sample resume for it operations manager

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IT Operations Manager Resume Examples

Writing a resume as an IT operations manager can be an intimidating task. IT operations managers are responsible for the technical operations of an organization, and must have a high level of expertise in both fundamental technical knowledge and management skills. A successful IT operations manager resume should showcase the candidate’s skills and experience in a way that will demonstrate to potential employers why they are the ideal person for the job. This guide provides step-by-step advice on how to create an effective IT operations manager resume, with examples of effective resumes to use as a reference.

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IT Operations Manager

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced IT operations manager with a proven track record in project management, problem solving, and communication. I have over 8 years of experience in the IT industry, and have delivered successful IT solutions on multiple projects and managed the maintenance and support of large IT systems. I have comprehensive knowledge of the principles of IT operations management, and the ability to lead teams in a fast- paced, high- pressure environment. My strong communication and interpersonal skills have allowed me to build strong relationships with clients, vendors, and stakeholders.

Core Skills :

• Operational Management
• Project Management
• Risk Management
• Problem Solving
• Communication
• Team Building
• Interpersonal Skills

Professional Experience : Hartsfield- Jackson International Airport – IT Operations Manager (2016- Present)

• Manage operations and maintenance of all IT systems, including back- end systems and end- user software.
• Plan and coordinate the implementation of new IT solutions and provide technical support for existing systems.
• Monitor system performance and troubleshoot any issues that arise.
• Oversee a team of 15 IT personnel, providing guidance, support and training.
• Develop and implement processes and procedures to ensure high levels of service.

Baker Industries – IT Operations Manager (2014- 2016)

• Managed the operations and maintenance of IT systems and networks.
• Developed and implemented processes and procedures to ensure high levels of service.
• Provided technical support for end- users and back- end systems.
• Monitored system performance and resolved technical issues.
• Managed a team of 8 IT personnel and provided guidance, support and training.

Education : Bachelors of Science in Computer Science – University of California, Los Angeles (2008)

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IT Operations Manager Resume with No Experience

IT Operations Manager with no experience looking to expand career in technical industry. Experienced in customer service and asset management, adept in analyzing and resolving complex IT problems. Possess strong communication skills, eager to work in a highly collaborative environment and develop innovative solutions.

• Knowledge of IT systems and processes
• Troubleshooting
• Analytical Thinking
• Database Management
• Network Administration
• Customer Service
• System Design
• Asset Management

Responsibilities

• Monitor and troubleshoot all IT systems to ensure peak performance
• Develop and implement efficient IT solutions to achieve organizational objectives
• Identify and analyze potential issues and provide timely solutions
• Develop policies, procedures, and best practices for IT operations
• Manage the deployment of IT resources and maintain inventory
• Monitor network traffic and ensure data security
• Ensure all hardware and software are up to date
• Provide technical support and training to staff members
• Collect and document user feedback and requirements
• Prepare reports and analyze system performance

Experience 0 Years

Level Junior

Education Bachelor’s

IT Operations Manager Resume with 2 Years of Experience

A highly motivated and customer- oriented IT Operations Manager with two years of experience in IT management. Posses a strong understanding of complex network components and IT operation processes. Demonstrated ability to manage and coordinate IT operations, optimize system performance and maximize system uptime. Able to implement policies and procedures to ensure secure access to information and networks. Skilled in setting and meeting targets, keeping complete records and evaluating system performance.

• IT Operations Management
• Network Components
• System Performance Optimization
• Policies and Procedures Implementation
• Risk and Vulnerability Assessment
• Business Analysis

Responsibilities :

• Coordinated the installation, maintenance and upgrade of IT systems.
• Monitored system performance and implemented system optimization strategies.
• Developed and enforced policies and procedures to ensure secure access to information and networks.
• Assessed vulnerabilities in IT systems and networks and implemented plans to mitigate associated risks.
• Managed project timelines and kept stakeholders informed of project progress.
• Provided technical support to staff to troubleshoot system issues.
• Negotiated contracts and maintained relationships with IT vendors.
• Analyzed business requirements and provided technical solutions.

Experience 2+ Years

IT Operations Manager Resume with 5 Years of Experience

IT Operations Manager with 5+ years of experience in managing and leading IT operations. Proven track record in managing teams, ensuring successful IT implementations, and delivering high quality customer service. Proven ability to identify and resolve complex issues and drive continuous process improvements. Skilled in creating and maintaining IT systems and policies that are in line with organizational objectives.

• Team Management
• System Administration
• Network Troubleshooting
• IT Policy and Security
• Software Development
• Risk Analysis
• Change Management
• Managed, recruited and trained a team of 10 IT personnel.
• Installed and configured computer hardware, software and network systems.
• Developed, maintained and administered computer networks.
• Developed and implemented IT policies and procedures in compliance with industry standards.
• Monitored and optimized system performance, security and availability.
• Analyzed system requirements and identified system issues and risks.
• Developed and implemented change management plans and procedures.
• Provided technical support and troubleshooting for computer systems and networks.
• Provided training and guidance to end users on best practices.

Experience 5+ Years

Level Senior

IT Operations Manager Resume with 7 Years of Experience

A highly motivated and detail- oriented IT Operations Manager with 7+ years of experience in managing IT operations, providing support and maintenance of systems, and developing innovative approaches to operational issues. Successfully managed multiple IT projects, implemented solutions that improved operational efficiency and customer service, and provided technical support for a variety of IT systems and applications. Possesses excellent problem- solving, customer service, and communication skills, as well as vast knowledge of the latest industry trends.

• IT Project Management
• IT Infrastructure Design
• Technical Support
• System Troubleshooting
• Managed day to day operations of IT systems, including hardware, software, networks and other related components.
• Ensured systems are patched and secured as needed.
• Developed and implemented effective IT policies, processes, and procedures.
• Created and maintained system documentation, including operation manuals and technical manuals.
• Monitored system performance and provided recommendations for system upgrades and enhancements.
• Assessed customer needs and developed solutions to meet their requirements.
• Collaborated with team members to ensure successful completion of projects.
• Served as a point of contact for customer inquiries and resolved customer technical issues.
• Analyzed customer feedback and developed strategies to improve customer service.
• Developed detailed reports on system performance.

Experience 7+ Years

IT Operations Manager Resume with 10 Years of Experience

A highly experienced IT Operations Manager with 10 years of experience in designing, developing and implementing IT systems and processes. Possesses a deep knowledge of hardware, software, networking and virtualization. Has a proven track record of providing cost- effective solutions to difficult problems, enabling businesses to achieve their operational goals.

• IT Systems Administration
• Network Management
• Virtualization Solutions
• Cloud Computing
• Disaster Recovery Planning
• Troubleshooting & Problem- solving
• System Monitoring & Optimization
• Design and implement IT infrastructure solutions to meet project requirements
• Develop and maintain system security policies and procedures
• Manage network and server configurations
• Monitor system performance and troubleshoot network issues
• Oversee IT support staff and operations
• Implement changes to improve system reliability and performance
• Develop and maintain system documentation
• Perform system backups and disaster recovery operations
• Assist in the planning and implementation of IT projects
• Analyze user needs and recommend IT solutions to meet business objectives
• Research and evaluate new technologies for potential implementation

Experience 10+ Years

Level Senior Manager

Education Master’s

IT Operations Manager Resume with 15 Years of Experience

Highly experienced IT Operations Manager with a successful 15- year career in IT management. Proven ability to develop, manage, and lead high- performing IT teams and project implementation initiatives. Skilled in optimizing systems and processes to drive efficiency, improve service delivery and reduce costs. Excellent communication, problem- solving and leadership skills with a commitment to achieving outstanding results.

• Systems Optimization
• Strategic Planning
• Team Leadership
• Cost Control
• Service Delivery
• Developing, managing and maintaining the IT infrastructure of an organization.
• Planning and implementing IT projects to ensure successful completion and delivery within budget and deadlines.
• Analyzing and resolving complex technical problems to ensure prompt resolution.
• Overseeing the deployment of new technologies and systems.
• Ensuring compliance with regulatory requirements.
• Designing and implementing operational policies and procedures to ensure optimum efficiency and cost- effectiveness.
• Managing the performance of IT staff and providing guidance and motivation to ensure maximum productivity.
• Monitoring and evaluating system performance and recommending and implementing enhancements as necessary.
• Establishing and maintaining relationships with vendors and other external stakeholders.

Experience 15+ Years

Level Director

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What should be included in a IT Operations Manager resume?

An IT Operations Manager is responsible for overseeing the installation, maintenance, and upgrades of a company’s IT systems. They are also responsible for ensuring that the company’s IT systems are secure and functioning properly. An IT Operations Manager’s resume should include all of the relevant job experience and skills that make them a qualified candidate for the position.

Below are some of the key points that should be included on an IT Operations Manager’s resume:

• Experience in managing and coordinating IT operations
• Ability to identify potential issues and create solutions to address them
• Knowledge of IT infrastructure and hardware
• Expertise in system security, backup and recovery processes, and disaster recovery
• Ability to troubleshoot and resolve technical issues
• Proficient in the use of system management and monitoring tools
• Excellent communication and problem-solving skills
• Familiarity with industry trends and best practices in IT operations
• Working knowledge of scripting languages and databases
• Proven track record of delivering successful IT operations projects
• Ability to work collaboratively with colleagues to achieve objectives

What is a good summary for a IT Operations Manager resume?

A strong IT Operations Manager resume should include a concise summary of your professional qualifications, technical and leadership skills, relevant industry experience, and educational background. In the summary, emphasize your strengths as an IT professional and provide an overview of your career accomplishments and successes. Additionally, use keywords that are relevant to the position and highlight your ability to lead, motivate, and collaborate with teams. Lastly, demonstrate your understanding of the role and its impact in the company by mentioning specific goals and objectives that you would like to achieve. This summary should serve as an effective introduction to the rest of your resume and will help to show potential employers why you are the ideal candidate for the IT Operations Manager position.

What is a good objective for a IT Operations Manager resume?

A good IT Operations Manager resume objective should demonstrate the candidate’s ability to manage, develop, and implement IT strategies in order to achieve organizational objectives.

Here are some examples of objectives a IT Operations Manager can use in their resume:

• Provide comprehensive leadership and expertise to manage, develop, and optimize IT operations.
• Utilize technical and organizational skills to develop and implement solutions that maximize operational efficiency and productivity.
• Implement system and network solutions to support operational objectives and improve customer satisfaction.
• Monitor and analyze IT operations to ensure the highest levels of performance and efficiency.
• Establish and maintain relationships with vendors, partners, and customers to ensure optimal service.
• Implement server and application monitoring solutions to ensure system availability and reliability.
• Create and implement strategies to ensure compliance with regulatory requirements.
• Oversee scheduling, budgeting, and resource allocation in order to ensure successful project completion.
• Develop and manage IT policies, procedures, and standards to meet organizational goals.

How do you list IT Operations Manager skills on a resume?

When applying for an IT Operations Manager role, you must showcase your skills, knowledge and experience in the IT field on your resume. As a manager, you must have a wide range of skills and should be able to show that you have the abilities needed to manage the IT operations of a business. Here are some examples of the skills you should list on your resume:

• Project Management: Ability to manage IT projects and ensure they are completed on schedule and within budget.
• Deployment and Upgrades: Ability to manage the deployment and upgrades of systems, software and hardware.
• IT Security: Knowledge of security systems and protocols and ability to keep IT systems secure.
• Network Administration: Knowledge of network administration and ability to configure and maintain networks.
• Systems Administration: Ability to manage and maintain IT systems, including servers, storage and networks.
• Problem-Solving: Ability to think critically and solve problems quickly.
• Communication: Excellent communication skills to interact with stakeholders and colleagues.
• Leadership: Proven leadership skills to manage a team of IT professionals.
• Budgeting: Knowledge of budgeting and ability to manage IT budgets.

By showcasing your IT operations management skills on your resume, you can demonstrate that you have the required skills and experience to be an effective IT operations manager.

What skills should I put on my resume for IT Operations Manager?

When writing a resume for an IT Operations Manager position, it is important to ensure that the skills listed demonstrate your understanding of the technical and organizational components of the role.

Here are some of the key skills to consider including on your resume:

• Network Administration: The ability to install, configure, monitor and maintain networks, systems and applications.
• Troubleshooting: The capacity to identify and resolve technical problems quickly and efficiently.
• System Security: Knowledge of security protocols, risk analysis and security systems.
• Project Management: Experience in leading and managing IT projects.
• Performance Monitoring: Capacity to track and monitor the performance of networks and systems.
• Database Administration: The ability to administer databases and ensure their ongoing functioning.
• Cloud Computing: Understanding of cloud computing architecture, services and technologies.
• Technical Documentation: The ability to write technical documentation and instructions for IT systems.
• Vendor and Service Management: Experience in working with IT vendors and service providers.
• Quality Assurance: Knowledge of quality assurance processes and procedures.
• Change Management: The ability to plan for, manage and implement changes to IT systems.

Having a comprehensive list of IT Operations Manager skills on your resume helps employers to quickly identify how your qualifications match the role. By including these skills, you can show that you have the necessary skills to successfully manage IT operations.

Key takeaways for an IT Operations Manager resume

A resume is a crucial tool for an IT Operations Manager to get noticed by potential employers. Hiring managers are looking for qualified individuals who can effectively manage the operations of their IT systems and ensure the smooth functioning of the organization’s IT infrastructure. It is important to highlight your relevant experience and qualifications to demonstrate your capabilities in the role.

Here are some key takeaways for an IT Operations Manager resume:

• Highlight Your Qualifications: In your resume, make sure to include your professional experience relevant to the position. Outline your qualifications, such as certifications and degrees, to show employers that you have the necessary skills and knowledge to succeed in the role.
• Highlight Your Technical Skills: As an IT Operations Manager, you need to demonstrate your proficiency with different technologies and software. While listing your skills, make sure to be specific and include any projects you have successfully completed using specific technologies.
• Demonstrate Your Leadership Ability: Employers are looking for a good leader who can manage and motivate their team. Highlight any managerial roles you have held in the past, and provide examples of how you have successfully led projects.
• Showcase Your Problem-Solving Skills: IT Operations Managers are expected to be able to troubleshoot and resolve technical problems quickly and efficiently. Describe the challenges you have faced in the past and how you overcame them.
• Showcase Your Communication Skills: IT Operations Managers need to be able to effectively communicate with different stakeholders, such as team members, vendors, and customers. Outline how you have effectively collaborated and communicated with these different groups.

By following these key takeaways, you can create an IT Operations Manager resume that will stand out to employers. Make sure to highlight your qualifications, technical skills, leadership ability, problem-solving skills, and communication abilities to demonstrate your capabilities in the role.

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12 IT Operations Manager Resume Examples for 2024

Crafting a strong IT operations manager resume is crucial to showing your skill in maintaining robust tech systems. This article offers proven examples and tips for a resume that highlights your experience with clear, direct language. Expect guidance on presenting your technical acumen, management capabilities, and project success to catch an employer's eye. It's tailored for IT professionals seeking to make a strong impression in a competitive field.

• 16 Aug 2024 - 1 new section (Show leadership and growth) added
• 17 Jul 2024 - 1 new resume template (IT Operations Coordinator) added
• 03 Jul 2024 - 1 new section (Get your resume scored) added

  Next update scheduled for 26 Aug 2024

Here's what we see in top it operations manager resumes.

Metrics That Show Impact : The best resumes use numbers to show achievements. Look for increases in uptime percentage , decreases in system downtime , improvements in incident response times , and growth in team productivity .

Relevant Technical Skills : Include skills that match the job description. Popular ones are network management , data center operations , cloud migration , ITIL frameworks , and cybersecurity protocols .

Industry Certifications : Highlight your professional certifications. They validate your skills. Phrases to use include Certified in ITIL , CISSP accredited , or Microsoft certified .

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IT Operations Manager Resume Sample

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Want to know if your resume stands out for IT operations management roles? Our resume scoring tool gives you a clear picture of where you stand. It checks your resume against key criteria that recruiters in the tech industry look for.

Upload your resume now for a free, unbiased assessment. You'll get a score and specific feedback on how to make your resume stronger for IT operations positions. This quick step can help you improve your chances of landing interviews.

Positioning your IT education details

If you are an IT operations manager with substantial work experience, you should place that first on your resume. Your practical experience outweighs your educational background in this scenario. List the various positions you've held, your responsibilities, and your accomplishments.

However, if you've recently completed a significant educational program, like a Master's degree or a technical bootcamp, place this information before your work experience. This method works particularly well for those new to the IT operations field or those who recently upgraded their skills.

Assistant IT Operations Manager Resume Sample

Showcase your it project management experience.

As an IT operations manager, your ability to manage IT projects efficiently is crucial. Recount specific instances where you managed sizable projects, met timelines, mitigated risks, and managed resources efficiently.

In addition, the ability to be a team player and lead a diverse team of IT professionals is important. Use specific examples to show your leadership skills, ability to motivate your team, and talent for resolving conflicts.

Junior IT Operations Manager Resume Sample

Length of an it manager's resume.

Aim for a one-page resume if you have less than ten years of relevant experience. The key is to focus on your most impactful accomplishments and responsibilities within your previous roles as an IT operations manager.

If you’re a senior professional with vast experience, a two-page resume would work best to adequately detail your work history. Avoid clutter and ensure every piece of information included is relevant to the position you're applying for.

IT Infrastructure and Support Director Resume Sample

Specific tools for it operations managers.

As an IT operations manager, being proficient with specific tools and software is crucial. Make sure to list these in your 'Skills' section. For example, noting your competence with infrastructure management tools, cybersecurity software, or business intelligence platforms can set you apart.

Familiarity with ITIL (Information Technology Infrastructure Library) is another key requirement for many employers. If you have ITIL certification, make it visible on your resume. It can give you a significant edge in the competitive IT job market.

IT Service Delivery Manager Resume Sample

Bypassing resume screeners.

Applicant Tracking Systems (ATS) are used to screen your resume before it reaches a hiring manager. To pass this test, you need to make your resume ATS-friendly. Here are some tips to help you.

• Use keywords from the IT operations job description. For example, include phrases like 'network administration' and 'system upgrades' to show relevance.
• Make sure your resume has a simple format. Use standard headings like 'work experience' and 'education'. Complex designs can confuse the ATS.

Remember, the goal is to make your resume easy to read by both computers and people. Follow these guidelines, and you will increase your chances of getting an interview.

Senior IT Operations Specialist Resume Sample

Match your skills to the job.

Your resume should show that you know what it takes to manage IT operations. Focus on your past work that is like what you would do in the IT operations field. This helps the person reading it see that you are a fit for the job.

• Point out systems or tools you've used that improve how work is done, like increased system uptime with proactive monitoring .
• Show that you have led teams, like by saying you were in charge of a 10-person IT support team .
• If you are coming from a different field, talk about your skills that also matter in IT operations. For example, if you handled projects, say managed cross-functional projects to deliver IT solutions .

IT Systems Efficiency Manager Resume Sample

Show results, not tasks.

As an aspiring IT operations manager, you must focus on showing what you have achieved, not just a list of what you did. Remember, your resume should be a map of successes that lead right to you. You want to grab attention quickly with strong, result-oriented language.

Instead of just saying, "Managed a team of IT professionals," you could say, "Led a team that improved network uptime from 98% to 99.9%, significantly reducing downtime and enhancing productivity." See the difference? You are pointing out the impact of your leadership.

• Include specific numbers to show the size or impact of your work. For example, "Supervised a $5 million IT infrastructure upgrade, completing the project 10% under budget."
• Compare a responsibility with an accomplishment to highlight your value, like transforming "Provided IT support" into "Enhanced IT user satisfaction rates by implementing a new ticketing system, resulting in a 50% faster response time."

Chief Information Technology Officer Resume Sample

Key skills for it ops success.

As an IT operations manager, your resume should show a strong mix of technical competencies. Here are some skills you should consider including, if they apply to your experience:

• Network architecture
• Systems analysis
• Project management
• ITIL frameworks
• Disaster recovery planning
• Database management
• Cloud computing
• Vendor management
• Information security
• Technical support

You do not need to include all these skills. Choose those that match your work experience and the job you want. Place them in a dedicated skills section for clarity. This helps with Automated Tracking Systems (ATS), which many companies use to screen resumes. It scans for specific keywords related to the job.

Remember, focus on showing how you've used these skills to achieve goals or solve problems. If you've improved system efficiency, explain how. If you've managed vendors, mention the outcomes. These details matter to hiring managers.

Senior IT Operations Analyst Resume Sample

Show impact with numbers.

When you're applying for an IT operations manager role, it's important to show the tangible impact you've made. Using numbers to highlight your achievements can help you stand out. Here's how:

• Think about the reduction in system downtime you achieved through proactive maintenance and upgrades.
• Highlight any cost savings realized from optimizing IT processes or renegotiating vendor contracts.

Reflect on your experience to estimate these metrics. For example:

• If you led a project that improved system efficiency, try to quantify the increase in performance. Did it enhance productivity by a certain percentage?
• Consider the number of IT incidents resolved monthly and how your management reduced them.
• Point out if your strategies led to a decrease in customer support tickets .
• Did your leadership result in a faster deployment of updates or new technologies? Mention the time saved in rollout.
• Quantify how changes you implemented improved the team's response time to issues.
• Include how many users or systems you've supported, using metrics like user satisfaction scores .
• Show the percent increase in network reliability under your watch.
• Finally, if you've managed budgets, specify the budget size and any cost reductions you achieved.

These numbers tell a clear story of your contributions as an IT operations manager. They show you understand the importance of efficiency and cost-effectiveness in IT operations.

IT Operations Director Resume Sample

Show leadership and growth.

When crafting your resume as an operations manager in IT, it's vital to show how you've grown into leadership roles. This not only demonstrates your ability to take on more responsibility but also your potential to lead teams effectively. Think about times when you were promoted or took the lead on a project, and make sure to highlight these experiences.

• Include titles and dates to showcase your progression, such as 'Junior Network Administrator to Senior Network Analyst within two years.'
• List leadership roles in projects or teams, for example, 'Led a team of 10 in deploying a company-wide software update, resulting in a 20% decrease in system downtime.'

Remember, the goal is to provide clear examples that show you are ready to manage operations and lead a team. If you're unsure how to do this, start by listing any instances where you had to oversee work or guide colleagues. Even if you weren't in a traditional management role, any time you took charge or helped improve processes counts as leadership.

IT Operations Coordinator Resume Sample

As an IT operations manager, showing your growth and leadership skills on your resume is crucial. You need to give clear examples that prove you've taken on more responsibility over time. This can be a big selling point for you.

• Start by listing any formal promotions you've received. For example, if you moved up from an IT specialist to an IT operations manager, make sure this is clear in your job titles and the dates next to them.
• If you've led projects or teams, describe your role. Use simple phrases like 'Led a team of 10 IT professionals' or 'Managed the successful rollout of a new security protocol'. This shows you have experience guiding others and handling important tasks.
• Include any special recognition you've received for your leadership. This could be 'Employee of the Month' awards or any other company awards for your work leading teams or projects.
• If you've trained new staff or helped your peers improve, mention this too. You could say 'Trained new team members on IT systems' or 'Mentored colleagues to enhance incident response times'. This proves you can help others grow, which is a key part of leadership.

Think about times when you took the lead, even if you weren't in a formal manager role. Any experience where you directed the work of others or helped a project succeed is good to include. Use simple, clear language to describe these experiences.

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20 Operations Manager Resume Examples - Here's What Works In 2024

Operations manager positions can be highly competitive. we’ve crafted six resume templates to help you snag one of these coveted jobs in 2023 (google docs and pdfs attached)..

Operations managers are high-level professionals who oversee the day-to-day operations of a business. They often manage multiple departments, balancing budgets and allocating resources to make the company as efficient and profitable as possible. This upper-management role is as rewarding as it is challenging; you’ll have wide-ranging responsibilities and will need a broad skill set to meet the demands of your job, but you’ll be able to use your expertise and leadership to steer your company towards long-term growth and success. As businesses are increasingly recognizing the crucial importance of these types of managers, the field is growing; some sources have projected a 6% increase in operations manager job opportunities from 2019 to 2029. Positions often pay well and can be competitive, even for qualified candidates. If you’re applying for an operations manager job in 2023, you need to show that you have what it takes to thrive in that role. Recruiters want to see that you have leadership abilities, management experience, interpersonal skills, and the capacity for making sound decisions that can positively impact the future of a company. In order to leave a lasting impression on a hiring manager, you’ll need a strong resume that sets you apart from other applicants. Read on to learn more about how to create a stellar operations manager resume that will showcase your most pertinent skills and abilities.

Operations Manager Resume Templates

Jump to a template:

• Operations Manager
• Business Operations Manager
• Technical Operations Manager
• Sales Operations Manager
• Marketing Operations Manager
• Operations Associate (Entry Level Operations Manager)
• Retail Operations Manager
• Warehouse Operations Manager
• Senior Operations Manager
• Healthcare Operations Manager
• IT Operations Manager
• Process Improvement Manager

Jump to a resource:

• Keywords for Operations Manager Resumes

Operations Manager Resume Tips

• Action Verbs to Use
• Bullet Points on Operations Manager Resumes
• Frequently Asked Questions
• Related Other Resumes

Get advice on each section of your resume:

Template 1 of 20: Operations Manager Resume Example

The operations team is a crucial part of any successful company. The operations manager leads the operations team in managing all activities and initiatives associated with production and organizational processes. Operations managers can work in numerous fields and environments, and the job role may change based on the industry. However, regardless of industry, the operations manager is broadly responsible for overseeing the efficacy of most business operations. To become an operations manager, you’ll need a bachelor's degree in an associated field, such as business management, logistics, or applied statistics. Hiring managers will be looking for a candidate with strong communication, problem-solving, and project management skills. In addition, they will look for someone with relevant previous experience, such as prior roles as an operations officer, operations analyst, or business management consultant.

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Tips to help you write your Operations Manager resume in 2024

   showcase your ability to find creative solutions.

The operations manager is responsible for identifying aspects of a business's operations that are ineffective and finding effective solutions for them. Your resume should demonstrate how you have identified issues and implemented new solutions in prior roles. Your resume should clearly show that you can identify problems and can use critical thinking and problem-solving skills to find solutions.

   Demonstrate your ability to lead and train others

Another crucial piece of the operations manager's role is the ability to effectively train, monitor, and lead staff. The operations manager may be tasked with creating new training programs for employees. As such, it’s important to note any experience you have training staff, implementing new HR initiatives, and improving employee KPIs on your resume.

Skills you can include on your Operations Manager resume

Template 2 of 20: operations manager resume example.

A successful operations manager needs to have a variety of skills. Excellent communication and leadership skills are vital because operations managers must work effectively across different teams and departments. More than anything else, these managers need to be able to generate measurable results for companies. A resume like this one uses detailed examples and numbers to show how you made a difference in previous positions.

   Specific metrics to quantify impact at former jobs

This resume lists numerous examples of past achievements that had a measurable outcome (e.g. “increased sales within the first year by 15%”). These numbers are proof that your ideas and actions had a positive impact at places where you used to work.

   Mentions leadership and mentorship experience

Operations manager positions are senior-level roles that require proven leadership abilities. Mentioning how you coached, trained, or managed staff at your previous jobs shows that you have the ability to lead others.

Template 3 of 20: Business Operations Manager Resume Example

A Business Operations Manager wears many hats. As a hiring manager, I can tell you that we're looking for more than just someone who can keep things running smoothly. We need a strategic planner, someone who understands the impact of their decisions on every branch of the business. On top of that, the world of operations is under constant evolution, especially with the rise of digital transformation strategies. Your resume should reflect how you've adapted to these changes and used them to drive business success. When writing your resume, remember that it's not just about showing off your past roles and responsibilities. It's about demonstrating your ability to use your comprehensive understanding of business operations to make strategic decisions that drive growth.

Tips to help you write your Business Operations Manager resume in 2024

   highlight your strategic planning skills.

A Business Operations Manager needs to see the big picture and make strategic decisions. Don't just list your duties, show how you used your understanding of business operations to drive success. Maybe you implemented a new process that increased efficiency, or perhaps you led a project that significantly reduced costs.

   Showcase your adaptability to digital changes

The digital landscape is reshaping the world of operations. Highlight experiences where you've navigated through digital transformations or implemented technology to streamline operations. This will show potential employers that you're capable of leading their businesses into the future.

Skills you can include on your Business Operations Manager resume

Template 4 of 20: business operations manager resume example.

Business operations managers may have more senior or executive roles at some companies than other operations managers. This resume showcases extensive experience within the field and accomplishments that demonstrate a high level of ability. Past promotions look good on any resume, but they’re especially important for business operations managers because they show leadership and proactivity.

   Demonstrates growth through past promotions

This resume template mentions being promoted with a past employer, which is a mark of outstanding performance and professional growth. Both of these factors are crucial for senior-level job candidates.

   Strong action verbs highlight management skills

To be considered for a business operations management role, you need to establish yourself as an expert in managing people. Leading resume bullet points with verbs like “overhauled”, “managed”, and “developed” underscores your management abilities, especially when you back them up with specific results that you achieved.

Template 5 of 20: Technical Operations Manager Resume Example

As a Technical Operations Manager, you stand at the intersection of business strategy and technical execution. In this rapidly evolving field, you'll need to highlight your ability to adapt and drive tech initiatives that align with broader business goals. Now, more than ever, companies are eyeing for tech operation managers who double as change-makers, pushing the boundaries of innovation while keeping systems running smoothly. Because of this, your resume needs to show not only your technical expertise, but also your project management and team leadership skills. In writing your resume, it's crucial to avoid industry jargon and make your accomplishments as concrete and quantifiable as possible. Remember, hiring managers don't just want to see a list of your roles; they want to know the real-world impact you've made.

Tips to help you write your Technical Operations Manager resume in 2024

   quantify your impact.

Instead of just listing your job duties, talk about the results you achieved. Be specific and provide data, like "Reduced system downtime by 35%" or "Implemented a security protocol that cut breaches by half". Numbers are compelling and show you drive results.

   Show off soft skills

Technical Operations Management isn't just about technical skills, it's also about leadership. Show that you can lead a team and manage projects. For instance, mention a complex project you led to successful completion or how you improved team productivity.

Skills you can include on your Technical Operations Manager resume

Template 6 of 20: technical operations manager resume example.

As a Technical Operations Manager, you're responsible for ensuring the smooth functioning of all technical aspects within an organization. Your role requires a balance between strong technical skills and leadership abilities, as you'll be managing a team as keeping systems running well. Your resume needs to reflect this mix. Over the past few years, there's been a shift toward highlighting experience with cloud services and automation tools, as businesses look to streamline operations and move towards digital transformation. Therefore, when writing your resume, it's essential to highlight your experience in these areas, alongside your leadership capabilities.

   Showcase your technical certifications

If you hold any specific certifications in areas like ITIL, PMP, or cloud services (such as AWS or Azure), make sure you highlight them. Given the technical nature of the role, having such certifications can make you more attractive to potential employers.

   Highlight your leadership skills in a tech environment

As a Technical Operations Manager, you're not only dealing with systems but also managing a team. You should indicate any experience you've had leading tech teams, focusing on how you've driven efficiency, resolved conflicts, or managed projects successfully.

Template 7 of 20: Technical Operations Manager Resume Example

Technical operations managers work closely with technical teams to ensure that projects run smoothly and are completed according to all necessary specifications. They need to balance technical concerns with the interests of the company as a whole. If you’re applying for one of these jobs, use a resume like this one to showcase a blend of technical and managerial abilities.

   Tailored to technical operations managers

This resume does a good job of highlighting operations management expertise, and it also includes technical experiences such as the architect and analyst positions. Having a strong background in technical roles can make you a stronger candidate for a technical operations manager position.

   Good use of skills section

Technical work is specialized and requires specific hard skills. The skill section on this resume lists competencies such as programming or big data tools (e.g. Amazon Web Services). If you’re proficient in any of these areas, mention them by name to show evidence of your technical expertise.

Template 8 of 20: Sales Operations Manager Resume Example

A Sales Operations Manager is a crucial role in any sales-driven organization, as they are responsible for streamlining sales processes and improving sales team performance. In recent years, companies are placing greater emphasis on data-driven decision-making, so showcasing your analytical skills on your resume is key. When crafting your resume for this role, remember to emphasize your ability to manage sales operations, develop sales strategies, and optimize overall team performance. In addition to your strong sales background, it's important to demonstrate your expertise in managing complex tasks and cross-functional teams. Companies are increasingly looking for candidates with a blend of sales management and operations experience, so make sure you highlight those qualities in the resume.

Tips to help you write your Sales Operations Manager resume in 2024

   showcase data analysis expertise.

As a Sales Operations Manager, your ability to analyze sales data and draw meaningful insights is key to improving team performance. Be sure to highlight your experience with data analysis tools and the tangible results you've achieved through data-driven decision-making.

   Mention process improvement initiatives

Sales Operations Managers are responsible for identifying and implementing process improvements to optimize sales team efficiency. Be sure to include examples of process improvement initiatives you've led or participated in and emphasize any improvements in sales performance or efficiency as a result.

Skills you can include on your Sales Operations Manager resume

Template 9 of 20: sales operations manager resume example.

Some companies employ sales operations managers to oversee their sales teams. These managers have a myriad of responsibilities, including training new sales staff, fostering communication between employees and clients, and streamlining sales processes. When you’re seeking one of these roles, your resume should show that you have some background in sales as well as management.

   Focuses on sales and management experience

This resume sample focuses on the right kinds of work experience for the job. In addition to a previous sales operations management position, there are two sales manager positions, which suggest a strong foundation in sales. There are also plenty of examples within the bullet points that show management skills.

   Highlights measurable results relating to sales ops managers

Operations managers get evaluated on the results they achieve, and the same is true for sales professionals. Having concrete figures to show for your work (e.g. “increased overall departmental sales by 10% in a single year”) helps quantify what you accomplished and shows potential employers what you may be able to do for their companies.

Template 10 of 20: Marketing Operations Manager Resume Example

If you are technically inclined but also creative with marketing experience, a role as a marketing operations manager might be a great fit for you. Marketing operations managers oversee the technology and automation processes used to streamline marketing practices. The marketing operations manager handles implementing and improving marketing technology and processes, establishing needs and budgets for marketing technology, and working with other managers to understand what technology is needed to improve the marketing process. For this role, you will need an educational background in marketing. A master’s degree in marketing or business is preferred. You may also have a bachelor’s degree in marketing and get a certification in marketing operations to be considered. More importantly, hiring managers will be looking for someone with a deep understanding of current marketing tools and how to implement them. An ideal candidate will have previous experience in marketing, sales, business analytics, or another related field. Marketing operations managers must be creative and great problem solvers while also being technically knowledgeable.

Tips to help you write your Marketing Operations Manager resume in 2024

   showcase previous success improving marketing kpis or processes.

When hiring a marketing operations manager, companies want someone who knows how to produce results and optimize processes. For this reason, it’s important to highlight how you have improved marketing processes in the past, and what results you achieved. Showing hiring managers you are able to effectively improve processes is critical to landing this role.

   Gain certifications in marketing operations

Being a marketing operations manager requires a technical skill set that might not be taught in college. The marketing operations manager must know about marketing technology; how to implement it, how to ensure it integrates with other software, and how to track its efficiency. For this reason, it may help to become certified in marketing operations, or take courses to become certified in different marketing software programs.

Skills you can include on your Marketing Operations Manager resume

Template 11 of 20: marketing operations manager resume example.

A marketing operations manager supervises and optimizes companies’ marketing efforts. They may plan and implement campaigns, manage social media accounts, analyze performance, and ensure that all projects and messaging align with the company’s brand. A resume like this one is a strong choice for aspiring marketing operations managers -- it emphasizes skills specific to marketing and work experience in related positions.

   Prominent skills section with relevant marketing skills

Desirable skills for marketing operations managers include marketing areas such as strategy, B2B, campaign management, and analytics -- and this resume uses its skills section to feature these competencies.

   Great action verbs make accomplishments shine

The work history bullet points here all begin with strong verbs such as “collaborated”, “managed”, and “developed”. Words like these show your initiative and clearly illustrate what you achieved in your former roles.

Template 12 of 20: Operations Associate (Entry Level Operations Manager) Resume Example

Being an Operations Associate or an Entry Level Operations Manager is primarily about ensuring smooth operation of the business. You'll be involved in a variety of tasks ranging from managing day-to-day operations, planning, communication, and even troubleshooting. The trends show that versatility is a must in this role - given the multi-faceted nature of operations, it's crucial to demonstrate your adaptability when writing your resume. Companies are increasingly seeking candidates who can juggle multiple tasks, make data-driven decisions, and lead teams effectively. With the rise of remote work, showcasing your ability to manage virtual teams and adapt to digital tools can give you an edge.

Tips to help you write your Operations Associate (Entry Level Operations Manager) resume in 2024

   showcase your versatile skill set.

For an Operations Associate role, it's crucial to convey your versatility. You should display transferrable skills like leadership, problem-solving, and adaptability. It's not just about having these skills, but showing how you've used them in past roles or projects can make a major difference.

   Display data-driven decisions

Operations is heavily driven by data. Hence, presenting examples of how you've used data to drive decisions or improvements can highlight your strategic thinking. Quantifying the impact of your work ('increased efficiency by 20%' or 'reduced costs by 15%') can be particularly effective.

Skills you can include on your Operations Associate (Entry Level Operations Manager) resume

Template 13 of 20: operations associate (entry level operations manager) resume example.

Operations associates can learn about business operations as they work to support the day-to-day functioning of a company. While you do need to be organized and conscientious for this type of role, you don’t need management experience for this entry-level role -- so use your resume to underscore your education and internship history, as shown in this resume.

   Leads with educational experience

As an entry-level applicant, you won’t have a lot of work history to discuss -- so start your resume off with what you have accomplished in school and internship experience. If you’ve done coursework in relevant areas such as data analytics or operating systems, it’s great to mention that up-front.

   Relevant internship experience

This resume points out accomplishments at internships that directly relate to being an operations associate. The bullet points show that even though you’re early in your career, you’ve already made an impact with your work.

Template 14 of 20: Retail Operations Manager Resume Example

A retail operations manager is in charge of the daily operations of retail stores. You will manage the staff, staff schedules, and stock. You will also ensure the stores are kept clean, tidy, and efficient. Most retail operations managers will have bachelor’s degrees in management, business administration, or a related field. Substantial experience in customer service and retail is also expected. This resume shows a strong educational background as well as extensive experience in sales and retail.

Tips to help you write your Retail Operations Manager resume in 2024

   use metrics to show your effect on the bottom line..

A retail operations manager’s goal is to maximize efficiency. Maximized efficiency can translate to reduced costs and increased profits so include any metrics to show how you accomplished this in your previous positions. This resume is full of these metrics.

   Include your biggest achievement in the introduction section.

You don’t want your most significant accomplishment to get lost in your lengthy experience section. Let your shining accomplishment stand on its own by including it in the introduction section.

Skills you can include on your Retail Operations Manager resume

Template 15 of 20: warehouse operations manager resume example.

As the name suggests, this operations manager is in charge of the daily operations of a warehouse. Your tasks may include, ensuring the distribution plan is effectively realized, tracking inventory, overseeing the dispatching of inventory, etc. You will need to understand the goods your company is selling, their sales cycle, available transport methods, and the workings of a warehouse. As a manager, you will also need to have experience effectively managing a team. Take a look at this strong warehouse operations manager resume.

Tips to help you write your Warehouse Operations Manager resume in 2024

   quantify the size of the teams you managed..

Warehouses usually need a sizeable workforce to operate efficiently so show recruiters that you are capable of managing large teams by listing the number of people you have managed in previous positions. This applicant impressively supervised 125 warehouse employees in their previous position.

   Your tools section should reflect industry standards.

Ensure that your tools section includes all the main tools used by professionals who operate warehouses and manage teams. If you applying to a specific company, do research to find out what tools they use and ensure you include those tools in your resume.

Skills you can include on your Warehouse Operations Manager resume

Template 16 of 20: warehouse operations manager resume example.

A warehouse operations manager oversees storage operations. They receive and dispatch packages and create strategies to improve the warehousing service. This is a systematic role in which they must supervise internal and external resources. This includes monitoring employees and meeting with external vendors. Although they must comply with stakeholders’ requirements and goals, warehouse operations managers are expected to make business decisions independently. They must also drive workplace safety and delegate tasks to subordinates.

   Indicate your knowledge of supply chain legislations and laws.

As a warehouse operations manager, you are expected to comply with supply chain local and federal legislations and ensure employees follow these laws as well. You should also be familiar with internal policies and stakeholders’ goals. Therefore, it is crucial to mention your familiarity with supply chain compliance in your resume.

   Demonstrate your administration skills.

As we mentioned earlier, you will have to make business decisions independently. This often involves setting business strategies, getting suppliers, and creating budget reports, so your administration skills must be on point. When writing your warehouse manager resume, try to indicate your administration skills.

Template 17 of 20: Senior Operations Manager Resume Example

Whereas operations managers handle the day-to-day operations of a business, senior operations managers handle the implementation of entire projects and strategies from inception to completion. Recruiters will expect you to have extensive experience in the field you are operating in, as well as extensive managerial experience. A bachelor’s degree in management, business administration, or a similar field would also be highly advantageous.

Tips to help you write your Senior Operations Manager resume in 2024

   show ability to handle company-wide projects..

Recruiters would like to see evidence that you can work inter-departmentally and coordinate the implementation of a company-wide project efficiently, so highlight any experience you have working on a project of that nature. If you have any metrics to show the success of such projects under your leadership, include these as well.

   Show career progression.

Recruiters want to see how you grew to a senior position. Showing career progression shows that you have intimate knowledge of your subordinates’ tasks, and also shows that your work has been stellar enough to warrant promotion.

Skills you can include on your Senior Operations Manager resume

Template 18 of 20: healthcare operations manager resume example.

Healthcare operations managers are concerned with improving the quality of care for patients and increasing efficiency in the healthcare institution within which they work. Other tasks may include ensuring compliance is maintained, overseeing inventory, and commissioning new equipment to increase efficiency. You will be expected to have a bachelor’s degree in health management, health administration, or a similar field. Any further qualifications like a master’s degree or certification in the field would be welcomed by recruiters and help your resume stand out from the crowd. You will want to show some soft skills in your resume including problem-solving, communication, leadership, etc.

Tips to help you write your Healthcare Operations Manager resume in 2024

   concentrate on your experience in healthcare..

You will want to show that you know the healthcare industry inside and out. Do this by including as much healthcare industry experience as possible. This applicant has focused entirely on their experience in the field.

   Show career progression in the healthcare field.

Recruiters will want to see your journey to the operations manager position. By showing them that you have had hands-on experience in healthcare, such as this applicant who was an emergency nurse, you can show them that you are intimately knowledgeable about patient care and the operations of healthcare facilities. This would be more impressive than if your background was in another field.

Skills you can include on your Healthcare Operations Manager resume

Template 19 of 20: it operations manager resume example.

An IT operations manager ensures that a company's IT systems are always functioning well. You will monitor the network infrastructure and address and resolve any system issues. More specific tasks may include password management, overseeing the installation of new software or hardware, ensuring data is properly handled, and managing the company’s IT technicians and support team. You will be expected to have a bachelor’s degree in an IT-related field, and extensive experience in the field. As you will be in charge of a team, you will also be expected to have leadership and management experience. Previous experience as an operations manager would be even more beneficial to your application and resume. Here is an example of a strong IT operations manager’s resume.

Tips to help you write your IT Operations Manager resume in 2024

   show your excellence through promotions..

Promotions show recruiters that you have been an exemplary employee whom employers have thought deserving of a promotion. It also shows recruiters that you will be able to lead your subordinates well as you have an intimate knowledge of their jobs.

   Keep updating your IT skills list.

IT is fast advancing and there are new systems being developed every day. Ensure your skills list reflects the most up-to-date systems. It will show recruiters you are knowledgeable and current in the field. If you aren’t familiar with the newest systems, take a crash course before adding them to your resume.

Skills you can include on your IT Operations Manager resume

Template 20 of 20: process improvement manager resume example.

Writing a resume for a Process Improvement Manager role can be a tricky task. This role is unique in its focus on improving and streamlining business processes, often involving a blend of project management, data analysis, and communication skills. Recently, there's been a growing trend for these roles to require knowledge of specific process methodologies, such as Lean or Six Sigma. So, when you're crafting your resume, ensure it reflects your expertise in these areas and be prepared to demonstrate a quantifiable impact you've made in previous roles.

Tips to help you write your Process Improvement Manager resume in 2024

   demonstrate knowledge of process methodologies.

As a Process Improvement Manager, your resume should clearly communicate your understanding and application of process methodologies, like Lean or Six Sigma. List the methodologies you're familiar with and provide examples of how you've used them to improve business processes in the past.

   Showcase Quantifiable Achievements

You must indicate how you’ve made a substantial difference in prior roles. Showcase specific projects you've managed, the problems you identified, the solutions you implemented, and the measurable outcomes. Include numbers wherever possible to drive home your effectiveness.

Skills you can include on your Process Improvement Manager resume

We spoke with hiring managers at top companies like Amazon, UPS, and Coca-Cola to gather their best advice for operations manager resumes. They revealed that the most effective resumes highlight specific achievements in process optimization, cost reduction, and team leadership. Use these tips to make your resume stand out and get noticed by employers.

   Quantify your impact with metrics and data

Numbers speak louder than words. Instead of simply listing your responsibilities, use metrics to demonstrate the impact of your work:

• Reduced inventory costs by 20% through optimizing supply chain processes
• Increased production efficiency by 15%, resulting in $500K annual savings
• Led a team of 50 employees to achieve 98% on-time delivery rate

Avoid vague statements that lack context, like:

• Responsible for reducing costs
• Improved efficiency of production line

   Highlight your leadership and team management skills

Operations managers often oversee large teams. Showcase your ability to lead and motivate others:

• Coached and mentored 15 supervisors, resulting in 25% improvement in team productivity
• Collaborated with cross-functional teams to implement Lean Six Sigma methodology
• Resolved conflicts and maintained positive employee relations in a union environment

Hiring managers want to see specific examples of your leadership in action, not just a list of soft skills.

   Tailor your resume to the job description

Customize your resume for each job application. Mirror the language and keywords used in the job posting.

For example, if the job requires experience with ERP systems, make sure to include it:

• Implemented SAP ERP system, reducing inventory discrepancies by 30%

Avoid a generic, one-size-fits-all resume that fails to address the employer's specific needs.

   Show progression and promotions in your work history

Hiring managers love to see growth and increasing responsibility throughout your career. Highlight any promotions or expanded roles:

Production Supervisor, XYZ Manufacturing (2018-2020) - Promoted from Production Associate within 1 year - Managed a team of 20 operators and increased output by 10% Operations Manager, XYZ Manufacturing (2020-Present) - Oversaw 5 production lines and 100+ personnel - Drove continuous improvement initiatives that reduced waste by 15%

This shows you are a high performer with potential for even greater responsibilities.

   Include relevant certifications and training

List any industry certifications, such as:

• Certified in Production and Inventory Management (CPIM)
• Six Sigma Green Belt or Black Belt
• Project Management Professional (PMP)

Also include relevant coursework or training in areas like:

• Lean manufacturing
• Supply chain management
• EHS compliance

These credentials demonstrate your expertise and commitment to professional development in operations management.

   Emphasize process improvement and optimization

A key role of operations managers is to analyze processes and implement improvements. Highlight projects where you:

• Conducted root cause analysis to identify and eliminate bottlenecks
• Redesigned plant layouts to improve production flow and ergonomics
• Led value stream mapping to eliminate waste in the supply chain

Process Optimization: Analyzed manufacturing processes using Lean methodologies. Implemented Kanban system and reconfigured assembly line, reducing WIP inventory by 50% and lead times by 25%.

Show you are an analytical problem solver who can optimize efficiency and drive continuous improvement.

So now that you know what skills you need in order to be a great operations manager, what else should you keep in mind when you’re writing your resume? Here are some tips to guide you.

   Use metrics to show what you’ve accomplished

When a recruiter looks at your resume, they might be most interested in what you accomplished at past jobs -- there’s no better proof of your skills and abilities. Operations managers are tasked with increasing the profitability and efficiency of companies, so if you’re pursuing one of these jobs, you need to show that you’ve gotten those kinds of results for other businesses. Wherever possible, use specific numbers to show what you achieved in your previous positions. For example, did you drive a 45% increase in sales? Were you able to slash production costs by 20%? Potential employers want to see examples of where you have increased revenue, reduced expenses, or achieved other quantifiable results in the past.

  Tailor your resume to the specific job

If you’ve read this far, you have some idea of what operations manager recruiters are looking for -- so make sure to tailor your resume to the opportunity you’re applying for. Emphasize the skills we mentioned in the previous section. Work experience carries a lot of weight, too -- you’ll usually need to show some management experience and a high level of comfort with most aspects of business operations. In addition to all of that, keep in mind that many companies use applicant tracking systems (ATS) and other scanning software to filter incoming resumes. A well-tailored resume should include specific keywords for the industry and position. You can find keywords by looking at operations manager job descriptions and noticing any words that commonly pop up (e.g. “communication”, “planning”, or “decision making”), then including those in your resume.

  Summarize your work experience with strong bullet points

No matter what job you’re applying for, we always suggest crafting bullet points that capture your accomplishments with just the right amount of detail -- succinct, yet impactful. Operations managers in particular need to show that they can be leaders and that they make wise decisions that benefit companies. On an operations manager resume, your bullet points should paint you as a highly capable, experienced professional. This is no time to be timid; this is the time to let your light shine and dazzle your potential employers with everything you’ve done. Here are some examples of weaker and stronger bullet points.

• Assisted with improving company’s production process

This bullet point is vague and meaningless; it doesn’t specify what you accomplished or what impact you had. And never say that you “assisted” with doing something; while you might think you’re being humble, you’re actually downplaying your achievements and reducing their value in a recruiter’s eyes. Needless to say, that won’t help you get hired. STRONGER

• Developed and implemented a new production process that improved efficiency by 25%

Here, you’re leading with a strong action verb (“developed”) that shows you took on responsibility for a project and achieved significant improvements through your efforts. A bullet point like this one shows initiative, confidence, and leadership -- all of which you need for an operations manager job.

Writing Your Operations Manager Resume: Section By Section

  header, 1. use your full name and a professional email.

Your header should include your full name, not a nickname or shortened version. Use a professional email address that includes your name, such as [email protected] .

Avoid using outdated or unprofessional email addresses like:

• [email protected]

Instead, opt for a simple, professional email like:

2. Include your phone number and location

In addition to your name and email, include your phone number and general location (city and state) in your header. This helps recruiters know where you're based and how to reach you.

John Doe San Francisco, CA | 555-123-4567 | [email protected]

If you're open to relocation, you can indicate that in your header as well. For example:

Jane Smith Chicago, IL (Open to relocation) | 555-987-6543 | [email protected]

3. Consider including your LinkedIn profile

As an operations manager, showcasing your professional online presence can be beneficial. Consider including a link to your LinkedIn profile in your header.

Make sure your LinkedIn profile is up-to-date and aligns with the information on your resume. Your profile should have:

• A professional headshot
• A compelling headline that showcases your value proposition
• A well-written summary that highlights your key strengths and accomplishments

Here's an example of how to include your LinkedIn in your header:

John Doe San Francisco, CA | 555-123-4567 | [email protected] linkedin.com/in/johndoe

  Summary

A resume summary for an Operations Manager role is optional, but can be a strategic way to provide additional context about your career and highlight key skills and experiences that are most relevant to the role you're targeting. It's particularly useful if you're changing careers or industries and your past experience doesn't directly align with the Operations Manager position, or if you're a senior executive with extensive experience that you want to summarize upfront.

Keep your Operations Manager resume summary concise - aim for just a few sentences or a short paragraph at most. Focus on your most impressive and relevant achievements, skills, and credentials that position you as a strong candidate for the role. Avoid repeating information that's already detailed in other sections of your resume, and don't mention soft skills or use fluffy buzzwords like 'proven track record'. And never use an objective statement in place of a summary.

To learn how to write an effective resume summary for your Operations Manager resume, or figure out if you need one, please read Operations Manager Resume Summary Examples , or Operations Manager Resume Objective Examples .

1. Tailor your summary to the specific operations manager role

While it can be tempting to write a generic summary that you use for every operations manager job you apply to, that's a mistake. Instead, analyze the job description for the role and identify the key skills and experiences the employer is looking for. Then customize your summary to showcase how you're a great fit.

For example, if a job posting mentions the company is looking for an operations manager to lead a major supply chain transformation, your summary might look like this:

Supply chain executive with 10+ years of experience directing end-to-end operations and leading large-scale transformation efforts. Implemented new demand forecasting and inventory management systems to reduce carrying costs by 20%. Six Sigma Black Belt experienced in leveraging DMAIC to streamline processes.

In contrast, here's an example of a bland, generic summary that could apply to any operations role:

Experienced operations professional with a proven track record in managing teams and KPIs. Strong communication and leadership skills. Highly organized and detail-oriented.

2. Quantify your achievements with numbers and metrics

As an operations manager, you're in a highly metrics-driven role. Employers want to see candidates who have a proven track record of leveraging data, optimizing processes, and delivering measurable business results. The best way to convey this in your summary is by quantifying your achievements with hard numbers.

Consider these examples:

• Orchestrated a warehouse automation project that increased productivity by 130% and reduced headcount by 28%
• Negotiated new 3PL contracts, reducing fulfillment costs by 18% and transit times by 3 days

In contrast, summaries that lack data points are much less impactful:

• Experienced in warehouse operations and automation
• Skilled in logistics and vendor management

Whenever possible, include numbers and KPIs that demonstrate your successes in areas like cost savings, efficiency gains, and quality improvements. Metrics are a powerful way to prove your value in a concise summary.

  Experience

The work experience section is the heart of your resume as an operations manager. It's where you show hiring managers how you've made an impact in your previous roles and what kind of leader you are. In this section, we'll break down what to include and how to write about your experience effectively.

1. Focus on your leadership and impact

As an operations manager, you're responsible for leading teams, driving projects, and improving processes. Your work experience should highlight your leadership skills and the impact you've made. Instead of just listing your responsibilities, focus on the results you achieved.

For example, instead of writing:

• Managed a team of 15 employees
• Responsible for improving production efficiency
• Led a team of 15 employees to increase production output by 20% in 6 months
• Implemented Lean Six Sigma methodology to reduce waste and improve production efficiency by 15%

2. Quantify your accomplishments with metrics

Numbers and metrics are powerful ways to demonstrate your impact and value. Whenever possible, quantify your accomplishments with specific metrics. This could include:

• Percentage increases in production, efficiency, or revenue
• Cost savings from process improvements
• Number of employees managed or projects led
• Measurable improvements in safety, quality, or customer satisfaction

For example:

Implemented a new inventory management system that reduced stockouts by 30% and increased inventory turns by 20%, saving the company $500K annually.

3. Highlight relevant tools and methodologies

As an operations manager, you likely use various tools and methodologies to manage projects, analyze data, and drive continuous improvement. Highlighting your proficiency in relevant tools can demonstrate your technical skills and industry knowledge.

Some examples of tools and methodologies to mention:

• ERP systems (SAP, Oracle, etc.)
• Lean Six Sigma
• Agile project management
• Supply chain management software
• Data analysis tools (Excel, Tableau, etc.)

Utilized Tableau to create interactive dashboards that provided real-time visibility into key production metrics, enabling data-driven decision making and improving overall equipment effectiveness (OEE) by 10%.

4. Show career progression and promotions

Hiring managers want to see that you've progressed in your career and taken on increasing levels of responsibility. If you've been promoted or taken on leadership roles, make sure to highlight that in your work experience.

Production Supervisor, ABC Manufacturing (2018-2020) • Led a team of 30 production workers to consistently meet or exceed production targets • Implemented a new training program that reduced onboarding time by 50% Production Manager, ABC Manufacturing (2020-Present) • Promoted to oversee all production operations, managing a team of 5 supervisors and 150 production workers • Increased production capacity by 25% through equipment upgrades and process optimization

Notice how the job titles and dates clearly show the progression from Production Supervisor to Production Manager, with increasing scope of responsibility and impact in the bullet points.

  Education

The education section of your resume shows employers that you have the necessary educational background for the operations manager position. It also demonstrates your ability to learn and grow, which is essential for success in this role. Here are some key tips for crafting an effective education section on your resume.

1. Put your education section in the right place

If you're a recent graduate or have limited work experience, place your education section above your work experience. This highlights your most relevant qualifications first. However, if you have several years of professional experience, put your education section below your work history.

• Bachelor of Science in Business Administration, XYZ University, Graduated: May 2022
• Relevant coursework: Operations Management, Supply Chain Management, Project Management

2. Include relevant coursework and projects

If you're a recent graduate, highlight relevant coursework, projects, or academic achievements that demonstrate your operations management skills. This shows employers that you have the necessary knowledge and experience, even if you don't have extensive professional experience yet.

Avoid listing irrelevant or general education:

• High School Diploma, ABC High School, Graduated: June 2018

Instead, focus on courses and projects that relate to operations:

• Bachelor of Business Administration, University of XYZ, Graduated: May 2022
• Relevant coursework: Operations Management, Lean Six Sigma, Supply Chain Management
• Capstone Project: Developed a process improvement plan that reduced production lead times by 20% for a local manufacturing company

3. Keep it concise for senior-level positions

If you're an experienced operations manager, your education section should be brief. Include your degree, university, and graduation year, but omit your graduation year if it was more than 15 years ago to avoid potential age discrimination.

Avoid lengthy education sections like:

Master of Business Administration, ABC University, 2005 Bachelor of Science in Industrial Engineering, XYZ College, 2000 Relevant coursework: Operations Management, Supply Chain Management, Lean Manufacturing, Statistical Quality Control, Project Management

Instead, keep it concise:

MBA, ABC University BS, Industrial Engineering, XYZ College

4. Include relevant certifications

If you have relevant certifications for operations management, such as Six Sigma, Lean, or PMP, include them in your education section. This demonstrates your expertise and commitment to professional development.

• MBA, Operations Management, XYZ University, 2015
• Certified Six Sigma Black Belt (CSSBB), ABC Certification Institute, 2018
• Project Management Professional (PMP), PMI, 2020

Avoid listing certifications that aren't relevant to operations management, as they can distract from your key qualifications.

Action Verbs For Operations Manager Resumes

When you’re applying to become an operations manager, you should always start your bullet points with precise and powerful verbs that tell hiring managers what you accomplished in your prior work experiences. Operations managers do need a range of skills for their jobs, but as upper-level managers, they especially need to display leadership and management capabilities. Although there are many possible action verbs they could choose from, aspiring operations managers may want to pay special attention to the Executive and Management verbs.

• Implemented
• Investigated
• Accelerated
• Streamlined
• Prioritized

For more related action verbs, visit Sales Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Operations Manager Resumes

Skills for operations manager resumes.

Operations managers need to be effective communicators who are adept at managing and working with others. They should be excellent leaders who can analyze processes, think critically, and make decisions that are in a company’s best interest. When you’re pursuing an operations manager role, it’s on you to show hiring managers that you can handle the responsibilities that come with the job. In your resume, be sure to emphasize any managerial or leadership experience you have. For technical positions, use your skills section to showcase your hard technical skills. Other potential skills to highlight through your work experiences include budgeting, planning, strategizing, analysis, delegation, team building, and conflict resolution.

• Multi-Unit Management
• Operations Management
• Visual Merchandising
• P&L Management
• Inventory Management
• Inventory Control
• Merchandising
• Forecasting
• Retail Sales
• Sales Operations
• Sales Management
• Strategic Planning

How To Write Your Skills Section On an Operations Manager Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Operations Manager Resumes

This word cloud highlights the important keywords that appear on Operations Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from operations manager resumes.

You should use bullet points to describe your achievements in your Operations Manager resume. Here are sample bullet points to help you get started:

Led the evaluation and selection process for a CRM tool by developing a comparison model, liaising with senior stakeholders and candidate vendors, and running a proof-of-concept

Received Recognition Award for automating booking system, reducing required man-hours by 75%; promoted 6 months ahead of schedule

Refined outsourcing strategy, resulting in increased offshore headcount from 12 to 95 employees and saved $1.2MM

Designed and implemented operational efficiency improvement program for leading UK energy supplier to reduce rate of energy outages by 60% in three years

Proposed and implemented new Employee Incentive program, decreasing employee turnover by over 25%

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Frequently Asked Questions on Operations Manager Resumes

What are examples of strong bullet points i can include on my operations manager resume.

Created remote working guidelines that covered 35 employees, leading to higher employee fulfillment and increase division’s performance by 25%. Overhauled and replaced assembly line technical procedures, leading to an increase in productivity by 30% while requiring 50% less staff. Created onboarding documentation that was used to orient 100+ senior hires.

What are the most important skills that an operations manager should include on their resume?

What do hiring managers expect to see on your operations manager resume, other other resumes, director of operations.

Process Specialist

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• Operations Manager Resume Example
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IT Operations Manager Resume Samples

IT Operations manager oversees the operations of the IT technicians and is also actively involved in planning and coordinating IT directives. Eligible IT Operations Manager Resume highlight job duties such as – managing the team of IT personnel, purchasing IT equipment , overseeing installations, coordinating with IT facilities , administering and monitoring daily computer operating systems, preparing reports, assisting technical staff, administering all spheres of OC physical planning, standardizing all artifacts, determining availability of IT network application processes and ensuring compliance for all disaster recovery plans.

To make a career in this line of operations, candidates are expected to possess brilliant communication and interpersonal skills, deal with other staff in a direct diplomatic way, have a strong understanding of the client’s needs and be proficient in business planning software and report making. To obtain this career, candidates should hold a degree in the field of IT or related to the least.

• Resume Samples
• IT Operations Manager

IT Operations Manager Resume

Objective : Seeking a position with in a company that would allow me to ensure the stable operation of their IT Infrastructure. This includes strategic and scalable planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links.

Skills : WIndows Server, Vmware, Process Management, Incident Management, ITIL, Infrastructure Management, Change Management, Network Administration, Linux, Exchange Server, AWS, Microsoft Azure, Vcloud Air.

Description :

• Resulting in the implementation that enables the delivery of business-class wireless Internet to California Central Valley customers.
• Elicited customer site requirements, evaluated site data to engineer customer's configuration, parts list, incepted installation and quality assurance guidelines.
• Compiled customer configurations to create 6 standard installations designs, and developed custom site designs as needed.
• Managed 2 subcontractors who performed an installation as well as training them in the installation, and quality assurance procedures.
• Negotiated contracts with suppliers and authored the warehouse master resource planning protocol.
• Designed business strategy and restructured product design, resulted in the construction of a server collocation facility with an increase of 30 percent profit for the wired Internet service.
• Managed day-to-day operation of the Information Technology Services for over 1100 users Supervised a staff of 8 desktop consultants, 4 server administrators.

Sr. IT Operations Manager Resume

Summary : Experienced and certified IT professional seeking a position with opportunities to design, deploy and manage best-in-class IT solutions that add business value and support organizational goals.

Skills : Infrastructure Improvement Projects, Systems Virtualization Projects, Security Compliance, Change Order Management - Policies, Standards.

• Managed on-premises, colocated and cloud IT infrastructure and services.
• Worked with business stakeholders to ensure IT services met all business requirements remaining within budget.
• Deployed cloud, virtualization and SAN solutions to leverage new technologies, add business value, increase efficiencies and reduce overall IT costs to the business.
• Managed multiple upgrade/migration projects encompassing IT infrastructure resiliency, BYOD, EFSS, e-mail journaling/archiving, application/desktop virtualization, colocation datacenter consolidations and office relocations.
• Created project plans and technical documentation, scheduled internal & vendor meetings, allocated resources, tracked budgets and drove projects to completion.
• Researched SaaS vendors, evaluated service offerings and SLAs, performed cost analyses, completed POCs and presented solution recommendations to senior GIS management for replacement of legacy IT applications and infrastructure.
• Successfully deployed Box, MozyPro, Amazon AWS and Symantec cloud solutions to increase performance, reliability and scalability of IT services and reduced infrastructure footprint and capital expenditure.
• Completed migration of 600+ Nimsoft employees to CA Office 365 e-mail and WebEx conferencing systems, saving $90k in annual operating costs.

Jr. IT Operations Manager Resume

Objective : Highly qualified It Operations Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : IT Leadership, IT Infrastructure, IT Stragegy, Software Development, CRM, Strategic Planing, IT Support, Application Support, Network Support.

• Led full project development delivery and lifecycle Ensured high availability and cutting-edge educational and technology solutions for 3000+ faculty, staff and students.
• Instituted ITIL operations practices bringing a level of discipline to the systems operations and reducing system outages.
• Implemented desktop computing support procedures and process improvement resulting in 90% reduction in global problem resolution cycle time, including surveying technologies Oversaw planning and integration of data, network services, application development, web portals, user services, data center operations, and systems administration.
• Leading the effort of the IT Department and management of a team of eleven IT specialists.
• Determined hardware and software needs, developed appropriate budget, and negotiated with vendors for procurement.
• Led full project lifecycle of all major technology initiatives including software development.
• Recruited, hired, and motivated a team of technologists to deliver highest solutions using best practices Matured network infrastructure to meet evolving business needs.

IT Operations Manager III Resume

Objective : Operations, Network and IT Manager with extensive experience in operations, infrastructure, system administration and project management in Wireless and Wireline multinational telecommunications companies.

Skills : Microsoft Office.

• Responsible for the operation, production, and management of all information systems for the technology area including the Customer Management System, Mediation, Interconnect, Fraud Detection, CDR Repository, Data Warehouse, Information Management, and Billing among others.
• Supervised the support team responsible for Platforms manufactured by HP Servers, OracleSUN, IBM, and Teradata with Windows Server 2003/2008, HPUX, Solaris, Linux Red Hut operating systems and Oracle, SQLServer, Terada Databases maintaining the reliability, readiness, and availability on a 24/7 basis.
• Supervised general hardware and infrastructure requirements for the company's IT operations based on the company's objective indicators and marketing requirements.
• Responsible for the Opex technology budget and the procurement, planning, and execution of maintenance and support contracts.
• Responsible for the administration and maintenance of 1,717 meter data centers distributed in 4 independent data centers (fixed line, mobile, and external customers).
• Participated in all the projects that involved Information Technology solutions.
• Managed providers, maintenance contracts, quotations, and purchases.
• Complied with the company's and user's requirements regarding all IT systems information.

Headline : Served as Project Manager and Senior IT Administrator for the URS Federal Services implementation and migration of an acquired company, providing support transitioning to new domain, building/rebuilding laptops and overseeing server transition and administration.

Skills : Disaster Recovery, Networking, Project Management, Staff Management.

• Provide Tier 3 technical support for systems and internal IT team and resolve advanced end-user issues; configure, deploy, repair, and image laptops/desktops (predominantly Dell computers).
• Optimized and managed monthly systems updates and patching; provided ongoing improvements and recommendations to corporate leadership and maintained systems and maintenance records.
• Lead support for management of LAN and network applications, administration of enterprise applications, and overall systems in a Windows 7 environment with Windows Server 2008.
• Direct efforts in hands-on role regarding A/V for Video conferencing and internal phone system; act as backup support for physical Security System hardware (manage servers/hardware related to system).
• Maintain, tune, and standardize configurations, operations, and security of Xerox multifunction machines.
• Establish processes, standards, project resources, workflows, technical provisioning, and training; select and procure IT equipment (desktops, servers).
• Assess multiple solutions for systems projects; solicit ideas from colleagues and industry experts, research the Internet, create low cost, effective support strategies.
• Report on a formal and informal basis; alert management to potentially critical issues and solutions.

IT Operations Manager II Resume

Summary : Results-driven, dedicated, and highly accomplished leader, innovator and consultant with 13+ years of experience and success. Recognized for designing premier solutions for business problems, leading global business transformation projects, tracking and analyzing business trends, and developing and implementing continuous improvement initiatives across a diverse set of processes for private and public sector customers.

Skills : Enterprise Architecture, Process Improvement, SAP, Six Sigma, Leadership, Business Strategy, Business Continuity, Supply Chain Management, ITIL, Strategic Planning, Coaching.

• Liaised with IT and Product Management in the successful implementation of multiple large scale enterprise projects and product launches impacting global operations and customers.
• Developed process models, defined/documented requirements, functional specifications and implemented technology solutions as an internal consultant.
• Supported the use of the SAP environment in the design of solutions to sustain the Order-to-Cash (OTC) environment for the Supply Chain Management (SCM) organization worldwide.
• Supported the entire project life cycle including initial implementation and on-going production support.
• Evaluated business processes and user needs in order to formulate solutions that enable the overall business strategies.
• Introduced standards and best practices for testing systems and new product launches with the development, implementation and management of a UAT program.
• Operationalized business requirements to support numerous product launches while liaising with Product Management to connect operational dependencies with go to market product strategies.
• Led and executed UAT activities for all system enhancements and product launches.

IT Operations Manager I Resume

Summary : Seasoned technology professional with expertise in full product life cycle systems integration, from idealization to phase-out. Experienced in working with clients to empower their teams to achieve their operational objectives. Proficient in design, project management, customer service excellence, strategy, deployment, and ongoing support via metric analysis to trend performance.

Skills : Project Management, Vendor Management, Technical Support.

• Responsible for overseeing and managing information technology projects while coordinating project phases from development to installation as well the liaison between clients, vendors, and consultants.
• Directing technological research by studying organization goals, strategies, practices, and user projects.
• Verifying application results by conducting system audits of technologies implemented.
• Preserving assets by implementing disaster recovery and back-up procedures along with information security and control structures using cloud based solutions.
• Identifying and implementing solutions to increase efficiencies and ensure continuous improvement within the service-desk function.
• Leading technology operations staff and supervising outsourced technology providers to ensure the timely completion of day-to-day support activities as well as the completion of long term initiatives.
• Oversee all IT hardware and infrastructure purchasing to ensure best pricing and service agreements.
• Reviewing server logs, security audits, data encryption operations along with administering domain user accounts in addition to configuring file and folder permissions.

IT Operations Manager/Analyst Resume

Headline : Detail oriented professional with a strong work ethic and desire to broaden skills and capabilities within a cyber security program. As a strong team player to take on a more meaningful and challenging position.

Skills : <div>Excellent Communication, Knowledge, Time Management.</div>

• Managed the IT Operations Resources by providing direction regarding strategic planning, organizational development, staffing, performance management, contract negotiations, and support for the distribution facilities as well as for multi-site distribution centers.
• Designed and implemented thin client infrastructure, and roaming profiles for call center, which accounted for 90% of staff, reducing workstation builds and repairs by 60%, and reducing new computer deployments from 2 days to less than 1 hour.
• Consolidated desperate network providers to one managed service provider, reducing annual cost of network connectivity by more than 30%, and improved incident support times by more than 50%.
• Re-architected network connectivity to remote offices from point to point T1 lines to MPLS 50 Mbps connections.
• Developed new office requirement templates, reducing time to provision a remote office from weeks to a few hours.
• Developed and implemented security controls to meet regulatory compliance.
• Coordinated and supported software development code implementations.
• Supported warehouse distribution facilities.

IT Operations Manager/Specialist Resume

Headline : Senior process and technical manager business professional with more than 20 years of experience building Information Technology infrastructures and delivering sophisticated technological solutions instrumental in improving efficiency and productivity across various industry sectors.

Skills : Directory Services: Active Directory, LDAP, SSO, Ping.

• Responsible for strategic vision, planning, budget and execution, leading technology initiatives in IT Operations, supporting development and business during organization growth and change.
• Manage team development, staff augmentation, vendor partnerships, alliances and negotiations.
• Charged to produce results in RAS, service transition and technical management for 4000 servers, centrally and distributed using virtualization, project and offshore cost reduction initiatives.
• Redefined Release, Configuration and Asset Management, Software Integration for all internal Business Services.
• Managed IT Capital and Operational of $25M, influencing financial, service portfolio and strategic vision.
• Established first IT Operations outsourced technical team negotiating with providers, legal, compliance, security, change management and CIO.
• Implemented 75% server and database virtualization, mailbox reduction, encrypted Messaging, SAN archiving, CMDB and Root Cause process.
• Lead 300+ Releases annually for flagship programs, decreasing unplanned outages by 90% in first year across all target locations.

IT Operations Manager/Executive Resume

Headline : Information Technology Manager A dynamic and experienced IT Account/Operations Manager and Systems Integration Business Analyst with a proven record of leading and managing multidisciplinary teams to success in a wide range of Information Systems and Technology projects and customer support.

Skills : SQL, T-Sql, PERL, XML, HTML, Asp.Net, Citrix, Active.

• Set scope, deliverables, timelines, and initialization of all IT deployments for the firm, and supervised external relationships with vendors and consultants.
• Coordinated internal IT projects to ensure resources were well managed and allocated to correct projects, and motivated teams to meet client timeline objectives.
• Executed and maintained program management processes and disciplines in program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management.
• Performed preventative maintenance of the CRM system to ensure minimal downtime.
• Provided support to the sales and marketing team by ensuring the working of the CRM system.
• Participated in the various troubleshooting process and data recovery, implemented the various data changes to the CRM.
• Performed troubleshooting of the reports to meet the optimal level of performance in the CRM.
• Assisted the users in tracking the data, communicating with the internal and external users to facilitate the business.

Lead IT Operations Manager Resume

Headline : Dedicated IT Management Professional with 14+ years of experience specializing in infrastructure and service delivery across multiple disciplines of IT including Operations Management, Data Center Server/SAN Team Management, Server Support, IT Security, and all levels of Desk-side and Help Desk Support in both a large and medium sized engineering and manufacturing based environments.

Skills : SDLC, ITSM, Waterfall, Agile, Configuration Management,.

• Performed 2nd-level and 3rd-level support for 1K+ global supply chain end users on enterprise-wide, business-critical applications in global manufacturing business unit.
• Analyzed business and system requirements and delivered new configurations on packaged software and system documentation.
• Provided recommendations for resolving defects.
• Represented global manufacturing organization on Change Advisory Board.
• Planned and executed several technical landscape improvements for global manufacturing Laboratory Information Management System (LIMS), increasing system stability and reducing unplanned outages 85%, achieving zero major findings on internal IT corporate audit.
• Established standardized procedures for global, manufacturing software release management and infrastructure lifecycle management, streamlining delivery times for system improvements in alignment with company-wide process.
• Joined Emergency Response team and later promoted to building captain affording leadership for evacuation/take cover and medical emergencies in support of corporate safety requirements on site.

Objective : 10+ years of success leading IT support operations for major SaaS and government industries customers. Highly competent and accomplished IT professional adept at directing delivery of IT services within large-scale enterprise environments; motivational and performance-driven leader, skilled at building peak-performing teams, maintaining business-critical applications and systems, and implementing best practices in customer service and technical support.

Skills : Systems Admin; Project Management; Leadership; Communications; ITIL; Network Management; Help Desk; End User Support; Customer Service.

• Directed operations, project management, business analysis, and computer job scheduling for the IT department.
• Developed automation for "lights out" and reduced the operations staff to half of one employee's duties (from 4 full-time).
• Provided SOX compliance for systems access and coordinated Enterprise training on proprietary order entry and supporting software for internal and external clients.
• Key architect in the development of disaster recovery plans for IT, order processing and distribution, and data integrity; maintained high availability of hardware and order entry software systems.
• Liaised with third party software vendors and supported order entry applications, maintained telephone systems, and coordinated voicemail systems.
• Served as computer programmer, computer operator, and field systems administrator; developed the interface between DOD food service contracts and Sysco custom shop software.
• Organized and facilitated the ordered of IT department office supplies, printers, copiers, desktop computers and laptops, parts, and services.

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17 Operations Manager Resume Examples That Work in 2024

Operations Manager

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Operations Manager Resume

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Writing Your Operations Manager Resume

You’re great at optimizing processes. You help new employees get up to speed and quickly execute at a high level. You know the operations of the business inside and out.

You’re a fantastic operations manager. You shouldn’t also have to be a pro at  writing a resume  to land your next job.

You’re excellent at optimizing processes. You help new employees get up to speed and quickly execute at a high level. You know the operations of the business inside and out.

You’re a fantastic operations manager. You shouldn’t also have to be a pro when it comes to  writing a resume  or creating a cover letter so that you can land your next job.

That’s where we come in. Our 17 operations manager resume samples  have worked to help candidates land interviews at great companies like Stripe and Facebook .

or download as PDF

Why this resume works

• First order of business: Give snooze-worthy verbs (think “worked on”, “did”, and “contributed to”) a boot. Why settle for blah when your resume can sparkle with stronger words like “researched” and “utilized?” They’ll add a dash of charm while keeping things snappy and clear.
• About numbers, phrases like “boosting patient base by 15%” and “resolved top-tier issues within 24 hours” are more than impressive. Potent credibility boosters, they the kind of hard proof that stamps your resume with the mark of a results-driven operations wizard.
• As for your professional capabilities, leaving things at the “SKILLs” section is not nearly enough. Show (don’t just tell) how competencies like “employee onboarding,” “data analysis and reporting”, and your mastery of “Salesforce” played a starring role in your past successes.
• Finally, get personal (in a good way, though)—customize your resume to promote yourself as the best person for the job. Suppose the hiring company is hunting for a problem solver; spotlighting your knack for “assisting with investigations and troubleshooting” could very well be your golden ticket.

Operations Manager Trainee Resume

• Try to keep projects relevant to the position by focusing on applicable skills for the job. Showcase your leadership, communication, and software skills. 
• You never know if the hiring manager is also an avid backpacker! If you have an activity in common, you might have better chances of getting an interview.
• For example, if your resume included “Long-Distance Backpacking” as an activity, though not directly related to operations management, you could explain in an interview how it taught you leadership skills, how to think on your feet, and how to improve situations creatively. 

Entry-Level Operations Manager Resume

• If you decide to use one, customize your  objective statement  to target the specific company (include the name of the company) and the role you’re seeking by listing the skills and traits required for the job. 
• Creating an entry-level youth programming operations manager resume should focus on interpersonal and communication skills, supervisory experience, and research.
• Choose skills and activities complementary to the type of job.
• List anything you’ve done that’s relevant or demonstrates your skills, including work-related  projects, volunteering, and hobbies  that showcase your abilities.

Assistant Operations Manager Resume

• Fortunately, we all start somewhere, and employers are always looking for fresh talent to bring some new perspectives to the table! 
• You can tailor nearly any job title to showcase the skills required for the job to which you’re applying. You should also tailor your resume objective if you decide to include one.
• A  resume objective  is best when it mentions the target company name, is kept to two to three sentences, and contains keywords found in the job description.
• Your  assistant operations manager resume  should convey that you’re detail-oriented and data-driven while still a great communicator and collaborator! 

Experienced Operations Manager Resume

• Carefully read each aspect of the role mentioned in the job description and tailor your resume accordingly. 
• When you’re applying to a more senior management position, you’ll likely be applying to far fewer job titles than you would for a junior position. That means you can go the extra mile to make your resume highly specialized for every position to which you apply. 
• As an experienced professional with a lot of time under your belt, demonstrate increased job duties and responsibilities by using a  reverse-chronological resume format . 

Senior Operations Manager Resume

• Make sure your most relevant and recent job experience is listed close to the top of the page so hiring managers don’t see an analyst or lower-level job title first and assume you’re not qualified. 
• Employers often get 100+ applicants for a single operations management job posting, so they’ll only review resumes for a few seconds before deciding whether your resume is worth a deeper look. 
• Ensure you’re updating your  resume skills  section as you advance through your career to include updated software systems and management skills. 

Warehouse Operations Manager Resume

• Warehouses handle enormous levels of inventory volume, and operations professionals need to leverage automation to keep up. Cite examples of your technology proficiency on your warehouse operations manager resume to show you have the know-how to make processes more efficient.

Sales Operations Manager Resume

• In this example, the career objective highlights a history with Salesforce, a major player in sales operations.

Business Operations Manager Resume

• Use more space to elaborate on your most recent job experience, and let older job experience be shorter. We recommend keeping it to five or six bullet points for your current job title and three to four for your older experience. 
• You can use your  operations manager cover letter  to go into a bit more detail. 
• Use quantitative metrics to further reduce the amount of text on your resume, which prevents it from appearing cramped or overwhelming. 

Marketing Operations Manager Resume

• Do you see how including quantitative metrics (numbers) in each bullet point provides more information on job performance than words alone? 
• Your  marketing operations manager resume  should use interesting action verbs that grab attention, like “managed,” “overhauled,” “tracked,” and “monitored.”

Distribution Operations Manager Resume

• Include all the important sections, and pack it with information without overwhelming the reader. 
• To avoid having your hard work thrown out before a human even sees it, include a skills section with relevant abilities! 
• Hiring managers use Applicant Tracking Systems (ATS) to search for viable job candidates. They program ATS to search for keywords and skills throughout applicant resumes, and if there aren’t enough hits, the resume will be rejected. 
• Try to include hard and soft proficiencies like Microsoft and Google Suite, problem-solving, leadership, conflict resolution, communication, supply chain management, operations, and logistics. 

E-Commerce Operations Manager Resume

• Because you’ll have lots of great quantitative metrics to pull from and  create a resume  that hiring managers would be hard-pressed to dismiss.
• The point is that you can easily find a lot of numbers to enhance your resume and ensure you’re showing rather than telling employers why you’re the best person for the job. 

Branch Operations Manager Resume

• We don’t always recommend including one, but if you’re experiencing a career change, transferring to another job title within the same company, or are light on experience and will benefit from providing more information, consider including a career objective as you  make a resume .
• However, a career objective needs to be highly specific for each job for which you apply. That means you’ll need to pay attention to the specific  operations manager job description , so you can include the company you’re applying to, the job title you’re applying for, and relevant keyword skills and experience that make you the right person for the job.

Senior Clinical Operations Manager Resume

• A  resume career summary  can set you apart from the competition by displaying your hard-earned, time-weathered specializations in your field.
• Always mention the target business by name within the summary to show your interest and attention to detail.
• Order your work experience in reverse-chronological order with your most recent management job listed first.
• This way, when an employer gives your resume a look-over, they’ll quickly see your most recent (and likely most impressive) work experience first. 
• It can be tempting to hold on to every job you’ve had since you were a teenager, but you don’t need more than four work experience sections listed on your resume. Stick to your most recent and relevant roles.
• Remember you can always mention older positions and internships during an interview.

Operations Project Manager Resume

• The first option is to  demonstrate knowledge and competency by building a projects section  that fully demonstrates the real process an OPM would go through.
• The key here is being purposeful and intentional, not vague and unassuming. There are numerous small pieces involved in the OPM process, so do your best to capture and showcase as many as possible without being overwhelming.
• The second option is to participate in an internship to gain on-the-job experience in a lower-stakes environment. Not only does it strengthen your resume, but it truly provides reassurance to an employer that you’ve gained some valuable skills and know-how for the job.
• If you’ve ever been frustrated by the seemingly endless cycle of “you need experience to get experience,” an internship is the best way to break that cycle.

Creative Operations Project Manager Resume

• Analyze   project manager job listings  and take note of consistent skill requirements. These can serve as a roadmap of what to include in your creative project manager resume. 
• Specialize  by taking the list of consistent skills and narrowing them down into a personalized list of 10-or-less skills you possess. Pick the ones you’re most comfortable talking about in an interview to maximize your effectiveness.
• Career summaries  exist to support and enhance whatever work experience you list. Instead of opting for a lengthier resume that includes irrelevant experience, use a career objective to give an (albeit short) history of driving value.

Brand Operations Manager Resume

• Focus on accomplishments  that are a direct result of your role; don’t use generic company achievements. 
• Highlight anything related to marketing and boosting the company’s products and services.
• Add  skills on your resume , such as project management or Google Analytics, that show how you’ve developed and continue to develop your knowledge and expertise.

Related resume guides

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The responsibilities of an operations manager can change drastically from company to company. Sometimes operations managers are tasked with employee onboarding; other times, they perform data analysis to identify inefficiencies in processes.

No matter the specific scope of any given operations management role, you need a wide-ranging skillset to be successful.

From strategic planning to effective communication  skills  to strong analytical skills, you need to cover many disciplines in your resume to convince the hiring manager you’re the right fit for their operations manager role.

We’ve talked to hundreds of hiring managers to distill what works and what doesn’t in an operations manager resume. Here are the three major tips you should keep in mind:

• Demonstrate the impact you had in your previous roles. The best way to do this is to  quantify your impact  whenever possible.
• Tailor your resume for each job to which you apply. This is easier than it sounds, I promise.
• Keep your  resume format  simple.  Keep your resume to one page . Nine times out of ten, you don’t need to include a resume summary or objective.

Quantify your impact in your previous roles

The tough reality of applying to operations manager roles is that you’re competing against 50-plus other applicants. This means the hiring manager will not spend a lot of time reviewing your resume.

Because of this, you need to convincingly make the case that you will have a huge impact; this way, the hiring manager has no choice but to give you an interview.

How can you do that? By demonstrating you’ve had an equally large impact in your previous positions. Using numbers is the best and most compelling way to prove that impact.

To make that case, let’s look at two sample work experiences. These are the same work experience, but one uses numbers to quantify the impact, and the other speaks in generalities.

Which do you think is more convincing?

WRONG—words are cheap; use metrics to show your value

American Express August 2016 – May 2018, New York NY Operations Manager

• Managed a team of experienced outbound sales specialists
• Exceeded sales targets in 2017
• Established monthly goals and coaching for each sales development representative, leading to a sizeable year over year improvement
• Analyzed data to identify potential upsell opportunities for new clients, leading to significant incremental sales

RIGHT—quantify your impact in your past roles

• Managed a team of  12  outbound sales specialists
• Exceeded sales targets by  $1.1M  in 2017
• Established monthly goals and coaching for each sales development representative, leading to an average yearly improvement in sales of  14%  per SDR
• Analyzed data to identify potential upsell opportunities for new clients, leading to  $550K  in incremental sales

By drawing attention to the metrics in your bullet points, you’re making your case to the hiring manager as clear as day that you will impact their business operations.

You’re in operations, so you know firsthand the importance of setting measurable goals and hitting them. What better way to demonstrate your competence than by showcasing that ability on your resume?

Examples of quantifying your impact as an operations manager

• Example: “Worked with business development representatives to streamline their client onboarding processes, reducing client onboarding by an average of 17 days”
• Example: “Identified manually-intensive tasks for the sales team and worked with engineering to automate those tasks, saving 90 hours of manual work each week”
• Example: “Created monthly goals and coaching for new employees, improving the performance of new hires by 15% in their first year of work”
• Example: “Coached sales development representatives to better qualify leads, generating an additional $550,000 in new sales”
• Example: “Analyzed customer engagement data to identify potential upsell opportunities, resulting in $175,000 in incremental expansion revenue”
• Example: “Successfully reduced headcount by 10% while beating revenue targets by 12% for the year”

Don’t hesitate to use rough estimates when quantifying your past work as an operations manager. Just be logical and thoughtful in how you came up with your calculations if you’re asked during the interview.

And be assured, if you can use metrics to define your previous work experience, you’ll be responding to interview requests hand-over-fist.

Customize your resume for each application

Looking for a new job can seem like it’s a full-time task in and of itself. You’ve read that you should “customize your operations manager resume” for each operations manager role for which you apply.

But what does that mean? Are you supposed to  build a resume from scratch for each job? That seems insane (because it is insane).

I want to walk through a practical example of adapting your resume for a given operations manager job. You’ll be able to see firsthand that it doesn’t take that long.

But first, why customize your resume? Because you need to get past the automated keyword filter that companies use to screen applications: the Applicant Tracking System (ATS).

These filters are scoring your resume based on whether it contains certain keywords they’re looking for in an operations manager.

It’s time for an example.

As of this writing, Handy is hiring an operations & strategy manager in their NYC office. Here’s a snippet of the job description:

Sample operations manager job description from Handy

What you’ll do

The scope of this mandate is broad and requires the exceptional capacity to prioritize and focus:

• Run a team of 10-12 highly driven sales & operations associates
• Own operations KPIs and costs for a new service or group of linked services
• Source, onboard, and retain Independent Contractors specialized by service (aka Handy Pros)
• Improve overall platform experience for both customers and Handy Pros
• Drive changes in process, policy, and product to ensure high satisfaction for all users

What we’re looking for

• 6-8 years of professional experience with evidence of managing large teams
• Strong   attention to detail
• Strong organizational and task management skills
• Experience in  coaching, motivating, and developing team members
• Ability to  dig deep into processes  and  identify areas for improvement
• Prior small company or start-up experience is a plus
• A passion for marketplaces, the sharing economy, and the on-demand services space

Highlighted in yellow are potential keywords you can incorporate into your resume. Follow this process when reading the job description:

• Do any of your past projects come to mind as you read about the roles and responsibilities? Even if they’re only tangentially related to what’s mentioned in the job description, they’re worth mentioning.
• In your resume, talk about your experience the same way they have in the job description.

Following this process should get you past the automated filters and help you stand out to the hiring manager. Only five percent of job applicants are tailoring their resumes for each job. Do this, and automatically get a leg up.

Based on the job description above, I would change this work experience:

Step 1: Work experience before customization

• Managed a team of 12 outbound sales specialists
• Exceeded sales targets by $1.1M in 2017
• Established monthly goals and coaching for each sales development representative, leading to an average yearly improvement in sales of 14% per SDR
• Analyzed data to identify potential upsell opportunities for new clients, leading to $550K in incremental sales

Step 2: Work experience after customization

• Ran a team of 12 sales and operations associates
• Owned operations KPIs and costs  to identify areas of improvement which led to exceeding sales targets by $1.1M in 2017
• Established monthly goals for  developing and coaching  sales development representatives, leading to an average yearly improvement in sales of 14% per SDR
• Dug deep into the sales process to identify areas of improvement  for upsell opportunities, leading to $550K in incremental sales

The goal is to organically incorporate the key responsibilities the hiring company is looking for based on the job description. Follow this process, and you’ll be sure to get past the first stage of the resume review process.

Make sure you have the right operations manager resume format

You have to format your operations manager resume to get past the automatic filters companies use and please the hiring manager, who will review your resume. To do that, do the following:

• Keep your formatting simple. No images or graphics, just text.
• Keep it to one page.
• Break your work experience into short bullet points to improve readability.
• Avoid pronouns like “we” or “I.”
• Triple and quadruple-check your spelling and grammar. Send your resume to a friend to review.  Don’t let this be the reason you don’t get the job!
• Only include a resume objective or summary if it will meaningfully improve your resume.

All of these tips are in service of one goal: make the life of the person reviewing your operations manager resume as easy as possible.

Make their life easy by quickly and concisely making a case for your candidacy. Long paragraphs of text that span multiple pages are  not  what a hiring manager likes.

Remember, there will be at least 50 other applicants for the role. Help yourself stand out by making your operations manager resume as easy to consume as possible by following these tips.

Operations manager resume objective

A hotly contested topic in resume creation circles (we’re a really fun group) is whether or not to include a resume objective on your operations manager resume.

No matter which side of the debate someone falls on, however, this is clear:  only include a resume objective if it actively makes your resume better!

WRONG—a generic, meaningless resume objective

I’m looking for an operations manager role to utilize my skills to improve processes.

If you’re the hiring manager reviewing this resume, would it convince you to hire this operations manager? Of course not. It does nothing to talk about the candidate’s specific qualifications or interests.

Aim to keep your resume to one page, so don’t waste that valuable real estate with something that won’t help you get an interview.

As a rule of thumb,  if you’re not customizing your resume objective for each role you’re applying for, then you should omit it altogether .

We curated over 100  resume objective examples  to help you get started writing one.

RIGHT—specific, customized resume objective

When writing your sales resume, you may be tempted to include every job you’ve had since you were 16. Though this may be an appropriate choice if you have limited job experience, we recommend including two to four highly relevant jobs on your sales resume if you have more experience. 

How to write an operations manager resume that will get you an interview

There you have it.  Use these operations manager resume templates and tips, and you’ll be well on your way to landing interviews  for your next job.

I know this was a lot, so in summary, here are the major tips you should follow with your operations manager resume:

• Demonstrate your ability to create and measure performance against goals by discussing your work experience in terms of quantitative impact.
• Customize your resume for each operations manager role you apply to by incorporating the major keywords and responsibilities mentioned in the job description.
• Keep your resume to one page. Only include a resume objective if you’re going to customize it for each job to which you apply.

The first and most annoying step of landing your next operations manager job is complete. You have a great resume. Apply broadly, and before you know it, you’ll be overwhelmed by the number of interviews you have lined up!

• • Accountable for 3.5M monthly units at a $12M yearly revenue
• • Led teams of 50+ permanent and agency staff, both operations and administrations.
• • Manage a portfolio of $5M+ of campaigns in booked revenue per Quarter across NSW amp; QLD clients.
• • Led and developed a team of 80-100 Amazon Associates in the largest North American Fulfilment Centre to meet daily rate goals.
• • Responsible for communicating policies to Associates and acting as the primary information source for 4 teams.
• • Partnered with other leadership to ensure the business is operating a balanced lean shift while meeting objectives.
• • Achieved the 2nd highest saving for 2016 at 35.1M units.
• • Supported and upheld compliance to all safety programs to ensure a safe work environment for all associates.
• • Collaborated with beneficiary centers to project demand and prepare outgoing food pallets across 9 teams at $1.5M operational cost.
• • Responsible for logging incoming and outgoing food donations into inventory database within the Logistics department.
• • Partnered with local businesses to initiate food donations as well as maintained relationships with current donors.

21 Operations Manager Resume Examples & Guide for 2024

Your operations manager resume must highlight your leadership skills. Showcase your ability to lead teams effectively and drive project execution. Demonstrate your proficiency in process improvement. Your resume should reflect your expertise in optimizing operations for efficiency and productivity.

All resume examples in this guide

Entry-Level Operations Manager

Experienced Operations Manager

Senior Operations Manager

Senior Clinical Operations Manager

Ad Operations Manager

Assistant Operations Manager

Branch Operations Manager

Business Operations Manager

Director Of Operations

Fedex Operations Manager

Financial Operations Manager

Healthcare Operations Manager

Mortgage Operations Manager

Regional Operations Manager

Restaurant Operations Manager

Transportation Operations Manager

Operations Manager Trainee

Distribution Operations Manager

E-Commerce Operations Manager

People Operations Manager

Resume guide, operations manager resume sample.

Resume format

Resume experience

Resume skills

Education and certifications

Resume summary

Additional sections

By Experience

In today's fast-paced business world, operations managers need more than just traditional command-and-control skills. Insights from a Harvard Business Review article  show that agility, trust, and tech-savviness are now crucial in management.

If you're looking for your next job as an operations manager or changing industries, your resume should highlight your ability to make independent decisions and adapt to the constantly shifting landscape of supply and demand.

This guide will help you build a resume  that shines a light on your strengths and gives you confidence you can meet today's job market expectations.

Key takeaways

• Emphasize your ability to adapt to changing business landscapes and proficiency with modern technology and tools.
• Demonstrate your capacity for making autonomous decisions that positively impact operations and business outcomes.
• Use specific metrics to illustrate your accomplishments, such as percentage improvements in efficiency, cost reductions, or productivity gains.
• Customize your resume to align with the job description, using relevant keywords and focusing on experiences that match the company's needs.
• Highlight your experience in working with various teams and departments to drive strategic initiatives and achieve common goals.
• List certifications like Lean Six Sigma, PMP, or CPIM to underscore your specialized knowledge and commitment to professional growth.

Pressed for time? Feel free to use our ready-made template below.

This operations manager resume sample contains all the information recruiters may want to know about you. Simply replace the content with your own details.

James Tyler

Manufacturing Operations Manager

[email protected]     @LinkedIn    Foley, AL

CPIM-certified professional with over 8 years in manufacturing operations, specializing in driving process improvements, team leadership, and customer satisfaction. Proven track record in managing production requirements, developing high-performing teams, and fostering strong cross-functional collaborations. Adept at influencing business objectives and implementing continuous improvement methodologies.

Manager, Manufacturing Operations Boeing, Seattle, WA January 2015 — Present

• Managed daily operations, ensuring production goals were met and addressing any deviations with corrective actions.
• Served as a key liaison between the company and external customers, representing the organization internally and externally.
• Led and developed a high-performing team, providing coaching and professional development opportunities.
• Collaborated with business development, strategy, and engineering teams to identify and secure new business opportunities.
• Implemented lean manufacturing and continuous improvement practices, enhancing operational efficiency and cost-effectiveness.
• Ensured adherence to customer quality, delivery, and cost requirements.
• Optimized material processes, scheduling, and inventory management.

Operations Supervisor General Electric Aviation, Cincinnati, OH June 2010 - December 2014

• Supervised a team of 30 in the production of aerospace components, ensuring compliance with industry standards and company policies.
• Developed and implemented process improvements that reduced waste and increased efficiency by 15%.
• Coordinated with quality assurance teams to address and resolve production issues.

B achelor of Science in Industrial Engineering

Purdue University, West Lafayette, IN

Graduated: May 2010

• Coursework in Manufacturing Processes and Systems & Lean Manufacturing Principles

Certifications

• Lean Six Sigma Green Belt (ASQ — American Society for Quality)
• Certified Manufacturing Engineer (CMfgE) (SME — Society of Manufacturing Engineers)
• Manufacturing Operations Management
• Lean Manufacturing and Continuous Improvement (CORE, QCPC)
• Team Leadership and Development
• Customer Relationship Management
• Strategic Planning and Business Development
• Inventory Management and Optimization
• Microsoft Office Suite (PowerPoint, Excel)
• English (Fluent)
• Spanish (Conversational)

For those who prefer to build their resume from scratch, we provide all the necessary details in the sections below.

How to format an operations manager resume

For operations managers, the best resume format  is typically the reverse-chronological . This structure highlights your most recent and relevant work experience first, making it easier for recruiters to see your career progression and the impact you've made in previous roles.

Given that operations management often involves specific skills and achievements, the reverse-chronological resume allows you to underscore all your qualifications. Plus, it’s easily read by both applicant tracking systems (ATS) and hiring managers.

Our tests show that fonts, colors, columns, and resume length generally don't affect ATS parsing . Focus on clear formatting details like dates and bullet symbols, as these can impact how the software reads your resume. A well-organized resume not only helps with ATS but is also appreciated by busy hiring managers.

So, let’s delve into the details of resume writing.

Resume order

When creating a reverse-chronological resume, ensure the sections are arranged in a logical, predictable order:

• Professional Experience
• Education & Certifications
• Skills & Area of Expertise
• Special Achievements

Design tips for operations manager resumes

• Use standard margins  (0.5-1") to keep your resume neat and readable.
• Consider a double-column layout  to effectively present your managerial skills and notable achievements.
• Opt for traditional fonts  in sizes 10-12 pt and use subtle color accents  to maintain a professional look.
• Strive to keep your resume concise , ideally one page , to demonstrate your efficiency and ability to communicate key information succinctly. However, if you have more than 10 years of experience, a 2-page document  works great, too.

Contact information

• Place your name, phone number, and professional email in the resume header . Ensure your job title is aligned with the role you're seeking, and consider adding a brief headline that describes your area of expertise .
• Include a link to your LinkedIn profile  to highlight your professional connections and relevant achievements.
• Omit a photo  to keep the focus on your skills and experience and to reduce potential biases.

File format

• Name your resume file  clearly, for example, "Jordan Smith Operations Manager Resume.pdf."
• Save your resume as a PDF  unless the job posting requests a different format.

Use our resume-checking tool  to see how well your current resume performs with applicant tracking systems.

Is your resume good enough?

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

With all the finer details in place, let's move on to discussing your most prominent resume section —your work experience.

How to write your operations manager resume experience

Perfecting the experience section  of your resume is key for operations managers because it shows the real difference you’ve made in business outcomes. However, merely listing responsibilities isn’t the way to go.

Instead, you want to tailor your resume  to fit your target job. The key is to identify the overlap between your experience and the company’s needs, and then highlight them to your advantage.

Creating a targeted resume experience section

Do some research on your target company. What are their goals? What are the biggest challenges they're dealing with? How can you help them?

A targeted resume  is one that is customized specifically for the job you want. It uses keywords from the job description  to guide your content, underlining your most relevant projects and achievements, along with precise metrics and data to support your claims.

Below, we demonstrate how to adapt an experience section to match a real-world operations manager job description.

Operations Manager

Responsibilities

• Implement innovation initiatives across the region while working with the IPM Manager, Directors, and district leadership to execute the region’s strategy.
• Plan, organize, and oversee adoption of innovations  across functional teams to deliver defined objectives and meet company strategic objectives.
• Develop processes , workflows, and trainings to ensure usage consistency among teams throughout the region.
• Develop district OKRs  that drive national and regional KPI  results.
• Develop reports to identify and assess areas of opportunity for improved process efficiencies and performance.
• Monitor performance trends  to drive meeting or exceeding targeted results.
• Maintain knowledge of technology in use and/or innovations under development for its impact or potential impact on the operational business process
• Engage regional cross-functional teams and national Business Process Improvement teams with strong collaboration and effective communication for process improvement  & OKR/KPI attainment.

Education/Certifications

• Bachelor’s Degree or equivalent experience required
• Master of Business Administration preferred

Experience/Minimum Requirements

• Minimum 5 years of telecommunications experience or equivalent work experience required
• Minimum 5 years of project management experience  with measured results
• Experience with Six Sigma , Lean Principles and/or PMP a plus but not required

Other Skills/Abilities

• Must have strong cross-functional collaboration skills and demonstrated ability to successfully influence other cross-functional teams from managers to individual contributors.
• The ideal candidate will possess both an expertise in reporting and analytics  as well as an understanding of workflows, customer needs, and underlying technology
• He/she must exhibit the ability to assess the priority and severity of issues by understanding business objectives, technical costs , and user needs as well as weigh alternatives for resolution.
• Ability to diagnose workflow problems  and institute remedies.

Here’s the targeted experience section:

• • Implemented innovation initiatives across the region, collaborating with IPM Manager and district leadership to execute regional strategies, resulting in a 25% improvement in process efficiency.
• • Organized and oversaw the adoption of innovations across functional teams, achieving a 20% increase in project delivery speed.
• • Developed and standardized processes, workflows, and training programs, which contributed to a 30% reduction in operational inconsistencies.
• • Established district OKRs aligned with national and regional KPIs, leading to a 15% increase in key performance indicator results.
• • Created comprehensive reports to identify and assess opportunities for process improvements, which led to a 10% increase in overall performance.
• • Monitored performance trends, using data-driven insights to ensure targets were met or exceeded, including achieving a 5% above-target performance in key areas.

This entry incorporates keywords like "process efficiency" and "OKRs," aligning well with the provided job description. What’s more, the quantified achievements further highlight the candidate's successes in the role.

As you can see, using numbers helps solidify your image as a well-rounded professional. In the following section of the guide, we'll provide some ideas on how you can quantify your impact on a resume.

Quantified achievements on a resume

Just like how metrics and KPIs gauge business performance, using numbers and results  on your resume spotlights your impact. For operations managers, think of it as showing how you streamlined processes or cut costs—it's all about making your achievements clear and easy to grasp. Here’s what you can focus on:

• Mention percentage reductions in costs, such as cutting operational expenses by 15% through process improvements.
• Quantify increases in efficiency, like boosting production line output by 20% after implementing new systems.
• Specify the financial impact of projects, such as saving the company $500,000 annually through improved supply chain management.
• Include data on time savings, for example, reducing order processing time by 30% with streamlined workflows.
• Highlight any growth in key performance indicators (KPIs), such as a 10% increase in customer satisfaction scores due to better service delivery.

One final tip is to avoid listing every workplace you've ever worked in. Limit your work history to the past 10 years  and focus on including experiences that are directly relevant to the job and industry you're targeting. This approach keeps your resume concise and focused.

We encourage people to go to meetings, hand out their resume, and start to build a network among the operations management profession. The best way to break into the profession is to build a professional network. A lot of the time, this can and does lead to a job interview.

Eric Schaudt, Manager of Operations Programs, Material Planning and Analysis at Northrop Grumman

Next, we'll cover how to best describe your managerial skills on your resume.

Operations manager skills on a resume

Operations managers should emphasize a range of abilities, including both their existing expertise and the skills they are actively developing. The latter is paramount, as the job demands staying current on a variety of areas and technologies.

To move forward in the hiring process, feature your key competencies in a dedicated section . When selecting which skills to go in, prioritize those that align with the job description keywords. This approach helps recruiters quickly see your suitability for the role.

Here are some common hard skills  found on operations manager resumes:

Best hard skills for your operations manager resume

• Enterprise Resource Planning (ERP) systems
• Lean Six Sigma methodologies
• Customer Relationship Management (CRM) software
• Supply Chain Management (SCM) software
• Data analysis tools (e.g., Tableau , Power BI)
• Inventory management systems
• Project management software (e.g., Asana , Trello , Microsoft Project )
• Manufacturing Resource Planning (MRP) systems
• Automation software (e.g., RPA tools)
• Workforce management systems
• Business Intelligence (BI) tools
• Warehouse management systems
• Quality management systems (QMS)
• Predictive analytics software
• Logistics management software
• Financial planning and analysis (FP&A) tools
• Vendor management systems
• Time tracking software
• Procurement software
• Performance management systems

When listing skills, don’t just enumerate them but provide short descriptions or put them in context. Many Enhnacv users prefer to put tools and technologies under their experience entries where they add more weight to previous roles.

The same applies to your soft skills ; they should be backed by evidence. For instance, if you list "time management" as a skill, include a brief description in your Strengths or Achievements section, such as: "Managed operations for 3 departments, leading to a 17% increase in production goals in the last quarter."

Take a look at these common people skills  on an operations management resume:

Best soft skills for your operations manager resume

• Communication
• Problem-solving
• Time management
• Team collaboration
• Decision-making
• Adaptability
• Strategic thinking
• Conflict resolution
• Attention to detail
• Critical thinking
• Negotiation
• Organizational skills
• Customer focus
• Project management
• Stress management
• Multitasking
• Process improvement
• Emotional intelligence

Another way to enhance your resume is by adding relevant education and certifications. They help you underline your specialized knowledge and commitment to professional growth in operations management.

How to list your education and certifications on your resume

Operations management is a field where your educational background can make a big difference. In this role, having at least a bachelor's degree in Business Administration, Operations Management, or a related field is often expected, with many professionals also pursuing advanced degrees. This is why it's important to perfect the education section of your resume .

It should include:

• Your degree and major  (e.g., B.A. in Business Administration)
• The name of the university and the year of graduation
• Relevant coursework  or projects
• Any honors, awards, or distinctions

Here’s an example tailored to the operations manager role we've been discussing.

• • Coursework in Manufacturing Processes and Systems, Lean Manufacturing Principles

This entry is relevant to the job opening, but what if your academic background doesn't align with the requirements? In that case, emphasize your professional certifications , which can often carry more weight than your education.

Here are some specific examples of operations management credentials:

Best certifications for an operations manager resume

• Certified Production and Inventory Management (CPIM)
• Certified Supply Chain Professional (CSCP)
• Project Management Professional (PMP)
• Lean Six Sigma Black Belt (LSSBB)
• Certified in Logistics, Transportation and Distribution (CLTD)

With your certifications validating your key skills, let's focus on crafting an impressive resume summary that sets you apart as an operations manager.

How to write your operations manager resume summary

The summary section  of your operations manager resume provides a quick overview of your skills and achievements. Here are the essential elements for an impactful resume summary:

• Start with your professional title and years of experience in operations management.
• Highlight key skills and accomplishments and support them with concrete examples.
• Mention your familiarity with relevant technologies and methodologies, like ERP systems and Lean Six Sigma.
• Keep it concise with 3-5 strong sentences, using powerful adjectives  to describe your achievements, and avoid using the first-person perspective .

Here’s an example summary tailored to the operations manager role we discussed earlier.

This summary clearly highlights key skills like process optimization and team leadership, which are crucial for an operations manager. It also includes quantifiable achievements, like a 15% increase in production efficiency, and recruiters can easily see the candidate's value and impact.

Only what gets measured, gets managed.

Peter Drucker, management consultant

With the main points covered and the numbers adding up, it's time to gear down and explore the optional sections of your resume, where you can add those extra touches that make you a standout operations manager.

Additional sections for an operations manager resume

Optional sections can be a great way to highlight unique aspects of your background that distinguish you from other candidates. Include these only if space allows or if they add value to the target job.

• Professional affiliations : List memberships in industry organizations, such as APICS or the Institute for Supply Management, to show your engagement with the field.
• Volunteer experience : Include relevant volunteer work, especially if it involves leadership or mentoring aspiring managers.
• Language skills : Mention any additional languages you speak, particularly if they’re relevant to the company's global operations.
• Publications or speaking engagements : Highlight any articles you've written or presentations you've given on industry-related topics. This demonstrates thought leadership and expertise.

In conclusion

This guide is all about helping operations managers craft an impressive resume by highlighting key skills, achievements, and relevant certifications. It also emphasizes the importance of tailoring your resume to fit the specific industry or job you're aiming for, making sure you underline the qualifications that matter most. With a well-structured resume, you'll be set to make a great impression on potential employers.

Operations Manager resume examples

Explore additional operations manager resume samples and guides and see what works for your level of experience or role.

Looking to build your own Operations Manager resume?

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22 Operations Manager Resume Examples for Your 2024 Job Search

Operations managers are great at streamlining processes and ensuring that all tasks are completed efficiently. As an operations manager, your resume should be just like an operations plan. It should be organized, efficient, and tailored to the needs of the employer. In this guide, we'll review X operations manager resume examples to help you land your dream job in 2023.

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Common Responsibilities Listed on Operations Manager Resumes:

• Develop and implement operational strategies and processes to improve efficiency and effectiveness
• Establish and maintain operational policies and procedures
• Monitor and analyze operational performance to identify areas of improvement
• Oversee the daily operations of the organization
• Manage and motivate staff to ensure high performance and productivity
• Develop and manage budgets and financial plans
• Ensure compliance with relevant laws and regulations
• Develop and implement strategies to reduce costs and increase profits
• Monitor and review performance of staff and take corrective action when necessary
• Coordinate with other departments to ensure efficient operations
• Develop and implement customer service standards and procedures
• Monitor customer feedback and take appropriate action

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Operations Manager Resume Example:

• Developed and implemented a new inventory management system, resulting in a 25% reduction in inventory costs and a 15% increase in order fulfillment speed.
• Managed a team of 20 employees, improving overall productivity by 20% through effective coaching and performance management.
• Collaborated with cross-functional teams to streamline the supply chain process, reducing lead times by 30% and improving on-time delivery rates by 25%.
• Managed a budget of $5M, reducing operational costs by 10% through effective financial planning and budget management.
• Implemented a new customer service training program, resulting in a 20% increase in customer satisfaction scores and a 10% reduction in customer complaints.
• Developed and implemented a new safety program, resulting in a 50% reduction in workplace accidents and injuries.
• Developed and implemented a new quality control program, resulting in a 30% reduction in product defects and a 20% increase in customer satisfaction scores.
• Managed a team of 15 employees, improving overall productivity by 25% through effective coaching and performance management.
• Collaborated with cross-functional teams to implement a new ERP system, resulting in a 15% increase in efficiency and a 10% reduction in operational costs.
• Inventory management
• Team management
• Coaching and performance management
• Cross-functional collaboration
• Supply chain optimization
• Budget management
• Financial planning
• Customer service training
• Safety program development
• Quality control
• ERP system implementation
• Process improvement
• Time management
• Strategic planning
• Project management
• Data analysis
• Risk management
• Vendor management
• Change management
• Lean Six Sigma

Retail Operations Manager Resume Example:

• Developed and implemented a new inventory management system, resulting in a 25% reduction in stockouts and a 15% increase in sales.
• Analyzed store performance metrics and identified areas for improvement, resulting in a 10% increase in customer satisfaction scores and a 5% increase in average transaction value.
• Lead store teams in the execution of promotional activities and special events, resulting in a 20% increase in foot traffic and a 10% increase in sales during the holiday season.
• Managed store budgets and ensured cost-effectiveness, resulting in a 10% reduction in operational costs and a 5% increase in profit margins.
• Developed and implemented policies and procedures to ensure compliance with company standards, resulting in a 100% compliance rate during internal audits.
• Maintained relationships with vendors and suppliers, negotiating favorable terms and reducing procurement costs by 15%.
• Monitored and evaluated employee performance and provided feedback and coaching, resulting in a 20% increase in employee satisfaction scores and a 10% reduction in turnover rate.
• Developed and maintained relationships with local community organizations, resulting in a 15% increase in customer traffic and a 10% increase in sales.
• Analyzed customer feedback and developed strategies to improve customer satisfaction, resulting in a 10% increase in customer satisfaction scores and a 5% increase in repeat business.
• Store performance analysis
• Promotional planning and execution
• Policy and procedure development
• Compliance management
• Vendor and supplier relationship management
• Employee performance evaluation
• Coaching and feedback
• Community engagement
• Customer satisfaction analysis
• Strategy development
• Sales forecasting
• Team leadership
• Problem-solving
• Communication and negotiation
• Adaptability
• Conflict resolution

Sales Operations Manager Resume Example:

• Developed and implemented a sales incentive program that increased sales team productivity by 25% and resulted in a 10% increase in revenue within the first quarter.
• Analyzed sales performance data and identified areas of improvement, resulting in a 15% increase in customer retention rates and a 20% increase in upsell opportunities.
• Collaborated with cross-functional teams to streamline sales operations processes and procedures, reducing order processing time by 30% and improving customer satisfaction scores by 15%.
• Managed and coordinated sales operations activities, resulting in a 20% increase in customer onboarding efficiency and a 25% reduction in order processing errors.
• Developed and maintained sales operations reports and dashboards, providing real-time visibility into sales performance metrics and enabling data-driven decision-making.
• Implemented sales operations training programs, resulting in a 30% improvement in sales team knowledge and skills and a 20% increase in sales productivity.
• Developed and implemented sales operations strategies that increased sales efficiency and effectiveness by 35% and resulted in a 10% increase in revenue within the first year.
• Managed and coordinated sales operations budget and forecast, resulting in a 15% reduction in operational costs and a 20% increase in profitability.
• Collaborated with other departments to align sales operations processes with company goals and objectives, resulting in a 25% improvement in cross-functional communication and collaboration.
• Sales strategy development and implementation
• Sales performance analysis and reporting
• Sales process optimization and streamlining
• Cross-functional collaboration and communication
• Sales operations budgeting and forecasting
• Sales incentive program design and management
• Customer retention and upselling strategies
• Sales operations training and development
• Data-driven decision-making
• Sales team management and coordination
• Sales operations reporting and dashboard creation
• Customer onboarding and order processing efficiency
• Sales productivity improvement
• Operational cost reduction and profitability management

Business Operations Manager Resume Example:

• Developed and implemented a new customer service strategy that resulted in a 25% increase in customer satisfaction scores and a 10% decrease in customer complaints within the first year.
• Managed a project to streamline the supply chain process, resulting in a 15% reduction in inventory costs and a 20% increase in on-time delivery rates.
• Collaborated with the finance team to create and manage a budget that reduced operational costs by 10% while maintaining high levels of service quality.
• Lead a team of cross-functional stakeholders to develop and implement a new employee training program, resulting in a 30% increase in employee productivity and a 20% decrease in employee turnover.
• Managed a project to implement a new CRM system, resulting in a 15% increase in sales revenue and a 10% increase in customer retention rates.
• Collaborated with external vendors to negotiate new contracts, resulting in a 15% reduction in costs and a 10% increase in service quality.
• Developed and implemented a new performance management system, resulting in a 20% increase in employee engagement and a 15% increase in productivity.
• Managed a project to improve the company's online presence, resulting in a 25% increase in website traffic and a 20% increase in online sales revenue.
• Collaborated with the HR team to develop and implement a new employee benefits program, resulting in a 10% increase in employee satisfaction and a 5% decrease in employee turnover.
• Budgeting and financial management
• Supply chain management
• Customer service strategy
• Team leadership and collaboration
• Employee training and development
• Performance management
• CRM system implementation
• Vendor management and contract negotiation
• Online presence and digital marketing
• Employee benefits and HR collaboration
• Cross-functional stakeholder management
• Data analysis and reporting

Amazon Operations Manager Resume Example:

• Developed and implemented a new inventory management system, resulting in a 25% reduction in stockouts and a 15% increase in on-time delivery rates.
• Lead a team of 50 associates to achieve a 98% accuracy rate in order fulfillment, exceeding company standards and improving customer satisfaction scores by 10%.
• Implemented a new training program for associates, resulting in a 20% reduction in training time and a 30% increase in productivity.
• Managed a team of 100 associates to achieve a 99% accuracy rate in inventory management, reducing inventory holding costs by 20%.
• Developed and implemented a new scheduling system, resulting in a 15% reduction in overtime costs and a 10% increase in productivity.
• Implemented a new quality control program, resulting in a 25% reduction in customer complaints and a 20% increase in customer satisfaction scores.
• Lead a team of 75 associates to achieve a 99% accuracy rate in order fulfillment, exceeding company standards and improving customer satisfaction scores by 15%.
• Implemented a new vendor management program, resulting in a 20% reduction in costs and a 10% increase in supplier performance.
• Order fulfillment
• Training and development
• Scheduling and resource allocation
• Safety and risk management
• Cost reduction and efficiency improvement
• Customer satisfaction and relationship management
• Data analysis and performance metrics
• Process improvement and implementation
• Time management and prioritization
• Communication and collaboration
• Problem-solving and decision-making

IT Operations Manager Resume Example:

• Developed and implemented disaster recovery plans, resulting in a 50% reduction in downtime during system outages.
• Managed IT vendor relationships, negotiating contracts and reducing costs by 15% while maintaining high service levels.
• Trained and mentored IT staff, resulting in a 25% increase in team productivity and a 10% decrease in employee turnover.
• Monitored and maintained IT systems, networks, and applications, achieving a 99.9% uptime rate and ensuring high levels of customer satisfaction.
• Managed and coordinated IT projects and initiatives, completing projects on time and within budget, resulting in a 20% increase in project success rate.
• Researched and recommended new technologies, leading to the adoption of cloud-based solutions and reducing operational costs by 30%.
• Developed and maintained IT operations policies and procedures, ensuring compliance with security policies and procedures and reducing the risk of security breaches by 40%.
• Overseen the installation, configuration, and maintenance of hardware and software, resulting in a 25% reduction in system downtime and a 15% increase in system performance.
• Troubleshot and resolved IT system and network issues, reducing the average resolution time by 50% and improving overall system reliability by 30%.
• Disaster recovery planning
• IT staff training and mentoring
• IT systems monitoring and maintenance
• Project management and coordination
• Technology research and recommendation
• IT operations policy development and compliance
• Hardware and software installation and configuration
• Troubleshooting and issue resolution
• Network administration and security
• Cloud-based solutions implementation
• IT budgeting and cost reduction
• Customer satisfaction and service level management
• IT risk management and mitigation
• System performance optimization

Call Center Operations Manager Resume Example:

• Implemented a new quality assurance program that resulted in a 20% increase in customer satisfaction scores and a 15% decrease in call handling time.
• Developed and implemented a training program for call center staff that resulted in a 25% increase in first call resolution rates and a 10% decrease in customer complaints.
• Collaborated with key stakeholders to develop and implement a new call routing system, resulting in a 30% increase in call volume capacity and a 20% decrease in wait times.
• Managed a budget of $3M for call center operations, achieving a 10% cost reduction through process improvements and vendor negotiations.
• Developed and implemented a new performance management system for call center staff, resulting in a 15% increase in employee engagement and a 10% decrease in turnover.
• Collaborated with IT to implement new call center technology, resulting in a 25% increase in call center efficiency and a 20% decrease in system downtime.
• Developed and implemented a new customer service policy that resulted in a 15% increase in customer satisfaction scores and a 10% decrease in customer complaints.
• Managed a team of 50 call center staff, achieving a 20% increase in productivity through coaching and performance management.
• Collaborated with marketing to develop and implement a new customer feedback program, resulting in a 25% increase in customer feedback response rates and a 15% increase in customer retention.
• Quality assurance management
• Training program development and implementation
• Call routing system design and implementation
• Budget management and cost reduction
• Performance management system development
• Call center technology implementation
• Customer service policy development
• Team management and coaching
• Customer feedback program development
• Stakeholder collaboration
• Vendor negotiation
• Employee engagement strategies
• Customer retention strategies
• Call center efficiency optimization

Transportation Operations Manager Resume Example:

• Implemented a new transportation route optimization strategy, resulting in a 15% reduction in transportation costs and a 20% increase in on-time deliveries.
• Developed and maintained relationships with transportation vendors, negotiating contracts that resulted in a 10% reduction in transportation costs.
• Managed and coordinated the loading and unloading of goods, reducing loading times by 25% and increasing overall transportation efficiency by 30%.
• Monitored and managed transportation operations performance, implementing new KPIs that resulted in a 15% increase in overall transportation efficiency.
• Developed and implemented transportation operations policies and procedures, resulting in a 20% reduction in safety incidents and a 10% increase in customer satisfaction.
• Analyzed and optimized transportation routes and schedules, reducing transportation costs by 10% and improving on-time delivery rates by 15%.
• Developed and implemented strategies to improve transportation operations, resulting in a 25% increase in overall transportation efficiency and a 15% reduction in transportation costs.
• Monitored and managed the performance of transportation staff, implementing new training programs that resulted in a 20% increase in staff productivity and a 10% reduction in safety incidents.
• Monitored and analyzed customer feedback and complaints, implementing new customer service initiatives that resulted in a 15% increase in customer satisfaction.
• Route optimization
• Contract negotiation
• Loading and unloading coordination
• Performance monitoring
• KPI implementation
• Safety management
• Customer satisfaction
• Transportation cost reduction
• Staff management and training
• Customer service initiatives
• Analytical thinking
• Communication skills
• Decision-making

Logistics Operations Manager Resume Example:

• Implemented a new inventory management system, resulting in a 25% reduction in inventory holding costs and a 15% increase in order fulfillment accuracy.
• Developed and executed a transportation optimization strategy, reducing transportation costs by 20% and improving on-time delivery performance by 10%.
• Lead a cross-functional team to implement a new warehouse layout and process flow, resulting in a 30% increase in warehouse efficiency and a 25% reduction in labor costs.
• Managed the selection and implementation of a new third-party logistics provider, resulting in a 15% reduction in transportation costs and a 20% improvement in delivery performance.
• Developed and executed a supplier performance management program, resulting in a 10% reduction in supplier lead times and a 5% improvement in supplier quality.
• Implemented a new process for managing customer returns, reducing return processing time by 50% and improving customer satisfaction scores by 15%.
• Developed and implemented a new process for managing international shipments, resulting in a 20% reduction in customs clearance times and a 10% reduction in transportation costs.
• Lead a cross-functional team to implement a new warehouse management system, resulting in a 30% increase in warehouse efficiency and a 20% reduction in inventory holding costs.
• Developed and executed a cost-saving initiative to consolidate shipments, resulting in a 15% reduction in transportation costs and a 10% reduction in carbon emissions.
• Transportation optimization
• Warehouse layout and process design
• Third-party logistics provider selection
• Supplier performance management
• Customer returns management
• International shipping and customs clearance
• Warehouse management system implementation
• Cost-saving initiatives and consolidation strategies
• Cross-functional team leadership
• Risk management and mitigation
• Negotiation and vendor management
• Quality control and assurance
• Regulatory compliance
• Environmental sustainability
• Customer service and satisfaction

Hotel Operations Manager Resume Example:

• Implemented a new customer service training program that resulted in a 25% increase in positive guest feedback and a 10% increase in overall customer satisfaction scores.
• Developed and executed a marketing campaign that increased occupancy rates by 15% during the off-season, resulting in a revenue increase of $500,000.
• Managed a team of 50 staff members and reduced turnover rates by 20% through implementing employee recognition programs and providing opportunities for professional development.
• Negotiated contracts with vendors and suppliers, resulting in a 10% reduction in operational costs and a savings of $100,000 annually.
• Implemented a new inventory management system that reduced waste and improved efficiency, resulting in a 15% decrease in inventory costs.
• Developed and implemented a safety and security protocol that improved guest and staff safety and reduced incidents by 30%.
• Developed and implemented a revenue management strategy that increased revenue by 20% within the first year.
• Implemented a new housekeeping system that improved room turnover time by 10% and increased guest satisfaction scores by 15%.
• Managed a renovation project that resulted in a 25% increase in room rates and a 20% increase in occupancy rates.
• Customer service excellence
• Revenue management
• Marketing and promotions
• Staff management and development
• Vendor and supplier negotiations
• Safety and security protocols
• Budgeting and cost control
• Housekeeping and maintenance management
• Time management and organization
• Interpersonal and communication skills
• Analytical and strategic thinking
• Adaptability and flexibility

Regional Operations Manager Resume Example:

• Developed and implemented a regional training program that increased employee productivity by 25% and reduced onboarding time by 30%.
• Identified and resolved operational issues in a timely manner, resulting in a 15% increase in customer satisfaction scores.
• Lead and managed a regional operations team to ensure compliance with company policies and procedures, resulting in a 100% compliance rate.
• Developed and implemented operational strategies to improve efficiency and productivity, resulting in a 20% reduction in costs and a 15% increase in revenue.
• Monitored and analyzed regional operations performance metrics, identifying process improvements that reduced delivery times by 25% and increased team productivity by 30%.
• Managed regional budgets, reducing expenses by 10% while maintaining high levels of service quality.
• Developed and maintained relationships with key stakeholders in the region, resulting in a 20% increase in business partnerships and a 15% increase in revenue.
• Identified and implemented process improvements to reduce costs and increase efficiency, resulting in a 25% reduction in operational expenses and a 20% increase in productivity.
• Monitored and analyzed customer feedback to identify areas of improvement, resulting in a 10% increase in customer satisfaction scores and a 5% increase in customer retention rates.
• Strategic planning and execution
• Operational efficiency and productivity improvement
• Performance metrics analysis and reporting
• Team leadership and management
• Process improvement and optimization
• Stakeholder relationship management
• Customer satisfaction and retention
• Compliance and risk management
• Excellent communication and negotiation skills
• Adaptability and resilience

FedEx Operations Manager Resume Example:

• Developed and implemented a new inventory management system, resulting in a 25% reduction in inventory costs and a 15% increase in order fulfillment efficiency.
• Analyzed performance metrics and identified areas of improvement in customer service, leading to the implementation of new training programs and a 10% increase in customer satisfaction scores.
• Lead and motivated a team of 20 employees to achieve a 98% on-time delivery rate and a 20% increase in productivity over a one-year period.
• Managed the development and implementation of new safety protocols and procedures, resulting in a 30% reduction in workplace accidents and injuries.
• Developed and managed a budget of $5M, reducing operational costs by 15% through strategic vendor negotiations and process improvements.
• Collaborated with cross-functional teams to develop and implement new processes and procedures, resulting in a 20% increase in operational efficiency and a 10% reduction in order processing time.
• Developed and implemented a new customer feedback system, resulting in a 25% increase in customer satisfaction scores and a 15% increase in customer loyalty.
• Managed and coordinated daily operations for a team of 50 employees, achieving a 99% on-time delivery rate and a 20% increase in productivity over a two-year period.
• Developed and implemented strategies to improve operational efficiency and reduce costs, resulting in a 15% reduction in operational costs and a 10% increase in order fulfillment efficiency.
• Performance analysis
• Customer service improvement
• Safety protocol development
• Customer feedback analysis
• Operations coordination

Senior Operations Manager Resume Example:

• Developed and implemented a new operational strategy that increased efficiency by 25% and reduced costs by 20% within the first year.
• Lead a team of 15 operations staff, resulting in a 10% increase in team productivity and a 15% improvement in overall team satisfaction scores.
• Established and maintained relationships with key vendors and suppliers, resulting in a 30% reduction in supply chain costs and improved delivery times.
• Managed and optimized a $5M operational budget, resulting in a 15% reduction in costs and a 10% increase in revenue.
• Identified and resolved operational issues in a timely manner, resulting in a 20% improvement in customer satisfaction scores and a 25% reduction in customer complaints.
• Developed and implemented operational policies and procedures, ensuring compliance with relevant laws and regulations and reducing legal risks by 30%.
• Analyzed and improved existing processes and procedures, resulting in a 20% reduction in operational costs and a 15% increase in efficiency.
• Developed and implemented strategies to improve customer service, resulting in a 25% increase in customer satisfaction scores and a 20% increase in customer retention rates.
• Coordinated with other departments to ensure efficient operations, resulting in a 30% reduction in cross-departmental conflicts and a 10% increase in overall team collaboration.
• Operational strategy development and implementation
• Budget management and optimization
• Process improvement and efficiency enhancement
• Team leadership and motivation
• Cross-departmental collaboration
• Risk management and compliance
• Problem-solving and issue resolution
• Performance measurement and analysis

Healthcare Operations Manager Resume Example:

• Developed and implemented a new patient satisfaction survey system, resulting in a 25% increase in overall satisfaction scores within the first year.
• Managed a team of 15 staff members and ensured compliance with all applicable laws and regulations, resulting in zero compliance violations during annual audits.
• Implemented cost-saving measures, including renegotiating vendor contracts and optimizing staffing levels, resulting in a 10% reduction in operational costs.
• Developed and implemented a quality assurance program, resulting in a 30% reduction in medical errors and a 20% increase in patient safety scores.
• Managed a budget of $5M and developed financial plans to support organizational goals, resulting in a 15% increase in revenue and a 10% reduction in expenses.
• Coordinated with other departments to streamline processes and improve efficiency, resulting in a 20% reduction in patient wait times and a 15% increase in patient throughput.
• Managed and coordinated a project to implement a new electronic health record system, resulting in a 40% reduction in documentation errors and a 30% increase in provider satisfaction scores.
• Analyzed and reported on operational performance metrics, identifying areas for improvement and implementing strategies to improve efficiency, resulting in a 25% reduction in overtime costs and a 20% increase in productivity.
• Developed and maintained operational policies and procedures, ensuring compliance with all applicable laws and regulations and improving overall organizational efficiency.
• Healthcare management
• Quality assurance
• Budgeting and financial planning
• Compliance and regulatory knowledge
• Electronic health record (EHR) implementation
• Policy development and implementation
• Patient satisfaction and safety
• Staffing optimization

Assistant Operations Manager Resume Example:

• Developed and implemented a new scheduling system that reduced labor costs by 15% and increased productivity by 20%.
• Collaborated with cross-functional teams to streamline inventory management processes, resulting in a 25% reduction in excess inventory and a 10% increase in on-time delivery.
• Implemented a customer feedback program and developed strategies to improve customer satisfaction, resulting in a 15% increase in customer retention.
• Managed a team of 20 employees and oversaw daily operations, resulting in a 95% on-time delivery rate and a 10% increase in overall productivity.
• Developed and implemented a new training program for employees, resulting in a 20% increase in employee satisfaction and a 5% decrease in employee turnover.
• Collaborated with vendors and suppliers to negotiate contracts and reduce costs, resulting in a 10% reduction in operational expenses.
• Developed and implemented new operational policies and procedures, resulting in a 30% increase in efficiency and a 20% reduction in errors.
• Managed budgets and financial plans, resulting in a 5% increase in revenue and a 10% reduction in expenses.
• Developed and implemented a new quality control program, resulting in a 25% reduction in defects and a 15% increase in customer satisfaction.
• Operations management
• Scheduling and planning
• Team management and leadership
• Vendor and supplier negotiation

Warehouse Operations Manager Resume Example:

• Implemented a new inventory management system, resulting in a 25% reduction in stockouts and a 15% increase in inventory accuracy.
• Developed and executed a safety training program, resulting in a 50% decrease in workplace accidents and injuries.
• Reduced shipping costs by 20% by negotiating new contracts with carriers and optimizing shipping routes.
• Managed a team of 20 warehouse staff, achieving a 95% on-time delivery rate and a 98% order accuracy rate.
• Implemented a new order picking process, resulting in a 30% increase in productivity and a 20% reduction in labor costs.
• Developed and executed a cost-saving initiative, resulting in a 10% reduction in overall warehouse expenses.
• Developed and implemented a new warehouse layout, resulting in a 40% increase in storage capacity and a 25% reduction in order fulfillment time.
• Reduced inventory carrying costs by 15% by optimizing inventory levels and implementing a just-in-time (JIT) inventory system.
• Implemented a new quality control process, resulting in a 20% reduction in product defects and a 10% increase in customer satisfaction ratings.
• Warehouse layout optimization
• Safety training and compliance
• Shipping and logistics coordination
• Order picking and fulfillment
• Cost reduction and budgeting
• Just-in-time inventory systems
• Customer satisfaction and service
• Staff training and development

Security Operations Manager Resume Example:

• Developed and implemented a comprehensive security awareness program, resulting in a 50% reduction in security incidents caused by employee error.
• Conducted regular security audits and vulnerability assessments, identifying and addressing critical vulnerabilities before they could be exploited by attackers.
• Managed a team of 5 security analysts, providing coaching and mentorship that resulted in a 25% increase in team productivity and a 15% decrease in incident response time.
• Implemented a new security incident response process, reducing the average time to detect and respond to security incidents by 40%.
• Collaborated with the IT department to implement a new security information and event management (SIEM) system, resulting in a 30% increase in the organization's ability to detect and respond to security threats.
• Conducted a successful penetration testing exercise, identifying and remediating critical vulnerabilities that could have resulted in a data breach.
• Developed and implemented a new security policy framework, resulting in a 20% improvement in compliance with security policies and procedures.
• Managed the implementation of a new intrusion detection system, reducing the number of successful attacks on the organization's systems by 50%.
• Developed and maintained relationships with external security vendors, resulting in a 15% reduction in the cost of security solutions and services.
• Security policy development and implementation
• Security awareness training and education
• Security auditing and vulnerability assessments
• Incident response management
• Team leadership and mentorship
• Security information and event management (SIEM)
• Penetration testing and vulnerability remediation
• Intrusion detection and prevention systems
• Vendor management and negotiation
• Risk assessment and mitigation
• Network security architecture
• Cyber threat intelligence
• Data privacy and protection
• Crisis management and business continuity planning

Marketing Operations Manager Resume Example:

• Developed and implemented a new marketing automation platform, resulting in a 25% increase in lead generation and a 20% increase in conversion rates.
• Collaborated with sales and marketing teams to create and execute a targeted email campaign, resulting in a 30% increase in open rates and a 15% increase in click-through rates.
• Managed a team of 5 marketing operations specialists, providing coaching and mentorship that led to a 10% increase in team productivity and a 15% improvement in team satisfaction scores.
• Managed a $1.5M marketing operations budget, optimizing spend and achieving a 10% reduction in costs while maintaining campaign effectiveness.
• Developed and implemented a new customer segmentation strategy, resulting in a 15% increase in customer engagement and a 10% increase in customer retention rates.
• Collaborated with external vendors to implement a new analytics tool, resulting in a 20% increase in data accuracy and a 25% increase in actionable insights.
• Developed and implemented a new CRM system, resulting in a 30% increase in lead quality and a 20% increase in sales pipeline velocity.
• Collaborated with cross-functional teams to design and execute a new social media campaign, resulting in a 40% increase in social media engagement and a 25% increase in website traffic.
• Managed a team of 8 marketing operations specialists, providing leadership and guidance that led to a 15% increase in team productivity and a 20% improvement in team satisfaction scores.
• Marketing automation platform expertise
• Email campaign management
• Customer segmentation strategy development
• Vendor collaboration and management
• Analytics tool implementation
• CRM system development and implementation
• Social media campaign management
• Data-driven decision making
• Marketing performance measurement
• Marketing technology integration

Distribution Operations Manager Resume Example:

• Implemented a new inventory management system, resulting in a 25% reduction in stockouts and a 15% increase in order fulfillment accuracy.
• Developed and executed a cost-saving initiative by optimizing transportation routes and reducing transportation costs by 20%.
• Improved customer satisfaction by 10% through the implementation of a new customer service training program for distribution center staff.
• Managed a team of 50 employees, achieving a 95% on-time delivery rate and reducing order processing time by 30%.
• Reduced operational costs by 15% through the implementation of a new energy-efficient lighting system and equipment upgrades.
• Lead a cross-functional team to implement a new warehouse management system, resulting in a 20% increase in productivity and a 10% reduction in labor costs.
• Developed and executed a continuous improvement program, resulting in a 15% reduction in order processing time and a 10% increase in inventory accuracy.
• Improved vendor relationships by negotiating new contracts and reducing costs by 10%.
• Warehouse management systems
• Cost reduction and optimization
• Transportation and route planning
• Continuous improvement initiatives
• Vendor relationship management
• Cross-functional team collaboration
• Order processing and fulfillment
• Energy efficiency and sustainability
• Performance metrics and KPI tracking

Entry Level Operations Manager Resume Example:

• Developed and implemented a new inventory management system, resulting in a 25% reduction in excess inventory and a 15% increase in on-time delivery to customers.
• Analyzed operational performance metrics and identified areas for improvement, leading to the implementation of new processes that resulted in a 10% increase in productivity and a 5% reduction in operational costs.
• Managed and coordinated daily operations, ensuring compliance with applicable laws and regulations and maintaining positive relationships with vendors and suppliers.
• Implemented strategies to improve customer service, resulting in a 20% increase in customer satisfaction scores and a 10% increase in repeat business.
• Managed and monitored budgets and expenditures, identifying cost-saving opportunities that resulted in a 5% reduction in operational costs.
• Developed and maintained relationships with vendors and suppliers, negotiating favorable terms and conditions that resulted in a 10% reduction in procurement costs.
• Developed and implemented operational policies and procedures, resulting in a 15% increase in operational efficiency and a 10% reduction in errors.
• Managed and trained a team of staff, resulting in a 20% increase in productivity and a 15% reduction in turnover.
• Analyzed and resolved operational issues, resulting in a 10% reduction in customer complaints and a 5% increase in customer retention.
• Performance metrics analysis
• Cost reduction strategies
• Procurement negotiation
• Operational efficiency
• Issue resolution
• Customer retention

Branch Operations Manager Resume Example:

• Implemented a new customer service training program that resulted in a 25% increase in customer satisfaction scores within the first quarter.
• Developed and executed a marketing campaign that increased branch revenue by 10% over a six-month period.
• Streamlined financial transaction processes, reducing transaction times by 15% and improving accuracy by 20%.
• Managed a team of 15 staff members, resulting in a 20% increase in team productivity and a 10% decrease in staff turnover.
• Developed and implemented a cost-saving initiative that reduced branch expenses by 15% over a one-year period.
• Improved compliance with regulatory requirements by implementing new policies and procedures, resulting in a 100% pass rate on all audits.
• Developed and executed a process improvement initiative that reduced customer wait times by 30% and increased customer satisfaction scores by 15%.
• Managed a budget of $1M, resulting in a 5% increase in revenue and a 10% decrease in expenses.
• Developed and maintained relationships with key stakeholders, resulting in a 20% increase in customer referrals and a 15% increase in customer retention rates.
• Marketing and sales strategy
• Process improvement and streamlining
• Cost reduction and budget management
• Relationship building and stakeholder management
• Financial transaction processing

Operations Supervisor Resume Example:

• Developed and implemented a new scheduling system that increased staff productivity by 25% and reduced overtime costs by 20%.
• Collaborated with the safety department to create and implement new safety protocols, resulting in a 30% reduction in workplace accidents.
• Identified and resolved operational issues related to inventory management, resulting in a 15% reduction in inventory costs.
• Managed a team of 20 employees and implemented a new training program that increased employee satisfaction by 25% and reduced turnover by 15%.
• Developed and implemented a new quality control system that reduced defects by 20% and increased customer satisfaction by 15%.
• Collaborated with the finance department to develop and implement a budget plan that reduced operational costs by 10% while maintaining quality standards.
• Developed and implemented a new performance evaluation system that increased staff productivity by 20% and reduced absenteeism by 15%.
• Collaborated with the IT department to implement new technology solutions that improved operational efficiency by 30% and reduced downtime by 25%.
• Identified and resolved operational issues related to supply chain management, resulting in a 10% reduction in supply chain costs and a 15% improvement in delivery times.
• Staff scheduling
• Safety protocols implementation
• Budget planning
• Performance evaluation
• Technology implementation
• Communication
• Customer service

Operations Coordinator Resume Example:

• Developed and implemented a new scheduling system that increased on-time delivery rates by 25% and reduced overtime costs by 20%.
• Collaborated with cross-functional teams to streamline workflow processes, resulting in a 15% increase in productivity and a 10% reduction in errors.
• Implemented customer feedback surveys and used data analysis to identify areas for improvement, resulting in a 30% increase in customer satisfaction ratings.
• Managed and coordinated a project to implement a new inventory management system, resulting in a 40% reduction in stockouts and a 25% increase in inventory turnover.
• Developed and implemented a new training program for employees, resulting in a 20% increase in employee retention rates and a 15% increase in employee satisfaction scores.
• Collaborated with external vendors to negotiate contracts and reduce operational costs by 15%.
• Developed and implemented a new quality control system, resulting in a 20% reduction in defects and a 10% increase in product quality ratings.
• Collaborated with cross-functional teams to develop and implement a new customer service strategy, resulting in a 25% increase in customer retention rates and a 20% increase in customer satisfaction ratings.
• Managed and coordinated a project to implement a new CRM system, resulting in a 30% increase in sales and a 20% increase in lead conversion rates.
• CRM systems

High Level Resume Tips for Operations Managers:

Must-have information for a operations manager resume:.

Here are the essential sections that should exist in an Operations Manager resume:

• Contact Information
• Resume Headline
• Resume Summary or Objective
• Work Experience & Achievements
• Skills & Competencies

Additionally, if you're eager to make an impression and gain an edge over other Operations Manager candidates, you may want to consider adding in these sections:

• Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Operations Managers:

Operations manager resume headline examples:, strong headlines.

• Dynamic Operations Manager with a proven track record of optimizing supply chain processes and reducing costs by 20% in the manufacturing industry.
• Strategic Operations Manager with expertise in implementing lean methodologies and driving continuous improvement initiatives, resulting in a 25% increase in productivity.
• Visionary Operations Manager with a focus on customer satisfaction and quality control, leading cross-functional teams to achieve ISO 9001 certification and a 95% customer satisfaction rating.

Why these are strong:

• These resume headlines are strong for Operations Managers as they highlight key skills and achievements that are highly valued in the industry. The first headline emphasizes the candidate's ability to optimize supply chain processes and reduce costs, which is a crucial factor in the manufacturing industry. The second headline showcases the candidate's expertise in implementing lean methodologies and driving continuous improvement, which is essential for increasing productivity. Finally, the third headline emphasizes the candidate's focus on customer satisfaction and quality control, which are critical factors in achieving ISO 9001 certification and maintaining high customer satisfaction ratings. Overall, these headlines effectively communicate the candidate's strengths and accomplishments in their field, making them stand out to hiring managers.

Weak Headlines

• Experienced Operations Manager with Strong Leadership Skills
• Skilled Operations Manager with Expertise in Process Improvement
• Operations Manager with a Focus on Cost Reduction

Why these are weak:

• These resume headlines need improvement for Operations Managers as they lack specificity and fail to highlight the candidate's unique achievements or contributions. The first headline mentions experience and leadership skills, but doesn't provide any context or results. The second headline highlights expertise in process improvement, but doesn't showcase any measurable achievements or certifications. The third headline mentions a focus on cost reduction, but fails to provide any examples of cost savings or efficiency improvements.

Writing an Exceptional Operations Manager Resume Summary:

Operations manager resume summary examples:, strong summaries.

• Strategic Operations Manager with 10 years of experience in supply chain management, driving process improvements and cost savings initiatives. Skilled in leading cross-functional teams and implementing lean methodologies, resulting in a 30% reduction in lead times and a 20% increase in productivity.
• Detail-oriented Operations Manager with a background in logistics and inventory management, overseeing the successful delivery of over 1,000 shipments per month. Proficient in implementing quality control measures and streamlining warehouse operations, resulting in a 25% reduction in errors and a 15% increase in on-time delivery rates.
• Customer-focused Operations Manager with 8 years of experience in the hospitality industry, leading teams to deliver exceptional guest experiences. Adept at managing budgets and optimizing operational efficiency, resulting in a 10% increase in revenue and a 15% decrease in guest complaints.
• These resume summaries are strong for Operations Managers as they highlight the candidates' relevant experience, key strengths, and quantifiable achievements. The first summary emphasizes the candidate's expertise in supply chain management and their ability to drive process improvements and cost savings initiatives. The second summary showcases the candidate's attention to detail and success in logistics and inventory management, resulting in improved quality control and delivery rates. Lastly, the third summary demonstrates the candidate's customer-centric approach and their impact on revenue and guest satisfaction in the hospitality industry, making them a valuable asset to potential employers.

Weak Summaries

• Operations Manager with experience in overseeing teams and managing budgets, seeking a new opportunity to utilize my skills in a challenging environment.
• Experienced Operations Manager with a background in various industries and a proven track record of success, looking for a new challenge in a dynamic organization.
• Operations Manager with a focus on process improvement and cost reduction, committed to driving operational efficiency and delivering results.
• These resume summaries need improvement for Operations Managers as they lack specific achievements or examples of how the candidate has contributed to the success of their previous organizations. The first summary provides only a general overview of the candidate's experience, without mentioning any specific accomplishments or industries. The second summary mentions a "proven track record of success" but doesn't provide any quantifiable results or details on the candidate's successes in managing teams or budgets. The third summary mentions a focus on process improvement and cost reduction, but doesn't provide any examples of how the candidate has achieved these goals or the impact they have had on the organizations they have worked for.

Resume Objective Examples for Operations Managers:

Strong objectives.

• Results-driven and detail-oriented Operations Manager with experience in supply chain management and process improvement, seeking a challenging role to leverage my skills in optimizing operations, reducing costs, and enhancing customer satisfaction in a fast-paced environment.
• Highly organized and proactive Operations Manager with a background in logistics and inventory management, looking for an opportunity to apply my expertise in streamlining processes, managing teams, and implementing best practices to drive operational excellence and achieve business goals.
• Strategic and analytical Operations Manager with a proven track record of success in project management and cross-functional collaboration, seeking a leadership position to utilize my skills in data analysis, process optimization, and team development to deliver exceptional results and drive business growth.
• These resume objectives are strong for up and coming Operations Managers because they showcase the candidates' relevant skills, experience, and achievements, while also demonstrating their eagerness to take on new challenges and contribute to the success of the organization. The first objective emphasizes the candidate's results-driven approach and expertise in supply chain management, which are important attributes for an Operations Manager. The second objective showcases the candidate's organizational skills and experience in logistics and inventory management, making them a promising fit for a role that requires attention to detail and process optimization. Lastly, the third objective highlights the candidate's strategic thinking and project management skills, demonstrating their ability to lead cross-functional teams and drive business growth through data-driven decision-making.

Weak Objectives

• Seeking an Operations Manager position where I can utilize my skills and experience to contribute to the success of the company.
• Recent graduate with a degree in Operations Management seeking an entry-level position in the field.
• Aspiring Operations Manager with some experience in project management, looking to develop my career in the operations industry.
• These resume objectives need improvement for up and coming Operations Managers because they lack specificity and don't effectively showcase the unique value or skills the candidates possess. The first objective is generic and doesn't provide any information about the candidate's background, passion, or relevant experience. The second objective only mentions the candidate's degree and doesn't provide any information about their skills or experience. The third objective hints at some experience in project management, but it doesn't mention any specific achievements, education, or industries the candidate is interested in. All three objectives could benefit from more specific information about the candidate's skills, experience, and passion for the operations industry.

Write a More Targeted Resume with AI

Speed up your resume creation process with the resume builder . generate tailored resume summaries in seconds., how to impress with your operations manager work experience:, best practices for your work experience section:.

• Focus on quantifiable achievements and metrics: Use numbers, percentages, and data to demonstrate how you improved operational efficiency, reduced costs, increased productivity, or improved customer satisfaction.
• Describe how you led operational initiatives from conception to implementation: Outline the steps you took, challenges you faced, and the results you achieved.
• Highlight any successful collaborations: Describe how you worked with cross-functional teams to achieve operational goals and improve processes.
• Demonstrate your understanding of operational processes: Showcase your knowledge of supply chain management, logistics, inventory management, and quality control.
• Call out any awards, recognition, or unique accomplishments associated with your operational achievements.
• Mention any customer feedback or success stories relating to your work.
• Use industry-specific language: Ensure that the language you use is familiar to HR, recruiters, and hiring managers in the operations field. Avoid using jargon that may not be understood by those outside the industry.

Example Work Experiences for Operations Managers:

Strong experiences.

Successfully implemented lean manufacturing principles, resulting in a 20% reduction in production time and a 15% increase in overall product quality.

Led a team of 50 employees in a high-volume manufacturing facility, achieving a 95% on-time delivery rate and reducing employee turnover by 25% through effective coaching and mentoring.

Developed and implemented a comprehensive safety program, resulting in a 50% reduction in workplace accidents and a 30% decrease in workers' compensation claims.

Successfully managed a $5M budget for a large-scale logistics project, delivering the project on time and under budget while maintaining a 98% customer satisfaction rate.

Implemented a new inventory management system, resulting in a 25% reduction in inventory carrying costs and a 20% increase in inventory accuracy.

Led a team of 20 customer service representatives, achieving a 90% customer satisfaction rate and reducing response times by 50% through process improvements and training initiatives.

• These work experiences are strong because they demonstrate the candidate's ability to lead teams, implement process improvements, and achieve quantifiable results. The use of specific metrics and action-oriented language highlights the candidate's impact on the organization and their ability to drive success in their role as an Operations Manager.

Weak Experiences

Managed the day-to-day operations of a manufacturing facility, ensuring production targets were met and quality standards were maintained.

Conducted regular safety audits and implemented corrective actions to minimize workplace accidents.

Coordinated with cross-functional teams to identify process improvements and implement changes to increase efficiency.

Oversaw the logistics and supply chain operations for a retail company, managing inventory levels and coordinating with vendors to ensure timely delivery of goods.

Developed and implemented standard operating procedures to streamline processes and reduce costs.

Analyzed data and generated reports to identify trends and make data-driven decisions.

• These work experiences are weak because they lack specific details and quantifiable results. The bullet points provide a general overview of the tasks performed without demonstrating the impact of the individual's work or the benefits brought to the company. To improve these bullet points, the candidate should focus on incorporating metrics to highlight their achievements, using more powerful action verbs, and providing clear context that demonstrates their leadership qualities and direct contributions to successful outcomes.

Top Skills & Keywords for Operations Manager Resumes:

Top hard & soft skills for operations managers, hard skills.

• Supply Chain Management
• Project Management
• Lean Six Sigma Methodologies
• Quality Control and Assurance
• Inventory Management
• Budgeting and Financial Analysis
• Logistics and Transportation Management
• Vendor and Supplier Management
• Process Improvement
• Risk Management
• Data Analysis and Reporting
• Facility Management

Soft Skills

• Leadership and Team Management
• Communication and Presentation Skills
• Collaboration and Cross-Functional Coordination
• Problem Solving and Critical Thinking
• Adaptability and Flexibility
• Time Management and Prioritization
• Decision Making and Strategic Planning
• Conflict Resolution and Negotiation
• Process Improvement and Optimization
• Attention to Detail and Accuracy
• Data Analysis and Interpretation
• Resource Management and Budgeting

Go Above & Beyond with a Operations Manager Cover Letter

Operations manager cover letter example: (based on resume).

Dear Hiring Manager at Company Name,

I am excited to apply for the Operations Manager position at your company. With my extensive experience in operations management, I am confident that I can contribute to the success of your organization.

In my most recent role, I developed and implemented a new inventory management system that resulted in a 25% reduction in inventory costs and a 15% increase in order fulfillment speed. Additionally, I managed a team of 20 employees and improved overall productivity by 20% through effective coaching and performance management. I also collaborated with cross-functional teams to streamline the supply chain process, reducing lead times by 30% and improving on-time delivery rates by 25%.

In my previous roles, I managed budgets of up to $5M and reduced operational costs by 10% through effective financial planning and budget management. I also implemented new customer service training programs that resulted in a 20% increase in customer satisfaction scores and a 10% reduction in customer complaints. Furthermore, I developed and implemented new safety programs that resulted in a 50% reduction in workplace accidents and injuries.

I am confident that my experience in developing and implementing quality control programs, managing teams, and collaborating with cross-functional teams to implement new systems and processes will make me a valuable asset to your organization. I am excited about the opportunity to contribute to your company's success and look forward to discussing my qualifications further.

Thank you for considering my application.

[Your Name]

As an Operations Manager, you understand the importance of attention to detail, effective communication, and strategic planning. These skills are essential for success in your role, and they are also critical for crafting a compelling cover letter to accompany your resume. A cover letter is an extension of your resume, an opportunity to showcase your relevant experience and demonstrate your passion for the role. Contrary to common belief, crafting a compelling cover letter doesn't have to be an arduous task, and the benefits far outweigh the effort required.

Here are some compelling reasons for submitting a cover letter as an Operations Manager:

• Personalize your application and showcase your genuine interest in the company and role, highlighting your experience in operations management and how it aligns with the company's goals.
• Illustrate your unique value proposition and how your skills in operations management align with the specific job requirements, demonstrating your ability to improve processes, reduce costs, and increase efficiency.
• Communicate your understanding of the company's needs and how you plan to address them, highlighting your experience in managing teams, implementing new systems, and driving change.
• Share success stories and achievements that couldn't be accommodated in your resume, demonstrating your ability to lead teams, solve complex problems, and deliver results.
• Demonstrate your writing and communication skills, which are essential for Operations Managers, showcasing your ability to communicate complex ideas clearly and concisely.
• Differentiate yourself from other applicants who might have opted not to submit a cover letter, demonstrating your commitment to going above and beyond to secure the role.

In summary, submitting a cover letter as an Operations Manager can significantly increase your chances of landing an interview by showcasing your relevant experience, unique value proposition, and passion for the role. It is an opportunity to personalize your application, communicate your understanding of the company's needs, and differentiate yourself from other applicants.

Resume FAQs for Operations Managers:

How long should i make my operations manager resume.

An Operations Manager resume should ideally be one to two pages long. The length of the resume depends on the individual's experience and the complexity of their work history. For Operations Managers with less than 10 years of experience, a one-page resume is usually sufficient to showcase their skills, accomplishments, and relevant work history. This allows the hiring manager to quickly assess the candidate's qualifications and determine if they are a good fit for the role. For those with more than 10 years of experience or a more complex work history, a two-page resume may be necessary to provide a comprehensive overview of their career. This allows for more detailed information about their achievements, skills, and work history, which can be particularly important for senior-level Operations Manager roles. Regardless of the length, it is crucial for Operations Managers to ensure their resume is concise, well-organized, and focused on their most relevant skills and accomplishments

What is the best way to format a Operations Manager resume?

The best way to format an Operations Manager resume is to focus on clarity, organization, and highlighting relevant skills and experiences. Here are some key elements to consider when formatting your resume: 1. Choose a clean and professional layout: Use a simple font like Arial or Calibri, and keep the font size between 10-12 points. Use consistent formatting for headings, bullet points, and spacing throughout the document. 2. Start with a strong summary statement: Begin your resume with a brief summary statement that highlights your key skills, experiences, and accomplishments as an Operations Manager. This should be tailored to the specific job you are applying for and should grab the attention of the hiring manager. 3. Emphasize relevant work experience: List your work experience in reverse chronological order, starting with your most recent position. Focus on your accomplishments and responsibilities as an Operations Manager, using quantifiable metrics whenever possible (e

Which Operations Manager skills are most important to highlight in a resume?

As an AI language model, I don't have personal experience or opinions, but I can provide a general answer to your question. When it comes to highlighting skills on a resume for an Operations Manager position, it is important to focus on skills that are relevant to the job. Some of the key skills that Operations Managers should highlight on their resume include: 1. Leadership skills: Operations Managers should have strong leadership skills to effectively manage teams and drive results. 2. Analytical skills: Operations Managers should be able to analyze data and make informed decisions based on that data. 3. Communication skills: Operations Managers should be able to communicate effectively with team members, stakeholders, and customers. 4. Project management skills: Operations Managers should have strong project management skills to effectively plan and execute projects. 5. Problem-solving skills: Operations Managers should be able to identify and solve problems quickly and efficiently. 6. Time management skills: Operations Managers should be able to manage their time effectively to meet deadlines and achieve goals. 7. Technical skills: Operations Managers should have a good understanding of the technical aspects of their job, such as software and equipment. By highlighting these skills on their resume, Operations Managers can demonstrate their ability to effectively manage teams, analyze data, communicate effectively,

How should you write a resume if you have no experience as a Operations Manager?

If you have no experience as an Operations Manager, you can still create a strong resume by highlighting relevant skills and experiences that demonstrate your ability to manage operations effectively. Here are some tips: 1. Focus on transferable skills: Look for skills and experiences from your previous roles that can be applied to an Operations Manager position. For example, if you have experience in project management, budgeting, or team leadership, highlight these skills on your resume. 2. Emphasize your education: If you have a degree in a related field such as business, management, or operations, make sure to highlight this on your resume. You can also include any relevant coursework or certifications that demonstrate your knowledge of operations management. 3. Highlight relevant experiences: Even if you haven't worked as an Operations Manager, you may have experiences that are relevant to the role. For example, if you have managed a team or worked in a fast-paced environment, highlight these experiences on your resume. 4. Use keywords: Make sure

Compare Your Operations Manager Resume to a Job Description:

• Identify opportunities to further tailor your resume to the Operations Manager job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Related Resumes for Operations Managers:

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IT Operations Resume Sample

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Work Experience

• Assignment of a mentor to help facilitate a broader view of the Information Technology function
• Participation in unique technology or banking related training events
• Involvement in networking and teambuilding events
• Manages and controls a variety of processing and business processes, applications, and vendors that provide Umpqua’s Item Processing solutions and services
• Works to continually enhance Customer Service and operational performance, and the related dashboard and statistical reporting for Service delivery and SLA’s
• Manages mid to upper level stakeholder relationships
• Interacts with IT Services providers, manages maintenance contracts, monitors renewal schedule ensuring proper redundancy and service delivery at all company’s locations
• Provides network systems backups in accordance with company’s established procedures and industry regulations
• Identifies, documents, tracks, reports, and escalates incidents that result in IT service outages. Drives root cause analysis and ensures preventative maintenance is completed in a timely fashion
• Implements effective monitoring solutions and establishes the appropriate response to those events through processes and procedures, enabling level 1 and 2 teams to resolve as many issues as possible
• Identifies trends, implements new solutions/processes that fix customer issues and continually strives toward moving from a reactive stance to a proactive stance
• Leads and develops a team of engineers responsible for operational results, including system uptime, performance standards, and metrics
• Drives best practices conducive with business culture for all event management (proactive and reactive) activities
• Develops processes and tools that ensure that capabilities are effectively transitioned to operations, including the existence of adequate monitoring, and comprehensive playbooks for quick resolution of incidents
• Maintains appropriate staffing levels and manages on-call schedules to ensure there are no gaps in critical coverage
• Deliver superior customer service through professional, comprehensive, and timely communication and resolution for all Incidents, Requests, and Change
• Maintain platform and solution stability through initial troubleshooting, timely resolution of customer incidents, and proactive maintenance
• Ensure all internal systems and customer environments are operational through the use of Network / System Monitoring
• Everyday Wellness: Healthy Rewards, Onsite Fitness Classes, Healthy Choices, Wellness Champions
• Financial Fitness: 401k Match, Employee Discounts, Personalized advice, Brokerage discounts
• Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
• Ability and willingness to abide by Granite’s Code of Conduct on a daily basis
• Valid driver’s license and ability to drive
• Coordinates with the leadership across the organization to meet service levels defined for the IT Services so that the team is able to meet its established Service Level Agreements

Professional Skills

• Strong oral and written communication skills, including presentation and facilitation skills
• Excellent analytical and reporting skills (solid skills on MS Excel)
• Effectively rank priorities in effort to solve various complex issues in a fast-paced environment with strong organizational skills
• Mathematical / Reasoning Skills: Excellent reasoning and analytical skills
• Strong organizational and time management skills; ability to balance and effectively prioritize a large set of diverse vendors simultaneously
• Exceptional written and verbal communication skills and excellent interpersonal skills
• Outstanding customer service and telephone skills with strong customer relationship management experience required

How to write IT Operations Resume

IT Operations role is responsible for interpersonal, technical, leadership, analytical, business, troubleshooting, customer, communications, organizational, technology. To write great resume for it operations job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For IT Operations Resume

The section contact information is important in your it operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your IT Operations Resume

The section work experience is an essential part of your it operations resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous it operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative IT Operations resume experience can include:

• Able to demonstrate strong management skills including project management, financial management, change management and facilitation
• Demonstrate excellent collaboration and relationship building skills to help drive positive outcomes throughout the organization
• Strong methodology, good autonomy and reporting skills
• Excellent relationship and organizational skills with ability to create effective relationships with business and within IT
• Using excellent people and customer service skills, manage user expectations and address escalations according to defined processes
• Demonstrate deep understanding and critical thinking skills in solving issues related to applications, computing and network

Education on an IT Operations Resume

Make sure to make education a priority on your it operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in IT Operations Resume

When listing skills on your it operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical it operations skills:

• Strong written & interpersonal skills to effectively communicate with diverse audiences at varying degrees of expertise
• Demonstrated leadership skills with a superior ability to make things happen through influence and negotiation skills
• Good communication skills / interaction skills with stakeholder community
• Excellent verbal, written, and interpersonal communication skills, including ability to effectively communicate with internal and external customers
• Sound logical thinking, strong analytical reasoning and solid troubleshooting skills
• Display extensive technical skills, including hardware and software application skills

List of Typical Experience For an IT Operations Resume

Experience for it operations manager resume.

• Strong interpersonal and communication skills to effectively communicate with all levels of the campus community, both technical and non-technical
• Multi-task and prioritize effectively to deal well with shifting priorities and assignments
• Excellent probing, problem solving & analytical skills
• Demonstrate a strong sense of client impact/empathy, effective communication and the ability to lead a team in challenging circumstances
• Strong problem-solving skills and the ability to think practically

Experience For IT Operations Specialist Resume

• Strong interpersonal and written communication skills. Outstanding communicator (verbal/written)
• Excellent leadership skills, personal drive, and ability to see projects through to execution in a matrixed environment
• Strong operational skills in I&O, and applications
• Strong IT infrastructure team leadership skills and capabilities managing a multi-function technical team to achieve target levels of productivity and quality
• Self-motivated, self-directed and able to work independently with strong organizational and time-management skills

Experience For Manager, IT Operations Resume

• Exceptionally strong verbal and written communication skills (both internal and external)
• IT skills - experience in IT environments with a plenty of Services, Applications, Processes, Roles and Suppliers
• Excellent listening, interpersonal, and communication skills
• Strong technical, written, analytical and verbal skills
• Strong analytical skills and the ability to understand complex systems

Experience For IT Operations Technician Resume

• Communicate both verbally and in writing; Effective interpersonal and customer service skills
• Experience in dealing with complex infrastructure and operations. Experience in planning, coordinating, executing and evaluating projects/programs
• Strong understanding of and practical experience with networking (routing, load balancing, firewalls), storage (local, NAS, SAN) and security,
• Experience planning and implementing large-scale IT projects and meaningful experience
• Demonstrated experience in leading high performing teams
• Proven experience building and leading a large technical teams

Experience For Director, IT Operations Resume

• Perfect troubleshooting and analytical skills, ability to "get things done"
• Effectively plan and organize appointments and meet reporting deadlines
• Demonstrated experience and knowledge of information system systems analysis and application development and testing
• Experience: 1+ years of leadership experience in managing network administration, help desk and application support
• Experienced and effective knowledge of information systems
• Effectively communicate incident status to Shift Leader and ITOC Manager
• Effectively communicate incident status to Team Leader and ITOC Manager

Experience For Senior IT Operations Specialist Resume

• Very strong experience in networking and network models
• Make critical decisions quickly and effectively
• Effectively communicate IT-related issues to non-IT customers in English
• A highly organized, detail-oriented and diligent individual who is able to multi-task effectively in a fast-paced environment
• Certification/Licensure: Industry certifications that demonstrate IT operations or support experience desirable

Experience For Senior IT Operations Engineer Resume

• Work effectively with leadership, stakeholders, and product owner to understand the greater business objectives and technical strategy
• Proficient verbal and written communication skills using English is necessary
• Strong knowledge and experience with deployment best practices and standards
• Coordinate effectively with team as well as other managers in different levels of the organization
• Demonstrated intermediate experience and knowledge of processes and workflows within a Data Center, Switchboard, Computer Warehouse OR Helpdesk environment
• Developing, building, and sustaining strong working relationships and partnerships
• Understanding of SPAM detection, with experience with IronPorts desirable and SMTP routing practices

Experience For Senior Manager, IT Operations Resume

• Programming experience in one or more languages
• Budgeting and forecast experience
• Experience in tuning, installing, configuring, securing, troubleshooting a Hortonworks Hadoop Data Platform (HDP)
• Review, analyze, and report on the effectiveness and efficiency of existing systems and develop testing strategies for improving or leveraging these systems
• Experience managing a hybrid computing environment (on premise and Cloud) of virtual servers, tiered storage, and mainframe computing required

Experience For Senior Director, IT Operations Resume

• Provides client management by prioritizing MMIS operational tasks, coordinating workflows and serving as a reference for the operational team
• Experience in planning, organizing, and managing multiple projects independently
• Working technical knowledge and experience covering the entire Microsoft computing stack to include MS OS, HyperVisor, RDS, SQL Server, Active Directory, O365
• Three (3) years’ experience managing large portfolios or operating budgets and delivering large scale IT projects
• Deep knowledge and experience in leading a operations center and/or teams responsible for resolving critical, business impacting outages
• Experience leading a team working multiple shifts covering 24/7/365

Experience For Analyst, IT Operations Resume

• +2 yrs of programming experience, specifically in writing and maintaining configuration and deployment scripts in languages(i.e., PERL or Shell)
• Experience managing staff, including both performance management and mentoring
• Solid knowledge and understanding of managing the contingency and disaster recovery plans for a computing environment
• Experience working with various TD Banking (ex.Business Banking) applications on Cloud, distributed and mainframe
• Experience managing complex programs and working with high demand and rapidly growing organizations
• Experience in designing and maintaining Microsoft networking technologies such as DNS, DHCP, and WINS
• General understanding of IT project management and demonstrated success in organizing and running project effort
• Experience with working as a focused, performance-driven professional, including serving as a technical lead for a large multi-domain program

List of Typical Skills For an IT Operations Resume

Skills for it operations manager resume.

• Excellent customer service skills & strong understanding of IT systems and technology
• Coach, develop skills, and mentor staff at all experience levels; including overseeing onboarding and providing career/development planning and opportunities
• BES12 experience - migrating to this system - prior experience implementing and migrating in BES12 would be a nice to have
• Strong technical analysis and problem-solving skills; including budget management is required
• Solid skills in troubleshooting network issues, reverse engineering, and root cause analysis
• Preferably proven experience or demonstrated capability in leading IT operations teams in complex and dynamic environments requiring 24/7 support
• Strong project management, organizational/business planning and relationship building skills

Skills For IT Operations Specialist Resume

• Strong end user technology understanding and troubleshooting skills
• Proven expertise in effectively managing activities on multiple simultaneous projects and in organizing complex activities under tight deadlines, required
• Good communication, analytical, detail orientation, decision-making and problem solving skills
• Results oriented with strong critical thinking and problem-solving skills
• Strong storage management, maintenance, and monitoring skills
• Strong leadership skills, particularly in the area of influencing without direct authority
• Excellent verbal and written communication skills, including the ability to explain technical and complex concepts to senior leaders

Skills For Manager, IT Operations Resume

• Exceptional organization and planning skills, strong analytical abilities and process-driven orientation
• Excellent troubleshooting skills related to mail-flow, shared mailbox, anti-spam, security & compliance
• IT Experience with 2-3 Years of People Management Experience in an Enterprise IT Support Role. Experience Working with a Technically Diverse Team
• Proven leadership experience in a 24 x 7 support environment with excellent knowledge of ITIL, distributed and mainframe computing
• Excellent communication, reporting and documentation skills

Skills For IT Operations Technician Resume

• Troubleshooting skills with iPhone devices
• Demonstrated experience directing and managing within a challenging environment and working inclusively through people to achieve shared objectives required
• Good understanding of IT Infrastructure including Basis experience and/or understanding
• Demonstrated experience delivering high quality services for customer satisfaction, meeting or exceeding defined service level agreements
• Demonstrated experience building and managing a high-performing team
• Strategic, analytical, critical thinking and problem solving skills, especially in managing IT operations
• Demonstrated experience working with ITSM systems including ServiceNow and/or Remedy
• Decision making & problem-solving skills

Skills For Director, IT Operations Resume

• A passion for learning and working effectively in a nimble environment
• Demonstrates solid knowledge of supported operating systems (Microsoft Windows), including related certifications such as MCSE and MCITP
• Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
• Strong working experience and understanding of Agile practices
• Demonstrate experience participating in quality assurance practices and data reporting
• Demonstrated experience mentoring and coaching multiple layers of leadershipBudget management at comparable scale
• Well developed architectural skills in the sense of being a Microsoft Windows architect
• Demonstrated leadership experience building cross-organizational consensus
• Demonstrated experience managing premise and outsourced infrastructure

Skills For Senior IT Operations Specialist Resume

• Communicate effectively - both verbally and in writing - in English as well as the local office language
• Exceptional leadership skills and consensus building capabilities
• Experience: 2+ years of hands on experience working with at least 2 of the 5 technologies listed below and needs to be within the last 4 years
• Strong experience in using PMP, SCRUM, and LEAN tools and delivery methodologies to lead projects and drive change
• ?Proven experience in implementing large Windows 10 migrations
• Problem Management - Solid experience supporting Microsoft Excel and other Office products

Skills For Senior IT Operations Engineer Resume

• Expertise in project/program management methodologies and tools, with 2-4 years of demonstrated IT project management experience
• Expert skills in Microsoft Windows Server, Active Directory, Azure Cloud, Azure AD, InTune and related services
• The ability to lead and inspire people, and the skills to do modern people management
• Strong technical understanding and/or experience
• Working experience on scheduling tools like Autosys, JIL, Crons, DB jobs
• Understanding of coding practices and standards; strong attention to detail and documentation
• Keeping support services running smoothly and efficiently is a priority
• Working experience of Internet technologies/protocols, best practices & industry standards

Skills For Senior Manager, IT Operations Resume

• Working experience with ITIL and preferable COBIT
• Understanding and experience on full development life cycles (Agile and Waterfall) and Hibernate
• Strong troubleshooting capabilities including isolating issues, determining root cause and proposing solutions
• Skilled with examining and re-engineering operational procedures, formulating policies, and developing/implementing new strategies
• Experience in working with networking troubleshooting and performance tools including WireShark, Microsoft Netmon, Fiddler etc

Skills For Senior Director, IT Operations Resume

• Experience with provisioning DNS/DHCP servers and providing on-going engineering guidance to cross-functional departments
• To have experience of using monitoring system of computers/network and of supporting IT system using such system
• Proven track record of hiring, performance management, developing, coaching and motivating information technology professionals, required
• Experience managing several vendors, from seeking quotes to negotiating pricing, right the way through to celebratory dinners after successful launches
• Strong expertise in creating, integrating, and supporting automated deployment pipelines in Jenkins, working with Java, NodeJS, .NET,
• Experience of managing monitoring and configuring UPS, PDU etc
• Experience setting up, deploying and supporting applications

Skills For Analyst, IT Operations Resume

• Experience in leading and managing teams of 5 or more and building relationships with people at a variety of levels
• To have experience of using/supporting/ /troubleshooting Backup Exec and/or MS DPM
• Experience in leading global teams and supervising out-of-country staff (including technical specialists)
• Excellent understanding of DNA, E-Mail Routing, Email Tracking, SMTP
• Experience with building and deploying Windows application packages using LANDesk management suite or equivalent solution
• Human resources experience: recruiting, hiring, termination workload, performance monitoring
• In-depth experience deploying and maintaining monitoring tools (Nagios, Datadog, Splunk etc)

List of Typical Responsibilities For an IT Operations Resume

Responsibilities for it operations manager resume.

• Excellent communication skills (verbal and written) are essential in order to interact effectively with executives, support groups, clients and vendors
• Experience managing people or leading project teams, including proven experience providing effective coaching and feedback to team members
• Good experiences and skills in program and project management
• Demonstrated experience in communications skills such as communication plans, executive briefings, and board presentations
• Demonstrates leadership, initiative, efficiency, productivity, attention to detail, and strong organizational skills

Responsibilities For IT Operations Specialist Resume

• Demonstrated strong team-building skills and leadership abilities in complex organizations with at least 10 direct reports
• Strong leadership skills and capacity to drive measurable results through enabling high performing teams are required
• Strong end-user technology understanding and troubleshooting skills
• Effectively evaluate evidence and data by reviewing documents and systems to ensure compliance
• Excellent problem-solving skills, with a real passion for technology and a desire to help people
• Proven track record of managing teams effectively

Responsibilities For Manager, IT Operations Resume

• Strong people leadership and mentoring skills
• Strong overall understanding of mainstream IT systems, hardware, software and practices in order to effectively implement and support IT and end user community
• Strong problem-solving skills, able to be hands-on
• Strong trouble shooting and problem resolution skills
• Strong skills with Microsoft Server (build and manage) and Cisco systems
• Good verbal and email communication to manage incident communication and call effectively
• Strong written and verbal communications and presentations skills required

Responsibilities For IT Operations Technician Resume

• Strong program and service delivery skills
• Strong customer interaction and stakeholder management skills
• Strong people enablement & coordination skills
• Has excellent English communications skills, both written and verbal
• Strong network, storage, virtualization, or system administration skills
• Exhibits solid interpersonal and professional skills
• Strong demonstrated technical leadership and oversight experience
• Leadership skills & experience in an IT Service environment

Responsibilities For Director, IT Operations Resume

• Have strong analytical thinking & project management skills, driven by an entrepreneurial mindset
• Excellent leadership, communication, facilitation and interpersonal skills
• Demonstrated superior communication, presentation and interpersonal skills
• Strong experience on Project development and delivery experience of medium to large sized projects
• Strong relationship management skills with executive stakeholders

Responsibilities For Senior IT Operations Specialist Resume

• Strong incident and root cause management skills, and commitment to the related communications
• Strong technical skills in Apple products and Microsoft Windows
• ITIL V3 Foundation CertificationAdditional Skills and Experience Desired
• Demonstrated history of Effective Time Management and Task Prioritization required
• Strong skills set in oral and written communications
• Strong skills in performance management and issue resolution
• Excellent relationship management, collaboration, communication, presentation, interpersonal, facilitation, and organization skills
• Effectively monitor system usage and take timely action to ensure uptime and effectiveness of IT services
• Scripting skills including Pyton

Responsibilities For Senior IT Operations Engineer Resume

• Strong business acumen in managing costs, developing business cases, and delivering cost effective solutions
• Experience managing third-party vendors supporting applications or equivalent non-authoritative leadership experience
• Proven experience working with engineering communities in a large scale aspect
• Demonstrated SD-WAN network experience redesigning and optimizing a WAN for 65+ locations
• Team player who enjoys working in a dynamic, rapidly changing environment and can effectively deliver on job responsibilities within aggressive time lines
• Strong experience in handling IT operations and service management

Responsibilities For Senior Manager, IT Operations Resume

• Perform tests of systemic/automated and manual processes to verify controls are working effectively
• Broad infrastructure expertise in Windows and Linux environments, ideally including prior system administration experience
• Strong organizational, analytical, problem solving and communication skill
• Collaboratively, proactively and reactively resolve business challenges using a combination of skills defined above
• Demonstrated experience with developing DoDAF artifacts

Responsibilities For Senior Director, IT Operations Resume

• Analytical, problem solving, negotiation skills
• Drive results with clearly defined priorities, effective resource allocation, maintenance schedules, and increasing efficiency where possible
• Drive effective communication around these shared service parameters to improve the business experience and stabilize the services
• Effectively track and monitor audit information requests
• Proven record of accomplishment of technical expertise in IT, including experience in managing service providers
• Experience providing effective coaching and feedback to team members
• Highly proficient troubleshooting skills with the ability to take or recommend appropriate actions and/or solutions
• Progressive experience in Operations Management or Service Delivery with extensive experience managing medium to large infrastructure
• Solid knowledge and experience of Cisco routers and switches and the protocol family TCP/IP

Responsibilities For Analyst, IT Operations Resume

• Prior experience in IT Operations
• Experience of data centre consolidation/migration
• Expert written communication skills
• Effectively communicate with technical and non-technical users
• Demonstrate ownership, leadership & accountability – independent work, priority setting and ability to meet deadlines
• Learn new skills and tasks quickly

Related to IT Operations Resume Samples

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IT Operation Manager Resume Sample

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Operations Manager resume examples & templates

Passing the ATS software test

Highlight your specific operations knowledge.

Operations managers are the mechanics of any production organization – ensuring that the cogs keep turning. While operations managers are most common in manufacturing, retail, transport and warehousing operations, they are also prevalent in vertical industries, for example food and legal. In fact, every business that is reliant on tight processes and complex operations needs an operations manager. This operations manager resume example and writing guide will focus mainly on operations managers within industries that deal with physical products, but many of the process, people, project, strategic and financial aspects are common for any operations manager.

It is vital that an operations manager resume touch on the five core examples of the profession: people, core operations, budgeting, projects and strategy. Operations managers understand the subtle connections between the different parts of their company, and the resume should convey a sense of control. But how do you write a resume that tells the story of your operational excellence? This operations manager resume writing guide will discuss how to:

• Create an operations manager resume that conveys your mastery of the field.
• Give examples of your achievements and positive impact on the business.
• Ensure that you use the right keywords to pass the ATS software test.
• Use the format of your operations manager resume to bring out your skills.

Along with our sample resumes and builder tool, we will help you to convey your exacting and quality-led approach. Let's get started with this in-depth look at how to create an efficient operations manager resume.

How to write an operations manager resume

Lots of things can go wrong in business – especially when products, people and processes are concerned. An operations manager ensures that this is minimized. When you are entrusting someone with control over so many moving parts of your business, you need to find someone who is calm, measured and process-driven. Their resume should demonstrate a clarity of decision making, an insightful mind and a disciplined approach to organization. No detail is too small and no relationship too peripheral for an operations manager. In this game of marginal gains, everything and everyone matters. In the same way, the resume of an operations manager should feel just as tight. Keep it flowing, keep it focused and keep it relevant. A reader who gets lost in irrelevant detail and stock phrases will assume that your operations work is just as rambling. Here are three examples of top considerations for an operations manager resume:

• Cover every aspect of the operations management process – with real examples.
• Getting past the ATS, where specific keywords are important to your specific role.
• Ensuring a focus on how your judgment and influence make that crucial difference.

Tailor your resume to the role

Use examples to support your experience

Ensure that relevant keywords are used throughout the resume

Divert from the important elements of the role

Forget to keep relating back to the job listing when writing your resume; it's there for a reason

Writing an operations manager resume can be hard. Get inspired by other resume samples from the same industry: 

• Production Worker resume sample
• Manufacturing Technician resume sample
• Material Handler resume sample
• Machine Operator resume sample
• Forklift Operator resume sample
• Production resume sample
• Machinist resume sample
• Assembler resume sample
• Quality Assurance resume sample
• Factory Worker resume sample

What does an operations manager do?

No matter the industry, the best operations managers share a multitude of common traits. While it is hard to truly understand the efficiency of operations managers without being immersed in their business, it is entirely possible to envision their successes based on a description of their work. When you have a limited number of words (as is the case in a resume), you have to focus on what really matters. Every operations manager resume should revolve around the following aspects:

• Operations managers need to have a 360-degree overview of everything going on around them. They facilitate the success of each relevant department, planning activity, tweaking processes, managing inventory and ensuring compliance with best practices. Their operational decisions involve a wide range of stakeholders from across their business and they are a hub for advice and strategic input.
• They are party to all key financial decisions and oversee the procurement and operational budgets.
• Quality assurance and compliance form a large part of their responsibilities, with health and safety governance ensuring that no disasters happen.
• Operations managers are often responsible for efficient project management and workforce deployment.
• On the people side, they are coaches, mentors and shining examples of how to do things properly. All of these aspects should be woven into the stories of your resume.

To process the enormous volume of resumes that may cross their desks, hiring managers use Applicant Tracking Systems ( ATS software ), in which computer bots give them a read first. For any open job, employers input the key qualifications they are seeking into the ATS system, which then searches the resumes that roll in to see if they contain those crucial keywords. Those that don’t are likely to be rejected without any human review, but those that do will be green-lighted for a closer look. So in order to get your resume in front of a hiring manager, you have to first make sure that the ATS system thinks you are worthy. The keywords for an operations manager will be pretty similar, no matter the industry. While some might be obvious, they are vital to include, as most ATS software will expect them to be there. 

If you are not sure about which words to include, check out the company website and read some of the content that people share on social media. You will get an idea of their specific vocabulary and make sure that you are using the same terminology.

Resume summary example: your professional self-portrait

Most operations managers do more or less the same basic things. There is not much room for innovation, but what sets you apart is how you help those around you hit those marginal gains. While the rest of your resume sets out the main operational challenges that you encountered in each role, the summary (sometimes called a profile or personal statement ) offers operations managers a chance to say exactly how they overcame some of the biggest challenges in their careers. Everyone has a different approach to problem solving and different approaches suit different types of business. Matching up your style of operational management with the culture of your employer is a critical first step in seeing whether there is a fit.

Luckily, many of the metrics of an operations manager are easy to measure. For example, you can talk about how things were done before and talk about how your approach helped. What was the outcome and how did you change the business? That should be at the core of your summary. How did the changes you made move your business forward? After an employer reads your operations manager resume summary, you want them to be thinking one thing: “Wow. How can they change our business for the better?”

The nature of operations challenges will vary significantly from business to business, so make sure that you are not only specific with samples of what you have done, but also try to make sure that what you share is a fit with the sorts of challenges that you will face with your future employer. There is nothing like a hiring manager thinking “Yes, that is impressive, and if they have done that before they can do that again.”

Experienced and effective Operations Manager bringing forth valuable industry experience and a passion for management. Results-oriented with a proven track record of improving overall operations within a company or department. Adept in analytical thinking, strategic planning, leadership, and the management of staff and procedures.

Operations manager employment history example

While the summary sets out your operations manager persona, your employment history needs to double down on what you have done. Can you solve your employer’s problems? Many business leaders rarely take a peek under the operational hood of their business – they prefer to focus on outcomes rather than mechanics. However, given this (sometimes shocking) lack of understanding, when they are searching for a new operations manager, they need to see that the candidate does have previous experience doing similar work. If you haven’t spelled this out in your employment history resume section, the employer will be taking a risk.

While there isn’t resume space to detail all of your activities for every employer, it probably makes sense to focus on a few main skills per employer. It might be strategy and stock control for one and process optimization and quality assurance for another. Make sure that you give yourself the resume space to add those crucial little details, or otherwise it becomes a boring list of responsibilities rather than an in-depth look into the experience you bring as an operations manager. Given the fact that you will be choosing which parts of your role to include on your operations manager resume, it makes total sense to only include those that will be relevant for your future employer. This means that you will have to tailor your resume for each job, but if you have a list of five to six activity descriptions per employer, you can decide which ones to include. You would talk about stock planning for a transport provider, and you definitely wouldn’t talk about production planning for a retailer. Keep it relevant.

Support your experience by quantifying it. For example, you managed a team of 20 employees, rather than just 'manage a team.' It is much more effective if you can support it with examples.

An operations manager resume should read like a practical account of what it would be like to be alongside you as you go about your job. Take the reader on a journey of how you make your decisions, using action verbs to make them feel what it’s like to work with you, and show why you are the one to take charge of company operations. If your resume reads like a boring description of your responsibilities, nobody will find it interesting. If, on the other hand, you share some of the ups and downs of your career, they will understand that you can handle the rough times as well as ride out the easier ones. It is also important to cover how you worked with stakeholders, influencing their decisions and encouraging them to your way of thinking. No events manager works in a vacuum, and it is vital that a collaborative thread runs through the work history on your operations manager resume.

Operations Manager at New York University, New York April 2014 - January 2018

• Successfully led all daily operations in the Human Resources Department of the undergraduate school.
• Managed and evaluated workflow and productivity, making changes where necessary.
• Developed and implemented performance standards and procedural changes to drive productivity and quality.
• Effectively directed and oversaw staff, designing schedules to meet the needs of the department as well as the needs of employees.

Assistant Director of Human Resources Department at New York University, New York May 2011 - March 2014

• Effectively helped to manage Human Resources concerns and department workflow.
• Developed and fostered positive relationships with University members and outside contacts to help achieve program objectives.
• Maintained extremely well-organized records and handled all HR matters with confidentiality and the application of company standards.

Resume skills section example: making the most of it

There are so many areas where an operations manager can make a difference. It is important to show on your resume that you have the skills toolkit to cover every base. The role of operations manager is so skill-dependent that your future employer needs to see evidence of nearly every skill needed to keep the machine running. Spreading your skillset across your resume is entirely acceptable, with your most recent roles occupying most resume real estate. Make sure that the skills that are most in demand with your potential employer are included in your last couple of roles, as this will make them more visible. There is a resume section for shorter-form skills words and phrases, but you can also include longer descriptions of skills within the body of the employment section, provided there’s room:

• Organized migration of supply from regional and national distribution hubs saving 15%.
• Introduced SCRUM methodologies across the entire operations teams.
• Supervised the procurement department, delivering an annual average of 8% cost savings.
• Oversaw annual health and safety audit with relevant authorities, receiving the highest awards.
• Ensured continuity of inventory planning through a number of disruptive global events.
• Managed an operations team of 20, five warehouses and multiple distribution partners.
• Strategic input at board level and delivered transformational projects on a regular basis.
• Upgraded quality assurance certifications, with compliance well above industry standards.
• Created and maintained an operations dashboard to ensure accountability to our colleagues.

Here are some sample phrases that you might use for the shorter skill section of your operations manager resume.

• Procurement
• Stock Control
• Health & Safety
• Quality Assurance
• People Management
• Customer Service
• Financial Analysis
• Capex Planning
• Process Compliance
• Project Management
• Systems Optimization

Choosing the best resume format for an operations manager 

Format your operations manager resume so that your experience is easy to follow. There are a couple of overarching principles when it comes to formatting a CV or resume . The main consideration is that it should be easy to read. If there is a constant block of text with no white space and chaotic formatting, a reader’s eyes will not know where to focus and some of the message will be lost. 

Don’t make it too technical – lists of skills and projects are fine, but you should include elements of your career story and deeper behavioral considerations alongside the dry facts of what you have done. So, what layout is best for an operations manager resume? The resume of an operations manager is likely to be heavy on projects, so make sure that you choose a format that allows them to stand out. Bulleted lists will work well in this respect, and use bold type to signpost what needs to be highlighted.

You should also consider the branding and tone of potential employers when choosing a format for your operations manager resume. Would they appreciate a modern design or is it safer to stick with a classic, professional format? If you don't have the time or skills to struggle with designing your own CV, resume templates can help make formatting much easier. Resume.io's collection of template samples come in four main categories: creative, simple, modern and professional. Choose the one that works best for your operations manager resume and customize the layout. Or, try as many different samples as you'd like using our resume builder tool.

Visual presentation counts big when it comes to creating a clean and professional operations manager resume. Formatting your CV shouldn't be an afterthought but an integral part of the resume creation process.

Resume education example: continuous learning is key

While many operations managers list a bachelor’s degree in a business-related field in their education section, many choose to focus this resume section on continuous learning. While a bachelor’s degree in a business qualification is preferred, most operations managers will have copious experience on the job, and it's important to list any certifications or other distinctions you've earned in your field. 

Master of Management, New York University, New York August 2012 - May 2014

Bachelor of Communications, Hunter College, New York August 2007 - May 2011

Key takeaways

• Include the most important skills to create a rounded picture of what you have done on your resume.
• Summarize your elevator pitch with your biggest operational achievements.
• Demonstrate awareness of the employer’s industry niche by sharing your relevant experience.
• Discuss how you solved complex operational management problems in past jobs.
• Ensure that the layout of your resume is practical and easy to follow.
• Share what, how and why certain actions have led to the end result.
• The operations manager resume needs to demonstrate a career that runs like clockwork.

Beautiful ready-to-use resume templates

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Guest Experience Manager – Sports Operations & Logistics

Job summary:, about the role & team:.

“We make magic!” That’s our motto at Walt Disney Parks and Resorts, and it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen! Are you ready to join this team and make an impact?

As the Guest Experience Manager of Sports Operations & Logistics, you will be responsible for supervising all aspects of event logistics, including the planning, setup, teardown, and monitoring of all equipment requested by clients for events at ESPN Wide World of Sports Complex. You will ensure that the venue is efficiently prepared for various types of events, such as soccer, football, and basketball, and that the moves between these setups are implemented seamlessly. Additionally, you will lead the maintenance and storage of equipment, ensuring that it is always ready for use. This position will report to the Proprietor , Sports Operations.

What You Will Do:

Event Operations & Venue Management:

Supervise and coordinate all aspects of event logistics, including equipment setup, changeover, and teardown

Ensure that the venue is prepared and transitioned efficiently for different sports and events

Team Leadership:

Lead and encourage a diverse team of Cast Members, focusing on their development and engagement

Provide coaching and mentorship to ensure high performance

Safety & Guest Excellence:

Prioritize safety for both Guests and Cast Members while striving to exceed Guest expectations by maintaining a high standard of service excellence

Collaboration:

Partner closely with peers, other teams, and vendors to ensure smooth day-to-day operations and effective communication across all departments

Inventory & Equipment Management:

Maintain and handle the equipment inventory at the complex and warehouse, ensuring all items are in optimal condition and properly stored

Financial Management:

Demonstrate financial acumen by managing the operating budget and controlling labor costs to ensure efficient use of resources

Adaptability & Problem Solving:

Exhibit flexibility and agility in responding to the dynamic needs of a fast-paced environment, meeting tight deadlines, and adapting to unplanned requirements

Required Qualifications & Skills:

3+ years of experience in a leadership position or equivalent role

A Valid U.S. driver’s license

Ability to hold self and others accountable, and to lift up to 75 pounds

Ability to obtain Forklift (PIT) certification and operate power jacks

Prior experience working in an outdoor operation across varying weather conditions

Strong verbal and written communication skills

Ability to maintain composure and exercise good judgment in complicated situations

Understanding of the financial aspects of operations, including budgets, revenue, and labor costs

Strong organizational and time management skills with attention to detail

Proven ability to work effectively in a rapidly changing environment

Flexibility in work schedule, with availability on weekends during high-volume periods

Proficiency in basic computer functions necessary to operate in a Windows environment and adaptability to new technology

Preferred Qualifications:

Previous experience working in a sports environment or with event implementation

Prior experience working in event-driven areas such as Sports Complexes, Stadiums Arenas, Park Event Operations (PEO), or banquets

High school diploma or equivalent experience

Preferred Education:

Bachelor’s or Master’s degree in Sports Administration or related fields

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at  https://jobs.disneycareers.com/benefits .

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney World - Division , which is part of a business we call Walt Disney World Resort .

Walt Disney World - Division is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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Operations Manager (Re-advertised)

Advertised on behalf of.

Dar Es Salaam, TANZANIA

Type of Contract :

Starting date :, application deadline :.

02-Sep-24 (Midnight New York, USA)

Post Level :

Duration of initial contract :, time left :, languages required :.

English  

Expected Duration of Assignment :

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Re-Advertised: Candidates who previously applied, need not reapply.

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.  

Reporting to the Country Representative, the Operations Manager in the Country Office serves as a member of the senior management team, with oversight responsibilities for all aspects of the Country Office Operations, this includes strategic financial and human resources management, efficient procurement and logistical services, security management, ICT and common services consistent with UN Women rules and regulations. The Operations Manager additionally serves as a key advisor to the Country Representative on matters of organizational integrity with the aim of ensuring: (i) compliance with UN Women policies and regulations; (ii) effective systems to support programme, delivery and growth; (iii) accountability to organizational values and principles; and (iv) an enabling workplace environment in which staff potential is maximized.

The Operations Manager leads and guides the Country Office Operations Team and fosters collaboration within the team, with programme staff and with other UN Agencies and a client-oriented approach. The Operations Manager works in close collaboration with programme teams in the office, providing close guidance to programme staff who perform adjunct operations functions, ensuring that such staff are knowledgeable of rules and procedures governing programme finances, donor reporting, and personnel. She/he also works in collaboration with operations staff in other UN Agencies, UN Women Regional Office and HQ staff and Government officials to successfully deliver operations services

Duties and Responsibilities

Key Functions and Accountabilities

Manage the operations in the Country Office:

• Serve as a member of the Senior Management team and provide advice and support to the Country Representative on operational issues; 
• Develop the annual workplan for the Operations Team and oversee its implementation and monitoring; 
• Participate in review meetings and assess the managerial and operational capacities of implementing partners in collaboration with the programme and technical team; 
• Manage business process mapping and establish internal standard operating procedures in all areas of the Operations Team’s functions; 
• Manage the implementation of corporate, budget, financial, procurement, and HR policies and systems and ensure adequate training of staff and project personnel on these issues; 
• Ensure a continuous and up-to-date flow of information between the CO, RO and HQ; 
• Oversee all operations activities, including finance, human resources, procurement, transport, IT, security, administration and ensure they follow UN Women rules, regulations, policies and procedures; 
• Manage staff in Operations Team: Finalize performance plans and evaluation standards; conduct performance assessments, provide feedback and coaching. 

Oversee planning, expenditure tracking and auditing of financial resources:

• Ensure strategic and efficient management of office and programme financial resources; 
• Exercise proper financial controls; 
• Report locally and to HQ on established structures; seek advice from RO when deviations may be necessary; 
• Review and take corrective action as appropriate on audit findings; 
• Perform Level 2 Committing Officer role in Quantum for voucher and Purchase Order (PO) approvals; 
• Ensure the CO’s compliance with Internal Control Framework, Delegation of Authority and segregation of duties and responsibilities. 

Oversee/Provide Human Resources services to the Tanzania Country Office:

• Oversee recruitment processes; liaise with the RO/HQ and service providers as necessary; 
• Oversee contracts; advise on appropriate contract modalities. 

Oversee procurement processes:   

• Manage the provision of goods and services for the CO and projects following established corporate procedures regarding sub-contract review and awarding of contracts, evaluate for cost effectiveness and manage the negotiations in connection with eventual agreements; 
• Manage the preparation of procurement plans in the CO;
• Participate/chair in local Procurement Review Committees (PRC); 
• Manage CO assets and liabilities and ensure proper inventory control. 

Oversee information and communications technology (ICT) management:

• Oversee the implementation of ICT systems; 
• Ensure staff have access to Quantum functionality for improved business results and improved client services; 
• Mange maintenance of a secure, reliable infrastructure environment for ICT and adequate planning for disasters and recoveries. 

Serve as the focal point for security issues and ensure safety and security of staff:

• Brief supervisor and UN Women personnel on security and safety matters and disseminate relevant information as advised by UNDSS, brief UN Women visitors on security; 
• Ensure full security and safety compliance with the UN and UN Women regulations and processes; 
• Liaise and work closely with Regional Security Specialist and Global Security Advisor;  
• In absence of Country Security Specialist, manage day-to-day security related matters; update personnel and dependents lists; provide reports; 
• Ensure that personnel request appropriate security clearance for travel; 
• Develop and maintain Business Continuity Plan. 

Participate in inter-agency activities:

• Represent UN Women in inter-agency meetings and working groups on operations issues to ensure UN Women's interests are reflected in common system activities related to common services and premises, cost recovery and cost sharing arrangements, privileges and immunities, entitlements and salary surveys, security etc;
• Liaise with UNDP and other UN agencies on operational issues, activities, and collaboration.  

Contribute to knowledge sharing between the Country Office and RO:

• Ensure knowledge is shared and adequately applied between the CO and RO in the region.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization:

Supervisory/Managerial Responsibilities:   The Operations Manager will have direct supervision of the country office operations team under the Four key sections, i.e. ICT, Human Resources, Finance, Procurement, Transport and Administration.  

Competencies

Core Values:

• Respect for Diversity
• Professionalism

Core Competencies:

• Awareness and Sensitivity Regarding Gender Issues
• Accountability
• Creative Problem Solving
• Effective Communication
• Inclusive Collaboration
• Stakeholder Engagement
• Leading by Example

Please visit this link for more information on UN Women's Core Values and Competencies: https://www.unwomen.org/en/about-us/employment/application-process#_Values ?

Functional Compitencies:

• Strong knowledge of operation, finance, procurement, human resources, ICT, and security systems and processes, particularly in the UN system is an asset; 
• Ability to provide advice and support; 
• Ability to lead formulation and monitoring of management projects; 
• Ability to handle confidential information 
• Good negotiating skills 
• Strong IT skills. 

Required Skills and Experience

Education and Certification:

• Master’s degree or equivalent in Business Administration, Public Administration, Finance, HR, or related field is required.  
• A first-level university degree in combination with two additional years of qualifying experience  may be accepted  in lieu of the advanced university degree. 

Experience:

• At least 5 years of progressively responsible experience at the national or international level, in office management, operations or finance; 
• Experience in leading a team; 
• Experience in working in a computer environment using multiple office software packages, experience in handling of web-based management systems and ERP systems, preferably Oracle Cloud; 
• Experience of accrual accounting, IPSAS or IFRS is highly desirable;  
• Professional background in programming/ projects management is desirable. 
• Fluency in English is required. 
• Knowledge of another official UN language is desirable (French, Arabic, Chinese, Russian or Spanish).

Application:

All applications must include (as an attachment) the completed UN Women Personal History form (P-11) which can be downloaded from:  https://www.unwomen.org/sites/default/files/Headquarters/Attachments/Sections/About%20Us/Employment/UN-Women-P11-Personal-History-Form.doc . Kindly note that the system will only allow one attachment. Applications without the completed UN Women P-11 form will be treated as incomplete and will not be considered for further assessment.

In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.

Diversity and inclusion:

At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.

If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.

UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women's policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Senior Operations Manager

Job Description:

About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.  Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. 

Process Overview*

Global Finance was set up in 2007 as a part of the CFO Global Delivery strategy to provide offshore delivery to Line of Business and Enterprise Finance functions. The capabilities hosted include Accounts Payable, General Accounting & Reconciliations, Management Reporting & Analysis, Research & Analytics, Financial Transaction Processing, Finance Systems Support & Regulatory reporting. Over the years, the scope of Global Finance has been expanded to include operations for other enterprise control functions like Human Resources and Risk and Compliance.

The FCPS (Finance Change and Production Services) team, which is part of the (GFC) Global Financial Control organization within CFO division, delivers finance projects and technology solutions for the Bank of America (BAC) enterprise and also supports Line of Business (LOB) projects that impact our core finance and general ledger applications.  The Finance Change team is responsible for overall program/project management, business analysis and requirements, functional design, testing, organization readiness and deployment activities. The Production Services function ensures all financial accounting & regulatory reporting systems and applications are operating smoothly from a functional perspective.

Job Description*

This role is for a Finance Project Manager resource responsible for leading medium sized or portions of large, more complex projects in support of the FCPS delivery of programs/projects in the US, EMEA, APAC and LATAM regulatory reporting groups and general ledger operations. It may also support BAU projects from a finance systems production services perspective. The role works closely with Global Technology and Operations, CFO and LOB stakeholders.

EMEA Regulatory Finance is responsible for ensuring efficient and proactive management of economic and regulatory capital and delivering timely and accurate reporting to regulators across EMEA. The change team supporting this function provides strategic solutions and day-to-day support services for business users based in Europe, working with the technology teams in London, Dublin and India.

The candidate will join the department in India to project manage one of the in-flight major initiatives as part of the strategic build-out of the regulatory reporting platform.

Responsibilities*

• The successful candidate will be responsible for project managing the delivery for key new regulatory requirements, for critical enhancements and for implementing the required processes and control framework
• The role will require extensive project management experience and the skills required to deliver a complex and multi-faceted project end-to-end
• The candidate will be responsible for both medium/long term project planning, as well as day-to-day task tracking and monitoring of risks, issues and dependencies
• The role will include working within a wider change programme and established Agile framework, as part of an ongoing complex strategic regulatory reporting infrastructure build programme
• Stakeholder and team management will be required across multiple global locations including the US, UK, Ireland and France
• This is an excellent opportunity for an individual who has demonstrable experience on large-scale regulatory change to manage and deliver a significant and high profile initiative

Requirements*

Education - Graduate degree in Commerce, Business or Technology.

Certifications If Any – Project Management

Experience Range*

14 to 18 years

Foundational skills*

• Strong project management experience structuring and delivering complex initiatives
• Proven experience delivering Finance regulatory reporting solutions and processes
• Understanding of high profile regulations (FinRep, CoRep, AnaCredit etc)
• Excellent communication skills required with ability to manage senior stakeholders and provide leadership updates
• Ability to positively drive work forward and create a strong team environment
• Structured approach to defining, executing and evidencing deliverables
• Ability to operate within a global environment working with stakeholders from multiple locations and time zones
• Experience in identifying and managing the risks, issues and dependencies inherent in delivering complex regulatory change

Desired skills

• Prior experience working within Agile methodologies / frameworks
• Prior experience of AXIOM platform

Experience of working within challenging and dynamic organisational contexts

Work Timings*

11:30 am to 8:30 pm

Job Location*

Learn more about this role

JR-24034046

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