating systems, patches, and updates
  • Monitor system performance and security
  • Train end- users on the use of software applications
  • Maintain accurate documentation of technical issues, resolutions, and customer service logs
  • Develop and implement technical policies, procedures, and best practices.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a IT Help Desk Support resume?

A IT Help Desk Support position requires technical skills, problem solving abilities and excellent customer service. Therefore, it is important for a candidate to showcase these qualifications in their resume. Here are some suggested items to include on a IT Help Desk Support resume.

  • Experience working with computers and technology
  • Software and hardware troubleshooting skills
  • Proficiency in customer service
  • Experience providing remote and in-person problem solving support
  • Knowledge of computer networks and system administration
  • Ability to work in a fast-paced environment
  • Ability to manage multiple tasks and prioritize accordingly
  • Excellent communication skills
  • Ability to quickly learn and adapt to new technologies

What is a good summary for a IT Help Desk Support resume?

A good summary for an IT Help Desk Support resume should highlight the job candidate’s technical knowledge, customer service experience, and problem-solving skills. The summary should also mention any certifications or other qualifications that make the individual a good fit for the role. Ultimately, a good summary should demonstrate the candidate’s expertise in troubleshooting, diagnosing, and resolving technical issues, as well as their ability to interact with customers in a friendly and professional manner.

What is a good objective for a IT Help Desk Support resume?

A good IT Help Desk Support resume objective should succinctly showcase your technical skills and knowledge, as well as your ability to provide customer service. When writing your objective, focus on the qualities that make you an ideal candidate for the position and keep it short and to the point.

Here are some points to include in your objective for an IT Help Desk Support resume:

  • Experienced in troubleshooting and resolving IT hardware, software, and network issues
  • Dedicated to providing effective customer service and support
  • Ability to diagnose and troubleshoot technical issues and problems quickly and accurately
  • Proficient in the use of various IT support tools and software
  • Knowledgeable in the installation of new hardware and software
  • Proven ability to maintain user accounts, passwords, network security, and data integrity
  • Excellent communication and interpersonal skills

How do you list IT Help Desk Support skills on a resume?

When applying for an IT Help Desk Support position, it is important to highlight your technical skills and knowledge in the field. Your resume should be tailored to the job you are applying for, and should include your qualifications, experience, and skills. Here are some tips on how to list IT Help Desk Support skills on your resume.

  • Include a summary of your qualifications. This should be a brief overview of your experience and qualifications relevant to IT Help Desk Support.
  • Include a section featuring your technical knowledge and proficiency. Here you should list any certifications, programming languages, and other technical skills you possess that are relevant to the job.
  • Detail any past experience related to IT Help Desk Support. Include examples of tasks you have completed, such as troubleshooting hardware/software issues or providing technical support to customers.
  • Highlight any customer service or communication skills that are related to the job. This could include skills in active listening, problem-solving, and conflict resolution.
  • Mention any relevant specializations or areas of expertise. For example, you may be specialized in network administration or cloud computing.

By showcasing your qualifications, experience, and skills, you can create a resume that will make you stand out in your job search.

What skills should I put on my resume for IT Help Desk Support?

If you’re looking to get into a career in IT Help Desk Support, then you’ll need to make sure that your resume has all the right skills. You should include keywords relevant to the position such as problem-solving, customer service, and technical support. Here are some of the most important skills to include on your resume when applying for an IT Help Desk Support job:

  • Excellent problem-solving skills: As an IT Help Desk Support professional, you’ll need to be able to quickly identify and solve technical problems. You should demonstrate your ability to diagnose issues and provide solutions.
  • Excellent customer service: You should be able to provide excellent customer service to your clients. This means being able to understand their issues and providing them with helpful and friendly advice.
  • Knowledge of software and hardware: You should have a good understanding of software and hardware, as well as the ability to troubleshoot common issues.
  • Good communication skills: You should be able to communicate clearly with clients both verbally and in writing. This includes being able to explain technical terms and instructions in a way that is easy to understand.
  • Ability to work independently: You should be able to work independently and efficiently, without needing to be constantly supervised.
  • Patience and persistence: You should have the patience to be able to work with clients who may not be as tech-savvy as you are. You should also have the persistence to keep trying different solutions until you find the right one.

By showing potential employers that you have these skills, you’ll be able to demonstrate that you’re well-suited to a career in IT Help Desk Support.

Key takeaways for an IT Help Desk Support resume

When writing a resume for an IT Help Desk Support role, there are a few key takeaways to keep in mind.

First, highlight any technical skills you have that are relevant to the role. Employers will want to know that you have a good understanding of the tools and software used in an IT Help Desk Support role, so make sure to include any certifications or qualifications you may have.

Second, emphasize your customer service skills. Any employer hiring for an IT Help Desk Support role will be looking for someone who is able to communicate effectively with clients and address their concerns in a professional manner. Make sure to highlight any customer service experience you have had in the past, as well as any communication or problem-solving skills.

Third, highlight any experience you have with troubleshooting. Employers will want to know that you are able to quickly identify and resolve technical issues, so make sure to include any experience you have with troubleshooting.

Finally, make sure to emphasize any experience you have with training users. Employers will be looking for someone who is able to effectively train users on the various tools and software used in an IT Help Desk Support role, so make sure to include any experience you have with training users.

By keeping these key takeaways in mind while writing your resume, you will be sure to make a great first impression when applying for an IT Help Desk Support role.

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Help Desk Support Resume: Examples and Best Practices

resume words for help desk

A well-crafted Help Desk Support Resume is critical for job seekers who want to land a Help Desk Support job. A Help Desk Support Resume serves as an introduction to the job candidate and provides a snapshot of their experience and qualifications.

A Help Desk Support Resume that is poorly written or lacks information can immediately disqualify a candidate from consideration. Conversely, a well-written and tailored Help Desk Support Resume can set a candidate apart from the competition and increase their chances of getting an interview.

Key Elements of a Help Desk Support Resume

When it comes to creating a help desk support resume, there are some key elements that every candidate should include. These elements will not only showcase your relevant experience and qualifications, but will also make it easier for potential employers to contact you for an interview. In this section, we will discuss the five key elements that should be included in every help desk support resume.

A. Contact Information

The first element of your help desk support resume should be your contact information. Make sure to include your full name, phone number, email address, and physical address. You can also include links to your LinkedIn profile or other professional online profiles. This information should be placed at the top of your resume so that potential employers can easily find it.

B. Summary Statement/Objective Statement

The second element of your help desk support resume should be a brief summary or objective statement. This statement should be one or two sentences that summarize your skills and experience. Make sure to tailor this statement to the job you are applying for. If you are unsure what to include, review the job description and company website for guidance.

C. Relevant Skills and Qualifications

The third element of your help desk support resume should be a list of your relevant skills and qualifications. Make sure to include any software, hardware, or systems that you are proficient in. You should also include any certifications or relevant training that you have completed. This section should be tailored to the job you are applying for so that potential employers can easily see how your skills match their needs.

D. Work Experience

The fourth element of your help desk support resume should be a detailed list of your work experience. Make sure to include the dates of employment, job titles, and key responsibilities. You should also include any accomplishments or positive feedback that you received while on the job. This section should be in reverse chronological order so that potential employers can see your most recent experience first.

E. Education and Certifications

The final element of your help desk support resume should be your education and certifications. Make sure to include the name of the institution, degree or certification earned, and the graduation date. You can also include any relevant coursework or projects. This section should be placed after your work experience section.

A strong help desk support resume should include all of these key elements. By tailoring your resume to the job you are applying for and highlighting your relevant experience and qualifications, you will increase your chances of getting an interview and landing the job.

Best Practices for Writing a Help Desk Support Resume

As a help desk support professional, it’s essential to create a resume that not only highlights your skills and experience but also demonstrates that you’re an excellent candidate for the job. Here are some best practices to follow when writing your help desk support resume:

A. Tailor Your Resume to the Job

Tailor your resume to the specific help desk support position you’re applying to. Read the job posting carefully and ensure that your resume highlights your relevant experience, skills, and education. Include any certifications or credentials that are required for the job.

B. Use Keywords and Phrases from the Job Posting

Use keywords and phrases from the job posting throughout your resume. This will help you stand out from other applicants and show the hiring manager that you have a deep understanding of the position requirements. Make sure to use specific technical terms and industry jargon that are relevant to the job.

C. Highlight Your Achievements and Responsibilities

Highlight your achievements and responsibilities in your previous roles. Be specific about your accomplishments and quantify them whenever possible. For example, if you reduced call wait times, include the percentage by which you reduced them.

D. Keep it Brief and to the Point

Keep your resume brief, concise, and to the point. Help desk support managers are usually very busy and don’t have time to read lengthy resumes. Try to limit your resume to one or two pages, using bullet points to summarize your experience and skills.

E. Use Action Verbs and Quantify Your Achievements

Use action verbs and quantify your achievements throughout your resume. This will help you convey a sense of action and accomplishment in your previous roles. For example, instead of saying “Answered customer calls,” say “Resolved customer issues by answering 50+ calls per day with a 95% customer satisfaction rating.”

Follow these best practices when writing your help desk support resume and stand out from the rest of the applicants. Remember, your resume is your first chance to make an impression, so make it count!

Examples of Help Desk Support Resumes

Sample help desk support resume #1.

Name: John Doe

Summary: 5+ years of experience in providing technical support and troubleshooting to end-users.

  • Experience with Windows and Mac OS
  • Knowledgeable in Microsoft Office Suite and Google Suite
  • Excellent communication and customer service skills
  • Knowledge in network administration
  • Experience in remote desktop support
  • Adept in ticketing systems and knowledge bases


  • Technical Support Specialist, XYZ Company (2 years)
  • Provided level 1 and 2 support to end-users for software, hardware and network issues
  • Configured and installed software, hardware, network and peripheral devices for new users
  • Maintained accurate records of service requests and resolutions through a ticketing system
  • Help Desk Analyst, ABC Company (3 years)
  • Resolved technical issues via phone, email or remote access
  • Collaborated with team members to investigate and troubleshoot complex issues
  • Provided first-class customer service to end-users

Bachelor of Science in Computer Science, XYZ University Relevant coursework: Networking fundamentals, Operating Systems, Database Management

Sample Help Desk Support Resume #2

Name: Jane Smith

Summary: 8 years of experience in technical support and problem-solving with a reputation for excellent interpersonal skills.

  • Proficient in Mac and Windows environments
  • Adept in Citrix, Active Directory and Exchange
  • Skilled in remote support
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Proven ability to work effectively both independently and in a team environment

1. Technical Support Engineer, DEF Company (5 years)

  • Resolved technical support requests for software, hardware, network, and server issues
  • Provided new employee onboarding training and support
  • Monitored backups and ensured all servers were up-to-date with software patches

2. Help Desk Manager, GHI Company (3 years)

  • Managed a team of four help desk analysts
  • Provided remote and on-site support to internal and external customers
  • Maintained ticket tracking system and provided monthly reports to management

Sample Help Desk Support Resume #3

Name: Mike Johnson

Summary: Help desk support specialist with over 7 years of experience providing top-notch technical support and customer service to end-users.

  • Proficient in Windows and Mac OS
  • Strong knowledge of Microsoft Office and other software applications
  • Experience with network management and remote desktop support
  • Excellent communication and interpersonal skills
  • Ability to prioritize and work well under pressure

1. Help Desk Support Specialist, XYZ Corporation (4 years)

  • Provided technical support and troubleshooting for software and hardware issues
  • Assisted end-users with account setup, password resets, and system configurations
  • Utilized remote desktop tools to resolve issues efficiently
  • Documented support requests and solutions in the ticketing system
  • Collaborated with cross-functional teams to resolve complex technical problems

2. Technical Support Analyst, ABC Company (3 years)

  • Responded to support tickets and provided timely resolutions to end-user problems
  • Installed, configured, and maintained software and hardware systems
  • Performed system upgrades and patches to ensure optimal performance
  • Assisted in training new team members on support processes and procedures
  • Collaborated with vendors and escalated issues as needed for prompt resolution

Tips for Crafting a Stand-Out Resume Summary

A. Importance of a Strong Resume Summary

The resume summary serves as the first impression on potential employers. It is a brief paragraph located at the top of the page that summarizes your skills, experiences, and accomplishments. A strong resume summary can set you apart from other candidates by highlighting your unique value proposition and attracting the attention of the hiring manager.

A well-crafted resume summary can also give a clear idea of your career goals, your experience, and what you can offer to the company. It’s an opportunity for you to showcase your strengths and highlight how your skills align with the job you are applying for.

B. Examples of Effective Resume Summaries

Customer-oriented Help Desk Support with 5 years of experience providing technical assistance and support to internal and external stakeholders. Proficient in troubleshooting hardware and software issues, managing IT assets and helping end-users with their technical needs. Certifications include CCNA and CompTIA A+.

IT Specialist with a strong background in Tier 1 and 2 support experience. Equipped with excellent communication skills to provide efficient solutions for hardware and software issues. Proficient in MS Office programs, Active Directory, and remote access applications.

Help Desk Technician with over 3 years of experience in providing technical support for internal and external customers. Expertise in proactive system monitoring, hardware and software installation, and server management. Certifications include MCSA and ITIL Foundation.

C. Tips for Writing an Effective Resume Summary

Keep it concise: Your resume summary should be no more than 3-4 sentences long. Focus on highlighting your most relevant skills and experiences.

Tailor it to the job: Read the job description carefully and adjust your summary to emphasize how your skills align with the job requirements.

Highlight your accomplishments: Use strong action verbs to describe your accomplishments and quantify them with specific numbers.

Showcase your skills: Highlight the skills that you bring to the table and how they can add value to the organization.

Use keywords: Incorporate keywords that are relevant to the job description and industry standards. This will help your resume get past the automated tracking systems and noticed by human recruiters.

A strong resume summary can make all the difference in your job search. By focusing on your skills and experiences, tailoring it to the job you are applying for, and using strong action verbs and keywords, you can craft a stand-out resume summary that highlights your unique value and enhances your chances of getting hired.

Common Mistakes to Avoid in Help Desk Support Resumes

When creating a Help Desk Support resume, it is important to avoid common mistakes that can harm your chances of landing an interview. Here are some things to watch out for:

A. Generic Resumes that Lack Details

Avoid creating a generic resume that lacks specific details about your experience and qualifications. Make sure to tailor your resume to the specific job you’re applying for by highlighting relevant skills and accomplishments.

B. Typos and Grammatical Errors

Nothing can destroy your chances of getting an interview faster than typos and grammatical errors. Make sure to proofread your resume carefully for mistakes in spelling, grammar, and punctuation.

C. Including Irrelevant Information

Avoid including information that isn’t relevant to the job you’re applying for. Information about your hobbies or personal interests, for example, may not be important to a potential employer unless they directly relate to the position.

D. Exaggerating Accomplishments and Skills

Exaggerating your accomplishments and skills can be tempting, but it is not a good way to impress potential employers. Stick to the facts and provide concrete examples of your achievements to demonstrate your value as a Help Desk Support professional. Keep your resume concise and avoid using too many words to describe your accomplishments and skills.

Help Desk Support Resume Template and Format

If you’re looking to pursue a career in Help Desk Support, it’s essential to have a well-formatted and professionally crafted resume that stands out from the crowd. The following sections will guide you through the steps required to create a winning Help Desk Support resume.

A. Proper Formatting of a Help Desk Support Resume

A well-structured Help Desk Support resume should be divided into different sections, including:

  • Contact Information
  • Objective Statement
  • Professional Summary
  • Certifications

Technical Skills

  • Professional Experience

These sections should be arranged chronologically, starting with the most recent and ending with the oldest. It’s essential to customize your resume to cater to the specific employer’s needs while highlighting your skills and experience.

B. Recommended Font, Margins, and Spacing

Choosing the right typeface and font size is crucial in making your resume legible and easy to read. It’s recommended to use a standard font, such as Arial, Times New Roman, or Calibri, with a font size between 10pt and 12pt.

When it comes to margins, it’s suggested to set them at 1 inch all around, allowing sufficient white space for readability. Additionally, proper spacing between paragraphs and sections is crucial. Using a single line break or double spacing, depending on your preference, can ensure the reader’s attention.

C. Resume Templates for Help Desk Support Professionals

Thankfully, several Help Desk Support resume templates can serve as a basis for crafting your own. These templates, easily customizable and tailored to your needs, can save you time and make your resume aesthetically pleasing.

While there’s no ‘one size fits all’ approach to resume templates, selecting one that caters to the required skillset, industry, and experience can help you land your dream job. When using a resume template, remember to adjust it to your individual work experience, education, and skillset.

Crafting a winning Help Desk Support resume requires effort, attention to detail, and customization to the specific employer’s needs. Utilizing these best practices of proper formatting, font, margins, and spacing, along with selecting an appropriate resume template, can help set you apart from the crowd and land you a job.

How to Showcase Soft Skills in a Help Desk Support Resume

When it comes to applying for a help desk support role, it’s important to acknowledge the value of soft skills. While technical ability is crucial to the position, possessing soft skills can make all the difference in providing exceptional customer service.

A. Importance of Soft Skills in a Help Desk Support Role

In a help desk support role, you will be the face of the company for many customers. It’s important to have exceptional soft skills to handle difficult customers, diffuse tensions, and offer effective solutions. Soft skills can also assist in creating a positive customer experience, which can lead to repeat business and positive reviews.

B. Examples of Relevant Soft Skills

Some of the essential soft skills you should possess as a help desk support professional include:

  • Communication: Clear and concise communication is key to resolving customer issues. Active listening and adapting your communication style to suit the customer’s needs and personality can also increase their satisfaction levels.
  • Empathy: Being able to identify with your customers’ concerns can help them feel heard and understood. This can result in a positive outcome, even in challenging situations.
  • Time Management: Effectively managing your time and workload can increase your efficiency and the number of customers you’re able to assist.
  • Problem-solving: As a help desk support professional, you will encounter a wide variety of issues. Being able to think critically and offer creative solutions is essential to succeeding in this role.

C. Tips for Highlighting Soft Skills in Your Resume

To showcase your soft skills effectively, consider the following tips:

Utilize the job description: Review the job description and ensure that you include any keywords or phrases that are mentioned. This can demonstrate that you possess these skills and are a strong match for the position.

Use specific examples: Rather than simply stating that you have excellent communication skills, provide examples of instances where you utilized these skills to solve a problem or create a positive customer experience.

Quantify your achievements: If possible, quantify the impact of your soft skills. For example, mention the percentage increase in customer satisfaction ratings following your implementation of a new time management technique.

Emphasize team collaboration: Collaborative skills can be particularly important in a support role. Highlight any instances where you worked with others to provide exceptional customer service.

Showcasing your soft skills as a help desk support professional can strengthen your application and increase your chances of landing your dream job. By utilizing these tips and highlighting your relevant skills, you can stand out as an excellent candidate for the role.

Qualifications and Certifications to Include in Your Help Desk Support Resume

As a help desk support professional, your resume should highlight your qualifications and certifications to demonstrate your expertise in the field. Here are some tips on what to include:

A. Relevant Qualifications for Help Desk Support Professionals

When listing your qualifications, focus on those that are relevant to the help desk support role. These may include:

  • Education: A degree in computer science or a related field can demonstrate your knowledge of IT concepts and technical skills.
  • Relevant experience: If you have prior experience in a help desk or customer service role, highlight the skills you developed that are relevant to the position. This may include strong communication skills, problem-solving abilities, and technical troubleshooting experience.
  • Other training or certifications: If you have completed any training programs or certifications that demonstrate your knowledge of IT software or hardware, be sure to include them.

B. IT Certifications for Help Desk Support Professionals

In addition to your relevant qualifications, you may also want to include any IT certifications that you have earned. Some of the most common certifications for help desk support professionals include:

  • CompTIA A+: This certification covers hardware and software technologies, making it relevant for help desk technicians.
  • ITIL: This certification demonstrates knowledge of IT service management, including service design and delivery, incident management, and problem management.
  • Microsoft Certified Solutions Expert (MCSE): This certification demonstrates expertise with Microsoft technologies, which are commonly used in help desk environments.

C. Tips for Highlighting Your Certifications and Qualifications

When listing your certifications and qualifications, make sure they are prominent and easy to read. To ensure that they stand out:

  • Include them in a separate section of your resume labeled “Certifications” or “Qualifications.”
  • Use bullet points to break up the information and make it easier to read.
  • Focus on those certifications and qualifications that are most relevant to the job you are applying for.
  • Use descriptive, action-oriented language. For example, instead of just listing a certification, describe the skills and knowledge you gained through the training program.

By highlighting your relevant qualifications and certifications in your resume, you can demonstrate to potential employers that you have the skills and expertise needed to succeed as a help desk support professional.

How to Optimize Your Help Desk Support Resume for Applicant Tracking Systems

A. how applicant tracking systems work.

Applicant Tracking Systems (ATS)  are software systems that help recruiters and employers manage the recruitment process. These systems can quickly and easily filter through resumes to identify the most qualified candidates based on their skills, experience, and other key factors.

Essentially, the ATS acts as a gatekeeper, screening all of the resumes that come through and only allowing the most qualified applicants to move on to the next stage of the hiring process. It uses algorithms to scan resumes for keywords and phrases that match the job description, as well as other criteria such as work experience, education and certifications obtained.

Without proper optimization for ATS, a Help Desk Support resume may be overlooked despite its overall merit.

B. Best Practices for Optimizing for Applicant Tracking Systems

Here are some tips to help you optimize your Help Desk Support resume for ATS:

Use relevant keywords and phrases. When crafting your Help Desk Support resume, be sure to include key skills, experiences, and certifications that are relevant to the job description. This will help your resume to appear more prominently in an ATS scan.

Follow a clear, easy-to-read format. To make sure that the ATS can easily read your Help Desk Support resume, stick to a clear and easy-to-read format. Use bullet points and section headings to organize your information, and avoid using images or graphics.

Use job-specific titles when describing your experience. Use the exact titles of your previous positions, as listed in the job description. This will help the ATS to recognize your experience and qualifications.

Keep it professional. When designing your Help Desk Support resume, stick to a professional and simple format. Avoid using fancy fonts or graphics, and make sure that your contact information is prominent.

C. Common Mistakes to Avoid in Optimizing for Applicant Tracking Systems

Avoid the following mistakes when optimizing your Help Desk Support resume for ATS:

Using irrelevant keywords: Don’t over-stuff your Help Desk Support resume with irrelevant keywords in an effort to get past an ATS. Your resume should be genuine and relevant to ensure proper scoring.

Submitting an unformatted resume: Avoid submitting a resume with a poorly structured format that cannot be processed by ATS.

Using unconventional design elements: Do not use unconventional design elements such as photos, graphics, icons, or tables which can break formatting.

Failing to review your resume: It is crucial to review your resume before submission to avoid mistakes in formatting, spelling, and grammar as these may compromise your candidacy.

By following these best practices and avoiding common mistakes, you can optimize your Help Desk Support resume for ATS and increase your chances of getting noticed by the employers.

In addition to the relevant soft skills, Help Desk Support professionals are required to have technical knowledge and expertise to provide solutions and assistance to customers. In order to showcase your technical skills, it’s important to create a separate section in your resume highlighting your proficiency in various technical areas. Here are some examples:

Hardware Skills

Help Desk Support professionals must have a thorough understanding of the hardware components of a computer system. This includes knowledge of different types of hardware such as desktops, laptops, printers, and scanners. Additionally, professionals should have expertise in diagnosing hardware issues and providing recommendations for maintenance or replacement.

Software Skills

An important aspect of Help Desk Support is troubleshooting software-related problems. One must have knowledge about operating systems like Windows, Linux, and Mac OS. Additionally, proficiency in software applications such as Microsoft Office and Adobe Suite is a must.

Network and Security Skills

With the increasing usage of cloud technologies and remote work, network and security skills are becoming more and more important. Familiarity with network topology, protocols, and administration is necessary for providing assistance for connecting, configuring, and troubleshooting network and server issues. Knowledge about firewalls, anti-malware software, and data-security measures are also key to addressing the security concerns of customers.

Remote Support Tools

Help Desk Support professionals must be familiar with remote support tools such as Remote Desktop Protocol (RDP), Virtual Private Networks (VPNs), and TeamViewer. These tools enable professionals to provide remote assistance and securely diagnose and troubleshoot customer problems from a distance.

Mobile Devices and Applications

With the shifting trend towards mobile devices, Help Desk Support professionals must also have expertise in providing assistance for mobile devices and applications. Knowledge about smartphone operating systems such as iOS and Android, and proficiency in mobile applications such as email and messaging apps, is a must.

Highlighting your technical skills is an essential aspect of creating an effective Help Desk Support resume. These skills set you apart from other candidates and demonstrate to the employer that you have the required knowledge to troubleshoot and solve customer issues.

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Super Star Resume - Best Resume Builder Overall

Star Rating: 4.9/5

Super Star Resume is an innovative resume builder that completely transforms creating professional resumes. By offering a user-friendly interface and a range of powerful features, Super Star Resume enables individuals to produce exceptional resumes that effectively showcase their abilities, accomplishments, and work history.

  • Skilled and seasoned writers
  • Customized strategy aligned with unique career objectives
  • Timely delivery of resumes
  • More significant expense compared to certain other resume writing services
  • Restricted selection of additional services
  • Availability may be restricted depending on demand and geographic location
  • Intuitive resume builder: An intuitive interface that simplifies the resume creation process, offering modern templates for a professional look.
  • Customization choices: Users can personalize their resumes by selecting from various font styles, colors, layouts, and sections to align with their unique style.
  • Comprehensive content suggestions: Access to a collection of expertly curated bullet points, action verbs, and industry-specific phrases to craft impactful resume content.
  • Real-time previews and editing: Real-time previewing and editing capabilities ensure a visually appealing and error-free final resume.
  • Integration with professional networking platforms: Integration with LinkedIn allows users to maintain consistency between their online presence and resume.
  • Tailored resumes for different job applications: The duplication feature facilitates the creation of multiple resume versions, each customized for specific job applications or industries.
  • Resume analytics and tracking: Users can monitor the views and downloads of their resumes, gaining valuable insights to optimize their job search strategies.
  • Professional Resume : $169
  • Resume With Cover Letter : $199
  • All-Included : $199

>> Use Super Star Resume to Secure Your Dream Job

ZipJob - Best Resume Builder for Guarantees

Star Rating: 4.7/5

ZipJob is widely regarded as an excellent option for resume creation, especially for those who value guarantees. Their impressive 60-day assurance ensures that individuals searching for employment will experience a surge in interview invitations within this period.

If this desired outcome cannot materialize, ZipJob proactively offers a complimentary review and revision of your resume. This guarantee highlights their commitment to client contentment and showcases their unwavering belief in the superior quality of their resume writing services.

  • The starting package is cost-effective
  • Complimentary ATS check included
  • 60-day interview assurance with higher-tier packages
  • The design and layout made it challenging to read the resume
  • The summary section was overly lengthy and filled with clichés
  • The formatting of the education and training sections was subpar
  • Expert resume writers: ZipJob provides access to a team of expert resume writers with the skills and knowledge to review, evaluate, and optimize your resume for compatibility with Applicant Tracking Systems (ATS) and hiring managers.
  • ATS optimization: Meaning they ensure your resume is structured and formatted to navigate and succeed in ATS filters effectively. Employers commonly use these filters to assess and rank resumes during the initial screening process.
  • Keyword optimization: The resume builder online offered by ZipJob assists you in identifying and integrating pertinent keywords and industry-specific terminology. This practice heightens the visibility of your resume, making it more likely to capture the attention of hiring managers.
  • Job-specific content suggestions: ZipJob provides valuable advice regarding the most relevant and influential content to include in your resume for different job titles and industries. This guidance is invaluable in customizing your resume for specific roles.
  • Cover letter writing assistance: ZipJob supports the creation of impactful cover letters that complement your resume, strengthening your overall job application.
  • Unlimited revisions: One noteworthy feature of ZipJob is the option for unlimited revisions and updates to your resume. This ensures that your resume not only meets but continues to meet your specific requirements and mirrors your professional growth.
  • Collaboration with resume writers: the platform facilitates direct collaboration with the resume writers, enabling you to share additional information, discuss specific requirements, and seek clarifications at any stage of the resume creation process.
  • Launch Package: $139 (or $48/mo)
  • Fast Track Package: $189 (or $65/mo)
  • Premium Package: $299 (or $27/mo)

>> Use ZipJob to Secure Your Dream Job

Resumeble - Best Resume Builder With Custom Bundles

Star Rating: 4.3/5

Resumeble is a highly efficient and user-friendly resume builder that empowers individuals to create professional and compelling resumes. With Resumeble, crafting a standout resume becomes a streamlined process thanks to its intuitive interface and extensive range of customizable templates.

Whether you’re a recent graduate, a seasoned professional, or someone looking to change careers, Resumeble caters to all needs and skill sets. It offers helpful suggestions and expert advice to ensure your resume showcases your unique qualifications and achievements in the best possible light.

  • A 60-day interview guarantee is included
  • Budget-friendly package deals are available
  • It’s more established than some other websites
  • Keyword optimization: This feature helps optimize your resume by suggesting relevant keywords aligned with your target industry or job, enhancing your visibility to Applicant Tracking Systems (ATS) and recruiters.
  • Content import: Resumeble allows you to import your existing resume or LinkedIn profile, saving you the time and effort of manual data entry.
  • Real-time editing: You have the convenience of editing and modifying your resume in real time, providing the flexibility to experiment with various formats, sections, and content.
  • ATS compatibility: Resumeble ensures your resume is ATS-compatible, essential for better visibility and a higher chance of being shortlisted by employers using Applicant Tracking Systems.
  • Download options: The platform offers various download formats, including PDF, Word, and plain text, ensuring compatibility with diverse application processes.
  • Cover letter builder: Resumeble features an integrated cover letter builder, streamlining the creation of professional and personalized cover letters that complement your resume.
  • Career Pro Package : $159.00
  • Professional Package : $299.00
  • Premium Package : $399.00

>> Use Resumeble to Secure Your Dream Job

Let’s Eat, Grandma - Best Resume Builder for Range of Career Service

Star Rating: 4/5

Let’s Eat, Grandma is an inventive and progressive tool for creating impressive resumes. The platform streamlines the resume-building process, making it easier for job seekers to craft exceptional resumes. With Let’s Eat, Grandma, individuals can create unique resumes that catch the eye of employers and set them apart from the competition.

This user-friendly platform offers a range of customizable templates that allow users to tailor their resumes to showcase their specific skills and experiences. Let’s Eat, Grandma also provides expert advice and recommendations to help ensure that your qualifications and achievements are effectively highlighted in your resume.

  • Complimentary resume evaluation
  • Choices available for individuals from entry-level to executive-level positions
  • Extensive collaboration opportunities
  • Not specialized in academic CVs or federal resumes
  • Relatively higher pricing compared to some other services
  • Potential for a longer turnaround time compared to competing services
  • Expert choice: You can save your resume in multiple formats (PDF, Word, plain text) or easily share it with potential employers via email or a link, simplifying the distribution of your resume.
  • Error highlighting: The builder can identify potential errors, inconsistencies, or missing information within your resume and provide suggestions or alerts for improvement.
  • Section prompts: Pre-written prompts for various resume sections (e.g., work experience, education, skills) can help you structure your resume effectively and ensure you include essential details in each area.
  • Customizable sections: You can add, remove, or rearrange sections to tailor your resume to emphasize your strengths and relevant experiences.
  • Keyword optimization: The resume builder can recommend industry-specific keywords based on the job description, enhancing your resume’s chances of passing through Applicant Tracking Systems (ATS) and grabbing the attention of hiring managers.
  • Starter Package : Priced at $439, but there is an anti-inflation sale price of $389.
  • Accelerated Package : $549.
  • The premium Package : $689, but the anti-inflation sale price is $614.
  • Executive Concierge Service : $1,899 or as low as $119/month.

>> Use Let’s Eat, Grandma to Secure Your Dream Job

ResumeSpice - Best Resume Builder for Job Seekers of Any Level

Star Rating: 3.8/5

ResumeSpice , a renowned online resume builder, streamlines crafting professional resumes. This platform provides job seekers with a user-friendly interface and a wide selection of templates, enabling them to create impressive resumes that align with their career objectives.

With ResumeSpice’s seamless experience, users are guided through each resume section effortlessly while receiving valuable tips throughout the process. From personal details and work history to skills and accomplishments, this platform ensures that all crucial aspects of a resume are comprehensively addressed.

  • Additional assistance
  • Timely service
  • ATS optimization
  • Guaranteed interviews
  • Restricted revisions
  • Insufficient customization options
  • Restricted refund policy
  • User-friendly interface: ResumeSpice boasts an intuitive and user-friendly platform, simplifying the resume creation process and offering a seamless experience to users.
  • Extensive template library: The platform offers a vast selection of professionally designed templates tailored to various industries and job positions. Users can explore different styles and layouts to find the perfect match for their needs.
  • Import and export options: ResumeSpice enables users to import their existing resumes in formats like PDF or Word for easy editing and updates. Users can conveniently export their finalized resumes in multiple formats, facilitating sharing with employers or uploading to job portals.
  • Mobile-friendly design: ResumeSpice is optimized for mobile devices, allowing users to create and modify their resumes using smartphones or tablets.
  • Cloud storage: The platform provides secure cloud storage for users’ resumes, ensuring accessibility and updates from any device with an internet connection.
  • Resume tracking: ResumeSpice includes tools for tracking the performance of submitted resumes, such as monitoring views, downloads, and application outcomes. These features empower users to evaluate their progress and make data-driven enhancements to their job search strategies.
  • Entry Level Resume : $479
  • Professional Resume : $589
  • Executive Resume : $699

>> Use ResumeSpice to Secure Your Dream Job

TopResume - Best Resume Builder for Customer Service

Star Rating: 3.6/5

TopResume is an outstanding resume builder explicitly tailored for customer service professionals. It offers a seamless and user-friendly experience, enabling users to create exceptional resumes effortlessly. The platform goes beyond just providing a basic resume template, offering valuable suggestions and tips to optimize the content.

This ensures that each resume created on TopResume is unique and attention-grabbing in the highly competitive job market.

Besides its user-friendly interface, TopResume provides expert review services. These services allow skilled professionals to provide personalized feedback on resumes, helping enhance their overall quality further. By leveraging this feedback and incorporating attention to detail, customer service professionals can create compelling resumes that effectively capture the attention of potential employers.

  • Streamlined registration process
  • Well-designed and formatted one-page resume
  • The summary and Job Scope sections were overly extended
  • The training section needed to have prominence
  • Skill-based sections: The resume builder features dedicated sections highlighting essential customer service skills, including communication, problem-solving, conflict resolution, and relationship building.
  • Expert review services: TopResume provides expert review services where experienced professionals offer personalized feedback and recommendations to enhance the overall quality of your resume.
  • ATS compatibility: The platform ensures that the resumes created are compatible with Applicant Tracking Systems (ATS), which employers commonly use for scanning and filtering resumes.
  • Download and sharing options: Users can download their resumes in various formats, such as PDF or Word, and easily share them with potential employers or upload them to job portals.
  • Industry-Specific Tips: TopResume offers industry-specific tips and guidance to assist users in tailoring their resumes to the customer service field, helping them stand out among competitors.
  • Cover letter builder: Besides resume building, TopResume provides a builder that empowers users to craft professional and compelling cover letters customized for customer service roles.
  • Mobile accessibility: The platform is mobile-friendly, allowing users to create, edit, and update their resumes while on the go, using their smartphones or tablets.
  • Entry level : Up to 200$.
  • Professional level : Up to 200$-400$.
  • Executive level : Up to $350-$700.

>> Use TopResume to Secure Your Dream Job

Resume Writing Services - Best Resume Builder for Affordability

Star Rating: 3.3/5

While may be a different size than its competitors, it stands out due to its team of talented and experienced resume writers. The website is user-friendly and provides exceptional service. However, this service’s true strength lies in its writers’ expertise. sets itself apart by offering a comprehensive consultation process and goes beyond expectations by providing unlimited calls with its resume writers. This personalized approach distinguishes them from other companies and guarantees each client receives individual attention and support.

  • Experienced resume writers of the highest caliber
  • Unlimited phone consultations and revisions
  • More expensive than rival services
  • A limited range of products
  • Skilled and experienced resume writers: takes pride in its team of highly trained and professional resume writers who possess a deep understanding of crafting effective resumes.
  • Personalized service: offers a personal touch by providing unlimited calls with their resume writers. This unique feature allows clients to engage in direct communication and close collaboration with the writers throughout the resume creation process.
  • Competitive job market expertise: The writers at have knowledge of current job market trends. This ensures that the resumes they create are optimized to excel in today’s fiercely competitive job market.
  • Quality Assurance: The service maintains a rigorous quality assurance process to guarantee that the resumes delivered to clients meet the highest standards and align with their expectations.
  • Timely delivery: is committed to delivering resumes within the agreed-upon timeframe, ensuring clients receive their documents promptly.
  • Client satisfaction guarantee: offers a client satisfaction guarantee, assuring clients are fully content with the final resume. The service is ready to provide revisions if necessary.
  • Affordable pricing: provides pricing options that are competitive and transparent, making professional resume writing accessible to a wide range of job seekers. employs a pricing system that is clear and easy to understand for their resume-building services. The initial package begins at $270 , including a comprehensive consultation with a skilled resume writer and developing an individualized resume.

They offer extra options that enable customers to personalize their packages based on their unique preferences. This adaptable pricing strategy guarantees that clients can choose the services that align with their requirements and financial constraints.

>> Use Resume Writing Services to Secure Your Dream Job

Craft Resumes - Best Resume Builder for Quick-Turnaround

Star Rating: 3/5

Craft Resumes stand out as a well-established writing and editing service known for its ability to deliver effective outcomes. Our dedication to providing a 24-hour turnaround guarantees you’ll receive the initial version of your resume promptly.

Navigating our user-friendly website is effortless, making it easy to use our services. At Craft Resumes, we specialize in crafting customized resumes to match your skills, qualifications, and aspirations for your career.

  • Speedy completion
  • Customized CVs
  • Intuitive site
  • Insufficient details
  • Absence of assurances
  • Quick turnaround: Craft Resumes commits to delivering the initial draft of your resume within 24 hours, ensuring a speedy and efficient service.
  • Expert Writers: Craft Resumes prides itself on its team of experienced writers who possess expertise across various industries and stay up-to-date with current hiring trends. They’re dedicated to making your resume stand out and catch the attention of potential employers.
  • Unlimited revisions: We provide unlimited revisions to guarantee your complete satisfaction. If you have specific changes or additions in mind, our team will collaborate with you closely to implement the modifications.
  • Confidentiality and Privacy: At Craft Resumes, we prioritize the confidentiality and privacy of your personal information. You can trust that your data will be handled securely and with the utmost discretion.
  • Tailored resumes: We specialize in tailoring resumes to align with your career objectives, industry, and job requirements. Each resume is personalized to accentuate your unique strengths and qualifications.
  • Resume Writing : $229.00
  • Basic : $279.99
  • Optimal : $339.99
  • All-In-One : $499.99

>> Use Craft Resumes to Secure Your Dream Job

Resume Companion - Best Value Resume Builder

Star Rating: 2.8/5

Resume Companion is a virtual platform and service that specializes in aiding individuals in creating resumes that are professional and impactful. It offers an array of resources and tools to assist job seekers in crafting interesting resumes that effectively showcase their skills, experiences, and qualifications.

A prominent feature of Resume Companion is its user-friendly resume builder. This tool allows users to select from various professionally designed templates and personalize them based on their specific requirements.

Users can effortlessly incorporate their personal information, employment history, educational background, skill set, and other pertinent details to produce a customized resume tailored to their needs.

  • Intuitive user interface
  • High-quality templates
  • Efficiency-boosting functions
  • Cost-effective choice
  • Restricted editing features without subscription
  • Absence of extensive customization options
  • Limited availability of extra services
  • Cover letter builder: Resume Companion goes beyond resumes and provides users with a tool for crafting customized cover letters tailored to specific job applications. This feature guides users through the process, helping them effectively present their qualifications and make a compelling case to prospective employers.
  • ATS optimization: In today’s job market, many companies use Applicant Tracking Systems (ATS) to screen resumes. Resume Companion helps users ensure their resumes are ATS-friendly. The platform offers valuable tips and insights on incorporating relevant keywords, formatting the document correctly, and increasing the likelihood of passing through the ATS screening process.
  • Educational resources: Resume Companion extends its services by offering an informative blog and educational materials that cover various aspects of resume writing, job search strategies, interview techniques, and career development guidance. These resources provide users with valuable insights and advice to help them create impressive resumes and enhance their job search efforts.
  • Download and sharing options: Upon completing their resumes, users can conveniently download their documents in multiple formats, including PDF and Word. Resume Companion also makes it easy for users to share their resumes online or print them offline.
  • Customer support: Resume Companion values user satisfaction and offers customer support to assist with users’ questions or concerns while utilizing the platform. Users can access support through email or the platform’s contact form.

Resume Companion provides a cost-effective solution for individuals seeking an all-inclusive service. It’s vital to remember subscription renewal is required to access future editing services. In summary, Resume Companion offers a wallet-friendly option for those who desire a user-friendly resume-building experience without needing advanced writing abilities.

>> Use Resume Companion to Secure Your Dream Job

Our Ranking Methodology for Best Resume Writing Services

To comprehensively and objectively rank the top resume writing services, it is essential to have a thorough methodology. The first step in this process was conducting extensive research and analysis. This involved gathering a comprehensive list of reputable resume-writing services from multiple sources such as online searches, customer reviews, industry directories, and personal recommendations.

  • Feature analysis: Evaluate the functionalities provided by each resume builder, considering elements like template variety and quality, customization flexibility, user-friendly editing and formatting options, import/export capabilities, spell check and grammar tools, and integration with job search platforms and professional networks.
  • Template collection: Examine the assortment and quality of templates. Look for a wide range that suits various industries, job levels, and design preferences, considering these templates’ aesthetics, readability, and contemporary design.
  • Editing and customization: Scrutinize the adaptability and user-friendliness of the editing and customization tools each resume builder provides. Assess the capacity to add or modify sections, reorganize content, and tailor resumes to specific job requirements.
  • User interface and experience: Analyze the user interface and the overall user experience each resume builder offers. Evaluate the ease of navigation, instruction clarity, guidance or prompts, and the platform’s responsiveness.
  • Integration with job search platforms: Determine whether resume builders offer seamless integration with popular job search platforms and professional networks like LinkedIn or ATS systems. Consider how well the resumes can be transferred and their compatibility with these platforms.
  • Additional resources: Evaluate if the resume builders provide extra resources such as sample resumes, tools for creating cover letters, interview tips, or career advice. Consider the breadth and practicality of these supplementary resources.
  • Mobile-friendliness: Gauge the mobile-friendliness and responsiveness of the resume builders, recognizing the growing trend of mobile job searching and application processes.
  • Customer support: Reflect on the accessibility and quality of customer support services, encompassing options like live chat, email support, or knowledge bases. Assess the responsiveness and helpfulness of the support team.
  • Pricing and value for money: Appraise the pricing plans presented by the resume builders in terms of the value they offer based on features, usability, and overall service quality.
  • Industry reputation: Consider the standing and trustworthiness of the resume builders, considering factors such as awards, recognition, partnerships, and user feedback from reputable sources.

Buyer’s Guide: Why Use a Resume Builder?

Crafting a well-crafted CV comes naturally to particular job seekers. However, even the most seasoned experts may need help in resume writing. If you find yourself in need of help with creating a compelling resume, here are several ways in which the best online resume builder can be beneficial:

Resume builders provide users with pre-designed templates and helpful tips, streamlining the process of writing a resume and alleviating stress.

Offers Writing Tips

Promoting oneself requires considerable effort. Only some people possess writing skills, even if they enjoy self-promotion. To showcase one’s experience and knowledge effectively, a resume builder can help select the most appropriate words and phrases.

Improves Design

In every field, there are unique standards for an impressive resume. If you need to gain knowledge in design or the tools, resume builders can provide free templates to enhance your resume’s visual appeal and quality.

Applicant Tracking Systems (ATS)

Recruiters often use ATS systems to scan resumes. A good resume builder will help with formatting to ensure that your resume is easy for these systems to read.

What’s the Best Resume Builder?

The ideal resume builder for each individual may differ according to their specific requirements. If you prefer a tool that offers step-by-step guidance in creating your resume, we suggest using a builder that provides helpful tips and recommendations. If you prefer a resume builder that auto-generates a summary, we recommend using a tool that extracts information from your LinkedIn profile.

For those who enjoy having creative control over their resumes, we suggest using a platform with features. By selecting the resume builder that aligns with your needs and suits your industry and personal style, you’ll significantly increase your chances of capturing the attention of hiring managers.

Resume Builder vs. Resume Writing Service: What Matters for You

When it comes to crafting a resume, there are three options available. You can opt to create it independently, use a resume builder tool, or enlist the services of a professional resume writer. Your best choice will depend on your writing abilities, available time, and financial resources.


You have the choice to construct a resume entirely by yourself. The benefit of this option is that it costs nothing but requires a significant amount of effort. Along with composing all the information, you must possess graphic design skills.

This approach works well if you have these abilities, but with them, your options for creating a resume are unlimited. To overcome this limitation, you can use a resume builder or enlist the help of a resume writing service.

Resume Builder

A tool for creating resumes allows you to input your details into a template, resulting in an original appearance and layout with no design work. The top resume building tools also offer suggestions on enhancing your resume and tailoring it to match the specific job you are applying for.

While you are still responsible for writing the content, once it is written, you can quickly transfer that information into any other template with just a few simple clicks. Some of these services are free and many like to promote themselves as such, but most require a small payment to download your finished resume.

Professional Resume Writing Service

Professional resume writing services are expensive, but they offer the convenience of handling all the work for you. An experienced writer will gather relevant information about your background and transform it into a unique and engaging resume.

The process typically takes a few days, and the level of originality in the outcome largely relies on your choice of company and writer. However, we will not delve into these services further in this guide.

Are Resume Builders Worth It?

Definitely, without a doubt. An effective resume creator will guarantee that your CV is formatted correctly to navigate Applicant Tracking Systems and ultimately reach the hands of recruiters.

Is It Unprofessional to Use a Microsoft Word Resume Template?

Relying on a template will not set you apart, and there is a high likelihood that your application will be dismissed because your resume is identical to those of other job seekers.

Final Thoughts

Choosing the right resume builder is crucial in today’s competitive job market. Creating a professional and impactful resume that stands out from the crowd can significantly impact your job search. With the right tool, you can save time, improve your chances of landing an interview, and ultimately secure your dream job.

When selecting a resume builder, consider your specific needs and priorities. Look for features like customizable templates, industry-specific examples, and the ability to export your resume in different formats. Consider user reviews and ratings to ensure you choose a reputable and reliable platform.

Remember, an exceptional tool for crafting resumes should give you the power to present your skills, experience, and accomplishments effectively. It should simplify and expedite creating a resume without hassle. Investing in a reliable resume builder is investing in your professional future.

Therefore, explore the different options available for resume builders. Test out their free trials or demos and choose the best fit for your objectives. Our top recommendation is Super Star Resume . This meticulously designed resume can open doors to exciting career prospects and be a dependable companion on your journey toward success.

Ahad Waseem is a business, blockchain, and cybersecurity writer who often takes on art, politics, and economics too. As a linguistic engineer who writes to solve problems, he’s written for various tech and business publications. When he’s not writing, he’s probably on horseback, caring for his houseplants, or training Bonsai trees. He can be reached at [email protected] . McClatchy’s newsrooms were not involved in the creation of this content. We may earn a commission if you make a purchase through one of our links.

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Robert Costello, Defense Witness in Trump Trial, Is Scolded by Judge

Mr. Costello tried to cast Michael D. Cohen, the witness at the heart of the prosecution’s case, as a liar, but the judge lost his patience with the witness.

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Robert Costello smiles in a vehicle. A photographer is near the window.

By Ben Protess and Matthew Haag

  • May 20, 2024

After the prosecution rested its case against Donald J. Trump on Monday, the defense began a simple mission: destroy the credibility of the prosecution’s star witness, Michael D. Cohen.

That tactic may not have paid off as expected, as the judge in the case almost immediately lost his patience with the defense’s witness, Robert J. Costello, a lawyer and fixture in New York’s legal world who once advised Mr. Cohen.

Shortly after Mr. Costello took the stand on Monday, prosecutors objected to a series of questions. When the judge sided with the prosecution, Mr. Costello muttered “jeez,” registering his dismay and irking the judge, Juan M. Merchan. Mr. Costello tried to walk back his remark, mumbling under his breath that he wanted to “strike” it from the record.

The testimony continued, but after a few more objections, Justice Merchan again grew frustrated with the witness. He dismissed the jury, and excoriated him: “If you don’t like my ruling, you don't say, ‘jeez,’ and you don’t say, ‘strike it,’ because I’m the only one who can strike testimony in court,” he said, adding: “Are you staring me down?”

He then cleared the courtroom, dismissing reporters while allowing a group of Mr. Trump’s supporters to remain.

When onlookers left the room, according to a transcript, the judge told Mr. Costello that his conduct was “contemptuous” and said, “If you try to stare me down one more time I will remove you from the stand,” adding, to the defense lawyers, “I will strike his testimony, do you hear me?”

Mr. Costello asked, “Can I say something, please?” And Justice Merchan replied: “No. No. This is not a conversation.”

Mr. Costello has been around the New York legal world for decades and prides himself on not taking flack from anyone.

In 2018, Mr. Costello acted as Mr. Cohen’s back channel to Mr. Trump’s legal team. This role — which came by dint of Mr. Costello’s close ties to Mr. Trump’s personal lawyer at the time, Rudolph W. Giuliani — was mostly informal. Mr. Cohen never officially retained Mr. Costello or paid him a cent.

When questioning Mr. Cohen last week, the prosecution spotlighted his communications with Mr. Costello. Their emails and calls, Mr. Cohen said, left him with the impression that Mr. Costello was doing Mr. Trump’s bidding, delivering implicit instructions to, in the former fixer’s words, “stay in the fold, don’t flip, don’t speak.”

But Mr. Costello, a former federal prosecutor turned defense lawyer, disputes that characterization, and Mr. Cohen’s testimony opened the door for the defense to call him to tell the other side of the story.

After the unexpected break on Monday, Mr. Costello testified that he treated Mr. Cohen as a client and had only his interests at heart. He said he did not concern himself with Mr. Trump’s interests at that time. Prosecutors began cross-examining him before the jury was dismissed for the day just after 4:30 p.m.

Mr. Cohen, who pleaded guilty to federal charges in 2018, served more than a year behind bars. His crimes included orchestrating a hush-money payment to a porn star in the final days of the 2016 campaign, a deal at the center of the current state case against the former president. Mr. Cohen paid off the woman, Stormy Daniels, to silence her story of a sexual encounter with Mr. Trump.

The Cohen and Costello relationship began in the chaotic spring of 2018, after the F.B.I. searched Mr. Cohen’s home and office as part of the sprawling investigation.

They met through Jeffrey Citron, who was Mr. Costello’s law partner and Mr. Cohen’s acquaintance. Mr. Citron asked Mr. Cohen over email whether he wanted to connect with Mr. Costello and obtain “his insight into your situation, it would be my pleasure to arrange.” Mr. Cohen jumped at the offer: “I do. Can you connect me to him?”

When Mr. Trump hired Mr. Giuliani, Mr. Costello alerted Mr. Cohen to the potential upside: “I told you my relationship with Rudy which could be very very useful for you,” he wrote in an email. Mr. Cohen replied: “Great news.”

The records show that Mr. Costello pursued the relationship with Mr. Cohen.

As Mr. Costello lost patience, he wrote to Mr. Cohen complaining that he had “failed to communicate with me despite several text messages and emails.”

Mr. Costello also appeared to make a veiled reference to fear in Mr. Trump’s orbit that Mr. Cohen was poised to cooperate with prosecutors, writing: “We have continued our dialogue and need to bring you up to date concerning serious concerns on the part of our friends.”

Mr. Cohen was noncommittal. “When the right time comes, and now is not the right time, we will advance our conversations regarding this issue.”

But Mr. Cohen kept the channel open. For example, he sent Mr. Costello an article with the headline “Trump’s campaign to discredit Michael Cohen is already underway,” and added: “They are again on a bad path.”

And when Mr. Cohen’s relationship with Mr. Trump soured in summer 2018, he asked Mr. Costello to use Mr. Giuliani as a conduit for his assurances that he would remain loyal to Mr. Trump, according to Mr. Costello.

After Mr. Costello relayed the message, he told Mr. Cohen in an email that he had “conveyed all of your expressed concerns” to Mr. Giuliani “for transmission to his client” — the president. Mr. Cohen replied, thanking him.

Mr. Costello has said he was merely relaying messages from Mr. Trump’s legal team, including Mr. Giuliani, a former New York mayor. (Mr. Costello later represented Mr. Giuliani in criminal and congressional investigations.)

In one email to Mr. Cohen, Mr. Costello wrote, “Sleep well tonight, you have friends in high places.”

But in the end, no one remained friends, and much of the tension stemmed from money.

Mr. Costello and Mr. Cohen had a falling out, partly over unpaid legal bills. Last year, Mr. Costello testified before the grand jury that ultimately indicted Mr. Trump, seeking to undercut Mr. Cohen’s credibility.

Mr. Costello also sued Mr. Giuliani over delinquent bills.

And when Mr. Trump stopped paying Mr. Cohen’s legal fees, their relationship imploded as well. Mr. Cohen vowed to turn on Mr. Trump, a promise he is now fulfilling on the stand.

Ben Protess is an investigative reporter at The Times, writing about public corruption. He has been covering the various criminal investigations into former President Trump and his allies. More about Ben Protess

Matthew Haag writes about the intersection of real estate and politics in the New York region. He has been a journalist for two decades. More about Matthew Haag

Our Coverage of the Trump Hush-Money Trial

News and Analysis

While the verdict in Donald Trump’s criminal trial remains a mystery for now, less of a mystery is what he will say and do , with his history of attacking investigators, blaming President Biden and seeking vengeance on those who cross him.

Trump’s lawyers are expected to highlight the absence of Allen Weisselberg, Trump’s former finance chief and a star witness who is in jail. Prosecutors never called him to testify, because, although he knows the truth, he has not always told it .

The defense rested its case after Trump declined to take the stand  at his own criminal trial. Closing arguments will take place on May 28.

More on the Trump Investigations

Case Tracker:  Trump is facing multiple criminal cases related to his business and political activities. Follow the latest developments .

What if Trump Is Convicted?: Will any of the proceedings hinder Trump’s presidential campaign? Here is what we know, and what we don’t know .

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3 Help Desk CV Examples - Here's What Works In 2024

As a hiring manager, i know just how crucial a standout cv is. in this piece, you'll find helpful examples of successful help desk cvs, crafted with thoughtful detail. we're providing you with tried and tested templates, samples, and instructions to make your cv shine. ready to embark on your journey in the help desk field with confidence it's time to equip yourself with a cv that works as hard as you do..

Hiring Manager for Help Desk Roles

As a buzzing hub of problem-solving, the Help Desk is a crucial part of any business. The role demands a knack for handling tech issues and a flair for clear, patient communication. That's why a strong Help Desk CV must beam with these skills. And if you're keen on playing this key behind-the-scenes role, you've arrived at the right spot. A Help Desk hero often starts as a techie, develops strong customer handling skills and acquires detailed product knowledge. They may climb to be a team leader, support manager, or consider a sideways leap into networks or security. The trend stirring up the Help Desk world in 2024 is the rise of remote support roles. With more companies choosing digital, the demand for tech-savvy remote support specialists has surged. Let's clear the air around CVs and resumes for a moment. You may have come across conflicting advice on how these documents differ. Simply put, in the Help Desk industry and many others like it, they're two sides of the same coin. Known as CV in UK, Europe and Australia, or Resume in other countries, they mean the same. And no, there's no need for a lengthy 3-4 page document. A crisp, 1-2 pages that echo the rigour of a resume is perfect. Over the stretch of this article, we will delve into writing a Help Desk CV that ticks all right boxes. We will peek inside the 2024-friendly CV templates, explore the skills you should show off and a lot more. So read on, future Help Desk star!

Help Desk CV Templates

Jump to a template:

  • Help Desk Analyst
  • Help Desk Technician
  • IT Help Desk (Entry Level)

Jump to a resource:

  • Keywords for Help Desk CVs
  • Action Verbs to Use
  • Related Administrative CVs
  • Similar Careers to a Help Desk
  • Help Desk Resume Examples

Template 1 of 3: Help Desk Analyst CV Example

As a Help Desk Analyst, your role involves solving various tech-related challenges and enhancing system performances. It's a role that demands not just excellent technical skills but also the ability to communicate solutions clearly to your team and users. Recently, more companies are seeking analysts with knowledge in cloud computing, as well as cybersecurity, due to the increased remote working trend. When writing your CV, it's crucial to represent yourself as a tech-savvy professional who's also adept at creating user-friendly solutions and is informed about current IT trends.

A CV showcasing technical proficiency and problem-solving skills for a Help Desk Analyst.

Tips to help you write your Help Desk Analyst CV in 2024

   demonstrate problem-solving abilities.

As you're crafting your CV, emphasize your knack for identifying and resolving IT-related issues. Showcase specific instances where you diagnosed a complex system issue and successfully delivered a solution. It illustrates your proficiency and commitment to maintaining smooth technical operations.

Demonstrate problem-solving abilities - Help Desk Analyst CV

   Highlight proficiency with multiple operating systems

Help Desk Analysts often deal with multiple operating systems (e.g., Windows, macOS, Linux). On your CV, mention the systems you're comfortable working with and any certifications you earned related to these operating systems. It demonstrates your versatility and ability to cater to a diverse range of technical needs.

Skills you can include on your Help Desk Analyst CV

Template 2 of 3: help desk technician cv example.

In the unpredictable world of IT, a Help Desk Technician often becomes a lifeline for an organisation, troubleshooting technical issues that crop up unexpectedly. With the ongoing surge in remote work trends, it's important now more than ever to show prospective employers that you can manage and resolve IT crises from any location. When crafting your CV, appreciate the value this role carries, as you stabilize technological foundations and maintain business continuity. It's a role that demands a unique blend of technical expertise and people skills. The job revolves around tackling technical issues, yes, but communication channels are equally crucial as you'll frequently interact with end-users in resolving these issues. Therefore, in your CV, you're not just showcasing your knowledge of IT systems, but also your ability to guide non-technical personnel through them.

A sample CV for a Help Desk Technician role.

Tips to help you write your Help Desk Technician CV in 2024

   display technical proficiency.

As a Help Desk Technician, you'll be expected to proficiently navigate tech systems. On your CV, specifically pinpoint your competence in areas like system diagnostics, network management, and software applications. Maybe you've got hands-on experience with ticketing systems, or you've spent time in a Microsoft-heavy environment. These specific details will set you apart.

Display Technical Proficiency - Help Desk Technician CV

   Emphasize Soft Skills

It's not all about the tech! Demonstrate your soft skills on your CV. How well do you handle pressure? How effective are you at communicating technical information to non-technical people? Mention instances where you've provided excellent customer service, or where your superb problem-solving abilities have resolved complex issues.

Emphasize Soft Skills - Help Desk Technician CV

Skills you can include on your Help Desk Technician CV

Template 3 of 3: it help desk (entry level) cv example.

As an entry-level IT Help Desk professional, your role is all about identifying, troubleshooting, and resolving various technical issues. The IT industry is booming and more companies are gravitating towards cloud technologies and AI solutions to manage help desks efficiently. So, when you're crafting your CV, it's crucial to show how you can adapt to these trends. Include any exposure you've had to these technologies or your ability to learn new systems quickly. Remember, hiring managers want to see how your skills and experience can help streamline their IT operations.

A screenshot of an IT Help Desk CV showcasing problem-solving and customer service skills.

Tips to help you write your IT Help Desk (Entry Level) CV in 2024

   showcase your problem-solving skills.

As an IT Help Desk professional, you will need to troubleshoot and solve technical issues. So, your CV should clearly demonstrate your problem-solving skills. Include specific instances where you've used technical know-how to solve real-world challenges.

Showcase your problem-solving skills - IT Help Desk (Entry Level) CV

   Highlight your customer service experience

Even though this is an IT role, customer service is a significant part of the job. You will be dealing with people who might not have a technical background. Mention any experience where you have explained complex technical terms in a way that a non-technical person could understand.

Highlight your customer service experience - IT Help Desk (Entry Level) CV

Skills you can include on your IT Help Desk (Entry Level) CV

Skills for help desk resumes.

For an effective Help Desk CV, weave in key skills in your text. Review the job posting, pick up the relevant skills, and stitch them into your CV story. Cast your net of skills through the CV's skills section or thread them into your work history as bullet points. For example, "Mastered issue logging system (Skill Name) to enhance user experience." Making it past the CV screening stage is like unlocking a digital padlock. You need the correct key, or in this case, the right skills. Match your abilities with what the recruiters are fishing for, and you'll sail through the Applicant Tracking System (ATS). Remember, a Help Desk role is all about the user journey. It's a bridge between tech and people. Thus, showcase your ability to make this journey smooth, one error-free click at a time. This could be demonstrated as, "Implemented new software system, enhancing customer satisfaction by 30%."

  • Help Desk Support
  • Computer Repair
  • Remote Desktop

Service Desk

  • Operating Systems
  • Active Directory
  • Windows Server
  • Information Technology
  • Troubleshooting
  • Network Administration
  • Computer Hardware
  • Technical Support
  • System Administration
  • Computer Hardware Troubleshooting
  • Customer Service
  • Microsoft Access
  • Printer Support
  • Software Installation
  • Microsoft Exchange

Skills Word Cloud For Help Desk CVs

This word cloud highlights the important keywords that appear on Help Desk job descriptions and CVs. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

Top Help Desk Skills and Keywords to Include On Your CV

How to use these skills?

Action verbs for help desk resumes.

What are you doing when you're at the front line of a help desk? You're solving problems. You're stepping up. You're not just answering questions, but dealing with issues head on. That's why your CV needs action verbs. They show you're ready to act, not just talk. For example, instead of saying "Handled technical problems," use a verb like "Diagnosed." It shows you don't just deal with issues, you root them out. Or take "Managed customer complaints." Swap "managed" for "Resolved." It shows you finish what you start. So, let's roll up our sleeves. Start your CV with verbs that speak louder than words. It's not just about what you do, but how you do it. Let your CV be a story of action. Remember, the help desk waits for no one. And with the right verbs, neither will your next employer.

  • Troubleshot
  • Streamlined
  • Coordinated
  • Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective CV action verbs, visit Resume Action Verbs .

Other Administrative Resumes

Desktop support.

A Desktop Support Engineer resume showing extensive experience in the financial, customer service, and professional recruitment industries.

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Help Desk CV Guide

  • Administrative Coordinator CV Guide
  • Administration CV Guide
  • Scheduling CV Guide
  • Gig Economy CV Guide
  • Project Administrator CV Guide
  • Facilities CV Guide
  • Revenue Cycle CV Guide
  • Help Desk Analyst CV Example
  • Help Desk Technician CV Example
  • IT Help Desk (Entry Level) CV Example
  • Skills and Keywords to Add
  • Related Administrative Resumes
  • All Resume Examples
  • Explore Alternative and Similar Careers
  • Help Desk Cover Letter
  • Help Desk Interview Guide

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resume words for help desk

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resume words for help desk

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resume words for help desk


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