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IT Help Desk Support Resume Examples

Writing a resume for an IT Help Desk position can be challenging, especially if you are new to the field. It is important to showcase your technical and analytical skills, as well as your customer service abilities. The most effective resumes will demonstrate your ability to troubleshoot problems and develop solutions, while including key qualifications and certifications. In this blog post, we will be providing a comprehensive guide, along with examples, to help you craft an attention-grabbing resume that will help you land the job of your dreams.

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IT Help Desk Support

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a detail- oriented IT Help Desk Support professional with 5 years of experience in providing excellent customer service, resolving complex technical issues, and configuring and troubleshooting computer systems, software, and hardware. My expertise in IT also extends to problem solving, data analysis, and diagnostics. I am adept at working in a fast- paced environment and am highly organized, with excellent communication and interpersonal skills.

Core Skills :

Systems and Software Troubleshooting
Configuration and Maintenance
Customer Service
Data Analysis
Problem Solving
Diagnostics

Professional Experience :

Help Desk Support, ABC Company, 2015 – Present

Provide technical support to end- users for hardware and software issues
Utilize problem- solving and diagnostic skills to resolve issues
Respond to user inquiries via phone, email, and chat
Maintain accurate records of customer interactions and system updates
Configure and troubleshoot computer systems and networks

Help Desk Analyst, XYZ Company, 2013 – 2015

Provided support to end- users on basic computer systems and software
Troubleshot and resolved complex technical problems
Responded to customer requests in a timely manner
Updated and maintained customer records
Assisted in maintaining and updating internal help desk documents

Education :

Bachelor of Science in Information Technology, ABC University, 2013

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IT Help Desk Support Resume with No Experience

Recent computer science graduate with a desire to assist customers with technical support related issues. Possesses strong knowledge of computer hardware and software, as well as experience troubleshooting and providing customer service in a customer service role. Eager to apply technical knowledge to help customers with their IT needs and ensure a positive customer experience.

Proficiency in Windows, Mac OS and Linux operating systems
Knowledge of computer hardware, software, and networking components
Ability to install and configure software and hardware
Excellent troubleshooting and problem- solving skills
Excellent customer service and listening skills
Ability to communicate complex technical information in a simple way

Responsibilities

Provide help desk support to customers with technical issues
Answer incoming customer calls and emails in a timely and professional manner
Diagnose computer hardware and software issues and provide solutions
Troubleshoot customer technical issues and resolve them quickly and efficiently
Install and configure new hardware and software when needed
Keep up to date with the latest technologies and best practices in IT support

Experience 0 Years

Level Junior

Education Bachelor’s

IT Help Desk Support Resume with 2 Years of Experience

Highly organized and knowledgeable IT Help Desk Support professional with two years of experience troubleshooting hardware and software issues for a wide range of clients. Possesses the ability to work independently and collaboratively to provide efficient customer service in a timely manner. Skilled in providing technical assistance, installation and configuration of systems, and maintaining system documentation.

Hardware Troubleshooting
Software Installation
System Configuration
Technical Assistance
Communication

Responsibilities :

Provided assistance with hardware and software repairs and installation.
Assisted customers with technical problems via phone and email.
Answered user inquiries regarding software, hardware and network operations.
Provided technical assistance to customers in a courteous and professional manner.
Offered customer support in the installation and configuration of systems.
Maintained system documentation and updated technical knowledge.
Assisted in troubleshooting network and server issues.
Provided training to users on the use of new software.

Experience 2+ Years

IT Help Desk Support Resume with 5 Years of Experience

Highly organized and motivated IT Help Desk Support professional with 5+ years of experience in the technical support field. Proven track record in troubleshooting complex technical issues and providing effective solutions to meet customer needs. Possessing an in- depth knowledge of computer software, hardware, and networks. Skilled in written and verbal communication in order to build meaningful relationships and deliver exceptional customer service.

Software/Hardware Troubleshooting
Technical Support
Problem- solving
Computer Languages
Responded to customer inquiries regarding IT- related problems and provided step- by- step troubleshooting instructions
Diagnosed and resolved technical hardware and software issues for remote and onsite clients
Installed and configured computer hardware, software, and related peripherals
Assisted in the maintenance of computer networks and related computing environments, including systems software, applications software, and all configurations
Created and maintained IT documentation and procedures
Monitored and maintained performance of computer systems and networks
Ensured data integrity and security of computer systems and networks

Experience 5+ Years

Level Senior

IT Help Desk Support Resume with 7 Years of Experience

Highly organized and motivated IT Help Desk Support professional with 7 years of experience providing technical support and leading IT projects. Possesses a comprehensive knowledge of computer hardware, software, and network systems. Expert in troubleshooting and providing user- friendly solutions. Skilled in customer service and working in a team environment.

Network Administration
Troubleshooting
Hardware & Software Design
Technical Documentation
User Support & Training
Provided technical support and assistance to customers, staff, and administrators
Installed, configured and tested hardware, software, and networks
Performed system backups, maintenance and upgrades
Diagnosed and resolved hardware, software and network related issues
Provided basic training to staff and administrators
Set up user accounts and connected users to networks
Maintained detailed records of hardware and software installations and upgrades
Monitored and optimized system performance and security
Assisted with the implementation of IT policies and procedures

Experience 7+ Years

IT Help Desk Support Resume with 10 Years of Experience

IT Help Desk Support professional with 10+ years of experience in providing direct technical assistance to customers, troubleshooting technical and system issues, and performing system maintenance and upgrades. Proven ability to understand customer issues and provide resolutions quickly and efficiently. Experienced in using the latest diagnostic tools, remote desktop support, and ticket tracking systems. Thrives in a fast- paced environment, working under pressure to meet customer service and satisfaction goals.

Troubleshooting/Problem Solving
Software/Hardware Installation and Upgrades
Diagnostics and System Maintenance
Remote Desktop Support
Ticket Tracking Systems
Data Backup and Recovery
Software/Hardware Support
Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Managed and resolved customer service problems, reported to management and documented resolutions.
Answered customer inquiries via phone, email, and chat.
Ensured customer satisfaction by providing customers with the necessary tools to resolve their issues.
Performed remote troubleshooting and system maintenance and upgrades.
Used the latest diagnostic tools, remote desktop support, and ticket tracking systems to resolve customer service issues.
Provided guidance and instructions to customers on the use of hardware, software, and network systems.
Assisted in the installation, configuration, and maintenance of computer hardware, software, and network systems.
Provided technical advice and support to customers in areas including networking, data backup and recovery, and software/hardware support.

Experience 10+ Years

Level Senior Manager

Education Master’s

IT Help Desk Support Resume with 15 Years of Experience

Highly experienced IT Help Desk Support professional with 15 years of providing support for customers and resolving technical issues. Excellent customer service and communication skills, paired with extensive knowledge in Windows, Linux, and Mac OS systems. Proven track record of success in resolving a wide range of technical issues, troubleshooting software and hardware problems, and providing training and support to end- users.

System Diagnostics
System Administration
Computer Security
Windows/Linux/Mac OS
Troubleshoot and resolve technical issues for customers
Consult with customers to diagnose and troubleshoot computer- related problems
Respond to customer inquiries and provide assistance in resolving technical issues
Configure and install hardware and software systems
Install and configure operating systems, patches, and updates
Monitor system performance and security
Train end- users on the use of software applications
Maintain accurate documentation of technical issues, resolutions, and customer service logs
Develop and implement technical policies, procedures, and best practices.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats , cover letter examples , job description , and career advice pages for more helpful tips and advice.

What should be included in a IT Help Desk Support resume?

A IT Help Desk Support position requires technical skills, problem solving abilities and excellent customer service. Therefore, it is important for a candidate to showcase these qualifications in their resume. Here are some suggested items to include on a IT Help Desk Support resume.

Experience working with computers and technology
Software and hardware troubleshooting skills
Proficiency in customer service
Experience providing remote and in-person problem solving support
Knowledge of computer networks and system administration
Ability to work in a fast-paced environment
Ability to manage multiple tasks and prioritize accordingly
Excellent communication skills
Ability to quickly learn and adapt to new technologies

What is a good summary for a IT Help Desk Support resume?

A good summary for an IT Help Desk Support resume should highlight the job candidate’s technical knowledge, customer service experience, and problem-solving skills. The summary should also mention any certifications or other qualifications that make the individual a good fit for the role. Ultimately, a good summary should demonstrate the candidate’s expertise in troubleshooting, diagnosing, and resolving technical issues, as well as their ability to interact with customers in a friendly and professional manner.

What is a good objective for a IT Help Desk Support resume?

A good IT Help Desk Support resume objective should succinctly showcase your technical skills and knowledge, as well as your ability to provide customer service. When writing your objective, focus on the qualities that make you an ideal candidate for the position and keep it short and to the point.

Here are some points to include in your objective for an IT Help Desk Support resume:

Experienced in troubleshooting and resolving IT hardware, software, and network issues
Dedicated to providing effective customer service and support
Ability to diagnose and troubleshoot technical issues and problems quickly and accurately
Proficient in the use of various IT support tools and software
Knowledgeable in the installation of new hardware and software
Proven ability to maintain user accounts, passwords, network security, and data integrity
Excellent communication and interpersonal skills

How do you list IT Help Desk Support skills on a resume?

When applying for an IT Help Desk Support position, it is important to highlight your technical skills and knowledge in the field. Your resume should be tailored to the job you are applying for, and should include your qualifications, experience, and skills. Here are some tips on how to list IT Help Desk Support skills on your resume.

Include a summary of your qualifications. This should be a brief overview of your experience and qualifications relevant to IT Help Desk Support.
Include a section featuring your technical knowledge and proficiency. Here you should list any certifications, programming languages, and other technical skills you possess that are relevant to the job.
Detail any past experience related to IT Help Desk Support. Include examples of tasks you have completed, such as troubleshooting hardware/software issues or providing technical support to customers.
Highlight any customer service or communication skills that are related to the job. This could include skills in active listening, problem-solving, and conflict resolution.
Mention any relevant specializations or areas of expertise. For example, you may be specialized in network administration or cloud computing.

By showcasing your qualifications, experience, and skills, you can create a resume that will make you stand out in your job search.

What skills should I put on my resume for IT Help Desk Support?

If you’re looking to get into a career in IT Help Desk Support, then you’ll need to make sure that your resume has all the right skills. You should include keywords relevant to the position such as problem-solving, customer service, and technical support. Here are some of the most important skills to include on your resume when applying for an IT Help Desk Support job:

Excellent problem-solving skills: As an IT Help Desk Support professional, you’ll need to be able to quickly identify and solve technical problems. You should demonstrate your ability to diagnose issues and provide solutions.
Excellent customer service: You should be able to provide excellent customer service to your clients. This means being able to understand their issues and providing them with helpful and friendly advice.
Knowledge of software and hardware: You should have a good understanding of software and hardware, as well as the ability to troubleshoot common issues.
Good communication skills: You should be able to communicate clearly with clients both verbally and in writing. This includes being able to explain technical terms and instructions in a way that is easy to understand.
Ability to work independently: You should be able to work independently and efficiently, without needing to be constantly supervised.
Patience and persistence: You should have the patience to be able to work with clients who may not be as tech-savvy as you are. You should also have the persistence to keep trying different solutions until you find the right one.

By showing potential employers that you have these skills, you’ll be able to demonstrate that you’re well-suited to a career in IT Help Desk Support.

Key takeaways for an IT Help Desk Support resume

When writing a resume for an IT Help Desk Support role, there are a few key takeaways to keep in mind.

First, highlight any technical skills you have that are relevant to the role. Employers will want to know that you have a good understanding of the tools and software used in an IT Help Desk Support role, so make sure to include any certifications or qualifications you may have.

Second, emphasize your customer service skills. Any employer hiring for an IT Help Desk Support role will be looking for someone who is able to communicate effectively with clients and address their concerns in a professional manner. Make sure to highlight any customer service experience you have had in the past, as well as any communication or problem-solving skills.

Third, highlight any experience you have with troubleshooting. Employers will want to know that you are able to quickly identify and resolve technical issues, so make sure to include any experience you have with troubleshooting.

Finally, make sure to emphasize any experience you have with training users. Employers will be looking for someone who is able to effectively train users on the various tools and software used in an IT Help Desk Support role, so make sure to include any experience you have with training users.

By keeping these key takeaways in mind while writing your resume, you will be sure to make a great first impression when applying for an IT Help Desk Support role.

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5 Help Desk Resume Examples Built to Work in 2024

Help Desk Resume

Help Desk Resumes by Experience
Help Desk Resumes by Role
Write Your Help Desk Resume

Being a help desk technician is all about being the go-to support hero for tech-related woes. You’re the friendly face or voice that guides users through their IT troubles, from computer hiccups to forgotten passwords.

Your knack for problem-solving and communication makes you a troubleshooter extraordinaire. However, crafting a resume that showcases your IT prowess can be as tricky as decoding a complex error message.

If you’re ready to put your skills on paper and land that dream job, we’re here to lend a hand. Our expert-written help desk resume examples can help you with everything from picking the right job skills to making your experience pop. To top it all off, use our free cover letter builder for the complete application.

or download as PDF

Help desk resume example with 9 years of experience

Why this resume works

It may not seem like much at first but specifying how you used industry-specific tools to make quantifiable differences can go a long way! Don’t sleep on your technical experience either! Add any instances when you monitored and improved a network’s security.

Entry Level Help Desk Resume

The essence is to demonstrate that you’ve actually put textbook theories to work, which culminated in tangible outcomes in the real world. Maybe it’s a summer job as a cashier, where you mastered your customer service. If such is not an option, capitalize on the job-relevant seminars you attended, and the college projects you carried out.

Help Desk Analyst Resume

You want to stay clear of terms like “aided” and “assisted” and instead bring out the big guns—words that convey leadership (think led, authored, negotiated), accomplishments (think overhauled and upgraded), and technical prowess (think analyzed, monitored, and executed).

IT Help Desk Resume

Can’t forget about regulations too now, can we? If you’ve ever helped a company save costs on potential compliance fines, make sure to mention it and prove your dedication to any employer!

Help Desk Technician Resume

Once done, back up these metrics with actionable points like increasing a system’s uptime rate from 87% to 98.3%, or improving overall productivity by 26%.

Related resume examples

Customer Service
Office Assistant

Adapt Your Help Desk Resume to Match Every Job Description

Job seeker stands with hands in air, questioning how to fill out job materials

When it comes to showcasing your skills as a help desk technician, you’ve got a toolbox full of tech expertise that employers are eager to see. Your resume is where you can dive into it. Be specific and steer clear of vague, generic terms—your IT-focused resume should shine a spotlight on your technical prowess.

Zoom in on the hard skills you’ve honed. List the software applications you’re fluent in, any cyber security frameworks you’ve mastered, and, of course, any programming languages that you’ve conquered.

Highlight your know-how in networks, malware detection, and understanding system vulnerabilities. Remember, the key is to match the skills you have with what the job demands.

Need some help?

15 top help desk skills

Ticketing Systems
Hardware Knowledge
Network Troubleshooting
Cybersecurity
Mobile Device Support
Active Directory

Your help desk work experience bullet points

Your days working as a help desk technician are often a whirlwind of assisting users, resolving IT issues, and ensuring smooth tech operations. However, when it comes to your resume, it’s the remarkable achievements that truly matter.

Your work ensures that everything runs smoothly without interruptions or costly downtimes, and it’s important that you highlight this. Showcase moments you’re proud of, whether speeding up response times, reducing system downtime, or increasing user satisfaction.

Quantify your achievements with metrics whenever possible to lend them more weight and set yourself apart from the competition.

Highlight how quickly you were able to acknowledge and address user requests or IT issues.
Showcase your ability to resolve issues on the first interaction, minimizing the need for multiple support interactions and improving user satisfaction.
Use surveys or feedback data to quantify user satisfaction and report consistent ratings of 95% or higher.
Quantify how your support efforts reduced system or network downtime, resulting in increased productivity and cost savings.

See what we mean?

Developed a weekly backup schedule through Acronis Backup which decreased data loss incidents by 97%
Led a project to update password security policies using LastPass, curbing security breaches by 56%
Facilitated 1,742 remote support sessions using TeamViewer, resolving 92% of issues without on-site intervention
Leveraged Microsoft Teams’ bot and integration features to automate routine tasks, enhancing team productivity by 18%

9 active verbs to start your help desk work experience bullet points

Implemented
Optimized
Coordinated
Collaborated

3 Tips for Writing an Entry-Level Help Desk Resume

Showcase relevant coursework and academic projects that demonstrate your technical abilities. For instance, you could mention a group project where you contributed to designing and implementing a help desk ticketing system for your IT class. These hands-on experiences provide valuable insights into your capabilities and problem-solving skills.
Your hobbies and interests can be a goldmine of relevant skills. If you’re passionate about building computers, troubleshooting software, or managing home networks as a hobby, don’t hesitate to mention it. Show how your love for technology extends beyond the classroom and into your personal life, highlighting your dedication to the field.
Use a career objective statement to outline your aspirations as a help desk technician. Be specific about the kind of support you want to provide and the impact you aim to make. This helps employers understand your goals and motivations, even if you have limited professional experience .

3 Tips for Writing a Help Desk Resume With Prior Experience

Working in a help desk environment means working with people, but don’t list “teamwork” in your skills section. Instead, emphasize your customer-centric mindset by adding metrics like the number of resolved support tickets or the average 5-star rating you get every month.
If you’ve developed expertise in specific areas of help desk support, such as hardware troubleshooting, software configuration, or network diagnostics, don’t be afraid to brag about it. For instance, if you’re skilled in remote desktop support, emphasize how your proficiency can benefit remote workers.
List any certifications that align with the help desk field. Certificates such as CompTIA A+, CompTIA Network+, or HDI Support Center Analyst can boost your credibility.

You can include a career summary , but it’s optional. If you choose to have one, make it job-specific. Focus on your key proficiencies, such as specific operating systems (Windows, Linux, MacOS) that directly relate to the job.

It’s usually better to focus on your technical skills, namely hardware and software proficiencies. Talk about your in-depth knowledge of Spiceworks, RDP, backing up data, and IT security—your soft skills will shine through your cover letter.

Metrics that demonstrate your impact can set you apart. Highlight statistics such as reduced response times, increased user satisfaction scores, first call resolution rates, or decreased system downtime.

IT Helpdesk Resume Example

Resume Examples

Common Tasks & Responsibilities
Top Hard & Soft Skills
Action Verbs & Keywords
Resume FAQs
Similar Resumes

Common Responsibilities Listed on IT Helpdesk Resumes:

Respond to and resolve IT support tickets submitted by end-users
Install, configure, and troubleshoot hardware and software for end-users
Provide technical support for desktops, laptops, printers, and mobile devices
Manage user accounts and permissions in Active Directory
Monitor and maintain network infrastructure, including switches, routers, and firewalls
Perform regular backups and disaster recovery procedures
Conduct security audits and implement security measures to protect against cyber threats
Collaborate with other IT teams to resolve complex technical issues
Train end-users on new software and hardware systems
Document IT processes and procedures for future reference and training purposes

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IT Helpdesk Resume Example:

Implemented security protocols, monitored and maintained company systems, and resolved user issues before escalations with an average response time of 6 minutes
Evaluated and introduced new IT solutions, including hardware and software, to increase employee productivity by 30%
Developed and trained end-users on company-specific applications and software that decreased help desk tickets over 45%
Reduced total system downtime by 40% through successful diagnostic and preventive maintenance on systems, networks, and applications
Researched and successfully integrated a cloud-based system to streamline operations and improve customer service
Flawlessly maintained and updated inventory of IT resources, troubleshooting any issues and providing solutions in a swift and effective manner
Constructed and launched video tutorials and user guides to help end-users on how to use the system with improved accuracy and efficiency
Assisted in the installation and configuration of various software and hardware, ensuring minimal error and zero downtime
Consistently exceeded expectations for end-user onboarding, providing them with technical support and training and leading to a 95% customer satisfaction rating
Network troubleshooting and diagnostics
System/Server administration
Data/System security protocols
End-user support & training
Remote IT Infrastructure management
System integration and configuration
Cloud computing and storage
Installation of hardware and software
Antivirus, anti-malware and malware removal
Network monitoring and performance optimization
User account administration & management
Network and system scripting
Documentation and user guides creation
Scripting & Automation technologies
Incident handling & resolution
Helpdesk ticketing software
IT asset inventory management
Video conferencing & remote access tools
VoIPand telecommunication techniques
Change & Problem Management principles
Information Technology
Computer Science

Top Skills & Keywords for IT Helpdesk Resumes:

Hard skills.

Troubleshooting and Problem Solving
Technical Support and Customer Service
Network Administration and Maintenance
Operating System Installation and Configuration
Hardware and Software Installation and Configuration
Remote Desktop Support
Active Directory Management
Firewall and Security Management
Backup and Disaster Recovery
Cloud Computing and Virtualization
Mobile Device Management
ITIL Framework and Service Management

Soft Skills

Communication and Interpersonal Skills
Problem Solving and Troubleshooting
Time Management and Prioritization
Attention to Detail and Accuracy
Patience and Empathy
Adaptability and Flexibility
Customer Service and Support
Technical Aptitude and Knowledge
Teamwork and Collaboration
Active Listening and Feedback Incorporation
Analytical and Critical Thinking
Stress Management and Resilience

Resume Action Verbs for IT Helpdesks:

Troubleshooted
Communicated
Collaborated
Implemented
Prioritized
Investigated
Coordinated
Facilitated

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Resume FAQs for IT Helpdesks:

How long should i make my it helpdesk resume, what is the best way to format a it helpdesk resume, which keywords are important to highlight in a it helpdesk resume, how should i write my resume if i have no experience as a it helpdesk, compare your it helpdesk resume to a job description:.

Identify opportunities to further tailor your resume to the IT Helpdesk job
Improve your keyword usage to align your experience and skills with the position
Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for IT Helpdesks:

It support analyst, it support specialist, it support manager, it service manager, it systems analyst, it security analyst, it system administrator, it architect.

Career Blog

Help Desk Resume: [Sample for Download] and Tips for 2024

A Help Desk Resume is a document that summarizes a candidate’s skills, knowledge, and experience in providing customer support in a technical capacity. The resume should highlight the candidate’s skills and experience in addressing customer issues, along with knowledge of hardware and software systems, technical troubleshooting, and communication skills.

Importance of Writing a Strong Help Desk Resume

In today’s competitive job market, a strong Help Desk Resume can help candidates stand out from the crowd. Employers are looking for technical support professionals who can provide excellent customer service, are able to solve complex problems, and can work collaboratively with team members. A well-written and well-organized Help Desk Resume can demonstrate these skills and increase a candidate’s chances of getting hired.

Understanding the Role of a Help Desk Professional

A Help Desk Professional is a professional who provides technical support and assistance to end-users or customers. The role involves providing timely and effective solutions to technical issues and queries raised by customers.

A. Definition

The Help Desk Professional is the frontline personnel responsible for ensuring that customers are provided with solutions to technical issues. They play a critical role in providing timely assistance and technical support to customers. They act as the liaison between the customers and other technical professionals in the organization.

B. Key Responsibilities

The key responsibilities of a Help Desk Professional include:

Receiving and responding to customer queries and technical issues in a timely manner.
Providing technical support and assistance to end-users or customers.
Identifying and resolving technical issues or problems faced by customers.
Documenting and tracking technical issues, queries and solutions.
Following up with customers to ensure that their technical issues and queries have been resolved.
Providing technical training and assistance to new users.

C. Necessary Skills

To excel as a Help Desk Professional, the following skills are necessary:

Strong analytical and problem-solving skills.
Excellent customer service skills and the ability to work well under pressure.
Good communication skills, both verbal and written.
Strong attention to detail and the ability to multitask.
Proficiency with various operating systems, hardware, and software applications.
Good knowledge of technical troubleshooting methodologies.
Ability to work in a team environment and collaborate with other technical professionals.

The Help Desk Professional plays a critical role in ensuring that customers receive timely and effective technical support and assistance. Their technical skills, customer service skills, and ability to multitask are essential to their success in the role. By understanding the key responsibilities and necessary skills of the role, individuals seeking to become Help Desk Professionals can tailor their resumes to highlight their qualifications and experience effectively.

Help Desk Resume Format

When it comes to crafting a successful Help Desk Resume, there are three common formats to choose from.

A. Chronological

The chronological format, as the name suggests, focuses on your work history in reverse chronological order. This format is ideal for those who have a consistent work history within the same industry. It allows employers to quickly see your progression throughout your career and the skills you have developed over time.

When using the chronological format, start with your most recent job and work backwards. Include the company name, job title, dates of employment, and a brief summary of your responsibilities and achievements in each role. Be sure to use action verbs and specific metrics to showcase your accomplishments.

B. Functional

The functional format is focused on your skills rather than your work history. This format is ideal for those who are looking to switch industries, have gaps in their work history, or have limited work experience. The functional format allows you to highlight specific skills and achievements that are relevant to the job you are applying for.

When using the functional format, start with a summary of your skills and accomplishments followed by a list of your work experience (if applicable) in reverse chronological order. When listing your work experience, focus on the skills you developed rather than the job duties.

C. Combination

The combination format is a mix of the chronological and functional formats. This format allows you to showcase your work history while also highlighting your specific skills and achievements. Start with a summary of your skills and accomplishments followed by a reverse chronological list of your work experience. When listing your work experience, focus on the skills you developed and the accomplishments you achieved.

When choosing your resume format, think about your specific circumstances and what will best highlight your skills and experience. Remember, your resume should be tailored to the specific job you are applying for. Use strong action verbs, specific metrics, and keywords relevant to the job to make your resume stand out.

The format you choose is just one piece of the puzzle. Be sure to also include relevant experience, education, certifications, and other achievements that demonstrate your ability to excel in a Help Desk role.

With these tips in mind, use the sample Help Desk Resume provided for download as a guide to create your own perfect resume.

Help Desk Resume Structure

When it comes to building a Help Desk resume, it’s vital to present yourself in the best light possible. One way to achieve this is by organizing your resume in a way that highlights your most relevant experience and qualifications. An effective resume structure should include:

Your header should be the first thing recruiters see when they glance at your resume. It should include your name, email address, phone number, and possibly a link to your LinkedIn profile. Make sure the font size and style are consistent and easy to read.

B. Objective

The objective statement provides a brief overview of your career goals and what you hope to achieve in your next Help Desk role. Keep in mind that the objective should be tailored to the specific company and position you are applying for. It should be concise and straightforward.

C. Key Skills

This section should contain a list of your most relevant technical and soft skills. This includes skills such as troubleshooting, problem-solving, technical support, and customer service. Use bullet points and keep the list concise, highlighting only the skills that are most relevant to the position.

D. Professional Experience

This section is where you should highlight your previous work experience. Start with your most recent job and work backward, including the job title, company name, location, employment dates, and job duties. Highlight your achievements and accomplishments in each role, including any specific projects or tasks you completed.

E. Education

List your degree(s) and certifications, including any relevant coursework or training. Be sure to include the name of the institution, degree/certification earned, and the year you graduated.

F. Certifications and Training

Include any relevant certifications or training you have completed, particularly if they are specific to the Help Desk industry. Highlight any knowledge or experience you have with particular software or equipment, including any relevant certifications.

By structuring your Help Desk resume in this manner, you can present yourself in the best possible light, highlighting your relevant experience and qualifications, and ultimately increase your chances of securing the job you desire.

Help Desk Resume Writing Tips

When it comes to creating a Help Desk resume that stands out and attracts the attention of hiring managers, there are key writing tips that every candidate should take into account. Below are four of the most important Help Desk resume writing tips to help you land your dream job:

A. Tailoring Your Resume

One of the biggest mistakes that job seekers make is submitting a generic resume for every job they apply to. Tailoring your resume to the specific job you are applying for is essential. This means doing research on the company and the position requirements, and carefully considering how you can highlight your relevant skills and experience in your resume.

B. Using Keywords

When a hiring manager is reviewing resumes, they are often looking for specific keywords that demonstrate the candidate’s qualifications for the position. These keywords may include technical skills, software programs, certifications, and more. To ensure that your resume catches the attention of hiring managers, be sure to carefully review the job posting and incorporate relevant keywords into your resume.

C. Highlighting Achievements

Hiring managers want to see measurable achievements on a candidate’s resume. This could be anything from reducing response times to closing tickets more efficiently, to improving customer satisfaction ratings. By highlighting your achievements, you demonstrate to potential employers that you are capable of delivering results and providing exceptional service.

D. Using Action Words

Last but not least, it’s important to use powerful action words throughout your Help Desk resume. Action words help to demonstrate your skills, experience, and achievements in a dynamic and engaging way. Words such as “solved,” “improved,” “resolved,” and “streamlined” are just a few examples of impactful action words to use in your Help Desk resume.

When writing your Help Desk resume be sure to tailor it to the specific job you are applying for. Use keywords, highlight your achievements and use powerful action words to demonstrate your skills, experience and achievements. By following these Help Desk resume writing tips, you will increase your chances of securing your dream Help Desk job.

Common Mistakes to Avoid when Writing a Help Desk Resume

When it comes to writing your help desk resume, there are some common mistakes you should avoid. These mistakes can hinder your chances of landing your dream job. Here are some mistakes to avoid:

A. Including Unrelated Information

It’s important to only include information that is relevant to the job you’re applying for. Including information that is unrelated can cloud your skills and achievements and make it harder for the hiring manager to understand your potential. Keep your resume concise and stick to the job requirements.

B. Failing to Highlight Key Skills and Achievements

When writing your help desk resume, you need to showcase your skills and achievements. Without highlighting them, it can be difficult for the hiring manager to see why you are an excellent candidate for the position. Your resume is a marketing tool, so make sure to highlight your key skills and accomplishments.

C. Poor Formatting and Structure

Your help desk resume should be easy to read and follow. Poor formatting and structure can be a big turnoff for hiring managers. Make sure your resume has plenty of white space, uses consistent formatting, and has a clear structure. This will show how organized and detail-oriented you are.

D. Lacking Clarity

Your help desk resume must be clear and concise. Avoid using ambiguous language or being too generic. Be specific about your experience, skills, and achievements. Use quantifiable results where possible to showcase your impact in previous roles.

These four mistakes should be avoided when writing your help desk resume. By keeping your resume clear, concise, and relevant to the job, you increase your chances of impressing the hiring manager and ultimately landing the job.

Reviewing Help Desk Resume Examples

An important aspect of crafting a great help desk resume is reviewing examples of successful resumes in this field. Studying well-written resumes can help you understand what makes a strong resume and can help you identify areas where your own resume may need improvement.

In this section, we’ll review three different help desk resume examples to give you an idea of what to include in your own resume.

A. Example 1

John Doe 123 Main Street Anytown, USA 12345 555-555-5555 johndoe.

Tips for Effective Cover Letter Writing

A. Purpose of a Cover Letter

A cover letter is a tool for job seekers to introduce themselves to potential employers and highlight their qualifications for a particular job. It serves as an opportunity for the candidate to explain how their skills and experiences match the requirements of the job they are applying for. A well-written cover letter can make a strong impression on the employer and increase the chances of getting an interview.

B. Structure of a Cover Letter

A cover letter typically consists of three main parts: the introduction, the body, and the closing. The introduction should be attention-grabbing and introduce the candidate to the employer. The body should explain why the candidate is interested in the job and how their skills and experiences match the requirements of the job. The closing should thank the employer for their time and consideration and ask for the opportunity to discuss further.

C. Key Writing Tips

Customize the Cover Letter: A generic cover letter is a red flag to employers. Take the time to tailor the cover letter to the job posting to demonstrate how the candidate’s skills and experiences match the specific job requirements.

Be Clear and Concise: Employers receive many cover letters and may only spend a few seconds scanning each one. Make sure the cover letter is easy to read and concise. Use bullet points or short paragraphs to highlight skills and experiences that match the job requirements.

Use Active Language: Active language demonstrates confidence and makes the cover letter more engaging for the employer. Use action verbs to describe the candidate’s experiences and accomplishments.

Focus on the Employer’s Needs: Employers want to know what the candidate can do for them. Highlight how the candidate’s skills and experiences can benefit the employer and help them achieve their goals.

Proofread and Edit: A cover letter with spelling or grammar errors can immediately disqualify a candidate. Take the time to proofread and edit the cover letter carefully to ensure it is error-free.

A cover letter is an important tool for job seekers to introduce themselves to potential employers and highlight their qualifications for a particular job. By customizing the cover letter, using active language, focusing on the employer’s needs, and proofreading carefully, candidates can increase their chances of getting an interview and landing their dream job.

Help Desk Resume: Dos and Don’ts

As a help desk specialist, creating an effective resume that highlights your skills, experience, and accomplishments is crucial in landing your dream job. In this section, we will discuss the dos and don’ts of help desk resumes.

Tailor your resume to the job description: One size does not fit all when it comes to resumes. Customize your resume to match the job requirements by highlighting skills and experiences relevant to the position.

Use keywords and phrases: Hiring managers use Applicant Tracking Systems to scan resumes for relevant keywords. Use these keywords related to help desk support such as “troubleshooting,” “customer service,” “problem-solving,” and “technical support.”

Quantify your achievements: Use metrics and statistics to back up your accomplishments. Use phrases like “reduced resolution time by 50%,” “maintained a 90% customer satisfaction rate,” or “resolved 95% of customer issues on the first call.”

Keep it concise and easy-to-read: Use bullet points to highlight essential information and keep it to one page if possible. Use a font and formatting that is easy to read and visually appealing.

Include a cover letter: A well-crafted cover letter sets you apart from other applicants. Use it as an opportunity to show your personality, passion for the role, and explain how you can meet the needs of the company.

B. Don’ts

Don’t include irrelevant information: Keep your resume focused on the job requirements. Avoid including personal information such as hobbies, interests, and irrelevant work experience.

Don’t use vague language: Be specific about your accomplishments and use concrete examples. Avoid using general phrases like “good communication skills” or “excellent customer service” without backing them up with evidence.

Don’t use a generic objective statement: Instead of using a generic objective statement such as “to obtain a position as a help desk specialist,” use a summary statement that highlights your skills and experiences.

Don’t include typos or grammatical errors: Proofread your resume thoroughly for typos and grammatical errors. Ask someone else to read it over to catch any mistakes you may have missed.

Don’t use a generic template: Avoid using generic templates found online. Create a unique and customized design that reflects your personality and showcases your skillset.

A well-crafted help desk resume can help you stand out from the crowd, and following these dos and don’ts can increase your chances of landing an interview. Remember, your resume should be tailored to the job description, concise, easy-to-read, and highlight your accomplishments in a quantifiable way.

Dealing with Employment Gaps in Help Desk Resume

Employment gaps can be a concern for job seekers, especially in the help desk field where employers seek individuals with continuous hands-on experience. However, job seekers can still effectively address employment gaps by explaining them in a positive light, providing evidence of skills maintenance, and implementing strategies to minimize the impact on their resumes.

A. Explaining Gaps in a Positive Light

Job seekers must address employment gaps in their resumes and cover letters in a positive light to demonstrate their abilities to overcome challenges and remain committed to their profession. They can focus on their personal or professional reasons for leaving their previous position, such as furthering education, caring for a family member, or pursuing a passion project. Additionally, they can describe how they stayed involved in their field while on a break, such as volunteering or attending training sessions.

B. Providing Evidence of Skills Maintenance

Evidence of skills maintenance is crucial for job seekers to demonstrate their continuous learning and professional development, especially during employment gaps. They should include any relevant certifications, training sessions, or side projects they completed during their break. Additionally, they can provide a summary of relevant skills or technologies they mastered during their employment gap to showcase their ability to stay current in the field.

C. Strategies for Minimizing the Impact

Job seekers can also minimize the impact of employment gaps by implementing strategies in their resumes and cover letters. They can focus on their most recent relevant experience by grouping their skills and achievements into a skills-based format instead of a chronological format. This approach will highlight their qualifications and relevant skills without emphasizing employment gaps. Additionally, they can provide a brief explanation of their employment gap in their cover letter and address how they maintained their skills and kept up with the industry’s latest trends.

Employment gaps can be effectively addressed by explaining them in a positive light, providing evidence of skills maintenance, and implementing strategies to minimize their impact. When properly addressed, job seekers can demonstrate their commitment to their profession, continuous learning, and relevant skills.

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10 Help Desk Manager Resume Examples & Guide for 2024

The Help Desk Manager oversees the support team, ensuring efficient troubleshooting and customer satisfaction. Highlight your experience in managing support operations, your ability to improve service processes, and your success in team leadership on your resume. Incorporate skills such as problem-solving, effective communication, and proficiency in help desk software. Mention specific achievements, like reduced response times or improved customer satisfaction scores, to demonstrate your impact on the organization.

All resume examples in this guide

Single Column

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a help desk manager, articulating the breadth of your technical expertise and leadership skills in a concise resume can be a significant challenge. Our guide provides targeted advice and examples to showcase your accomplishments effectively, ensuring your resume stands out to potential employers.

Sample industry-leading professional resumes for inspiration and help desk manager resume-writing know-how.
Focus recruiters' attention on what matters most - your unique experience, achievements, and skills.
Write various resume sections to ensure you meet at least 95% of all job requirements.
Balance your help desk manager technical expertise with personality to stand out amongst candidates.

If the help desk manager resume isn't the right one for you, take a look at other related guides we have:

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Cisco Network Engineer Resume Example
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Desktop Support Resume Example
Assistant IT Manager Resume Example

Optimize your help desk manager resume format to pass the recruiters' assessment

What recruiters are looking for is systematised content that is clear and coherent. Thus, your help desk manager resume needs to answer requirements and why you're the best candidate for the role from the get-go.

Sorting your experience in the reverse chronological order - starting with your most recent and relevant roles. This is an excellent choice for more experienced professionals;
Writing your contact information (e.g. personal phone number and email address ) and your portfolio or LinkedIn link in your help desk manager resume header. If you're wondering to include a photo or not, always make sure that it's appropriate for the country you're applying in;
Use the basic, most important help desk manager resume sections - your experience, education, summary, etc. Use your resume's real estate wisely to tell a compelling, professional story and match job description's keywords;
Don't go overboard with the length of your resume. One page is absolutely fine if you happen to have under a decade of relevant experience.

Are you still wondering if you should submit your help desk manager resume in PDF or Word format ? The PDF has a few more advantages, as it doesn't change the format and the text can't be altered upon application.

Format matters most when your help desk manager resume is assessed by the Applicant Tracker System (or the ATS).

The ATS parses resumes, looking for specific keywords, skills or experience that match the job description.

P.S. We recently did a study on how the ATS works and were able to demystify three of the biggest misconceptions about how it assesses candidate resumes.

To pass the ATS evaluation, select any of the serif or sans-serif fonts. Popular choices that would help your help desk manager resume stand out include Raleway, Exo 2, Montserrat, etc.

Most traditionalists go for Arial or Times New Roman, but it's often the case that many candidates choose these fonts, and you'd thus lose points on the uniqueness front.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Showcase any ongoing or recent educational efforts to stay updated in your field.

Don't forget to include these six sections on your help desk manager resume:

Header and summary for your contact details and to highlight your alignment with the help desk manager job you're applying for
Experience section to get into specific technologies you're apt at using and personal skills to deliver successful results
Skills section to further highlight how your profile matches the job requirements
Education section to provide your academic background
Achievements to mention any career highlights that may be impressive, or that you might have missed so far in other resume sections

What recruiters want to see on your resume:

Proven experience in managing a help desk team and overseeing all operations, including staff performance and customer service standards.
Strong technical knowledge and understanding of help desk software, databases, and remote control.
Excellent problem-solving skills with the ability to analyze situations, identify existing or potential problems, and recommend solutions.
Experience in developing and implementing help desk procedures, policies, and systems to enhance efficiency and customer satisfaction.
Track record of setting specific customer service standards and monitoring and reporting on support effectiveness through metrics such as first-call resolution and ticket turnaround times.

Adding your relevant experience to your help desk manager resume

If you're looking for a way to show recruiters that your expertise is credible, look no further than the resume experience section.

Your help desk manager resume experience can be best curated in a structured, bulleted list detailing the particulars of your career:

Always integrate metrics of success - what did you actually achieve in the role?
Scan the help desk manager advert for your dream role in search of keywords in the job requirements - feature those all through your past/current experience;
Dedicate a bullet (or two) to spotlight your technical capabilities and how you're able to use the particular software/technology in your day-to-day roles;
Write simple by including your responsibility, a job advert keyword or skill, and a tangible outcome of your success;
Use the experience section to also define the unique value of working with you in the form of soft skills, relevant feedback, and the company culture you best thrive in.

Industry leaders always ensure that their resume experience section offers an enticing glimpse at their expertise, while telling a career narrative. Explore these sample help desk manager resumes on how to best create your resume experience section.

Led a team of 15 help desk analysts to provide 24/7 support for over 10,000 global users, reducing ticket resolution time by 25%.
Implemented a new ITSM platform that optimized workflow processes and enhanced tracking of KPIs including first call resolution, leading to a 10% increase in customer satisfaction.
Developed and executed a comprehensive training program that increased staff technical proficiency and ensured cross-departmental IT support alignment.
Managed critical IT support incidents for enterprise-level clients, streamlining the escalation process and reducing system downtime by 15%.
Collaborated with systems engineers to integrate customer feedback into the continuous improvement of help desk tools and protocols.
Oversaw the migration of help desk services to a cloud-based infrastructure which improved remote support capabilities and scalability.
Introduced an AI-driven ticketing system that automated routine inquiries, allowing staff to focus on complex technical issues.
Monitored and analyzed performance data to identify trends and develop strategies for reducing recurrent IT issues by 20%.
Coordinated with the cybersecurity team to incorporate best practices into help desk operations, significantly mitigating risk exposure.
Implemented a customer feedback loop that increased the help desk’s ability to respond to user needs, improving service customization.
Enhanced IT help desk service levels by recruiting, training, and developing a high-performing team focused on customer service excellence.
Spearheaded the development of a self-service portal, which empowered users to resolve simple issues and reduced overall ticket volume by 30%.
Directing the global help desk operations with a focus on leveraging automation tools to elevate user satisfaction and reduce response times.
Spearheading the integration of chatbot technology that effectively handles 40% of initial customer interactions, freeing up resources for critical support areas.
Conducting regular performance assessments using analytics to continuously refine the support model and align with evolving business requirements.
Revamped the help desk ticketing process which resulted in a 35% improvement in response times and a 50% reduction in backlogged tickets.
Managed cross-functional teams to resolve complex IT problems, cutting the mean time to resolution by 20% and enhancing system availability.
Pioneered the adoption of a remote support policy which increased flexibility for staff and ensured uninterrupted customer service during remote work transitions.
Oversaw a period of significant expansion of help desk services, including a 50% increase in support staff to handle growing customer demand.
Played a key role in the company-wide adoption of Agile methodologies which improved inter-departmental collaboration and accelerated problem-solving.
Championed the implementation of advanced monitoring tools that proactively identified potential issues, reducing downtime by 18%.
Developed and maintained an IT help desk knowledge base that reduced ticket resolution time and enhanced internal training processes.
Forged strong vendor relationships that improved the quality of technical support tools and reduced software procurement costs by 12%.
Coordinated with IT leadership to align help desk activities with strategic business initiatives, ensuring adaptive support for new technologies.
Increased the IT department’s operational efficiency by implementing strategic staffing models that optimized round-the-clock support coverage.
Conceptualized and launched a cross-training program that resulted in a more versatile help desk team able to address a broader range of technical issues.
Established a program for tracking and responding to user satisfaction metrics, leading to a 15% improvement in perceived IT support quality.
Orchestrated a seamless transition for the help desk team to a comprehensive remote work model while maintaining 99% SLA adherence.
Implemented a tiered support strategy that maximized the efficient use of skilled resources and reduced average handle time by 22%.
Championed the development and integration of predictive analysis tools into support practices, significantly lowering incident recurrence rates.

Quantifying impact on your resume

Highlight the number of support tickets resolved per day to demonstrate efficiency in handling customer issues.
Quantify the size of the help desk team you have managed to showcase leadership and team management skills.
Include the percentage reduction in ticket resolution time to emphasize process improvement capabilities.
Mention the number of training sessions conducted for help desk staff to illustrate commitment to team development.
Detail the increase in customer satisfaction scores to reflect the impact of service quality enhancements.
Specify the volume of calls and emails managed to show the ability to handle high workloads effectively.
Report on the percentage of issues resolved on the first call to highlight proficiency in problem-solving.
Indicate the dollar value of the IT assets you were responsible for to establish financial accountability and asset management skills.

Action verbs for your help desk manager resume

Experience section for candidates with zero-to-none experience

While you may have less professional experience in the field, that doesn't mean you should leave this section of your resume empty or blank.

Consider these four strategies on how to substitute the lack of experience with:

Volunteer roles - as part of the community, you've probably gained valuable people (and sometimes even technological capabilities) that could answer the job requirements
Research projects - while in your university days, you may have been part of some cutting-edge project to benefit the field. Curate this within your experience section as a substitute for real-world experience
Internships - while you may consider that that summer internship in New York was solely mandatory to your degree, make sure to include it as part of your experience, if it's relevant to the role
Irrelevant previous jobs - instead of detailing the technologies you've learned, think about the transferable skills you've gained.

Shining a light on your help desk manager hard skills and soft skills

To win recruiters over, you must really have a breadth of skill set presented and supported within your help desk manager resume.

On hiring managers' checklists, you'd initially discover hard or technical skills. Those are the technology (and software) that help you perform on the job. Hard skills are easy to quantify via your education, certificates, and on-the-job success.

Another main criterion recruiters are always assessing your help desk manager resume on is soft skills. That is your ability to communicate, adapt, and grow in new environments. Soft skills are a bit harder to measure, as they are gained both thanks to your personal and professional experience.

Showcase you have the ideal skill set for the role by:

Dedicating both a skills box (for your technical capabilities) and an achievements or strengths section (to detail your personal skills).
When listing your skills, be specific about your hard skills (name the precise technology you're able to use) and soft skills (aim to always demonstrate what the outcomes were).
Avoid listing overused cliches in the skills section (e.g. Microsoft Office and Communication), unless they're otherwise specified as prominent for the role.
Select up to ten skills which should be defined via various sections in your resume skills sidebar (e.g. a technical skills box, industry expertise box with sliders, strengths section with bullets).

Spice up your resume with leading technical and people skills, that'd help you get noticed by recruiters.

Top skills for your Help Desk Manager resume:

ITIL Framework

Help Desk Software (e.g., Zendesk, ServiceNow)

Remote Support Tools (e.g., TeamViewer, LogMeIn)

Ticketing Systems

Network Troubleshooting

Hardware Diagnostics

Operating Systems (Windows, macOS, Linux)

Database Management

VoIP Technologies

Cybersecurity Fundamentals

Communication

Problem-Solving

Customer Service

Time Management

Conflict Resolution

Team Collaboration

Adaptability

Analytical Thinking

Highlight any significant extracurricular activities that demonstrate valuable skills or leadership.

Help Desk Manager-specific certifications and education for your resume

Place emphasis on your resume education section . It can suggest a plethora of skills and experiences that are apt for the role.

Feature only higher-level qualifications, with details about the institution and tenure.
If your degree is in progress, state your projected graduation date.
Think about excluding degrees that don't fit the job's context.
Elaborate on your education if it accentuates your accomplishments in a research-driven setting.

On the other hand, showcasing your unique and applicable industry know-how can be a literal walk in the park, even if you don't have a lot of work experience.

Include your accreditation in the certification and education sections as so:

Important industry certificates should be listed towards the top of your resume in a separate section
If your accreditation is really noteworthy, you could include it in the top one-third of your resume following your name or in the header, summary, or objective
Potentially include details about your certificates or degrees (within the description) to show further alignment to the role with the skills you've attained
The more recent your professional certificate is, the more prominence it should have within your certification sections. This shows recruiters you have recent knowledge and expertise

At the end of the day, both the education and certification sections hint at the initial and continuous progress you've made in the field.

And, honestly - that's important for any company.

Below, discover some of the most recent and popular Help Desk Manager certificates to make your resume even more prominent in the applicant pool:

The top 5 certifications for your help desk manager resume:

Help Desk Institute (HDI) Support Center Manager (SCM) — HDI
Microsoft Certified Solutions Expert (MCSE) — Microsoft
Information Technology Infrastructure Library (ITIL) Foundation — AXELOS
Certified Information Systems Security Professional (CISSP) — (ISC)²
Project Management Professional (PMP) — Project Management Institute (PMI)

List your educational qualifications and certifications in reverse chronological order.

When You Should (And Not) Add Dean's List On Your Resume
When Should You Include Your High School on Your Resume?

Should you write a resume summary or an objective?

No need to research social media or ask ChatGPT to find out if the summary or objective is right for your help desk manager resume.

Experienced candidates always tend to go for resume summaries. The summary is a three to five sentence long paragraph that narrates your career highlights and aligns your experience to the role. In it you can add your top skills and career achievements that are most impressive.
Junior professionals or those making a career change, should write a resume objective. These shouldn't be longer than five sentences and should detail your career goals . Basically, how you see yourself growing in the current position and how would your experience or skill set could help out your potential employers.

Think of both the resume summary and objective as your opportunity to put your best foot forward - from the get go - answering job requirements with skills.

Use the below real-world help desk manager professional statements as inspiration for writing your resume summary or objective.

Resume summaries for a help desk manager job

With over 7 years of experience in IT support, a seasoned help desk manager adept at streamlining help desk operations, reducing downtime, and enhancing user satisfaction. Proficient in ITIL methodologies and Microsoft Office Suite, boasting a record of reducing ticket resolution times by 30% at TechGenix Solutions.
Former customer service supervisor with 5 years of leadership experience, transitioning to the tech sector as a help desk manager, bringing exceptional problem-solving abilities and a commitment to improving service response times. Skilled in communication and team coordination, eager to apply transferable skills to achieve high customer service ratings in a tech environment.
Eager to leverage a 10-year background in operations management within the retail industry to the tech sphere, where customer support and efficient resolution are paramount. Bringing to bear extensive experience in team leadership and process optimization, aiming to drive excellence in a new role as a help desk manager.
A dynamic professional with 8 years guiding high-performance help desk teams for SaaS companies. Specializes in SAFe Agile methodologies and is a certified ITIL v4 practitioner. Achieved a 97% customer satisfaction rate through innovative support strategies and dedication to service excellence at CloudTech Enterprises.
Seeking a challenging entry-level opportunity to apply my keen interest in technology and strong interpersonal skills. Enthusiastic about developing a deep understanding of technical support processes and contributing to improved customer service experiences. Motivated to learn rapidly and make a significant impact in a dynamic tech support environment.
Recent IT graduate motivated to begin a career in tech support, aiming to apply theoretical knowledge from a BSc in Information Technology and hands-on internship experience. Focused on mastering help desk management tools and protocols to facilitate effective customer service in a high-paced tech firm.

Showcasing your personality with these four help desk manager resume sections

Enhance your help desk manager expertise with additional resume sections that spotlight both your professional skills and personal traits. Choose options that not only present you in a professional light but also reveal why colleagues enjoy working with you:

My time - a pie chart infographic detailing your daily personal and professional priorities, showcasing a blend of hard and soft skills;
Hobbies and interests - share your engagement in sports, fandoms, or other interests, whether in your local community or during personal time;
Quotes - what motivates and inspires you as a professional;
Books - indicating your reading and comprehension skills, a definite plus for employers, particularly when your reading interests align with your professional field.

Key takeaways

Securing your ideal job starts with crafting a compelling help desk manager resume. It should not only highlight your professional strengths but also reflect your personality. Key aspects to remember include:

Choose a clear, easily editable format, allowing more time to focus on the content of your resume;
Emphasize experience relevant to the job, focusing on your impact on the team;
Opt for a resume summary if you have extensive professional experience, and a resume objective if you're just starting out;
Include technical skills in the skills section and interpersonal skills in the achievements section;
Recognize the importance of various resume sections (e.g., My Time, Projects) in showcasing both your professional abilities and personal traits.

Looking to build your own Help Desk Manager resume?

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Help Desk Technician Resume Examples: Proven To Get You Hired In 2024

Hiring Manager for Help Desk Technician Roles

Jump to a template:

Help Desk Technician
IT Support Specialist
IT Associate Specialist

Get advice on each section of your resume:

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Help Desk Technician Resume Tips

Help Desk Technician Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., help desk technician resume sample.

A help desk technician’s primary goal is to improve customer satisfaction by helping them resolve technical issues with the organization’s product. That’s why your resume should be tailored to the IT industry. They will also assist employees with technical queries. Another relevant help desk technician's responsibility is to educate employees on how to use machinery and software.

A help desk technician resume example that prioritizes work experience

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your help desk technician resume in 2024, indicate your familiarity with agile principles..

Most help desk technicians work with an Agile approach. This helps them reduce productivity leaks and encourages collaboration among team members and stakeholders. That’s why it is worth mentioning your knowledge of this system in your resume. Technicians who are familiar with Agile principles are generally more efficient.

Mention your abilities to cooperate with teams.

As we mentioned earlier, help desk technicians often assist employees with technical support, but they must also help them understand how to use software and hardware responsibly. Therefore, collaboration and team work skills are competencies that you must highlight in your resume.

IT Support Specialist Resume Sample

It associate specialist resume sample.

As a hiring manager who has recruited for help desk technician roles at companies like Apple, Best Buy, and Dell, I've reviewed hundreds of resumes. The best ones always stand out by highlighting the candidate's technical skills, problem-solving abilities, and customer service experience. Here are some tips to make your help desk technician resume shine:

Showcase your technical skills

Hiring managers want to see that you have the technical skills required for the job. Make sure to:

Mention specific operating systems, software, and hardware you have experience with, such as Windows 10, macOS, Zendesk, or Cisco routers
Highlight any certifications you have, like CompTIA A+, Network+, or ITIL
Describe how you used your technical skills to solve complex problems, such as 'Resolved 95% of tier 1 tickets within SLA by troubleshooting issues with Windows, macOS, and Linux systems'

Bullet Point Samples for Help Desk Technician

Emphasize your customer service skills

Help desk technicians often work directly with customers, so strong communication and interpersonal skills are crucial. Avoid simply listing 'customer service' as a skill without context, like this:

Skills: Customer service, technical support, troubleshooting

Instead, provide specific examples of how you delivered excellent customer service:

Maintained a 98% customer satisfaction rating by actively listening to customers, clearly explaining technical concepts, and going above and beyond to resolve their issues
Received employee of the month award 3 times for consistently providing empathetic and patient support to frustrated customers

Quantify your impact

Where possible, use numbers and metrics to show the impact you had in your previous roles. This helps hiring managers understand the scope of your responsibilities and achievements. For example:

Handled an average of 50+ support tickets per day, consistently meeting or exceeding SLAs
Reduced average ticket resolution time by 25% by implementing a new ticketing system and training the team on best practices
Created a knowledge base with 100+ articles, reducing ticket volume by 20%

Tailor your resume to the job description

Customize your resume for each job you apply to by highlighting the skills and experience that match the requirements listed in the job description. For example, if the job emphasizes experience with a specific ticketing system, make sure to mention your expertise with that system prominently on your resume.

Job description requirement: Experience with Zendesk ticketing system Resume highlight: Zendesk power user with 3+ years of experience managing 50+ tickets per day, consistently meeting SLAs and maintaining a 95%+ customer satisfaction rating

Include relevant projects and achievements

If you have worked on any notable projects or have achievements that showcase your skills, include them on your resume. These could be:

Developing a training manual for new hires that reduced onboarding time by 30%
Collaborating with the IT team to implement a new remote support tool that increased first-call resolution rates by 15%
Volunteering at a local non-profit to provide technical support and training to underprivileged communities

By highlighting these projects and achievements, you demonstrate your initiative, problem-solving skills, and commitment to your field.

Use a clear and professional format

Make sure your resume is easy to read and looks professional. Use a clear font, consistent formatting, and bullet points to break up text. Avoid using flashy designs or graphics that distract from the content.

Remember, hiring managers often spend only a few seconds scanning each resume, so make sure your key skills and experiences stand out. By following these tips and tailoring your resume to each job, you'll increase your chances of landing an interview for your dream help desk technician role.

Writing Your Help Desk Technician Resume: Section By Section

summary.

A resume summary, also known as a professional summary or summary statement, is a short paragraph at the top of your resume that highlights your most relevant qualifications for the job you're applying for. While a summary is optional, it can be a powerful way to quickly convey your key strengths, experiences, and career goals to a hiring manager or recruiter.

When writing a summary for a Help Desk Technician position, focus on your technical skills, customer service experience, and problem-solving abilities. Avoid using an objective statement, as they are outdated and focus more on what you want rather than what you can offer the company. Instead, use your summary to provide additional context or details that may not be immediately apparent from the rest of your resume.

How to write a resume summary if you are applying for a Help Desk Technician resume

To learn how to write an effective resume summary for your Help Desk Technician resume, or figure out if you need one, please read Help Desk Technician Resume Summary Examples , or Help Desk Technician Resume Objective Examples .

1. Highlight your technical expertise and soft skills

When crafting your Help Desk Technician resume summary, emphasize both your technical expertise and soft skills. Hiring managers are looking for candidates who not only possess the necessary technical knowledge but also have strong communication, problem-solving, and customer service skills. Consider including:

Specific technical skills relevant to the job, such as experience with ticketing systems, remote desktop support, or network troubleshooting
Soft skills like active listening, empathy, and patience that demonstrate your ability to provide excellent customer service
Certifications or training that showcase your expertise, such as CompTIA A+ or ITIL Foundation

Avoid simply listing generic soft skills without context, like this:

Hardworking, detail-oriented, and team player with excellent communication skills

Instead, demonstrate these skills through your accomplishments and experiences.

2. Quantify your achievements and impact

To make your Help Desk Technician resume summary more impactful, include quantifiable achievements that demonstrate your ability to drive results. This helps hiring managers understand the scope of your responsibilities and the value you can bring to their organization. For example:

Experienced Help Desk Technician with 5+ years of experience providing technical support for 500+ users. Achieved a 98% customer satisfaction rating and reduced average ticket resolution time by 25% through process improvements and automation.

In contrast, a summary without quantifiable achievements may come across as vague and less impressive:

Help Desk Technician with experience providing technical support to users. Skilled in troubleshooting and problem-solving.

By including specific numbers and percentages, you give hiring managers a clearer picture of your capabilities and potential impact.

Experience

Your work experience section is the heart of your resume. It's where you prove to employers that you have the skills and experience they need. Use these tips to write a compelling work experience section on your help desk technician resume:

1. Highlight your technical support experience

Employers want to see that you have experience providing technical support to users. Highlight any roles where you worked in a help desk, IT support, or customer service capacity.

Instead of just listing your responsibilities, focus on your achievements and the impact you made. Use metrics to quantify your success whenever possible.

Resolved an average of 50+ support tickets per day, consistently exceeding team targets by 15%
Achieved a 95% customer satisfaction rating based on post-interaction surveys
Reduced average ticket resolution time by 25% through developing a comprehensive knowledge base

2. Use strong, industry-specific action verbs

When describing your help desk experience, use strong, relevant action verbs to start each bullet point. This helps paint a vivid picture of your contributions in the hiring manager's mind.

Weak, generic verbs like "assisted" or "handled" don't effectively convey your value. Instead, try using powerful, industry-specific verbs like:

Troubleshot
Collaborated

Troubleshot and resolved complex technical issues for 200+ users across Windows and Mac OS X platforms, leading to a 30% reduction in ticket volume.

3. Showcase your technical skills and tools

Help desk technicians need a strong foundation of technical skills to diagnose and resolve user issues. Highlight the specific technical skills, tools, and methodologies you've used to succeed in your work experience section.

Some key areas to cover include:

Ticketing systems and help desk software (e.g. Zendesk, ServiceNow, Jira Service Desk)
Remote desktop and troubleshooting tools (TeamViewer, LogMeIn, Dameware)
Operating systems and platforms supported (Windows, macOS, iOS, Linux)
Scripting and programming languages (PowerShell, Python, SQL)
Networking technologies and concepts (TCP/IP, DNS, DHCP, Wi-Fi, VPNs)
Cybersecurity tools and best practices

Leveraged PowerShell scripting to automate common Active Directory management tasks, reducing manual effort by 2+ hours per week.

4. Highlight promotions and leadership experience

Have you been promoted in your help desk career? Make sure to showcase that in your work experience. Promotions are a strong signal to employers that you are a top performer and have grown your skills.

For example, instead of lumping it under one entry like this:

Help Desk Analyst, Acme Inc, 2018-2022

Break out each role to highlight your progression:

Senior Help Desk Analyst, Acme Inc, 2020-2022
Help Desk Analyst, Acme Inc, 2018-2020

Also highlight any leadership experience you've had, such as training new team members, managing projects, or proposing process improvements. Even if you don't have formal management experience, this shows your potential to grow.

Served as a technical mentor for 5 junior help desk analysts, providing training and guidance to improve troubleshooting skills and first call resolution rates.

Education

Your education section is a key part of your help desk technician resume. It shows hiring managers that you have the necessary training and knowledge for the job. Keep this section concise while highlighting your most relevant coursework and certifications.

1. Put your education section near the top if you're a recent grad

If you graduated within the last few years, your education is one of your biggest selling points. Put it right below your resume summary so hiring managers see it first.

Include your:

College name and location
Degree (Associate's or Bachelor's) and major
Graduation year
GPA (if above 3.5)
Relevant coursework, honors, or awards

EDUCATION Associate's Degree in Information Technology, 2022 Nashville State Community College, Nashville, TN Relevant Coursework: Computer Systems, Network Fundamentals, Help Desk Support GPA: 3.8

2. Highlight technical certifications to boost your credentials

Certifications demonstrate to employers that you have specific skills needed for help desk roles. Include them in your education section, especially if you don't have a degree.

Some top help desk certifications:

HDI-SCA (Help Desk Institute Support Center Analyst)
ITIL Foundation
Microsoft 365 Certified: Modern Desktop Administrator Associate

List the full certification name, acronym, and year earned:

CompTIA A+ Certification, 2021

3. Limit your education details if you're an experienced technician

If you've been working as a help desk technician for several years, your education becomes less important than your professional experience. Hiring managers will care more about the skills and knowledge you've gained on the job.

Keep your education section short:

B.S. in Computer Science University of Tennessee

Avoid listing dates that could lead to age discrimination:

B.S. in Information Technology, 1995
Nashville Tech, 1992-1995

Skills

The skills section of your help desk technician resume is a crucial component that showcases your technical expertise and qualifications to potential employers. It's an opportunity to highlight the specific skills and tools you've mastered that are relevant to the job you're applying for.

When crafting your skills section, it's important to be strategic and selective in the skills you choose to include. Focus on the hard skills and technical knowledge that are most relevant to the help desk technician role, and avoid listing generic or outdated skills that may not be as valuable to employers.

How To Write Your Skills Section - Help Desk Technician Roles

1. Highlight technical skills and tools

As a help desk technician, your technical skills and knowledge of specific tools and software are your most valuable assets. When listing your skills, be sure to include the specific technical skills and tools that are most relevant to the job you're applying for.

Some examples of technical skills and tools that may be relevant for a help desk technician include:

Operating Systems : Windows, macOS, Linux
Helpdesk Software : Zendesk, Freshdesk, ServiceNow
Remote Support Tools : TeamViewer, LogMeIn, VNC
Networking : TCP/IP, DNS, DHCP, VPN

By highlighting your proficiency in these specific skills and tools, you'll demonstrate to employers that you have the technical expertise needed to succeed in the role.

When listing your technical skills, consider using proficiency levels like "Expert" or "Proficient" to give employers a clear sense of your level of expertise. For example: "Windows (Expert), macOS (Proficient), Linux (Beginner)".

2. Tailor skills to the job description

One of the most effective ways to make your skills section stand out is to tailor it specifically to the job you're applying for. Many companies use Applicant Tracking Systems (ATS) to automatically screen resumes for specific keywords and skills, so it's important to include the skills and keywords that are mentioned in the job description.

For example, if the job description mentions specific helpdesk software like Zendesk or Freshdesk, be sure to include those skills in your skills section if you have experience with them. Similarly, if the job description emphasizes skills like troubleshooting or customer service, make sure to highlight those skills as well.

Skills Zendesk Troubleshooting Customer Service Remote Support

By tailoring your skills section to the specific job you're applying for, you'll increase your chances of getting past the initial ATS screening and catching the attention of the hiring manager.

To make sure your resume has the right skills and keywords to get past ATS and impress hiring managers, try using a tool like Targeted Resume from Resume Worded. It analyzes your resume against the job description and provides personalized feedback on which skills and keywords to include.

3. Avoid outdated or irrelevant skills

While it's important to highlight your technical skills and expertise, it's equally important to avoid including outdated or irrelevant skills that may not be valuable to employers. For example, listing skills like "MS Office" or "Windows 95" may make your resume seem outdated and out of touch with current technology.

Skills Windows 95 MS Office Typing Faxing

Instead, focus on highlighting the most current and relevant skills for the help desk technician role, such as knowledge of current operating systems, helpdesk software, and remote support tools.

Skills Windows 10 macOS Big Sur Zendesk TeamViewer

By avoiding outdated or irrelevant skills and focusing on the most current and valuable skills for the role, you'll demonstrate to employers that you're up-to-date with the latest technology and ready to hit the ground running in the help desk technician role.

Be cautious about including skills that may signal your age to employers, such as outdated programming languages or old versions of software. While age discrimination is illegal, some employers may unconsciously screen out older candidates based on outdated skills.

Skills For Help Desk Technician Resumes

Here are examples of popular skills from Help Desk Technician job descriptions that you can include on your resume.

Microsoft SQL Server
Operating Systems
Troubleshooting
Computer Hardware
Windows Server

Skills Word Cloud For Help Desk Technician Resumes

This word cloud highlights the important keywords that appear on Help Desk Technician job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

Top Help Desk Technician Skills and Keywords to Include On Your Resume

How to use these skills?

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Becoming a Skilled Help Desk Technician

Zuzanna Bocian

As the AI revolution continues, the importance of computers and technology will only increase with time. But therein lies your advantage: This is the best time to become a technical assistance specialist.

A help desk technician is the first line of defense for troubleshooting computer problems.

Here’s another stat to spur you on: In 2023, according to the U.S. Bureau of Labor Statistics (BLS), the median salary for help desk technicians was $60,810 per year ( source ). And the early projections show this number will only rise in the next couple of years.

But what exactly is a help desk technician? What are the key responsibilities attached to the role? This guide will cover everything, so let’s get straight into it.

What is a help desk technician?

Help desk technicians are computer support specialists who assist customers and employees struggling with computer problems via email, online chat, voice call, or in person.

A help desk technician utilizes their IT knowledge and expertise in hardware and software to troubleshoot any problems users may encounter while using their computers. Aside from technical expertise, computer support specialists need to have quality soft skills and a patient attitude that can deal with all customer inquiries, no matter how small.

If you have a knack for solving computer problems related to hardware and software and the people skills to convey that knowledge to your average computer users, then this position could be an excellent fit for you.

Education and certification

While a formal education, especially a degree in Computer Science or any tech-related field, may increase your chances, a college degree isn’t required to become a help desk technician.

If you can complete an IT certification like CompTIA A+, that should be enough to prove that you have the skills to do the job. But be warned, the CompTIA A+ exam can be difficult for someone with only a general understanding of how today’s tech works.

Fortunately, the CompTIA Tech Career Academy offers an IT-Ready technical support program that gives hopeful prospects the training they need to earn a CompTIA A+ and start earning a healthy paycheck as technical customer support representatives.

Key responsibilities of a help desk technician

A help desk technician is a customer support representative for any tech-related problems. The duties of a help desk technician include:

Responding to tech-related inquiries via email, online chats, or in person.

Remotely guiding customers through systems configuration, troubleshooting, and maintenance.

Educating and training end users in new or unfamiliar technologies.

Answering customer questions and concerns while guiding them through the optimal solutions.

Directing unresolved issues to next-level personnel while prioritizing customer satisfaction in all communications.

Key responsibilities of help desk technician

Technical skills and knowledge

As a skilled help desk technician, you may often be called to offer technical support or troubleshoot complex software, hardware, and operating system faults. However, every help desk technician must have comprehensive knowledge of computer operating systems, hardware, and software.

Prior experience troubleshooting minor and major problems in computer hardware, software, and operating systems is also required, as that’s almost 80% of the job. On occasion, a help desk technician may even be called upon to troubleshoot cloud computing network administration or cybersecurity issues, so expertise or, at the very least, familiarity in those two domains is also a requirement.

Lastly, as alluded to earlier, a help desk technician also needs to have personable communication skills and the required technical skills.

For example, your job often includes helping the older members of your customer base regain their passwords. In such cases, you need patience, a calm demeanor, and the ability to explain complex topics as simply as possible.

Tips for success as a help desk technician

While a help desk technician job offers a lucrative and steady paycheck, the competition surrounding it will only increase as the years go by. Thus, you must differentiate yourself from the thousands of applicants you’ll be against.

Fortunately, I compiled a few tips to help you jump from a standard help desk technician to someone recognized as an expert. These tips include:

Develop strong communication skills

Listen carefully when users describe their issues and ask questions when necessary. Plus, you need to be able to explain complex technical jargon in simple terms when offering customer support to non-technical users.

Hone your problem-solving skills

Use a logical approach to break down complex problems into smaller, more manageable parts. Use available tools and documentation to analyze unfamiliar problems to ultimately find a solution carefully.

Continuously improve your technical skills

Stay current with technological advancements and trends and regularly update your knowledge of operating systems, hardware, and software concepts.

Pursue industry certifications

Believing you know it all is the worst thing you can do for your career. Never sit idle. Consider earning as many certifications as you can. The best ones for furthering your career include CompTIA A+, Microsoft Certified: Modern Desktop Administrator, and Network+.

Enhance your customer service experience with HelpDesk . Bring your customer to a higher level of satisfaction. 🚀

Overcoming common challenges

A help desk technician, or any customer support job, comes with its fair share of challenges. However, the real experts know how to deal with and overcome these common challenges by:

Staying calm in tense situations.

Keeping yourself up to date on the latest technological advancements and trends.

Developing an efficient time management system that helps them manage their workload.

On that note, here are a few common challenges all help desk technicians face and how you can overcome them.

1. Managing a high number of support requests

As a help desk technician, it is easy to get swamped by customer requests. The only solution is to manage a task prioritization system that categorizes issues according to urgency and impact. Deal with the critical issues first, then move your attention towards the less urgent ones.

2. Dealing with difficult or frustrated users

Most customers you encounter will be naturally frustrated with their inability to solve their problems. The trick here is to deal with every customer with empathy . Acknowledge their frustrations first to de-escalate the situation. Then, explain in simple terms how you’re solving the issue. Remember to maintain your composure throughout the conversation.

3. Keeping up with rapidly changing technologies

The current AI revolution is quickly changing the technological landscape. It’s very important to stay current on the latest technology trends.

Our suggestion is to regularly upskill yourself through online courses and certifications. I suggest joining professional groups on LinkedIn or forums to discuss these trends and challenges with people who may have more knowledge than you.

A career as a help desk technician is about to become much more lucrative if technology continues to advance as it has in the past few years.

Even now, a skilled help desk technician offering proactive support can earn between $46K to $67K per year. And the best part is that you don’t necessarily need a college education to pursue a career in this field. However, you’ll need certifications like CompTIA A+ or Network+ to be eligible for the role in almost any company.

Thankfully, some resources and training can help you get those certifications, and I recommend taking advantage of an opportunity like this.

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The Official Careers Website of the City of New York

Helpdesk Manager

Agency: DEPARTMENT OF CORRECTION
Job type: Full-time
Title Classification: Exam may be required

Information Systems-Admin

Job Description

The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed to move the City towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts. The New York City Department of Correction Information Technology Department is seeking a candidate to serve as the Helpdesk Manager. The incumbent will assist with the management and support of a 24 x 7 helpdesk in the NY metropolitan area, supervising a staff of eight helpdesk administrators. The Help Desk Manager manages and evaluates the performance of the helpdesk team, ensuring timely and accurate customer service. They recruit, train, and support help desk representatives and technicians. They establish customer service standards, contribute to improving customer support, and provide feedback to internal teams. Their role involves developing reports on team productivity and maintaining a problem-solving attitude to ensure high-quality technical support and enhance client satisfaction. Responsibilities Include: - Manage the help desk team and evaluate performance - Ensure customer service is timely and accurate on a daily basis - Recruit, train and support help desk representatives and technicians - Set specific customer service standards - Contribute to improving customer support by actively responding to queries and handling complaints - Establish best practices through the entire technical support process - Follow up with customers to identify areas of improvement - Develop daily, weekly, and monthly reports on help desk team’s productivity

1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or 2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or 3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in "1" above; or 4. A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Civil service title

COMPUTER ASSOC (OPERATIONS)

Title classification

Competitive-1

Business title

Posted until

Experience level: Experienced (non-manager)

Number of positions

Work location

75-20 Astoria Blvd

Category: Technology, Data & Innovation

The university has paused implementation of the COVID-19 vaccine mandate due to an injunction issued by a federal court. UW–Madison employees remain subject to the COVID-19 Workplace Safety Policy . Please visit covidresponse.wisc.edu for more information.

Student Jobs

University of wisconsin–madison, service desk attendant.

Apply now (opens in a new window) Job No: 507832 Division/Organization: College of Letters & Science Department: Administration Job Type: UW Student Jobs Remote Eligbility: Not Remote Location: VAN HISE HALL Salary/Wage Range or Lump Sum: $15.00 Job Categories: Critical Thinking/Problem Solving, Digital Technology, Teamwork/Collaboration, Professionalism/Work Ethic, Education and Training, Customer Service, Information Technology and Computers, Libraries, Archives, and Museums

Department Overview:	We are located in Van Hise Hall and employ students throughout the academic year. We offer a fun and challenging work environment, with the opportunity to develop skills employers look for after graduation. For more information, view our website here: https://its.ls.wisc.edu
Anticipated Start Date:	Oct 01, 2024
Anticipated End Date (If Applicable):
Remote Work Eligibility Detail:	Not Remote
Anticipated Hours Per Week:	10 - 20
Schedule:	A variety of shifts are available weekdays between 7:45 am and 5:00 pm. Applicants must be able to work at least 10 hours per week between Monday-Friday.
Salary/Wage Range/Lump Sum:	$15.00
Number of Positions:	5
Qualifications:	Required: - Enrollment in classes at UW-Madison Preferred: - Curiosity and interest in learning about using and supporting IT equipment such as laptops (macOS and Windows), projectors, audio/video recording devices, printers and scanners. - Training and experience in providing excellent customer service. - Ability to work for more than one semester.
:	Desire to provide excellent customer service, and especially being friendly and helpful. Desire to develop technical and troubleshooting skills. Demonstrated ability to manage details and multi-tasking. Demonstrated ability to communicate effectively with the faculty, staff, and students who use our facilities and services. Interest in foreign languages and cultures.
	We are located on the second and fourth floors of Van Hise Hall. As a Service Desk Attendant you will be: - Assisting faculty and staff with instructional equipment circulation, training, and support. - Opening and closing the InfoLab, restocking paper in printers, and additional miscellaneous duties as needed. - Troubleshooting computer, printer, and network connectivity issues - Preparing classrooms for instructors We will provide all necessary training through in-person and online training modules. This position is 100% in-person. Duties may include: - Customer service and patron assistance - Equipment and materials check-in/out - Fielding inquiries from patrons in-person, via telephone, email, and chat - Classroom technical assistance - Computer tech support - InfoLab printer support - Other duties as assigned
	Ability to lift 10-20 lbs, occasionally to move computers, monitors and other IT equipment.
	UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce. Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world. For more information on diversity and inclusion on campus, please visit: If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:

Advertised: September 05, 2024 09:00 AM Central Daylight Time Applications close: September 20, 2024 11:55 PM Central Daylight Time

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Position	Division/Organization	Department	Salary/Wage Range or Lump Sum	Job Type	Closes
	College of Letters & Science	Administration	$15.00	UW Student Jobs
Join our team at L&S Information Technology Services Service Desk! We work to advance the educational mission of the College of Letters & Science by supporting students, faculty, and staff.

Expression of interest

Current opportunities.

Position	Division/Organization	Department	Salary/Wage Range or Lump Sum	Job Type	Closes
	College of Letters & Science	Administration	$15.00	UW Student Jobs
Service Desk Attendant summary: Join our team at L&S Information Technology Services Service Desk! We work to advance the educational mission of the College of Letters & Science by supporting students, faculty, and staff.

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A day in the life of a Helpdesk Advisor at RS
How I Landed My IT Help Desk Job in Just 2 Weeks!

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Help Desk Resume Examples, Template, & Writing Tips
Company/Organization Name, City, State | Month 20XX-Present. Include a bulleted list of your achievements as a help desk manager. Start each bullet point with an action verb (like "develop" or "manage") to grab attention. Use the present tense for your current help desk role, unless describing a completed project or initiative.
7 Best IT Help Desk Support Resume Examples for 2024
Help Desk Support, ABC Company, 2015 - Present. Provide technical support to end- users for hardware and software issues. Utilize problem- solving and diagnostic skills to resolve issues. Respond to user inquiries via phone, email, and chat. Maintain accurate records of customer interactions and system updates.
Help Desk Resume Sample & Job Description [+Entry Level]
On our entry-level technical support resume samples, sure, we could list our secretarial duties like filing documents and jotting appointments down into calendars. But, since we want a help desk position, we need to list the most tasks and achievements which would be relevant to IT help desk responsibilities.
5 Help Desk Resume Examples Built to Work in 2024
Examples Built to Work in 2024. Stephen Greet August 26, 2024. Help Desk Technician. Help Desk. Entry Level Help Desk. Help Desk Analyst. IT Help Desk. Being a help desk technician is all about being the go-to support hero for tech-related woes. You're the friendly face or voice that guides users through their IT troubles, from computer ...
IT Help Desk (Entry Level)
2. Highlight your technical skills and soft skills. An effective IT help desk summary showcases a balance of technical expertise and interpersonal skills. While you may be tempted to focus solely on your technical qualifications, don't overlook the importance of soft skills in a customer-facing role.
IT Help Desk Resume: Examples and Guide [10+ Tips]
The length of a resume should be a single page for IT help desk jobs. Make sure your resume fills the page, but don't stretch it to two pages. The name of a resume file should be "Name - Job Title - Resume.pdf". Read more: What's the Difference Between a Resume and a Cover Letter. 2.
Help Desk Associate Resume Examples and Template for 2024
Chicago, IL 771-555-0100 [email protected]. Dedicated Help Desk professional with over 15 years of experience providing Tier 1 and 2 support for high-volume enterprise software systems. Green Valley University. Combined Bachelor's and Master's in business administration. Valley Tech Tier II Support Representative.
How To Write an Impressive Help Desk Analyst Resume (With a ...
2. List your name and contact information. The top left-hand corner of your resume should have your name and contact information listed. Bold your name and increase its font size to no more than 14 to make it stand out. In separate lines underneath your name, write your city and state, phone number and email address.
Help Desk Resume Examples & Samples for 2024
Help Desk Resume Examples. Help Desk professionals offer technical support to individuals and corporations. Common duties listed on a Help Desk resume include taking phone calls, providing support via email, identifying computer problems, translating complex concepts into simple terminology, and tracking common customer difficulties.
5 Help Desk Resume Examples & Guide for 2024
18 essential skills to highlight in your help desk resume. Desktop Support. Help Desk Manager. Service Desk Manager. Technical Support Manager. The customer is king. But as a help desk…. You're the king of customer service. Anyone can pick up the phone or respond to an email, but very few can do so efficiently.
IT Help Desk Resume—Examples and 25+ Writing Tips
3. Target Your Help Desk Job Description and Skills Section. 4. Target Your Education Section. 5. Add Special Sections to Your Help Desk Resume. Key Points. About ResumeLab's Editorial Process. From calming frantic users to diagnosing system glitches, the help desk is where IT careers are forged.
2024 IT Helpdesk Resume Example (+Guidance)
Common Responsibilities Listed on IT Helpdesk Resumes: Respond to and resolve IT support tickets submitted by end-users. Install, configure, and troubleshoot hardware and software for end-users. Provide technical support for desktops, laptops, printers, and mobile devices. Manage user accounts and permissions in Active Directory.
Help Desk Resume: [Sample for Download] and Tips for 2024
A Help Desk Resume is a document that summarizes a candidate's skills, knowledge, and experience in providing customer support in a technical capacity. The resume should highlight the candidate's skills and experience in addressing customer issues, along with knowledge of hardware and software systems, technical troubleshooting, and communication skills. Importance of Writing a Strong Help ...
3 Help Desk Resume Examples for 2024
This word cloud highlights the important keywords that appear on Help Desk job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is. Turn your career into a rocketship. In 5 minutes a week. Get a free bi-weekly coaching email from a $750/hour career coach. ...
Help Desk Support Resume Examples & Samples for 2024
IT Help Desk Support Salary. According to the National Bureau of Labor Statistics, the national median salary for computer support specialists, which includes IT help desk support staff, is $52,160. Those in the bottom 10 percent make less than $29,440, while those in the top 10 percent make above $82,160.
IT Help Desk Technician Resume Examples & Samples for 2024
IT Help Desk Technician Resume Examples. IT Help Desk Technicians provide answers to customer and employee questions. Typical duties listed on an IT Help Desk Technician resume are diagnosing problems, documenting conversations, taking calls, and solving complex incidents. Based on our collection of example resumes for the job, IT Help Desk ...
3 Service Desk Resume Examples for 2024
This word cloud highlights the important keywords that appear on Service Desk job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is. Turn your career into a rocketship. In 5 minutes a week. Get a free bi-weekly coaching email from a $750/hour career coach. ...
10 Help Desk Manager Resume Examples & Guide for 2024
10 Help Desk Manager Resume Examples & Guide for 2024. The Help Desk Manager oversees the support team, ensuring efficient troubleshooting and customer satisfaction. Highlight your experience in managing support operations, your ability to improve service processes, and your success in team leadership on your resume.
Help Desk Assistant Resume Examples & Samples for 2024
According to the Bureau of Labor Statistics (BLS), computer support specialists receive a median annual income of $52,810. Like help desk assistants, computer support specialists provide technical support and advice to computer users. The BLS estimates the number of computer support specialists will rise 11 percent through 2026.
Help Desk Technician Resume Examples
Resume Tips for Help Desk. If you are looking for jobs as a help desk technician, it is important to refine your job-seeking skills. With effort, you should be able to discover the right opportunities and find a job. To help you throughout your search, use the following tips. 1. Network. Contact friends, family, and previous co-workers.
Help Desk Technician Resume Examples for 2024
2. Quantify your achievements and impact. To make your Help Desk Technician resume summary more impactful, include quantifiable achievements that demonstrate your ability to drive results. This helps hiring managers understand the scope of your responsibilities and the value you can bring to their organization.
Becoming a Skilled Help Desk Technician
Key responsibilities of a help desk technician A help desk technician is a customer support representative for any tech-related problems. The duties of a help desk technician include: Responding to tech-related inquiries via email, online chats, or in person. Remotely guiding customers through systems configuration, troubleshooting, and ...
Helpdesk Manager
The Help Desk Manager manages and evaluates the performance of the helpdesk team, ensuring timely and accurate customer service. They recruit, train, and support help desk representatives and technicians. ... Responsibilities Include: - Manage the help desk team and evaluate performance ... Please indicate at the top of your resume and cover ...
Help Desk Technician Resume Examples & Samples for 2024
Help Desk Technicians provide support to end users by phone, on email or on site. The most successful resume samples for this job mention duties such as taking phone calls, answering to customer inquiries, diagnosing technical issues, running tests, troubleshooting equipment, and updating software. Based on our collection of resume examples ...
Service Desk Attendant at UW-Madison
Service Desk Attendant. Apply now (opens in a new window) Job No: 507832 Division/Organization: College of Letters & Science Department: Administration Job Type: UW Student Jobs Remote Eligbility: Not Remote Location: VAN HISE HALL Salary/Wage Range or Lump Sum: $15.00 Job Categories: Critical Thinking/Problem Solving, Digital Technology, Teamwork/Collaboration, Professionalism/Work Ethic ...