servicenow assignment group rest api

Group Member Counts Reports

O ver the last couple of weeks I’ve seen the same type of question a few times. The questions center on group membership reporting and usually look something like the following…

“How can I generate a report showing which groups in my system have no users?” “How can I generate a report showing which groups have no active users?” “Is it possible to report on the number of active users in a group?” The biggest challenge in answering these questions is not around reporting on active users, but in reporting on groups that have no users. How do you bring up a report of records that don’t exist? When designing your Service-now implementation, its always important to understand the end reporting goals that correspond to each particular process. Reporting on groups with no members is a good example of a scenario where you’ll need to perform some sort of calculation and then capture that calculation somewhere where the data can be reported on. The questions above can be answered by doing the following…

1- Create 2 new integer fields on the Group (‘sys_user_group’) table — one called ‘Group members’ and one called ‘Active group members’. These fields will store the count of each of these group metrics and will be populated by a scheduled script job at a specified interval.

2- Create a new Scheduled Job entry (‘System Definition’ -> Scheduled Jobs) to automatically run a script of your choosing and use the following script…

Mark Stanger

Date Posted:

July 21, 2010

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Thanks for the share.

I got a similar requirements, but I solved it by creating a Business Rule on the “sys_user_grmember” table. When a new record is created, I increment the group variable. And do the opposite when the record is deleted ;).

If you need the counts to be accurate up to the second, then that’s the way to do it for sure. The scripting is pretty similar, but will run once for each record updated or deleted. The thing to remember (which you already know) is that if you remove or add 50 people from a group the entire script runs 50 times for that single action! Usually that isn’t an issue, but depending on how up-to-date you need the information you might go the scheduled job route instead.

For the scenario given above, you would actually need two business rules (one on the ‘sys_user_grmember’ table for group member counts and one on the ‘sys_user’ table for active user counts).

If you’ve got a script to share you’re welcome to post it in a comment here! It might help someone else with the same issue.

Comments are closed.

Achim says:

Jacob Kimball says:

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ServiceNow Advanced Reference Qualifier | How to filter the Assignment group based on Assigned To

Been in a predicament in ServiceNow, where you know the person a task needs to be assigned to, but don’t know the right group? I got you!

In this video, we add an advanced reference qualifier on a dictionary override on the assignment group fields (for incidents) that calls a server side script include to run some funky glideRecord queries and return as back a refined list of group sys_id’s. Its then these groups that are shown when you click the Assignment Group magnifying glass.

https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/script/server-scripting/concept/c_ReferenceQualifiers.html

https://www.servicenow.com/community/developer-forum/dynamic-advanced-reference-qualifier-examples/m-p/1386576

Reference Qualifier bit:

javascript:new global.AssignmentGroupFilter().refineAssignmentGroup(current.assigned_to)

Script Include:

Tags: advanced reference qualifier beth anglin GlideRecord reference field reference qualifier script include servicenerd servicenow admin servicenow demo servicenow tutorial sysid in

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Using Case API to find the right assignment group

We are using the Case APi to create an HRSD case in Servicenow - however, can a servicenow API be used to assign the right assignment group?

We would like the web service to lookup the right COE based on the location thats coming in the payload.

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Create an assignment group

Create an Operational Technology (OT) specific assignment group to assign to OT incident records.

Role required: admin

The Assignment Group field in an OT incident record only shows assignment groups with the type OT. This helps separate Operational Technology (OT) and Information Technology (IT) incidents.

You can create OT-specific assignment groups that you want visible on an OT incident record.

• \n Navigate to All > User Administration > Groups . \n
• \n Select New . \n

• \n Select Submit . \n

Now, the OT-specific assignment group is visible on the incident record.

servicenow disable assignment group

For the latest information, see http://docs.servicenow.com/?context=create-incident&version=latest There are situations where an incidents with specific assignment group (s) to restrict visibility only

Use the Type field to define categories of groups. Once defined, you can use these categories to filter assignment groups based on the group type using a reference qualifier.

Configure the group type for assignment groups - Product Documentation: Vancouver - Now Support Portal

Use the Type field to define categories of groups. Once defined, you can use these categories to filter assignment groups based on the group type using a reference qualifier. For example, when selecting

How can you restrict people from using the "Assigned To" field on incidents from assigning incidents directly to people if they are not a member of that group?

Creating Groups. To create groups, use the All menu in the main ServiceNow browser window (not Studio) to open User Administration > Groups. Click the New button. Configure the group: Name: Name of the group. Manager: Group manager or lead. Group email: Group email distribution list or the email address of the group's point of contact, such as ...

One common configuration task in ServiceNow is to disable (make read-only) or remove certain select options from a choice list of a particular choice field. By far, the most common scenario where I've seen this is when a customer wants to restrict access to some 'Closed' type of option in a choice list depending on the role of the user. This is so common, in fact, that it has been worked ...

I want to update the assignment group to a particular assignment group when the condition fulfills on RITM ie. service offering is xyz and location is abc, then it should update.

Manager - Should be MANDATORY, every group should have an active manager that is responsible for keeping the group up to date, in terms of purpose, members, description, etc. They should be responsible for quarterly reviewing the group. Note: Many organizations also add a custom field for manager delegates to specify additional users, or they use the OOB delegates feature in ServiceNow.

in the AD, navigate to the group in the ServiceNow OU. navigate to the appropriate group record (sys_user_group table, or Groups in the application navigator) edit the Team Lead field (list) to add/remove the person as a team lead. Modify assignment group to Active Directory in the ServiceNow OU:

The User record also includes a list of roles that are assigned to the user. To see a User record, in the main ServiceNow browser tab, use the All menu to open User Administration > Users. Click a user in the User record list to view the user configuration. User records contain a Roles related list (tab). System Administrators add roles to User ...

User Notification Preferences. In the main ServiceNow browser window, use the Show Notifications icon (. ) to open the Settings dialog () and manage user notifications using the Core UI tab. Users can: Enable/disable notifications. Add a new channel (email address, mobile device for push notifications, SMS, voice)

Assigned to and Assignment group. The Assigned to [assigned_to] field is a reference field type that points to the Users [sys_user] table. This field is generally used to designate a user to work on, or be responsible for the task. By default, this field has a reference qualifier (role=itil) set on its dictionary record that prevents any non ...

How to hide the inactive group from the assignment group list on the incident form Resolution Assignment group needs to be filtered based on active values. Following are the steps to achieve this: 1.

This ServiceNow tutorial will demonstrate how to add users to an assignment group in ServiceNow. Specifically, it will demonstrate how to add user to Service...

Here are ten different methods to find the sys_id of a record in ServiceNow: Right-click or hamburger. You can right-click the header bar of most forms and find the sys_id. To get a sys_id from the header bar: Navigate to the record where you are looking for a sys_id. Right-click the header bar and select Copy sys_id.

If the Disable User Account action disables the account configured in Active Directory (on-premises) Connection Settings in Third-Party Integration, you will not be able to restore the disabled accounts. ... The ServiceNow assignment group you want to assign the ticket to. Assigned ...

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Create an assignment group - Product Documentation: Utah - Now Support Portal.

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How to get the group name associated with username in service now by REST API

https://MYINSTANCE.now.com/api/now/table/sys_user_grmember?sysparm_display_value=all

and so on......

how can i get group name by giving username as rahul davis with sysparm with this API can anyone suggest me which one i have to use for this json format ??

• [link]( MYINSTANCE.service-now.com/api/now/table/… ‌​ry=user=Rahul Davis) i have used this but no use. :( –  Rahul Davis Commented Sep 3, 2017 at 1:56

First of all, you don't want to pull group membership based on a user's name, because name is not a unique value. Instead, if you can't get the user's sys_id, you might want to use their user ID . To do that, simply use a REST GET call on the following API:

https://[[INSTANCE]].service-now.com/api/now/table/sys_user_grmember ? sysparm_query=user.user_name%3D[[USERNAME]] &sysparm_display_value=all

Simply replace [[INSTANCE]] with your instance name, and [[USERNAME]] with the username you're looking for. In this line above, you can see the segment in italic ( sysparm_query=user.user_name%3D[[USERNAME]] ) is the query. I got it, by navigating to sys_user_grmember.list from the application navigator, and running a query by dot-walking from the user field, to the user's used ID field in the query, and checking for a specific user ID.

Also, if you're looking for the group name , just append &sysparm_fields=group.name to your query URI.

You can use the "REST API Explorer" in ServiceNow to construct REST queries using the table, or other APIs, really easily in the future, if you ever need some quick help! :-)

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