Bond , M.H. and Lee , P.W.H. ( 1981 ), “ Face saving in Chinese culture: a discussion and experimental study of Hong Kong students ”, King , A.C. and Lee , R.L. (Eds), Social Life and Development in Hong Kong , The Chinese University Press , Hong Kong , pp. 289 - 303 .
Brown , K.L. ( 1991 ), “ Confidentiality in mediation: status and implications ”, Journal of Dispute Resolution , Vol. 1991 No. 2 , pp. 308 - 334 .
Compton , R. ( 2002 ), “ Discovering the promise of curriculum integration: the National Curriculum Integration Project ”, Conflict Resolution Quarterly , Vol. 19 No. 4 , pp. 447 - 464 .
Goldberg , S. ( 2007 ), Dispute Resolution: Negotiation, Mediation, and Other Processes ( 5th Ed. ), Wolters Kluwer Law and Business/Aspen , Austin .
Gray , O.V. ( 1998 ), “ Protecting the confidentiality of communication in mediations ”, Osgoode Hall Law Journal , Vol. 36 No. 4 , pp. 668 - 702 .
Greco Morasso , S. ( 2011 ), Argumentation in Dispute Mediation: A Reasonable Way to Handle Conflict (Argumentation in context; v. 3) , John Benjamins Pub , Amsterdam, Philadelphia .
Hofstede , G. ( 1991 ), Cultures and Organizations: Software of the Mind , McGraw-Hill , London .
Isabu , M.O. ( 2017 ), “ Cause and management of school related conflict ”, African Educational Research Journal , Vol. 5 No. 2 , pp. 148 - 151 .
Jamieson , D.W. and Thomas , K.W. ( 1974 ), “ Power and conflict in the student-teacher relationship ”, The Journal of Applied Behavioural Science , Vol. 10 No. 3 , pp. 321 - 336 .
Lazarus , R.S. ( 1991 ), “ Cognition and motivation in emotion ”, American Psychologist , Vol. 46 No. 4 , pp. 352 - 367 .
Miles , M.B. ( 1967 ), “ Some properties of schools as social systems ”, Watson , G. (Ed.), Change in School Systems , Cooperative Project for Educational Development, National Training Laboratories , Washington, DC , pp. 1 - 30 .
Patton , B. ( 2005 ), “ Negotiation ”, Moffitt , M. and Bordone , R.C. (Eds), The handbook of dispute resolution , op. cit., Jossey-Bass , San Francisco, CA , pp. 279 - 303 .
The Chinese University of Hong Kong ( 2021 ), “ Procedures for dealing with student complaints ”, available at: http://www.res.cuhk.edu.hk/images/content/general_information/procedures_for_dealing_with_student_complaints/ENG_Procedures-for-Dealing-with-Student-Complaints_20210709.pdf ( accessed 10 July 2021 ).
The University of British Columbia ( 2020 ), “ Who we are? ”, Office of the Ombudsperson for Students , available at: https://ombudsoffice.ubc.ca/who-we-are/ ( accessed 10 July 2021 ).
The University of Hong Kong ( 2021 ), “ Procedures for the resolution of the grievances of students ”, Undergraduate Handbook , The University of Hong Kong .
Van Eemeren , F.H. and Grootendorst , R. ( 2004 ), A Systematic Theory of Argumentation: The Pragma-dialectical Account , Cambridge University Press , Cambridge .
Watson , N.T. , Watson , K.L. and Stanley , C.A. ( 2017 ), Conflict Management and Dialogue in Higher Education , Information Age Publishing, Inc , Charlotte, NC .
This paper forms part of a special section Teaching and Learning in Higher Education: Opportunities, Challenges, and Policy Implications, guest edited by Dr Stephanie Wing Lee.
The author would like to acknowledge his late sister, Lau Ching Kar Karen, who inspired and provided guidance for this research. In addition, many thanks to the anonymous reviewers for their critical reading and recommendations, which significantly improved the manuscript's quality.
About the author.
Aaron C.K. Lau is an accredited mediator in Hong Kong and the president of the Hong Kong Mediation Society. He obtained his Bachelor of Social Sciences from the School of Professional Education and Executive Development, the Hong Kong Polytechnic University. He also received his Master of Education degree from the University of Hong Kong. Being an advocate for Alternative Dispute Resolution, his research interests are on educational psychology, positive psychology, conflict management, and application of non-adversarial dispute resolution through consensus building.
All feedback is valuable.
Please share your general feedback
Contact Customer Support
IMAGES
VIDEO
COMMENTS
1 Introduction. Alternative Dispute Resolution (ADR) has been fully established within the legal system.1 Stienstra reports a lower bound of fifteen percent of federal district courts civil cases being referred to ADR.2 ADR is a large industry. According to their website the American Arbitration Association alone was involved in settling 216,533 cases from January to July 2020.
This paper will focus on one type of Online Dispute Resolution, namely online mediation, as mediation appears to be one of the most popular types of Alternative Dispute Resolution because it is very useful for small and medium businesses who need alternative methods to resolve disputes faster and cheaper than resolving disputes in court.
Research shows that strategic dispute resolution and early intervention reduce direct and indirect costs of conflicts. Minimal costs are involved in preventing and de-escalating disputes, compared with the costs of arbitration and litigation, for example.
Jurisdictions around the world are increasingly turning to Online Dispute Resolution ('ODR') to resolve a variety of disputes. ODR adoption has accelerated primarily because of two reasons. First, the COVID-19 pandemic has forced judicial systems to suspend or severely limit inperson proceedings to control infection rates.
Alternative dispute resolution (ADR) is an important means of resolving disputes outside of traditional legal frameworks. It is usually adopted because of its flexibility, cost-effectiveness, and ability to preserve relationships that a contentious court battle might damage. This study aims to evaluate the scientific publication related to ADR. To do so, we used metadata of ADR-related ...
Abstract. This entry for the International Encyclopedia of the Social & Behavioral Sciences, 2nd ed. defines and describes modern processes of dispute resolution beyond court adjudication, including negotiation, mediation, arbitration and a variety of new hybrid forms of dispute resolution (e.g. med-arb, summary jury trial, public policy consensus building) that are sued in both public and ...
This paper is designed in two folds; first, a generic blockchain-based online dispute resolution platform is tested with two litigation cases collected in 1999 and 2009 to show the need for a ...
Online Dispute Resolution (ODR) has emerged as a promising alternative to traditional dispute resolution methods, such as litigation and arbitration. ODR leverages technology to resolve disputes efficiently and cost-effectively, making it a highly sought-after solution for individuals, businesses, and governments.
It is suggested that, while online dispute resolution is both a tool and a process, its development is still in its infancy, and more research is required before it can be confident that such practices and guidelines take advantage of the new technologies while avoiding their disadvantages. This article provides an overview of recent developments in the use of technology in dispute resolution ...
Budd John, Colvin Alexander, Pohler Dionne M. 2017. Advancing dispute resolution by unpacking the sources of conflict: Toward an integrated framework [Electronic version]. Paper presented at Conflict and Its Resolution in the Changing World of Work:A Conference and Special Issue Honoring David B. Lipsky. School of Industrial and Labor Relations.
2.2. ODR and technology. Online dispute resolution constitutes an implementation of existing forms of ADR that enables its use on the Internet. The main assumption of alternative methods of dispute resolution - that is, the presence of a third party during the process of reaching an agreement - remains unchanged.
Abstract. Alternative dispute resolution (ADR) is an umbrella term to describe an array of social and institutional methods for resolving disputes. These methods offer individual and collective disputants a panoply of forum shopping options, each taking place in different intrinsic, inherited, and constructed cultural contexts. While not ...
Abstract. This article introduces the concept of alternate dispute resolution (ADR), and discusses its baseline measure and comparison process. Empirical research on ADR falls into two categories, empirically descriptive work and empirically comparative work. Litigation varies across legal systems and changes through time, just as does ADR.
JOURNAL OF LEGAL STUDIES AND RESEARCH Volume 6 Issue 5 - ISSN 2455 2437 October 2020 www.thelawbrigade.com ONLINE DISPUTE RESOLUTION (ODR): SOME PERSPECTIVES Written by Suman Kalani Assistant Professor, Pravin Gandhi college of Law, Mumbai, India ABSTRACT Online Dispute Resolution (ODR) was a concept unheard by many in India, till very recently.
The Dispute Resolution Research Center (DRRC) was founded in the spring of 1986 by Northwestern University faculty in the schools of law, management, and arts and sciences. While it is a Kellogg School of Management research center, Northwestern University faculty and Ph.D. students are welcome to participate in DRRC activities. Additionally ...
Evolution and Emerging Issues in Consumer Online Dispute Resolution (ODR) Ohio State Legal Studies Research Paper No. 714. An edited and updated version will be published in The Cambridge Handbook on Emerging Issues at the Intersection of Commercial Law and Technology (Nancy Kim ed., 2022) 18 Pages Posted: 29 Jun 2022 Last revised: 13 Jan 2023.
Alternative dispute resolution (ADR) refers to a set of practices and techniques aimed at perm itting. the resolution of l egal disputes outs ide the courts. It is normally thought to enc ompass ...
This paper evaluates the development of online dispute resolution (ODR) methods in resolving small value disputes arising out of e-commerce transactions and the need for designing a regulatory ...
This paper aims to provide insight into mediation as an Alternative Dispute Resolution (ADR) to resolve interpersonal conflicts for undergraduate students in Hong Kong.,Mixed methods research approach was utilised to examine university students' understanding of dispute resolution at their respective universities in Hong Kong, and factors that ...
IJRAR2001979 International Journal of Research and Analytical Reviews (IJRAR) www.ijrar.org 846 Alternative Dispute Resolution (ADR) Under ... This paper discussed several International organizations, including the International Chamber of ... Alternative Dispute Resolution (ADR) sometimes also called "Appropriate Dispute Resolution" is a ...
This research takes a systematic view on the organizational structure of a complex construction program to explore the effective approach to manage conflict in program. The objectives of the research include (a) examining the involvement of key stakeholders in program conflicts, the types of conflicts in program, and their causes and impacts ...
Research Paper Online Dispute Resolution: The future of Justice Prathana Prakash Abstract A development in technology and e-commerce has given rise to various types of disputes emerging in the virtual world. Parties or individuals from different nations and territories sometimes get themselves involved in disputes or conflicts in various fields ...
Journal of Research in Humanities and Social Science Volume 5 ~ Issue 7 (2017) pp.: 43-50 ... Research Paper Alternative dispute resolution and civil litigation barriers to access to justice regarding Civil & Criminal suits how improve to delivery justice system *Dr. Md. Emran Parvez Khan1,Md. Abdul Karim2