Business Studies: Stress and Crisis Management (Grade 11)

20101117015852ubypy.jpeg

How often do we get stressed? People are stressed daily by every day events. Lets see how we can manage stress and crisis. This website will teach you what stress is and how to manage stress in your daily lives. It will also teach you what crisis is and how to manage it in our daily lives and businesses.

According to Dr Selye,  stress  is the nonspecific response of the body to any demand made upon it. In other words, the body reacts to  stressors -the things that upset or excite us in the way regardless of whether they are positive or negative. A crisis is any event that is, or expected to lead to, an unstable and dangerous situation affecting an individual, group, community, or whole society. Crises are deemed to be negative changes in the security, economic, political, societal, or environmental affairs, especially when they occur abruptly, with little or no warning. More loosely, it is a term meaning 'a testing time' or an 'emergency event'.

You will now watch a video from YouTube so that you can have a clear understanding of this lesson. 

Gr 11 Business Studies Term 2 lesson 2 Stress and Crisis management - YouTube

After watching the video please ensure that you are doing this task:

 1.1  Elaborate on the meaning of stress. (4)

1.2  Identify the causes of stress represented by EACH statement below:

1.2.1 Dan is not able to perform his duties as he was given the responsibility to manage three departments in his workplace.

1.2.2 The employees of Elsie Manufacturer are not able to use the latest equipment to produce quality products.

1.2.3 The management of Nkone Auditors always instruct their employees to work at home and spend less time with their families. (6)

1.3 Mention FIVE other causes of stress in the workplace. (5)

1.4 Recommend ways employees can manage stress in the workplace. (8)

1.5 Explain the importance of stress management in the workplace. (8)

2.1  Read the scenario below and answer the questions that follow.

AGNES EVENTS ( AE) Agnes Events is a large business that specialises in planning birthdays and wedding events. Some of AE’s assets and equipment were stolen. AE’s employees blamed each other for stealing these items. This created conflict in the workplace.

2.1 Name TWO causes of crisis from the scenario above. (2)

2.2 Give other FOUR example of crisis in the workplace. (4)

2.3 Advise the management of AE on how they can deal with crisis in the workplace. (8)

2.4  Elaborate on the meaning of change in the workplace. (4)

2.5 Give examples of the following external causes of change:

2.5.1 Social factors (2)

2.5.2 Economic factors (2)

2.5.3 Market factors (2)

2.6 Read the scenario below and answer the questions that follow:

EASY SHOPPING SUPERMARKET (ESS) Easy Shopping Supermarket is a large business that sells a variety of goods to different types of customers. The business was affected by the coronavirus and as result they had to terminate the employment contract of some employees as they could no longer afford paying their salaries. ESS lost some of their customers to the American Smooth Supermarket that sells quality goods at lower prices. The government instructed the management of ESS to give the previously disadvantaged individuals equal job opportunities.

2.6.1 Identify THREE major changes that ESS and its employees have to deal with.

Use the this  below as a guide to answer QUESTION 2.6.1. (9)

MAJOR CHANGE and MOTIVATION

 2.6.2 Suggest strategies that ESS can use to deal with EACH of any TWO major changes identified in QUESTION 2.6.1 above. (12)

Use this below as a guide to answer QUESTION 2.6.2

MAJOR CHANGE  and STRATEGIES

 2.6.3 Advise ESS on how they can apply the following John P Kotter’s 8 steps of leading change:

Form a powerful coalition/Build the guiding team

Develop a vision and a strategy

Empower broad based action

 Generate/ Create short term wins (8)

Read the introduction and try to get an understanding of the topic at hand.

Go to your "Task" section and follow the instructions given.

Click on the link provided and watch the video to gain more knowledge on the topic "Stress and Crisis Management".

Before completing the task, click on the "Evaluation" section to see how your task will be marked/evaluated.

Complete the task on Microsoft Word, keeping in mind that it needs to follow a specific structure. (Use the evaluation table as your guide)

Cover Page must include your Name and Surname, Grade and Class, Due date, Subject and Teacher's name.

Once you have completed your task, please submit it to the email address given. ( [email protected] )

Use the information below to guide you when completing your task:

1.1 4 marks ( 2 FACTS)

1.2.1 2 marks

1.2.2 2 marks

1.2.3 2 marks

1.3 5 marks (5X1)

1.4 8 marks (4x2)

1.5 8 marks (4x2)

2.1 2 marks (1x1)

2.2 4 marks (4x1)

2.3 8 marks (4x2)

2.4 4 marks ( 2 FACTS)

2.5.1 2 marks

2.5.2 2 marks

2.5.3 2 marks

2.6 Answer BOTH 2.6.1 and 2.6.2 in a TABLE

2.6.1 3 marks ( 1 for CHANGE & 2 for MOTIVATION)

         3 marks ( 1 for CHANGE & 2 for MOTIVATION)

         3 marks ( 1 for CHANGE & 2 for MOTIVATION)

2.6.2  4 marks ( 2 for CHANGE & 2 for STRATEGIES)

          4 marks ( 2 for CHANGE & 2 for STRATEGIES)

2.6.3 8 marks ( 4x2)

In conclusion, managing anger and crisis can seem very hard and overwhelming at times. Stress and crisis are sometimes very hard to overcome and defeat, but there are ways and this website contains some of these methods that I find are the most effective.

I enjoyed making this website as it taught me many new things and I now know better ways to deal with stress and crisis and how to keep the stress and crisis levels to minimum in my life. I hope this website is helpful and will help you overcome the stress and crisis and that you will be in control from here on out. "So keep calm and don't stress."

For more information and for revision, view the following link:

Grade 11 Business Studies l Stress, Crisis & Business environments Revision - YouTube

This topic was chosen for the learners to understand what is stress and crisis and how to deal with them. After the task I believe that the learners will know how to avoid stress and how to deal with these two.

 I hope that the learners will enjoy working through this Task.

Please feel free to email me any questions that you may have and ALL THE BEST with your assignment.

Essay on Stress Management

500 words essay on stress management.

Stress is a very complex phenomenon that we can define in several ways. However, if you put them together, it is basically the wear and tear of daily life. Stress management refers to a wide spectrum of techniques and psychotherapies for controlling a person’s stress level, especially chronic stress . If there is effective stress management, we can help one another break the hold of stress on our lives. The essay on stress management will throw light on the very same thing.

essay on stress management

Identifying the Source of Stress

The first step of stress management is identifying the source of stress in your life. It is not as easy as that but it is essential. The true source of stress may not always be evident as we tend to overlook our own stress-inducing thoughts and feelings.

For instance, you might constantly worry about meeting your deadline. But, in reality, maybe your procrastination is what leads to this stress than the actual deadline. In order to identify the source of stress, we must look closely within ourselves.

If you explain away stress as temporary, then it may be a problem. Like if you yourself don’t take a breather from time to time, what is the point? On the other hand, is stress an integral part of your work and you acknowledging it like that?

If you make it a part of your personality, like you label things as crazy or nervous energy, you need to look further. Most importantly, do you blame the stress on people around you or the events surrounding you?

It is essential to take responsibility for the role one plays in creating or maintaining stress. Your stress will remain outside your control if you do not do it.

Strategies for Stress Management

It is obvious that we cannot avoid all kinds of stress but there are many stressors in your life which you can definitely eliminate. It is important to learn how to say no and stick to them.  Try to avoid people who stress you out.

Further, if you cannot avoid a stressful situation, try altering it. Express your feelings don’t bottle them up and manage your time better. Moreover, you can also adapt to the stressor if you can’t change it.

Reframe problems and look at the big picture. Similarly, adjust your standards and focus on the positive side. Never try to control the uncontrollable. Most importantly, make time for having fun and relaxing.

Spend some time with nature, go for a walk or call a friend, whatever pleases you.  You can also try working out, listening to music and more. As long as it makes you happy, never give up.

Get the huge list of more than 500 Essay Topics and Ideas

Conclusion of the Essay on Stress Management

All in all, we can control our stress levels with relaxation techniques that evoke the relaxation response of our body. It is the state of restfulness that is the opposite of the stress response. Thus, when you practice these techniques regularly, you can build your resilience and heal yourself.

FAQ of Essay on Stress Management

Question 1: What is the importance of stress management?

Answer 1: Stress management is very efficient as it helps in breaking the hold which stress has on our lives. Moreover, you can also become happy, healthy and more productive because of it. The ultimate goal should be to live a balanced life and have the resilience to hold up under pressure.

Question 2: Give some stress management techniques.

Answer 2: There are many stress management techniques through which one can reduce stress in their lives. One can change their situation or their reaction to it. We can try by altering the situation. If not, we can change our attitudes towards it. Remember, accept things that you cannot change.

Customize your course in 30 seconds

Which class are you in.

tutor

  • Travelling Essay
  • Picnic Essay
  • Our Country Essay
  • My Parents Essay
  • Essay on Favourite Personality
  • Essay on Memorable Day of My Life
  • Essay on Knowledge is Power
  • Essay on Gurpurab
  • Essay on My Favourite Season
  • Essay on Types of Sports

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Download the App

Google Play

Leaddership

CAPS Business Studies 11

Caps bs 11 term 2 week 1 (2 hours) stress and crisis management, topic – stress and crisis management.

• The concepts relating to stress, crisis and change management — Concepts relating to stress o How to manage stress o Explain the importance of stress management in pressurised work environments o Crisis and change management o Dealing with business-related crises (e.g. tight deadlines, loss of property, illness, etc.) o Theories of change management • Dealing with and adapting to change (e.g. unemployment, retrenchment, globalisation, affirmative action)

incredible english 2 weekend homework pack

incredible english 2 weekend homework pack

If you are a new customer, please create an account to sign in. Create Account.

2nd EDITION. Weekend Homework Pack. Dear Parents, Your child is learning English at school with Incredible English. They learn English through stories, songs, games and puzzles. These activities put vocabulary and grammar into meaningful contexts and make the learning experience fun and memorable.. Learning a language takes time and patience.

Write. 3 Read and colour. 1 The train is orange and brown. 5 The ball is red and green. 2 The plane is black and white. 6 The teddy is brown and yellow. 3 The puppet is yellow and purple. 7 The bike is pink and grey. 4 The computer is blue and grey. 8 The robot is purple.

Incredible English 2 Weekend Homework Pack, Link For Associates In Nursing To Bsn At Utrgv, How To Present My Research Proposal, Critical Critical Essay In Science Sociological Spirit, Long Essay On Uses And Abuses Of Internet, My Literature Lab, Corporate Resume Templates

Incredible English 2 Weekend Homework Pack. The experts well detail out the effect relationship between the two given subjects and underline the importance of such a relationship in your writing. Our cheap essay writer service is a lot helpful in making such a write-up a brilliant one. View Sample.

Incredible English 2 Weekend Homework Pack. Toll free 24/7 +1-323-996-2024. Show Less. This phone number format is not recognized. Please check the country and number. 100% Success rate.

Incredible English 2 Weekend Homework Pack, Resume Writing Activities High School Students, Sample Resume For Us Jobs, Popular Dissertation Chapter Ghostwriting For Hire For University, Sample Goal Objective Resume, Top Dissertation Proposal Ghostwriting Services For College, 10 Things To Put In Your Personal Statement ...

Incredible English 2 Weekend Homework Pack - The writers of PenMyPaper establish the importance of reflective writing by explaining its pros and cons precisely to the readers. They tend to 'do my essay' by adding value to both you (enhancing your knowledge) and your paper.

Special conditions are applied to such orders. That is why please kindly choose a proper type of your assignment. Jalan Zamrud Raya Ruko Permata Puri 1 Blok L1 No. 10, Kecamatan Cimanggis, Kota Depok, Jawa Barat 16452. Follow me. 5462. Finished Papers. Incredible English Weekend Homework Pack -.

Incredible English 2 Weekend Homework Pack, Salad Business Plan, Literature Review Of Palm Oil Mill Effluent, What Does My Writing Say About Me, The Body Of A Essay, Argumentative Essay English Global Language, Blithe Spirit New World Essay L Filmbay Xi24iv Html

Incredible English 2 Weekend Homework Pack. We suggest our customers use the original top-level work we provide as a study aid and not as final papers to be submitted in class. Order your custom work and get straight A's. Essay, Coursework, Discussion Board Post, Research paper, Questions-Answers, Term paper, Powerpoint Presentation, Research ...

Incredible English 2 Weekend Homework Pack, Phd Thesis Topics In Physiotherapy, How To Write A Linking Sentence Essay, Professional Thesis Statement Ghostwriters For Hire For College, Hamlet Essay Introduction, Write A Shell Script With Path And Date Commands, Data Analysis Tool

Incredible English 2 Weekend Homework Pack. 100% Success rate. Nursing Management Business and Economics Economics +69. 385. Customer Reviews. 4.9/5. Essay.

Incredible English 2nd Edition 3 Weekend Homework Pack: 132 . Customer Reviews. 1513 Orders prepared. Show Less. William. Search for: Nursing ... Incredible English 2nd Edition 3 Weekend Homework Pack, Essential Element Of A Business Plan, Essay Film Queer Take Theory, Personal Profile In A Resume, Solve For Y Problems, Essay Phrases Examples ...

Incredible English 2nd Edition 3 Weekend Homework Pack - Yes, we accept all credit and debit cards, as well as PayPal payments. ... Incredible English 2nd Edition 3 Weekend Homework Pack, Type My Cheap Phd Essay On Lincoln, Canadian Theses Database, Resume Maker Pro Deluxe, Help Me Write Statistics Creative Writing, Piano Performance Resume ...

Incredible English 2nd Edition 3 Weekend Homework Pack - ID 4595967. Finished paper. 11640 + Total price: 4.7/5. ... Incredible English 2nd Edition 3 Weekend Homework Pack, Custom Admission Essay Ghostwriters For Hire For School, Professional Phd Dissertation Chapter Samples, Social Events Business Plan, Uitm Thesis Guideline, Esl Masters ...

NursingManagementBusiness and EconomicsPsychology+69. Submit an order. Incredible English 2nd Edition 3 Weekend Homework Pack, Custom University Essay Writer For Hire Gb, Facilitating Critical Thinking Within The Nursing Process Framework A Literature Review, What Is Unwind Resume, Curriculum Vitae Fonts, Some Interesting Topics For Essay ...

Incredible English 2 Weekend Homework Pack, Example Of Argumentative Essay For Ielts, College Prompt Essay 2011, Top Movie Review Proofreading Website, Que Datos Debe De Tener Un Curriculum Vitae, Curriculum Vitae Formato Word Guatemala, Cheap Cover Letter Ghostwriter Service For University

4.5-star rating on the Internet. Incredible English 2 Weekend Homework Pack, Visual Analysis Paper, Top Presentation Ghostwriters Website Usa, Marketing Advertising Cover Letter Samples, What Are The Benefits Of Having A Thesis Statement, Popular Academic Essay Editor Sites Usa, Custom Problem Solving Writers Services. 4.6 stars - 1401 reviews.

Incredible English 2 Weekend Homework Pack - Level: College, University, High School, Master's, PHD, Undergraduate, Regular writer. ... Assignment, Linguistics, 2 pages by Rising Siri Kaewpakit. 464 . Customer Reviews . Incredible English 2 Weekend Homework Pack, Best Analysis Essay Editing Site For School, Top College Creative Writing Programs ...

For any query r to ask for revision, you can get in touch with the online chat support available 24X7 for you. 1 (888)814-4206 1 (888)499-5521. Incredible English 2 Weekend Homework Pack, How To Write An Academic Reflective Journal, How To Write A For Loop In Plsql, Trigonometry Essay Ghostwriting Site, Alaska Airlines Case Study, Definition ...

Incredible English Weekend Homework Pack - 1753 . Finished Papers. 1(888)814-4206 1(888)499-5521. User ID: 109254. 100% Success rate User ID: 102652 . 77 . Customer Reviews. Subject. Incredible English Weekend Homework Pack: Min Beds . Any. What is a good essay writing service? ...

Incredible English 2nd Edition 3 Weekend Homework Pack - ONE. ... Incredible English 2nd Edition 3 Weekend Homework Pack, Rubric Thesis Statement, Cheap Essay Writing Websites Au, Autograph Book Blank For 6th Grade, Lionheart Jesse Martin Essay, Curriculum Vitae Ibig Sabihin, Harvey Stenger Resume ...

Crisis Response Journal

  • Address Book
  • Advisory Panel
  • News and Blogs
  • Product News
  • Editorial Comments
  • Newsletter Sign Up
  • Previews and Reviews
  • Get Involved
  • Work With Us
  • Our Partners
  • Write For The CRJ

Stress and crisis management 

ricardo2 resized

Aiming for such high standards and providing an effective response means people are vulnerable to two types of stress within crisis management - acute and chronic. Image: robuart/123rf

image ricardo21

PRs Role in Crisis Management: BP and Toyota Analytical Essay

Introduction, the definition and effects of crisis in an organization, effective implementation of prs role, the function of public relation in the management of crisis.

Crisis is a symbol of an important business interruption that motivates the widespread coverage of mass-media news. The administration of crisis should be put in place to guarantee the well-being of an organization. This ought to be done by the Public Relations department whose starring role in crisis management must be clearly elaborated (Regester & Larkin , 2008). Crisis has some effects on the organization.

Initially, competence in communication will make certain and reflect the manner in which an organization PR manager handles the crisis. The role of PR, how these roles are efficiently implemented, along with how the PR communicates and engages with the media in dealing with crisis management is explained.

How the PR specialists manage crisis using key rules and 5Cs effective models of communication in dealing with the media is discussed. The paper also analyzes ways in which the PR exercises 3Ps of Jefkins in managing crisis.

Crisis may possibly denote a significant business distraction that motivates widespread coverage of the mass-media news. This may mean dissimilar labels are being granted to the crisis contingent based on the likelihood of the incidence and level of risk involved (Ralhp & Yeomans, 2009). The concepts of issue and crisis management may well delineate a possible crisis that is, likely and unlikely crises.

The administration of crisis is depicted as an imprecise and extensive concept largely relating to the possible unlikely events that reduce the organizational functions. The likely crisis has an elevated risk of incidence including loss of company reputation, properties, or even death. However, the concept of crisis is considered as more focused in varied organizations (Seeger, Sellnow & Ulmer 1998).

The department of PR should ensure that there is the improvement of an even provision at the crisis management stage. The practitioners must put more emphasis on the communication amongst organizational group members. The strategy empowers the factions to reach an agreement and be reliable on what ways to divulge into the mass media (Seitel, 2011).

Uniformity in various organizations appears to be an actual pitfall. Therefore, it is significant to employ effective communication from the PR to stabilize this bottleneck and put it right. It is similarly essential to initiate an effective administration of information during the crisis moment. Hence, the PR puts media provision in place to curb an austere impairment to organization’s operation.

Preparation

The PR must make certain an arrangement of permanent lineup for crisis supervision. The management crews of certain organizations should consist of a combination of different individuals (Seitel, 2011). Certainly, this incorporates other departmental managers, communications, and Brands executives from Public Affairs department, and the managing directors.

Indeed, this will help the PR manager to manage the organizational crisis through adequate preparation (Cutlip, & Broom, 2006). However, lack of regular contact by way of correspondence or conference possibly emerges as a defect in preparation. The PR practitioners organize crisis management preparations regularly for efficiency and efficacy management.

According to Coombs (1999), the PR should source the process of prevention through forestalling whatever might not go well in an organization (Millar (2002). The PR should implement apt crisis management strategies and classically administer crisis management plans.

Really, the Public Relations should look various loopholes in the crisis management plan that could ascend over a particular period. The PR experts make sure they prevent the happening rather than to deal with the catastrophe, which might come about.

The 5Cs communication models

The PR must not panic, doubt, or fail to address the matter because it could create suspicion. In fact, communication made by the PR manager should be done without arrogance and with confidence to initiate oneness in the corporation (Barton, 2007). Third, during the occurrence of a crisis, it is essential for the PR to communicate in a controlled way and demonstrate that the condition is under control.

For example, from the start until the culmination of an affair of crisis, clarity is actually important for effecting the role of the PR (Mitroff, 2003). Whoever is communicating the crisis ought to use clear correspondences and communicate it with clarity to augment ease during the process of management.

Throughout the duration of crisis, the PR manager through recurrent messages to repute good public relation should lay notice. Finally, PR necessitates showing their concerns for everything or everybody involved in the event of crisis, the clienteles, workers, and the condition of crisis itself.

Hence, concerning the key rules dealing with the media in a crisis it is important for the PR to engage media through concern communication (Lerbinger, 1997).

The PRs engagement and correspondence with media

Due to energy, finance, and costs of time, many organizational PRs do not prioritize preparedness. Hitherto, it is today significant for an organization to engage rules and communicate with media in readiness for the crisis. However, communication directors frequently outlay a number of motives for failure to communicate properly.

Among these motives is illuminating repetitive or proprietary info that might give the corporation fresh competitive disadvantages (Coombs, 2007). Secondly, unless the PR fabricates the issue of how to solve the crisis then communication will remain poor.

Furthermore, communication fails if the company faces recent bottlenecks and is unable to comment on it since the problem will influence the entire corporate reputation. In addition, lack of a skilled communication personnel or spokesperson causes communication barrier thus, the situation should be reversed through proper recruitment of competent personnel (Ulmer et al, 2006).

Finally, crave to evade panic and the company requirements to collect all facts before it is conversed make the department of PR not to communicate crisis information properly (Lecture, n.d.).

In the course of crisis, media is the utmost frequently used channel of communiqué by the PR in several organizations. Nonetheless, to communicate to the mass media is repeatedly critical. Bearing in mind, communication of crisis becomes a problem in the absence of trained spokesperson.

Therefore, the Public Relation in an organization should put in place the crisis managers to communicate with the media fraternity. For this to be effective, then these employed organizational spokesmen should engage and follow the 5Cs rule of media communication (Venette, 2003).

Successful Crisis management: The 2010 BP oil spill

The BP oil group is one of the examples of organizations that successfully dealt with crises. BP Corp properly managed the April 2010 oil spillage catastrophe. The corporation managed the crisis via its strategies built on the courage of doing the right thing, consistency, admiration, and good media communication.

Besides, the department of Public Relations found at BP ensures the improvement of the even provision at the crisis management stage. For instance, the practitioners put more emphasis on the communication amongst organizational group members.

The provisions empower the factions to reach an agreement and be reliable on what ways to divulge information to the mass media (Seitel, 2011). Hence, the PR manager at BP Oil Group puts media provision in place to curb an austere impairment to the organization’s operation.

With the comprehensive PR powers to audit and administer the corporation’s operations around the globe, BP Corporation was adequately prepared and able to publicize the formation on fresh safety divisions few months after the spillage.

BP succeeded to manage this crisis successfully through its preparation strategies intended to streamline the upstream departments into Production, Development, as well as Exploration divisions from a single business (Regester & Larkin , 2008).

Further, in respects to preparations, the BP Public Relations manager makes certain the arrangement of permanent lineup for crisis supervision. Indeed, the crisis management preparations reveal that the BP Public Relations manager maneuvers to manage the organizational crisis through adequate preparation (Cutlip, & Broom, 2006).

The inbound CEO initially brought these three units into being with the aim of reconstituting trust in BP. Thus, the spillage and fire that engulfed BP was seized successfully.

BP oil group also implemented some crisis prevention strategies. As Coombs (1999) claims, the BP Oil Group PR sources the process of prevention through forestalling whatever might not go well in the organization.

In fact, the BP Oil Group employed this better safe than sorry strategy while adopting the classical crisis administration plan. The Public Relations looked after the watershed matters that could ascend over a particular period.

When the BP 2010 oil crisis occurred, the PR showed competence in communication by keeping contact by parties involved, made certain and reflected the manner through which BP PR manager handled the crisis. The PR hardly panicked, doubted, or failed to address the matter relating to the incident.

In fact, communication made by the BP PR manager lacked arrogance and were with confidence to initiate oneness in the BP Corporation. During the BP crisis occurrence, the PR communicated in a controlled way and confirmed that the condition is under control. There was clarity when articulating the crisis information. The BP Corp PR manager showed concerns for everything involved in the event of crisis.

Poor crisis management: Toyota Corporation

Poor crisis management strategy at Toyota in the fiscal 2010 caused the company its cars long-term reliability and quality reputation. Toyota emerged as the global dominant and entrenched car manufacturer in the fiscal 2007. Nevertheless, the image and dominant position of Toyota began to dwindle in the financial year 2007 as the company faced jeopardy.

Indeed, Toyota cars were criticized from 2009 when various United States road accidents pointed at the unreliability and poor quality of Toyota vehicles.

Initially, Toyota Corporation blamed the clients asserting that it was not the company’s fault. Later, the corporation claimed that most Toyota road accidents might have materialized from particular problems encountered when using different models to create the cars floor mats (Ira, 2008).

In 2010 January, there were additional road carnages and reports that made the company to recollect approximately 2.30 million vehicles, which had gas knob setbacks. Toyota hardly assumed the right communication strategies. In the awake of the crisis, the information articulated was not clear since it hardly addressed the subject matter or the concerns being raised.

The respondent, Toyota management, appeared non-confident when addressing issues relating to the crisis. Lack of confidence emerged from doubts they showed when managing the crisis together with late response to the complaints. The company crisis management team appeared incompetent given that they took longer time prior to appearing before the public to address their concerns.

The incapability resulted from the fact that the crisis management team wanted the issues to be addressed by the lawyers, thus raising further doubts (Ira, 2008). Lack of control and agency when handling crisis meant that Toyota Corporation failed to retain its long-standing reputation.

Conversely, non-uniformity in Toyota provisions appeared to be an actual pitfall. The company failed to employ effective communication provisions from the PR to stabilize this bottleneck and put it right. Besides, Toyota hardly initiated an effective administration of information during the crisis moment.

Hence, appointment of the new communications head and PR manager should put media provision in place to curb an austere impairment to organization’s operation. These impairments may result from any institution establishment of spoiled goodwill and damage to the repute of Toyota (Erika, 2008).

To manage properly crisis, it is advisable that an organization should be adequately prepared. However, this was not the case with Toyota. The company lacked regular contact with the parties concerned and clients for example there was no correspondence or conference held with such stakeholders after, and before the crisis occurred.

The PR manager circumvented this to provide the lowdown and empower the crisis strategy (Ira, 2008). Crisis management preparations at Toyota were only reviewed after the incidence had taken place. Hence, it is advisable that the Public Relation practitioners should organize crisis management preparations regularly for efficiency and efficacy management.

Coombs (1999) asserted that PR experts must make sure they prevent the happening rather than to deal with the catastrophe. At Toyota Corp, the blame was shifted from the company to the clients.

Measures were hardly put in place to prevent the occurrences and reoccurrences of the crises. The communication title of apt subjects and implausible concerns namely, the concerns and disaster administration did not take care of the crisis deterrence phase (Ira, 2008).

Crisis should be properly managed by the organizational PR to ensure success. The administration of crisis is depicted as an imprecise and extensive concept largely relating to the possible unlikely events that reduce organizational functions. It is therefore important to employ and make certain the role of PR openly in the organization.

The engagement of an administrative crisis plan visualizes the safety of organization reputation in any case there is repute hindrance. Hence, to deal with crisis management the PR general practitioners should play an important role in ensuring the application of 3Ps of crisis.

Conversely, the PR should communicate and engage with the media group. This could be by initiating the rules of communication and dealing with the media, including the 5Cs communication models. In fact, the mode of dealing with the issue and crisis management would determine whether an organization would have poor or successful crisis management.

Barton, L 2007, Crisis leadership now: a real-world guide to preparing for threats, disaster, sabotage, and scandal, McGraw-Hill, New York, NY.

Coombs, W T 1999, Ongoing crisis communication: planning, managing, and responding, Sage Publishers, Thousand Oaks, CA.

Coombs, W T 2007, Ongoing crisis communication: planning, managing, and responding, Sage Publishers, Thousand Oaks, CA.

Cutlip, AH & Broom, GM 2006, Effectively public relations, Prentice Hall international, New York, NY.

Erika, J 2008, “Linking crisis management and leadership competencies: the role of human resource development,” Advances in Developing Human Resources, vol.10 no. 3, pp. 352.

Ira, K 2008, How Toyota’s crisis management failures added to the billion-dollar settlement, Marshall School of Business, USC.

Lecture N n.d. “Business school: pr concepts and campaigns, crisis management,” Harvard Business Review.

Lerbinger, O 1997, The crisis manager: facing risk and responsibility, Erlbaum, Mahwah, NJ.

Mitroff, I 2003, Crisis leadership: planning for the unthinkable, John Wiley, New York, NY.

Ralhp, T & Yeomans, L 2009, Exploring public relation, Prentice Hall, New York, NY.

Regester, M & Larkin , J 2008, Risk issues and crisis management in public relations: a casebook of best practice, Kogan Page Publishers, London, UK.

Seeger, M, Sellnow, T, & Ulmer, R 1998, “Communication, organization, and crisis,” Communication Yearbook, vol.21 no.2, pp.231–275.

Seitel, FP 2011, The practice of public relations , Prentice Hall, New York, NY.

Smith, L, & Millar, D 2002, Crisis management and communication: how to gain and maintain control , International Association of Business Communicators, San Francisco, CA.

Ulmer, RR, Sellnow, TL & Seeger, MW 2006, Effective crisis communication: moving from crisis to opportunity, Sage Publications, Thousand Oaks, CA.

Venette, SJ 2003, Risk communication in a high reliability organization: APHIS PPQ’s inclusion of risk in decision-making , UMI ProQuest Information and Learning, Ann Arbor, MI.

  • Chicago (A-D)
  • Chicago (N-B)

IvyPanda. (2023, December 2). PRs Role in Crisis Management: BP and Toyota. https://ivypanda.com/essays/crisis-management-4/

"PRs Role in Crisis Management: BP and Toyota." IvyPanda , 2 Dec. 2023, ivypanda.com/essays/crisis-management-4/.

IvyPanda . (2023) 'PRs Role in Crisis Management: BP and Toyota'. 2 December.

IvyPanda . 2023. "PRs Role in Crisis Management: BP and Toyota." December 2, 2023. https://ivypanda.com/essays/crisis-management-4/.

1. IvyPanda . "PRs Role in Crisis Management: BP and Toyota." December 2, 2023. https://ivypanda.com/essays/crisis-management-4/.

Bibliography

IvyPanda . "PRs Role in Crisis Management: BP and Toyota." December 2, 2023. https://ivypanda.com/essays/crisis-management-4/.

  • BP Oil Spill and Its Effects
  • Effects of BP Oil Spill
  • Marketing Research: BP Oil Company
  • Environmental Damage From the BP Oil Spill
  • BP Oil Company Ethical Dilemma
  • The BP Oil Spill and the Importance of Oil on Global Economy
  • Corporate Crime – BP Oil Spill
  • Management Planning: BP Oil Company
  • Impact of the BP Oil Spill on Oysters and Clams in Gulf Coast USA
  • Practical PR Strategies for Reputation Management
  • Employee Selection, Retention and Motivation
  • Lubna Olayan: An Influential Business Woman
  • Evaluation of Strategic Planning
  • Quality Control in Traditional and Agile Project Management Approaches
  • Leadership Aspect at Chris Company
  • No category

GRADE 11 CHAPTER 8 NOTES ON STRESS AND CRISIS MANAGEMENT (2) (5)

stress and crisis management essay grade 11

Related documents

Exploring the concepts

Add this document to collection(s)

You can add this document to your study collection(s)

Add this document to saved

You can add this document to your saved list

Suggest us how to improve StudyLib

(For complaints, use another form )

Input it if you want to receive answer

Jump to navigation

Button: Find what you need. Get targeted resources quick >

Find What You Need Get targeted resources quickly!

stress and crisis management essay grade 11

Managing Crises and Stress Effectively

Managing Crises and Stress Effectively

Stress arises when people face many problems and see few solutions. Stress also comes from fear and uncertainty. After brain injury, survivors and their families often experience a great deal of stress. Common sources of stress include dramatic life changes, worries about the future, work or school problems, and financial strain.

Understanding stress is a first step toward coping. What is stress? Stress is an emotional and physical response to a frightening or unpleasant situation. Your muscles may tighten or your heart may beat faster. Some people describe becoming angry or feeling like they have little control over their emotions. Take a moment to think about ways you respond to stress emotionally and physically. Check off the ones below that describe you:

  • Jaw, neck, or shoulders tighten
  • Hands become fists
  • Clenching or grinding your teeth
  • Face becoming red
  • Heart racing or beating fast
  • Short fuse with family or friends
  • Feeling panicked or overwhelmed
  • Feeling problems must be fixed now
  • Feeling like nothing will make things better

Recognizing when you are feeling stress, or “checking your pressure gauge” is an important step toward managing stress successfully. Check in with yourself throughout the day to see if you are experiencing any of the physical and emotional signs described above. Another way to check your pressure gauge is to ask yourself:

“How much stress am I feeling right now?”

Many families and survivors learn to cope successfully and we’ve asked them what works effectively. Try out some suggestions from the list below and pick out which ones work for you and your family:

  • Avoid putting too much pressure on yourself. Remember you’re only human.
  • Recognize the difference between what you “have” to do and what you “want” to do. Also, try to recognize what you want and what others expect of you.
  • Realize that taking on too much may lead to frustration, stress, and failure.
  • Set reasonable goals for yourself. If you keep missing deadlines, you may be setting your goals too high.  

When you have more than one thing to do, make a “to do” list and rank each item on the list in order of priority. Then start with #1 and work your way down the list. Focus on one problem at a time.

  • Be sure to have a back-up plan in case your first plan doesn’t work.
  • Talk to other survivors and families about how they cope successfully.
  • Seek support from family and friends.
  • Take several breaks every day.
  • Do something you enjoy — take a bath, read a book or magazine, call a friend, listen to music …
  • Keep a good sense of humor.
  • Think positive thoughts. Tell yourself things that help, like “I’m doing the best I can” and “I’m a good person, I’m trying.”
  • Notice and keep track of your accomplishments and review them often.
  • Breathe slowly and deeply.
  • Close your eyes and imagine yourself in a pleasant situation — on a beach, in the mountains, by a lake …
  • Keep up a healthy lifestyle — exercise, eat right, and get enough rest.
  • Remember that good things can be stressful, too, like planning a party or going to visit family or friends.
  • Talk to your doctors about worrisome symptoms. They may be able to help you figure out what is causing them or how to get help.

Remember no one is immune to stress. We all feel stressed out at some time — or times — in our lives. Try to figure out how you can manage stress when it becomes a problem for you.

This column was written by Laura Taylor and Jeff Kreutzer from the VCU TBI Model System Family Support Research Program. For more information about the program, please contact Laura at 804.828.3703 or [email protected].

From the National Resource Center for Traumatic Brain Injury, Virginia Commonwealth Model Systems of Care. Reprinted with permission. https://tbi.vcu.edu/ .

  • Add new comment

stress and crisis management essay grade 11

This program is made possible in part by a grant from the Bob Woodruff Foundation, which is dedicated to ensuring that impacted post-9/11 veterans, service members, and their families are thriving long after they return home.

BrainLine is a national service of WETA-TV, the flagship PBS station in Washington, D.C.

BrainLine, WETA Public Television 3939 Campbell Ave. Arlington, VA 22206 E-mail | Phone: 703.998.2020

© 2023 WETA All Rights Reserved |  Contact Us

IMAGES

  1. Stress Management Essay:Exam Stress Management Essay for Students

    stress and crisis management essay grade 11

  2. Singular Crisis Management Essay ~ Thatsnotus

    stress and crisis management essay grade 11

  3. Stress Management Essay Example

    stress and crisis management essay grade 11

  4. Gr 11 Business Studies Term 2 lesson 2 Stress and Crisis management

    stress and crisis management essay grade 11

  5. Stress Management Essay Pdf

    stress and crisis management essay grade 11

  6. How to Reduce Stress Free Essay Example

    stress and crisis management essay grade 11

VIDEO

  1. Types of Stresses and Analysis of Stresses/8/Module 4/17CV833/ Session 1

  2. Ways to manage organizational stress and individual stress

  3. BES-142| PEDAGOGY OF SOCIAL SCIENCE| MEANING CONTEXT & CONCERN| AIMS & OBJECTIVES OF SOCIAL SCIENCE

  4. Stress Management Part 2

  5. Stress Management Part 1

  6. Module 3 Lecture 1 Effective Stress 1

COMMENTS

  1. PDF Business Studies Grade 11 Term Two Chapter Eight Stress, Crisis and

    GRADE 11 TERM TWO CHAPTER EIGHT STRESS, CRISIS AND CHANGE MANAGEMENT TABLE OF CONTENTS TOPICS PAGES Table of contents 1 Exam guidelines on stress and crisis management 2 Terms and definitions 3 Meaning of stress 4 Causes of stress in the business environment 4 Importance of stress management in the workplace 4-5

  2. Business Studies: Stress and Crisis Management (Grade 11)

    Process. STEP 1 : Read the introduction and try to get an understanding of the topic at hand. STEP 2: Go to your "Task" section and follow the instructions given. Click on the link provided and watch the video to gain more knowledge on the topic "Stress and Crisis Management". STEP 3 :

  3. Essay on Stress Management in English for Students

    Question 2: Give some stress management techniques. Answer 2: There are many stress management techniques through which one can reduce stress in their lives. One can change their situation or their reaction to it. We can try by altering the situation. If not, we can change our attitudes towards it. Remember, accept things that you cannot change.

  4. CAPS BS 11 TERM 2 WEEK 1 (2 hours) Stress and Crisis Management

    o Explain the importance of stress management in pressurised work environments. o Crisis and change management. o Dealing with business-related crises (e.g. tight deadlines, loss of property, illness, etc.) o Theories of change management. • Dealing with and adapting to change (e.g. unemployment, retrenchment, globalisation, affirmative action)

  5. Business Studies- Stress AND Crisis Management Grade 11

    Grade 11 Scopes - maths and Life Science; Geography-Grade-12-Term-1-Week-3 2021; T1440 - Quantity Surveying N4 MEMO AUG 2021 ... Business Studies- Stress AND Crisis Management Grade 11. Subject: Business Studies (Grade 11) 3 Documents. Students shared 3 documents in this course. School: The Settlers High School. AI Chat. Info More info.

  6. PDF BUSINESS STUDIES GRADE 11 TERM TWO CHAPTER SEVEN BUSINESS ...

    GRADE 11 TERM TWO CHAPTER EIGHT STRESS, CRISIS AND CHANGE MANAGEMENT TABLE OF CONTENTS TOPICS PAGES Table of contents 1 Exam guidelines on stress and crisis management 2 Terms and definitions 3 Meaning of stress 4 Causes of stress in the business environment 4 Importance of stress management in the workplace 4-5

  7. 2020 Business Studies Grade 11 Notes Chapter Eight

    GRADE 11 TERM TWO CHAPTER EIGHT STRESS, CRISIS AND CHANGE MANAGEMENT TABLE OF CONTENTS TOPICS PAGES. Table of contents 1. Exam guidelines on stress and crisis management. 2. Terms and definitions 3. Meaning of stress 4. Causes of stress in the business environment 4. Importance of stress management in the workplace. 4-Ways employees can manage ...

  8. PDF Grade 11 Business Studies Stress and Crisis Management Lesson 3

    GRADE 11 BUSINESS STUDIES STRESS AND CRISIS MANAGEMENT - LESSON 3 Please read through your notes on Stress and Crisis Management (Summarised notes: Lesson 1 / Lesson 2) Complete the Essay in your notebooks. Author: Zohra Joosab Created Date: 4/26/2020 11:25:02 AM ...

  9. PDF NATIONAL SENIOR CERTIFICATE GRADE 11

    QUESTION 6: BUSINESS ROLES (STRESS AND CRISIS MANAGEMENT) CENTRAL HAIR SALON (CHS) Central Hair Salon offers a variety of good hairdressing services. The business is doing well as it is situated in a busy location. Employees have to work extended hours to

  10. Gr 11 Business Studies Term 2 lesson 2 Stress and Crisis management

    Stress and crisis management.Also watch the following video: https://youtu.be/LxtF4OXzhyI

  11. stress and crisis management essay grade 11

    STRESS ACTIVITY: Define stress and crisis management. Illustrate the cause of stress. Explain the importance of stress in the workplace. What is the disadvantages of stress? How c

  12. PDF BUSINESS STUDIES BUSINESS ROLES

    GRADE 11 CORE NOTES (2020) 2 TOPIC 1: CREATIVE THINKING AND PROBLEM SOLVING ... TOPIC 2: STRESS AND CRISIS MANAGEMENT Explain the meaning of STRESS Stress is the body's way of responding to change that requires a PHYSICAL, MENTAL or EMOTIONAL adjustment or response.

  13. Stress and crisis management

    19. Key elements of Crisis Management Program Crisis Management ANTICIPATE (Disaster scenarios by 'what ifs') PLAN (Warning, actions, consq) STAFF (Relevant specialists) PERFECT (Simul,Drills,mock, Mgt support) Conduct a crisis audit Formulate contingency plans Create a crisis management team Perfect the program through practice. 20.

  14. Grade 11 Business Stress, crisis and change management

    In this video am going to explain the topic of Grade 11stress,crisis and change managementFor chapter 7https://youtu.be/j8G5mbfYy9s

  15. Stress, crises and change management by Alizwa Dangazele

    Stress, crisis and change management Grade 11 What is stress? What is stress? Stress is the body's way of responding to change that requires a PHYSICAL, MENTAL or EMOTIONAL adjustment or response. Causes of stress in the workplace Causes of stress Workload Working hours Ways to

  16. Grade 11

    Grade 11 - Stress, crisis and change management. Flashcards. Learn. Test. Match. Stress. Click the card to flip 👆 ... Crisis management. the way in which an individual or organisation deals with an emergency event or situation. Debilitating. something that is exhausting/draining/tiring. Morale.

  17. Stress, Crisis and Change Management grade 11 Flashcards

    VDOM DHTML tml>. Stress, Crisis and Change Management grade 11 Flashcards | Quizlet.

  18. Crisis Response Journal : Stress and crisis management

    Stress and crisis management . Evie Whatling of Ricardo looks at how crises that occur nowadays are subject to extensive and immediate media scrutiny and how the so-called crisis management 'golden hour' is now more like a 'golden ten minutes', if that. When all is at stake, stress becomes a critical factor. Aiming for such high standards and providing an effective response means ...

  19. Crisis Management

    The BP oil group is one of the examples of organizations that successfully dealt with crises. BP Corp properly managed the April 2010 oil spillage catastrophe. The corporation managed the crisis via its strategies built on the courage of doing the right thing, consistency, admiration, and good media communication.

  20. Grade 11 Chapter 8 Notes on Stress and Crisis Management (2) (5)

    Solving a problem or dealing with a difficult situation. Confidence, enthusiasm and discipline Rate at which something changes 3 GDE BUSINESS STUDIES GRADE 11 NOTES CHAPTER 8: Post COVID 1 Meaning of stress 1.1 Stress is defined as a state of emotional or mental strain. The strain can affect memory/concentration and lowers the morale of employees.

  21. BUSINESS STUDIES GRADE 11 ACTIVITY 2 POST-COVID 19.pdf

    BUSINESS STUDIES INFORMAL ACTIVITIES ON STRESS & CRISIS MANAGEMENT GRADE 11 TERM 2: POST COVID-19 ACTIVITY:2 WEEK:2 REFER TO CHAPTER 8 NOTES DATE: THIS ACTIVITY CONSISTS OF 3 PAGES. ... 2.10 Essay question Write an essay on stress and change in which you discuss the following aspects: ...

  22. Managing Crises and Stress Effectively

    For more information about the program, please contact Laura at 804.828.3703 or [email protected]. Posted on BrainLine June 19, 2009. From the National Resource Center for Traumatic Brain Injury, Virginia Commonwealth Model Systems of Care. Reprinted with permission. https://tbi.vcu.edu/. Add new comment.

  23. PDF Businessstudies Grade 11 Term Two Chapter Eight Stress, Crisis and

    GDE BUSINESSSTUDIES GRADE 11 NOTES CHAPTER 8 1 BUSINESSSTUDIES GRADE 11 TERM TWO CHAPTER EIGHT STRESS, CRISIS AND CHANGE MANAGEMENT ... TOPICS PAGES Table of contents 1 Exam guidelines on stress and crisis management 2 Terms and definitions 3 Meaning of stress 4 Causes of stress in the business environment 4 Importance of stress management in ...