essay on mobile phone manners

Numbers, Facts and Trends Shaping Your World

Read our research on:

Full Topic List

Regions & Countries

Publications
Our Methods
Short Reads
Tools & Resources

Read Our Research On:

Manners 2.0: Key findings about etiquette in the digital age

Some 92% of Americans now have a cellphone of some kind, and 90% of those cell owners say that their phone is frequently with them. This “always-on” mobile connectivity is changing the nature of public spaces and social gatherings. It is also rewriting social norms regarding what is rude and what is acceptable behavior when people are together, a new Pew Research Center report finds.

Here are some key takeaways about how Americans view manners in the mobile age:

Americans see cellphone use as OK in key public spaces, but not in more private or intimate gatherings. For instance, about three-quarters of Americans think it is generally acceptable for people to use their cellphones while walking down the street (77%), on public transit (75%) or waiting in line (74%). But only 38% think it is generally OK to use cellphones at restaurants, and very few say cellphone use is OK at a family dinner (12%), during a meeting (5%) or at church (4%).

Many Americans view cellphones as harmful and distracting to group dynamics, even as they can’t resist the temptation to use their phones. An overwhelming 82% of adults say that when people use their phones in social gatherings it frequently or occasionally hurts the conversation. At the same time, 33% say that cellphone use in these situations frequently or occasionally contributes to the conversation and atmosphere of the group.

When considering the impact of their mobile phone use on their own social interactions, 25% of cell owners say that when they use their phone in group settings, it takes at least some of their attention away from the group of people they are with at the time.

Cellphones are used more often to make social gatherings more social, not less. Cellphone use during social gatherings is nearly ubiquitous: 89% of cellphone owners say they used their phone during their most recent social gathering with friends, and 86% say someone else in the group used their phone. But cellphone owners were far more likely to use their cellphone in a manner tied to the social gathering than in an antisocial way.

Just 16% used their phone because they were no longer interested in what the group was doing; 15% wanted to connect with other people who are strangers to the group; and 10% wanted to avoid participating in what the group was discussing.

It was more often the case that people used their cellphone in a manner tied to a gathering such as posting a picture or video of the gathering (45%), sharing something that happened in the group (41%), getting information they thought would be interesting to the group (38%), or connecting with other people known to the group (31%).

In all, 78% of cellphone owners cited at least one of these four “group-contributing” reasons for using their phone, compared with 30% who used their phone for one of the three “retreating-from-the-group” reasons.

Young adults are more likely to use their cellphones for a variety of tasks and to say it’s OK to do so in social situations. Some 52% of cellphone owners ages 18 to 29 say they frequently use their phone to look up information about where they are going while out in public, compared with 9% of cell users ages 65 and older. Similarly, 49% of younger cell users say they frequently use their phone to coordinate getting together with others while they are out and about, compared with just 12% of seniors.

Young adults who have cellphones are also more likely than seniors to have used their cellphone during their most recent social gathering. Fully 98% of young adults used their cellphone for one reason or another during their most recent get-together with others, compared with 69% of cell owners 65 and older.

72% of U.S. high school teachers say cellphone distraction is a major problem in the classroom

How teens and parents approach screen time, mobile fact sheet, americans’ use of mobile technology and home broadband, teens and internet, device access fact sheet, most popular.

901 E St. NW, Suite 300 Washington, DC 20004 USA (+1) 202-419-4300 | Main (+1) 202-857-8562 | Fax (+1) 202-419-4372 | Media Inquiries

Research Topics

Email Newsletters

ABOUT PEW RESEARCH CENTER Pew Research Center is a nonpartisan fact tank that informs the public about the issues, attitudes and trends shaping the world. It conducts public opinion polling, demographic research, media content analysis and other empirical social science research. Pew Research Center does not take policy positions. It is a subsidiary of The Pew Charitable Trusts .

Shop all deals
Free phones
Smartphones
Verizon Home Internet
Bring your own device
Accessories
Refer a Friend
Verizon Visa® Card
Certified pre-owned phones
Apple iPhone 15 Pro
Apple iPhone 15
Samsung Galaxy S24 Ultra
Google Pixel 9 Pro
Unlocked phones
Other phones
Trade in your device
Tablets & laptops
Certified pre-owned watches
Jetpacks & hotspots
Shop all accessories
Phone cases
Screen protectors
Tablet accessories
Chargers & cables
Phone attachments
MagSafe compatible
Verizon accessories
Shop all wearable tech
Smart watches
Fitness trackers
Watch accessories
Smart glasses
Smart rings
Shop all plans
International services
Connected devices
Discounts overview
Mobile + Home
First responders
Verizon Forward
Connected car plans
Shop all home solutions
Fios Home Internet
5G Home Internet
LTE Home Internet
Accessories overview
Cables & connectors
Networking & Wi-Fi
TV accessories
Phone equipment
5G Home accessories
Prepaid overview
Phone plans
Smartwatch plans
Tablet & hotspot plans
International plans
Smartwatches
Hotspots & routers
Basic phones
Why Verizon Prepaid
Disney+, Hulu, ESPN+
Apple Arcade
Google Play Pass
Apple Music
Xbox All Access
Services & perks overview
Entertainment
Protection & security
Digital family
Financial services
Back to Menu
Account overview
Prepaid instant pay
Business Log in

Choose your cart:

Mobile solutions
Home solutions

Smartphone etiquette tips for any context

Although smartphones and mobile devices have become so ubiquitous it can be hard to remember a time without them, they are still relatively new features of modern life. While many people keep their smartphones handy at all times, not everyone may be aware that new social standards and courtesies have evolved around these devices and their use. It is common to see people using them throughout the day, even when it may not seem appropriate for them to be doing so. As such, it is important to be able to understand what is and isn’t appropriate in terms of cell phone usage during different situations — for some scenarios it may even be seen as disrespectful.

General mobile phone etiquette.

There are specific etiquette points that one should keep in mind for certain social situations, such as introducing yourself, not interrupting, and saying please and thank you. However, there are also more generalized rules that should be followed in regard to cell phone use. Here are some universal cell phone etiquette tips to keep in mind:

Although it may be tempting, avoid texting during face-to-face conversations;

Avoid accepting calls when you are in the middle of a face-to-face conversation;

Avoid discussing personal topics in an area where others may hear you;

Avoid using inappropriate pictures for a person’s contact photo;

Be aware of the delay between when you speak and when the other person hears it;

Be mindful about what you tag people in on Facebook;

Don’t light up your screen in a dark theater;

Don’t talk/text and drive;

Use your Call Filter app for suspicious calls, but avoid using it for friends and family;

End the continuing game of phone tag after 4 attempts of reaching out to an individual;

Keep a distance of at least 10 feet from the nearest person when talking on the phone;

Put your phone on silent mode in theaters, restaurants, plays, performances, and any other group setting where a ring tone may be bothersome;

Refrain from blaming the other person if there is a dropped call;

Speak in a soft tone when taking calls in public;

Try not to look things up (“fact check”) during a conversation, unless you are asked to.

Etiquette for cell phones on dates.

Dating, in general, can be stressful. Individuals may feel the need to impress their date and present themselves well, especially during the early stages of the relationship. Some may partake in phubbing , which is when an individual begins to pay less attention to someone who is talking and more attention to their phone instead — this may be because of nerves, boredom, or out of habit. While it may not be necessary to completely disregard using your phone at any time while on a date, it is important that you be mindful of how you do so. Here are a few tips for proper date night phone etiquette:

Ask your date if they would be bothered by you taking pictures of the food, scenery, etc;

Don’t continuously show them things you’ve found on your phone. One or two items may be alright, however, refrain from showing them your entire social media feed, even if you find the content funny;

If able to, you should both put your phones away in your bag or pocket;

Let your date know ahead of time if you’re expecting an important phone call at any point during your time together;

Refrain from nervously going onto your phone;

Set your phone on silent.

Etiquette for cell phones at work.

Prior to following any workplace cell phone etiquette advice, one should first review their specific workplace’s phone policy — this policy should take precedence over any outside advice that is given. Generally speaking, some businesses are becoming more accepting of phones in offices, being more aware that it is possible to maintain workplace productivity in an era of smartphones — as “convenience is a crucial aspect that all organizations and firms look to obtain for their employees. Smartphones provide the ability for employees and clients to communicate and contact one another quickly and efficiently.”

If you are a part of a business that allows you to use your phones, it is important to follow proper cell phone workplace etiquette to help reduce the chances of you getting these privileges taken away.

Be aware of your ringtone. If you work at a business that requires you to answer your cell phone often you may want to download a ringtone that sounds professional (no high pitches, isn’t too loud, no obnoxious sounds, no profanity, etc);

Don’t look at your phone during meetings;

Don’t place your phone on your lap;

Focus on the person that should have your attention i.e. customer, client, coworker, boss, etc;

Keep your personal calls private;

Keep your phone out of sight;

Don’t engage in arguments over the phone while at work;

Silence your device.

Etiquette for cell phones at professional gatherings.

Just as with informal gatherings such as dates and some workplaces, there are cell phone etiquette tips to keep in mind for professional gatherings such as conferences, training sessions, seminars, product launches, and more:

Don’t take photos unless you’re allowed to;

Don’t use your phone as a way to avoid social interactions;

Focus on face-to-face networking;

Keep your phone on silent;

Verbally excuse yourself for important calls when necessary;

When you do take photos, turn off your flash as a courtesy to others around you.

When to not use your cell phone.

In some scenarios, it is unacceptable to use your mobile phone entirely, despite taking the above etiquette tips into consideration. The following list outlines different situations when you’ll want to avoid your phone altogether:

At movie theaters and other large gatherings of any kind;

Attending church;

While giving birth;

During a job interview;

When someone is talking to you;

While driving;

While you’re eating a meal;

While you’re studying.

How often you use your cell phone is entirely up to you. However, when doing so, keep in mind that there is a time and place for it. By following the above cell phone etiquette guidelines, you can ensure you’re not being disrespectful or breaking any rules and are mindful of those around you.

Verizon Deals

Check out the latest deals from Verizon on smartphones, accessories and more.

Customize your Verizon Unlimited Plan

Only pay for what you need. Check out our latest unlimited phone and data plans.

Home Internet & TV
Mobile + Home discount
Support overview
Return policy
Community Forums
Business support
Download My Verizon App
Accessibility
Check network status
Responsibility
Verizon Innovative Learning
5G overview
Innovation Labs
Apple iPhone 15 Pro Max
Apple iPhone 15 Plus
Apple AirPods Max
Apple Watch Series 9
Elizabeth James
Terms & Conditions
Device Payment Terms & Conditions
Report a security vulnerability
Mobile customer agreement
Announcements
Radio frequency emissions
Taxes & surcharges
Legal notices
NMLS Consumer Access (NMLS ID #1165814)
facebook-official
Privacy Policy
California Privacy Notice
Health Privacy Notice
Open Internet
Terms & Conditions
About Our Ads

Share full article

Supported by

Picture Prompts

Phone Manners

By Natalie Proulx

March 23, 2018

Are there times when you think using your phone while you’re with other people is rude? If so, what are they and why do you think being on your phone in these situations is inappropriate? If not, why not?

Can you give any examples of a time when you were with someone and they were paying more attention to their phone than to you? How did it make you feel? How did you respond?

What guidelines for phone etiquette do you follow in your day-to-day life?

Tell us in the comments, then read the related article to learn more about the research on phone manners.

Find many more ways to use our Picture Prompt feature in this lesson plan .

The Do's And Don'ts Of Using Your Phone In Public

Technology has changed the world. Like everything has two sides, mobile also has flipped the world into a more accessible communicable world. In the early days, the mobile phone was just a means of communication via calls. Nowadays, it has become a crucial part of humans. Life without a phone is inevitable. We cannot think about a world without mobile phones. It is evolving with new and advanced technologies. Now it's used for calls and plays multiple roles like GPS navigator, camera, video player, music, and modem. Every time a new technology comes, it makes society change accordingly. There is a flip side to this invention. With new technologies, there are new rules too to use this device. We have seen that some people are talking very loudly on mobile phones and causing a disturbance to others unaware of that. Nobody wants to eavesdrop on other people's conversations, but we find ourselves doing precisely this, though, due to no fault of our own. Just like there are specific rules for online behavior there are rules too on how to use phones in public.

General people need to understand these basic manners of phones. Consider you are at a public place, and someone right after you are talking to someone, telling them that her husband is cheating, her mother is selling her home, or her uncle has cancer. How would you feel? Of course, if your good happy day is ruined, you will likely be sentiment for her. Consider another example; there is a funeral and memorial dinner of a friend. And you saw someone talking and laughing on the phone loudly. You will feel aggressive and destructive toward that person. These are all basic manners of using the phone in public places. However, there are some places where you have to act ethically. Have you ever been irritated with someone having headphones but still loud music is coming out? It is such unbearable behavior. Even they can't think of a quick eye as a red flag. There is a place where you can use your mobile without concern, and this place is your room only!

Man is a social animal. We inevitably have to live in societies and communities. We can't live alone. So, it is crucial to think about the comfort of other people. With inappropriate use, we are just irritating everyone around us. It also affects the reputation of a person. A person must have feelings for others so they can be distinguishable from animals. Whether you're an avid cell phone user or just getting the hang of the technology, there are specific etiquette guidelines you should always follow when out in public. Here is a comprehensive guide on cell phone etiquette to ensure you get all the fun and stay in the know of the latest trends and conversations.

Introduction to Cell Phone Etiquette

In today's digital age, it's no surprise that cell phones have become integral to our lives. We use them to stay connected to friends and family, work, entertain ourselves, and more. While they offer great convenience, they can also be disruptive and intrusive if used sparingly. Here is a comprehensive guide on cell phone etiquette to ensure you get all the fun and stay in the know of the latest trends and conversations.

What is Cell Phone Etiquette?

Cell phone etiquette, or netiquette, is a set of unspoken rules and guidelines for how cell phone users should behave in public. It includes respecting other people's privacy and not using your phone while driving. Following these guidelines ensures that everyone around you is comfortable and safe.

The Basics of Cell Phone Etiquette

Regarding cell phone etiquette, there are a few key points to remember. First, it's important to remember to be respectful of those around you. If you are using your phone in a public place, be aware of your volume and how your conversation may affect those nearby.

Another critical point is that your phone should never be the center of attention. It's okay to use your phone in public, but keep it out of the spotlight. It means refraining from taking pictures or videos of other people without their permission and avoiding loud conversations or games.

Finally, if you're in a situation where silence is expected, like a meeting or classroom, it's important to refrain from using your phone unless it's essential. Even if you believe no one is paying attention, respecting the space is still essential.

Places Where You Should Not Use Your Phone

Some places where mobile phone use will be offensive or destructive for relationships. Let's have a look at them:

Funeral/Memorial Dinner

Suppose you go into a memorial of someone. The kids are giving speeches about the love of their lost one. Suddenly you see someone started listening to music or laughing badly. Then what impression will go on the folks? It is very inappropriate to use phones at funerals. It is very irresectable of the person. You can take the phone away from that place and then talk.

On The First Date

It is said that the first impression is the last. If you meet someone for the first time, it is always inappropriate to use a phone. It can be for meeting purposes, talking to someone else, or using social media. Your girlfriend/boyfriend will think that you are more indulged in mobile and not interested in them. You may lose the person forever. It has impacts on them. Afterward, if they ever go out again, they will feel insecure and unable to trust someone on this.

On the first date, it is not a kind gesture to talk on the phone every time. Gestures matter more than real talk. A gentleman never prioritizes social media over long-lasting things. It should be in the teachings of parents how to treat a girl. Lastly, there is a life beyond mobile. Try to live it lively. You have only one life; don't ruin it using a phone everywhere. If your partner uses a phone on the first date, then it is a sign that you should walk out at the early stage.

Hanging With Friends/Family

As we get older, we move away from our friends. Because everyone gets busy in their life. Having friends in life is a blessing. And the time spent with them is precious. If you are hanging out with friends, you must refrain from using a phone. The time spent is the time you make memories. Pictures or meetings or everything doesn't matter. The only thing that matter is memory. Later in life, you will find that you were making memories. Little moments of joy are the real asset of life.

Think of a friend who came from Libya to spend time with you, and you constantly use your phone—to send guidelines to meetings. Without enjoying the natural environment, you constantly take selfies and post them on social media. With what hat memory will your friend go back? Nothing, just pictures! So, try not to use your mobile too much when hanging out with friends.

The same is the case with the family. As social media increases social interaction, it reduces physical interaction with family. Everyone in the house is happy and sharing things and problems with followers and strangers on social media, but no one shares with their family. To remove this distance, turn off your phone when spending time with your family. Also, limit the business work to the office only. Moreover, you should have two phones, one being the business phone other will be the family phone. Try to consider this.

There are places in which you have to follow certain etiquette. The classroom has rules and regulations to follow. Not using a mobile phone is one rule. Mobile phones carry your attention towards something else. It would help if you thought of the professor who came to the class to teach you. It also disturbs other students. This disrespect of the teacher might affect somewhere in the future too. Also, if the teacher scolds you in front of everyone, you will remain ashamed the whole semester.

A library is a silent place. There is a must rule of silence in libraries. People go to libraries to concentrate and work in peace. If you use a phone in a loud voice or listen to music, you destroy the decorum badly. Moreover, with the rise of the digital world, people moved away from books. It is said that this is the last century of book love. There is so much literature, knowledge, wisdom, and truth which needs to be read from books, but today's generation is so much on mobile phones they need to learn the basics. So, caring about the decorum of libraries is a basic manner.

In theatre, people spend quality time with family or friends. But just thinking about a person having a shrieking ring tune will be annoying for the rest of the people in the theatre. I added this in those places where you shouldn't use your phone. Because you must enjoy the time spent in the cinema. Theatres are for enjoying the movie, not for taking pictures or talking loudly.

Moreover, having high brightness can make other people uncomfortable. If you send a private or a voice message to someone, it will be easily heard by the other 500 people in the cinema. So, don't use the phone in the cinema or theatre to respect your privacy and others' blissful moments.

During Play/Performance

If you are at your daughter's dance rehearsal without focusing on it, you are focusing on the phone, talking loudly, texting, or sending instructions to the office. It will cause long-term damage to your daughter's relationship with you. Also, if you use your phone with a loud voice, there is silence in the place, then it will be annoying for the other people who came to enjoy the performance. Therefore, it is wise to refrain from using the phone during play or performance.

During Job Interview

This is the most important place where you should follow the rules. Consider you have an interview at home, and your employers are hiring you to nurse a child. If you continuously use your phone in front of them, they will not hire you. They will think that if she uses the phone every sec, she might not be the right candidate for our child. It is dangerous to hire a careless person. The same is the vase with other jobs too. Employers will only hire you once you show them that you are a responsible person who is not more involved with the phone. A job interview is the first step in starting a career. You can make it, or you can destroy it. Both are in your hands. So, don't use your phone in front of the employer.

It would be best if you were not involved in the phone while at the dining table outside with friends, family, or colleagues. Instead, you could talk about everything. Because this will be the time, people are judging your manners. There is a complete list of manners that you must follow in a restaurant. Not using mobile is the one. Consider the embarrassment felt by the waiter standing in front of you waiting for you to place an order, but you are constantly using your phone. There will be no respect for you in their heart. For example, you are talking to someone on a video call, and a family beside you wants to sit and eat peacefully. They will get annoyed by this. Maybe they will never visit that place again. So, you are a threat to restaurant sales too. That's why you should not use your phone in a restaurant. There is a proper guideline at the door of every restaurant about not using the phone loudly. Putting a silent mode on the phone is an innovative gesture for customers.

Prayer Room

Prayer rooms are sacred places that need silence out of respect. You must keep quiet whenever you go into a church, a Mosque, a temple, or a place where someone is praying. If you are with a friend, also ask them to stop talking. Instead, go with a slow pace so that even your shoes should not disturb them. It is the basic ethics you should teach yourself and then your children. No running in prayer rooms, no pounding over people's heads, no using of mobile or a tablet in a loud voice. Music is banned in some places so respect the rules. Keep the phone down.

Public Transportation

In public transportation, everyone stands side to side with each other. I have a personal experience that I felt almost daily on my way to university. Some people lack basic manners of traveling. You should give personal space to other people. Loud music, talking, and laughing loudly is just annoying for me. If you place harm with your actions, karma has a way of doing that too. Please consider this. Don't use the phone on a bus or a train. Other people are not interested in your stories. Maybe someone wants to travel in peace, so think about them.

Hospitals must be quiet places. There are patients from having mild to severe diseases who need rest. If you listen to music in a loud voice and you cry in a loud voice, it will disturb the environment for patients. There are security guards for such people who disturb the peace of patients. So, it would help if you did not use your phone in a loud voice in a hospital,

The Waiting Area

Restrooms are present in every social place. As the name suggests, these rooms are for waiting for the bus, plane, or train. But if someone is shouting, yelling, or running, there might be an inconvenience for other people sitting there. There is a chance that someone will kick you out for using your phone so loud in public. Like there are different cultures, everyone has different rules. But basic manners or ethics are universal. They should be followed by anyone of any race, gender, etc. So, to respect the culture, you should not use your phone in the waiting area.

Museums are my favorite places. I love to see pieces of art and architecture from different centuries. But if I am in a museum and someone behind me hits me because they are involved in making videos, I will be so offensive. Consider this yourself.

So, above are the different places we should consider before using our phones so loudly. We should respect others' privacy too. Also, we should teach our children these basic manners. Universal rules like politely talking and respecting the elders should also include using phones.

Basic Phone Etiquettes - Dos Of Using Your Phone In Public

Technology has made us astray. We should remember how we should behave in certain conditions, respect the elders, work for others' peace and happiness, and value our relations in real life. There is a life outside of social media that we fail to consider. Like mobile phone has many apps and technologies, it also has some standards or rules everyone must follow. These standards are universal and are not confined to a place, people, or area. Here are some dos and don'ts of using mobile phones:Put Your Voice Down:

You have to think about it. When you talk in a loud voice, you irritate others and represent your manners. People will laugh at you and make videos. Some will scold you. It's a rule, and you must follow that. Please put your voice down whenever you talk on a phone, even if you are talking offensively to someone.

The following are some of the dos of cell phone etiquette:

‍ Respect Others' Privacy

Cell phone etiquette is an essential part of respecting others' privacy. Remember that only some people want to be part of your conversations, so keeping your voice down when talking on the phone in public is essential. Avoid discussing topics that could be considered private, and try to keep your conversations to a minimum in public spaces. Furthermore, be mindful of the volume of your cell phone's ringtone and turn it down so as not to disturb others in crowded areas. Additionally, it is essential to remember that only some appreciate receiving and answering calls in specific locations, such as the library or during a movie. Be mindful of others' comfort and try to step away to a quiet area if you need to take a call. Cell phone etiquette is essential to respecting the privacy of those around us.

‍ Keep Conversations Private

Regarding cell phone etiquette, one of the most important things to remember is to keep conversations private. If you need a private conversation, take it somewhere more secluded, like a quiet corner of a cafe or a room in your own home. Furthermore, try to keep your conversations to a minimum in public places, as many people find it bothersome and intrusive. If you have to talk on the phone, invest in earbuds to ensure that the conversation is only audible. Knowing your cell phone etiquette will ensure you don't disturb or offend anyone. It is very unpleasant to hear how someone is with his wife or how she is treating him. Always ensure that if you are talking to your partner in public, you must know that others are not interested in your love story. It is so irritating to hear the specifics of any relationship. What you see in movies or what you think about them is different, but in real life, when someone is walking and you are talking very loudly, it is a very unpleasant moment for them. Please consider this before talking to your partner out loud in public.

‍ Use the Vibration or Silent Mode

You have a phone; you are the owner of making its decisions. But consider that you are on public transport where older adults are also sitting. And suddenly your mobile started ringing with a wildly inappropriate ring tune than what will you feel? You will feel embarrassed because you never thought before putting such a ring tune. Therefore, having mobile manners is essential in public settings. It's always polite to switch your phone to silent mode or put the phone into vibration in a public setting. It will save you from shame. This way, you won't disturb other people and can still be available for important calls or messages. The silent mode ensures that the people around you don't have to hear your phone ringing or vibrating. Additionally, if you do need to take a call, try to find a quiet corner or step away from the crowd. It will also help you avoid any embarrassing conversations that might be overheard. In a business setting, it's important to remember to switch your phone to silent mode so it won't interfere with any presentations or meetings. Cell phone etiquette is integral to public life; following it will show respect to those around you.

‍ Respect Other People's Time

We live in a world full of deadlines and obligations, so respecting other people's time should be at the top of our list of priorities. Cell phone etiquette is a great place to start. When you're out in public, keep your conversations brief and stay in one spot for a short time. It's important to remember that other people have places to be and things to do. Additionally, keep it brief if you need to take a phone call. Ultimately, it's about courteous and considering other people's time and needs. It's about showing respect for others and their time and being mindful of your behavior and its effect on others. Respect for others and their time is essential for creating a harmonious and positive environment. So, the next time you're out and about, remember to respect other people's time and be aware of your actions.

Turn Off The Flashlight As A Courtesy to Others

The other do of using a mobile phone is to turn off the flashlight. Let's think it won't be enjoyable if you are standing at the airport and someone's flashlight is continuously turned on. You must turn it off as a courtesy to others. Also, if you are taking a picture in a public place then you should consider the privacy of others. If the flashlight is on, it won't be comforting for others.

Verbally Excuse Yourself on An Important Call

It is unethical if someone is talking to you face to face and you are using your phone constantly. They will feel that you are interested in them. The basic code of ethics is to start listening to others as you want others to listen. Respect others. The book "7 habits of highly effective teens" completely describes the art of listening to others. It is the habit of influential people to pay attention to little things. Respect people; it matters a lot. If there is an important call that you must take during a conversation, then you must verbally excuse yourself.

Use Voice Mail

When your phone has a voicemail option, then why you ignored the place where you are? "It is an art to stay where you are" if you are in a social gathering and your mind is on the meeting/business problems, you will not enjoy the event. Use voice mail and start enjoying the world.

Filter Your Language While Speaking in Public

When you are speaking to a friend aggressively and using words you are not allowed to say publicly, you might face scolding from others. Think of another example: if you are talking to your partner in public and you have a very intimate talk, it will irritate other people around. So, it's a must rule that you should filter your language while speaking in public. There are cultures where some languages are not allowed openly. It would help if you learned to respect them open-heartedly.

Must Have A Reasonable Distance Around You and Other People

Reasonable distance means you should respect the personal space of others. If someone is walking in peace or enjoying the event, it won't be delightful if you speak very loudly. They might get frowned at you or they might remove you from that place. So, you must show a level of respect toward others. Make people live peacefully on their terms.

Pay Attention To What's Around You

Text messaging is also as bad as talking on the phone. If you are running somewhere, then pay attention to the little details. Life is beautiful. It should be enjoyed thoroughly, not on the phone. When you reach an older age, you will realize these moments' importance. There are so many things if you go for a walk to watch the scene of old couples jogging there, the chirping of birds is very pleasant to the ears, and the beautiful sunrise. So, outside the mobile phone, there is a wonderful world.

Find A Quieter Space To Talk

Stay alert if you are talking on the phone because if someone is near you, you might be ruining their mood. As there are disadvantages of every technology mobile phone has too. Like it makes people aggressive. Because of one-way communication, the other person can't feel your emotions or see your expression. They will interpret the message according to the mindset so if you are being offensive or being in love you should always find a quieter space to talk on the phone.

While Texting, Understands The Hidden Meanings Of Emojis:

There is always a hidden meaning in words. Technology has changed words into pictures which are called emojis in mobile language. When you send emojis to someone, you should know they have hidden meanings too. If you send a message to your boss and accidentally send a very intimating emoji, you will face the consequences. Emojis are good to use in texting. Like when you are talking aggressively, and you put a smiley with the message, it will not impact the way without any smiley. So, do understand these things.

Don'ts Of Using Your Phone In Public:

Have you ever been the victim of loud music and harsh words? Yes, everyone has. Technology has taken away our basic ethics from us. We are more social and extroverted on the phone, and we forget to talk politely in person. Yelling or arguing is now become the essential thing of texting. Talking to strangers makes us more comfortable than to our relatives. It has changed the way any person behaves. So, here are some ground rules you should not do in public while using a mobile phone.

Don't Ignore People

It's important to remember that other people exist, even when you're on your phone. If you're talking on the cell phone in public, keep one ear open so you don't miss out on anything important. Additionally, if someone is trying to talk to you, it's polite to put your phone away and give them your full attention.

‍ Don't Take Phone Calls in Inappropriate Places

Some places are not appropriate for taking a phone call. It includes places like movie theaters, churches, libraries, and other places of worship. Additionally, if you're in a restaurant or cafe, try to keep your conversation as brief as possible to avoid disrupting other customers.

‍ Don't Take Photos Without Permission

Regarding cell phone etiquette, one rule people should always follow: Don't take photos without permission. This is very unethical. Without permission, you are not authorized to take pictures. In some cultures, it is prohibited. Like in Muslim culture, if you take pictures of women out there, you might face strong opposition from their men. So, it should be in your mind when you are using the phone in public that you can take your pictures only, not others. Whether you're trying to capture the beauty of a sunset or a candid moment between friends, it's important to remember that only some people want to be photographed. If you're out in public, it's best to ask for permission before snapping a shot. That will give the people in the photo a chance to say no if uncomfortable with it. Additionally, if you're posting photos online, get permission from the people in your photos before doing so. That will ensure that their right to privacy is respected. Taking photos without permission can not only be disrespectful, but it can also be illegal. So, the next time you're out with your phone, remember to respect the wishes of those around you and always ask for permission before taking photos.

‍ Don't Use Your Phone While Driving

Sometimes mobiles are a danger to life. You will think, how is it possible? It is possible, and it occurred in my life too. A friend of mine was driving and texting at the same time. It was about three years ago. I lost her just because she was involved in some argument. She got into a severe accident. She had injuries inside major in head and lost her life. It was a harrowing incident. When I talk about it, makes me feel sad. That's why I am stressing from the very start that whatever happens stay away from your phone. Live in the moment you are present. Leave everything behind. It's a must rule you should teach yourself and your children too that mobile is not everything. Concentrate on the moment you are in.

It's essential to practice cell phone etiquette. When you're behind the wheel, you must resist using your phone. Don't take any calls, don't send any text messages, and don't check your social media while driving. In some states, using your phone while driving is illegal, so it's essential to be mindful of the laws in your area.

Not only is utilizing your phone while driving dangerous, but it can also be distracting for other drivers. When you're focusing on your phone, you're not focusing on the road. It can lead to severe accidents, so staying alert and focused while driving is essential. If you need to take a call, it's best to pull over and take it in a safe place.

Although the urge to use your phone while driving can be intense, practicing cell phone etiquette and resisting it is essential. Not only is it dangerous, but it can also be illegal in some states. Don't put yourself, your passengers, and other drivers in danger. Pay attention to the road and resist the urge to use your phone while driving.

Don't Yell

This manner is not just for mobile but also for other life events too. Yelling is not welcomed in any situation. When you yell at someone, you lose your respect too. Consider yourself standing at the bus stop of your institution and yelling at someone on the phone. You will feel that you are the center of attention. Not for a good reason, but you will see the disrespect, scolding, and reprimand in other people's eyes. So, it's not a nice gesture to yell at someone on a mobile phone.

Don't Argue

Argument means fighting someone over something. It could be a thing, a belief, or an idea. If you are persuading someone about your idea, you don't need to yell or argue in an ominous voice. It shows your lousy behavior. It is not a good idea to argue over something in a public place. Arguing is always negative. It is not a good gesture to anyone around you. Even in your personal life, arguing means, you are making your relationships towards disaster. Think of yourself standing beside someone at a shopping mall, and if he is constantly arguing with someone on the phone, then what will you think? You will be so irritated and annoyed that the first thing you want to do is to go from that place.

Keep Your Phone Off Your Lap

In a meeting or at a restaurant, when you are in a serious conversation and watching your phone constantly, the person before you will get the impression that you are not interested in them all. It is also bad for your career. This habit of always using the phone will impact your health. A report suggests that blindness is the significant impact of high screen time. Placing your phone on your lap will divert your attention toward it. So, don't try to do that in public.

Don't Make People Wait

If you are ordering a coffee at Barista and the man at the bar is waiting for you to place the order, but you are constantly talking and texting on the phone, what do you think he will do? He will call security and treat you with disrespect. If you want to be comfortable in front of other people, you should take this advice. Even at your place, you should not make people wait. This thing is called ego, and ego is always negative. Negative things will make life unpleasant.

Don't Be A Captive Audience At The Dinner Table

I saw a family at a restaurant, and their dad was continuously using his phone. Children were sitting idly, waiting for him to close his business meetings. But I noticed that he wasn't interested in his children or the food they were eating. This is something we need to address. It will affect your children's psychology. They will remain hungry for love and will find love from the outside. But at that time, you will realize it's too late now. Make sure that you set your phone aside whenever you sit at the dinner table. Don't be a captive audience at the dinner table.

Don't Let Your Phone Control You

You should control your phone, not the phone controlling you. Technology has tangled everyone in it. It is inevitable to stay away from the phone. But what measure you can take is not to let it control you. A research report from the New York Times explained how our heads weigh anywhere from 10 to 13 pounds then, plus gravity puts 60 pounds of pressure on our necks. You might hurt your neck if you continuously bend to use your phone. You will have a neck ache. So, in public, this instruction goes too. Don't let your phone control you so you can be aware of the hustle and bustle around you.

Don't Take A Call In The Middle Of A Face-To-Face Conversation

When you are talking face-to-face to someone and suddenly attend a phone call, it makes a very bad impression. Often being on your phone in the presence of other people is very rude and inappropriate. It would be best if you got off your phone when someone is talking to you or they walk up and are trying to talk to you. It is polite and makes the person feel you are paying attention to them. It also makes the person feel you care about what they are saying. It isn't nice in these times because you should be giving the other person your full attention since it is respectful and polite.

Don't Use A Speakerphone in Public

It is very irritating when someone is talking on the speakerphone, and you have to listen to every word they are narrating to each other. Please try to make it slow if you are using it at home. No one is interested in your life stories. It is boring for others. And if someone is using it mistakenly you must remind them that they have to reconsider using the phone in public.

Don't Put Your Phone on The Table

During a professional or home dinner, business meeting, or tough talk with your partner. Please take it as a piece of advice that you should not put your phone on the table. It will divert your attention, and you might wreck the situation with your hands. Try this one. In another scenario, when you are using your phone alone, and suddenly a colleague, children, or wife comes to talk to you, you put your phone aside. Then it will be your obligation to pay attention to what they say to you.

Don't Use It In Public for Security Reasons

This is the proven reason for not using your phone in public. There are pickpockets and snatchers everywhere, especially in crowded places. It is a lesson you should learn not ever use your phone in very crowded places. Your phone might not cost you so much, but your data, videos, and pictures cost you your reputation. If you own a small business, you must keep away phones for security reasons. It includes data that your business stands on. Small business owners need more security because of a lack of resources. They need the courage and energy to pay the loss. So, it's best to prevent the disaster.

Avoid Annoying Ringtones

Someone's annoying ringtone may annoy you or ruin your happy mood. So, consider this and don't use it on your phone. You can't control others, but you can control your mobile, so it's your duty. If you have a ringtone that might be annoying to others, you should put your phone on silent and vibrate in public.

Don't use it at the check stand, reservation desk, and any service counter:

Don't use the phone at the check stand, reservation desk, and any service counter because you might need to remember the specifics of it. These are places where you should pay your full attention. Concentrate on the prices and packages fully. The same is the case when you are purchasing something. You must end the conversation when paying for purchases. It will help you remember the change at the counters.

Cell Phone Use For Children In Public:

Beware of this habit. If you give your cell phone to children in public, you must put the volume at the lowest. You should keep your eye on them constantly. Teach them ethics too.

Mobile Phone Manners in Different Settings

Cell phone etiquette can vary depending on the setting. Here are a few essential points to remember when using your phone in different environments.

When in an office or workplace, it's essential to be mindful of how your phone use may affect others. Avoid taking personal calls or sending texts during meetings, and try to limit your cell phone use during work hours.

Being courteous and respectful of those around you in public places like restaurants or cafes is essential. Make sure to keep your mobile phone away from the table and limit your conversations to a reasonable volume.

When attending a social event, it's essential to be mindful of how your phone use may affect the atmosphere. Avoid using your phone when conversing with others, and keep your phone out of sight when possible.

Finally, when in a place of worship, it's appropriate to turn your phone off or switch it to silent mode. It will help maintain a respectful atmosphere and show respect for the traditions of the space.

Tips for Navigating Cell Phone Etiquette

Navigating cell phone etiquette can be tricky, but a few tips can assist in making the process easier.

First, it's essential to be aware of your surroundings and the expectations of the space. If you're in a public setting, take a moment to observe the behaviors of those around you. It will give you a better idea of what is considered acceptable.

Second, if you're expecting an important call or text, it's essential to ensure that your phone is on vibrate or silent mode. It will help keep your conversations private and will prevent any disruptions.

Third, try to avoid using your phone in situations where it's not appropriate. For example, it's best to avoid checking emails or sending texts if you're in a meeting. If you're in a restaurant, it's best to keep your phone away from the table.

Finally, if you're ever in doubt, it's best to err on caution. Be bold and ask if it's okay to use your phone in a given situation or to excuse yourself if you need to make a call politely.

Solution to Common Cell Phone Etiquette Problems

No matter how much we try to follow the rules of cell phone etiquette, mistakes can happen. Here are a few solutions to common cell phone etiquette problems.

If you find yourself in circumstances where your phone is causing disruption, it's best to apologize and try to find a solution. If you're in a meeting or classroom, try to move away from the group to take the call. If you're in a restaurant, offer to take your conversation outside.

If you're ever in a situation where someone else is being disruptive with their phone, it's best to ask them to be respectful of their surroundings politely. If the person is disruptive, it's best to alert a manager or staff member.

Finally, if you need clarification on space rules, it's best to ask. Most people are happy to share their expectations, which can help ensure everyone is on the same page.

Conclusion:

Following these simple guidelines ensures that everyone around you is comfortable and safe. Cell phone etiquette is essential to being a responsible cell phone user, and it's important to remember that your actions impact those around you. Following these dos and don'ts can help ensure your conversations are respectful and considerate.

The cell phone label is a crucial part of being a responsible cell phone user, and it is essential to remember that your actions impact those around you. By following the above dos and don'ts, you can ensure that your conversations are considerate and respectful. Additionally, it's important to remember that cell phone etiquette is not just about yourself but also about the people around you. So be mindful of your actions and always respect the people around you.

Above all, the discussion was about where you should use your phone and where you should keep that away. There are certain etiquettes which have to follow by everyone. These include the places like at the food table, at the movie theatre, at the shopping mall, while walking on the road, while driving, and also what etiquette to follow at home. There are some dos and don'ts of using the phone in public. If you consider each of them, you are experiencing a very pleasing manner. One important thing in all the above instructions is you should exercise international calling behaviors. There are different conditions and situations associated with mobile phones in different cultures. You should learn and respect them. In some places, saying okay might seem rude, but in United States culture, it means you are okay with the thing. So, all these ethics of mobile users are different in different countries.

Want Guaranteed Protection Against SIM Swap? Reach Out to Us.

Is your cellphone vulnerable to SIM Swap? Get a FREE scan now!

Please ensure your number is in the correct format. Valid for US numbers only!

Get our SAFE plan for guaranteed SIM swap protection.

I founded Efani after being Sim Swapped 4 times. I am an experienced CEO with a demonstrated history of working in the crypto and cybersecurity industry. I provide Secure Mobile Service for influential people to protect them against SIM Swaps, eavesdropping, location tracking, and other mobile security threats. I've been covered in New York Times, The Wall Street Journal, Mashable, Hulu, Nasdaq, Netflix, Techcrunch, Coindesk, etc. Contact me at 855-55-EFANI or [email protected] for a confidential assessment to see if we're the right fit!

SIM SWAP Protection

ADVERTISEMENTS:

443 Words Essay on Mobile Phone Etiquette

Every time a new technology in communications is unveiled it changes society in some ways. So new rules have to be created for using the new devices. Mobile phones have revolutionized the way the world communicates. But there is a flip side to this invention. Too often we see people talking loudly on their mobile phones blissfully unaware that they are causing a disturbance to those around them.

Nobody wants to eavesdrop on other people’s conversations but we find ourselves doing precisely this though due to no fault of our own. Just like there are certain rules defining online behavior there are certain rules to be followed when using a mobile phone.

It is not polite to talk on the mobile phone in a cinema hall, concert hall or hospital for instance. The phone should be kept on silent or vibrator mode if necessary, and if one has to talk, it is better to go out and do it. Radio waves are believed to cause interference with heart pacemakers and other medical devices. So it is better not to use it in a hospital.

Image Source : randysrib.com

It is considered a violation of public etiquette when people answer their phones in certain public places, and due to the Internet connectivity, spam has become a more widespread problem. Talking on a cell phone while travelling by train is considered rude in Japanese culture. In India it is very common and nobody frowns on such things.

School and college students in India carry mobile phones. Some schools have banned this because it distracts other students. One should not talk on the cell phone while driving either. People drive slowly or don’t look where they are going which causes accidents. Many people in India have been mowed down by trains when walking on the tracks, thanks to the mobile phone.

Playing games on the mobile phone or messaging when someone is trying to have a conversation with you is also quite rude. Keep cell phone conversations brief if you have company. Before a meeting begins it is polite to announce that you are expecting a call and seek permission for it.

Trying to take photographs of a person without their knowledge or consent on our mobile phones is wrong. Some men do this to intimidate women. In the Delhi MMS scandal, a schoolboy shared photos of his girlfriend, also a classmate, in indecent postures. In Kerala, some schoolgirls committed suicide for a similar reason.

Such things go beyond bad etiquette. They border on the criminal and invite stringent punishment like imprisonment. Such offensive use of technology is an insult to those who invented such technologies in the first place.

Related Essays:

424 words essay on the Celebration of X-Mas
553 words essay on some Golden Sayings
975 Words Essay on Pollution (free to read)
Essay on the concept of White Collar Crime

Privacy Overview

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Etiquette Articles

The world of Emily Post etiquette advice is at your fingertips. Please, search or browse our comprehensive online etiquette articles.

Trending Topics
Table Setting Guides
Lizzie Post's Recipes for All Occasions
Avoid Political Pitfalls
Featured Articles
General Tipping Guide
Official Forms of Address
Addressing a Former President of the United States
Dining Etiquette
Top 10 Must Know Table Manners
Lipstick at the Table
Texting at the Dinner Table
Business Etiquette
Tips on Preparing for a Job Interview
Professional Email Etiquette for Work
Beyond the Handshake: Hugs and the Social Kiss

Wedding Etiquette

Wedding Planning Series
Wedding Thank Yous
Wedding Invitations
Children's Etiquette
Can You Teach a Toddler Etiquette? Yes!
What to Do About Bullies
The Golden Rule of Parenting
Invitations & Correspondence
Complete Guide to Writing Thank You Notes
Writing Personal Letters
Invitation Etiquette
Image & Attire
Attire Guide: Dress Codes from Casual to White Tie
Five Tips for Looking Crisp and Keeping Cool in the Workplace
Good Grooming and Wardrobe Care
Everyday Etiquette
Etiquette for Volunteering
How to Choose Luggage
Before You Travel: Acquaint Yourself with Your Destination
Digital Manners
Email Etiquette Dos & Don’ts

Netiquette: The Rules of the Internet

Smart Use of Smartphones and Tablets
Hosts & Guests
General Entertaining
Celebration Parties
Hosting a Baby Shower
What to Say to Someone Who Is Grieving
Manners Matter Even More in Hard Times
How to Help When Someone is in the Hospital

Training & Services

Emily Post training and services are available for groups, businesses, and individuals. Choose from trainer training, seminars, live and pre-recorded webinars, self-paced eLearning courses, and consultation services to best meet your etiquette training needs. Every live session is customized for the client and built from our extensive menu of training topics.

Training Options

Live Online Seminars
Author Led Seminars

Online Courses

Online Course: Dining Etiquette - CreativeLive
Online Course: Manners at Work, The Ultimate Guide - Creative Live
Online Course: Business Etiquette for Professionals

Trainer Training

Business Train the Trainer
Children's Train the Trainer
Wedding Professionals Training

Training Topics

Etiquette Defined/Why Etiquette?
Problem Solving

Brand Partnership with Emily Post

Speakers Bureau
Brand Partnerships
Spokesperson

Find the right Emily Post book, game, or learning tool for you. We have the perfect wedding, graduation, or housewarming gift for someone special in your life.

Best Sellers

Emily post's etiquette, the centennial edition, the etiquette advantage in business, 3rd edition personal skills for professional success, table manners for kids, the unwritten rules of golf, higher etiquette, our favorites, emily post’s wedding etiquette, 6th edition, emily’s magic words, digital stationery for texts, emily post's - host a bridesmaids' luncheon digital planner, awesome etiquette podcast.

The Awesome Etiquette podcast is a weekly Q&A show where hosts, (cousins, and co-presidents of the Emily Post Institute,) Lizzie Post and Dan Post Senning answer audience questions, tackle etiquette topics in detail and salute good etiquette witnessed by the Awesome Etiquette audience.

Listen on your favorite platform!

Support the Show
Episode 501 - Total Eclipse
Episode 500 - Yes, 500
Episode 499 - Etiquette vs. Protocol

The Emily Post Institute Inc. is a fifth generation family business that has been promoting etiquette based on consideration, respect and honesty since Emily Post wrote her first book ETIQUETTE in 1922. Today we offer a wide range of books, online resources, training programs for all ages and topics, a weekly podcast and a selection of greeting cards and paper products.

The Emily Post Institute

Timeline History
Definition of Etiquette - Consideration, Respect and Honesty
Emily's First Novel
Emily Post: Daughter of Bruce Price
Emily Post: In The Garden

Get a signed copy of our latest book, Emily Post's Etiquette - The Centennial Edition , for yourself or to give as a gift, and support Vermont's independent bookstore Bridgeside Books.

Join our Substack newsletter for more from Emily Post.

Top 10 Cell Phone Manners

man typing on phone with text overlay that asks, "What are the top ten things to know about cell phone etiquette?"

Be in control of your phone, don't let it control you!
Speak softly.
Be courteous to those you are with; turn off your phone if it will be interrupting a conversation or activity.
Watch your language, especially when others can overhear you.
Avoid talking about personal or confidential topics in a public place.
If it must be on and it could bother others, use the "silent" mode and move away to talk.
Don’t make calls in a library, theater, church, or from your table in a restaurant.
Don’t text during class or a meeting at your job.
Private info can be forwarded, so don’t text it.
NEVER drive and use your phone at the same time.
Wedding Etiquette 101: Everything You Need to Know

Emily Post's Etiquette, 19th Edition

Related articles, 4 essential cell phone rules, cyber bullying.

Modern Etiquette: mobile manners for cellphone users

Medium Text

Brazilian punks use their mobile phones during a May Day demonstration on Labour Day in downtown Sao Paulo

Our Standards: The Thomson Reuters Trust Principles. , opens new tab

Behind the arrest of Telegram boss, a small Paris cybercrime unit with big ambitions

The investigation into Telegram boss Pavel Durov that has fired a warning shot to global tech titans was started by a small cybercrime unit within the Paris prosecutor's office, led by 38-year-old Johanna Brousse.

The Canada-United States border crossing in Lansdowne

The 11 Essential Rules of Phone Etiquette

Updated: August 22, 2024

Published: July 23, 2020

When you're working in customer support, you know that answering phone calls becomes the bread and butter of your position. A frontline worker typically is hired for their strong communication skills.

phone etiquette; image of a phone and two hands high-fiving

While it may seem obvious — just pick up the phone and say “Hello?” — answering professional calls are very different from answer personal calls. It's easy to slip up and accidentally speak to your customer the way you would to your best friend or mother.

However, by following the rules below, you can ensure you're always on your A-game in the call center .

Table of Contents

Phone Etiquette

Customer service phone etiquette, elevate your customer support with proper training.

Be available.
Immediately introduce yourself.
Speak clearly.
Only use speakerphone when necessary.
Actively listen, and take notes.
Use proper language.
Remain cheerful.
Ask before putting someone on hold or transferring a call.
Be honest if you don't know the answer.
Be mindful of your volume.
Check for and respond to voicemails.

Free Customer Support Training Template

Train and onboard your new customer support hires with this downloadable template.

Training Timeline
People to Meet
100 Day Goals

Download Free

All fields are required.

You're all set!

Click this link to access this resource at any time.

1. Be available.

If your position entails always being available to callers, you should actually be available. That means staying focused and answering calls immediately. The last thing you want to do is keep a customer waiting after a string of endless ringing or send them to voicemail when you should've been able and ready to reply.

As long as you're alert and at your phone at all times — excluding breaks — this rule should be fairly simple to follow.

Pro tip: I recommend responding within three rings in order to give yourself enough time to get in the zone and prepare for the call. Picking up the phone right away might leave you flustered.

2. Immediately introduce yourself.

Upon picking up the phone, you should confirm with the person whom they have called. In personal calls, it‘s sufficient to begin with a "Hello?" and let the caller introduce themselves first. However, you want to allow the caller to know if they’ve hit a wrong number, as well as whom they are speaking with.

Pro tip: Practice answering the phone with, “Hi, this is [Your first name] from [Your company]. How can I help you?” Your customer will be met with warmth, which will encourage a positive start to your call.

And, if it ends up being an exasperated college student trying to order pizza, they'll at least appreciate your friendliness.

3. Speak clearly.

Anyone who knows me knows that I detest in-person interaction and would rather call or text others. If you’re like me and you prefer to make phone calls, know that talking to people over the phone requires very strong communication skills.

For one, the person on the other end of the line can only judge you based on your voice, since they don't get to identify your body language and — hopefully — kind smile. Therefore, you always want to speak as clearly as possible. Project your voice without shouting.

You want to be heard and avoid having to repeat yourself. A strong, confident voice can make a customer trust you and your support more. In case of bad cell service or any inability to hear or be heard, immediately ask to hang up and call back.

Pro tip: Try not to mumble; instead, articulate your words in a steady, calm tone. This minimizes misunderstandings and reduces the need for repeated explanations, which saves time for both you and the customer.

pro tip from post made into graphic about articulating words

Or if you need to transfer the call to another agent, you can say, “May I place you on hold briefly while I transfer your call to a colleague who can better assist you with this issue? Thank you for your understanding."

9. Be honest if you don't know the answer.

You might need to put a customer on hold or transfer their call if the dreaded occurs — you don‘t know the solution. Perhaps you’ve tried everything you can or simply have no idea what they‘re talking about. Don’t panic; customer support representatives are humans, too, and it's okay not to be the omniscient voice of reason.

It‘s best to admit when you don’t know something, rather than making excuses or giving false solutions. However, tell them that you're going to do everything you can to find an answer and get back to them momentarily, or find a co-worker who does know the answer.

Customers don't typically expect you to have all the solutions at hand, but they will expect you to be transparent.

Pro tip: If you’re not sure how to solve a problem a customer is having, you can either transfer the call to a specialist on your team who might have a solution or open a ticket for the customer and assure them that you’ll try your best internally to help them with their issue.

If possible, provide a timeframe within which you’ll do this and keep in touch with the customer about your progress.

How to Master Your Customer Support Career

Learn how to navigate and grow in your customer support job, including:

The Skills You'll Need
Tools of the Trade
Metrics to Know
Where to Go Next

10. Be mindful of your volume.

You may be so focused on your phone call with a customer that you‘re barely paying attention to your surroundings. When working in a call center, things can get pretty loud. You always want to be mindful of your volume and ensure that you’re not disrupting your co-workers' ability to speak to customers and get their work done.

Pro tip: If you are on a call that requires you to speak louder due to a bad connection or a hard-of-hearing customer, simply step out of the room and speak with them separately. Your customers are always your main concern, but you don't want to inhibit the work ethic of others in your workplace.

11. Check for and respond to voicemails.

It‘s quite possible that a customer might reach out to you when you’re on a break or after you‘ve left work for the day. If it’s possible for you to receive voicemails, make sure you‘re always checking for them. It’s easy for a voicemail to slip under the radar, but the customer won't easily forget.

Pro tip: Start and end each day by checking your voicemail. It takes just a few minutes and can avoid a lost customer support request. Your customers will appreciate your prompt response, and you can get on to doing what you do best — providing knowledgeable and friendly support.

These tips should provide you and your team with basic guidelines for phone etiquette and, if executed properly, your company should see significant improvement in customer experience .

However, there will be some interactions where these actions may not be enough to diffuse the situation. Some customer interactions will require your team to take special measures to ensure you‘re meeting the customer’s immediate and long-term needs. In cases like this, a customer service training manual might come in handy to help you navigate these unique interactions.

In the next section, I'll break down a few of these scenarios and what you can do to resolve them.

HubSpot’s free customer service training plan template

1. The customer is asking you to do something that you can't.

The only “downside” to providing great customer service is that sometimes your customers expect too much from you. When you‘re constantly fulfilling their needs they may ask you to do something that you simply don’t have the power to do, or is against your company‘s policy. Often times they’re not making a malicious request, but rather the customer thinks your team is so effective it can provide an advanced service.

In these cases, you should do your best to reset expectations for the customer regarding what your service team can and can't do. It helps if you can provide the customer with a document or knowledge base article that outlines your policy and answers any additional questions customers may have.

While you should be able to explain your company‘s policy on your own, offering a standardized document helps build credibility for your argument. The customer knows you’re not making up this response on the spot and there‘s a reason why you can’t perform the requested action.

2. The customer insists on staying on the phone until their problem is resolved.

Customers are dedicated to reaching their goals and some will do nearly anything to achieve success, even if that means staying on the phone until they get their way.

This motivation can sometimes lead to stressful situations where customers become agitated because a rep can't perform a specific action. These cases are rare but they will happen, especially if your product is imperative for customer success . The best measure to take in these cases is to provide proactive customer service .

Pay attention to cues in the customer‘s tone and vocabulary that would indicate frustration or stress. Then prevent escalation by acknowledging the roadblock as well as how the problem impacts the customer’s workflow. This demonstrates to the customer that you have been actively listening to their request and are aligned with their goals.

If you can't defuse the situation, the next best step is to initiate a follow-up plan. Let the customer know that you would like to look into the issue further and would like to follow up via their preferred contact method. If the customer is resistant to getting off the phone, explain how you need to get in touch with internal references who can assist you with the issue.

Make it clear that it‘s in the customer’s best interest to hang up the phone and follow up at a later time. If that's not possible, contact your manager immediately to intervene in the situation.

3. The customer is demanding to speak with a manager.

Many customers think that demanding to speak with management will help resolve their case faster. In actuality, customer service managers dictate the company‘s stance on customer service issues and will echo the rep’s initial response if it's in accordance with their policy. This can lead to poor customer experiences as customers will feel like the company has failed to meet their individual needs.

Instead of escalating to your manager, try to handle the case on your own. You can certainly ask your manager for advice, but make sure they‘re not actively participating in the conversation with the customer. The moment you bring in your manager you’re actively admitting to the customer that you can't solve their issue on your own.

Sometimes customers will demand outright to speak with your manager. For these cases, I recommend implementing a one strike rule, meaning if a customer asks to speak with your manager then you have one chance to prevent the escalation.

Confidently tell the customer that their best chance of resolving the issue is with your help and outline the steps you‘re going to take to assist them. If that doesn’t work, ask to follow up with management at a later time or directly connect them with your manager.

4. The customer doesn't understand your explanation.

Phones are great for providing immediate support for simple and easy-to-fix issues, but they can be tricky to work on when cases become more complex. Both you and the customer have to keep track of important case details to ensure you're on the same page throughout the troubleshooting process.

In these cases, it‘s easy for customers to misinterpret information and become confused about the steps you’re recommending. Even if you‘re providing detailed troubleshooting steps, your in-depth explanation may be too advanced for the customer’s level of product knowledge.

For these scenarios, leverage customer service tools that can help clarify your explanation. Tools like screenshares and virtual assistants provide hands-on support and guide customers through each step of the troubleshooting process. This way you can ensure they're following your recommendations properly and answer any questions that have at that moment.

If you don't have access to these types of tools, there are plenty of free options available for your team. Check out this complete list of free help desk software that your team can use for its troubleshooting efforts.

5. The customer is keeping you on the phone for too long.

Customers value their time, but so do customer service reps. Most reps have a case quota that they need to reach every day and will fall short if they get stuck on a lengthy call. When you‘re dealing with 30+ calls each day, you can’t afford to be bogged down by an hour-long call. This presents you with the tricky challenge of meeting customer needs as well as your own career goals.

While you should give each customer your utmost attention and dedication to their problem, be mindful of how long you're on the phone with a customer.

When you're no longer making any significant progress on the case, ask to follow up with them. Explain why you need to follow up and how this will lead to a faster resolution.

This measure not only helps you reach your daily goals but will proactively demonstrate that you‘re being mindful of the customer’s time.

6. The customer asks for a refund or compensation.

If a customer is frustrated with their problem or if you’re unable to find a solution for them in time, the customer might believe they’re entitled to a refund or compensation due to their dissatisfaction with your product or service.

If they ask you to process a refund or compensate them, express your understanding of their position and ask them for more time to fix the problem. If they accept it, then great! You can thank them for their time, end the call, and open a ticket so you can focus on finding a solution.

If the customer insists on getting a refund/compensation, clearly explain the company’s refund or compensation policy. Verify the customer’s eligibility for a refund/compensation and offer alternatives if a refund isn’t possible.

If they’re eligible for a refund, give them a timeframe within which you’ll process it and ensure you follow up promptly with any necessary actions, such as issuing the refund or sending a replacement product.

7. The customer has a language barrier.

If you work for a company that has customers all over the globe, there’s a possibility you’ll get a phone call from a customer who has difficulty speaking or understanding the language you use.

In cases like this, offer assistance in their preferred language through a bilingual agent or translation service. If that’s not available and you realize you have to attend to the customer, speak slowly and clearly, and avoid using complex language.

Instead, use simple terms — like “use” instead of “utilize”— and frequently confirm if they understand the explanation you’re offering. You might say, “I want to make sure you understand everything. Let me know if you need me to repeat anything.”

8. The customer is hard to hear due to background noise.

Sometimes, a customer might call you while in a noisy environment, making it difficult for you to communicate effectively with them. Rather than raising your voice or constantly asking the customer to repeat what they said, politely inform them that it’s difficult to hear them and suggest an alternative.

For example, you could ask the customer to move to a quieter location or suggest a callback at a more convenient time. You can also offer to communicate via email if appropriate. For example, you could say, “I’m having trouble hearing you due to the background noise. Could we try again in a few minutes or move to email?"

Mastering phone etiquette is crucial for any customer support team aiming to provide exceptional service. By understanding and effectively handling unique situations, customer support agents can turn challenges into opportunities to build customer loyalty and trust. If you’d like to learn more about improving customer service, read this post on customer service tips for startups .

For businesses looking to improve their customer support, investing in comprehensive training is key. HubSpot’s free customer support training template offers a structured approach to training and onboarding new hires, ensuring they are well-equipped to handle any customer interaction with professionalism and care.

Editor's note: This article was originally published in July 2020 and has since been updated for comprehensiveness.

Don't forget to share this post!

Customer Service Question of the Week

10 Best Customer Service Texting Software in 2024

What is Digital Customer Service & Why It's Important

Customer Service vs. Technical Support — What They Are & How They Differ

7 Expert Tips for Transforming Transactional Customer Service into Relational Service

10 Creative Ways to Keep a Positive Attitude No Matter What

The 29 Best Customer Service Books You Need to Read

Polls vs. Surveys: Everything You Need to Know

Customer Service Automation: How to Save Time and Delight Customers

4 Ways to Use AI Writing Assistants For Customer Service

Service Hub provides everything you need to delight and retain customers while supporting the success of your whole front office

PRO Courses Guides New Tech Help Pro Expert Videos About wikiHow Pro Upgrade Sign In
EDIT Edit this Article
EXPLORE Tech Help Pro About Us Random Article Quizzes Request a New Article Community Dashboard This Or That Game Happiness Hub Popular Categories Arts and Entertainment Artwork Books Movies Computers and Electronics Computers Phone Skills Technology Hacks Health Men's Health Mental Health Women's Health Relationships Dating Love Relationship Issues Hobbies and Crafts Crafts Drawing Games Education & Communication Communication Skills Personal Development Studying Personal Care and Style Fashion Hair Care Personal Hygiene Youth Personal Care School Stuff Dating All Categories Arts and Entertainment Finance and Business Home and Garden Relationship Quizzes Cars & Other Vehicles Food and Entertaining Personal Care and Style Sports and Fitness Computers and Electronics Health Pets and Animals Travel Education & Communication Hobbies and Crafts Philosophy and Religion Work World Family Life Holidays and Traditions Relationships Youth
Browse Articles
Learn Something New
Quizzes Hot
Happiness Hub
This Or That Game
Train Your Brain
Explore More
Support wikiHow
About wikiHow
Log in / Sign up
Education and Communications
Communication Skills
Phone Skills

How to Practice Cell Phone Etiquette

Last Updated: June 5, 2023

This article was co-authored by Tami Claytor . Tami Claytor is an Etiquette Coach, Image Consultant, and the Owner of Always Appropriate Image and Etiquette Consulting in New York, New York. With over 20 years of experience, Tami specializes in teaching etiquette classes to individuals, students, companies, and community organizations. Tami has spent decades studying cultures through her extensive travels across five continents and has created cultural diversity workshops to promote social justice and cross-cultural awareness. She holds a BA in Economics with a concentration in International Relations from Clark University. Tami studied at the Ophelia DeVore School of Charm and the Fashion Institute of Technology, where she earned her Image Consultant Certification. This article has been viewed 403,135 times.

Rude cellphone users are anywhere that there's a cell phone signal. Most people who are being impolite don't even realize what they're doing. Could that be you?

Step 1 Remember that it is you using your mobile phone, not someone else.

Waiting rooms
Restaurants
Auditoriums
Places of worship
Live performances
Movie theaters
While visiting relatives
Or, in fact, anywhere else where people are likely to be disturbed, unless it is important and you can't go anywhere.

Step 10 Don't use your phone when having a meal with someone.

Use the vibrate feature instead of an audible text alert.
Only text when you're standing still or sitting and out of anyone's way. Don't text while you walk or drive.
Don't text while doing anything that requires you to be attentive, such as waiting at an intersection for the pedestrian signal.
Don't text while at a meeting or conference. You should give the speaker your undivided attention.
Limit phone use during gatherings with your friends. Some friends (with or without cell phones) will find it annoying and inconsiderate.
Avoid sending others text messages containing anything that you would not say in real life. It is very hard to convey tones and sarcasm in texting and email, so realize that some things may come across as sounding unusual or even offensive. Never send a message with sexual overtones, or one that could be construed as a threat.
Avoid ending text messaging abruptly–– end a text conversation by keeping the recipient informed with a polite excuse to cover your intention end the chat.

Community Q&A

Make sure that there is no sound associated with striking the keys. Although texting is non-invasive, incessant sounds made while pressing each key can be unnerving for others. The key tone can be raised, lowered, or disabled on many phones. Thanks Helpful 0 Not Helpful 0
There are certain situations where you can simply silence your phone, and others where it is better to leave it off. Silence your phone in meetings, appointments, and social gatherings. Turn your phone off in very formal areas, such as fancy restaurants, and especially religious gatherings. Thanks Helpful 0 Not Helpful 0
Moderate your ring volume. If your phone is within twelve inches of you, it's doubtful you will need the ring volume at it's highest level. Thanks Helpful 0 Not Helpful 0

Don't take pictures of others without asking them first. Never, under any circumstances, take or send a sexually-explicit picture. Thanks Helpful 3 Not Helpful 0
Talking or texting on the phone while driving is very dangerous, and in some places are illegal. Don't do it. Thanks Helpful 2 Not Helpful 0
Be aware that using a hands-free headset or earpiece while driving can be just as distracting as holding the phone to talk. The human brain is simply not designed to concentrate on more than one thing at a time. If you are trying to hold a conversation with someone who is a long way away, then your attention is not on the road. Be extremely careful, and opt for only emergency use. Thanks Helpful 1 Not Helpful 1
If in a medical office, hospital, or airplane, your phone could negatively affect the equipment. You should turn it off in these places. Alternatively, your phone may have an option called Airplane Mode which prevents it from communicating with the cell towers, which is what disrupts such equipment. You won't be able to send or receive calls or text/media messages, or go online, but you can still use the camera, media player, calendar, or other features. Thanks Helpful 0 Not Helpful 1

About This Article

Send fan mail to authors

Reader Success Stories

Jan 26, 2017

Is this article up to date?

Featured Articles

Watch Articles

Terms of Use
Privacy Policy
Do Not Sell or Share My Info
Not Selling Info

Get wikiHow's expert advice in our new

Weekly Relationships Newsletter

10 Modern Cell Phone Manners & Etiquette Tips

International Protocol Expert, Best Selling Author, Cross-Cultural Consultant

Deferring back to your phone as a crutch will keep you from truly connecting with new people.

National Cell Phone Courtesy Month

We live in a world where texting someone in the same room is considered normal.

When did smartphones become such an integrated part of our lives? When we incessantly text, email, and call, we lose the value of face-to-face contact. According to the Pew Research Center , 30 percent of young adults who own a cell phone pretend to be using their phone -- to avoid social interaction.

July is National Cell Phone Courtesy Month and it’s the perfect time to reflect on your mobile phone habits. Although 95 percent of U.S adults own a cellular device , spending a little less time on the phone and a little more time in the present improves our face-to-face relationship building.

Here are 10 modern cell phone manners & etiquette tips to use year round:

1. Hidden cell phone: Whether you are attending an important business meeting, on a date, or in a casual setting with friends and family, keep your phone out of sight. Placing your phone on the table or desk sends the clear message that they are not your number-one priority. According to Forbes , 84% of working professionals believe texting or sending emails during a formal business meeting is highly unacceptable and rude.

2. Silent Smartphone: It’s polite and responsible to turn off your cell phone before meetings, meals, and meaningful moments – like dates! If you can’t turn your device off, turn it to silent or vibrate. Your phone is not a replacement for an in-person meeting.

3. Exceptions: There are exceptions to every rule: A) Doctors, nurses, first responders, and health providers B) Those expecting emergency calls C) Those who have an infant with a babysitter, or a person with a caregiver D) Those momentarily sharing photos with others E) Those researching an important request, such as directions.

4. Excuse Me: If accepting an emergency call, excuse yourself as quietly and calmly as possible from the gathering with an apology. For example, “I apologize, however this is urgent, please excuse me. I will return in a moment.”

5. Consider Content Carefully: With cell phones, spontaneity can be contagious. Remember, once a text, tweet or post is sent, it’s live. Sure, you can delete it, but it’s out there on the Internet, just waiting to bite you back! According to a YouGov Omnibus survey , 57% of Americans regret a text or social media post they’ve sent. So use common sense and don’t post inappropriate photos, or text while consuming adult beverages. Avoid profanity. Consider these tips when the urge strikes to send a spontaneous message:

Step away from your phone, take a deep breath, and count to 30 to attempt to dissolve negative emotions towards the receiver
Ask a friend to advise whether your content is appropriate
Carefully consider the repercussions - are you making a valid contribution or a faux pas ?

6. Respond promptly: When you miss a call, text, or email, respond in an appropriate and timely manner by apologizing for missing their message. Then respond with substance.

7. 10-foot rule: When making or taking a call, move 10 feet away from the building including windows. No one wants to see you nervously pacing or gesturing during your conversation. Step outside when responding to a call while in a house of worship, medical office, library, theatre, or hospital. Refrain from confidential conversations on planes, trains, and automobiles.

8. Don’t Talk & Drive: Many cities now ban smartphone use while driving, including Austin, Texas . If you must use the phone, drive to a safe area away from traffic. New vehicle technology comes with integrated hands-off, bluetooth options. If your vehicle has this technology, be attentive to the road and use caution. Safety first!

9. The Cellular Crutch: Your phone isn’t a gadget to turn-to when you are not sure what to do in uncomfortable situations. If you walk into a new office, or a wedding reception and don’t know anyone, take time to engage face-to-face. Deferring back to your phone as a crutch will keep you from truly connecting with new people. Practice improving your face-to-face interactions by turning your cell phone off, or leaving it hidden in the car.

10. Focus Attention Towards Other Hobbies: We tend to use our phones everywhere- at parties, at work, before we go to sleep. This dramatically impacts how much, or how little, we accomplish daily. Make a conscious effort to focus on projects, without the distraction of constantly checking your phone for email, texts, or surfing the web.

Cell phone addiction is real; don’t be a part of the 72 percent of people who won’t move five feet from their phone. Start practicing these modern cell phone manners & etiquette tips and you will develop excellent habits year-round!

Sharon Schweitzer , J.D., is a cross-cultural trainer, modern manners expert, and the founder of Protocol & Etiquette Worldwide. In addition to her accreditation in intercultural management from the HOFSTEDE centre, she serves as a Chinese Ceremonial Dining Etiquette Specialist in the documentary series Confucius was a Foodie , on Nat Geo People . She is the resident etiquette expert on two popular lifestyle shows: ABC Tampa Bay’s Morning Blend and CBS Austin’s We Are Austin . She is regularly quoted by BBC Capital, Investor’s Business Daily, Fortune, and the National Business Journals. Her Amazon #1 Best Selling book in International Business, Access to Asia: Your Multicultural Business Guide , now in its third printing, was named to Kirkus Reviews’ Best Books of 2015. She’s a winner of the British Airways International Trade Award at the 2016 Greater Austin Business Awards .

From Our Partner

A Better Answer Blog

Why phone etiquette is important and 9 ways to improve yours.

by Jessica Brown , on Aug 15, 2019 7:05:00 AM

From text to email, there are many ways to communicate in the modern age. In business, talking on the phone has proven to be the most important medium of them all, still . A single phone call can be the deciding factor on whether you gain or lose a customer.

Below, we are going to discuss the importance of phone etiquette and tips to maintain your clarity and professionalism while over the phone.

Why is Phone Etiquette Important?

In business and your personal life, first impressions are important. First impressions, more often than not affect the long-term reputation of the company. Phone conversations can be the first form of communication a customer has with a business.

If a customer has a bad experience on the phone, they may have a negative view of the business that never changes; no matter how hard you try. Having good phone etiquette plays a large part in maintaining a strong connection with your customers and ensuring an air of professionalism. Good phone etiquette can separate you from the rest of the market and encourage customers to call back once more.

Download: Improve your customer service with these 3 strategies!

Over the phone, effective communication is already more difficult compared to a face-to-face encounter. Studies show that 55% of communication is about body language.

For example:

Some clues of positive body language are relaxed body posture and emphasizing words with your hands. The customer can not see any instances of positive body language over the phone, so you have to go the extra mile to help them have a positive experience. Phone etiquette is an important part of establishing a strong connection with your customers.

9 Ways to Improve Phone Etiquette for Business

But, the question arises, what is good phone etiquette? Read below to learn tips and tricks to improve your phone etiquette within your business.

1. Answer Quickly

If you are on hold waiting on the phone, do you like waiting for long periods of time? Customers don’t either, especially potential customers that are calling your business for the first time. To reduce their wait time, answer the phone call between the first and second ring. There is also such a thing as answering too quickly . Most people are accustomed to waiting at least until the first ring in order to hear an answer. If you answer quicker than that, then you may catch them off guard and leave them feeling frazzled.

2. Greet Calls Courteously

When customers call your business, whether through an inbound call center or directly, they want to talk to someone who has a professional tone and is pleasant. Be sure to include a generous greeting to fully inform the customer who they are speaking to. A typical greeting would include a salutation, your name, and the business name.

3. Smile as You Speak

Since the customer on the other side can’t see you, you may believe that smiling while you speak does not make a big difference. But, that is definitely not the case . Smiling when you speak changes the tone of your voice and makes you sound more positive. This will influence customers to stay on the phone longer and give you more opportunities to make that important sale.

4. Speak Clearly

During phone conversations, it is important to clearly convey your message. As mentioned previously, communicating effectively on the phone is already a difficult task to accomplish. To maintain clarity, avoid mumbling, speaking too quickly, or having a volume that is too loud or soft. This avoids miscommunication between you and the customer. Also be sure to properly enunciate your words so you and the customer won’t waste time trying to figure out who said what.

5. Ask Permission and Say Thanks

If you have to go off the line for any reason, be sure to ask the customer’s permission first. Once you get back on the line, thank them for their patience. This is important to maintain your professionalism and ensure the customer that you know that their time is valuable.

6. Never Interrupt

Don’t interrupt your customer at any period of the conversation. It is often perceived as rude and certainly the quickest way to getting hung up on.

7. Stay Focused

Office environments can be quite distracting and hectic thus maintaining a clear phone conversation can be quite difficult. Block out any coworkers or external noises that you may be dealing with in the present. If it is impossible, you may want to take the call in a less hectic part of the office where you easily focus on the task at hand. It is crucial that you make the customer feel like they are heard and that their time is important to you - because it is.

8. Recap Key Facts

Recapping key facts is a good way to ensure that there is clarity between both parties. Summarize what the caller said in your own words and repeat it back to them. The caller will know that you have understood their situation.

9. Don’t Pre-Empt

n conversation, it is quite easy to miss some key elements; especially when you assume what your caller is going to say. That is why it is important to add key elements to the CRM system in order to help the next advisor who will take the next call. This will build rapport, and influence the caller to call back again.

Phone etiquette is often what separates good businesses from great businesses. As often the only form of communication between the business and a customer, it can either be the beginnings to a positive business relationship or the foundation of a bad reputation. It entirely depends on maintaining your professionalism, establishing clarity, and ensuring that the customer has felt heard.

Once you incorporate the above tips into your phone etiquette, there is a much larger chance potential customers blossoms into repeat customers.

Are there any other phone etiquette tips and tricks that have worked for your business? Share your knowledge below!

Get your guide to a great customer experience. Download now

About this blog

A Better Blog is your number one resource for what’s trending in the call center industry. Stay tuned to this page for articles, blog posts and other insights from a company that’s been the best in the business for almost half a century.

Subscribe to get more great content!

Blog Archive

May 2024 (2)
April 2024 (2)
September 2023 (4)
June 2023 (2)
April 2023 (1)
March 2023 (1)
February 2023 (1)
December 2022 (2)
November 2022 (5)
June 2022 (1)
May 2022 (3)
March 2022 (2)
February 2022 (4)
November 2021 (1)
October 2021 (1)
August 2021 (1)
July 2021 (1)
June 2021 (4)
May 2021 (5)
April 2021 (3)
March 2021 (3)
February 2021 (5)
January 2021 (4)
December 2020 (3)
November 2020 (4)
October 2020 (1)
September 2020 (3)
August 2020 (3)
July 2020 (2)
June 2020 (2)
May 2020 (2)
April 2020 (2)
March 2020 (1)
February 2020 (2)
January 2020 (2)
December 2019 (2)
November 2019 (2)
October 2019 (2)
September 2019 (2)
August 2019 (2)
July 2019 (3)
May 2019 (1)
April 2019 (1)
March 2019 (3)
February 2019 (1)
January 2019 (1)
December 2018 (2)
October 2018 (2)
September 2018 (1)
August 2018 (3)
July 2018 (3)
June 2018 (1)
April 2018 (2)
March 2018 (1)
February 2018 (3)
October 2017 (3)
September 2017 (1)
August 2017 (3)
July 2017 (2)
June 2017 (3)
May 2017 (2)
April 2017 (2)
March 2017 (3)
February 2017 (1)
December 2016 (2)
November 2016 (3)
October 2016 (4)
September 2016 (3)
August 2016 (4)
July 2016 (4)
June 2016 (3)
May 2016 (5)
April 2016 (1)
March 2016 (4)
February 2016 (3)
January 2016 (5)
December 2015 (4)
November 2015 (5)
October 2015 (6)
September 2015 (2)
August 2015 (6)
July 2015 (3)
June 2015 (2)
May 2015 (2)
April 2015 (6)
March 2015 (6)
February 2015 (4)
January 2015 (4)
December 2014 (4)
November 2014 (1)
October 2014 (4)
September 2014 (4)
August 2014 (3)
July 2014 (5)
June 2014 (3)
May 2014 (2)
April 2014 (1)
February 2014 (1)
January 2014 (1)
December 2013 (2)
October 2013 (1)
August 2013 (1)
December 2012 (1)
November 2012 (1)
October 2012 (1)
September 2012 (1)
July 2012 (1)
June 2012 (1)
May 2012 (21)
April 2012 (2)
March 2012 (2)
February 2012 (3)
January 2012 (1)
December 2011 (1)
November 2011 (1)
October 2011 (1)
August 2011 (2)
July 2011 (2)
May 2011 (1)
April 2011 (26)
March 2011 (3)
November 2010 (1)
October 2010 (1)

Dallas Corporate Office 1410 G Ave. Plano, TX 75074 Customer Care: Hildie 972.943.4000 / 866.442.9500

Houston Regional Office 1125 Cypress Station Dr. H-4 Houston, TX 77090 Manager: Debbie 281.820.7100

Subscribe To Newsletter

Connect with us, want to work for a better answer fill out our online job application form and become a call handling hero ® .

10 Modern Cell Phone Manners & Etiquette Tips

National cell phone courtesy month.

We live in a world where texting someone in the same room is considered normal.

When did smartphones become such an integrated part of our lives? When we incessantly text, email, and call, we lose the value of face-to-face contact. According to the Pew Research Center, 30 percent of young adults who own a cell phone pretend to be using their phone — to avoid social interaction.

July is National Cell Phone Courtesy Month and it’s the perfect time to reflect on your mobile phone habits. Although 95 percent of U.S adults own a cellular device, spending a little less time on the phone and a little more time in the present improves our face-to-face relationship building.

Here are 10 modern cell phone manners & etiquette tips to use year round:

Hidden cell phone: Whether you are attending an important business meeting, on a date, or in a casual setting with friends and family, keep your phone out of sight. Placing your phone on the table or desk sends the clear message that they are not your number-one priority. According to Forbes, 84% of working professionals believe texting or sending emails during a formal business meeting is highly unacceptable and rude.
Silent Smartphone: It’s polite and responsible to turn off your cell phone before meetings, meals, and meaningful moments – like dates! If you can’t turn your device off, turn it to silent or vibrate. Your phone is not a replacement for an in-person meeting.
Exceptions: There are exceptions to every rule: A) Doctors, nurses, first responders, and health providers B) Those expecting emergency calls C) Those who have an infant with a babysitter, or a person with a caregiver D) Those momentarily sharing photos with others E) Those researching an important request, such as directions.
Excuse Me: If accepting an emergency call, excuse yourself as quietly and calmly as possible from the gathering with an apology. For example, “I apologize, however this is urgent, please excuse me. I will return in a moment.”
Step away from your phone, take a deep breath, and count to 30 to attempt to dissolve negative emotions towards the receiver
Ask a friend to advise whether your content is appropriate
Carefully consider the repercussions – are you making a valid contribution or a faux pas ?
Respond promptly: When you miss a call, text, or email, respond in an appropriate and timely manner by apologizing for missing their message. Then respond with substance.
10-foot rule: When making or taking a call, move 10 feet away from the building including windows. No one wants to see you nervously pacing or gesturing during your conversation. Step outside when responding to a call while in a house of worship, medical office, library, theatre, or hospital. Refrain from confidential conversations on planes, trains, and automobiles.
Don’t Talk & Drive: Many cities now ban smartphone use while driving, including Austin, Texas. If you must use the phone, drive to a safe area away from traffic. New vehicle technology comes with integrated hands-off, bluetooth options. If your vehicle has this technology, be attentive to the road and use caution. Safety first!
The Cellular Crutch: Your phone isn’t a gadget to turn-to when you are not sure what to do in uncomfortable situations. If you walk into a new office, or a wedding reception and don’t know anyone, take time to engage face-to-face. Deferring back to your phone as a crutch will keep you from truly connecting with new people. Practice improving your face-to-face interactions by turning your cell phone off, or leaving it hidden in the car.
Focus Attention Towards Other Hobbies: We tend to use our phones everywhere- at parties, at work, before we go to sleep. This dramatically impacts how much, or how little, we accomplish daily. Make a conscious effort to focus on projects, without the distraction of constantly checking your phone for email, texts, or surfing the web.

Sharon Schweitzer, J.D., is a cross-cultural trainer, modern manners expert, and the founder of Protocol & Etiquette Worldwide. In addition to her accreditation in intercultural management from the HOFSTEDE centre, she serves as a Chinese Ceremonial Dining Etiquette Specialist in the documentary series Confucius was a Foodie, on Nat Geo People. She is the resident etiquette expert on two popular lifestyle shows: ABC Tampa Bay’s Morning Blend and CBS Austin’s We Are Austin. She is regularly quoted by BBC Capital, Investor’s Business Daily, Fortune, and the National Business Journals. Her Amazon #1 Best Selling book in International Business, Access to Asia: Your Multicultural Business Guide, now in its third printing, was named to Kirkus Reviews’ Best Books of 2015. She’s a winner of the British Airways International Trade Award at the 2016 Greater Austin Business Awards.

I don’t hear very well! I can hear my cell phone better on speaker phone! Is it rude switch to speaker phone at home so i can hear the caller better!

Dear Mr. Dennis, Thanks for your question about hearing on cell phones that so many struggle with – the speakers are so tiny! I focus on mutual consideration by asking the person on the call if I may put them on speaker. I explain three things: I listen to them more closely, I hear better and I advise who else is in the room, if anyone. Placing someone on speaker phone without asking permission or advising them can be awkward and makes many people uncomfortable. They wonder why – and who else is in the room, vehicle or listening.

45,000+ students realised their study abroad dream with us. Take the first step today

Meet top uk universities from the comfort of your home, here’s your new year gift, one app for all your, study abroad needs, start your journey, track your progress, grow with the community and so much more.

Verification Code

An OTP has been sent to your registered mobile no. Please verify

Thanks for your comment !

Our team will review it before it's shown to our readers.

School Education /

Essay on Mobile Phone: 100 Words, 300 Words, 500 Words

Updated on
Feb 21, 2024

Mobile Phones are portable electronic devices used to make calls, browse the internet, click pictures, and do several other tasks. However, the mobile phones discovered in the early 1970s were quite different from the compact and slim devices we use today. Cell phones were invented by John F. Mitchell and Martin Cooper of Motorola in 1973.

As modern humans, we all use mobile phones for our day-to-day functioning. At academic and higher education levels, students are given the task of writing an essay on mobile phones. An essay on mobile phones requires a comprehensive and detailed study of their history, major developments and the purposes it serve. In this article, we have provided essays on mobile phones for class 6,7,8.9, 10, and 12th standard students. Students can refer to these sample essays on mobile phones to write their own. Keep reading to find out essays on mobile phones and some fun facts about the device.

Table of Contents

1 Sample Essay on Mobile Phone (100 Words)
2 Sample Essay on Mobile Phone (300 words)
3 Sample Essay on Mobile Phone (500 words)
4 Essay on Mobile Phone: 5+ Facts About Smartphones

Sample Essay on Mobile Phone (100 Words)

Mobile phones are also known as cell phones or smartphones. It is a revolutionary technology that can connect people even from a distance. A smartphone can be used to call, text, click photos, send photos, manage calendars, calculate things, browse the internet, play music, watch movies, or simply use social media. Even banking activities can be done by using a smartphone. To this day and date, almost everyone is a mobile phone user. Although mobile phones are not recommended for children, it is a versatile tool that can be used by a student of any age. Hence, it has become a significant part of everyday life.

Also Read: The Beginner’s Guide to Writing an Essay

Sample Essay on Mobile Phone (300 words)

In the modern world, a smartphone is a necessity. Human beings have become dependent on devices to do their important work. The reason is, mobile phones have several applications that make the daily life of the user easier. It is no longer a luxury to own a mobile phone. The prices have gone down so much that an average middle-class person can afford it. It is the most important and affordable tool available in the market.

An average mobile phone can perform several tasks. Starting with connecting people at a distance through calls or texts to playing games. For example, a Nokia 1100 can have applications that can assist in calls, texting, listening to the radio, playing games, calendars, and more. A more advanced mobile phone such as an Android device or an iPhone can connect the device to the internet and open up plenty of possibilities. That is, on a smartphone along with the basic functions customers can send emails, and use social media applications like Facebook, Instagram, and X.

Along with the advantages, a mobile phone comes with disadvantages too. However, the disadvantages of a smartphone are less based on the device. It is more related to how a user used the device. It can cause health problems such as poor eyesight, and sleep disruption. Aside from this, being excessively dependent on the phone can result in social isolation and less productivity.

Mobile Phone is an excellent device that can perform several functions for a user. Due to its advantages, it has become an indispensable tool in the modern world. However, with its benefits comes the cons. A user should not be too dependent on a smartphone. It can result in health problems, social isolation, and less productivity.

Also Read: Essay on Importance of the Internet

Sample Essay on Mobile Phone (500 words)

Mobile Phone is a portable telephone that performs a variety of functions for its users. The smartphone can be used to text, call, watch movies, listen to music, and even use social media applications. This cellular device has its own advantages and disadvantages. However, most of the disadvantages of a mobile phone circle around its overuse or misuse. The price of a mobile phone can vary between INR 2000 to $48.5 million based on the model and brand.

Mobile phones have several advantages. For this reason, it has become a modern-day necessity. Some of the advantages of mobile phones are listed below:
Communication
The main reason why anyone would purchase a mobile phone is to make calls. Smartphones make it easy for a user to communicate with another user. Be it video calls, normal calls, or texting it can all be done on a mobile phone.
Browsing the Internet:
The Internet makes it easier to access information at your fingertips. A mobile phone user can use the internet to browse the internet, and even use applications that run on the internet. Thus, it can help a user to listen to music, watch movies, send emails, manage social accounts are more. Furthermore, it also helps users to make online payments
Performing Business
Several established businesses use marketing strategies to promote their products and services. These are done with the help of the Internet. Mobile phone users can use social media accounts to promote their products and services. It also enables users to engage with other businesses.
Learning Applications
A variety of applications available on cellular devices help users to learn and grow. For example, educational materials such as online courses are available on these platforms/

There are several disadvantages to using mobile phones. Some of them are listed below:
Social Isolation
People are more interested in mobile phones than actually communicating with others face-to-face. Hence, mobile phones have created a time when people are connected and disconnected at the same time.
Lack of Productivity
Mobile phones have become so engrossing that it has resulted in smartphone addiction. Being on the device for too long can make a person be in the virtual world more, and not in the real world. Thus, making a person unproductive.
Health Problems
Smartphone addiction can result in disrupted sleep, poor eyesight, bad posture, depression, and other health ailments. Hence, using mobile phones for a long duration is bad for a person’s health.
Lack of Privacy
Mobile phones can compromise the privacy of their users. Anyone can access information about any person. Moreover, viruses, phishing attacks, etc. can result in loss of data.

A mobile phone has its pros and cons. Smartphones can perform several functions and have made life easier for humans. The limited use of mobile phones can be incredibly useful. The importance of mobile phones can’t be denied in today’s world. However, using the devices for too long can result in several health ailments and social isolation.

Essay on Mobile Phone: 5+ Facts About Smartphones

Here we have listed some of the interesting facts about smartphones. These facts can be added to the ‘essay on mobile phones’ to make it more interesting. Below are the 5 interesting facts about smartphones:

The most expensive smartphone in the world is the Falcon Supernova iPhone 6 Pink Diamond. It is worth $48.5 million.
The cheapest mobile phone in the world is the Freedom 251. It just cost INR 251.
Apple is the world’s most popular smartphone
The first phone greeting was “Ahoy-hoy, who’s calling please?”
The first smartphone was invented by IBM. It was released by IBM in 1994. The original screen name of the 1st smartphone was “Simon.”
The first text message in the world was ‘Merry Christmas’

Also Read: Holi Essay: Free Sample Essays 100 To 500 Words In English

A mobile phone system gets its name from diving the service into small cells. Each of these cells has a base station with a useful range in the order of a kilometre/mile.

Mobile phones have become extremely important due to the ease of communication it has brought about. Moreover, it can perform several major tasks easily and effectively. For example, a calculator. Aside from this mobile phones can help a user connect to the internet, and use social media applications, and other applications. Mobile phones can even assist in online payment.

The full form or the meaning of a Moble is Modified, Operation, Byte, Integration, Limited, Energy”. John F. Mitchell and Martin Cooper of Motorola discovered the device in 1973. An essay on mobile phones can include the mobile phone full form.

Mobile phones have become an indispensable part of our lifestyle. There are several advantages and disadvantages of having a smartphone. However, the pros outweigh the cons. A mobile phone essay can be written by including both the advantages and disadvantages. To discover more articles like this one, consult the study abroad expert at Leverage Edu.

Blessy George

Blessy George is a Content Marketing Associate at Leverage Edu, boasting over a year of experience in the industry. Her expertise lies in crafting compelling content tailored to online courses, making her a go-to source for those navigating the vast landscape of digital learning. In addition to online classes, she writes content related to study abroad, English test preparation and visas. She has completed her MA degree in Political Science and has gained valuable experience as an intern.She is known for her extensive writing on various aspects of international education, garnering recognition for her insights and contributions. Apart from her professional pursuits, Blessy is passionate about creative writing, particularly poetry and songwriting.

Connect With Us

45,000+ students realised their study abroad dream with us. take the first step today..

Resend OTP in

Need help with?

Study abroad.

UK, Canada, US & More

IELTS, GRE, GMAT & More

Scholarship, Loans & Forex

Country Preference

New Zealand

Which English test are you planning to take?

Which academic test are you planning to take.

Not Sure yet

When are you planning to take the exam?

Already booked my exam slot

Within 2 Months

Want to learn about the test

Which Degree do you wish to pursue?

When do you want to start studying abroad.

January 2024

September 2024

What is your budget to study abroad?

How would you describe this article ?

Please rate this article

We would like to hear more.

Have something on your mind?

Make your study abroad dream a reality in January 2022 with

India's Biggest Virtual University Fair

Essex Direct Admission Day

Why attend .

Don't Miss Out

Essay on Mobile Phone for Students and Children

500+ words essay on mobile phone.

Essay on Mobile Phone: Mobile Phone is often also called “cellular phone”. It is a device mainly used for a voice call. Presently technological advancements have made our life easy. Today, with the help of a mobile phone we can easily talk or video chat with anyone across the globe by just moving our fingers. Today mobile phones are available in various shapes and sizes, having different technical specifications and are used for a number of purposes like – voice calling, video chatting, text messaging or SMS, multimedia messaging, internet browsing, email, video games, and photography. Hence it is called a ‘Smart Phone’. Like every device, the mobile phone also has its pros and cons which we shall discuss now.

Advantages of Mobile Phone

1) Keeps us connected

Now we can be connected to our friends, relatives at any time we want through many apps. Now we can talk video chat with whoever we want, by just operating your mobile phone or smartphone. Apart from this mobile also keeps us updated about the whole world.

2) Day to Day Communicating

Today mobiles phone has made our life so easy for daily life activities. Today, one can assess the live traffic situation on mobile phone and take appropriate decisions to reach on time. Along with it the weather updates, booking a cab and many more.

3) Entertainment for All

With the improvement of mobile technology, the whole entertainment world is now under one roof. Whenever we get bored with routine work or during the breaks, we can listen to music, watch movies, our favorite shows or just watch the video of one’s favorite song.

Get the huge list of more than 500 Essay Topics and Ideas

4) Managing Office Work

These days mobiles are used for many types of official work From meeting schedules, sending and receiving documents, giving presentations, alarms, job applications, etc. Mobile phones have become an essential device for every working people

5) Mobile Banking

Nowadays mobiles are even used as a wallet for making payments. Money could be transferred almost instantly to friends, relatives or others by using mobile baking in the smartphone. Also, one can easily access his/her account details and know past transactions. So it saves a lot of time and also hassle-free.

Disadvantages of Mobile Phones

1) Wasting Time

Now day’s people have become addicted to mobiles. Even when we don’t need to mobile we surf the net, play games making a real addict. As mobile phones became smarter, people became dumber.

2) Making Us Non- communicable

Wide usage of mobiles has resulted in less meet and talk more. Now people don’t meet physically rather chat or comment on social media.

3) Loss of Privacy

It is a major concern now of losing one’s privacy because of much mobile usage. Today anyone could easily access the information like where you live, your friends and family, what is your occupation, where is your house, etc; by just easily browsing through your social media account.

4) Money Wastage

As the usefulness of mobiles has increased so their costing. Today people are spending a lot amount of money on buying smartphones, which could rather be spent on more useful things like education, or other useful things in our life.

A mobile phone could both be positive and negative; depending on how a user uses it. As mobiles have become a part of our life so we should use it in a proper way, carefully for our better hassle-free life rather using it improperly and making it a virus in life.

Customize your course in 30 seconds

Which class are you in.

Travelling Essay
Picnic Essay
Our Country Essay
My Parents Essay
Essay on Favourite Personality
Essay on Memorable Day of My Life
Essay on Knowledge is Power
Essay on Gurpurab
Essay on My Favourite Season
Essay on Types of Sports

Download the App

Sample details

Technology,
Relationship
Relationship,
Conversation,
Communication,

Mobile Phone

human communication

Mobile Phones Manners

Mobile phones have changed the way we communicate, but they have also given rise to new forms of bad behaviour. Singapore-based social etiquette consultant-trainer, Gaik Lim, offers tips on phone manners, such as returning calls as soon as possible and keeping text messages brief and to the point. Short forms should only be used with family and friends, not in a business context. When speaking on the phone, use a normal volume, and if there is bad reception, move to a better spot or offer to call back later. It is also important not to discuss sensitive or confidential matters through SMS. When running late for an appointment, it is acceptable to send a text message, but it should be apologetic and sincere. Taking calls during meetings is only acceptable if you have informed the chairperson in advance or if the call is urgent, and in that case, apologize to those present and leave the room to continue your conversation.

Mobile phones have changed the way we communicate; they have also spawned new forms of bad behaviour. Gaik Lim, a Singapore-based social etiquette consultant-trainer who gives seminar on mobile phone decorum, has some tips on phone manners. When dealing with missed calls, the onus is on the recipient to return the call. “calls should be returned as soon as possible, and no later than the following day. Anything later than that and the call should be accompanied by an apology and the reason for the delay. Text message should be kept brief and to the point. If they go beyond four or five lines, call or e-mail instead. ”The use of short forms also be confined to family and friends, never within a business context. ” Speak at the volume you would use when talking to someone next to you. If you encounter bad reception, don’t raise your voice in order to be heard, simply move to another spot where the reception may be better. And if that doesn’t work, tel the caller to call you back or offer a return the call at a later time.

When a conversation is cut off due to a connection, the person who initiated the conversation should call back. “It may be inconvenient for the recipient to return the call, especially if it’s an unlisted number, or an overseas call. ” Sensitive and confidential subject matter should never be discussed through SMS. It is, however, acceptable to SMS in order to arrange for an appropriate to talk over the phone or to meet. When running late for an appointment or meeting, texting to inform that you’ll be delayed is acceptable.

Messages should be apologetic and sincere. “A message like ‘Sorry. Will be about 30 minutes late due to flight delay’ is consired polite and thoughtful. ” Taking calls during meeting is only accepted if you have informed the chairperson that you are expecting an urgent call. If you get an unexpected but urgent call, apologize to those present and offer a quick explanation as to why you have to take the call. Then leave the room to continue your phone conversation.

Cite this page

https://graduateway.com/mobile-phones-manners/

You can get a custom paper by one of our expert writers

Search Engine
Family therapy
Conflict resolution
Interpersonal Communication
Importance of family
Impact of Technology

Check more samples on your topics

Risks of using internet and mobile phones.

Describe the risks and possible consequences for children and young people using the internet, mobile phones and other technologies There are some serious risks associated with using the internet and other technologies because some people are using the internet to make contact with children and young people with the intention of developing a relationship which

Should Student Bring Mobile Phones to School

Should Cell Phones Be Allowed at School? In a society where almost everyone over the age of thirteen carries a cell phone, pager, or both, many school systems have banned these items from school grounds. Why? Many say it's due to the 'potential problems', such as texting during classes. Others say it is because they

Why Are Mobile Phones Bad for Kids?

Today, few people can imagine their life without a mobile device. It is especially convenient with its help to control the child. But not everyone knows about the dangers of cell phones for children and how exactly their use can affect health. The use of cell phones harms not only children, but also adults. However, for

Should mobile phones be banned

Cyberbullying

I am writing to express my opinions about your recent article (Should mobile phones be banned in schools? – 27/11/12). This subject is undoubtedly a challenging topic to discuss considering the significant influence mobile phones have had on our generation. I found the writers' perspectives and the contrasting viewpoints to be quite intriguing. Barkham's article discusses

Mobile Phones Advantages and Disadvantages

Mobile technology

Mobile phones are widely considered to be one of the most advantageous inventions in our technological era, but it is important to weigh their pros and cons. Previously, making a call outside of home or the office required finding public telephone booths; now we can simply use our mobile phones. Having a mobile phone has

Mobile And Cell Phones

Mobile Phones: - A mobile phone is a device that is used to make and receive calls using a radio frequency. Mobile phones are also called cellphones, mobile or cell. Smartphones are a type of mobile phones which perform a variety of functions due to the presence of different features. Top 10 Brands of Mobile

The Significance of Mobile Phones in Today’s Society

Mobile phone is a small portable device, which can be used to communicate with people inside or outside our country. Nowadays mobile phones are the most commonly used devices all over the world. It is widely used by people of all ages. Many people can afford mobile phones. But not all mobile phones are affordable.

Mobile Devices And Classification Of Mobile Applications

Computer Science

Mobile devices and nomadic phones are going of import and critical tools for todays life manner. These devices which are little and cheap are non used merely for voice calls ; they are used besides for text messages and Personal Information Management ( PIM ) like calendar, phone book, notebook and etc. Besides they can

Mobile Cord: The Future of Mobile Voice and Messaging

Market Segmentation

Identify the marketing segment for the product and explain why this segment was selected mobile cord will provide the enterprise with asoftware product for the unification of mobile delivery of voice mail and messaging. Our product will enable the customers to deliver important messages to family, friends, and co-workers. This will enable the customers to

Hi, my name is Amy 👋

In case you can't find a relevant example, our professional writers are ready to help you write a unique paper. Just talk to our smart assistant Amy and she'll connect you with the best match.

Band 6+: You should spend about 40 minutes on this task. Write about the following topic: Mobile phone usage is held responsible for a lot of medical, social and technical problems. What forms do these problems take? Do you agree that the problems outweigh the advantages offered by mobile phones? Give reasons for your answer and include any relevant examples from your own knowledge or experience. Write at least 250 words.

I am absolutely certain that mobile phones, as well as other technological innovations, have brought a number of significant changes. Therefore, they surely have led to both positive and negative outcomes which I am going to describe in depth.

It is questionless that personal and professional communication is widely improved by the widespread use of mobile phones. In the recent decade the issue of distance between people has diminished dramatically, because of the increased number of places where you can find excellent mobile and internet connections. There is no need in using pigeons to get information from your colleagues and loved ones as it was before. Not only has this enhancement been done, but browsing applications has also made a generous impact in making our lives more comfortable. Nowadays we can easily research every topic of our interest with no problems.

However, there are some drawbacks which can harm individuals and communities. First and foremost, society became more isolated, which could seem illogical to generations that hadn’t used mobile devices. It is fairly common for people not to appreciate live communication. As a consequence, they would rather establish their connections online. Moreover, phones bring to life new forms of injuries and dysfunctions. More people suffer from poor eyesight, bad posture and other health-related conditions and it is almost inevitable to have them.

In conclusion, I firmly agree that mobile devices have brought us an outweighing amount of opportunities, but it is really influential to use it (them) wisely and in accurate terms.

Check Your Own Essay On This Topic?

Generate a band-9 sample with your idea, overall band score, task response, coherence & cohesion, lexical resource, grammatical range & accuracy, essays on the same topic:, you should spend about 40 minutes on this task. write about the following topic: mobile phone usage is held responsible for a lot of medical, social and technical problems. what forms do these problems take do you agree that the problems outweigh the advantages offered by mobile phones give reasons for your answer and include any relevant examples from your own knowledge or experience. write at least 250 words..

Mobile phones has become a vital part of our human ecosystem while many individuals got addicted and unable to survive without it. The usage of mobile phones may bring up some value to the individual while in the other hand there are some drawbacks and side effects caused due to extensive usage of mobile phones. […]

Mobile phones are the most important component of human life. The use of cell phones may lead to health issues, social factors, and technology problems. The mobile phone is dangerous for both humans and animals. I agree with the statement. In the following, we will discuss pros. On the one hand, while using the mobile, […]

Some people thinking the Olympic Games changed and it wasn't like the century 21st

I completely agree, Because in my opinion in past Olympic games create experience between player and also the audience but at these day the Olympic made a some of disappointed accompanied and its feeling like “west of time” in fact though most of people went to Olympic Sayed its very weak and its not feeling […]

You should spend about 40 minutes on this task. Write about the following topic: Many manufactured food and drink products contain high levels of sugar, which causes many health problems. Sugary products should be made more expensive to encourage people to consume less sugar. Do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge or experience. Write at least 250 words.

Manufactured food and drink usually focus on the taste to grab more customers neglecting the healt concerns of the consumers. This has led to excessive use of sugar in such products. There is a notion that governments should make such products more expensive to save the people, which I do not agree with. Companies that […]

Some people believe that children can learn effectively by watching tv and they should be encouraged to watch tv both at school and at home. To what extent you agree or disagree?

This matter is generating a plethora of controversy lately. While many people speak strongly for it,the opponents are also firm in there opinion. There are three main reasons why I argue against the viewing more television can help young people learn more effectively. Firstly,too many screen hours can interfere with students’ study and they may […]

Universities and colleges are now offering courses through distance learning from the Internet rather than teachers in the classroom. Do you think the advantages of this development outweigh the disadvantages?

There is no doubt that distance learning can be more enjoyable than traditional in-person classes. However, some educators believe that having direct contact with teachers helps students stay focused, while others argue that online lessons save time and are more convenient. In my opinion, studying using computers allows us to access information more quickly and […]

Plans & Pricing

Essay on Mobile Phone Boon or Bane

Students are often asked to write an essay on Mobile Phone Boon or Bane in their schools and colleges. And if you’re also looking for the same, we have created 100-word, 250-word, and 500-word essays on the topic.

Let’s take a look…

100 Words Essay on Mobile Phone Boon or Bane

Introduction.

Mobile phones, once a luxury, have now become a necessity. They are seen as a boon or bane, depending on their usage.

Boon Aspects

Mobile phones are a boon as they enable quick communication. They are useful for education, providing access to vast resources online.

Bane Aspects

However, they can be a bane when they become addictive. Excessive use can lead to health issues and hinder social interactions.

In conclusion, whether mobile phones are a boon or bane depends on how we use them. Responsible use ensures they remain a boon.

250 Words Essay on Mobile Phone Boon or Bane

The ubiquity of mobile phones, mobile phones: a boon.

Mobile phones have made communication seamless and instantaneous. They provide us with access to vast amounts of information and services at our fingertips. From booking tickets to monitoring health, mobile phones have transformed every aspect of our lives. They are also instrumental in bridging the digital divide, empowering individuals in remote areas with access to the internet and digital services.

Mobile Phones: A Bane

On the flip side, the disadvantages of mobile phones cannot be overlooked. They have led to an increase in screen time, adversely affecting our physical and mental health. The constant need to stay connected has resulted in a lack of real-world social interactions, leading to feelings of isolation and loneliness. Furthermore, the misuse of mobile phones for cybercrime, online bullying, and invasion of privacy is a growing concern.

Striking a Balance

In conclusion, it is clear that mobile phones have both positive and negative impacts. The key lies in using this powerful tool judiciously. As responsible users, we need to strike a balance between leveraging the benefits of mobile phones and mitigating their potential harms. This will ensure that we harness the potential of this technology while minimizing its adverse effects.

500 Words Essay on Mobile Phone Boon or Bane

Mobile phones, since their inception, have dramatically transformed the way we live, work, and communicate. The question of whether they are a boon or a bane is complex, with both perspectives having compelling arguments.

Mobile phones have undeniably brought numerous advantages. They have revolutionized communication, making it instantaneous and borderless. Today, we can connect with anyone, anywhere, at any time. This has not only made our personal lives more convenient but also has had profound implications for business, healthcare, and education.

Moreover, mobile phones have become essential tools in the business world. They allow for remote working, instant communication with colleagues and clients, and quick access to necessary information. In the healthcare sector, mobile phones enable telemedicine, allowing patients to consult with doctors without having to travel.

However, the ubiquity of mobile phones also has its downsides. The most prominent concern is the impact on mental and physical health. Excessive screen time can lead to a sedentary lifestyle, resulting in obesity and associated health issues. Additionally, the constant connectivity can lead to stress and anxiety, with studies showing a correlation between high mobile phone use and poor mental health.

Furthermore, the omnipresence of mobile phones has led to concerns about reduced face-to-face interaction and its impact on social skills. The irony of the ‘connected’ world is that while we may be more connected virtually, we may also be becoming more disconnected in reality.

In conclusion, mobile phones are both a boon and a bane. They have undeniably brought significant benefits, revolutionizing communication, and providing unprecedented access to information. However, they also come with significant drawbacks, including potential health issues, privacy concerns, and impacts on social interaction.

If you’re looking for more, here are essays on other interesting topics:

Apart from these, you can look at all the essays by clicking here .

One Comment

IMAGES

Mobile Phones Manners
Essay on Mobile Phone for Students [100, 150, 250, 400 Words]
Mobile Phones Essay Free Essay Example
Mobile Essay In English: Advantages, Disadvantages, And Future
Uses Of Mobile Phone Essay 100 Words
Essay on Mobile

VIDEO

Write an Essay On Mobile Phone in English I Mobile Phone Essay I Paragraph on Mobile Phone
Man and mobile essay in english 🔥💯 most important essay for class 9th, 10th, 11th, 12th💥👍
Advantages of Mobile Phone 5 Lines Essay in English || Essay Writing
Disadvantages of mobile phones #facts #phone
Mobile phone manners ll short paragraph on mobile phone manners ll how to use mobile phone
Essay on Mobile Phone in Urdu

COMMENTS

Cellphone etiquette: Mobile manners in the digital age
Manners 2.0: Key findings about etiquette in the digital age. Some 92% of Americans now have a cellphone of some kind, and 90% of those cell owners say that their phone is frequently with them. This "always-on" mobile connectivity is changing the nature of public spaces and social gatherings. It is also rewriting social norms regarding what ...
Good & bad cell phone manners for any situation
Don't look at your phone during meetings; Don't place your phone on your lap; Focus on the person that should have your attention i.e. customer, client, coworker, boss, etc; Keep your personal calls private; Keep your phone out of sight; Don't engage in arguments over the phone while at work; Silence your device.
Phone Manners
Tell us in the comments, then read the related article to learn more about the research on phone manners. Find many more ways to use our Picture Prompt feature in this lesson plan . 35
Cell Phone Etiquette: The Do's And Don'ts of Using Phone in Public
Mobile Phone Manners in Different Settings. Cell phone etiquette can vary depending on the setting. Here are a few essential points to remember when using your phone in different environments. When in an office or workplace, it's essential to be mindful of how your phone use may affect others. Avoid taking personal calls or sending texts during ...
443 Words Essay on Mobile Phone Etiquette
443 Words Essay on Mobile Phone Etiquette. Every time a new technology in communications is unveiled it changes society in some ways. So new rules have to be created for using the new devices. Mobile phones have revolutionized the way the world communicates. But there is a flip side to this invention.
Essay on Impact Of Mobile Phones On Society for Students
Changes in Manners. Mobile phones have also changed how we act in public. Sometimes people focus on their phones instead of talking to the people they are with. ... 250 Words Essay on Impact Of Mobile Phones On Society Changes in Communication. Mobile phones have changed the way we talk to each other. Before, people would write letters or use ...
Top 10 Cell Phone Manners
Here are our top 10 tips for cell phone etiquette: Be in control of your phone, don't let it control you! Speak softly. Be courteous to those you are with; turn off your phone if it will be interrupting a conversation or activity. Watch your language, especially when others can overhear you. Avoid talking about personal or confidential topics ...
Modern Etiquette: mobile manners for cellphone users
When you must use your phone in public, try to keep at least 10 feet (three meters) between you and others. - Do exercise good international calling behavior. The rules of cellphone etiquette vary ...
PDF Mobile mania, mobile manners
MOBILE MANIA, MOBILE MANNERS Mobile mania, mobile manners Lara Srivastava The importance of being mobile ... Mobile phones are no exception, with young teenagers being the most avid users of both cutting-edge and established applications. 201 2005-09-01 17-01-12 --- Projekt: T403.kumedi.bertschi-glotz.thumb / Dokument: FAX ID 007693582254918|(S ...
Phone etiquette
Upon reading the phrase "phone etiquette," one might think it means "always text with your pinky up" or "don't slide into DMs on Sundays," but it's essentially just acceptable phone behavior or "phone manners," if you will. Of course, phone usage is situational, so these aren't hard and fast rules. Proper phone etiquette ...
The 11 Essential Rules of Phone Etiquette
5. Actively listen, and take notes. Speaking of paying attention to your customers, it's essential that you're actively listening to them throughout the conversation. Actively listening means hearing everything they have to say and basing your response off of their comments, rather than using a prescribed script.
12 Simple Ways to Practice Proper Phone Etiquette
In addition, shouting on the phone disrupts people around you. 6. Don't put your phone on speaker. Just as many people do not want to hear your end of the conversation, they don't want to hear the other person's either. 7. Do not talk about personal details in public. Personal is just that: personal.
10 Modern Cell Phone Manners & Etiquette Tips
Here are 10 modern cell phone manners & etiquette tips to use year round: 1. Hidden cell phone: Whether you are attending an important business meeting, on a date, or in a casual setting with friends and family, keep your phone out of sight. Placing your phone on the table or desk sends the clear message that they are not your number-one priority.
Why Phone Etiquette Is Important and 9 Ways to Improve Yours
Watch on. 4. Speak Clearly. During phone conversations, it is important to clearly convey your message. As mentioned previously, communicating effectively on the phone is already a difficult task to accomplish. To maintain clarity, avoid mumbling, speaking too quickly, or having a volume that is too loud or soft.
10 Modern Cell Phone Manners & Etiquette Tips
Here are 10 modern cell phone manners & etiquette tips to use year round: Hidden cell phone: Whether you are attending an important business meeting, on a date, or in a casual setting with friends and family, keep your phone out of sight. Placing your phone on the table or desk sends the clear message that they are not your number-one priority.
How To Have Perfect Telephone Etiquette For Every Occasion
A great way to do this is to give them a telephone etiquette introduction by doing some role play and showing them some telephone etiquette examples. Use role play. Teach them how to answer a phone, say hello and to actively listen to what the other person is saying. You could do a practice run by phoning the house phone from your mobile and ...
Essay on Mobile Phone: 100 Words, 300 Words, 500 Words
Sample Essay on Mobile Phone (500 words) Mobile Phone is a portable telephone that performs a variety of functions for its users. The smartphone can be used to text, call, watch movies, listen to music, and even use social media applications. This cellular device has its own advantages and disadvantages.
Essay on Mobile Phone for Students in English
200 Word Essay On Mobile Phone. The mobile phone, also known as the cellular phone, is a piece of technology that has greatly impacted our lives by bringing the world closer together. With the ability to communicate instantly through various forms of media, such as audio, video, and text, the mobile phone has become an essential tool for people ...
An Essential Guide to Proper Phone Etiquette (With Tips)
Phone etiquette is the way you represent yourself and your business to customers and coworkers through telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice and how you close a call. Etiquette also involves how you listen to others when discussing professional topics.
Essay on Mobile Phone for Students and Children
Even when we don't need to mobile we surf the net, play games making a real addict. As mobile phones became smarter, people became dumber. 2) Making Us Non- communicable. Wide usage of mobiles has resulted in less meet and talk more. Now people don't meet physically rather chat or comment on social media.
Mobile Phones Manners
Get help on 【 Mobile Phones Manners 】 on Graduateway A huge assortment of FREE essays & assignments Find an idea for your paper! Get help now. Essay Samples. Menu; Art 487 papers; American Dream 131 papers; Business 135 papers; Culture 626 papers; Economics 445 papers; Education 962 papers;
Band 6: You should spend about 40 minutes on this task. Write about the
The essay adequately addresses the topic and explores both the advantages and disadvantages of mobile phone use. The response is well-developed and supported with relevant examples. However, the essay could benefit from a more focused discussion of the social and medical problems caused by mobile phone use.
Essay on Mobile Phone Boon or Bane
250 Words Essay on Mobile Phone Boon or Bane The Ubiquity of Mobile Phones. Mobile phones, once a luxury, have now become a necessity in our lives. They have revolutionized the way we communicate, work, and entertain ourselves. However, like any other technological innovation, mobile phones have their pros and cons. Mobile Phones: A Boon