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Implementing enterprise content management: from evolution through strategy to contradictions out-of-the-box

• Published: 20 December 2006
• Volume 15 , pages 648–662, ( 2006 )

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• Stig Nordheim 1 &
• Tero Päivärinta 1  

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This study examines a strategic development and implementation process of enterprise content management (ECM) in a large oil company. In view of the framework of four motors of development and change in organizations, this study represents a revelatory case of a hybrid development approach to ECM that involves the teleological, life-cycle, and dialectical motors of development. This is in contrast to the evolutionary development motor, which has prevailed in the hitherto reported content management research. The case study also complements process-based research on enterprise system implementations in general. We suggest that research and practice on large-scale ECM implementations should acknowledge all the four motors of change.

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Acknowledgements

We thank Juhani Iivari and three anonymous reviewers for their insightful and constructive comments that improved this paper. Moreover, we wish to thank Anne Kleppe, Bjørn Tvedte, and all the informants in Statoil who provided us the access to the site and their precious time.

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Nordheim, S., Päivärinta, T. Implementing enterprise content management: from evolution through strategy to contradictions out-of-the-box. Eur J Inf Syst 15 , 648–662 (2006). https://doi.org/10.1057/palgrave.ejis.3000647

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Received : 28 February 2005

Revised : 31 October 2005

Accepted : 02 October 2006

Published : 20 December 2006

Issue Date : 01 December 2006

DOI : https://doi.org/10.1057/palgrave.ejis.3000647

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Identifying Key Success Factors for the Implementation of Enterprise Content Management Systems

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Enterprise content management (ECM) is an emerging research area that is beginning to find attention in academia. While the private sector has a growing industry and community for ECM, academia is starting to address this with direct links to the better-established areas of information systems and enterprise resource planning systems. ECM has been viewed as a higher-level concept of methods and strategies pertaining to content management in the context of the enterprise. Like many other organizational wide systems, ECM systems are complex, difficult to implement and risk failing to meet expected success measures. Definitions for what exactly constitutes an ECM … continued below

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Enterprise content management (ECM) is an emerging research area that is beginning to find attention in academia. While the private sector has a growing industry and community for ECM, academia is starting to address this with direct links to the better-established areas of information systems and enterprise resource planning systems. ECM has been viewed as a higher-level concept of methods and strategies pertaining to content management in the context of the enterprise. Like many other organizational wide systems, ECM systems are complex, difficult to implement and risk failing to meet expected success measures. Definitions for what exactly constitutes an ECM system are still evolving. The major issues with ECM systems are that they are increasingly being implemented by organizations in an attempt to address the unmanageable amount of unstructured content over its lifecycle, compliance pressures, collaboration needs, content integrity and continuity, and controlling costs. However, the implementation problems are many and diverse, such as determining content and business processes to be included, determining technologies to fit the organizational needs, how to integrate with existing systems, and managing organizational culture and change for acceptance. There is currently little academic research in the area of ECM, and research determining the key factors that contribute to successful implementations of these systems is absent. This research addressed the existing gap in ECM research and investigated the key success factors for the implementations of ECM systems with the objectives of identifying a set of success factors. Guided by research in related areas and through developing a theoretical framework and the resulting research model, the study used a qualitative case study method to identify ECM implementation factors and their relationship to organizational culture and people, business processes, technology and organizational content. The results of this research were twofold, first by contributing needed research in the ECM area and second to aid organizations in the implementation of ECM systems by identifying key factors.

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Understanding the achievement of benefits through use of Enterprise Content Management (ECM) systems in public sector organisations

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College of Graduate Studies

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Mailing Address: College of Graduate Studies University of Idaho 875 Perimeter Drive MS 3017 Moscow, ID 83844-3017

Phone: 208-885-2647

Email: [email protected]

Thesis and Dissertation Resources

You will find all you need to know about starting and completing your thesis or dissertation right here using ETD (Electronic submission of Dissertations and Theses).

• Create your ETD account
• General ETD Help from Proquest
• Theses and Dissertations template  (Word)
• Example of a thesis
• Note: COGS at this time is unable to provide any troubleshooting support or tutorials on LaTeX. Please use only if you are knowledgeable and familiar with the program.
• Writing Assistance Services
• Format Review Services
• Survey of Earned Doctorates  (for Ph.D. students only)
• University Repository Agreement Form  (PDF)
• Dates and Deadlines
• Sign up with ORCID (take 5 minutes to establish your academic identity)
• U of I Theses and Dissertations , 2013-present
• Data and Digital Services Workshops
• Open Access, Scholarly Communication, and Copyright LibGuide
• Quick Guide - Committee Electronic Review/Authorization - Student View pdf
• Quick Guide - Committee Electronic Review/Authorization - Faculty View pdf
• ETD Checklist jpg
• T/D Format/Component Checklist pdf
• Handbook - reference pdf
• Handbook - example docx