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3 Help Desk Resume Examples Built to Work in 2024 

Stephen Greet

Help Desk Resume

It help desk resume, help desk technician resume.

  • Write Your Help Desk Resume

Being a help desk technician is all about being the go-to support hero for tech-related woes. You’re the friendly face or voice that guides users through their IT troubles, from computer hiccups to forgotten passwords. 

Your knack for problem-solving and communication makes you a troubleshooter extraordinaire. However, crafting a resume that showcases your IT prowess can be as tricky as decoding a complex error message. 

If you’re ready to put your skills on paper and land that dream job, we’re here to lend a hand. Our expert-written help desk resume examples can help you with everything from picking the right job skills to making your experience pop.

or download as PDF

Help desk resume example with 9 years of experience

Why this resume works

  • It may not seem like much at first but specifying how you used industry-specific tools to make quantifiable differences can go a long way! Don’t sleep on your technical experience either! Add any instances when you monitored and improved a network’s security.

IT help desk resume example with 10 years of experience

  • Can’t forget about regulations too now, can we? If you’ve ever helped a company save costs on potential compliance fines, make sure to mention it and prove your dedication to any employer!

Help desk technician resume example with 11 years of experience

  • Once done, back up these metrics with actionable points like increasing a system’s uptime rate from 87% to 98.3%, or improving overall productivity by 26%.

Related resume examples

  • Customer service
  • Office assistant

Adapt Your Help Desk Resume to Match Every Job Description

Job seeker stands with hands in air, questioning how to fill out job materials

When it comes to showcasing your skills as a help desk technician, you’ve got a toolbox full of tech expertise that employers are eager to see. Your resume is where you can dive into it. Be specific and steer clear of vague, generic terms—your IT-focused resume should shine a spotlight on your technical prowess.

Zoom in on the hard skills you’ve honed. List the software applications you’re fluent in, any cyber security frameworks you’ve mastered, and, of course, any programming languages that you’ve conquered. 

Highlight your know-how in networks, malware detection, and understanding system vulnerabilities. Remember, the key is to match the skills you have with what the job demands.

Need some help?

15 top help desk skills

  • Customer Service
  • Ticketing Systems
  • Hardware Knowledge
  • Network Troubleshooting
  • Cybersecurity
  • Mobile Device Support
  • Active Directory

help desk responsibilities for resume

Your help desk work experience bullet points

Your days working as a help desk technician are often a whirlwind of assisting users, resolving IT issues, and ensuring smooth tech operations. However, when it comes to your resume, it’s the remarkable achievements that truly matter.

Your work ensures that everything runs smoothly without interruptions or costly downtimes, and it’s important that you highlight this. Showcase moments you’re proud of, whether speeding up response times, reducing system downtime, or increasing user satisfaction. 

Quantify your achievements with metrics whenever possible to lend them more weight and set yourself apart from the competition.

  • Highlight how quickly you were able to acknowledge and address user requests or IT issues.
  • Showcase your ability to resolve issues on the first interaction, minimizing the need for multiple support interactions and improving user satisfaction.
  • Use surveys or feedback data to quantify user satisfaction and report consistent ratings of 95% or higher.
  • Quantify how your support efforts reduced system or network downtime, resulting in increased productivity and cost savings.

See what we mean?

  • Developed a weekly backup schedule through Acronis Backup which decreased data loss incidents by 97%
  • Led a project to update password security policies using LastPass, curbing security breaches by 56%
  • Facilitated 1,742 remote support sessions using TeamViewer, resolving 92% of issues without on-site intervention
  • Leveraged Microsoft Teams’ bot and integration features to automate routine tasks, enhancing team productivity by 18%

9 active verbs to start your help desk work experience bullet points

  • Implemented
  • Optimized 
  • Coordinated
  • Collaborated 

3 Tips for Writing an Entry-Level Help Desk Resume

  • Showcase relevant coursework and academic projects that demonstrate your technical abilities. For instance, you could mention a group project where you contributed to designing and implementing a help desk ticketing system for your IT class. These hands-on experiences provide valuable insights into your capabilities and problem-solving skills.
  • Your hobbies and interests can be a goldmine of relevant skills. If you’re passionate about building computers, troubleshooting software, or managing home networks as a hobby, don’t hesitate to mention it. Show how your love for technology extends beyond the classroom and into your personal life, highlighting your dedication to the field.
  • Use a career objective statement to outline your aspirations as a help desk technician. Be specific about the kind of support you want to provide and the impact you aim to make. This helps employers understand your goals and motivations, even if you have limited professional experience .

3 Tips for Writing a Help Desk Resume With Prior Experience

  • Working in a help desk environment means working with people, but don’t list “teamwork” in your skills section. Instead, emphasize your customer-centric mindset by adding metrics like the number of resolved support tickets or the average 5-star rating you get every month.
  • If you’ve developed expertise in specific areas of help desk support, such as hardware troubleshooting, software configuration, or network diagnostics, don’t be afraid to brag about it. For instance, if you’re skilled in remote desktop support, emphasize how your proficiency can benefit remote workers.
  • List any certifications that align with the help desk field. Certificates such as CompTIA A+, CompTIA Network+, or HDI Support Center Analyst can boost your credibility. 

You can include a career summary , but it’s optional. If you choose to have one, make it job-specific. Focus on your key proficiencies, such as specific operating systems (Windows, Linux, MacOS) that directly relate to the job.

It’s usually better to focus on your technical skills, namely hardware and software proficiencies. Talk about your in-depth knowledge of Spiceworks, RDP, backing up data, and IT security—your soft skills will shine through your cover letter.

Metrics that demonstrate your impact can set you apart. Highlight statistics such as reduced response times, increased user satisfaction scores, first call resolution rates, or decreased system downtime. 

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  • • Resolved technical issues for over 100 employees, increasing overall productivity by 20%
  • • Implemented new IT systems, increasing system efficiency by 15%
  • • Led a team of 5 junior IT specialists, improving team efficiency by 10%
  • • Resolved technical issues for over 50 employees, ensuring minimal downtime
  • • Assisted in the implementation of new IT systems, reducing system errors by 25%
  • • Collaborated with the IT team to meet quarterly targets, achieving 100% of goals
  • • Supported senior IT specialists in resolving technical issues, contributing to a 10% increase in efficiency
  • • Assisted in managing IT systems for 20 employees, maintaining 100% system uptime
  • • Assisted in the preparation of quarterly IT reports, achieving 95% accuracy

5 Help Desk Resume Examples & Guide for 2024

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All resume examples in this guide

help desk responsibilities for resume

Desktop Support

help desk responsibilities for resume

Help Desk Manager

help desk responsibilities for resume

Service Desk Manager

help desk responsibilities for resume

Technical Support Manager

Resume guide, in this guide, you’ll learn, looking for related resumes, how to create a help desk resume that gets you hired, the right way to write a header for a help desk resume, how to make an outstanding experience section for your help desk resume, 18 essential skills to highlight in your help desk resume.

Help Desk resume example

The customer is king.

But as a help desk…

You’re the king of customer service.

Anyone can pick up the phone or respond to an email, but very few can do so efficiently.

Your work extends way beyond solving simple technical problems.

Without you, companies can’t keep up good relationships with their clients. Many businesses would struggle to improve their brand image and keep their loyal customers around.

You help employees from inner departments solve tech issues in a timely fashion. That’s how you allow everyone to be more productive and stay focused on crucial tasks.

Thankfully…

The days of simple FAQ pages and Q&A sections on forums are over.

Companies have understood the full extent of your importance. That explains why headhunters today work hard to recruit the best help desk professionals.

But to land the job you want:

You need an outstanding help desk resume that promotes your worth. And that’s what we’re going to teach you today.

We created this guide to help you make a brilliant resume that stands out and gets results.

We’ll show you how to feature the right skills, experience, and other essential sections to make you shine.

Let’s get started.

  • Why reading the job description is crucial to picking and featuring the right experience and skills on your resume
  • How to structure and format your resume to inspire recruiters and keep them reading
  • Best way to showcase your relevant experience and convince headhunters of your worth
  • Top technical and soft skills to help you master your job duties and excel at customer service
  • Most important additional sections to include if you want to outshine your competition
  • Computer Science Resume
  • Network Engineer Resume
  • Tech Resume
  • IT Project Manager Resume

A help desk resume is your chance to leave a strong first impression on recruiters and make them want you.

It's not just a bunch of details or meaningless words sitting on a page. In reality, it's the portal through which you'll land the job you want at the company of your dreams.

Every detail matters, from the way you structure your resume to the way you write your sentences.

Therefore, you must remain strategic in your approach.

First of all:

You need to pick a proper layout for your resume .

There are lots of options to choose from, but not all of them will fit your background.

Here are your two options:

If you have a rich work history and lots of details to share, a reverse-chronological layout is best. Combine that with a double-column temlplate and you can fit everything within a single page without sacrificing any details.

A single column resume template works great for you if you're just getting started as a help desk. You don't want to leave lots of white space in your resume, so you can structure the information to fill the whole page. You might prefer the funcional resume layout in such case, as it allows you to focus on skills, rather than experience.

You need to be different from everyone else.

Think about it for a second…

The company needs assistance from a professional help desk. They've been looking for an ideal candidate for a while — yet they still haven't hired anyone.

Why do you think is that?

Two reasons:

  • The majority of applicants don't have the right set of experience and skills to compete for the job
  • No one has addressed the hiring company's needs precisely, and most candidates are ego-centric only looking for their own interest

That's where you'll beg to differ and prove yourself deserving of the position.

You'll highlight your unique expertise, most excellent qualities, and career achievements to stand out from the pack. But more importantly, you'll tailor your resume to answer to the company's needs precisely.

This way, you're outperforming everyone in the race and give recruiters a million reasons to hire you.

Best sections for a help desk resume

  • Certifications

What recruiters want to see in a help desk resume

  • The right customer service experience to help you assist clients effectively
  • A solid background in IT and computer science to prove your fitness for the job
  • Quantifiable achievements and work results demonstrated through reliable metrics and precise numbers
  • Eagerness to learn various technical skills quickly and apply the knowledge in practice
  • A set of soft skills including solution-oriented mindset, patience, and interpersonal abilities to allow for flawless communication

The header is a small section sitting at the top of your resume to help you identify yourself.

It only includes personal details - so it shouldn't affect your chances of getting hired.

You want recruiters to remember who you are in a pile of hundreds of resumes. So, this is your chance to hammer your name into their heads.

You must follow the right structure in making your header. You have to feature your key personal details. And you also need to leave away any unnecessary information.

So, where do you begin?

It's simple.

For starters, you only need to include the following information:

  • Email address

Next, you'll work on placing them correctly on the page.

Make your name memorable by using a bigger font and separating it from the rest of the details.

The job title comes underneath your full name but in a smaller font.

Featuring your full address is optional, especially if you live far away from the hiring company's location.

So, adding just the city and state in your address is okay.

LinkedIn is where most headhunters go to publish job postings and find qualified candidates. And the platform presents an opportunity for applicants to showcase their worth beyond a one-page resume.

Featuring a link to your LinkedIn profile is your way of helping recruiters notice you. It allows them to learn more about you before the interview, which is something they're grateful for.

Let's look at a couple of examples:

Recruiters must be sure that you're their best candidate they can hire before choosing you.

They want to see that you have solid experience with customer experience. And they need to be sure of your IT skills and problem-solving abilities.

But how do you prove any of that?

Well… it's quite simple!

Show that you've done it all before.

Craft an experience section that presents your job experience professionally. Then, fill it with details about your career successes and accomplishments.

Here are three golden rules to follow when writing your experience section:

1- List your experience in chronological order.

A perfect experience section must be chronological. That means you should start from the most recent position and continue further down.

You don't need to include every single position you've ever had. So, be careful when choosing what you put in this section.

2- Be specific.

It's more important to show than just tell when talking about your work history.

Headhunters are tired of reading repetitive job tasks over and over again. Every applicant they come across sounds the same with all the generic duties they find on Google.

The key here is to give recruiters what they want to see specifically. And to find that, you must look through the job description .

Make each bullet point you list here counts by mentioning the impact you had in your previous positions.

But more importantly:

Everything you mention here has to be relevant to the job you're applying for.

3- Quantify your achievements.

This rule gives hiring managers a rational anchor point for comparison. If your numbers are better than everyone else's, you'll separate yourself from the pack.

You won't be stuck at the bottom with the unqualified candidates who also claim to be good at customer support.

Each bullet point must come with a concrete example or a quantifiable achievement to inspire headhunters.

Use precise numbers of the results you achieved in the past to quantify your career wins.

Check out this example:

  • • Responsible for customer service and inquiries
  • • Helped customers with technical issues related to the company’s products and services
  • • Stayed up-to-date with the latest company technologies and software updates

Nobody likes buzzwords , especially not hiring managers.

They've read hundreds of resumes where job responsibilities are listed with no concrete numbers to prove them.

There's nothing to back up those claims and achievements. As a result, such resumes get largely ignored or even count against the applicant.

The solution is to focus on concrete numbers to demonstrate your impact as a help desk professional.

You need to keep an active language when showcasing your work as a help desk. Stick to action verbs and industry-specific verbs to highlight relevance and competence.

Now, here's what a great help desk experience section looks like:

  • • Answered, evaluated, and prioritized 3200 customer inquiries and support requests while maintaining 98% ratings of positive feedback
  • • Assisted in the hiring and scaling of the team from 10 teammates to 35 by screening potential candidates
  • • Recorded, tracked, and updated support interactions using the company’s ticketing system to help with software development

Featuring the right skills in your resume is key to getting you hired.

Recruiters often find themselves stuck choosing between candidates with the same level of experience. So they rely on the skills section to decide on the best applicant for the job.

But here’s the thing:

It isn’t always clear to you as a job-seeker which talents are essential to showcase in your resume.

Companies differ in the way they operate and deal with their customers. The technologies and tools they use also vary significantly from one industry to another.

As a rule of thumb, you must focus this section on two types of skills:

  • Soft skills
  • Technical skills

Soft skills include customer service, the ability to stay on top of client requests, troubleshooting, problem-solving, etc…

Patience and solution-oriented thinking are also crucial to helping you excel at your job.

Moreover, you must demonstrate a willingness to learn and adapt to new tools whenever needed. That shows hiring managers your eagerness to succeed at the job and go the extra mile.

On the other hand:

Technical skills vary widely based on the technology used by the company. There are no universally sought-after technical skills in the job market today.

You can recognize what the company needs from you in the job offer. And many tools and technologies are so popular that most businesses in the market today are using them.

So, by this point…

Your primary focus should be to find the most relevant abilities required for the job. Once you identify them, you’ll only need to narrow your list down and present it in this section.

To do that, you should:

  • List all the soft and hard skills you possess in one list.
  • Define the most sought-after soft/technical talents by reading the job description and keep them in a separate list
  • See which skills correlate the most (those are the ones your help desk resume needs to feature)

Here’s our hand-picked list of the most critical help desk resume skills:

Most sought-after technical skills for help desk resume

  • Active directory
  • Desktop support
  • Technical support
  • Service desk
  • Microsoft Office Suite
  • Google Suite
  • Troubleshooting
  • Email support

Best soft skills to showcase in your help desk resume

  • Customer service
  • Collaboration
  • Communication
  • Problem-solving
  • Time management
  • Multitasking
  • Attention to detail
  • Solution-oriented

Key Takeaways

  • Read the job description thoroughly to identify the hiring company’s needs and address them in your resume
  • Create an eye-grabbing header to keep headhunters reading
  • Feature your relevant work experience and solidify your claims through precise metrics and quantifiable achievements
  • Showcase your technical/soft skills in your experience and skills section to make your resume more appealing
  • Feature your educational background and certificates to stand out from the crowd and outshine your competitors

Help Desk resume examples

Explore additional help desk resume samples and guides and see what works for your level of experience or role.

Desktop Support Resume Example

Desktop support roles are similar to a foundational pillar in IT infrastructure. Therefore, desktop support trends can impact the way whole organizations function.

Emphasize your ability to troubleshoot swiftly and accurately. Display your familiarity with common operating systems and applications. Demonstrate your soft skills relevant to desktop support such as communication, team work and patience. Prove that you understand user issues and solve accordingly. Frame your resume in such a way that it showcases your skills in hardware and software, as well as how those skills led to efficient troubleshooting.

Don't just list qualifications; show how you used them to improve the system. Following 'skill-action-results' could look like 'improved ticket resolution time by...' or 'reduced system crashes by...' and so on.

Help Desk Manager Resume Example

Help Desk Managers play a critical role in customer service. Their actions can have great influence on customer satisfaction and brand loyalty.

Experience in software such as ticket tracking systems and database software is a must. Showcase your customer service skills and ability to manage teams. Demonstrate how you have implemented support strategies that reduced resolution time and improved satisfaction.

Avoid simply listing skills. Instead, show how your management style and technical abilities resulted in improved key performance indicators (KPIs). For example, 'Reduced average call handling time by implementing...', 'Increased customer satisfaction by...' et cetera.

Service Desk Manager Resume Example

A Service Desk Manager role is as a bridge between users and IT operations. This influential role can shape IT processes within a company.

Your resume should demonstrate your expertise in IT service management principles like ITIL or COBIT. Highlight how you have developed and implemented operational procedures that improved efficiency.

Don’t just list your skills. Instead, show how they have led to more efficient operations. Following 'skill-action-results' could look like 'lowered downtimes by implementing...', 'improved service delivery through...' and so on.

Technical Support Manager Resume Example

Technical Support Manager roles form a cornerstone of customer and client support systems. Trends within this sphere have far-reaching implications for any tech company.

Among others, highlight your ability to manage and train a team of tech support representatives. Tout your familiarity with a range of software and hardware specific to your industry. Demonstrate a history of increasing customer satisfaction rating by streamlining the tech support process.

Show, not just tell, your skills. e.g. 'lowered tech support turnaround times...', 'improved customer satisfaction ratings by...' and more.

help desk resume example

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Help Desk Support Resume: Examples and Best Practices

help desk responsibilities for resume

A well-crafted Help Desk Support Resume is critical for job seekers who want to land a Help Desk Support job. A Help Desk Support Resume serves as an introduction to the job candidate and provides a snapshot of their experience and qualifications.

A Help Desk Support Resume that is poorly written or lacks information can immediately disqualify a candidate from consideration. Conversely, a well-written and tailored Help Desk Support Resume can set a candidate apart from the competition and increase their chances of getting an interview.

Key Elements of a Help Desk Support Resume

When it comes to creating a help desk support resume, there are some key elements that every candidate should include. These elements will not only showcase your relevant experience and qualifications, but will also make it easier for potential employers to contact you for an interview. In this section, we will discuss the five key elements that should be included in every help desk support resume.

A. Contact Information

The first element of your help desk support resume should be your contact information. Make sure to include your full name, phone number, email address, and physical address. You can also include links to your LinkedIn profile or other professional online profiles. This information should be placed at the top of your resume so that potential employers can easily find it.

B. Summary Statement/Objective Statement

The second element of your help desk support resume should be a brief summary or objective statement. This statement should be one or two sentences that summarize your skills and experience. Make sure to tailor this statement to the job you are applying for. If you are unsure what to include, review the job description and company website for guidance.

C. Relevant Skills and Qualifications

The third element of your help desk support resume should be a list of your relevant skills and qualifications. Make sure to include any software, hardware, or systems that you are proficient in. You should also include any certifications or relevant training that you have completed. This section should be tailored to the job you are applying for so that potential employers can easily see how your skills match their needs.

help desk responsibilities for resume

D. Work Experience

The fourth element of your help desk support resume should be a detailed list of your work experience. Make sure to include the dates of employment, job titles, and key responsibilities. You should also include any accomplishments or positive feedback that you received while on the job. This section should be in reverse chronological order so that potential employers can see your most recent experience first.

E. Education and Certifications

The final element of your help desk support resume should be your education and certifications. Make sure to include the name of the institution, degree or certification earned, and the graduation date. You can also include any relevant coursework or projects. This section should be placed after your work experience section.

A strong help desk support resume should include all of these key elements. By tailoring your resume to the job you are applying for and highlighting your relevant experience and qualifications, you will increase your chances of getting an interview and landing the job.

Best Practices for Writing a Help Desk Support Resume

As a help desk support professional, it’s essential to create a resume that not only highlights your skills and experience but also demonstrates that you’re an excellent candidate for the job. Here are some best practices to follow when writing your help desk support resume:

A. Tailor Your Resume to the Job

Tailor your resume to the specific help desk support position you’re applying to. Read the job posting carefully and ensure that your resume highlights your relevant experience, skills, and education. Include any certifications or credentials that are required for the job.

B. Use Keywords and Phrases from the Job Posting

Use keywords and phrases from the job posting throughout your resume. This will help you stand out from other applicants and show the hiring manager that you have a deep understanding of the position requirements. Make sure to use specific technical terms and industry jargon that are relevant to the job.

C. Highlight Your Achievements and Responsibilities

Highlight your achievements and responsibilities in your previous roles. Be specific about your accomplishments and quantify them whenever possible. For example, if you reduced call wait times, include the percentage by which you reduced them.

D. Keep it Brief and to the Point

Keep your resume brief, concise, and to the point. Help desk support managers are usually very busy and don’t have time to read lengthy resumes. Try to limit your resume to one or two pages, using bullet points to summarize your experience and skills.

E. Use Action Verbs and Quantify Your Achievements

Use action verbs and quantify your achievements throughout your resume. This will help you convey a sense of action and accomplishment in your previous roles. For example, instead of saying “Answered customer calls,” say “Resolved customer issues by answering 50+ calls per day with a 95% customer satisfaction rating.”

Follow these best practices when writing your help desk support resume and stand out from the rest of the applicants. Remember, your resume is your first chance to make an impression, so make it count!

Examples of Help Desk Support Resumes

Sample help desk support resume #1.

Name: John Doe

Summary: 5+ years of experience in providing technical support and troubleshooting to end-users.

  • Experience with Windows and Mac OS
  • Knowledgeable in Microsoft Office Suite and Google Suite
  • Excellent communication and customer service skills
  • Knowledge in network administration
  • Experience in remote desktop support
  • Adept in ticketing systems and knowledge bases

Experience:

  • Technical Support Specialist, XYZ Company (2 years)
  • Provided level 1 and 2 support to end-users for software, hardware and network issues
  • Configured and installed software, hardware, network and peripheral devices for new users
  • Maintained accurate records of service requests and resolutions through a ticketing system
  • Help Desk Analyst, ABC Company (3 years)
  • Resolved technical issues via phone, email or remote access
  • Collaborated with team members to investigate and troubleshoot complex issues
  • Provided first-class customer service to end-users

Bachelor of Science in Computer Science, XYZ University Relevant coursework: Networking fundamentals, Operating Systems, Database Management

Sample Help Desk Support Resume #2

Name: Jane Smith

Summary: 8 years of experience in technical support and problem-solving with a reputation for excellent interpersonal skills.

  • Proficient in Mac and Windows environments
  • Adept in Citrix, Active Directory and Exchange
  • Skilled in remote support
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Proven ability to work effectively both independently and in a team environment

1. Technical Support Engineer, DEF Company (5 years)

  • Resolved technical support requests for software, hardware, network, and server issues
  • Provided new employee onboarding training and support
  • Monitored backups and ensured all servers were up-to-date with software patches

2. Help Desk Manager, GHI Company (3 years)

  • Managed a team of four help desk analysts
  • Provided remote and on-site support to internal and external customers
  • Maintained ticket tracking system and provided monthly reports to management

Sample Help Desk Support Resume #3

Name: Mike Johnson

Summary: Help desk support specialist with over 7 years of experience providing top-notch technical support and customer service to end-users.

  • Proficient in Windows and Mac OS
  • Strong knowledge of Microsoft Office and other software applications
  • Experience with network management and remote desktop support
  • Excellent communication and interpersonal skills
  • Ability to prioritize and work well under pressure

1. Help Desk Support Specialist, XYZ Corporation (4 years)

  • Provided technical support and troubleshooting for software and hardware issues
  • Assisted end-users with account setup, password resets, and system configurations
  • Utilized remote desktop tools to resolve issues efficiently
  • Documented support requests and solutions in the ticketing system
  • Collaborated with cross-functional teams to resolve complex technical problems

2. Technical Support Analyst, ABC Company (3 years)

  • Responded to support tickets and provided timely resolutions to end-user problems
  • Installed, configured, and maintained software and hardware systems
  • Performed system upgrades and patches to ensure optimal performance
  • Assisted in training new team members on support processes and procedures
  • Collaborated with vendors and escalated issues as needed for prompt resolution

Tips for Crafting a Stand-Out Resume Summary

A. Importance of a Strong Resume Summary

The resume summary serves as the first impression on potential employers. It is a brief paragraph located at the top of the page that summarizes your skills, experiences, and accomplishments. A strong resume summary can set you apart from other candidates by highlighting your unique value proposition and attracting the attention of the hiring manager.

A well-crafted resume summary can also give a clear idea of your career goals, your experience, and what you can offer to the company. It’s an opportunity for you to showcase your strengths and highlight how your skills align with the job you are applying for.

B. Examples of Effective Resume Summaries

Customer-oriented Help Desk Support with 5 years of experience providing technical assistance and support to internal and external stakeholders. Proficient in troubleshooting hardware and software issues, managing IT assets and helping end-users with their technical needs. Certifications include CCNA and CompTIA A+.

IT Specialist with a strong background in Tier 1 and 2 support experience. Equipped with excellent communication skills to provide efficient solutions for hardware and software issues. Proficient in MS Office programs, Active Directory, and remote access applications.

Help Desk Technician with over 3 years of experience in providing technical support for internal and external customers. Expertise in proactive system monitoring, hardware and software installation, and server management. Certifications include MCSA and ITIL Foundation.

C. Tips for Writing an Effective Resume Summary

Keep it concise: Your resume summary should be no more than 3-4 sentences long. Focus on highlighting your most relevant skills and experiences.

Tailor it to the job: Read the job description carefully and adjust your summary to emphasize how your skills align with the job requirements.

Highlight your accomplishments: Use strong action verbs to describe your accomplishments and quantify them with specific numbers.

Showcase your skills: Highlight the skills that you bring to the table and how they can add value to the organization.

Use keywords: Incorporate keywords that are relevant to the job description and industry standards. This will help your resume get past the automated tracking systems and noticed by human recruiters.

A strong resume summary can make all the difference in your job search. By focusing on your skills and experiences, tailoring it to the job you are applying for, and using strong action verbs and keywords, you can craft a stand-out resume summary that highlights your unique value and enhances your chances of getting hired.

Common Mistakes to Avoid in Help Desk Support Resumes

When creating a Help Desk Support resume, it is important to avoid common mistakes that can harm your chances of landing an interview. Here are some things to watch out for:

A. Generic Resumes that Lack Details

Avoid creating a generic resume that lacks specific details about your experience and qualifications. Make sure to tailor your resume to the specific job you’re applying for by highlighting relevant skills and accomplishments.

B. Typos and Grammatical Errors

Nothing can destroy your chances of getting an interview faster than typos and grammatical errors. Make sure to proofread your resume carefully for mistakes in spelling, grammar, and punctuation.

C. Including Irrelevant Information

Avoid including information that isn’t relevant to the job you’re applying for. Information about your hobbies or personal interests, for example, may not be important to a potential employer unless they directly relate to the position.

D. Exaggerating Accomplishments and Skills

Exaggerating your accomplishments and skills can be tempting, but it is not a good way to impress potential employers. Stick to the facts and provide concrete examples of your achievements to demonstrate your value as a Help Desk Support professional. Keep your resume concise and avoid using too many words to describe your accomplishments and skills.

Help Desk Support Resume Template and Format

If you’re looking to pursue a career in Help Desk Support, it’s essential to have a well-formatted and professionally crafted resume that stands out from the crowd. The following sections will guide you through the steps required to create a winning Help Desk Support resume.

A. Proper Formatting of a Help Desk Support Resume

A well-structured Help Desk Support resume should be divided into different sections, including:

  • Contact Information
  • Objective Statement
  • Professional Summary
  • Certifications

Technical Skills

  • Professional Experience

These sections should be arranged chronologically, starting with the most recent and ending with the oldest. It’s essential to customize your resume to cater to the specific employer’s needs while highlighting your skills and experience.

B. Recommended Font, Margins, and Spacing

Choosing the right typeface and font size is crucial in making your resume legible and easy to read. It’s recommended to use a standard font, such as Arial, Times New Roman, or Calibri, with a font size between 10pt and 12pt.

When it comes to margins, it’s suggested to set them at 1 inch all around, allowing sufficient white space for readability. Additionally, proper spacing between paragraphs and sections is crucial. Using a single line break or double spacing, depending on your preference, can ensure the reader’s attention.

C. Resume Templates for Help Desk Support Professionals

Thankfully, several Help Desk Support resume templates can serve as a basis for crafting your own. These templates, easily customizable and tailored to your needs, can save you time and make your resume aesthetically pleasing.

While there’s no ‘one size fits all’ approach to resume templates, selecting one that caters to the required skillset, industry, and experience can help you land your dream job. When using a resume template, remember to adjust it to your individual work experience, education, and skillset.

Crafting a winning Help Desk Support resume requires effort, attention to detail, and customization to the specific employer’s needs. Utilizing these best practices of proper formatting, font, margins, and spacing, along with selecting an appropriate resume template, can help set you apart from the crowd and land you a job.

How to Showcase Soft Skills in a Help Desk Support Resume

When it comes to applying for a help desk support role, it’s important to acknowledge the value of soft skills. While technical ability is crucial to the position, possessing soft skills can make all the difference in providing exceptional customer service.

A. Importance of Soft Skills in a Help Desk Support Role

In a help desk support role, you will be the face of the company for many customers. It’s important to have exceptional soft skills to handle difficult customers, diffuse tensions, and offer effective solutions. Soft skills can also assist in creating a positive customer experience, which can lead to repeat business and positive reviews.

B. Examples of Relevant Soft Skills

Some of the essential soft skills you should possess as a help desk support professional include:

  • Communication: Clear and concise communication is key to resolving customer issues. Active listening and adapting your communication style to suit the customer’s needs and personality can also increase their satisfaction levels.
  • Empathy: Being able to identify with your customers’ concerns can help them feel heard and understood. This can result in a positive outcome, even in challenging situations.
  • Time Management: Effectively managing your time and workload can increase your efficiency and the number of customers you’re able to assist.
  • Problem-solving: As a help desk support professional, you will encounter a wide variety of issues. Being able to think critically and offer creative solutions is essential to succeeding in this role.

C. Tips for Highlighting Soft Skills in Your Resume

To showcase your soft skills effectively, consider the following tips:

Utilize the job description: Review the job description and ensure that you include any keywords or phrases that are mentioned. This can demonstrate that you possess these skills and are a strong match for the position.

Use specific examples: Rather than simply stating that you have excellent communication skills, provide examples of instances where you utilized these skills to solve a problem or create a positive customer experience.

Quantify your achievements: If possible, quantify the impact of your soft skills. For example, mention the percentage increase in customer satisfaction ratings following your implementation of a new time management technique.

Emphasize team collaboration: Collaborative skills can be particularly important in a support role. Highlight any instances where you worked with others to provide exceptional customer service.

Showcasing your soft skills as a help desk support professional can strengthen your application and increase your chances of landing your dream job. By utilizing these tips and highlighting your relevant skills, you can stand out as an excellent candidate for the role.

Qualifications and Certifications to Include in Your Help Desk Support Resume

As a help desk support professional, your resume should highlight your qualifications and certifications to demonstrate your expertise in the field. Here are some tips on what to include:

A. Relevant Qualifications for Help Desk Support Professionals

When listing your qualifications, focus on those that are relevant to the help desk support role. These may include:

  • Education: A degree in computer science or a related field can demonstrate your knowledge of IT concepts and technical skills.
  • Relevant experience: If you have prior experience in a help desk or customer service role, highlight the skills you developed that are relevant to the position. This may include strong communication skills, problem-solving abilities, and technical troubleshooting experience.
  • Other training or certifications: If you have completed any training programs or certifications that demonstrate your knowledge of IT software or hardware, be sure to include them.

B. IT Certifications for Help Desk Support Professionals

In addition to your relevant qualifications, you may also want to include any IT certifications that you have earned. Some of the most common certifications for help desk support professionals include:

  • CompTIA A+: This certification covers hardware and software technologies, making it relevant for help desk technicians.
  • ITIL: This certification demonstrates knowledge of IT service management, including service design and delivery, incident management, and problem management.
  • Microsoft Certified Solutions Expert (MCSE): This certification demonstrates expertise with Microsoft technologies, which are commonly used in help desk environments.

C. Tips for Highlighting Your Certifications and Qualifications

When listing your certifications and qualifications, make sure they are prominent and easy to read. To ensure that they stand out:

  • Include them in a separate section of your resume labeled “Certifications” or “Qualifications.”
  • Use bullet points to break up the information and make it easier to read.
  • Focus on those certifications and qualifications that are most relevant to the job you are applying for.
  • Use descriptive, action-oriented language. For example, instead of just listing a certification, describe the skills and knowledge you gained through the training program.

By highlighting your relevant qualifications and certifications in your resume, you can demonstrate to potential employers that you have the skills and expertise needed to succeed as a help desk support professional.

How to Optimize Your Help Desk Support Resume for Applicant Tracking Systems

A. how applicant tracking systems work.

Applicant Tracking Systems (ATS) are software systems that help recruiters and employers manage the recruitment process. These systems can quickly and easily filter through resumes to identify the most qualified candidates based on their skills, experience, and other key factors.

Essentially, the ATS acts as a gatekeeper, screening all of the resumes that come through and only allowing the most qualified applicants to move on to the next stage of the hiring process. It uses algorithms to scan resumes for keywords and phrases that match the job description, as well as other criteria such as work experience, education and certifications obtained.

Without proper optimization for ATS, a Help Desk Support resume may be overlooked despite its overall merit.

B. Best Practices for Optimizing for Applicant Tracking Systems

Here are some tips to help you optimize your Help Desk Support resume for ATS:

Use relevant keywords and phrases. When crafting your Help Desk Support resume, be sure to include key skills, experiences, and certifications that are relevant to the job description. This will help your resume to appear more prominently in an ATS scan.

Follow a clear, easy-to-read format. To make sure that the ATS can easily read your Help Desk Support resume, stick to a clear and easy-to-read format. Use bullet points and section headings to organize your information, and avoid using images or graphics.

Use job-specific titles when describing your experience. Use the exact titles of your previous positions, as listed in the job description. This will help the ATS to recognize your experience and qualifications.

Keep it professional. When designing your Help Desk Support resume, stick to a professional and simple format. Avoid using fancy fonts or graphics, and make sure that your contact information is prominent.

C. Common Mistakes to Avoid in Optimizing for Applicant Tracking Systems

Avoid the following mistakes when optimizing your Help Desk Support resume for ATS:

Using irrelevant keywords: Don’t over-stuff your Help Desk Support resume with irrelevant keywords in an effort to get past an ATS. Your resume should be genuine and relevant to ensure proper scoring.

Submitting an unformatted resume: Avoid submitting a resume with a poorly structured format that cannot be processed by ATS.

Using unconventional design elements: Do not use unconventional design elements such as photos, graphics, icons, or tables which can break formatting.

Failing to review your resume: It is crucial to review your resume before submission to avoid mistakes in formatting, spelling, and grammar as these may compromise your candidacy.

By following these best practices and avoiding common mistakes, you can optimize your Help Desk Support resume for ATS and increase your chances of getting noticed by the employers.

In addition to the relevant soft skills, Help Desk Support professionals are required to have technical knowledge and expertise to provide solutions and assistance to customers. In order to showcase your technical skills, it’s important to create a separate section in your resume highlighting your proficiency in various technical areas. Here are some examples:

Hardware Skills

Help Desk Support professionals must have a thorough understanding of the hardware components of a computer system. This includes knowledge of different types of hardware such as desktops, laptops, printers, and scanners. Additionally, professionals should have expertise in diagnosing hardware issues and providing recommendations for maintenance or replacement.

Software Skills

An important aspect of Help Desk Support is troubleshooting software-related problems. One must have knowledge about operating systems like Windows, Linux, and Mac OS. Additionally, proficiency in software applications such as Microsoft Office and Adobe Suite is a must.

Network and Security Skills

With the increasing usage of cloud technologies and remote work, network and security skills are becoming more and more important. Familiarity with network topology, protocols, and administration is necessary for providing assistance for connecting, configuring, and troubleshooting network and server issues. Knowledge about firewalls, anti-malware software, and data-security measures are also key to addressing the security concerns of customers.

Remote Support Tools

Help Desk Support professionals must be familiar with remote support tools such as Remote Desktop Protocol (RDP), Virtual Private Networks (VPNs), and TeamViewer. These tools enable professionals to provide remote assistance and securely diagnose and troubleshoot customer problems from a distance.

Mobile Devices and Applications

With the shifting trend towards mobile devices, Help Desk Support professionals must also have expertise in providing assistance for mobile devices and applications. Knowledge about smartphone operating systems such as iOS and Android, and proficiency in mobile applications such as email and messaging apps, is a must.

Highlighting your technical skills is an essential aspect of creating an effective Help Desk Support resume. These skills set you apart from other candidates and demonstrate to the employer that you have the required knowledge to troubleshoot and solve customer issues.

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IT Help Desk Support Resume Examples

Writing a resume for an IT Help Desk position can be challenging, especially if you are new to the field. It is important to showcase your technical and analytical skills, as well as your customer service abilities. The most effective resumes will demonstrate your ability to troubleshoot problems and develop solutions, while including key qualifications and certifications. In this blog post, we will be providing a comprehensive guide, along with examples, to help you craft an attention-grabbing resume that will help you land the job of your dreams.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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IT Help Desk Support

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a detail- oriented IT Help Desk Support professional with 5 years of experience in providing excellent customer service, resolving complex technical issues, and configuring and troubleshooting computer systems, software, and hardware. My expertise in IT also extends to problem solving, data analysis, and diagnostics. I am adept at working in a fast- paced environment and am highly organized, with excellent communication and interpersonal skills.

Core Skills :

  • Systems and Software Troubleshooting
  • Configuration and Maintenance
  • Customer Service
  • Data Analysis
  • Problem Solving
  • Diagnostics

Professional Experience :

Help Desk Support, ABC Company, 2015 – Present

  • Provide technical support to end- users for hardware and software issues
  • Utilize problem- solving and diagnostic skills to resolve issues
  • Respond to user inquiries via phone, email, and chat
  • Maintain accurate records of customer interactions and system updates
  • Configure and troubleshoot computer systems and networks

Help Desk Analyst, XYZ Company, 2013 – 2015

  • Provided support to end- users on basic computer systems and software
  • Troubleshot and resolved complex technical problems
  • Responded to customer requests in a timely manner
  • Updated and maintained customer records
  • Assisted in maintaining and updating internal help desk documents

Education :

Bachelor of Science in Information Technology, ABC University, 2013

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IT Help Desk Support Resume with No Experience

Recent computer science graduate with a desire to assist customers with technical support related issues. Possesses strong knowledge of computer hardware and software, as well as experience troubleshooting and providing customer service in a customer service role. Eager to apply technical knowledge to help customers with their IT needs and ensure a positive customer experience.

  • Proficiency in Windows, Mac OS and Linux operating systems
  • Knowledge of computer hardware, software, and networking components
  • Ability to install and configure software and hardware
  • Excellent troubleshooting and problem- solving skills
  • Excellent customer service and listening skills
  • Ability to communicate complex technical information in a simple way

Responsibilities

  • Provide help desk support to customers with technical issues
  • Answer incoming customer calls and emails in a timely and professional manner
  • Diagnose computer hardware and software issues and provide solutions
  • Troubleshoot customer technical issues and resolve them quickly and efficiently
  • Install and configure new hardware and software when needed
  • Keep up to date with the latest technologies and best practices in IT support

Experience 0 Years

Level Junior

Education Bachelor’s

IT Help Desk Support Resume with 2 Years of Experience

Highly organized and knowledgeable IT Help Desk Support professional with two years of experience troubleshooting hardware and software issues for a wide range of clients. Possesses the ability to work independently and collaboratively to provide efficient customer service in a timely manner. Skilled in providing technical assistance, installation and configuration of systems, and maintaining system documentation.

  • Hardware Troubleshooting
  • Software Installation
  • System Configuration
  • Technical Assistance
  • Communication

Responsibilities :

  • Provided assistance with hardware and software repairs and installation.
  • Assisted customers with technical problems via phone and email.
  • Answered user inquiries regarding software, hardware and network operations.
  • Provided technical assistance to customers in a courteous and professional manner.
  • Offered customer support in the installation and configuration of systems.
  • Maintained system documentation and updated technical knowledge.
  • Assisted in troubleshooting network and server issues.
  • Provided training to users on the use of new software.

Experience 2+ Years

IT Help Desk Support Resume with 5 Years of Experience

Highly organized and motivated IT Help Desk Support professional with 5+ years of experience in the technical support field. Proven track record in troubleshooting complex technical issues and providing effective solutions to meet customer needs. Possessing an in- depth knowledge of computer software, hardware, and networks. Skilled in written and verbal communication in order to build meaningful relationships and deliver exceptional customer service.

  • Software/Hardware Troubleshooting
  • Technical Support
  • Problem- solving
  • Computer Languages
  • Responded to customer inquiries regarding IT- related problems and provided step- by- step troubleshooting instructions
  • Diagnosed and resolved technical hardware and software issues for remote and onsite clients
  • Installed and configured computer hardware, software, and related peripherals
  • Assisted in the maintenance of computer networks and related computing environments, including systems software, applications software, and all configurations
  • Created and maintained IT documentation and procedures
  • Monitored and maintained performance of computer systems and networks
  • Ensured data integrity and security of computer systems and networks

Experience 5+ Years

Level Senior

IT Help Desk Support Resume with 7 Years of Experience

Highly organized and motivated IT Help Desk Support professional with 7 years of experience providing technical support and leading IT projects. Possesses a comprehensive knowledge of computer hardware, software, and network systems. Expert in troubleshooting and providing user- friendly solutions. Skilled in customer service and working in a team environment.

  • Network Administration
  • Troubleshooting
  • Hardware & Software Design
  • Technical Documentation
  • User Support & Training
  • Provided technical support and assistance to customers, staff, and administrators
  • Installed, configured and tested hardware, software, and networks
  • Performed system backups, maintenance and upgrades
  • Diagnosed and resolved hardware, software and network related issues
  • Provided basic training to staff and administrators
  • Set up user accounts and connected users to networks
  • Maintained detailed records of hardware and software installations and upgrades
  • Monitored and optimized system performance and security
  • Assisted with the implementation of IT policies and procedures

Experience 7+ Years

IT Help Desk Support Resume with 10 Years of Experience

IT Help Desk Support professional with 10+ years of experience in providing direct technical assistance to customers, troubleshooting technical and system issues, and performing system maintenance and upgrades. Proven ability to understand customer issues and provide resolutions quickly and efficiently. Experienced in using the latest diagnostic tools, remote desktop support, and ticket tracking systems. Thrives in a fast- paced environment, working under pressure to meet customer service and satisfaction goals.

  • Troubleshooting/Problem Solving
  • Software/Hardware Installation and Upgrades
  • Diagnostics and System Maintenance
  • Remote Desktop Support
  • Ticket Tracking Systems
  • Data Backup and Recovery
  • Software/Hardware Support
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Managed and resolved customer service problems, reported to management and documented resolutions.
  • Answered customer inquiries via phone, email, and chat.
  • Ensured customer satisfaction by providing customers with the necessary tools to resolve their issues.
  • Performed remote troubleshooting and system maintenance and upgrades.
  • Used the latest diagnostic tools, remote desktop support, and ticket tracking systems to resolve customer service issues.
  • Provided guidance and instructions to customers on the use of hardware, software, and network systems.
  • Assisted in the installation, configuration, and maintenance of computer hardware, software, and network systems.
  • Provided technical advice and support to customers in areas including networking, data backup and recovery, and software/hardware support.

Experience 10+ Years

Level Senior Manager

Education Master’s

IT Help Desk Support Resume with 15 Years of Experience

Highly experienced IT Help Desk Support professional with 15 years of providing support for customers and resolving technical issues. Excellent customer service and communication skills, paired with extensive knowledge in Windows, Linux, and Mac OS systems. Proven track record of success in resolving a wide range of technical issues, troubleshooting software and hardware problems, and providing training and support to end- users.

  • System Diagnostics
  • System Administration
  • Computer Security
  • Windows/Linux/Mac OS
  • Troubleshoot and resolve technical issues for customers
  • Consult with customers to diagnose and troubleshoot computer- related problems
  • Respond to customer inquiries and provide assistance in resolving technical issues
  • Configure and install hardware and software systems
  • Install and configure operating systems, patches, and updates
  • Monitor system performance and security
  • Train end- users on the use of software applications
  • Maintain accurate documentation of technical issues, resolutions, and customer service logs
  • Develop and implement technical policies, procedures, and best practices.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a IT Help Desk Support resume?

A IT Help Desk Support position requires technical skills, problem solving abilities and excellent customer service. Therefore, it is important for a candidate to showcase these qualifications in their resume. Here are some suggested items to include on a IT Help Desk Support resume.

  • Experience working with computers and technology
  • Software and hardware troubleshooting skills
  • Proficiency in customer service
  • Experience providing remote and in-person problem solving support
  • Knowledge of computer networks and system administration
  • Ability to work in a fast-paced environment
  • Ability to manage multiple tasks and prioritize accordingly
  • Excellent communication skills
  • Ability to quickly learn and adapt to new technologies

What is a good summary for a IT Help Desk Support resume?

A good summary for an IT Help Desk Support resume should highlight the job candidate’s technical knowledge, customer service experience, and problem-solving skills. The summary should also mention any certifications or other qualifications that make the individual a good fit for the role. Ultimately, a good summary should demonstrate the candidate’s expertise in troubleshooting, diagnosing, and resolving technical issues, as well as their ability to interact with customers in a friendly and professional manner.

What is a good objective for a IT Help Desk Support resume?

A good IT Help Desk Support resume objective should succinctly showcase your technical skills and knowledge, as well as your ability to provide customer service. When writing your objective, focus on the qualities that make you an ideal candidate for the position and keep it short and to the point.

Here are some points to include in your objective for an IT Help Desk Support resume:

  • Experienced in troubleshooting and resolving IT hardware, software, and network issues
  • Dedicated to providing effective customer service and support
  • Ability to diagnose and troubleshoot technical issues and problems quickly and accurately
  • Proficient in the use of various IT support tools and software
  • Knowledgeable in the installation of new hardware and software
  • Proven ability to maintain user accounts, passwords, network security, and data integrity
  • Excellent communication and interpersonal skills

How do you list IT Help Desk Support skills on a resume?

When applying for an IT Help Desk Support position, it is important to highlight your technical skills and knowledge in the field. Your resume should be tailored to the job you are applying for, and should include your qualifications, experience, and skills. Here are some tips on how to list IT Help Desk Support skills on your resume.

  • Include a summary of your qualifications. This should be a brief overview of your experience and qualifications relevant to IT Help Desk Support.
  • Include a section featuring your technical knowledge and proficiency. Here you should list any certifications, programming languages, and other technical skills you possess that are relevant to the job.
  • Detail any past experience related to IT Help Desk Support. Include examples of tasks you have completed, such as troubleshooting hardware/software issues or providing technical support to customers.
  • Highlight any customer service or communication skills that are related to the job. This could include skills in active listening, problem-solving, and conflict resolution.
  • Mention any relevant specializations or areas of expertise. For example, you may be specialized in network administration or cloud computing.

By showcasing your qualifications, experience, and skills, you can create a resume that will make you stand out in your job search.

What skills should I put on my resume for IT Help Desk Support?

If you’re looking to get into a career in IT Help Desk Support, then you’ll need to make sure that your resume has all the right skills. You should include keywords relevant to the position such as problem-solving, customer service, and technical support. Here are some of the most important skills to include on your resume when applying for an IT Help Desk Support job:

  • Excellent problem-solving skills: As an IT Help Desk Support professional, you’ll need to be able to quickly identify and solve technical problems. You should demonstrate your ability to diagnose issues and provide solutions.
  • Excellent customer service: You should be able to provide excellent customer service to your clients. This means being able to understand their issues and providing them with helpful and friendly advice.
  • Knowledge of software and hardware: You should have a good understanding of software and hardware, as well as the ability to troubleshoot common issues.
  • Good communication skills: You should be able to communicate clearly with clients both verbally and in writing. This includes being able to explain technical terms and instructions in a way that is easy to understand.
  • Ability to work independently: You should be able to work independently and efficiently, without needing to be constantly supervised.
  • Patience and persistence: You should have the patience to be able to work with clients who may not be as tech-savvy as you are. You should also have the persistence to keep trying different solutions until you find the right one.

By showing potential employers that you have these skills, you’ll be able to demonstrate that you’re well-suited to a career in IT Help Desk Support.

Key takeaways for an IT Help Desk Support resume

When writing a resume for an IT Help Desk Support role, there are a few key takeaways to keep in mind.

First, highlight any technical skills you have that are relevant to the role. Employers will want to know that you have a good understanding of the tools and software used in an IT Help Desk Support role, so make sure to include any certifications or qualifications you may have.

Second, emphasize your customer service skills. Any employer hiring for an IT Help Desk Support role will be looking for someone who is able to communicate effectively with clients and address their concerns in a professional manner. Make sure to highlight any customer service experience you have had in the past, as well as any communication or problem-solving skills.

Third, highlight any experience you have with troubleshooting. Employers will want to know that you are able to quickly identify and resolve technical issues, so make sure to include any experience you have with troubleshooting.

Finally, make sure to emphasize any experience you have with training users. Employers will be looking for someone who is able to effectively train users on the various tools and software used in an IT Help Desk Support role, so make sure to include any experience you have with training users.

By keeping these key takeaways in mind while writing your resume, you will be sure to make a great first impression when applying for an IT Help Desk Support role.

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Help Desk Resume

Develop a help desk resume that clearly demonstrates your ability to provide efficient technical support relevant to the potential employer's needs.

help desk responsibilities for resume

Get noticed as a help desk specialist who is able to solve problems efficiently and achieve the right results. Help desk jobs are as much about dealing effectively with people as they are about technical know-how.

Adapt the help desk resume objective examples to effectively show the company that you can handle all the specific job requirements and meet their help desk position needs.

HELP DESK RESUME EXAMPLE

YOUR FULL NAME

Your mailing address Your phone numbers Your email address

Seeking a position as a help desk technician in a demanding work environment.

To secure a position of help desk specialist where my technical problem-solving skills are well utilized.

Objective Statement

A skilled help desk professional with over X years experience providing user support and solutions in high demand work environments. Expertise includes:

  • Proven track record of efficiently diagnosing and resolving complex customer issues within agreed time scales.
  • In-depth knowledge of a range of software applications and operating systems.

An independent and results-driven worker with a strong commitment to increasing staff productivity.

A solutions-focused help desk specialist skilled in providing rapid, in-depth customer support. Relevant skills include:

  • Proven ability to diagnose problems, find the root cause and supply lasting solutions.
  • Extensive end-user training experience.
  • Experienced in communicating complex information in an easily understood format to a diverse customer base.
  • Proficient in a number of operating systems and applications.
  • A solid reputation for professionalism and responsiveness.

Work Experience

Help Desk Specialist

The Company, Chicago, IL January 2018 - Date

  • diagnose, troubleshoot and resolve a wide range of software, hardware and network issues
  • provide technical support for X number of diverse users nationally
  • handle an average of X calls per day
  • resolve X% of calls within company's X-minute requirement
  • prioritize and escalate issues where required
  • install, configure and modify hardware and software to ensure optimal performance
  • plan and lead training sessions for new and existing users
  • monitor, log and track all phases of help desk support

Help Desk Support

Atlantic Corporation, Chicago, IL August 2013 - December 2017

  • provided first-tier support and troubleshooting for technology products and applications
  • performed physical set up of desktop hardware and software
  • served on team installing hardware and software upgrades
  • managed inventory and tracked all hardware and software used

Education and Qualifications

De Paul University, Chicago, IL BA degree in Computing, 2013

Microsoft Certified Solutions Expert (MCSE)

Apple Certified Macintosh Technician (ACMT)

Technical Skills

  • platforms: Windows 10, Mac operating system, Unix, NetWare Servers
  • applications: MS Office, Norton Internet Security, Bitdefender Total Security, VMware
  • strong knowledge of LAN, WAN and VPN
  • solid knowledge of IT Help Desk system

Core Competencies

  • organizational and planning skills
  • critical thinking
  • attention to detail
  • communication skills
  • customer-service orientation
  • problem analysis and resolution
  • adaptability
  • flexibility
  • stress tolerance
  • conflict resolution
  • collaborative skills

Available on request.

Help desk duties, responsibilities and skills

Insert your own job information into the structure of this help desk resume sample. Get help from the help desk job description

Help desk resume keywords

Make sure your resume gets past the applicant tracking system by using the right help desk resume keywords. Carefully review the job posting to determine the essential job requirements and use the keywords that match these requirements in your resume. These will include:

  • technical skills
  • knowledge and experience
  • qualifications and certifications
  • core competencies

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Customer Service Resume

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Help Desk Job Description

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HELP DESK INTERVIEWS

Help Desk Interview Questions

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3 Service Desk Resume Examples - Here's What Works In 2024

If you consider yourself tech-savvy and have excellent problem-solving skills, a job at the service desk might suit you. the service desk has the purpose of helping users with incident resolution. they have two options: using the self-service support system to easily find answers to their queries or requesting help from a service desk analyst. this is where you come to help. service desk analysts work in the it department and become the bridge between the company and its users. today, we’ll dive deeper into this career and show you how to create your own service desk resume..

Hiring Manager for Service Desk Roles

A service desk is a resolution center where users place their queries or find answers by themselves. It has pre-made solutions so users can quickly find answers and it also has a database to receive queries. A service desk helps users solve day-to-day issues such as changing their passwords, installing software, or configuration tasks. 

Generally, users send their requests via email, and this request creates a ticket number. This way service desk analysts or technicians can work on those queries progressively. The idea is to automate the support system to provide better and faster services. It aims to resolve IT issues in fewer steps by streamlining and automating the technical support process.

These days most desk service systems have AI-driven chatbots that help users in troubleshooting faster and at any time. Just think about it, robots don’t sleep or rest, so they are available for users 24/7. However, this doesn’t mean you will be replaced by AI, so keep working on your resume. Service desk analysts are still valuable for recruiters.

What you need to know about AI is that it simplifies your job by taking all the low-value technical support tasks off your shoulders so you can focus on higher-significant issues. Keep in mind that AI is weak in terms of customer support, so technicians still have to handle high-level troubleshooting. 

If you want to enrich your technician resume, take a look below. We’ll share with you three resume templates and handy tips to inspire you.

Service Desk Resume Templates

Jump to a template:

  • Service Desk Analyst
  • IT Service Desk Analyst
  • Service Desk Technician

Jump to a resource:

  • Keywords for Service Desk Resumes
  • Action Verbs to Use
  • Writing a Resume Summary
  • Related Administrative Resumes
  • Similar Careers to a Service Desk
  • Service Desk CV Examples

Template 1 of 3: Service Desk Analyst Resume Example

A service desk analyst is a technician who troubleshoots and provides support to users. They help them resolve problems at different scales. Therefore they work in multiple tiers depending on the complexity of the problem. Service desk analysts must have great attention to detail, so you should demonstrate this in your resume by double-checking every time to reduce the risks of typos or mistakes.

A service desk analyst resume template including a brief description and relevant work experience

We're just getting the template ready for you, just a second left.

Tips to help you write your Service Desk Analyst resume in 2024

   demonstrate your knowledge of customer relationship management (crm).

Most companies integrate their service desk with a CRM system. This allows them to orchestrate all customer service operations in one place with minimal delays. CRMs also have a database of customer queries which helps technicians have access to insightful information from previous issues. Now that we know this, we can assume that this is a valuable skill to add to your resume.

Demonstrate your knowledge of customer relationship management (CRM) - Service Desk Analyst Resume

   Highlight your communication skills.

As a service desk analyst, you will often deal with non-tech customers who may not understand all the technical processes behind troubleshooting. Therefore, it is important to have excellent communication skills and demonstrate them in your resume.

Highlight your communication skills. - Service Desk Analyst Resume

Skills you can include on your Service Desk Analyst resume

Template 2 of 3: it service desk analyst resume example.

An IT service desk analyst provides technical support to end users. They also maintain software and hardware. These maintenance operations must be scheduled, and IT service desk analysts must notify users about downtime. You must be familiar with networking and documentation, so these are some skills you may want to mention in your resume.

A IT service desk analyst resume template that focuses on IT keywords

Tips to help you write your IT Service Desk Analyst resume in 2024

   indicate your achievements with metrics..

As an IT service desk analyst, you play a huge role in customer support and the organization’s computer health. Therefore, your job can positively impact day-to-day operations. You can mention those accomplishments and use metrics to illustrate their value in your resume.

Indicate your achievements with metrics. - IT Service Desk Analyst Resume

   Emphasize your problem-solving skills.

IT service desk analysts must have strong logical thinking and problem-solving skills. You may encounter highly complex issues throughout your career, so it’s important to demonstrate that you are resilient and capable of facing challenges.

Emphasize your problem-solving skills. - IT Service Desk Analyst Resume

Skills you can include on your IT Service Desk Analyst resume

Template 3 of 3: service desk technician resume example.

A service desk technician resolves end-users issues by providing technical support. They can troubleshoot both software and hardware. In addition, they are responsible for software maintenance and ICT security. Therefore, it can be a good idea to mention your proficiency with cyber security in your resume.

A service desk technician resume template using strong action verbs

Tips to help you write your Service Desk Technician resume in 2024

   indicate your competency with task management software..

Most IT departments work with an Agile approach, meaning that they prioritize tasks and complete them in short milestones. This requires strong organizational skills and the help of a task management system. You can mention your familiarity with tools like Jira, ClickUp, or Trello in your resume.

Indicate your competency with task management software. - Service Desk Technician Resume

   Mention your ability to work with a large team.

Service desk technicians often collaborate with other IT specialists to resolve issues. You will often work with a large team in the IT department, so it’s important to mention your team work skills in your resume.

Mention your ability to work with a large team. - Service Desk Technician Resume

Skills you can include on your Service Desk Technician resume

Action verbs for service desk resumes, skills for service desk resumes.

Service desk analysts must have a strong set of skills in computer science and customer service. This role requires a combination of highly technical skills and communication skills. You must be proficient at using CRM and task management software and have an excellent eye for details. 

Some employers will require other skills in particular, so it’s always important to check your potential employers’ job posts to identify technical skills that you can include. You can also check the following skills that are relevant to a service desk role according to our research.

  • Active Directory
  • Technical Support
  • Troubleshooting
  • Windows Server
  • Service Desk
  • Computer Hardware
  • Microsoft Exchange
  • Virtual Private Network (VPN)
  • System Administration
  • IT Service Management
  • Computer Hardware Troubleshooting
  • Software Installation
  • Incident Management
  • Remote Desktop
  • Information Technology

Skills Word Cloud For Service Desk Resumes

This word cloud highlights the important keywords that appear on Service Desk job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

Top Service Desk Skills and Keywords to Include On Your Resume

How to use these skills?

Action verbs for service desk resumes.

Communication is key when it comes to a service desk analyst role. You understand all the technical aspects of troubleshooting but remember you’ll be talking to non-tech users in most cases. That’s why it is important to be descriptive and precise at the same time. You need to reflect this in your resume. 

You can simplify the information in your resume by using bullet points that start with strong action verbs. These are descriptive words that hold you accountable for your responsibilities in previous jobs. If you need help choosing the right ones, take a look below. We have compiled some of the best action verbs for your service desk resume.

  • Co-ordinated
  • Streamlined
  • Interpreted
  • Troubleshooted

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

How To Write a Resume Summary for a Service Desk Resume

If you're a senior-level employee, or you're changing careers to become a Service Desk, it's useful to add a paragraph at the top of your resume highlighting your most impressive accomplishments. This is called a resume summary. Here's an example of a summary that can be used on a Service Desk resume.
A resume summary is a totally optional section, and in most cases, it's better to leave it out of your resume than include it. For example, if you're a student or mid-level hire, you should not include a summary, and instead use the space to add to your work experience.

How to write a resume summary if you are applying for a Service Desk resume

To learn how to write an effective resume summary for your Service Desk resume, or figure out if you need one, please read Service Desk Resume Summary Examples , or Service Desk Resume Objective Examples .

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Service Desk Resume Guide

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  • Service Desk Analyst Resume Example
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  • Service Desk Technician Resume Example
  • Skills and Keywords to Add
  • All Resume Examples
  • Service Desk Cover Letter
  • Service Desk Interview Guide
  • Explore Alternative and Similar Careers

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help desk responsibilities for resume

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IT Help Desk Resume Samples & Job Description (2024 Update)

Michael Samuel

Michael Samuel

it-help-desk-resume

As seen in:

help desk responsibilities for resume

But wait, while you are suitable for this position, there are tons of other job seekers competing for the same role who are also equipped with the same skills and experience just like you.

So, what sets you apart and single you out from the crowd?

The answer: A winning metric-driven help desk resume.

In this article we’ll cover:

  • An IT help desk resume sample better than 9 out of 10
  • Step-by-step process of crafting a metric-driven help desk resume
  • How to tailor a help desk job description for resumes that drives result
  • Why simply listing help desk skills is vanity, and alternative way to do it
  • Help desk job description & sample help desk resume across different help desk positions

Want to save time and have your interview-ready resume in just 2-5 days?

Let our CEOMichaelHR certified resume writers  take the guesswork out of resume writing by summing up and showing off your help desk resume skills and experience.

Help Desk Resume Sample To Boost Your Inspiration

help desk resume samples

Our resume samples are written by certified resume writers, and this is an excellent representation of what recruiters are looking for in a help desk resume.

Reference this example as you create your own help desk resume.

What users say about CEOMichaelHR :

It was an easy process working with CEOMichaelHR. My resume specialist, Rolyns listened carefully to my career story and followed through in an amazing way delivering superb results! I am grateful. Ated Taotao I believe my resume writer did a great job with the format, as well as the content. He wonderfully conveyed my skills in a concise and direct manner. I started getting phone calls from potential employers almost immediately after the resume rewrite. Ashphu Lari See more success stories

Help Desk Resume Sample (Text Version)

CHRISTIAN VARELA [email protected] (240) 498-xxxx  Silver Spring     Profile Technically driven Help Desk support professional with an Associate Degree in Computer Networking Technology; Highly detail-oriented with proven record of leveraging superb quality assurance to effectively provide service excellence; Fast and enthusiastic learner, able to operate comfortably and effectively in fast-paced and high-volume work environment; Well-versed with strong proficiency in effectively prioritizing and executing tasks under pressure Highlights > Technically driven > Customer service excellence > End-user support > Collaborative communications > Adept multitasking > Call center service support > Analytically minded > Complex problem resolution > Effective time management > Strategic thinking > Fast learning aptitude > Teamwork/independent > Confidentiality > Accountability > Relationship building > Strong organization > Continuous development Professional Experience IT Tier 1 Help Desk First Cash Pawnbrokers, Silver Spring, MD | 2016 – 2019 > Provided first call resolution for Windows 7 software and hardware for over 2,000 county employees > Assisted with server and network outages and deployed broadcast information to users as per the CIO > Utilized a ticketing BOSS ticketing system to record and track user incidences while relaying information to Tier II staff and Network Administrators > Installed and configured anti-virus software and educated users on cyber security as directed by CIO Help Desk Analyst Varela & Sons LLC- Silver Spring, MD | 2008 – 2016 > Managed It personal within the IT Department and also met the clients’ needs > Assisted with assigning IP Addresses and re-imaging PCs, Laptops, and all other types of equipment > Configured and set up workstations and laptops in accordance with the company’s policy > Maintained Active Directory, created and deleted user accounts, and assigned different rights to users and groups within Windows 7  Education Associate Degree of Computer Networking Technology | Aug. 2017 Brightwood College, Beltsville, MD Technical Skills MS Office Suite (Word, PowerPoint, Excel and Access) Languages English Spanish

Step-By-Step Process Of Crafting A Winning Help Desk Resume

1. correctly format your it help desk resume.

With the fierce competition in the help desk industry where most job openings receive over 200+ applications just to hire one individual, your resume have to distinctively stand out to give you a fair chance of landing an interview.

Your first step to creating an outstanding and job-winning IT help desk resume is choosing the right resume format.

We recommend using the reverse-chronological format as most hiring managers prefers this.

Follow the guide below to correctly set up your reverse-chronological help desk resume format:

  • Use 1-inch margins and leave enough white space
  • Choose 10-12pt resume font size and Calibri or Gill Sans MT for the front style
  • Create resume sections for Contacts, Profile/Summary, Highlights/Competencies, Technical Skills, Work experience, Education and Others such as Languages, Volunteerism (industry related), Interests/ hobbies etc.
  • Ensure to maintain the 1-2 pager resume length. Never exceed 2 pages.
  • Save the finished resume in PDF to always keep its original formatting

2. Furnish an Outstanding IT Help Desk Resume Profile Summary/Objective

Your IT help desk resume profile summary is a key feature of your resume that allows recruiters have a quick overview of what your whole resume is about without wasting their time.

You’ll have a more efficient result if you compose this section in the end because that way it will be easier for you to decide which points to skip and which points to mention.

It is highly recommended you tailor an IT help desk resume summary only if you have over 3+ years of work experience to highlight on your resume.

Ensure to keep this section short and precise and written in 3-5 lines with industry keywords.

You can curate a list of these keywords by simply scanning through the job description.

Attached below is an IT help desk resume sample demonstrating an ideal resume summary:

help desk resume sample

In the meanwhile, make resume-writing an effortless affair by hiring one of our certified resume specialists now!

IT Help Desk Resume Objective

We recommend tailoring an IT help desk resume objective if you are shooting for entry-level positions or have less than 3 years’ work experience to highlight on your resume.

This gives an overview of your resume same way as an IT help desk resume summary.

The key difference is that you need to keep professional experience on the sideline and focus on your skills, describing how you can contribute towards the goals of an organization.

Seeking a Help Desk position with a customer centric technology company where I can make the best use of my problem-solving, customer-service and communication skills, along with my strong dedication and passion for identifying, researching and resolving technical issues to provide support to end users while facilitating organizational growth

3. Craft an Outstanding IT Help Desk Resume Work Experience Section

You must make the best use of your professional experience section since it practically takes up the most of your resume.

Ensure to demonstrate in detail each relevant work experience or your current job title to enable recruiters easily recognize your professional expertise and improve your chances of landing an interview.

Follow the guide below to ensure you craft an impressive and outstanding professional experience:

Frame Points

Use the CAR format to describe your work experience for the recruiters to easily recognize your potential:

CAR refers to:

C: The Challenges, backdrop, or context of your contributions

A: The Action you took to resolve the challenge

R: The Result or outcome of your action in the form of an achievement figure

Wondering what an employer would look for in an IT help desk resume experience section?

Well, the answer is simple!

They go after applicants who are qualified to handle the overarching responsibilities of an IT help desk.

Your professional experience should be written in very simple, clear and easy to understand way.

Let us examine the two IT help desk resume examples we have given below for to explain our point a bit further.

IT Help Desk Resume Example 1

“While working as an IT help desk for the Lugas company I was tasked the responsibility of overseeing 7 help desk staff members who were given task to remotely assist the customers and clients, through e-mail or phone. I was instrumental in the process of scheduling meetings, hiring, and providing evaluations of the employees. Through my dedication, I have successfully executed the full configuration of 200+ personal computers for two different departments by repairing and upgrading. Furthermore, I did periodic hardware or software checks to ensure that they were properly functioning, leading to improving the quality of work by 25%.”

IT Help Desk Resume Example 2

  • Oversaw 7 help desk staff members who were given task to remotely assist the customers and clients, through e-mail or phone
  • Played a key role in the process of scheduling, hiring, and providing evaluations of employees
  • Executed the full configuration of 200+ PCs for two departments by repairing and upgrading
  • Performed periodic hardware/software checks to ensure the proper functioning, leading to a 15% improvement in work quality

As you can see from the two IT help desk resume examples illustrated above, we would observe that:

Your expertise and potential do not shine out by writing a long paragraph of text describing your professional roles & responsibilities as an IT help desk.

Recruiters would find it difficult to zero in on your skills at a glance and most recruiters may not spend enough time going through the whole paragraph.

However, framing one-liner bullet points are easier to read and hence the recruiters would easily identify the positive impact you had on your work.

Conclusively, you can tailor ATS-friendly resumes by using bullet points to frame one-liners and communicate your professional caliber to the recruiters.

You might also like: The Predictive Index Test (All You Need to Know)

4. Use IT Help Desk Resume Keywords

Do you wish that your IT help desk entry level resume ranks high on the ATS?

Yes? Then you need to keyword-optimize your resume.

You can find easily relevant keywords from the IT help desk job description.

Ensure to compare the keywords included by the recruiters in the job description and your resume before you start sending it out.

Select the most relevant keywords that highlight your professional skills and list them on your professional experience section and skills section.

Also, don’t forget to add relevant keywords in your IT help desk resume summary and IT help desk resume highlight sections.

Furnishing relevant keywords on your help desk resume can significantly improve your chances of ranking high on the ATS which ultimately gives you better opportunity to be recognized by the recruiters who can land you an interview.

Help desk resume skills

help desk responsibilities for resume

5. Craft a Strong IT Help Desk Resume Education Section

Furnishing your education on your IT help desk resume will greatly improve your credibility.

Don’t just list your degree.

Ensure to add a couple of accomplishments that show you weren’t just playing beer pong.

You can include lists of relevant coursework or projects on your IT help desk resume.

Furthermore, you can include your academic awards, school clubs or groups.

How about GPA on a resume for IT help desk jobs? Got a 3.8 or higher, go ahead and list it. Otherwise, take it down.

6. Boost Your IT Help Desk Resume by Adding “Other” Sections

Prove to your potential recruiter you’ve done more with your skills than merely going to school to get a job.

Go ahead and list your licenses and certifications like a CompTIA A+ certification or ITIL.

How about conferences you’ve attended?

Publications on tech subjects you’ve written?

Featuring these can aid your process of landing the job.

Not to forget adding volunteerism and languages to show you’ve got extra bandwidth.

Quick Tip Write a cover letter for your resume for help desk jobs. Do you find it difficult to talk about yourself? Simply focus on the job and why you’ll be a great fit.

Triple your impact with a matching resume and cover letter combo. Our cover letter experts can make your application documents pop and make you shine out to recruiters.

Help Desk Job Description & Sample Help Desk Resume Across Different Help Desk Positions

Help desk specialist job description.

An IT Help Desk Specialist is a professional who provides technical support and assistance to customers, whether on the phone or in person.

Their primary intention is to ensure a client’s satisfaction and ability to properly operate any machinery or technology they may be having trouble with.

Job overview

We are looking for a competent Help desk specialist to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

Help Desk Specialist Resume Template

Your name Your Phone number Your email address Profile A help desk specialist skilled in providing technical support to clients and also knowledgeable in troubleshooting computer hardware, and software is looking for a position as a help desk technician with XYZ where I can fully utilize my technical skills. Technical skills > Troubleshooting > Microsoft office (word, excel, outlook, suite, etc.) > Skilled in windows 10 > Knowledgeable in computer software and hardware > SQL Work Experience Help Desk Coordinator – Grand Rapids | 2018 – 2020 > Provided both email and phone support to 500+ client > Assisted with assigning IP Addresses and re-imaging PCs, Laptops, and all other types of equipment > Diagnosed, troubleshoot, and resolved a wide range of software, hardware, and network issues Help Desk Support – LYNX | 2016 – 2017 > Installed, configured, and set up desktop hardware and software > Led online training sessions for new users Education & Certification De Paul University Bachelorʹs degree in Computing | 2012 Microsoft Certified Solution Expert (MCSE)

IT Support Resume Job Description

The IT support personnel is responsible for maintaining the computer network of the company.

They are responsible for providing support, maintaining, and monitoring the computer systems.

They install and configure software and hardware issue and they also solve technical problems.

They are responsible for creating accounts for new users/clients. They repair and replace damaged equipment as fast as possible.

IT Support Resume Template

Your name Your phone number Your email address Profile An IT support specialist with strong dedication and enthusiasm seeks the position of an IT support specialist in a reputable company where I can fully utilize my technical problem-solving skills. Technical skills > Computer hardware/software > Splunk > Routers > Printers > MS office > Active directory > Desktop support Work Experience IT support specialist- Crane & Jenkins| 2016 – 2018 > Provided phone and technical support to a wide range of client and employees > Routinely inspected all computer hardware, identified problems, repaired and replaced damaged hardware > Received high customer service ratings on all resolved tickets Education Ohio State University Bachelor’s degree in Computer Science | 2011-2015

Help Desk Analyst Job Description

The help desk analyst is focused on helping customers/clients resolve a wide variety of computer issues. They are always on the front line of customer support.

They perform remote support tasks such as live chat support, email support, phone call support, and remote support.

They deal with time-sensitive issues, train, coach, and advice others on more complex technical issues

They are the one in charge of the FAQs update

They keep an eye on the tracking system to check for an increase or decline in trends to aid a better improvement to the help desk.

Help Desk Analyst Resume Template

Your name Your phone number Your email Profile A multi-certified help desk analyst offering extensive experience in help desk software, and excellent communication and relational skills with customers at all levels of proficiency seeks the opportunity to spark his career in a reputable company. Highlight > Knowledgeable in the field of troubleshooting simple and complex tech problems > Effective in generating and completing work order ticket effectively > Skilled at providing technical support over the phone > Well-versed with windows operating system XP and windows 10 > Skilled in creating and maintaining client logins, passwords, etc > Concentrates well under pressure > Effective communication and relational skills Work Experience Help Desk Analyst- Spec Pro Inc | 2016 – 2018 > Worked with new clients in the creation of new accounts, resetting passwords, etc. > Performed scheduled hardware and software installations > Worked on a ticket system and tracked a trend in the help desk > Provided phone and online support to over 50 clients/day effectively and efficiently > Troubleshoot software, hardware and network issues for clients and company Education California State University Bachelorʹs degree in Computer Science 2011-2015 Technical Skills Microsoft certified desktop technician CompTIA A+

Help Desk Technician Job Description

A help desk technician is one who gives the response to the client’s queries on the phone, via email, through personal contact, and remote access.

They provide technical solutions in the configuration, maintenance, and troubleshooting of hardware, software, and computer systems.

They give training to computer users, and train staff in troubleshooting and how to diagnose technical problems.

They also reach out to the client to get feedbacks that can be implemented to improve training methods.

Help Desk Technician Resume Template

Your name Your phone number Your email Profile A multi-certified help desk technician knowledgeable in troubleshooting hardware, software, and connectivity issues seeks the job of a help desk technician in a well-established organization that will enable me to utilize my professional skills. Technical skills > Microsoft office (word, excel, outlook, suite, etc.) > Troubleshooting hardware, software, and other connectivity issues > Well-versed in HTML, HTTP, and IP > SQL > Skilled in Windows XP, Vista, 7,8,10 > Efficient in active directory Work experience Help Desk Technician-ABC Company | August 2012 – 2015 > Managed SQL database backups > Diagnosed, troubleshoot, and resolved issues on hardware, software, and connectivity issues > Assisted in training sections for personnel education Education Branford University, London Bachelorʹs degree in Computer Science | 2016 – 2020

Help Desk Support Job Description

The IT help desk support provides the client with technical support on how to use hardware and software properly.

They diagnose the cause of a hardware and software issue by providing technical support and troubleshooting ideas to ascertain the cause of the problem.

They also train employees on how to use new hardware and software.

Help Desk Support Resume Template

 Profile Certified IT help desk support professional is seeking the job of an IT help desk support staff at XYZ, Sometown-TX where I can utilize my knowledge and expertise. Technical skills > Skilled in DNS and network management tools > Knowledgeable in computer software and hardware IP, UDP, ICMP > Well-versed in troubleshooting PC application and networking issues > In-depth knowledge of SAP and windows active directory > Skilled in Microsoft office suite and outlook Work experience IT help desk support- Mayfield Cop, USA | 2018-2019 > Assisted in helping customers solve hardware and software issues > Located and implemented solutions to the root cause of technical errors > Provide effective solutions to problems within the Microsoft office (excel, outlook, word, etc.) > Worked as a team with the help desk operators > Assisted in troubleshooting PC applications Education California State University, North Ridge Bachelor’s degree in computer science Certification Microsoft office specialist (MOS)

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Further Reading

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How Many Jobs are Available in Consumer Durables?

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Professional Resume Writing Basics: Defining Standards of an Outstanding Resume 2024

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  1. Help Desk Sample Resume

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  3. FREE 8+ Help Desk Technician Resume Templates in PDF

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  4. Help Desk Resume Example (Free Download)

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  5. Help Desk Resume Examples to Help Build Yours

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  6. 41++ It help desk resume template For Your Needs

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  6. The People Component: Service Desk Roles and Responsibilities

COMMENTS

  1. Help Desk Resume Sample & Job Description [+Entry Level]

    Now that's transferable! Let's look at some help desk resume examples for an entry-level position in practice: right. Secretarial Assistant. January 2010 - December 2010. Carson Logistics, LLC, New York, NY. Managed and delegated phone and online tickets for clients.

  2. Help Desk Resume Example (Free Download)

    Here's an effective help desk resume summary example: IT Help Desk Specialist with 6+ years of hands-on experience delivering technical support, managing IT operations, and supporting users with a variety of technical issues. Skilled in aligning end-user needs with long-term resolutions to complex IT challenges.

  3. Help Desk Technician Resume Examples & Samples for 2024

    Help Desk Technician Resume Examples. Help Desk Technicians provide support to end users by phone, on email or on site. The most successful resume samples for this job mention duties such as taking phone calls, answering to customer inquiries, diagnosing technical issues, running tests, troubleshooting equipment, and updating software.

  4. 3 Help Desk Resume Examples for 2024

    Here's an example of a summary that can be used on a Help Desk resume. Help Desk Resume Summary Example #1. Help Desk professional with a focus on customer satisfaction. Implemented a new ticketing system that improved response times by 30%.

  5. Help Desk Associate Resume Examples and Template for 2024

    How to write a help desk associate resume. Here are six steps for how to write an effective resume: 1. Consider your formatting. When preparing your application materials, start by formatting an outline for your resume. You can either create your own outline or use a template. By using a resume template or creating an outline, you can ensure ...

  6. Help Desk Support Resume Examples for 2024: Templates & Tips

    Take these steps into consideration when creating your help desk support resume: Focus on your skills — Create a thorough skills section with soft and hard skills relevant to the position and match those skills in the job description. Use relevant experiences for your work history — internships, volunteer work and personal projects.

  7. IT Help Desk Resume—Examples and 25+ Writing Tips

    Entry-Level Help Desk Resume Job Description [Sample] Good Example. Office Assistant. Kirk-Reiter Global, Salt Lake City, UT. 2015-2017. Commended by management for excellent customer service skills. Resolved 10+ software and hardware issues per week, including issues with workstations, printers, and projector equipment.

  8. How To Write an Impressive Help Desk Analyst Resume (With a Template

    2. List your name and contact information. The top left-hand corner of your resume should have your name and contact information listed. Bold your name and increase its font size to no more than 14 to make it stand out. In separate lines underneath your name, write your city and state, phone number and email address.

  9. 3 Help Desk Resume Examples Built to Work in 2024

    3 Tips for Writing an Entry-Level Help Desk Resume. Highlight academic projects. Showcase relevant coursework and academic projects that demonstrate your technical abilities. For instance, you could mention a group project where you contributed to designing and implementing a help desk ticketing system for your IT class.

  10. 5 Help Desk Resume Examples & Guide for 2024

    Key Takeaways. Read the job description thoroughly to identify the hiring company's needs and address them in your resume. Create an eye-grabbing header to keep headhunters reading. Feature your relevant work experience and solidify your claims through precise metrics and quantifiable achievements.

  11. Help Desk Support Resume: Examples and Best Practices

    A well-crafted Help Desk Support Resume is critical for job seekers who want to land a Help Desk Support job. A Help Desk Support Resume serves as an introduction to the job candidate and provides a snapshot of their experience and qualifications. A Help Desk Support Resume that is poorly written or lacks information can immediately disqualify a candidate from consideration. Conversely, a well ...

  12. 7 Best IT Help Desk Support Resume Examples for 2024

    Therefore, it is important for a candidate to showcase these qualifications in their resume. Here are some suggested items to include on a IT Help Desk Support resume. Experience working with computers and technology. Software and hardware troubleshooting skills. Proficiency in customer service.

  13. Help Desk Assistant Resume Examples & Samples for 2024

    According to the Bureau of Labor Statistics (BLS), computer support specialists receive a median annual income of $52,810. Like help desk assistants, computer support specialists provide technical support and advice to computer users. The BLS estimates the number of computer support specialists will rise 11 percent through 2026.

  14. Help Desk Technician Resume Sample

    Senior Help Desk Technician. 07/2016 - PRESENT. Chicago, IL. Answers help desk calls and manages SalesForce cases for all employees and resolves issues meeting customer satisfaction requirements and within required Service Level Agreement (SLA) parameters. Responsibilities also include supporting Fox's A/V systems and Sales Presentations.

  15. Help Desk Analyst Resume Examples & Samples for 2024

    Help Desk Analyst Salary. The Bureau of Labor Statistics (BLS) reports that the median annual salary for help desk analysts is $49,390. Those in the 10th percentile make $29,440 annually, while those in the top percent can earn a median annual wage of $82,160. Help desk analysts working for software publishers and in banking tend to make the ...

  16. IT Support Resume Examples (+ Help Desk & Technician)

    Create a spreadsheet. In column #1, list all your IT support skills. In column #2, list the IT support skills from the job description. In column #3, add the skills in both lists. Those are the best resume keywords because you can prove them and the company wants them. Include hard skills and soft skills.

  17. Sample Help Desk Resume

    An independent and results-driven worker with a strong commitment to increasing staff productivity. Example 2. A solutions-focused help desk specialist skilled in providing rapid, in-depth customer support. Relevant skills include: Proven ability to diagnose problems, find the root cause and supply lasting solutions.

  18. 3 Service Desk Resume Examples for 2024

    3 Service Desk Resume Examples - Here's What Works In 2024. If you consider yourself tech-savvy and have excellent problem-solving skills, a job at the service desk might suit you. The service desk has the purpose of helping users with incident resolution. They have two options: using the self-service support system to easily find answers to ...

  19. IT Help Desk Resume Samples & Job Description (2024 Update)

    Help Desk Job Description & Sample Help Desk Resume Across Different Help Desk Positions Help Desk Specialist Job Description. An IT Help Desk Specialist is a professional who provides technical support and assistance to customers, whether on the phone or in person.

  20. Help Desk Technician Resume Example

    The doorway to your Help Desk Technician resume starts with the Personal Details section. Here's how to craft this crucial segment to ensure you're presenting yourself in the best light possible. Example. Melvin Lemke. Help Desk Technician. (555) 123-4567. [email protected]. San Francisco, California. 1.

  21. IT Service Desk Resume Sample

    IT Service Desk. 04/2013 - 07/2016. New York, NY. Understands and adheres to the current escalation and critical situation management process. Responsible for the internal and external communication of issues to management, other internal support groups and the customers via all appropriate avenues. Acts as a communication channel with regards ...

  22. Helpdesk Engineer Resume Sample

    Helpdesk Engineer. 08/2012 - 12/2016. Los Angeles, CA. Provide high level support, guidance and assistance for the customer support analysts (HelpDesk first level analysts or FSEs) during complex issues or escalations. Assume responsibilities of shift lead when a supervisor is not available. Properly document all customer interactions and ...

  23. How To Become a Help Desk Analyst (With Salary and Skills)

    The path to become a help desk analyst might seem intricate, but breaking it down step by step makes the process more accessible. Below is a list of steps you can take to become a help desk analyst: Acquire the necessary education Most help desk analyst positions require a minimum of a bachelor's degree in a relevant field.