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IT Helpdesk Support Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the it helpdesk support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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  • Work within metrics, adherence and attendance to ensure quality performance and productivity by using management support tools
  • Provide remote support to all our Internal Employees (Working on site or remotely)
  • Procure/Configure and install PCs, network printing devices, peripherals and software, including physical attachment of equipment to network
  • Assist and troubleshoot mobile device management
  • Work as a team with Helpdesk, Operations and Network Administrators
  • Manage desktop protection utilities and provide immediate response to outbreaks and new security updates
  • Provide remote IT support to all our Internal Employees (who are working onsite or remotely)
  • Create and maintain network documentation
  • Knowledge of helpdesk ticket system such as Service Now, Remedy & Manage Engine would be of advantage
  • Working knowledge of fundamental operations of relevant software and hardware
  • Perform onsite/remote service calls at our Head Office and Warehouse
  • Virtual Machine and SAN management
  • Basic knowledge of networking / IP addressing
  • Diagnose hardware and software faults remotely (desktops, laptops, printers) and implement known solutions
  • General network troubleshooting
  • Strong Network & PC/Mac knowledge
  • Network printer installation
  • Software troubleshooting and configuration
  • Fielding/Closing internal IT Help Desk tickets
  • Windows and Mac server environment troubleshooting
  • Various other IT specific tasks
  • Ability to deliver quality customer service through both phone and face to face interactions
  • Ability to manage multiple projects/tasks at once
  • Ability to diagnose and resolve hardware and software problems
  • Solid understanding of mobile devices and operating systems (iOS, Android, Windows)
  • Excellent follow through and communication skills taking ownership of problems
  • Great service attitude even under pressure
  • Experience using a ticketing system and providing excellent service delivery
  • Previous experience integrating Apple PCs into a Windows server environment
  • Familiarity with computer technology will be added advantage
  • Superior skills in both written and verbal communication - English & Mandarin / Cantonese

7 IT Helpdesk Support resume templates

IT Helpdesk Support Resume Sample

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  • High school education or higher
  • Typically requires 0 - 2 years general experience, or equivalent combination of experience and college level education
  • Fresh grads of Diploma/ Degree are encouraged to apply
  • Superior skills in both written and verbal communication - English & Mandarin / Cantonese
  • Experience in customer facing role and remote support
  • PC, Laptops and Mobile devices
  • Active Roles and Active Directory

IT Helpdesk Support Technician Resume Examples & Samples

  • Knowledge of helpdesk ticket system such as Service Now, Remedy & Manage Engine would be of advantage
  • Experience with MS Office 2007 - 2013 & Windows 7 - 10
  • Apple iOS/iPad/iPhone experience an advantage
  • Submit time weekly
  • Ensure consistent high quality communication on calls are provided to customers
  • Be a positive contributor to the work environment
  • Perform the analyst role in the Call Center taking calls or Chat intake 4 - 8 hours a week
  • Attend training sessions when necessary
  • Have flexibility with your start and end time ( M-Sun)
  • Build Image and install new computer systems from Apple and Dell
  • Manage Tier 1 Active Directory navigation
  • Manage VoIP and voicemail Administration
  • Troubleshoot remote users by phone and remote software tools
  • Responsible for meeting room and Audio Visual support
  • Some office facilities/admin functions might be required
  • 1 year minimum of HelpDesk experience - 3 years preferred
  • Solid knowledge of PC Operating Systems (Both Windows 7, MAC OSX required)
  • Understanding of LAN design, network protocols, client configuration, IP addressing and remote connectivity
  • Active participant in team projects and contribution; work well independently or in groups
  • When needed, act as a Business Services Liaison between WellMed and United
  • BSL responsibilities will include daily update of tickets
  • Telephony and network support
  • WellMed Information Gathering as needed by United technicians
  • Customer confirmation prior to ticket resolution
  • Clinical assistance with submitting requests as needed
  • 1+ year of experience with PC operating systems including Windows NT, 2000, XP and Windows 7
  • 1+ year of Technology Support experience
  • 6+ months of customer service experience
  • Previous experience in a technical call center or IT Service Desk environment
  • Knowledge of telephony, technologies and applications including customer relationship management software, workforce management software, quality monitoring systems, ACD reporting, interactive voice response systems, and web-based and chat customer service applications
  • Experience as a call center analyst with a proven track record of success supporting technical issues with network connections, PC’s, Microsoft Outlook and especially telecommuter configurations and security
  • Proficiency with creating tickets in the ServiceNow ticketing system and Bomgar
  • UnitedHealth Group or subsidiary work experience
  • Bachelor's Degree (or higher)

Home Office IT Helpdesk Support Services Resume Examples & Samples

  • 1 + years of technology support services experience; network, system, and application support experience
  • Minimum of a Bachelor’s Degree in Computer Science, Business or related field preferred and/or equivalent experience and background in business and computer applications support
  • A+ certification or equivalent experience
  • Strong interpersonal and customer services skills
  • Strong troubleshooting and problem solving skills
  • Flexible and adaptable (some evening and weekend hours)
  • Microsoft technologies – Office 2013 and 365 suites, Exchange 2010, Windows 7, Windows 8.1 and Windows 10, and deployment of these technologies
  • Windows Server Update Service (WSUS)
  • Basic TCP/IP and LAN/WAN (HP switch administration experience helpful)
  • Mobile devices: Android, iOS
  • Terminal Services
  • Citrix Metaframe
  • Adobe Acrobat
  • Java troubleshooting experience as it relates to the Oracle Financial and HR systems
  • File sharing in Microsoft server environment and knowledge of security and permissions to properly deploy shares
  • Network printer deployment
  • Experience troubleshooting issues with Internet Explorer 11 as it relates to compatibility view, SmartScreen filter, ActiveX filtering, etc. · Metropolis call accounting system
  • ActiveVoice office voicemail system
  • Microsoft Hyper-V virtualization
  • Manage engine service desk ticket-tracking system (helpful)
  • Xerox, HP and Konica Minolta multi-function devices and printers
  • Provide first and second level of support on field IT technical problems
  • Diagnose and resolve incidents including PCs, laptops, printers, network equipment, and applications
  • Resolve field support calls
  • Document all service/problems issues in ServiceNow ticketing software
  • Associate’s degree in IT related field or equivalent work experience
  • Prior experience working in a call center environment
  • Proficiency in MS Office ServiceNow and Bomgar software
  • Proficiency in working with Windows and UNIX OS
  • Experience working with PCs, Thin Clients, Routers and Modems
  • Must be highly organized and detail oriented
  • Friendly with outstanding customer service skills
  • Ability to use independent judgment in decision making
  • Bilingual English and Spanish preferred
  • Previous POS experience preferred

IT Helpdesk Support With English Polish Resume Examples & Samples

  • Advanced knowledge of English both spoken and written
  • Advanced knowledge of additional language both spoken and written (Polish/German/French/Dutch/Finnish/Swedish/Norweigan/Icelandic)
  • You should like helping to solve problems for people and have good analytical and problem-solving skills
  • Minimum five years of experience in IT, with hands-on experience in troubleshooting hardware and software solutions
  • Experience as IT support technician for organizations of at least 500 end-users, operating multi-site, geographically disperse, and with a high percentage of mobile workforce
  • Interfacing with multiple levels of an IT support organization, and with exposure to multiple levels of management on a daily basis
  • In-depth experience for several years with Help Desk ticketing systems: intensive daily use, installation and upgrades, configuration for multiple support teams and ticket queues
  • In-depth experience with installing and troubleshooting Microsoft Windows (XP, 7, 8), and Microsoft Office 2013
  • Familiarity with remote support tools such as Microsoft’s Remote Desktop and SolarWinds’ DameWare, or similar (e.g. VNC, or Symantec’s pcAnywhere)
  • Hands-on experience with Symantec Altiris IT Management Suite, Symantec Ghost Solution Suite, or equivalent
  • Familiarity with Ethernet cabling, and with wireless networks in the enterprise
  • Working knowledge of network technology, TCP/IP stack, and AD management
  • Familiarity with computer encryption solutions like Symantec PGP Whole Disk Encryption or Dell Data Protection a plus
  • In-depth experience with delivering support within the framework of a Support Level Agreement
  • Familiarity with endpoint management suites. Experience with IBM Tivoli Endpoint Manager for Patch Management a big plus
  • Familiarity with backup and restoration activities for computer systems and content (e.g. desktop backups to the network) a big plus
  • Working knowledge of Microsoft Windows Server 2008 R2 or 2012 for routine administrative purposes (e.g. DHCP and print server maintenance, managing server-based support tools)
  • Familiarity with ITIL best practices. ITIL V3 Foundation certification a plus
  • Familiarity with SharePoint as user, and to assist people with basic troubleshooting for daily use a plus
  • Strong enthusiasm for automation using Microsoft PowerShell, Ruby, or other scripting languages a plus
  • Familiarity with working with a Linux distribution a plus
  • Advanced customer service skills and ability to train end-users on-the-job a must
  • Must be a strong team player, with the ability to manage multiple critical issues concurrently, while remaining focused on systems’ production deadlines
  • Monitors and answers the TAC phone line and email. Work with users to solve problems within service level objectives
  • Work with other support personnel to resolve problems not resolved at the help desk level within service level objectives
  • Backup other positions within the department like Operations, computer hardware support and deployment
  • Train and learn all new systems as they are put into production to provide support
  • Assist in the analysis, design, and documentation as required to support the development, enhancement, and maintenance of the Company’s systems/applications
  • Responsible for gathering business requirements, design, implementing and documentation of technical solutions according to approved standards/procedures
  • Participate in the development of training materials
  • Assist in the training of software/business applications
  • 2+ years’ customer service experience in an IT support role
  • 1+ years’ setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows 7, 8,10)
  • Ability to provide system level support for computer system/business applications. Specialized knowledge within area of responsibility
  • Excellent customer service and credibility skills
  • Ability to handle a heavy workload in a complex, demanding, and rapidly changing environment
  • IOS device support (iPhone, iPad)
  • Some knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc.)
  • Knowledge of Active Directory concepts and administration
  • Must be physically able to lift up to 30 pounds
  • Experience working in a structured, process-driven environment
  • Previous experience in the Mortgage Banking industry
  • Experience supporting Outlook in a Microsoft Exchange environment
  • Experience supporting a variety of WiFi-enabled devices
  • Experience supporting remote users (home or branch office)
  • Experience with scripting languages (PowerShell, VBScript)
  • Associate’s degree in Computer Information Systems or equivalent experience
  • Microsoft Certified Professional preferred (but not required)
  • Provide direct customer service and technical support to users as required via phone, e-mail, and in person
  • Provide professional and prompt responses to users for problem resolution, in person, verbally and in writing
  • Must have good organizational skills and be able to work independently
  • Perform a variety of duties in the monitoring, installation, testing, configuration and troubleshooting of hardware and software and system or application upgrades
  • Familiarity and expertise in various operating systems (Windows 7/8/10)
  • Familiarity and expertise in business applications such as Microsoft Office, Adobe, Anti-Virus software
  • Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware
  • Utilize tools sets such as System imaging tools, Active Directory, Remote Desktop, Help Desk ticket Systems etc
  • Able to lift 50 lbs. occasionally
  • Able to walk half a mile to a mile daily and climb stairs
  • Participate in IT On call rotation
  • Experience in supporting Windows Operating Systems desktop/laptop PCs (Windows 7/8/10)
  • Experience installing software, patches, updates on Desktops, Laptops
  • Experience troubleshooting basic network, software, printing problems Customer Service Experience in the understanding of general enterprise computing (domains, user accounts, network shares, Active Directory and other systems
  • Diploma or Degree in Information Technology or equivalent qualification
  • Technical competency and problem solving skills
  • Strong knowledge of Microsoft Windows (7/8/10/Server) and Microsoft Office (2010/13/16)
  • Passion for Computing and Technology
  • Ability to work autonomously as well as within a team
  • Understanding of Network Technologies (Switches, VLANs, Routers, Firewalls)
  • Excellent multitasking and time management skills with the ability to meet deadlines
  • Strong research and troubleshooting techniques
  • Able to prioritise your workload
  • Act as the first point of contact for IT Support issues
  • Take ownership of support tickets ensuring requests are logged and resolved in a timely manner
  • Troubleshoot and resolve technical support requests
  • Willing to learn new technologies
  • Train staff in the use of hardware/software
  • Co-ordinate and implement system administration
  • Plan and implement Software and Hardware roll outs
  • Provide first level helpdesk support, log all calls using internal Helpdesk application; troubleshooting of hardware and software issues
  • Provide and support all office & shop floor IT activities, including setting up of computers, notebooks, printers, scanners, workplace, docking stations, information points and patching cables
  • Logging both internal and external customers hardware, software and all IT issues
  • Installation and configuration of hardware and software to Brose standard using internal deployment software
  • Administration of desktop computers, notebooks, printers/photocopiers and telephony
  • Administrating and maintaining user accounts using windows Active Directory
  • Support mobile working users across a number of platforms, including iOS, MobileIron and SecOVID for remote access

IT / Helpdesk Support Technician Resume Examples & Samples

  • Helpdesk support
  • Some international and domestic travel required
  • BS/BA/AA degree in Information Systems or other related field
  • Basic knowledge of AD, DNS, DHCP
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Maintain daily performance of computer systems
  • Respond to email messages or tickets for customers seeking help
  • Install, modify, and repair computer hardware and software
  • Share and document work with team including Jr. members and customers
  • Provide on-call/off hours support
  • A minimum of 4 years’ experience with both Windows & Apple OSX systems
  • A minimum of 2 years’ experience with system or server administration
  • A minimum of 4 years’ experience with Active Directory
  • Experience with System Management software (SCCM, JAMF, Puppet, etc)
  • Experience with scripting (Powershell, VBscript, Bash)

Corporate IT Helpdesk Support Specialist Resume Examples & Samples

  • Provide first level technical support for corporate associates via phone and/or onsite
  • Provide first level support for the Englewood, CO location phone system
  • Provide on-going support, maintenance and upgrade procedures for the laptop, desktop and mobile devices for corporate associates
  • Assist with audio/visual needs for the Englewood, CO location conference rooms
  • Utilize the support tracking application to communicate with corporate associates and qualify support issues from inception to resolution
  • Utilize Active Directory and Group Policy Objects to manage network resources and keep the Active Directory up-to-date
  • Assist with network infrastructure hardware at the corporate office (servers, switches, routers, cabling, printers)
  • Partner with the technology infrastructure team to identify network/systems improvements and configurations
  • Utilize remote support software for end-user support
  • Assist with end-user training events, develop tutorials and training material
  • Assist with technology inventory management and purchasing
  • Document and maintain a support services knowledge database
  • Liaison with third-party service providers to coordinate hardware replacements
  • Participate in technology projects that may require research, QA, and recommendations
  • Assist with remote support of the Lowe Enterprises corporate users as needed
  • 3+ years of technology support services experience; network, system and application support experience
  • Ability to prioritize
  • Manage Engine Service Desk ticket-tracking system (helpful)
  • MCSE certification
  • Server operating systems: Windows Server 2008/2012
  • Symantec Antivirus and Endpoint software experience
  • WebSense (Internet filtering software) experience
  • Telecommunications switch and system experience (NEC IPS 2000 is current phone switch)
  • Install, and configure hardware, operating systems, and application software on new and existing PC, Mac, laptop, and printers
  • Arrange, deploy, and move desktop setups in order to accommodate new hire’s and user relocation
  • Manage Active Directory domain user and computer accounts
  • Manage inventory of software licenses and hardware assets
  • Respond to end user requests via phone, email, trouble ticket and walk-ins; quickly identify, research and resolve issues
  • Responsible for daily support of the IT Lab, including cleanup, organization and consumables
  • Utilize desktop deployment utilities such as Windows Deployment Server
  • Create documentation for standard operating procedures, one-off installations, and end user training
  • Will gradually learn and assist with server maintenance and infrastructure support
  • Be available off hours for scheduled maintenance, critical update releases, physical office moves, and duty pager
  • Travel when needed to support remote offices (less that 5% of time)
  • Must be able to lift up to 50 pounds

IT Helpdesk Support Representative Resume Examples & Samples

  • Strong interpersonal, communication, and customer services skills with a true desire to help fellow employees and campus visitors
  • Ability to calmly navigate users through complicated technical processes
  • Proven ability to learn new technologies
  • Firm time-management and initiative; ability to balance multiple tasks in a fast-paced environment
  • Basic knowledge of PC hardware
  • Experience in a University environment
  • Associates Degree, Information Technology or related field
  • Three years of relevant experience in a higher-education environment

Senior IT Helpdesk Support Specialist Resume Examples & Samples

  • Provide technical support to end users in support of hardware, software, peripherals, and network infrastructure
  • Build and deploy various brands of personal computers with associated configurations
  • Deploy and support VOIP phone hardware and software
  • Maintain and enforce corporate hardware, software, and anti-virus policies
  • Update online helpdesk ticketing system, to track progress and status
  • Attend regular staff meetings to report on tasks
  • Act as a resource for all employees in regards to technical questions, and training
  • Minimum of 3 years' IT Helpdesk experience
  • Ability to collaboratively work in a fast paced team environment, with a large customer base
  • Must have proven pc support skills with experience in hardware, operating systems, printers, 3rd party software, email, and web technologies
  • Must have experience providing desktop end-user support, experience supporting pc setup/configuration, and resolution of all IT Client Services requests, for local and remote employees
  • Exerience providing technical support to end users in support of hardware, software, peripherals, and network infrastructure
  • Possesses a strong knowledge of the Microsoft Windows Office Suite including Excel, Word, Outlook, PowerPoint, Visio, SharePoint, and Project
  • Outstanding customer service skills and rapport
  • VOIP/Unified Communications knowledge a plus

Related Job Titles

help desk resume for it support

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Looking for an IT Help Desk resume?

[ Click here to directly go to the complete IT help desk resume sample ]

IT help desk is an important part of any organization.

As an IT help desk professional, it is your responsibility to provide technical support to customers and uphold the productivity of an organization.

And in this blog, we have listed all the tricks and tips to help you frame the perfect job-winning IT help desk resume that can get you on the radar of the recruiters.

Before going further, take a look at our IT help desk sample resume to know what an ideal resume should look like:

  • Programming Languages: Java, Python, C#, C++
  • Service Management Software: TOPdesk, ServiceNow, Spiceworks, Jira Service Desk, SolarWinds Service Desk
  • Oversaw 15+ help desk staff members who were tasked with assisting customers remotely, by e-mail or phone, or in-person
  • Played a key role in hiring, scheduling , and providing employee evaluations and feedback
  • Administered repairing, upgrading , and complete configuration of 200+ PCs and related peripherals
  • Performed periodic hardware & software checks to ensure that they are functioning properly; improved quality by 17%
  • Motivated the team members, administered training materials and gave KTs to small or large audiences once a month
  • Trained 150+ non-IT employees on analyzing & repairing minor hardware/software failures to increase efficiency by 15%
  • Performed random audits to ensure that the help desk team of 50+ employees is providing good customer service
  • Increased client satisfaction by 30% through effective communication and problem solving
  • Attended major support calls (~20/day ), 5+ walk-in customers, and 30+ emails daily for Tier 2 & 3 levels technical support
  • Developed, executed, and followed IT operational policies, standards, and work instructions for customer support
  • Installed and updated hardware & software and recommended computer equipment to reduce the overall cost by 18%
  • Designed & performed tests on 15+ applications as per the required standards and ensured data security
  • Documented all software/applications upgrades & modifications and maintained the IT & software Inventory
  • Responded to user's inquiries ( 25+ daily ) regarding computer, email, phone connectivity, software or hardware inquires
  • Answered, evaluated, and prioritized incoming telephone , voicemail, e-mail, and in-person requests for assistance
  • Collaborated with 7+ vendors to troubleshoot issues related to IT equipment, LAN/WAN connectivity, and software
  • Installed and configured computer systems & installed/updated to the latest software/applications for 30+ employees
  • Responded to 15+ customer inquiries in a day, diagnosed the issue and assisted them in troubleshooting challenges
  • Updated, maintained & monitored all aspects of computer networks and resolved network related issues
  • Assisted in resolving technical issues concerning 15+ client's accounts and the company's software infrastructure
  • CompTIA A+ Certified Professional | CompTIA | Apr '17
  • GPA: 4.5/5.0

Here is a brief overview of our 2022 It Help Desk Resume Blog:

  • Unless you are a job hopper or looking for a change in your career, make use of the reverse-chronological format.
  • Create separate sections to highlight your key skills and technical skills in an IT help desk resume skills.
  • If you are a certified professional, make sure that you mention the details in your IT help desk technician resume.

To analyze more about what to put on a resume for IT help desk job, keep reading.

You will also learn how to write a job-winning IT help desk support resume while simultaneously learning:

  • What to put on a resume for IT help desk job that can make you stand out.
  • How to highlight your skills in an IT help desk entry level resume.
  • How to create a keyword optimized IT help desk resume.
  • How to compose a suitable IT help desk resume summary.
  • How to optimize your IT help desk resume skills.

Hiration's Online Resume Builder is here to help you write the perfect IT help desk resume with professional assistance.

Our Online Resume Builder is stocked with a huge library of resume examples and an IT help desk resume template that will make your job application easier and effective!

All you have to do is replace the pre-filled information in our example templates with your details as per the targeted job application requirements.

Follow the given steps and learn how to write an IT help desk resume that will further help you communicate your skills to the recruiters:

Pick the Right IT Help Desk Resume Format

Include distinct sections to organize your it help desk resume, start by framing your it help desk resume header, draft a flawless it help desk professional experience section, provide the details of your education in the it help desk resume, highlight your it help desk resume skills, conclude your it help desk resume with a suitable summary/objective, use hiration’s services to create the perfect it help desk resume.

Here is a list of all the topics that you will learn in this blog:

[ Back to Table of Content ]

The Applicant Tracking System is a reliable software used by most recruiters and employers during the hiring process.

And the right resume format can help you enhance your IT help desk resume in the most effective way and make it easier for the recruiters to recognize your professional expertise.

Pick the most suitable resume format from the most distinct ones described below:

Reverse-Chronological: This is one of the best and the most preferred resume format because your most recent and relevant professional details are highlighted upfront to make it recruiter-friendly. Additionally, it is also ATS-friendly and hence gives you a higher chance to get recognition from the recruiters.

Functional: This format is not the best kind to be used as it is not effective enough to help you rank high on the ATS. But for freshers, job-hoppers, and people looking for a change in their career, this resume format can have its benefits. Try and avoid using it if you have a smooth sailing career trajectory.

Combination: This resume format can be effective for framing your IT help desk resume if you have extensive years of professional experience ranging between 15-20 years. You can highlight both your skills as well as your work experience and describe them in detail.

In case you are not sure about which resume format to use to frame your resume for IT help desk, you can always rely on our resume experts at Hiration.

Here is an opportunity to get your resume reviewed by professionals to make it recruiter friendly and ATS-compliant.

There are two types of resume sections and you need to know exactly which sections to include in your resume that can help you frame a job-winning resume.

The sections listed below are the traditional or standard sections that should be included in your resume at all times:

  • Personal Information
  • Profile Title
  • Summary/Objective
  • Professional Experience

The below-given sections are optional and you can include them whenever required or deemed necessary to add value to your standard sections:

  • Certifications (if any)
  • Additional Information (if any)
  • Awards & Recognitions (if any)

To learn more about resume sections you can go through Hiration's 2022 Guide to adding the right sections in a resume .

Or you can simply go to Hiration’s Online Resume Builder and create an IT help desk support resume that can help you get shortlisted for the job of your dreams.

If you are someone who uses "CV" or "Resume" as your resume header, you have to stop stating the obvious and start saving precious space on your resume.

Your name should be written at the topmost part of your IT help desk resume to maintain its unique identity and make it allow the recruiters to keep an easier track of your resume.

Use the largest font size in the range of 16-20 font size and simply leave a space between your first name and last name.

In case of a middle name, just write the initial of your middle name, add a full stop and place it between your first and the last name.

To get an in-depth knowledge of curating the perfect resume header, you can go through Hiration’s 2022 Guide To Writing The Perfect Resume Header .

Look at the IT help desk resume example illustrating an ideal resume header that we have made with Hiration’s Online Resume Builder :

IT-Help-Desk-Resume-Header

IT Help Desk Resume: Personal Information

Provide the required details to make sure that the recruiters get in touch with you for any likely shortlist.

An ideal personal information section should contain the following:

  • Contact Number: Provide the contact number that you actively use through which the recruiters can easily get in touch with you.
  • Email Address: Provide an email address that has your real name to maintain a professional approach.
  • Current Location: If you are applying for a job abroad, mention your state and country. Else simply mention your current city and state of residence.

Additionally, you can also mention the details of the following as per your discretion:

  • LinkedIn profile link
  • Link to an online portfolio

For more details on this section read Hiration's 2022 Guide to composing your contact information .

Refer to the sample IT help desk resume given below to see what an ideal personal information section looks like in an IT help desk support resume:

IT-Help-Desk-Resume-Personal-Information

Our Online Resume Builder can help you put together an impeccable IT help desk entry level resume.

IT Help Desk Resume: Profile Title

The second-largest text in the range of 14-16 font size should be used to curate your profile title on a resume.

It communicates your current designation, your functional industry, and the level of seniority in your field of work.

If you are tempted to exaggerate your profile title, get rid of the thought because it can only spell doom for your job application.

Be accurate with what you have professionally done and where you stand in your professional podium for the recruiters to recognize your professional status.

An ideal profile title should look like the one shown in our below-given IT help desk sample resume:

IT-Help-Desk-Resume-Profile-Title

Our AI-powered Resume Review Service is available to give your resume an in-depth and constructive analysis within minutes of uploading it on our tool!

Since the professional experience section takes up most of your resume you need to make the best use of this section.

Every relevant work experience or the current job profile that you are holding should be described for the recruiters to easily recognize your professional expertise and raise your chance of being shortlisted for the targeted job profile.

To ensure that you frame an impressive professional experience section, you need to apply the following factors:

STAR Format

  • Frame Points

Bucketing & Bolding

[ Back to Table of Content ] Use the STAR format to describe your work details for the recruiters to easily recognize your potential:

STAR refers to:

  • S: The s ituation, backdrop, or context of your contributions.
  • T: The actual t ask that was assigned to you.
  • A: The strategy you put into a ction to execute the assigned task.
  • R: The r esult or outcome of your action in the form of an achievement figure.

Framing Points

[ Back to Table of Content ] What do employers look for in resume for IT help desk?

Well, the answer is simple!

They simply look for those applicants who are qualified to shoulder the responsibilities of an IT help desk.

Just as simple as the answer is to the question asked, your professional experience statement should be simple and easy to understand too.

Let us look at the two sets of IT help desk resume examples that we have given below for you to understand the effectiveness of framing your points and how it can be easily done.

IT Help Desk Resume Example 1

"As an IT help desk for the XYZ company I was assigned to oversee 10 help desk staff members who were given the task to remotely assist the customers and clients, through e-mail or phone. I also played a key role in the process of scheduling meetings, hiring, and providing evaluations of the employees. I have successfully administered the complete configuration of 150+ personal computers for two different departments by repairing and upgrading. Additionally, I performed periodic hardware or software checks to ensure that they were properly functioning and improve the quality of work by 15%."

IT Help Desk Resume Example 2

Oversaw 10 help desk staff members who were assigned to remotely assist customers, via e-mail or phone Played a key role in the process of scheduling, hiring, and providing evaluations of employees Administered the complete configuration of 150+ PCs for two departments by repairing and upgrading Performed periodic hardware/software checks to ensure the proper functioning and improve 15% work quality

Framing Points: Analysis

From the two IT help desk resume examples illustrated above, we can observe that:

  • Writing a long paragraph to describe your professional roles & responsibilities as an IT help desk does not do justice to your expertise and potential. It is hard to recognize your skills at a glance and most recruiters may not spend enough time going through the whole paragraph.
  • Whereas, framing one-liner bullet points are easier to read and hence the recruiters would easily recognize the positive impact you had on your work. Moreover, one-liner points tend to focus on your main involvements and do not highlight vague points.

In conclusion, you can curate ATS-friendly resumes by using bullet points to frame one-liners and communicate your professional caliber to the recruiters.

[ Back to Table of Content ] Another important factor that can contribute towards enhancing your professional experience section is bucketing and bolding.

To understand why it is so, look at the two IT help desk resume examples give below.

Administered materials for training materials and conducted KTs to both small and large audiences every month Trained 100+ non-IT employees on how to analyze & repair failures of hardware/software Increased 50% client satisfaction through effective communication and problem solving Attended support calls (~30/day) and 40+ emails for Tier 2 & 3 levels technical support Provided customer support as per the IT operational policies and standards to ensure the best service
Training & Customer Satisfaction Administered materials for training materials and conducted KTs to both small and large audiences every month Trained 100+ non-IT employees on how to analyze & repair failures of hardware/software Increased 50% client satisfaction through effective communication and problem solving Client Relationship Management Attended support calls (~30/day) and 40+ emails for Tier 2 & 3 levels technical support Provided customer support as per the IT operational policies and standards to ensure the best service

Bucketing & Bolding: Analysis

  • Framing points in one-liner alone are not enough to get the attention of the recruiters as it does not make the highlights of your points stand out for the recruiters to easily recognize.
  • Whereas applying bucketing and bolding makes it easier for the recruiters to recognize the most significant points without having to read through the whole resume.

In conclusion, you must always list all the similar points under the relevant buckets by creating unique headings. And enhance your framed points to communicate your work experience for the recruiters to easily read and comprehend.

To understand this section in detail and learn how to master it, read Hiration's guide on framing the work experience in your resume .

IT help desk resume sample for Professional Experience

Here is an IT help desk resume sample signifying an ideal professional experience section:

IT-Help-Desk-Resume-Professional-Experience

IT Help Desk Resume Keywords

To make sure that your IT help desk entry level resume ranks high on the ATS, you need to keyword-optimize your resume.

Suitable keywords can be found in the IT help desk job description.

Before you start sending out your resumes to the recruiters, make sure that you compare your job description and the keywords included by the recruiters in the job listing.

Pick the most relevant and significant keywords that highlight your professional skills and list them in your professional experience section and key skills section.

You can also add suitable keywords in your IT help desk resume summary and IT help desk resume skills sections.

Including the right keywords in your resume can raise your chances of ranking high on the ATS and give your better opportunity to end up being recognized by the recruiters who can give you the required shortlist.

Every time you wonder what to put on a resume for IT help desk job, remember that your educational qualification can raise your chances of landing your dream jobs.

Do not skip the education section in your resume, especially if you are writing an IT help desk entry level resume.

The education section of your resume should ideally consist of the following details:

  • Name of the school/university you have attended.
  • Name of the courses you have pursued.
  • The location of your school/university.
  • Enrollment and graduation dates in the month & year format.

We have an exhaustive guide written just for this section on Hiration's 2022 Guide on how to list education on your resume .

Refer to the IT help desk support analyst sample resume showcasing the ideal education section for your resume:

IT-Help-Desk-Resume-Education

IT Help Desk Resume: Certifications

Apart from the details of your educational qualification, you can also add any relevant certifications that validate your eligibility to practice your line of work.

The certification section of your IT help desk support resume should consist of the following details:

  • Certification course name.
  • Name of the institute of affiliation.
  • Location of the institute of affiliation.
  • Enrollment and completion date of the course in the month & year format.

Hiration's 2022 Guide on listing certifications on a resume has more in store for you to get a better understanding of this section.

The below-given sample resume for IT help desk is showcasing what an ideal certifications section for your resume looks like:

IT-Help-Desk-Resume-Certification

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It is safe to say that this section can do wonders for your resume and raise your chances of being shortlisted by the recruiters if curated effectively.

Most of the skills that need to be highlighted in this section are ideally present in your professional experience section. So simply scan through your one-liners and pick those skills that have been justified, then list them in this section.

To use this section in your favor and rank high on the ATS, add suitable and relevant keywords that are mentioned in the job description.

Make sure to read Hiration's 2022 Guide on what skills to put on a resume and learn more about curating the perfect skills section.

Here is an IT help desk resume sample showcasing the perfect key skills section:

IT-Help-Desk-Resume-Key-Skills

IT Help Desk Resume Summary

A resume summary is an important feature of a resume that can help you give the recruiters an insight into your resume in just a few lines without wasting their time.

It is most suitable if you compose this section in the end because that way it will be easier for you to decide which points to skip and which points to mention.

Compose an IT help desk resume summary only if you have more than 3 years of work experience to highlight in your resume.

Try to keep it short and precise in 3-5 lines and add suitable keywords

There is more about this section in our Resume Summary Guide so make sure that you go through it to learn how to compose a suitable IT help desk resume summary.

Attached below is an IT help desk resume sample showcasing the ideal resume summary:

IT-Help-Desk-Resume-Summary

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IT Help Desk Resume Objective

Compose an IT help desk resume objective if you are a fresher writing an IT help desk resume entry level or have very less experience to highlight in your resume.

It gives an overview of your resume just as an IT help desk resume summary.

The only difference is that you need to keep professional experience on the sideline and focus on your skills and describe how you can contribute towards the higher goals of an organization.

Read Hiration's 2022 Guide on Resume Objectives to learn more about resume objectives.

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Key Takeaways

  • Always use the right resume format that best suits the trajectory of your career and the requirements of your job application.
  • Label your resume with your name as the header and provide your contact details along with an accurate profile title.
  • Frame action-oriented one-liner points and apply the bucketing and bolding to make them effective.
  • Make sure that your resume is keyword optimized to rank high on the ATS and raise your chances of being shortlisted by the recruiters.
  • Clearly mention the details of your education and certification to enhance your resume.
  • Create a separate section to highlight your most significant skills.
  • Compose a suitable IT help desk resume summary to give an overview of your resume.

Now that this blog has come to an end, we advice you to make use of all the IT help desk resume examples and IT helpdesk resume samples while writing the best resume.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

help desk resume for it support

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IT Help Desk Support Resume Examples

Writing a resume for an IT Help Desk position can be challenging, especially if you are new to the field. It is important to showcase your technical and analytical skills, as well as your customer service abilities. The most effective resumes will demonstrate your ability to troubleshoot problems and develop solutions, while including key qualifications and certifications. In this blog post, we will be providing a comprehensive guide, along with examples, to help you craft an attention-grabbing resume that will help you land the job of your dreams.

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IT Help Desk Support

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a detail- oriented IT Help Desk Support professional with 5 years of experience in providing excellent customer service, resolving complex technical issues, and configuring and troubleshooting computer systems, software, and hardware. My expertise in IT also extends to problem solving, data analysis, and diagnostics. I am adept at working in a fast- paced environment and am highly organized, with excellent communication and interpersonal skills.

Core Skills :

  • Systems and Software Troubleshooting
  • Configuration and Maintenance
  • Customer Service
  • Data Analysis
  • Problem Solving
  • Diagnostics

Professional Experience :

Help Desk Support, ABC Company, 2015 – Present

  • Provide technical support to end- users for hardware and software issues
  • Utilize problem- solving and diagnostic skills to resolve issues
  • Respond to user inquiries via phone, email, and chat
  • Maintain accurate records of customer interactions and system updates
  • Configure and troubleshoot computer systems and networks

Help Desk Analyst, XYZ Company, 2013 – 2015

  • Provided support to end- users on basic computer systems and software
  • Troubleshot and resolved complex technical problems
  • Responded to customer requests in a timely manner
  • Updated and maintained customer records
  • Assisted in maintaining and updating internal help desk documents

Education :

Bachelor of Science in Information Technology, ABC University, 2013

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IT Help Desk Support Resume with No Experience

Recent computer science graduate with a desire to assist customers with technical support related issues. Possesses strong knowledge of computer hardware and software, as well as experience troubleshooting and providing customer service in a customer service role. Eager to apply technical knowledge to help customers with their IT needs and ensure a positive customer experience.

  • Proficiency in Windows, Mac OS and Linux operating systems
  • Knowledge of computer hardware, software, and networking components
  • Ability to install and configure software and hardware
  • Excellent troubleshooting and problem- solving skills
  • Excellent customer service and listening skills
  • Ability to communicate complex technical information in a simple way

Responsibilities

  • Provide help desk support to customers with technical issues
  • Answer incoming customer calls and emails in a timely and professional manner
  • Diagnose computer hardware and software issues and provide solutions
  • Troubleshoot customer technical issues and resolve them quickly and efficiently
  • Install and configure new hardware and software when needed
  • Keep up to date with the latest technologies and best practices in IT support

Experience 0 Years

Level Junior

Education Bachelor’s

IT Help Desk Support Resume with 2 Years of Experience

Highly organized and knowledgeable IT Help Desk Support professional with two years of experience troubleshooting hardware and software issues for a wide range of clients. Possesses the ability to work independently and collaboratively to provide efficient customer service in a timely manner. Skilled in providing technical assistance, installation and configuration of systems, and maintaining system documentation.

  • Hardware Troubleshooting
  • Software Installation
  • System Configuration
  • Technical Assistance
  • Communication

Responsibilities :

  • Provided assistance with hardware and software repairs and installation.
  • Assisted customers with technical problems via phone and email.
  • Answered user inquiries regarding software, hardware and network operations.
  • Provided technical assistance to customers in a courteous and professional manner.
  • Offered customer support in the installation and configuration of systems.
  • Maintained system documentation and updated technical knowledge.
  • Assisted in troubleshooting network and server issues.
  • Provided training to users on the use of new software.

Experience 2+ Years

IT Help Desk Support Resume with 5 Years of Experience

Highly organized and motivated IT Help Desk Support professional with 5+ years of experience in the technical support field. Proven track record in troubleshooting complex technical issues and providing effective solutions to meet customer needs. Possessing an in- depth knowledge of computer software, hardware, and networks. Skilled in written and verbal communication in order to build meaningful relationships and deliver exceptional customer service.

  • Software/Hardware Troubleshooting
  • Technical Support
  • Problem- solving
  • Computer Languages
  • Responded to customer inquiries regarding IT- related problems and provided step- by- step troubleshooting instructions
  • Diagnosed and resolved technical hardware and software issues for remote and onsite clients
  • Installed and configured computer hardware, software, and related peripherals
  • Assisted in the maintenance of computer networks and related computing environments, including systems software, applications software, and all configurations
  • Created and maintained IT documentation and procedures
  • Monitored and maintained performance of computer systems and networks
  • Ensured data integrity and security of computer systems and networks

Experience 5+ Years

Level Senior

IT Help Desk Support Resume with 7 Years of Experience

Highly organized and motivated IT Help Desk Support professional with 7 years of experience providing technical support and leading IT projects. Possesses a comprehensive knowledge of computer hardware, software, and network systems. Expert in troubleshooting and providing user- friendly solutions. Skilled in customer service and working in a team environment.

  • Network Administration
  • Troubleshooting
  • Hardware & Software Design
  • Technical Documentation
  • User Support & Training
  • Provided technical support and assistance to customers, staff, and administrators
  • Installed, configured and tested hardware, software, and networks
  • Performed system backups, maintenance and upgrades
  • Diagnosed and resolved hardware, software and network related issues
  • Provided basic training to staff and administrators
  • Set up user accounts and connected users to networks
  • Maintained detailed records of hardware and software installations and upgrades
  • Monitored and optimized system performance and security
  • Assisted with the implementation of IT policies and procedures

Experience 7+ Years

IT Help Desk Support Resume with 10 Years of Experience

IT Help Desk Support professional with 10+ years of experience in providing direct technical assistance to customers, troubleshooting technical and system issues, and performing system maintenance and upgrades. Proven ability to understand customer issues and provide resolutions quickly and efficiently. Experienced in using the latest diagnostic tools, remote desktop support, and ticket tracking systems. Thrives in a fast- paced environment, working under pressure to meet customer service and satisfaction goals.

  • Troubleshooting/Problem Solving
  • Software/Hardware Installation and Upgrades
  • Diagnostics and System Maintenance
  • Remote Desktop Support
  • Ticket Tracking Systems
  • Data Backup and Recovery
  • Software/Hardware Support
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Managed and resolved customer service problems, reported to management and documented resolutions.
  • Answered customer inquiries via phone, email, and chat.
  • Ensured customer satisfaction by providing customers with the necessary tools to resolve their issues.
  • Performed remote troubleshooting and system maintenance and upgrades.
  • Used the latest diagnostic tools, remote desktop support, and ticket tracking systems to resolve customer service issues.
  • Provided guidance and instructions to customers on the use of hardware, software, and network systems.
  • Assisted in the installation, configuration, and maintenance of computer hardware, software, and network systems.
  • Provided technical advice and support to customers in areas including networking, data backup and recovery, and software/hardware support.

Experience 10+ Years

Level Senior Manager

Education Master’s

IT Help Desk Support Resume with 15 Years of Experience

Highly experienced IT Help Desk Support professional with 15 years of providing support for customers and resolving technical issues. Excellent customer service and communication skills, paired with extensive knowledge in Windows, Linux, and Mac OS systems. Proven track record of success in resolving a wide range of technical issues, troubleshooting software and hardware problems, and providing training and support to end- users.

  • System Diagnostics
  • System Administration
  • Computer Security
  • Windows/Linux/Mac OS
  • Troubleshoot and resolve technical issues for customers
  • Consult with customers to diagnose and troubleshoot computer- related problems
  • Respond to customer inquiries and provide assistance in resolving technical issues
  • Configure and install hardware and software systems
  • Install and configure operating systems, patches, and updates
  • Monitor system performance and security
  • Train end- users on the use of software applications
  • Maintain accurate documentation of technical issues, resolutions, and customer service logs
  • Develop and implement technical policies, procedures, and best practices.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a IT Help Desk Support resume?

A IT Help Desk Support position requires technical skills, problem solving abilities and excellent customer service. Therefore, it is important for a candidate to showcase these qualifications in their resume. Here are some suggested items to include on a IT Help Desk Support resume.

  • Experience working with computers and technology
  • Software and hardware troubleshooting skills
  • Proficiency in customer service
  • Experience providing remote and in-person problem solving support
  • Knowledge of computer networks and system administration
  • Ability to work in a fast-paced environment
  • Ability to manage multiple tasks and prioritize accordingly
  • Excellent communication skills
  • Ability to quickly learn and adapt to new technologies

What is a good summary for a IT Help Desk Support resume?

A good summary for an IT Help Desk Support resume should highlight the job candidate’s technical knowledge, customer service experience, and problem-solving skills. The summary should also mention any certifications or other qualifications that make the individual a good fit for the role. Ultimately, a good summary should demonstrate the candidate’s expertise in troubleshooting, diagnosing, and resolving technical issues, as well as their ability to interact with customers in a friendly and professional manner.

What is a good objective for a IT Help Desk Support resume?

A good IT Help Desk Support resume objective should succinctly showcase your technical skills and knowledge, as well as your ability to provide customer service. When writing your objective, focus on the qualities that make you an ideal candidate for the position and keep it short and to the point.

Here are some points to include in your objective for an IT Help Desk Support resume:

  • Experienced in troubleshooting and resolving IT hardware, software, and network issues
  • Dedicated to providing effective customer service and support
  • Ability to diagnose and troubleshoot technical issues and problems quickly and accurately
  • Proficient in the use of various IT support tools and software
  • Knowledgeable in the installation of new hardware and software
  • Proven ability to maintain user accounts, passwords, network security, and data integrity
  • Excellent communication and interpersonal skills

How do you list IT Help Desk Support skills on a resume?

When applying for an IT Help Desk Support position, it is important to highlight your technical skills and knowledge in the field. Your resume should be tailored to the job you are applying for, and should include your qualifications, experience, and skills. Here are some tips on how to list IT Help Desk Support skills on your resume.

  • Include a summary of your qualifications. This should be a brief overview of your experience and qualifications relevant to IT Help Desk Support.
  • Include a section featuring your technical knowledge and proficiency. Here you should list any certifications, programming languages, and other technical skills you possess that are relevant to the job.
  • Detail any past experience related to IT Help Desk Support. Include examples of tasks you have completed, such as troubleshooting hardware/software issues or providing technical support to customers.
  • Highlight any customer service or communication skills that are related to the job. This could include skills in active listening, problem-solving, and conflict resolution.
  • Mention any relevant specializations or areas of expertise. For example, you may be specialized in network administration or cloud computing.

By showcasing your qualifications, experience, and skills, you can create a resume that will make you stand out in your job search.

What skills should I put on my resume for IT Help Desk Support?

If you’re looking to get into a career in IT Help Desk Support, then you’ll need to make sure that your resume has all the right skills. You should include keywords relevant to the position such as problem-solving, customer service, and technical support. Here are some of the most important skills to include on your resume when applying for an IT Help Desk Support job:

  • Excellent problem-solving skills: As an IT Help Desk Support professional, you’ll need to be able to quickly identify and solve technical problems. You should demonstrate your ability to diagnose issues and provide solutions.
  • Excellent customer service: You should be able to provide excellent customer service to your clients. This means being able to understand their issues and providing them with helpful and friendly advice.
  • Knowledge of software and hardware: You should have a good understanding of software and hardware, as well as the ability to troubleshoot common issues.
  • Good communication skills: You should be able to communicate clearly with clients both verbally and in writing. This includes being able to explain technical terms and instructions in a way that is easy to understand.
  • Ability to work independently: You should be able to work independently and efficiently, without needing to be constantly supervised.
  • Patience and persistence: You should have the patience to be able to work with clients who may not be as tech-savvy as you are. You should also have the persistence to keep trying different solutions until you find the right one.

By showing potential employers that you have these skills, you’ll be able to demonstrate that you’re well-suited to a career in IT Help Desk Support.

Key takeaways for an IT Help Desk Support resume

When writing a resume for an IT Help Desk Support role, there are a few key takeaways to keep in mind.

First, highlight any technical skills you have that are relevant to the role. Employers will want to know that you have a good understanding of the tools and software used in an IT Help Desk Support role, so make sure to include any certifications or qualifications you may have.

Second, emphasize your customer service skills. Any employer hiring for an IT Help Desk Support role will be looking for someone who is able to communicate effectively with clients and address their concerns in a professional manner. Make sure to highlight any customer service experience you have had in the past, as well as any communication or problem-solving skills.

Third, highlight any experience you have with troubleshooting. Employers will want to know that you are able to quickly identify and resolve technical issues, so make sure to include any experience you have with troubleshooting.

Finally, make sure to emphasize any experience you have with training users. Employers will be looking for someone who is able to effectively train users on the various tools and software used in an IT Help Desk Support role, so make sure to include any experience you have with training users.

By keeping these key takeaways in mind while writing your resume, you will be sure to make a great first impression when applying for an IT Help Desk Support role.

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IT Support Specialist Resume Examples: Proven To Get You Hired In 2024

Hiring Manager for IT Support Specialist Roles

IT Support Specialist Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., it support specialist resume sample.

IT support specialists are specifically tasked with helping companies or individuals acquaint themselves with technology, and are there to answer any questions or solve any issues their clients may have with technology. Most mid to large-sized companies will have an I.T. support department so you will most likely be working in-house. Apart from an extensive background in I.T., this role requires excellent communication skills and efficient troubleshooting. Make sure your resume is balanced and highlights both your I.T. skills and your customer service skills. This resume does this effectively.

An IT Support Specialist resume sample highlighitng the applicant's technical skill and their customer support skills.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your it support specialist resume in 2024,    highlight communication skills like languages..

Because this role is a support role, your communication skills are of great importance. Including languages that your speak would be very relevant and potentially very beneficial; especially if you are applying to an international or multi-lingual company.

Highlight communication skills like languages. - IT Support Specialist Resume

   Have an extensive skills list.

One of the most important requirements for an I.T. specialist is the ability to solve any I.T. problems that may arise. The easiest way to show your competency in this area is to have a thorough skills list that shows all the areas in I.T. that you are skilled in and could offer support in.

Have an extensive skills list. - IT Support Specialist Resume

Help Desk Specialist Resume Sample

Technical support specialist resume sample, it technical analyst resume sample, systems support analyst resume sample, skills for it support specialist resumes.

Here are examples of popular skills from IT Support Specialist job descriptions that you can include on your resume.

  • Microsoft SQL Server
  • Web Development
  • Troubleshooting
  • Windows Server

Skills Word Cloud For IT Support Specialist Resumes

This word cloud highlights the important keywords that appear on IT Support Specialist job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

Top IT Support Specialist Skills and Keywords to Include On Your Resume

How to use these skills?

Similar resume templates, desktop support.

A Desktop Support Engineer resume showing extensive experience in the financial, customer service, and professional recruitment industries.

IT Specialist

An entry level IT support specialist resume sample that highlights the applicant's certifications and quantifiable value addition.

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  • IT Specialist Resume Guide & Examples for 2022

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IT Support Specialist Resumes

  • Template #1: IT Support Specialist
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help desk resume for it support

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Help Desk Support Resume: Examples and Best Practices

help desk resume for it support

A well-crafted Help Desk Support Resume is critical for job seekers who want to land a Help Desk Support job. A Help Desk Support Resume serves as an introduction to the job candidate and provides a snapshot of their experience and qualifications.

A Help Desk Support Resume that is poorly written or lacks information can immediately disqualify a candidate from consideration. Conversely, a well-written and tailored Help Desk Support Resume can set a candidate apart from the competition and increase their chances of getting an interview.

Key Elements of a Help Desk Support Resume

When it comes to creating a help desk support resume, there are some key elements that every candidate should include. These elements will not only showcase your relevant experience and qualifications, but will also make it easier for potential employers to contact you for an interview. In this section, we will discuss the five key elements that should be included in every help desk support resume.

A. Contact Information

The first element of your help desk support resume should be your contact information. Make sure to include your full name, phone number, email address, and physical address. You can also include links to your LinkedIn profile or other professional online profiles. This information should be placed at the top of your resume so that potential employers can easily find it.

B. Summary Statement/Objective Statement

The second element of your help desk support resume should be a brief summary or objective statement. This statement should be one or two sentences that summarize your skills and experience. Make sure to tailor this statement to the job you are applying for. If you are unsure what to include, review the job description and company website for guidance.

C. Relevant Skills and Qualifications

The third element of your help desk support resume should be a list of your relevant skills and qualifications. Make sure to include any software, hardware, or systems that you are proficient in. You should also include any certifications or relevant training that you have completed. This section should be tailored to the job you are applying for so that potential employers can easily see how your skills match their needs.

D. Work Experience

The fourth element of your help desk support resume should be a detailed list of your work experience. Make sure to include the dates of employment, job titles, and key responsibilities. You should also include any accomplishments or positive feedback that you received while on the job. This section should be in reverse chronological order so that potential employers can see your most recent experience first.

E. Education and Certifications

The final element of your help desk support resume should be your education and certifications. Make sure to include the name of the institution, degree or certification earned, and the graduation date. You can also include any relevant coursework or projects. This section should be placed after your work experience section.

A strong help desk support resume should include all of these key elements. By tailoring your resume to the job you are applying for and highlighting your relevant experience and qualifications, you will increase your chances of getting an interview and landing the job.

Best Practices for Writing a Help Desk Support Resume

As a help desk support professional, it’s essential to create a resume that not only highlights your skills and experience but also demonstrates that you’re an excellent candidate for the job. Here are some best practices to follow when writing your help desk support resume:

A. Tailor Your Resume to the Job

Tailor your resume to the specific help desk support position you’re applying to. Read the job posting carefully and ensure that your resume highlights your relevant experience, skills, and education. Include any certifications or credentials that are required for the job.

B. Use Keywords and Phrases from the Job Posting

Use keywords and phrases from the job posting throughout your resume. This will help you stand out from other applicants and show the hiring manager that you have a deep understanding of the position requirements. Make sure to use specific technical terms and industry jargon that are relevant to the job.

C. Highlight Your Achievements and Responsibilities

Highlight your achievements and responsibilities in your previous roles. Be specific about your accomplishments and quantify them whenever possible. For example, if you reduced call wait times, include the percentage by which you reduced them.

D. Keep it Brief and to the Point

Keep your resume brief, concise, and to the point. Help desk support managers are usually very busy and don’t have time to read lengthy resumes. Try to limit your resume to one or two pages, using bullet points to summarize your experience and skills.

E. Use Action Verbs and Quantify Your Achievements

Use action verbs and quantify your achievements throughout your resume. This will help you convey a sense of action and accomplishment in your previous roles. For example, instead of saying “Answered customer calls,” say “Resolved customer issues by answering 50+ calls per day with a 95% customer satisfaction rating.”

Follow these best practices when writing your help desk support resume and stand out from the rest of the applicants. Remember, your resume is your first chance to make an impression, so make it count!

Examples of Help Desk Support Resumes

Sample help desk support resume #1.

Name: John Doe

Summary: 5+ years of experience in providing technical support and troubleshooting to end-users.

  • Experience with Windows and Mac OS
  • Knowledgeable in Microsoft Office Suite and Google Suite
  • Excellent communication and customer service skills
  • Knowledge in network administration
  • Experience in remote desktop support
  • Adept in ticketing systems and knowledge bases

Experience:

  • Technical Support Specialist, XYZ Company (2 years)
  • Provided level 1 and 2 support to end-users for software, hardware and network issues
  • Configured and installed software, hardware, network and peripheral devices for new users
  • Maintained accurate records of service requests and resolutions through a ticketing system
  • Help Desk Analyst, ABC Company (3 years)
  • Resolved technical issues via phone, email or remote access
  • Collaborated with team members to investigate and troubleshoot complex issues
  • Provided first-class customer service to end-users

Bachelor of Science in Computer Science, XYZ University Relevant coursework: Networking fundamentals, Operating Systems, Database Management

Sample Help Desk Support Resume #2

Name: Jane Smith

Summary: 8 years of experience in technical support and problem-solving with a reputation for excellent interpersonal skills.

  • Proficient in Mac and Windows environments
  • Adept in Citrix, Active Directory and Exchange
  • Skilled in remote support
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Proven ability to work effectively both independently and in a team environment

1. Technical Support Engineer, DEF Company (5 years)

  • Resolved technical support requests for software, hardware, network, and server issues
  • Provided new employee onboarding training and support
  • Monitored backups and ensured all servers were up-to-date with software patches

2. Help Desk Manager, GHI Company (3 years)

  • Managed a team of four help desk analysts
  • Provided remote and on-site support to internal and external customers
  • Maintained ticket tracking system and provided monthly reports to management

Sample Help Desk Support Resume #3

Name: Mike Johnson

Summary: Help desk support specialist with over 7 years of experience providing top-notch technical support and customer service to end-users.

  • Proficient in Windows and Mac OS
  • Strong knowledge of Microsoft Office and other software applications
  • Experience with network management and remote desktop support
  • Excellent communication and interpersonal skills
  • Ability to prioritize and work well under pressure

1. Help Desk Support Specialist, XYZ Corporation (4 years)

  • Provided technical support and troubleshooting for software and hardware issues
  • Assisted end-users with account setup, password resets, and system configurations
  • Utilized remote desktop tools to resolve issues efficiently
  • Documented support requests and solutions in the ticketing system
  • Collaborated with cross-functional teams to resolve complex technical problems

2. Technical Support Analyst, ABC Company (3 years)

  • Responded to support tickets and provided timely resolutions to end-user problems
  • Installed, configured, and maintained software and hardware systems
  • Performed system upgrades and patches to ensure optimal performance
  • Assisted in training new team members on support processes and procedures
  • Collaborated with vendors and escalated issues as needed for prompt resolution

Tips for Crafting a Stand-Out Resume Summary

A. Importance of a Strong Resume Summary

The resume summary serves as the first impression on potential employers. It is a brief paragraph located at the top of the page that summarizes your skills, experiences, and accomplishments. A strong resume summary can set you apart from other candidates by highlighting your unique value proposition and attracting the attention of the hiring manager.

A well-crafted resume summary can also give a clear idea of your career goals, your experience, and what you can offer to the company. It’s an opportunity for you to showcase your strengths and highlight how your skills align with the job you are applying for.

B. Examples of Effective Resume Summaries

Customer-oriented Help Desk Support with 5 years of experience providing technical assistance and support to internal and external stakeholders. Proficient in troubleshooting hardware and software issues, managing IT assets and helping end-users with their technical needs. Certifications include CCNA and CompTIA A+.

IT Specialist with a strong background in Tier 1 and 2 support experience. Equipped with excellent communication skills to provide efficient solutions for hardware and software issues. Proficient in MS Office programs, Active Directory, and remote access applications.

Help Desk Technician with over 3 years of experience in providing technical support for internal and external customers. Expertise in proactive system monitoring, hardware and software installation, and server management. Certifications include MCSA and ITIL Foundation.

C. Tips for Writing an Effective Resume Summary

Keep it concise: Your resume summary should be no more than 3-4 sentences long. Focus on highlighting your most relevant skills and experiences.

Tailor it to the job: Read the job description carefully and adjust your summary to emphasize how your skills align with the job requirements.

Highlight your accomplishments: Use strong action verbs to describe your accomplishments and quantify them with specific numbers.

Showcase your skills: Highlight the skills that you bring to the table and how they can add value to the organization.

Use keywords: Incorporate keywords that are relevant to the job description and industry standards. This will help your resume get past the automated tracking systems and noticed by human recruiters.

A strong resume summary can make all the difference in your job search. By focusing on your skills and experiences, tailoring it to the job you are applying for, and using strong action verbs and keywords, you can craft a stand-out resume summary that highlights your unique value and enhances your chances of getting hired.

Common Mistakes to Avoid in Help Desk Support Resumes

When creating a Help Desk Support resume, it is important to avoid common mistakes that can harm your chances of landing an interview. Here are some things to watch out for:

A. Generic Resumes that Lack Details

Avoid creating a generic resume that lacks specific details about your experience and qualifications. Make sure to tailor your resume to the specific job you’re applying for by highlighting relevant skills and accomplishments.

B. Typos and Grammatical Errors

Nothing can destroy your chances of getting an interview faster than typos and grammatical errors. Make sure to proofread your resume carefully for mistakes in spelling, grammar, and punctuation.

C. Including Irrelevant Information

Avoid including information that isn’t relevant to the job you’re applying for. Information about your hobbies or personal interests, for example, may not be important to a potential employer unless they directly relate to the position.

D. Exaggerating Accomplishments and Skills

Exaggerating your accomplishments and skills can be tempting, but it is not a good way to impress potential employers. Stick to the facts and provide concrete examples of your achievements to demonstrate your value as a Help Desk Support professional. Keep your resume concise and avoid using too many words to describe your accomplishments and skills.

Help Desk Support Resume Template and Format

If you’re looking to pursue a career in Help Desk Support, it’s essential to have a well-formatted and professionally crafted resume that stands out from the crowd. The following sections will guide you through the steps required to create a winning Help Desk Support resume.

A. Proper Formatting of a Help Desk Support Resume

A well-structured Help Desk Support resume should be divided into different sections, including:

  • Contact Information
  • Objective Statement
  • Professional Summary
  • Certifications

Technical Skills

  • Professional Experience

These sections should be arranged chronologically, starting with the most recent and ending with the oldest. It’s essential to customize your resume to cater to the specific employer’s needs while highlighting your skills and experience.

B. Recommended Font, Margins, and Spacing

Choosing the right typeface and font size is crucial in making your resume legible and easy to read. It’s recommended to use a standard font, such as Arial, Times New Roman, or Calibri, with a font size between 10pt and 12pt.

When it comes to margins, it’s suggested to set them at 1 inch all around, allowing sufficient white space for readability. Additionally, proper spacing between paragraphs and sections is crucial. Using a single line break or double spacing, depending on your preference, can ensure the reader’s attention.

C. Resume Templates for Help Desk Support Professionals

Thankfully, several Help Desk Support resume templates can serve as a basis for crafting your own. These templates, easily customizable and tailored to your needs, can save you time and make your resume aesthetically pleasing.

While there’s no ‘one size fits all’ approach to resume templates, selecting one that caters to the required skillset, industry, and experience can help you land your dream job. When using a resume template, remember to adjust it to your individual work experience, education, and skillset.

Crafting a winning Help Desk Support resume requires effort, attention to detail, and customization to the specific employer’s needs. Utilizing these best practices of proper formatting, font, margins, and spacing, along with selecting an appropriate resume template, can help set you apart from the crowd and land you a job.

How to Showcase Soft Skills in a Help Desk Support Resume

When it comes to applying for a help desk support role, it’s important to acknowledge the value of soft skills. While technical ability is crucial to the position, possessing soft skills can make all the difference in providing exceptional customer service.

A. Importance of Soft Skills in a Help Desk Support Role

In a help desk support role, you will be the face of the company for many customers. It’s important to have exceptional soft skills to handle difficult customers, diffuse tensions, and offer effective solutions. Soft skills can also assist in creating a positive customer experience, which can lead to repeat business and positive reviews.

B. Examples of Relevant Soft Skills

Some of the essential soft skills you should possess as a help desk support professional include:

  • Communication: Clear and concise communication is key to resolving customer issues. Active listening and adapting your communication style to suit the customer’s needs and personality can also increase their satisfaction levels.
  • Empathy: Being able to identify with your customers’ concerns can help them feel heard and understood. This can result in a positive outcome, even in challenging situations.
  • Time Management: Effectively managing your time and workload can increase your efficiency and the number of customers you’re able to assist.
  • Problem-solving: As a help desk support professional, you will encounter a wide variety of issues. Being able to think critically and offer creative solutions is essential to succeeding in this role.

C. Tips for Highlighting Soft Skills in Your Resume

To showcase your soft skills effectively, consider the following tips:

Utilize the job description: Review the job description and ensure that you include any keywords or phrases that are mentioned. This can demonstrate that you possess these skills and are a strong match for the position.

Use specific examples: Rather than simply stating that you have excellent communication skills, provide examples of instances where you utilized these skills to solve a problem or create a positive customer experience.

Quantify your achievements: If possible, quantify the impact of your soft skills. For example, mention the percentage increase in customer satisfaction ratings following your implementation of a new time management technique.

Emphasize team collaboration: Collaborative skills can be particularly important in a support role. Highlight any instances where you worked with others to provide exceptional customer service.

Showcasing your soft skills as a help desk support professional can strengthen your application and increase your chances of landing your dream job. By utilizing these tips and highlighting your relevant skills, you can stand out as an excellent candidate for the role.

Qualifications and Certifications to Include in Your Help Desk Support Resume

As a help desk support professional, your resume should highlight your qualifications and certifications to demonstrate your expertise in the field. Here are some tips on what to include:

A. Relevant Qualifications for Help Desk Support Professionals

When listing your qualifications, focus on those that are relevant to the help desk support role. These may include:

  • Education: A degree in computer science or a related field can demonstrate your knowledge of IT concepts and technical skills.
  • Relevant experience: If you have prior experience in a help desk or customer service role, highlight the skills you developed that are relevant to the position. This may include strong communication skills, problem-solving abilities, and technical troubleshooting experience.
  • Other training or certifications: If you have completed any training programs or certifications that demonstrate your knowledge of IT software or hardware, be sure to include them.

B. IT Certifications for Help Desk Support Professionals

In addition to your relevant qualifications, you may also want to include any IT certifications that you have earned. Some of the most common certifications for help desk support professionals include:

  • CompTIA A+: This certification covers hardware and software technologies, making it relevant for help desk technicians.
  • ITIL: This certification demonstrates knowledge of IT service management, including service design and delivery, incident management, and problem management.
  • Microsoft Certified Solutions Expert (MCSE): This certification demonstrates expertise with Microsoft technologies, which are commonly used in help desk environments.

C. Tips for Highlighting Your Certifications and Qualifications

When listing your certifications and qualifications, make sure they are prominent and easy to read. To ensure that they stand out:

  • Include them in a separate section of your resume labeled “Certifications” or “Qualifications.”
  • Use bullet points to break up the information and make it easier to read.
  • Focus on those certifications and qualifications that are most relevant to the job you are applying for.
  • Use descriptive, action-oriented language. For example, instead of just listing a certification, describe the skills and knowledge you gained through the training program.

By highlighting your relevant qualifications and certifications in your resume, you can demonstrate to potential employers that you have the skills and expertise needed to succeed as a help desk support professional.

How to Optimize Your Help Desk Support Resume for Applicant Tracking Systems

A. how applicant tracking systems work.

Applicant Tracking Systems (ATS) are software systems that help recruiters and employers manage the recruitment process. These systems can quickly and easily filter through resumes to identify the most qualified candidates based on their skills, experience, and other key factors.

Essentially, the ATS acts as a gatekeeper, screening all of the resumes that come through and only allowing the most qualified applicants to move on to the next stage of the hiring process. It uses algorithms to scan resumes for keywords and phrases that match the job description, as well as other criteria such as work experience, education and certifications obtained.

Without proper optimization for ATS, a Help Desk Support resume may be overlooked despite its overall merit.

B. Best Practices for Optimizing for Applicant Tracking Systems

Here are some tips to help you optimize your Help Desk Support resume for ATS:

Use relevant keywords and phrases. When crafting your Help Desk Support resume, be sure to include key skills, experiences, and certifications that are relevant to the job description. This will help your resume to appear more prominently in an ATS scan.

Follow a clear, easy-to-read format. To make sure that the ATS can easily read your Help Desk Support resume, stick to a clear and easy-to-read format. Use bullet points and section headings to organize your information, and avoid using images or graphics.

Use job-specific titles when describing your experience. Use the exact titles of your previous positions, as listed in the job description. This will help the ATS to recognize your experience and qualifications.

Keep it professional. When designing your Help Desk Support resume, stick to a professional and simple format. Avoid using fancy fonts or graphics, and make sure that your contact information is prominent.

C. Common Mistakes to Avoid in Optimizing for Applicant Tracking Systems

Avoid the following mistakes when optimizing your Help Desk Support resume for ATS:

Using irrelevant keywords: Don’t over-stuff your Help Desk Support resume with irrelevant keywords in an effort to get past an ATS. Your resume should be genuine and relevant to ensure proper scoring.

Submitting an unformatted resume: Avoid submitting a resume with a poorly structured format that cannot be processed by ATS.

Using unconventional design elements: Do not use unconventional design elements such as photos, graphics, icons, or tables which can break formatting.

Failing to review your resume: It is crucial to review your resume before submission to avoid mistakes in formatting, spelling, and grammar as these may compromise your candidacy.

By following these best practices and avoiding common mistakes, you can optimize your Help Desk Support resume for ATS and increase your chances of getting noticed by the employers.

In addition to the relevant soft skills, Help Desk Support professionals are required to have technical knowledge and expertise to provide solutions and assistance to customers. In order to showcase your technical skills, it’s important to create a separate section in your resume highlighting your proficiency in various technical areas. Here are some examples:

Hardware Skills

Help Desk Support professionals must have a thorough understanding of the hardware components of a computer system. This includes knowledge of different types of hardware such as desktops, laptops, printers, and scanners. Additionally, professionals should have expertise in diagnosing hardware issues and providing recommendations for maintenance or replacement.

Software Skills

An important aspect of Help Desk Support is troubleshooting software-related problems. One must have knowledge about operating systems like Windows, Linux, and Mac OS. Additionally, proficiency in software applications such as Microsoft Office and Adobe Suite is a must.

Network and Security Skills

With the increasing usage of cloud technologies and remote work, network and security skills are becoming more and more important. Familiarity with network topology, protocols, and administration is necessary for providing assistance for connecting, configuring, and troubleshooting network and server issues. Knowledge about firewalls, anti-malware software, and data-security measures are also key to addressing the security concerns of customers.

Remote Support Tools

Help Desk Support professionals must be familiar with remote support tools such as Remote Desktop Protocol (RDP), Virtual Private Networks (VPNs), and TeamViewer. These tools enable professionals to provide remote assistance and securely diagnose and troubleshoot customer problems from a distance.

Mobile Devices and Applications

With the shifting trend towards mobile devices, Help Desk Support professionals must also have expertise in providing assistance for mobile devices and applications. Knowledge about smartphone operating systems such as iOS and Android, and proficiency in mobile applications such as email and messaging apps, is a must.

Highlighting your technical skills is an essential aspect of creating an effective Help Desk Support resume. These skills set you apart from other candidates and demonstrate to the employer that you have the required knowledge to troubleshoot and solve customer issues.

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help desk resume for it support

IT Help Desk Support Resume Samples

The role of an IT Help Desk Support is to provide technical and troubleshooting assistance for issues pertaining to System hardware, software, mobile devices or other tools. A typical sample IT Help Desk Support Resume highlights duties such as – providing technical assistance through phone or email, performing remote troubleshooting service through diagnostic techniques, delivering effective solutions, providing accurate information on IT product and service, following up and updating customer information and status; installing computer peripherals and training computer users.

Some of the essential skills considered valuable by employers include –proven work experience, outstanding working knowledge of database, remote control, and office automation products; ability to diagnose and solve technical issues , a good understanding of tech products, mobile devices, and computer systems , and customer-oriented approach. The level of education varies based on employer, but most of the candidates hold a college degree in the relevant subject.

IT Help Desk Support Resume example

  • Resume Samples
  • IT Help Desk Support

Junior IT Help Desk Support Resume

Objective : Junior IT Help Desk Support professional with 4 years of experience is seeking to work as an IT Business Analyst in a challenging and professional environment and allowing expansion in areas of expertise or other domains of Technology.

Skills : MS Word, Excel, PowerPoint, Outlook, Explorer, Problem Solving: Troubleshooting Network Problems, Internet Connection Issues, Printer Connection Errors, And Login Problems Hardware/Software: Changed And Replaced Various Computer Components.

Junior IT Help Desk Support Resume Example

Description :

  • Assisted in determining requirements and developing plans to ensure smooth installation and documentation of new software and applications.
  • Performed analysis/troubleshooting of pcs peripheral devices including printers.
  • Performed scans on PCs ensuring network devices are 100% compliant with latest security patches.
  • Scheduled, tracked and deployed Windows 7 to over 250 desktops for employees on the network.
  • Performed capture and restore of users profiles using Microsoft System Configuration Management (SCCM).
  • Installed software applications manually and through SCCM on desktops.
  • Created a developing knowledge base of common user issues, descriptions and resolutions.
  • Researched and implemented wireless presentation prototypes for use by executives.
  • Repaired computers, laptops, and networks, with knowledge of all the hardware and software involved in a dormitory environment.

Senior IT Help Desk Support Resume

Summary : Senior IT Help Desk Support professional with 8 plus years of experience is looking for a position where I can use my experience and knowledge of new IT methodologies to provide quality customer service for the growth and success of the company.

Skills : CP/IP, UDP, ICMP, DNS And Network Management Tools, Ticketing System, CISCO Routers And WAN Communication Protocols, Excellent Software And Hardware Computer Knowledge, Effective Time Management And Prioritization, Team Working, Effective Team Dynamics.

Senior IT Help Desk Support Resume Template

  • Providing the support for all help desk related task including answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and troubleshooting printer issues and resolving difficulties 
  • Answering, evaluating and prioritizing the incoming telephone, voicemail, email, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies across a global company.
  • Configuring and installing the Windows workstations and Macintosh operating systems in response to the demands of a complex network design.
  • Accessing the software updates, drivers, knowledge bases, and FAQs resources on the intranet to assist with end users issues.
  • Installing, certifying and troubleshooting the campus and remote-campus network cabling infrastructure including, a wide variety of local area network equipment and software.
  • Training the end-users on the use and features of the various operating systems and applications on various platforms.
  • Demonstrating the customer service skills, such as actively listening to customers in order to understand each issue and situation, providing proper follow-up and status updates.

IT Help Desk Support Resume

Headline : Great Customer Service Skills. Detail oriented and highly energetic IT Help Desk Support professional with 5 plus years of experience in the IT domain is seeking a position with a reputable company where I can utilize my education and training to go further in technology.

Skills : Customer Service, IT, SEO, Inside Sales And Support, Public Speaking, Business To Business Sales, Public Trust Clearance , Remedy, CRM, Website Design, Microsoft Office

IT Help Desk Support Resume Template

  • Assisted and supported the IT service desk for Chicago Public Schools, Charter, and Contractors. Provided quality customer service to clients.
  • Used active directory to unlock and reset windows passwords, created user accounts and assigned passwords, group policies, created and reserved static IP address through DHCP server tools, bound clients through VPN.
  • Provided support for go-live date for the POS system, software deployment, installation, upgrading, user support, hardware repair, malfunction troubleshooting, reports.
  • Worked with the configuration of USB devices and new monitors, new registers and peripheral devices, LAN, created service request tickets on footprints and escalated the unresolved issues.
  • Demonstrated the ability to analyze, develop and implement technological solutions using software, client/server architectures, databases, and Microsoft Excel advanced functions. 
  • Assisted the users with the installation and configuration of desktop/laptop computers and peripheral equipment and software within established standards.
  • Worked with infrastructure staff to determine and resolve problems received from clients.
  • Worked with vendor support to resolve technical problems with desktop computing equipment, software and IT related hardware.

Jr. IT Help Desk Support Resume

Objective : IT Help Desk Support is responsible for responding to customers’ technical needs. This includes assisting them with any issues with their systems, including hardware, software and network configurations. This role is responsible for managing the IT support center, including a range of support services and their associated costs.

Skills : Active Directory, Imaging, JIRA, MAC, Maintenance

Jr. IT Help Desk Support Resume Model

  • Responsible to resolve queries of customers through e-mail, phone, and chat within established TAT.
  • Managing and taking ownership of the resolution process for all customer related issues.
  • Recognizing the problems outside the CHD environment and escalating to the respective functional support groups.
  • Using the appropriate tools to document all pertinent details of support inquiries: HP Service Manager Ticketing System, Outlook, PHI Tracking Tool, etc.
  • Maintaining up to date knowledge and assimilate quickly to product enhancements and releases.
  • Understanding and complying with security and support policies and procedures.
  • Troubleshooting, repairing and upgrading the mission-critical PC and MAC computers, peripherals, and mobile devices.
  • Troubleshooting, installing and upgrading the software applications and operating systems on network attached computers.
  • Installing the computer peripherals and setup software and the operating system to allow computers to connect to the network and computing resources.

IT Help Desk Support Technician Resume

Objective : Junior IT Help Desk Support professional with 2 years of experience is seeking to obtain a position utilizing my strong technical background with an emphasis on high performance.

Skills : Hardware: Desktop And Laptops, Printers: Lexmark And HP LaserJet, Software: MS Office And Active Directory, Operating System: Server 2012 And Windows7, Mail: Lotus Notes And Exchange, Ticket Tracking: Remedy And ServiceNow, Main Frame: AS400, Citrix And Feps, Provided Both Hardware And Software Technical Support

IT Help Desk Support Technician Resume Format

  • Created and escalated the incidents, and service requests influenced by ITIL in heat ticketing system.
  • Supported and troubleshoot Office 365 migration for internal and remote users with their corporate devices and mobile phones.
  • Triaged and begin the critical incident process for IT infrastructure and service outages.
  • Supported locations all over the US as well as locations in Canada, Mexico, and offshore locations such as Kochi India.
  • Responsible for answering incoming calls from the healthcare provider community.
  • Ensured calls are handled completely and professionally. Properly documented each call and provided resolution within 24 hours.
  • Escalated the calls as required by program guidelines. Interacted with all team levels and participated in the communication, maintenance, and changes in new and current program materials.
  • Provided prompt and accurate responses according to service level agreements.
  • Proactively identified the opportunities to improve upon existing process flows.

IT Help Desk Support II Resume

Headline : IT Help Desk Support professional with 5 plus years of experience is seeking to contribute to the overall success of a company in a position of diverse responsibility which, requires strong organizational, planning, problem-solving and follow-through skills.

Skills : Networking: Internet Protocols, Routing Protocols, DHCP, DNS, TCP/IP, Web Servers, Technical Troubleshooting, Hardware Configurations. Offshore Team Collaboration, Software Installs, Preventive Maintenance, User Support, Technical Support, Customer Service.

IT Help Desk Support II Resume Example

  • Assisted with setup, structuring and support of the service desk after bringing it back in-house to assist 500 local, national and global internal users with basic troubleshooting and problem-solving.
  • Installed and set up, repaired desktops/laptops for the upgrade, replacement, maintenance.
  • Used Team Viewer to remote into users PC for desktop support, hardware troubleshooting (laptops/PCs/printers, subway POS), test software releases, installations, error resolutions, LAN configuration, back up, imaging, restoring, clearing cache, tune-up PC.
  • Created restoration points, input tickets into footprints and documentation, incident tickets and description for training purposes, backups, recoveries.
  • Acted as a liaison between desktop support and technical support team to get users issues resolved promptly, participated in customer/employees technical troubleshooting through calls.
  • Responsible for assisting employees with iPhone email setup and troubleshooting.
  • Responsible for shipping out and receiving/documenting newly received equipment for the entire department.

IT Help Desk Technician Resume

Objective : IT Help Desk Support with 3 plus years of experience in the IT domain. Excellent communication and organizational skills, strong technological and interpersonal skills. Solves problems quickly, resolves conflicts and meet deadlines while working independently or with a team. Ambitious and eager to learn to prove to be a positive asset to your organization.

Skills : Hardware: Desktop And Laptops, Printers: Lexmark And HP LaserJet, Software: MS Office And Active Directory, Operating System: Server 2012 And Windows7, Mail: Lotus Notes And Exchange.

IT Help Desk Technician Resume Sample

  • Provided internal tier one support for the hardware and software issues of over 25,000 associates in branches and back offices across a 16 state footprint.
  • Troubleshoot and corrected the issues with hardware, OS software, and applications.
  • Resolved issues such as no internet, networking connectivity, printer and new pc installations.
  • Acted as initial point of contact for user support calls to the IT service desk such that all calls are logged correctly and promptly allocated appropriately within the IT team.
  • Provided first-line technical support when handling calls, in order to provide time-of-call resolution to calls whenever possible.
  • Provided an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems.
  • Carried out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands.
  • Assisted in the maintenance of the service desk knowledge base.

IT Help Desk Support (Intern) Resume

Objective : IT Help Desk Support professional with 2 plus years of experience is looking to obtain a challenging position in a fast-paced environment that will allow me to extend my skills in communication with customers, organization, and leadership.

Skills : Microsoft Suite, Office Management, IT Management, Customer Service, Investigations, Windows 7, Windows 10, Networking And Office

IT Help Desk Support (Intern) Resume Format

  • Unlocking the user accounts and resetting the passwords, performing troubleshooting duties for end users.
  • Verifying and maintaining the user accounts through active directory, issued SQL hot ids for qualified users.
  • Remotely troubleshooting and diagnosing the user laptop and desktop computers by using Dameware, directing the users on self-diagnosis.
  • Remotely pushed software to user computer by using System Center Configuration Manager (SCCM), pushed various software applications (Adobe, Adobe Acrobat, Microsoft Office).
  • Navigating through various mainframes to keep user accounts current and functioning.
  • Receiving an average of thirty-three calls a day, document each call and incident through service now ticketing system.
  • Monitoring, troubleshooting and ensuring the timely completion of internal and external help desk tickets.
  • Examining and resolving the customers’ and corporate and store employees’ issues.

Summary : Detail-oriented IT Help Desk Support professional with 10 plus years of experience in the most popular systems support. Highly motivated and committed to maintaining a business technical progress with integrity. Proven ability to troubleshoot and solve problems.

Skills : Windows XP, Windows 8, Windows Vista, Windows 7, CompTIA A+, Computer Hardware, Windows Server 2003, Windows Server 2008, Windows 10, Zebra Printers, HP Printers, Cisco Meraki, Cisco Phone, Android Tablets, Android Phones, Helpdesk Support, Red Prairie Warehouse Management Software, Lansweeper, Casezilla Ticket Software, Footprints Ticket Software, AirWatch, Samsung Knox

Senior IT Help Desk Support Resume Format

  • Handling IT help desk support with a positive attitude towards technical problems with software, passwords, network drives, company websites, hardware(pc, mobile devices, desk phones).
  • Utilizing administrative rights for software help(repair, recovery, upgrade, access), network access, global access, and remote connection.
  • Checking (called and/or e-mailed) with users on tickets that were escalated to company support groups.
  • Communicating with the company support groups to update, expedite resolution of a ticket, and resolve tickets.
  • Creating and managing users via Active Directory, Microsoft Exchange, I3 phone system (SIP stations), Microsoft Dynamics CRM.
  • Configuring and installing the hardware and software and determining any associated issues.
  • Troubleshooting the VoIP phone technologies such as ShoreTel, Cisco, and Etherspeak.
  • Providing support for employees across the company.
  • Troubleshooting printers, network, and computer issues.

Summary : IT Help Desk Support professional with over 7 plus years of experience in the IT industry working in several different areas including IT support, computer and electronics repair/maintenance, end-user training, and Microsoft Active Directory user administration. I am an outgoing, customer-service oriented team player that enjoys working with people. I am also fluent in both Spanish and English.

Skills : IT, Hardware, Hardware, Spanish, English, Active Directory, Active Directory, Electronics, Windows, Printers

IT Help Desk Support Resume Model

  • Provided technical support to customers via telephone, email, remote connection, personal assistant, and through SCSM ticketing system.
  • Helped customers identify and resolve issues regarding general computer problems, printing, internet access, emails, network drives, remote connections, smartphone settings, etc.
  • Responsible for applying windows and anti-virus updates to computers and servers in the high-security area.
  • Created help desk documentation with step by step instructions on how to resolve some of the most common computer problems.
  • Responsible for diagnosing and repairing circuit boards for industrial printing equipment, computer motherboards, and any other malfunctioning electrical equipment in need of service.
  • Print server administrator, install or uninstall printers, clean errors, updated printer drivers.
  • Responsible to prepare new equipment for new hiring even from a fresh load of windows and programs or multiple setups of computers with Acronis to load images.
  • Prioritized and responded to help desk tickets using proper recording practices.
  • Assisted with laptop and mobile device set-up, imaging, and installation, as required.

Table of Contents

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Help Desk Automation: A Recipe for Better Support

Alison Groves

These days, many of us are being asked to do more with less, no matter what type of business we work in. For example, if you work in ecommerce, consumers are buying online in greater volumes than ever before. Sales are up, which is great for the business, but it also puts extraordinary pressure on those teams who are supporting more orders and more customers with the same (or even fewer) resources.

That’s where help desk automation can come in handy. When done well, automation can give customers a better experience and reduce the stress on your team. You can automate just about anything, from internal tracking and organization to sending automatic replies or notifications, giving your team more time to concentrate on what’s important: taking care of your customers.

In this post, we’ll take a deeper look at help desk automation, exploring what it is and how it can benefit you and your customers. We’ll also provide some automation examples and show how you can use Help Scout to automate your support processes.

What is help desk automation?

Help desk automation is a method of streamlining customer service work through the use of workflows or AI-powered tools. 

Most (if not all) help desks out there have a way to automate tasks that don’t need human intervention. For instance, when an email arrives in your queue, automation can scan through things like the email address of the sender, the subject line, or keywords in the body to automatically take an action. Instead of the human doing the task, automation handles it. 

The benefits of help desk automation

Many of the messages support teams receive are important and/or urgent. But in a crowded help desk queue, your team can easily get tied up dealing with less urgent questions while those important emails slip further down in your inbox. It’s also common for folks to get bogged down by administrative tasks like conversation tagging or routing tasks to the right team, cutting into the time they have available for working through the queue.

Automating certain parts of your support process can prevent these types of bottlenecks, giving your team time to work on more complex issues or conversations that could benefit from their expertise. 

Here are a few ways that help desk automation might benefit your team:

Faster response times — When administrative work is automated, team members are able to prioritize customer interactions, helping reduce response time and increase satisfaction.

Reduced mistakes — Automation ensures that all tasks get completed and no conversation falls through the cracks. 

Improved morale — Automating busy work can relieve the pressure on your support team, reducing cognitive load over time.

Increased productivity — Removing emails from the queue with automation helps your team focus on only the tasks that require human touch.

Reduced support costs — The larger your queue grows, the more people are needed to manage it. Automation can almost act as another member of your team, managing easier tasks without adding to your bottom line.

Recommended Reading

5 Ways to Automate Support Without Degrading Service

5 Ways to Automate Support Without Degrading Service

Automating your customer service flows with help scout.

In Help Scout we call automations “workflows,” and they can be used in an almost infinite number of ways to help you save time and free your team up to do more productive things instead of doing what amounts to just a lot of busy work.

Workflows in Help Scout are similar to Gmail filters or rules in other email clients. They are composed of:

Conditions = what you’re looking for

Actions = what you want to happen

Think of them as if/then statements. If this thing happens in Help Scout, then these actions will automatically take place without a human having to intervene.

Workflows work great in conjunction with other Help Scout features like tags and custom fields , as you can use the automation to add tags and set custom fields without your team having to remember to do so. This can help you have the most accurate picture when it comes to reporting , and it takes that cognitive load off of your team so they only have to worry about the reply to the customer, which is the most important thing.

Learn more about Help Scout:

Start a free trial

View pricing

Request a demo

Take a product tour

Explore the platform

8 help desk automation ideas to improve productivity and service

Knowing where to start with workflows and automations can feel like a daunting task. One way to get started is to think of the things you and your team spend the most time doing — the busy work that you wish you did not have to do so that you could work on more impactful tasks:

Are there emails in your queue that you always end up just closing out?

Do you wish certain emails could be tagged as soon as they hit your inbox for better visibility? 

Would it be helpful if you could follow up with customers without having to actually remember to check in? 

If there’s a repetitive task that has been eating away at your team’s time, chances are there’s a way to automate it! Here are a few automation ideas that may help you spark some of your own.

1. Stay on top of aging conversations 

One really great way to use a workflow is to keep track of aging conversations in the queue. An automation that lets you know that an email is languishing can really help your team live up to your customer support goals and get help to customers as quickly as possible.

Help Desk Automation: SLA Workflow

2. Try a workflow automation for email routing

Another great way to automate your inbox is to move emails from one mailbox to another when better suited for a different team. For example, if an email is sent to the sales team but has “need support” in the subject line, you could automatically route that over to your support mailbox without any human intervention.

Help Desk Automation: Email Routing

3. Get organized

Another simple way to automate your email queue is based on keywords in the subject line or body of a message. For example, if the subject of an email contains words like “return” or “exchange,”  you can set an automation to tag it and add it to a folder for easier organization.

Help Desk Automation: Organization

4. Set up autoreplies

Similarly, you could look at those body or subject keywords and mimic an autoreply that sends an email to customers who match the criteria you have set up. Frustrated customers tend to use similar words and phrases to express their feelings about an issue with a purchase, and getting a reply to them immediately not only helps your team prioritize other things, but it leaves a great impression on the customer as well.

Help Desk Automation: Autoreplies

5. Improve the feedback loop

If you work with software or another type of online business, you may use a mechanism like CSAT or NPS to get feedback from your customers on how well your team is performing. Want to automatically reply to someone who gives you a bad rating to ask for more feedback? It’s easy for follow-ups to fall through the cracks, so automating that process can be super useful. It also allows the customer to feel heard and helps improve the customer relationship .

Help Desk Automation: Feedback

6. Use automation for better customer management

If you have account or customer success managers who are responsible for specific companies within their book of business, an automation could easily route emails coming from a specific domain right to the correct person. This saves extra email touches by your team, and it gets the customer to the right person as quickly as possible.

Help Desk Automation: Customer Management

7. Create a workflow to help with competitive research

Want to know how often your customers (or potential customers) are referring to your competitors in emails they send? Automatically tagging or categorizing those emails can help you build reports and easily find that type of data when you need it.

Help Desk Automation: Competition

8. Automate customer follow-ups

Many of us may need to follow up with someone if they have not responded to us in a certain amount of time for things like appointment reminders, bug fixes, or return and exchange information. Since these types of interactions really don’t need human intervention, automating those reminders can save your team a lot of time.

Help Desk Automation: Follow ups

Using AI as part of your help desk automation solution 

Another way you can automate in Help Scout is through our AI tools . We have three AI features that make it a little easier for your team to do their best work while in the queue:

AI summarize can sum up a long email thread into a few bullet points, which can be helpful when a manager or another team member needs to get up to speed on a case.

AI assist is great for making small tweaks to your replies before hitting send. The AI can do things like adjust length or tone or translate the copy into another language.

AI drafts uses a language learning model to read through previous email conversations and knowledge base articles from your Docs site and automatically draft responses to incoming emails in your queue. Instead of someone on your team having to write a reply from scratch, they can quickly review the draft that has been generated by AI and send it immediately.

Those few extra minutes that might be spent composing that email reply from scratch or sifting through long email threads add up over time, and much like workflow automations, letting AI do some of the heavy lifting can help your team work more efficiently.

Supercharge your support with AI

At Help Scout, we’ve made using AI feel effortless. Learn more about how our AI features can save you time and energy on every conversation.

Supercharge your support with AI

Work smarter with Help Scout

No matter how you go about it, taking advantage of help desk automation is a smart move for your business. Automation lets a computer handle all of the repetitive tasks in the background so that your team can focus on what you hired them for — providing amazing support.

If you'd like to give automation a try for yourself, consider signing up for a free trial of Help Scout today!

Like what you see? Share with a friend.

Alison groves.

Alison is a Senior Trial Specialist at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with her on Twitter or LinkedIn .

Join 251,101 readers who are obsessed with delivering great customer service.

help desk resume for it support

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What’s new: Xbox app on PC updates

  • Launch the Xbox app on your PC.
  • Select your profile picture and go to Settings .
  • Go to About to view your version number.

February 2024

Release date: 2/5/2024, app version number: 2401.1001.10.0, miscellaneous, december 2023, release date: 12/11/2023, app version number: 2312.1001.18.0, wish list notifications, november 2023, release date: 11/27/2023, app version number: 2311.1001.7.0, compact mode, game install and launch, notification updates, controller navigation, known issues, august 2023, release date: 8/28/2023, app version number: 2309.1001.3.0, install options in settings, party chat improvements, my library improvements, release date: 7/20/2023, app version number: 2307.1001.1.0, notifications updates, library improvements, game update priority settings, third-party game launchers, release date: 6/20/2023, app version number: 2306.1001.16.0, updated social experience, store pages show more pricing information, release date: 6/6/2023, app version number: 2305.1001.6.0, release date: 5/30/2023, app version number: 2305.1001.5.0, updated filters in my library, cloud play buttons for game pages in the store, release date: 4/24/2023, app version number: 2304.1001.15.0, quick games to play and longest games collections added to your home screen, accessibility filters for all pc games, did this resolve the issue, related topics, still need help, contact times (pacific time), phone support, disability answer desk.

Accessible help and resources to get your Xbox questions answered.

Disability answer desk

How to remotely access a computer and fix your family’s IT problems for free

Controlling a computer from across the country can be a lot easier than you may think..

help desk resume for it support

Maybe a friend’s printer is on the fritz. Or your parents are wondering why their computer is running slower than usual.

These mundane tech issues happen all the time, and I’d be willing to bet you’ve had to troubleshoot one — or asked someone to help you — at least once. But what happens when the people in your life who need hands-on help live too far away for a drop-in?

As it turns out, you may already have access to tools that can help you take control of someone else's computer and fix those problems from afar. Even better, they're free, and a lot easier to use than you might think.

But, as a famous fictional uncle once said, “with great power comes great responsibility.” Once the people in your life find out you can fix some of their computer problems from the comfort of your couch, you may soon find yourself up to your eyeballs in tech support requests. Our advice? Use this power wisely, and maybe set some boundaries.

Things to keep in mind

This may go without saying but the people on both sides of this equation have to be connected to the internet. If the person you’re trying to help remotely doesn’t have an internet connection, you could try walking them through tethering to a compatible iPhone or Android smartphone , if their cellular plan allows for it.

And because the tools we’re going to discuss essentially give you a live video feed of someone else’s computer over the internet, don’t be surprised by the occasional hiccup or bit of lag either — it just happens sometimes.

For Windows PCs

What you need:

  • Two computers running either Windows 10 or 11. (If you regularly use an older version of Windows, we’d strongly recommend you update at some point. Microsoft ended support for Windows 8.1 in January 2023.
  • A Microsoft account (for the person trying to assist someone else)

Getting started:

  • Find and run the Quick Assist app. (The easiest way to do this is type “Quick Assist” into the search bar; you may also have to update the app via the Microsoft Store if you’ve never used it.)
  • Click the “Assist another person” button under the “Give assistance” header, and log into your Microsoft account.
  • Once you’re logged in, you’ll be given a six character code that you’ll share with whomever you’re trying to help. Have them open the Quick Assist app on their end and plug in the code before the 10-minute time limit expires.
  • If you want supervise the person on the other end while they try to work through things themselves, select the “View screen” option. But if you’d rather just do it all yourself, select the “Take full control” option.
  • At this point, the person you’re trying to help has to grant their permission. Once they hit the “Accept” button, you’ll be able to see — and control — their PC.

From here, you can dive right into their computer and make whatever changes you both decide are helpful or needed.

Like Windows, Apple’s Mac computers come with a competent — and free — built-in screen sharing tool. So what’s the catch?

Well, for one, it’s a little tricky to find. You won’t see it in your Mac’s Launchpad or Applications folder. The best way to access it is to open the Spotlight search bar by pressing the Command key and the space bar at the same time, then typing in “Screen sharing.”

Once you’ve successfully launched the app, you’ll need either the remote machine’s host name (which no one ever remembers) or the Apple ID tied to that machine.

Thankfully, there’s an easier way to start using this tool.

  • Two Mac computers running MacOS High Sierra or newer.
  • Apple IDs for both computers.
  • Start — or continue — a conversation in the built-in Messages app with the person whose computer you want to control.
  • Click the icon in the top-right corner that looks like an “i” inside a circle.
  • Click the “share” button, followed by “Ask to Share Screen.”
  • The person on the other end will get a prompt asking them to share their screen. Once they accept your request, they can choose whether to give you full control over their computer — so you can make changes directly — or to just let you observe.

For cross-platform fixes

Maybe you’re a Windows fan, but everyone else you know has a Mac — or vice versa. It’s OK: You can still remotely help out with their computer problems; you just need to look elsewhere for the right tools.

We’ve had the best luck with TeamViewer Remote , a service that’s totally free for personal use. You’ll need to create an account with the company, but once that’s done, a few clicks is all it takes to create a new remote “session” — complete with a link you can send to the person who needs help.

Once they click that link, they’ll be directed to install the TeamViewer client app — if they’re on a Mac, they’ll have to make a few quick changes in System Settings the TeamViewer app can guide them through. After that, they get one last prompt to join the session, and voilà: You’re controlling their computer for them, right from a web browser.

Help Desk: Making tech work for you

Help Desk is a destination built for readers looking to better understand and take control of the technology used in everyday life.

Take control: Sign up for The Tech Friend newsletter to get straight talk and advice on how to make your tech a force for good.

Tech tips to make your life easier: 10 tips and tricks to customize iOS 16 | 5 tips to make your gadget batteries last longer | How to get back control of a hacked social media account | How to avoid falling for and spreading misinformation online

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help desk resume for it support

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  20. What Is an IT Help Desk Resume? (With Template and Example)

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  21. Help Desk Technician Resume Example

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  23. Help Desk Automation: A Recipe for Better Support

    Help desk automation can help! When done well, automating certain tasks can give customers a better experience and reduce the stress on your team. ... An automation that lets you know that an email is languishing can really help your team live up to your customer support goals and get help to customers as quickly as possible. 2. Try a workflow ...

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  25. IT Remote Help Desk Support Specialist

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  26. What's new: Xbox app on PC updates

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