problem solving techniques in teaching

Center for Teaching

Teaching problem solving.

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Tips and Techniques

Expert vs. novice problem solvers, communicate.

Have students identify specific problems, difficulties, or confusions . Don’t waste time working through problems that students already understand.
If students are unable to articulate their concerns, determine where they are having trouble by asking them to identify the specific concepts or principles associated with the problem.
In a one-on-one tutoring session, ask the student to work his/her problem out loud . This slows down the thinking process, making it more accurate and allowing you to access understanding.
When working with larger groups you can ask students to provide a written “two-column solution.” Have students write up their solution to a problem by putting all their calculations in one column and all of their reasoning (in complete sentences) in the other column. This helps them to think critically about their own problem solving and helps you to more easily identify where they may be having problems. Two-Column Solution (Math) Two-Column Solution (Physics)

Encourage Independence

Model the problem solving process rather than just giving students the answer. As you work through the problem, consider how a novice might struggle with the concepts and make your thinking clear
Have students work through problems on their own. Ask directing questions or give helpful suggestions, but provide only minimal assistance and only when needed to overcome obstacles.
Don’t fear group work ! Students can frequently help each other, and talking about a problem helps them think more critically about the steps needed to solve the problem. Additionally, group work helps students realize that problems often have multiple solution strategies, some that might be more effective than others

Be sensitive

Frequently, when working problems, students are unsure of themselves. This lack of confidence may hamper their learning. It is important to recognize this when students come to us for help, and to give each student some feeling of mastery. Do this by providing positive reinforcement to let students know when they have mastered a new concept or skill.

Encourage Thoroughness and Patience

Try to communicate that the process is more important than the answer so that the student learns that it is OK to not have an instant solution. This is learned through your acceptance of his/her pace of doing things, through your refusal to let anxiety pressure you into giving the right answer, and through your example of problem solving through a step-by step process.

Experts (teachers) in a particular field are often so fluent in solving problems from that field that they can find it difficult to articulate the problem solving principles and strategies they use to novices (students) in their field because these principles and strategies are second nature to the expert. To teach students problem solving skills, a teacher should be aware of principles and strategies of good problem solving in his or her discipline .

The mathematician George Polya captured the problem solving principles and strategies he used in his discipline in the book How to Solve It: A New Aspect of Mathematical Method (Princeton University Press, 1957). The book includes a summary of Polya’s problem solving heuristic as well as advice on the teaching of problem solving.

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Teaching problem solving

Strategies for teaching problem solving apply across disciplines and instructional contexts. First, introduce the problem and explain how people in your discipline generally make sense of the given information. Then, explain how to apply these approaches to solve the problem.

Introducing the problem

Explaining how people in your discipline understand and interpret these types of problems can help students develop the skills they need to understand the problem (and find a solution). After introducing how you would go about solving a problem, you could then ask students to:

frame the problem in their own words
define key terms and concepts
determine statements that accurately represent the givens of a problem
identify analogous problems
determine what information is needed to solve the problem

Working on solutions

In the solution phase, one develops and then implements a coherent plan for solving the problem. As you help students with this phase, you might ask them to:

identify the general model or procedure they have in mind for solving the problem
set sub-goals for solving the problem
identify necessary operations and steps
draw conclusions
carry out necessary operations

You can help students tackle a problem effectively by asking them to:

systematically explain each step and its rationale
explain how they would approach solving the problem
help you solve the problem by posing questions at key points in the process
work together in small groups (3 to 5 students) to solve the problem and then have the solution presented to the rest of the class (either by you or by a student in the group)

In all cases, the more you get the students to articulate their own understandings of the problem and potential solutions, the more you can help them develop their expertise in approaching problems in your discipline.

Teaching Problem-Solving Skills

Many instructors design opportunities for students to solve “problems”. But are their students solving true problems or merely participating in practice exercises? The former stresses critical thinking and decision making skills whereas the latter requires only the application of previously learned procedures.

Problem solving is often broadly defined as "the ability to understand the environment, identify complex problems, review related information to develop, evaluate strategies and implement solutions to build the desired outcome" (Fissore, C. et al, 2021). True problem solving is the process of applying a method – not known in advance – to a problem that is subject to a specific set of conditions and that the problem solver has not seen before, in order to obtain a satisfactory solution.

Below you will find some basic principles for teaching problem solving and one model to implement in your classroom teaching.

Principles for teaching problem solving

Model a useful problem-solving method . Problem solving can be difficult and sometimes tedious. Show students how to be patient and persistent, and how to follow a structured method, such as Woods’ model described below. Articulate your method as you use it so students see the connections.
Teach within a specific context . Teach problem-solving skills in the context in which they will be used by students (e.g., mole fraction calculations in a chemistry course). Use real-life problems in explanations, examples, and exams. Do not teach problem solving as an independent, abstract skill.
Help students understand the problem . In order to solve problems, students need to define the end goal. This step is crucial to successful learning of problem-solving skills. If you succeed at helping students answer the questions “what?” and “why?”, finding the answer to “how?” will be easier.
Take enough time . When planning a lecture/tutorial, budget enough time for: understanding the problem and defining the goal (both individually and as a class); dealing with questions from you and your students; making, finding, and fixing mistakes; and solving entire problems in a single session.
Ask questions and make suggestions . Ask students to predict “what would happen if …” or explain why something happened. This will help them to develop analytical and deductive thinking skills. Also, ask questions and make suggestions about strategies to encourage students to reflect on the problem-solving strategies that they use.
Link errors to misconceptions . Use errors as evidence of misconceptions, not carelessness or random guessing. Make an effort to isolate the misconception and correct it, then teach students to do this by themselves. We can all learn from mistakes.

Woods’ problem-solving model

Define the problem.

The system . Have students identify the system under study (e.g., a metal bridge subject to certain forces) by interpreting the information provided in the problem statement. Drawing a diagram is a great way to do this.
Known(s) and concepts . List what is known about the problem, and identify the knowledge needed to understand (and eventually) solve it.
Unknown(s) . Once you have a list of knowns, identifying the unknown(s) becomes simpler. One unknown is generally the answer to the problem, but there may be other unknowns. Be sure that students understand what they are expected to find.
Units and symbols . One key aspect in problem solving is teaching students how to select, interpret, and use units and symbols. Emphasize the use of units whenever applicable. Develop a habit of using appropriate units and symbols yourself at all times.
Constraints . All problems have some stated or implied constraints. Teach students to look for the words "only", "must", "neglect", or "assume" to help identify the constraints.
Criteria for success . Help students consider, from the beginning, what a logical type of answer would be. What characteristics will it possess? For example, a quantitative problem will require an answer in some form of numerical units (e.g., $/kg product, square cm, etc.) while an optimization problem requires an answer in the form of either a numerical maximum or minimum.

Think about it

“Let it simmer”. Use this stage to ponder the problem. Ideally, students will develop a mental image of the problem at hand during this stage.
Identify specific pieces of knowledge . Students need to determine by themselves the required background knowledge from illustrations, examples and problems covered in the course.
Collect information . Encourage students to collect pertinent information such as conversion factors, constants, and tables needed to solve the problem.

Plan a solution

Consider possible strategies . Often, the type of solution will be determined by the type of problem. Some common problem-solving strategies are: compute; simplify; use an equation; make a model, diagram, table, or chart; or work backwards.
Choose the best strategy . Help students to choose the best strategy by reminding them again what they are required to find or calculate.

Carry out the plan

Be patient . Most problems are not solved quickly or on the first attempt. In other cases, executing the solution may be the easiest step.
Be persistent . If a plan does not work immediately, do not let students get discouraged. Encourage them to try a different strategy and keep trying.

Encourage students to reflect. Once a solution has been reached, students should ask themselves the following questions:

Does the answer make sense?
Does it fit with the criteria established in step 1?
Did I answer the question(s)?
What did I learn by doing this?
Could I have done the problem another way?

If you would like support applying these tips to your own teaching, CTE staff members are here to help. View the CTE Support page to find the most relevant staff member to contact.

Fissore, C., Marchisio, M., Roman, F., & Sacchet, M. (2021). Development of problem solving skills with Maple in higher education. In: Corless, R.M., Gerhard, J., Kotsireas, I.S. (eds) Maple in Mathematics Education and Research. MC 2020. Communications in Computer and Information Science, vol 1414. Springer, Cham. https://doi.org/10.1007/978-3-030-81698-8_15
Foshay, R., & Kirkley, J. (1998). Principles for Teaching Problem Solving. TRO Learning Inc., Edina MN. (PDF) Principles for Teaching Problem Solving (researchgate.net)
Hayes, J.R. (1989). The Complete Problem Solver. 2nd Edition. Hillsdale, NJ: Lawrence Erlbaum Associates.
Woods, D.R., Wright, J.D., Hoffman, T.W., Swartman, R.K., Doig, I.D. (1975). Teaching Problem solving Skills.
Engineering Education. Vol 1, No. 1. p. 238. Washington, DC: The American Society for Engineering Education.

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Teaching problem solving: Let students get ‘stuck’ and ‘unstuck’

Subscribe to the center for universal education bulletin, kate mills , km kate mills literacy interventionist - red bank primary school helyn kim helyn kim former brookings expert @helyn_kim.

October 31, 2017

This is the second in a six-part blog series on teaching 21st century skills , including problem solving , metacognition , critical thinking , and collaboration , in classrooms.

In the real world, students encounter problems that are complex, not well defined, and lack a clear solution and approach. They need to be able to identify and apply different strategies to solve these problems. However, problem solving skills do not necessarily develop naturally; they need to be explicitly taught in a way that can be transferred across multiple settings and contexts.

Here’s what Kate Mills, who taught 4 th grade for 10 years at Knollwood School in New Jersey and is now a Literacy Interventionist at Red Bank Primary School, has to say about creating a classroom culture of problem solvers:

Helping my students grow to be people who will be successful outside of the classroom is equally as important as teaching the curriculum. From the first day of school, I intentionally choose language and activities that help to create a classroom culture of problem solvers. I want to produce students who are able to think about achieving a particular goal and manage their mental processes . This is known as metacognition , and research shows that metacognitive skills help students become better problem solvers.

I begin by “normalizing trouble” in the classroom. Peter H. Johnston teaches the importance of normalizing struggle , of naming it, acknowledging it, and calling it what it is: a sign that we’re growing. The goal is for the students to accept challenge and failure as a chance to grow and do better.

I look for every chance to share problems and highlight how the students— not the teachers— worked through those problems. There is, of course, coaching along the way. For example, a science class that is arguing over whose turn it is to build a vehicle will most likely need a teacher to help them find a way to the balance the work in an equitable way. Afterwards, I make it a point to turn it back to the class and say, “Do you see how you …” By naming what it is they did to solve the problem , students can be more independent and productive as they apply and adapt their thinking when engaging in future complex tasks.

After a few weeks, most of the class understands that the teachers aren’t there to solve problems for the students, but to support them in solving the problems themselves. With that important part of our classroom culture established, we can move to focusing on the strategies that students might need.

Here’s one way I do this in the classroom:

I show the broken escalator video to the class. Since my students are fourth graders, they think it’s hilarious and immediately start exclaiming, “Just get off! Walk!”

When the video is over, I say, “Many of us, probably all of us, are like the man in the video yelling for help when we get stuck. When we get stuck, we stop and immediately say ‘Help!’ instead of embracing the challenge and trying new ways to work through it.” I often introduce this lesson during math class, but it can apply to any area of our lives, and I can refer to the experience and conversation we had during any part of our day.

Research shows that just because students know the strategies does not mean they will engage in the appropriate strategies. Therefore, I try to provide opportunities where students can explicitly practice learning how, when, and why to use which strategies effectively so that they can become self-directed learners.

For example, I give students a math problem that will make many of them feel “stuck”. I will say, “Your job is to get yourselves stuck—or to allow yourselves to get stuck on this problem—and then work through it, being mindful of how you’re getting yourselves unstuck.” As students work, I check-in to help them name their process: “How did you get yourself unstuck?” or “What was your first step? What are you doing now? What might you try next?” As students talk about their process, I’ll add to a list of strategies that students are using and, if they are struggling, help students name a specific process. For instance, if a student says he wrote the information from the math problem down and points to a chart, I will say: “Oh that’s interesting. You pulled the important information from the problem out and organized it into a chart.” In this way, I am giving him the language to match what he did, so that he now has a strategy he could use in other times of struggle.

The charts grow with us over time and are something that we refer to when students are stuck or struggling. They become a resource for students and a way for them to talk about their process when they are reflecting on and monitoring what did or did not work.

For me, as a teacher, it is important that I create a classroom environment in which students are problem solvers. This helps tie struggles to strategies so that the students will not only see value in working harder but in working smarter by trying new and different strategies and revising their process. In doing so, they will more successful the next time around.

Where can I learn more?

PBL through the Institute for Transforming Undergraduate Education at the University of Delaware
Duch, B. J., Groh, S. E, & Allen, D. E. (Eds.). (2001). The power of problem-based learning . Sterling, VA: Stylus.
Grasha, A. F. (1996). Teaching with style: A practical guide to enhancing learning by understanding teaching and learning styles. Pittsburgh: Alliance Publishers.

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4 Tips on Teaching Problem Solving (From a Student)

A student shares her insights into the most important skill you can teach. (Hint: It’s not perseverance.)

Two teenage boys in a full classroom are sitting at a table discussing something.

Education is one of the most important things in the world, but at most schools, students are told to memorize facts, formulas, and functions without any applicability to the real challenges we will face later. Instead, give us challenges; give us problems that focus on real-world scenarios; give us a chance to understand the world we’re entering and to be prepared for it before we’re thrown in headfirst.

At Two Rivers Public Charter School, they taught us how to problem solve, and they made it relevant. Here are four tips that engaged me in my learning that you can adapt in your classroom:

1. Give Your Students Hard Problems

In the real world, we’re not going to have nice problems that will be easy to understand. We are going to have complex problems that require a lot more preparation than most math, science, or English classes will give us. The challenges in the real world won’t be simple, and the problems that are supposed to prepare us for that world shouldn't be either.

2. Make Problem Solving Relevant to Your Students’ Lives

In the seventh grade, we looked at statistics concerning racial murders and the jury system. That’s something that is going to affect students later in life, and we got a chance to look at it from a mathematical perspective. Problems like that are actually relevant to us, and they’re not things we’re supposed to just memorize or learn. They are things from which we can take very important life lessons, and then actually apply them later on in life.

Related Article: Solving Real World Issues Through Problem-Based Learning

In the eighth grade, we wrote policy briefs in relation to gene editing and presented them to the National Academies of Sciences, Engineering, and Medicine. We talked to researchers who worked with CRISPR-Cas9 (a gene editing tool used to modify specific genes in organisms), and we studied how gene editing is evolving and how we can use this modern technology for science applications. At the same time, in English, we read The Giver by Lois Lowry and analyzed whether the society in the book was ethical to gain an understanding of what ethical means and how it’s applicable in real situations, like gene editing.

This wasn’t something where we were being told, “Somebody’s going to buy 60 watermelons at a store.” This was actually happening in real life, and the only people really discussing this were people whom it wasn't even going to affect. This science won’t come into widespread use until much later, and we’re going to be the first ones who are actually in danger from the possible consequences of it. By presenting our policy briefs, we had a chance to make an impact and get our voice out there at only 14.

3. Teach Your Students How to Grapple (It’s More Powerful Than Perseverance)

Grappling is like perseverance, but it goes beyond that. Perseverance means trying again and again, even after you’ve failed. Grappling implies trying even before you fail the first time. It’s thinking, “First, I’ll work with it independently. Okay, I’m really not understanding it. Let me go back to my notes. Okay, I have solved for the first part of it. Now I have the second part of it. Okay, I got the question wrong; let me try again. Maybe I can ask my peer now.” Grappling is working hard to make sure you understand the problem fully, and then using every resource at your fingertips to solve it.

4. Put More Importance on Student Understanding Than on Getting the Right Answer

I am graduating from Two Rivers with a practical view of the world. I don’t think that many students come out of middle school saying, “It was great.” And I don’t think many students have had this introduction to our society and its benefits and drawbacks. I’m also coming out of here with incredible problem-solving skills and the ability to look at any problem and have 10,000 ways to solve it in my mind already—because we don’t just memorize functions or the periodic table. We understand why, and we work to understand how to solve a problem instead of just getting the answer.

As students preparing for the real world, it is so much more impactful for us if our learning is relevant and challenging than if it is just about memorizing the right answers.

Two Rivers Public Charter School

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This blog post is part of our Schools That Work series, which features key practices from Two Rivers Public Charter School .

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Problem-Solving

Jabberwocky

Problem-solving is the ability to identify and solve problems by applying appropriate skills systematically.

Problem-solving is a process—an ongoing activity in which we take what we know to discover what we don't know. It involves overcoming obstacles by generating hypo-theses, testing those predictions, and arriving at satisfactory solutions.

Problem-solving involves three basic functions:

Seeking information

Generating new knowledge

Making decisions

Problem-solving is, and should be, a very real part of the curriculum. It presupposes that students can take on some of the responsibility for their own learning and can take personal action to solve problems, resolve conflicts, discuss alternatives, and focus on thinking as a vital element of the curriculum. It provides students with opportunities to use their newly acquired knowledge in meaningful, real-life activities and assists them in working at higher levels of thinking (see Levels of Questions ).

Here is a five-stage model that most students can easily memorize and put into action and which has direct applications to many areas of the curriculum as well as everyday life:

Expert Opinion

Here are some techniques that will help students understand the nature of a problem and the conditions that surround it:

List all related relevant facts.
Make a list of all the given information.
Restate the problem in their own words.
List the conditions that surround a problem.
Describe related known problems.

It's Elementary

For younger students, illustrations are helpful in organizing data, manipulating information, and outlining the limits of a problem and its possible solution(s). Students can use drawings to help them look at a problem from many different perspectives.

Understand the problem. It's important that students understand the nature of a problem and its related goals. Encourage students to frame a problem in their own words.

Describe any barriers. Students need to be aware of any barriers or constraints that may be preventing them from achieving their goal. In short, what is creating the problem? Encouraging students to verbalize these impediments is always an important step.

Identify various solutions. After the nature and parameters of a problem are understood, students will need to select one or more appropriate strategies to help resolve the problem. Students need to understand that they have many strategies available to them and that no single strategy will work for all problems. Here are some problem-solving possibilities:

Create visual images. Many problem-solvers find it useful to create “mind pictures” of a problem and its potential solutions prior to working on the problem. Mental imaging allows the problem-solvers to map out many dimensions of a problem and “see” it clearly.

Guesstimate. Give students opportunities to engage in some trial-and-error approaches to problem-solving. It should be understood, however, that this is not a singular approach to problem-solving but rather an attempt to gather some preliminary data.

Create a table. A table is an orderly arrangement of data. When students have opportunities to design and create tables of information, they begin to understand that they can group and organize most data relative to a problem.

Use manipulatives. By moving objects around on a table or desk, students can develop patterns and organize elements of a problem into recognizable and visually satisfying components.

Work backward. It's frequently helpful for students to take the data presented at the end of a problem and use a series of computations to arrive at the data presented at the beginning of the problem.

Look for a pattern. Looking for patterns is an important problem-solving strategy because many problems are similar and fall into predictable patterns. A pattern, by definition, is a regular, systematic repetition and may be numerical, visual, or behavioral.

Create a systematic list. Recording information in list form is a process used quite frequently to map out a plan of attack for defining and solving problems. Encourage students to record their ideas in lists to determine regularities, patterns, or similarities between problem elements.

Try out a solution. When working through a strategy or combination of strategies, it will be important for students to …

Keep accurate and up-to-date records of their thoughts, proceedings, and procedures. Recording the data collected, the predictions made, and the strategies used is an important part of the problem solving process.

Try to work through a selected strategy or combination of strategies until it becomes evident that it's not working, it needs to be modified, or it is yielding inappropriate data. As students become more proficient problem-solvers, they should feel comfortable rejecting potential strategies at any time during their quest for solutions.

Monitor with great care the steps undertaken as part of a solution. Although it might be a natural tendency for students to “rush” through a strategy to arrive at a quick answer, encourage them to carefully assess and monitor their progress.

Feel comfortable putting a problem aside for a period of time and tackling it at a later time. For example, scientists rarely come up with a solution the first time they approach a problem. Students should also feel comfortable letting a problem rest for a while and returning to it later.

Evaluate the results. It's vitally important that students have multiple opportunities to assess their own problem-solving skills and the solutions they generate from using those skills. Frequently, students are overly dependent upon teachers to evaluate their performance in the classroom. The process of self-assessment is not easy, however. It involves risk-taking, self-assurance, and a certain level of independence. But it can be effectively promoted by asking students questions such as “How do you feel about your progress so far?” “Are you satisfied with the results you obtained?” and “Why do you believe this is an appropriate response to the problem?”

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Problem-Solving Method in Teaching

The problem-solving method is a highly effective teaching strategy that is designed to help students develop critical thinking skills and problem-solving abilities . It involves providing students with real-world problems and challenges that require them to apply their knowledge, skills, and creativity to find solutions. This method encourages active learning, promotes collaboration, and allows students to take ownership of their learning.

Definition of problem-solving method.

Problem-solving is a process of identifying, analyzing, and resolving problems. The problem-solving method in teaching involves providing students with real-world problems that they must solve through collaboration and critical thinking. This method encourages students to apply their knowledge and creativity to develop solutions that are effective and practical.

Meaning of Problem-Solving Method

The meaning and Definition of problem-solving are given by different Scholars. These are-

Woodworth and Marquis(1948) : Problem-solving behavior occurs in novel or difficult situations in which a solution is not obtainable by the habitual methods of applying concepts and principles derived from past experience in very similar situations.

Skinner (1968): Problem-solving is a process of overcoming difficulties that appear to interfere with the attainment of a goal. It is the procedure of making adjustments in spite of interference

Benefits of Problem-Solving Method

The problem-solving method has several benefits for both students and teachers. These benefits include:

Encourages active learning: The problem-solving method encourages students to actively participate in their own learning by engaging them in real-world problems that require critical thinking and collaboration
Promotes collaboration: Problem-solving requires students to work together to find solutions. This promotes teamwork, communication, and cooperation.
Builds critical thinking skills: The problem-solving method helps students develop critical thinking skills by providing them with opportunities to analyze and evaluate problems
Increases motivation: When students are engaged in solving real-world problems, they are more motivated to learn and apply their knowledge.
Enhances creativity: The problem-solving method encourages students to be creative in finding solutions to problems.

Steps in Problem-Solving Method

The problem-solving method involves several steps that teachers can use to guide their students. These steps include

Identifying the problem: The first step in problem-solving is identifying the problem that needs to be solved. Teachers can present students with a real-world problem or challenge that requires critical thinking and collaboration.
Analyzing the problem: Once the problem is identified, students should analyze it to determine its scope and underlying causes.
Generating solutions: After analyzing the problem, students should generate possible solutions. This step requires creativity and critical thinking.
Evaluating solutions: The next step is to evaluate each solution based on its effectiveness and practicality
Selecting the best solution: The final step is to select the best solution and implement it.

Verification of the concluded solution or Hypothesis

The solution arrived at or the conclusion drawn must be further verified by utilizing it in solving various other likewise problems. In case, the derived solution helps in solving these problems, then and only then if one is free to agree with his finding regarding the solution. The verified solution may then become a useful product of his problem-solving behavior that can be utilized in solving further problems. The above steps can be utilized in solving various problems thereby fostering creative thinking ability in an individual.

The problem-solving method is an effective teaching strategy that promotes critical thinking, creativity, and collaboration. It provides students with real-world problems that require them to apply their knowledge and skills to find solutions. By using the problem-solving method, teachers can help their students develop the skills they need to succeed in school and in life.

Jonassen, D. (2011). Learning to solve problems: A handbook for designing problem-solving learning environments. Routledge.
Hmelo-Silver, C. E. (2004). Problem-based learning: What and how do students learn? Educational Psychology Review, 16(3), 235-266.
Mergendoller, J. R., Maxwell, N. L., & Bellisimo, Y. (2006). The effectiveness of problem-based instruction: A comparative study of instructional methods and student characteristics. Interdisciplinary Journal of Problem-based Learning, 1(2), 49-69.
Richey, R. C., Klein, J. D., & Tracey, M. W. (2011). The instructional design knowledge base: Theory, research, and practice. Routledge.
Savery, J. R., & Duffy, T. M. (2001). Problem-based learning: An instructional model and its constructivist framework. CRLT Technical Report No. 16-01, University of Michigan. Wojcikowski, J. (2013). Solving real-world problems through problem-based learning. College Teaching, 61(4), 153-156

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Values of teaching life science in Secondary School

Cultural factors influencing Education: Race, Class & Gender

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5 Teaching Mathematics Through Problem Solving

Janet Stramel

In his book “How to Solve It,” George Pólya (1945) said, “One of the most important tasks of the teacher is to help his students. This task is not quite easy; it demands time, practice, devotion, and sound principles. The student should acquire as much experience of independent work as possible. But if he is left alone with his problem without any help, he may make no progress at all. If the teacher helps too much, nothing is left to the student. The teacher should help, but not too much and not too little, so that the student shall have a reasonable share of the work.” (page 1)

What is a problem in mathematics? A problem is “any task or activity for which the students have no prescribed or memorized rules or methods, nor is there a perception by students that there is a specific ‘correct’ solution method” (Hiebert, et. al., 1997). Problem solving in mathematics is one of the most important topics to teach; learning to problem solve helps students develop a sense of solving real-life problems and apply mathematics to real world situations. It is also used for a deeper understanding of mathematical concepts. Learning “math facts” is not enough; students must also learn how to use these facts to develop their thinking skills.

According to NCTM (2010), the term “problem solving” refers to mathematical tasks that have the potential to provide intellectual challenges for enhancing students’ mathematical understanding and development. When you first hear “problem solving,” what do you think about? Story problems or word problems? Story problems may be limited to and not “problematic” enough. For example, you may ask students to find the area of a rectangle, given the length and width. This type of problem is an exercise in computation and can be completed mindlessly without understanding the concept of area. Worthwhile problems includes problems that are truly problematic and have the potential to provide contexts for students’ mathematical development.

There are three ways to solve problems: teaching for problem solving, teaching about problem solving, and teaching through problem solving.

Teaching for problem solving begins with learning a skill. For example, students are learning how to multiply a two-digit number by a one-digit number, and the story problems you select are multiplication problems. Be sure when you are teaching for problem solving, you select or develop tasks that can promote the development of mathematical understanding.

Teaching about problem solving begins with suggested strategies to solve a problem. For example, “draw a picture,” “make a table,” etc. You may see posters in teachers’ classrooms of the “Problem Solving Method” such as: 1) Read the problem, 2) Devise a plan, 3) Solve the problem, and 4) Check your work. There is little or no evidence that students’ problem-solving abilities are improved when teaching about problem solving. Students will see a word problem as a separate endeavor and focus on the steps to follow rather than the mathematics. In addition, students will tend to use trial and error instead of focusing on sense making.

Teaching through problem solving focuses students’ attention on ideas and sense making and develops mathematical practices. Teaching through problem solving also develops a student’s confidence and builds on their strengths. It allows for collaboration among students and engages students in their own learning.

Consider the following worthwhile-problem criteria developed by Lappan and Phillips (1998):

The problem has important, useful mathematics embedded in it.
The problem requires high-level thinking and problem solving.
The problem contributes to the conceptual development of students.
The problem creates an opportunity for the teacher to assess what his or her students are learning and where they are experiencing difficulty.
The problem can be approached by students in multiple ways using different solution strategies.
The problem has various solutions or allows different decisions or positions to be taken and defended.
The problem encourages student engagement and discourse.
The problem connects to other important mathematical ideas.
The problem promotes the skillful use of mathematics.
The problem provides an opportunity to practice important skills.

Of course, not every problem will include all of the above. Sometimes, you will choose a problem because your students need an opportunity to practice a certain skill.

Key features of a good mathematics problem includes:

It must begin where the students are mathematically.
The feature of the problem must be the mathematics that students are to learn.
It must require justifications and explanations for both answers and methods of solving.

Problem solving is not a neat and orderly process. Think about needlework. On the front side, it is neat and perfect and pretty.

But look at the b ack.

It is messy and full of knots and loops. Problem solving in mathematics is also like this and we need to help our students be “messy” with problem solving; they need to go through those knots and loops and learn how to solve problems with the teacher’s guidance.

When you teach through problem solving , your students are focused on ideas and sense-making and they develop confidence in mathematics!

Mathematics Tasks and Activities that Promote Teaching through Problem Solving

Choosing the Right Task

Selecting activities and/or tasks is the most significant decision teachers make that will affect students’ learning. Consider the following questions:

Teachers must do the activity first. What is problematic about the activity? What will you need to do BEFORE the activity and AFTER the activity? Additionally, think how your students would do the activity.
What mathematical ideas will the activity develop? Are there connections to other related mathematics topics, or other content areas?
Can the activity accomplish your learning objective/goals?

Low Floor High Ceiling Tasks

By definition, a “ low floor/high ceiling task ” is a mathematical activity where everyone in the group can begin and then work on at their own level of engagement. Low Floor High Ceiling Tasks are activities that everyone can begin and work on based on their own level, and have many possibilities for students to do more challenging mathematics. One gauge of knowing whether an activity is a Low Floor High Ceiling Task is when the work on the problems becomes more important than the answer itself, and leads to rich mathematical discourse [Hover: ways of representing, thinking, talking, agreeing, and disagreeing; the way ideas are exchanged and what the ideas entail; and as being shaped by the tasks in which students engage as well as by the nature of the learning environment].

The strengths of using Low Floor High Ceiling Tasks:

Allows students to show what they can do, not what they can’t.
Provides differentiation to all students.
Promotes a positive classroom environment.
Advances a growth mindset in students
Aligns with the Standards for Mathematical Practice

Examples of some Low Floor High Ceiling Tasks can be found at the following sites:

YouCubed – under grades choose Low Floor High Ceiling
NRICH Creating a Low Threshold High Ceiling Classroom
Inside Mathematics Problems of the Month

Math in 3-Acts

Math in 3-Acts was developed by Dan Meyer to spark an interest in and engage students in thought-provoking mathematical inquiry. Math in 3-Acts is a whole-group mathematics task consisting of three distinct parts:

Act One is about noticing and wondering. The teacher shares with students an image, video, or other situation that is engaging and perplexing. Students then generate questions about the situation.

In Act Two , the teacher offers some information for the students to use as they find the solutions to the problem.

Act Three is the “reveal.” Students share their thinking as well as their solutions.

“Math in 3 Acts” is a fun way to engage your students, there is a low entry point that gives students confidence, there are multiple paths to a solution, and it encourages students to work in groups to solve the problem. Some examples of Math in 3-Acts can be found at the following websites:

Dan Meyer’s Three-Act Math Tasks
Graham Fletcher3-Act Tasks ]
Math in 3-Acts: Real World Math Problems to Make Math Contextual, Visual and Concrete

Number Talks

Number talks are brief, 5-15 minute discussions that focus on student solutions for a mental math computation problem. Students share their different mental math processes aloud while the teacher records their thinking visually on a chart or board. In addition, students learn from each other’s strategies as they question, critique, or build on the strategies that are shared.. To use a “number talk,” you would include the following steps:

The teacher presents a problem for students to solve mentally.
Provide adequate “ wait time .”
The teacher calls on a students and asks, “What were you thinking?” and “Explain your thinking.”
For each student who volunteers to share their strategy, write their thinking on the board. Make sure to accurately record their thinking; do not correct their responses.
Invite students to question each other about their strategies, compare and contrast the strategies, and ask for clarification about strategies that are confusing.

“Number Talks” can be used as an introduction, a warm up to a lesson, or an extension. Some examples of Number Talks can be found at the following websites:

Inside Mathematics Number Talks
Number Talks Build Numerical Reasoning

Saying “This is Easy”

“This is easy.” Three little words that can have a big impact on students. What may be “easy” for one person, may be more “difficult” for someone else. And saying “this is easy” defeats the purpose of a growth mindset classroom, where students are comfortable making mistakes.

When the teacher says, “this is easy,” students may think,

“Everyone else understands and I don’t. I can’t do this!”
Students may just give up and surrender the mathematics to their classmates.
Students may shut down.

Instead, you and your students could say the following:

“I think I can do this.”
“I have an idea I want to try.”
“I’ve seen this kind of problem before.”

Tracy Zager wrote a short article, “This is easy”: The Little Phrase That Causes Big Problems” that can give you more information. Read Tracy Zager’s article here.

Using “Worksheets”

Do you want your students to memorize concepts, or do you want them to understand and apply the mathematics for different situations?

What is a “worksheet” in mathematics? It is a paper and pencil assignment when no other materials are used. A worksheet does not allow your students to use hands-on materials/manipulatives [Hover: physical objects that are used as teaching tools to engage students in the hands-on learning of mathematics]; and worksheets are many times “naked number” with no context. And a worksheet should not be used to enhance a hands-on activity.

Students need time to explore and manipulate materials in order to learn the mathematics concept. Worksheets are just a test of rote memory. Students need to develop those higher-order thinking skills, and worksheets will not allow them to do that.

One productive belief from the NCTM publication, Principles to Action (2014), states, “Students at all grade levels can benefit from the use of physical and virtual manipulative materials to provide visual models of a range of mathematical ideas.”

You may need an “activity sheet,” a “graphic organizer,” etc. as you plan your mathematics activities/lessons, but be sure to include hands-on manipulatives. Using manipulatives can

Provide your students a bridge between the concrete and abstract
Serve as models that support students’ thinking
Provide another representation
Support student engagement
Give students ownership of their own learning.

Adapted from “ The Top 5 Reasons for Using Manipulatives in the Classroom ”.

any task or activity for which the students have no prescribed or memorized rules or methods, nor is there a perception by students that there is a specific ‘correct’ solution method

should be intriguing and contain a level of challenge that invites speculation and hard work, and directs students to investigate important mathematical ideas and ways of thinking toward the learning

involves teaching a skill so that a student can later solve a story problem

when we teach students how to problem solve

teaching mathematics content through real contexts, problems, situations, and models

a mathematical activity where everyone in the group can begin and then work on at their own level of engagement

20 seconds to 2 minutes for students to make sense of questions

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Teaching Students About Black Nationalism

teaching students about harquebuses, teaching students about pegasus of greek mythology, teaching students about the geography of italy, teaching students about christology, teaching students about carnauba, teaching students about parthenogenesis, teaching students about the origin of peace sign, teaching students about the color of water, teaching students about the story of judas and jesus, strategies and methods to teach students problem solving and critical thinking skills.

The ability to problem solve and think critically are two of the most important skills that PreK-12 students can learn. Why? Because students need these skills to succeed in their academics and in life in general. It allows them to find a solution to issues and complex situations that are thrown there way, even if this is the first time they are faced with the predicament.

Okay, we know that these are essential skills that are also difficult to master. So how can we teach our students problem solve and think critically? I am glad you asked. In this piece will list and discuss strategies and methods that you can use to teach your students to do just that.

Direct Analogy Method

A method of problem-solving in which a problem is compared to similar problems in nature or other settings, providing solutions that could potentially be applied.

Attribute Listing

A technique used to encourage creative thinking in which the parts of a subject, problem, or task are listed, and then ways to change those component parts are examined.

Attribute Modifying

A technique used to encourage creative thinking in which the parts of a subject, problem, or task are listed, and then options for changing or improving each part are considered.

Attribute Transferring

A technique used to encourage creative thinking in which the parts of a subject, problem or task listed and then the problem solver uses analogies to other contexts to generate and consider potential solutions.

Morphological Synthesis

A technique used to encourage creative problem solving which extends on attribute transferring. A matrix is created, listing concrete attributes along the x-axis, and the ideas from a second attribute along with the y-axis, yielding a long list of idea combinations.

SCAMPER stands for Substitute, Combine, Adapt, Modify-Magnify-Minify, Put to other uses, and Reverse or Rearrange. It is an idea checklist for solving design problems.

Direct Analogy

A problem-solving technique in which an individual is asked to consider the ways problems of this type are solved in nature.

Personal Analogy

A problem-solving technique in which an individual is challenged to become part of the problem to view it from a new perspective and identify possible solutions.

Fantasy Analogy

A problem-solving process in which participants are asked to consider outlandish, fantastic or bizarre solutions which may lead to original and ground-breaking ideas.

Symbolic Analogy

A problem-solving technique in which participants are challenged to generate a two-word phrase related to the design problem being considered and that appears self-contradictory. The process of brainstorming this phrase can stimulate design ideas.

Implementation Charting

An activity in which problem solvers are asked to identify the next steps to implement their creative ideas. This step follows the idea generation stage and the narrowing of ideas to one or more feasible solutions. The process helps participants to view implementation as a viable next step.

Thinking Skills

Skills aimed at aiding students to be critical, logical, and evaluative thinkers. They include analysis, comparison, classification, synthesis, generalization, discrimination, inference, planning, predicting, and identifying cause-effect relationships.

Can you think of any additional problems solving techniques that teachers use to improve their student’s problem-solving skills?

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35 problem-solving techniques and methods for solving complex problems

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How do you identify problems?

How do you identify the right solution.

Tips for more effective problem-solving

Complete problem-solving methods

Problem-solving techniques to identify and analyze problems
Problem-solving techniques for developing solutions

Problem-solving warm-up activities

Closing activities for a problem-solving process.

Before you can move towards finding the right solution for a given problem, you first need to identify and define the problem you wish to solve.

Here, you want to clearly articulate what the problem is and allow your group to do the same. Remember that everyone in a group is likely to have differing perspectives and alignment is necessary in order to help the group move forward.

Identifying a problem accurately also requires that all members of a group are able to contribute their views in an open and safe manner. It can be scary for people to stand up and contribute, especially if the problems or challenges are emotive or personal in nature. Be sure to try and create a psychologically safe space for these kinds of discussions.

Remember that problem analysis and further discussion are also important. Not taking the time to fully analyze and discuss a challenge can result in the development of solutions that are not fit for purpose or do not address the underlying issue.

Successfully identifying and then analyzing a problem means facilitating a group through activities designed to help them clearly and honestly articulate their thoughts and produce usable insight.

With this data, you might then produce a problem statement that clearly describes the problem you wish to be addressed and also state the goal of any process you undertake to tackle this issue.

Finding solutions is the end goal of any process. Complex organizational challenges can only be solved with an appropriate solution but discovering them requires using the right problem-solving tool.

After you’ve explored a problem and discussed ideas, you need to help a team discuss and choose the right solution. Consensus tools and methods such as those below help a group explore possible solutions before then voting for the best. They’re a great way to tap into the collective intelligence of the group for great results!

Remember that the process is often iterative. Great problem solvers often roadtest a viable solution in a measured way to see what works too. While you might not get the right solution on your first try, the methods below help teams land on the most likely to succeed solution while also holding space for improvement.

Every effective problem solving process begins with an agenda . A well-structured workshop is one of the best methods for successfully guiding a group from exploring a problem to implementing a solution.

In SessionLab, it’s easy to go from an idea to a complete agenda . Start by dragging and dropping your core problem solving activities into place . Add timings, breaks and necessary materials before sharing your agenda with your colleagues.

The resulting agenda will be your guide to an effective and productive problem solving session that will also help you stay organized on the day!

Tips for more effective problem solving

Problem-solving activities are only one part of the puzzle. While a great method can help unlock your team’s ability to solve problems, without a thoughtful approach and strong facilitation the solutions may not be fit for purpose.

Let’s take a look at some problem-solving tips you can apply to any process to help it be a success!

Clearly define the problem

Jumping straight to solutions can be tempting, though without first clearly articulating a problem, the solution might not be the right one. Many of the problem-solving activities below include sections where the problem is explored and clearly defined before moving on.

This is a vital part of the problem-solving process and taking the time to fully define an issue can save time and effort later. A clear definition helps identify irrelevant information and it also ensures that your team sets off on the right track.

Don’t jump to conclusions

It’s easy for groups to exhibit cognitive bias or have preconceived ideas about both problems and potential solutions. Be sure to back up any problem statements or potential solutions with facts, research, and adequate forethought.

The best techniques ask participants to be methodical and challenge preconceived notions. Make sure you give the group enough time and space to collect relevant information and consider the problem in a new way. By approaching the process with a clear, rational mindset, you’ll often find that better solutions are more forthcoming.

Try different approaches

Problems come in all shapes and sizes and so too should the methods you use to solve them. If you find that one approach isn’t yielding results and your team isn’t finding different solutions, try mixing it up. You’ll be surprised at how using a new creative activity can unblock your team and generate great solutions.

Don’t take it personally

Depending on the nature of your team or organizational problems, it’s easy for conversations to get heated. While it’s good for participants to be engaged in the discussions, ensure that emotions don’t run too high and that blame isn’t thrown around while finding solutions.

You’re all in it together, and even if your team or area is seeing problems, that isn’t necessarily a disparagement of you personally. Using facilitation skills to manage group dynamics is one effective method of helping conversations be more constructive.

Get the right people in the room

Your problem-solving method is often only as effective as the group using it. Getting the right people on the job and managing the number of people present is important too!

If the group is too small, you may not get enough different perspectives to effectively solve a problem. If the group is too large, you can go round and round during the ideation stages.

Creating the right group makeup is also important in ensuring you have the necessary expertise and skillset to both identify and follow up on potential solutions. Carefully consider who to include at each stage to help ensure your problem-solving method is followed and positioned for success.

Document everything

The best solutions can take refinement, iteration, and reflection to come out. Get into a habit of documenting your process in order to keep all the learnings from the session and to allow ideas to mature and develop. Many of the methods below involve the creation of documents or shared resources. Be sure to keep and share these so everyone can benefit from the work done!

Bring a facilitator

Facilitation is all about making group processes easier. With a subject as potentially emotive and important as problem-solving, having an impartial third party in the form of a facilitator can make all the difference in finding great solutions and keeping the process moving. Consider bringing a facilitator to your problem-solving session to get better results and generate meaningful solutions!

Develop your problem-solving skills

It takes time and practice to be an effective problem solver. While some roles or participants might more naturally gravitate towards problem-solving, it can take development and planning to help everyone create better solutions.

You might develop a training program, run a problem-solving workshop or simply ask your team to practice using the techniques below. Check out our post on problem-solving skills to see how you and your group can develop the right mental process and be more resilient to issues too!

Design a great agenda

Workshops are a great format for solving problems. With the right approach, you can focus a group and help them find the solutions to their own problems. But designing a process can be time-consuming and finding the right activities can be difficult.

Check out our workshop planning guide to level-up your agenda design and start running more effective workshops. Need inspiration? Check out templates designed by expert facilitators to help you kickstart your process!

In this section, we’ll look at in-depth problem-solving methods that provide a complete end-to-end process for developing effective solutions. These will help guide your team from the discovery and definition of a problem through to delivering the right solution.

If you’re looking for an all-encompassing method or problem-solving model, these processes are a great place to start. They’ll ask your team to challenge preconceived ideas and adopt a mindset for solving problems more effectively.

Six Thinking Hats
Lightning Decision Jam
Problem Definition Process
Discovery & Action Dialogue

Design Sprint 2.0

Open Space Technology

1. Six Thinking Hats

Individual approaches to solving a problem can be very different based on what team or role an individual holds. It can be easy for existing biases or perspectives to find their way into the mix, or for internal politics to direct a conversation.

Six Thinking Hats is a classic method for identifying the problems that need to be solved and enables your team to consider them from different angles, whether that is by focusing on facts and data, creative solutions, or by considering why a particular solution might not work.

Like all problem-solving frameworks, Six Thinking Hats is effective at helping teams remove roadblocks from a conversation or discussion and come to terms with all the aspects necessary to solve complex problems.

2. Lightning Decision Jam

Featured courtesy of Jonathan Courtney of AJ&Smart Berlin, Lightning Decision Jam is one of those strategies that should be in every facilitation toolbox. Exploring problems and finding solutions is often creative in nature, though as with any creative process, there is the potential to lose focus and get lost.

Unstructured discussions might get you there in the end, but it’s much more effective to use a method that creates a clear process and team focus.

In Lightning Decision Jam, participants are invited to begin by writing challenges, concerns, or mistakes on post-its without discussing them before then being invited by the moderator to present them to the group.

From there, the team vote on which problems to solve and are guided through steps that will allow them to reframe those problems, create solutions and then decide what to execute on.

By deciding the problems that need to be solved as a team before moving on, this group process is great for ensuring the whole team is aligned and can take ownership over the next stages.

Lightning Decision Jam (LDJ) #action #decision making #problem solving #issue analysis #innovation #design #remote-friendly The problem with anything that requires creative thinking is that it’s easy to get lost—lose focus and fall into the trap of having useless, open-ended, unstructured discussions. Here’s the most effective solution I’ve found: Replace all open, unstructured discussion with a clear process. What to use this exercise for: Anything which requires a group of people to make decisions, solve problems or discuss challenges. It’s always good to frame an LDJ session with a broad topic, here are some examples: The conversion flow of our checkout Our internal design process How we organise events Keeping up with our competition Improving sales flow

3. Problem Definition Process

While problems can be complex, the problem-solving methods you use to identify and solve those problems can often be simple in design.

By taking the time to truly identify and define a problem before asking the group to reframe the challenge as an opportunity, this method is a great way to enable change.

Begin by identifying a focus question and exploring the ways in which it manifests before splitting into five teams who will each consider the problem using a different method: escape, reversal, exaggeration, distortion or wishful. Teams develop a problem objective and create ideas in line with their method before then feeding them back to the group.

This method is great for enabling in-depth discussions while also creating space for finding creative solutions too!

Problem Definition #problem solving #idea generation #creativity #online #remote-friendly A problem solving technique to define a problem, challenge or opportunity and to generate ideas.

4. The 5 Whys

Sometimes, a group needs to go further with their strategies and analyze the root cause at the heart of organizational issues. An RCA or root cause analysis is the process of identifying what is at the heart of business problems or recurring challenges.

The 5 Whys is a simple and effective method of helping a group go find the root cause of any problem or challenge and conduct analysis that will deliver results.

By beginning with the creation of a problem statement and going through five stages to refine it, The 5 Whys provides everything you need to truly discover the cause of an issue.

The 5 Whys #hyperisland #innovation This simple and powerful method is useful for getting to the core of a problem or challenge. As the title suggests, the group defines a problems, then asks the question “why” five times, often using the resulting explanation as a starting point for creative problem solving.

5. World Cafe

World Cafe is a simple but powerful facilitation technique to help bigger groups to focus their energy and attention on solving complex problems.

World Cafe enables this approach by creating a relaxed atmosphere where participants are able to self-organize and explore topics relevant and important to them which are themed around a central problem-solving purpose. Create the right atmosphere by modeling your space after a cafe and after guiding the group through the method, let them take the lead!

Making problem-solving a part of your organization’s culture in the long term can be a difficult undertaking. More approachable formats like World Cafe can be especially effective in bringing people unfamiliar with workshops into the fold.

World Cafe #hyperisland #innovation #issue analysis World Café is a simple yet powerful method, originated by Juanita Brown, for enabling meaningful conversations driven completely by participants and the topics that are relevant and important to them. Facilitators create a cafe-style space and provide simple guidelines. Participants then self-organize and explore a set of relevant topics or questions for conversation.

6. Discovery & Action Dialogue (DAD)

One of the best approaches is to create a safe space for a group to share and discover practices and behaviors that can help them find their own solutions.

With DAD, you can help a group choose which problems they wish to solve and which approaches they will take to do so. It’s great at helping remove resistance to change and can help get buy-in at every level too!

This process of enabling frontline ownership is great in ensuring follow-through and is one of the methods you will want in your toolbox as a facilitator.

Discovery & Action Dialogue (DAD) #idea generation #liberating structures #action #issue analysis #remote-friendly DADs make it easy for a group or community to discover practices and behaviors that enable some individuals (without access to special resources and facing the same constraints) to find better solutions than their peers to common problems. These are called positive deviant (PD) behaviors and practices. DADs make it possible for people in the group, unit, or community to discover by themselves these PD practices. DADs also create favorable conditions for stimulating participants’ creativity in spaces where they can feel safe to invent new and more effective practices. Resistance to change evaporates as participants are unleashed to choose freely which practices they will adopt or try and which problems they will tackle. DADs make it possible to achieve frontline ownership of solutions.

7. Design Sprint 2.0

Want to see how a team can solve big problems and move forward with prototyping and testing solutions in a few days? The Design Sprint 2.0 template from Jake Knapp, author of Sprint, is a complete agenda for a with proven results.

Developing the right agenda can involve difficult but necessary planning. Ensuring all the correct steps are followed can also be stressful or time-consuming depending on your level of experience.

Use this complete 4-day workshop template if you are finding there is no obvious solution to your challenge and want to focus your team around a specific problem that might require a shortcut to launching a minimum viable product or waiting for the organization-wide implementation of a solution.

8. Open space technology

Open space technology- developed by Harrison Owen – creates a space where large groups are invited to take ownership of their problem solving and lead individual sessions. Open space technology is a great format when you have a great deal of expertise and insight in the room and want to allow for different takes and approaches on a particular theme or problem you need to be solved.

Start by bringing your participants together to align around a central theme and focus their efforts. Explain the ground rules to help guide the problem-solving process and then invite members to identify any issue connecting to the central theme that they are interested in and are prepared to take responsibility for.

Once participants have decided on their approach to the core theme, they write their issue on a piece of paper, announce it to the group, pick a session time and place, and post the paper on the wall. As the wall fills up with sessions, the group is then invited to join the sessions that interest them the most and which they can contribute to, then you’re ready to begin!

Everyone joins the problem-solving group they’ve signed up to, record the discussion and if appropriate, findings can then be shared with the rest of the group afterward.

Open Space Technology #action plan #idea generation #problem solving #issue analysis #large group #online #remote-friendly Open Space is a methodology for large groups to create their agenda discerning important topics for discussion, suitable for conferences, community gatherings and whole system facilitation

Techniques to identify and analyze problems

Using a problem-solving method to help a team identify and analyze a problem can be a quick and effective addition to any workshop or meeting.

While further actions are always necessary, you can generate momentum and alignment easily, and these activities are a great place to get started.

We’ve put together this list of techniques to help you and your team with problem identification, analysis, and discussion that sets the foundation for developing effective solutions.

Let’s take a look!

The Creativity Dice
Fishbone Analysis
Problem Tree
SWOT Analysis
Agreement-Certainty Matrix
The Journalistic Six
LEGO Challenge
What, So What, Now What?
Journalists

Individual and group perspectives are incredibly important, but what happens if people are set in their minds and need a change of perspective in order to approach a problem more effectively?

Flip It is a method we love because it is both simple to understand and run, and allows groups to understand how their perspectives and biases are formed.

Participants in Flip It are first invited to consider concerns, issues, or problems from a perspective of fear and write them on a flip chart. Then, the group is asked to consider those same issues from a perspective of hope and flip their understanding.

No problem and solution is free from existing bias and by changing perspectives with Flip It, you can then develop a problem solving model quickly and effectively.

Flip It! #gamestorming #problem solving #action Often, a change in a problem or situation comes simply from a change in our perspectives. Flip It! is a quick game designed to show players that perspectives are made, not born.

10. The Creativity Dice

One of the most useful problem solving skills you can teach your team is of approaching challenges with creativity, flexibility, and openness. Games like The Creativity Dice allow teams to overcome the potential hurdle of too much linear thinking and approach the process with a sense of fun and speed.

In The Creativity Dice, participants are organized around a topic and roll a dice to determine what they will work on for a period of 3 minutes at a time. They might roll a 3 and work on investigating factual information on the chosen topic. They might roll a 1 and work on identifying the specific goals, standards, or criteria for the session.

Encouraging rapid work and iteration while asking participants to be flexible are great skills to cultivate. Having a stage for idea incubation in this game is also important. Moments of pause can help ensure the ideas that are put forward are the most suitable.

The Creativity Dice #creativity #problem solving #thiagi #issue analysis Too much linear thinking is hazardous to creative problem solving. To be creative, you should approach the problem (or the opportunity) from different points of view. You should leave a thought hanging in mid-air and move to another. This skipping around prevents premature closure and lets your brain incubate one line of thought while you consciously pursue another.

11. Fishbone Analysis

Organizational or team challenges are rarely simple, and it’s important to remember that one problem can be an indication of something that goes deeper and may require further consideration to be solved.

Fishbone Analysis helps groups to dig deeper and understand the origins of a problem. It’s a great example of a root cause analysis method that is simple for everyone on a team to get their head around.

Participants in this activity are asked to annotate a diagram of a fish, first adding the problem or issue to be worked on at the head of a fish before then brainstorming the root causes of the problem and adding them as bones on the fish.

Using abstractions such as a diagram of a fish can really help a team break out of their regular thinking and develop a creative approach.

Fishbone Analysis #problem solving ##root cause analysis #decision making #online facilitation A process to help identify and understand the origins of problems, issues or observations.

12. Problem Tree

Encouraging visual thinking can be an essential part of many strategies. By simply reframing and clarifying problems, a group can move towards developing a problem solving model that works for them.

In Problem Tree, groups are asked to first brainstorm a list of problems – these can be design problems, team problems or larger business problems – and then organize them into a hierarchy. The hierarchy could be from most important to least important or abstract to practical, though the key thing with problem solving games that involve this aspect is that your group has some way of managing and sorting all the issues that are raised.

Once you have a list of problems that need to be solved and have organized them accordingly, you’re then well-positioned for the next problem solving steps.

Problem tree #define intentions #create #design #issue analysis A problem tree is a tool to clarify the hierarchy of problems addressed by the team within a design project; it represents high level problems or related sublevel problems.

13. SWOT Analysis

Chances are you’ve heard of the SWOT Analysis before. This problem-solving method focuses on identifying strengths, weaknesses, opportunities, and threats is a tried and tested method for both individuals and teams.

Start by creating a desired end state or outcome and bare this in mind – any process solving model is made more effective by knowing what you are moving towards. Create a quadrant made up of the four categories of a SWOT analysis and ask participants to generate ideas based on each of those quadrants.

Once you have those ideas assembled in their quadrants, cluster them together based on their affinity with other ideas. These clusters are then used to facilitate group conversations and move things forward.

SWOT analysis #gamestorming #problem solving #action #meeting facilitation The SWOT Analysis is a long-standing technique of looking at what we have, with respect to the desired end state, as well as what we could improve on. It gives us an opportunity to gauge approaching opportunities and dangers, and assess the seriousness of the conditions that affect our future. When we understand those conditions, we can influence what comes next.

14. Agreement-Certainty Matrix

Not every problem-solving approach is right for every challenge, and deciding on the right method for the challenge at hand is a key part of being an effective team.

The Agreement Certainty matrix helps teams align on the nature of the challenges facing them. By sorting problems from simple to chaotic, your team can understand what methods are suitable for each problem and what they can do to ensure effective results.

If you are already using Liberating Structures techniques as part of your problem-solving strategy, the Agreement-Certainty Matrix can be an invaluable addition to your process. We’ve found it particularly if you are having issues with recurring problems in your organization and want to go deeper in understanding the root cause.

Agreement-Certainty Matrix #issue analysis #liberating structures #problem solving You can help individuals or groups avoid the frequent mistake of trying to solve a problem with methods that are not adapted to the nature of their challenge. The combination of two questions makes it possible to easily sort challenges into four categories: simple, complicated, complex , and chaotic . A problem is simple when it can be solved reliably with practices that are easy to duplicate. It is complicated when experts are required to devise a sophisticated solution that will yield the desired results predictably. A problem is complex when there are several valid ways to proceed but outcomes are not predictable in detail. Chaotic is when the context is too turbulent to identify a path forward. A loose analogy may be used to describe these differences: simple is like following a recipe, complicated like sending a rocket to the moon, complex like raising a child, and chaotic is like the game “Pin the Tail on the Donkey.” The Liberating Structures Matching Matrix in Chapter 5 can be used as the first step to clarify the nature of a challenge and avoid the mismatches between problems and solutions that are frequently at the root of chronic, recurring problems.

Organizing and charting a team’s progress can be important in ensuring its success. SQUID (Sequential Question and Insight Diagram) is a great model that allows a team to effectively switch between giving questions and answers and develop the skills they need to stay on track throughout the process.

Begin with two different colored sticky notes – one for questions and one for answers – and with your central topic (the head of the squid) on the board. Ask the group to first come up with a series of questions connected to their best guess of how to approach the topic. Ask the group to come up with answers to those questions, fix them to the board and connect them with a line. After some discussion, go back to question mode by responding to the generated answers or other points on the board.

It’s rewarding to see a diagram grow throughout the exercise, and a completed SQUID can provide a visual resource for future effort and as an example for other teams.

SQUID #gamestorming #project planning #issue analysis #problem solving When exploring an information space, it’s important for a group to know where they are at any given time. By using SQUID, a group charts out the territory as they go and can navigate accordingly. SQUID stands for Sequential Question and Insight Diagram.

16. Speed Boat

To continue with our nautical theme, Speed Boat is a short and sweet activity that can help a team quickly identify what employees, clients or service users might have a problem with and analyze what might be standing in the way of achieving a solution.

Methods that allow for a group to make observations, have insights and obtain those eureka moments quickly are invaluable when trying to solve complex problems.

In Speed Boat, the approach is to first consider what anchors and challenges might be holding an organization (or boat) back. Bonus points if you are able to identify any sharks in the water and develop ideas that can also deal with competitors!

Speed Boat #gamestorming #problem solving #action Speedboat is a short and sweet way to identify what your employees or clients don’t like about your product/service or what’s standing in the way of a desired goal.

17. The Journalistic Six

Some of the most effective ways of solving problems is by encouraging teams to be more inclusive and diverse in their thinking.

Based on the six key questions journalism students are taught to answer in articles and news stories, The Journalistic Six helps create teams to see the whole picture. By using who, what, when, where, why, and how to facilitate the conversation and encourage creative thinking, your team can make sure that the problem identification and problem analysis stages of the are covered exhaustively and thoughtfully. Reporter’s notebook and dictaphone optional.

The Journalistic Six – Who What When Where Why How #idea generation #issue analysis #problem solving #online #creative thinking #remote-friendly A questioning method for generating, explaining, investigating ideas.

18. LEGO Challenge

Now for an activity that is a little out of the (toy) box. LEGO Serious Play is a facilitation methodology that can be used to improve creative thinking and problem-solving skills.

The LEGO Challenge includes giving each member of the team an assignment that is hidden from the rest of the group while they create a structure without speaking.

What the LEGO challenge brings to the table is a fun working example of working with stakeholders who might not be on the same page to solve problems. Also, it’s LEGO! Who doesn’t love LEGO!

LEGO Challenge #hyperisland #team A team-building activity in which groups must work together to build a structure out of LEGO, but each individual has a secret “assignment” which makes the collaborative process more challenging. It emphasizes group communication, leadership dynamics, conflict, cooperation, patience and problem solving strategy.

19. What, So What, Now What?

If not carefully managed, the problem identification and problem analysis stages of the problem-solving process can actually create more problems and misunderstandings.

The What, So What, Now What? problem-solving activity is designed to help collect insights and move forward while also eliminating the possibility of disagreement when it comes to identifying, clarifying, and analyzing organizational or work problems.

Facilitation is all about bringing groups together so that might work on a shared goal and the best problem-solving strategies ensure that teams are aligned in purpose, if not initially in opinion or insight.

Throughout the three steps of this game, you give everyone on a team to reflect on a problem by asking what happened, why it is important, and what actions should then be taken.

This can be a great activity for bringing our individual perceptions about a problem or challenge and contextualizing it in a larger group setting. This is one of the most important problem-solving skills you can bring to your organization.

W³ – What, So What, Now What? #issue analysis #innovation #liberating structures You can help groups reflect on a shared experience in a way that builds understanding and spurs coordinated action while avoiding unproductive conflict. It is possible for every voice to be heard while simultaneously sifting for insights and shaping new direction. Progressing in stages makes this practical—from collecting facts about What Happened to making sense of these facts with So What and finally to what actions logically follow with Now What . The shared progression eliminates most of the misunderstandings that otherwise fuel disagreements about what to do. Voila!

20. Journalists

Problem analysis can be one of the most important and decisive stages of all problem-solving tools. Sometimes, a team can become bogged down in the details and are unable to move forward.

Journalists is an activity that can avoid a group from getting stuck in the problem identification or problem analysis stages of the process.

In Journalists, the group is invited to draft the front page of a fictional newspaper and figure out what stories deserve to be on the cover and what headlines those stories will have. By reframing how your problems and challenges are approached, you can help a team move productively through the process and be better prepared for the steps to follow.

Journalists #vision #big picture #issue analysis #remote-friendly This is an exercise to use when the group gets stuck in details and struggles to see the big picture. Also good for defining a vision.

Problem-solving techniques for developing solutions

The success of any problem-solving process can be measured by the solutions it produces. After you’ve defined the issue, explored existing ideas, and ideated, it’s time to narrow down to the correct solution.

Use these problem-solving techniques when you want to help your team find consensus, compare possible solutions, and move towards taking action on a particular problem.

Improved Solutions
Four-Step Sketch
15% Solutions
How-Now-Wow matrix
Impact Effort Matrix

21. Mindspin

Brainstorming is part of the bread and butter of the problem-solving process and all problem-solving strategies benefit from getting ideas out and challenging a team to generate solutions quickly.

With Mindspin, participants are encouraged not only to generate ideas but to do so under time constraints and by slamming down cards and passing them on. By doing multiple rounds, your team can begin with a free generation of possible solutions before moving on to developing those solutions and encouraging further ideation.

This is one of our favorite problem-solving activities and can be great for keeping the energy up throughout the workshop. Remember the importance of helping people become engaged in the process – energizing problem-solving techniques like Mindspin can help ensure your team stays engaged and happy, even when the problems they’re coming together to solve are complex.

MindSpin #teampedia #idea generation #problem solving #action A fast and loud method to enhance brainstorming within a team. Since this activity has more than round ideas that are repetitive can be ruled out leaving more creative and innovative answers to the challenge.

22. Improved Solutions

After a team has successfully identified a problem and come up with a few solutions, it can be tempting to call the work of the problem-solving process complete. That said, the first solution is not necessarily the best, and by including a further review and reflection activity into your problem-solving model, you can ensure your group reaches the best possible result.

One of a number of problem-solving games from Thiagi Group, Improved Solutions helps you go the extra mile and develop suggested solutions with close consideration and peer review. By supporting the discussion of several problems at once and by shifting team roles throughout, this problem-solving technique is a dynamic way of finding the best solution.

Improved Solutions #creativity #thiagi #problem solving #action #team You can improve any solution by objectively reviewing its strengths and weaknesses and making suitable adjustments. In this creativity framegame, you improve the solutions to several problems. To maintain objective detachment, you deal with a different problem during each of six rounds and assume different roles (problem owner, consultant, basher, booster, enhancer, and evaluator) during each round. At the conclusion of the activity, each player ends up with two solutions to her problem.

23. Four Step Sketch

Creative thinking and visual ideation does not need to be confined to the opening stages of your problem-solving strategies. Exercises that include sketching and prototyping on paper can be effective at the solution finding and development stage of the process, and can be great for keeping a team engaged.

By going from simple notes to a crazy 8s round that involves rapidly sketching 8 variations on their ideas before then producing a final solution sketch, the group is able to iterate quickly and visually. Problem-solving techniques like Four-Step Sketch are great if you have a group of different thinkers and want to change things up from a more textual or discussion-based approach.

Four-Step Sketch #design sprint #innovation #idea generation #remote-friendly The four-step sketch is an exercise that helps people to create well-formed concepts through a structured process that includes: Review key information Start design work on paper, Consider multiple variations , Create a detailed solution . This exercise is preceded by a set of other activities allowing the group to clarify the challenge they want to solve. See how the Four Step Sketch exercise fits into a Design Sprint

24. 15% Solutions

Some problems are simpler than others and with the right problem-solving activities, you can empower people to take immediate actions that can help create organizational change.

Part of the liberating structures toolkit, 15% solutions is a problem-solving technique that focuses on finding and implementing solutions quickly. A process of iterating and making small changes quickly can help generate momentum and an appetite for solving complex problems.

Problem-solving strategies can live and die on whether people are onboard. Getting some quick wins is a great way of getting people behind the process.

It can be extremely empowering for a team to realize that problem-solving techniques can be deployed quickly and easily and delineate between things they can positively impact and those things they cannot change.

15% Solutions #action #liberating structures #remote-friendly You can reveal the actions, however small, that everyone can do immediately. At a minimum, these will create momentum, and that may make a BIG difference. 15% Solutions show that there is no reason to wait around, feel powerless, or fearful. They help people pick it up a level. They get individuals and the group to focus on what is within their discretion instead of what they cannot change. With a very simple question, you can flip the conversation to what can be done and find solutions to big problems that are often distributed widely in places not known in advance. Shifting a few grains of sand may trigger a landslide and change the whole landscape.

25. How-Now-Wow Matrix

The problem-solving process is often creative, as complex problems usually require a change of thinking and creative response in order to find the best solutions. While it’s common for the first stages to encourage creative thinking, groups can often gravitate to familiar solutions when it comes to the end of the process.

When selecting solutions, you don’t want to lose your creative energy! The How-Now-Wow Matrix from Gamestorming is a great problem-solving activity that enables a group to stay creative and think out of the box when it comes to selecting the right solution for a given problem.

Problem-solving techniques that encourage creative thinking and the ideation and selection of new solutions can be the most effective in organisational change. Give the How-Now-Wow Matrix a go, and not just for how pleasant it is to say out loud.

How-Now-Wow Matrix #gamestorming #idea generation #remote-friendly When people want to develop new ideas, they most often think out of the box in the brainstorming or divergent phase. However, when it comes to convergence, people often end up picking ideas that are most familiar to them. This is called a ‘creative paradox’ or a ‘creadox’. The How-Now-Wow matrix is an idea selection tool that breaks the creadox by forcing people to weigh each idea on 2 parameters.

26. Impact and Effort Matrix

All problem-solving techniques hope to not only find solutions to a given problem or challenge but to find the best solution. When it comes to finding a solution, groups are invited to put on their decision-making hats and really think about how a proposed idea would work in practice.

The Impact and Effort Matrix is one of the problem-solving techniques that fall into this camp, empowering participants to first generate ideas and then categorize them into a 2×2 matrix based on impact and effort.

Activities that invite critical thinking while remaining simple are invaluable. Use the Impact and Effort Matrix to move from ideation and towards evaluating potential solutions before then committing to them.

Impact and Effort Matrix #gamestorming #decision making #action #remote-friendly In this decision-making exercise, possible actions are mapped based on two factors: effort required to implement and potential impact. Categorizing ideas along these lines is a useful technique in decision making, as it obliges contributors to balance and evaluate suggested actions before committing to them.

27. Dotmocracy

If you’ve followed each of the problem-solving steps with your group successfully, you should move towards the end of your process with heaps of possible solutions developed with a specific problem in mind. But how do you help a group go from ideation to putting a solution into action?

Dotmocracy – or Dot Voting -is a tried and tested method of helping a team in the problem-solving process make decisions and put actions in place with a degree of oversight and consensus.

One of the problem-solving techniques that should be in every facilitator’s toolbox, Dot Voting is fast and effective and can help identify the most popular and best solutions and help bring a group to a decision effectively.

Dotmocracy #action #decision making #group prioritization #hyperisland #remote-friendly Dotmocracy is a simple method for group prioritization or decision-making. It is not an activity on its own, but a method to use in processes where prioritization or decision-making is the aim. The method supports a group to quickly see which options are most popular or relevant. The options or ideas are written on post-its and stuck up on a wall for the whole group to see. Each person votes for the options they think are the strongest, and that information is used to inform a decision.

All facilitators know that warm-ups and icebreakers are useful for any workshop or group process. Problem-solving workshops are no different.

Use these problem-solving techniques to warm up a group and prepare them for the rest of the process. Activating your group by tapping into some of the top problem-solving skills can be one of the best ways to see great outcomes from your session.

Check-in/Check-out
Doodling Together
Show and Tell
Constellations
Draw a Tree

28. Check-in / Check-out

Solid processes are planned from beginning to end, and the best facilitators know that setting the tone and establishing a safe, open environment can be integral to a successful problem-solving process.

Check-in / Check-out is a great way to begin and/or bookend a problem-solving workshop. Checking in to a session emphasizes that everyone will be seen, heard, and expected to contribute.

If you are running a series of meetings, setting a consistent pattern of checking in and checking out can really help your team get into a groove. We recommend this opening-closing activity for small to medium-sized groups though it can work with large groups if they’re disciplined!

Check-in / Check-out #team #opening #closing #hyperisland #remote-friendly Either checking-in or checking-out is a simple way for a team to open or close a process, symbolically and in a collaborative way. Checking-in/out invites each member in a group to be present, seen and heard, and to express a reflection or a feeling. Checking-in emphasizes presence, focus and group commitment; checking-out emphasizes reflection and symbolic closure.

29. Doodling Together

Thinking creatively and not being afraid to make suggestions are important problem-solving skills for any group or team, and warming up by encouraging these behaviors is a great way to start.

Doodling Together is one of our favorite creative ice breaker games – it’s quick, effective, and fun and can make all following problem-solving steps easier by encouraging a group to collaborate visually. By passing cards and adding additional items as they go, the workshop group gets into a groove of co-creation and idea development that is crucial to finding solutions to problems.

Doodling Together #collaboration #creativity #teamwork #fun #team #visual methods #energiser #icebreaker #remote-friendly Create wild, weird and often funny postcards together & establish a group’s creative confidence.

30. Show and Tell

You might remember some version of Show and Tell from being a kid in school and it’s a great problem-solving activity to kick off a session.

Asking participants to prepare a little something before a workshop by bringing an object for show and tell can help them warm up before the session has even begun! Games that include a physical object can also help encourage early engagement before moving onto more big-picture thinking.

By asking your participants to tell stories about why they chose to bring a particular item to the group, you can help teams see things from new perspectives and see both differences and similarities in the way they approach a topic. Great groundwork for approaching a problem-solving process as a team!

Show and Tell #gamestorming #action #opening #meeting facilitation Show and Tell taps into the power of metaphors to reveal players’ underlying assumptions and associations around a topic The aim of the game is to get a deeper understanding of stakeholders’ perspectives on anything—a new project, an organizational restructuring, a shift in the company’s vision or team dynamic.

31. Constellations

Who doesn’t love stars? Constellations is a great warm-up activity for any workshop as it gets people up off their feet, energized, and ready to engage in new ways with established topics. It’s also great for showing existing beliefs, biases, and patterns that can come into play as part of your session.

Using warm-up games that help build trust and connection while also allowing for non-verbal responses can be great for easing people into the problem-solving process and encouraging engagement from everyone in the group. Constellations is great in large spaces that allow for movement and is definitely a practical exercise to allow the group to see patterns that are otherwise invisible.

Constellations #trust #connection #opening #coaching #patterns #system Individuals express their response to a statement or idea by standing closer or further from a central object. Used with teams to reveal system, hidden patterns, perspectives.

32. Draw a Tree

Problem-solving games that help raise group awareness through a central, unifying metaphor can be effective ways to warm-up a group in any problem-solving model.

Draw a Tree is a simple warm-up activity you can use in any group and which can provide a quick jolt of energy. Start by asking your participants to draw a tree in just 45 seconds – they can choose whether it will be abstract or realistic.

Once the timer is up, ask the group how many people included the roots of the tree and use this as a means to discuss how we can ignore important parts of any system simply because they are not visible.

All problem-solving strategies are made more effective by thinking of problems critically and by exposing things that may not normally come to light. Warm-up games like Draw a Tree are great in that they quickly demonstrate some key problem-solving skills in an accessible and effective way.

Draw a Tree #thiagi #opening #perspectives #remote-friendly With this game you can raise awarness about being more mindful, and aware of the environment we live in.

Each step of the problem-solving workshop benefits from an intelligent deployment of activities, games, and techniques. Bringing your session to an effective close helps ensure that solutions are followed through on and that you also celebrate what has been achieved.

Here are some problem-solving activities you can use to effectively close a workshop or meeting and ensure the great work you’ve done can continue afterward.

One Breath Feedback
Who What When Matrix
Response Cards

How do I conclude a problem-solving process?

All good things must come to an end. With the bulk of the work done, it can be tempting to conclude your workshop swiftly and without a moment to debrief and align. This can be problematic in that it doesn’t allow your team to fully process the results or reflect on the process.

At the end of an effective session, your team will have gone through a process that, while productive, can be exhausting. It’s important to give your group a moment to take a breath, ensure that they are clear on future actions, and provide short feedback before leaving the space.

The primary purpose of any problem-solving method is to generate solutions and then implement them. Be sure to take the opportunity to ensure everyone is aligned and ready to effectively implement the solutions you produced in the workshop.

Remember that every process can be improved and by giving a short moment to collect feedback in the session, you can further refine your problem-solving methods and see further success in the future too.

33. One Breath Feedback

Maintaining attention and focus during the closing stages of a problem-solving workshop can be tricky and so being concise when giving feedback can be important. It’s easy to incur “death by feedback” should some team members go on for too long sharing their perspectives in a quick feedback round.

One Breath Feedback is a great closing activity for workshops. You give everyone an opportunity to provide feedback on what they’ve done but only in the space of a single breath. This keeps feedback short and to the point and means that everyone is encouraged to provide the most important piece of feedback to them.

One breath feedback #closing #feedback #action This is a feedback round in just one breath that excels in maintaining attention: each participants is able to speak during just one breath … for most people that’s around 20 to 25 seconds … unless of course you’ve been a deep sea diver in which case you’ll be able to do it for longer.

34. Who What When Matrix

Matrices feature as part of many effective problem-solving strategies and with good reason. They are easily recognizable, simple to use, and generate results.

The Who What When Matrix is a great tool to use when closing your problem-solving session by attributing a who, what and when to the actions and solutions you have decided upon. The resulting matrix is a simple, easy-to-follow way of ensuring your team can move forward.

Great solutions can’t be enacted without action and ownership. Your problem-solving process should include a stage for allocating tasks to individuals or teams and creating a realistic timeframe for those solutions to be implemented or checked out. Use this method to keep the solution implementation process clear and simple for all involved.

Who/What/When Matrix #gamestorming #action #project planning With Who/What/When matrix, you can connect people with clear actions they have defined and have committed to.

35. Response cards

Group discussion can comprise the bulk of most problem-solving activities and by the end of the process, you might find that your team is talked out!

Providing a means for your team to give feedback with short written notes can ensure everyone is head and can contribute without the need to stand up and talk. Depending on the needs of the group, giving an alternative can help ensure everyone can contribute to your problem-solving model in the way that makes the most sense for them.

Response Cards is a great way to close a workshop if you are looking for a gentle warm-down and want to get some swift discussion around some of the feedback that is raised.

Response Cards #debriefing #closing #structured sharing #questions and answers #thiagi #action It can be hard to involve everyone during a closing of a session. Some might stay in the background or get unheard because of louder participants. However, with the use of Response Cards, everyone will be involved in providing feedback or clarify questions at the end of a session.

Save time and effort discovering the right solutions

A structured problem solving process is a surefire way of solving tough problems, discovering creative solutions and driving organizational change. But how can you design for successful outcomes?

With SessionLab, it’s easy to design engaging workshops that deliver results. Drag, drop and reorder blocks to build your agenda. When you make changes or update your agenda, your session timing adjusts automatically , saving you time on manual adjustments.

Collaborating with stakeholders or clients? Share your agenda with a single click and collaborate in real-time. No more sending documents back and forth over email.

Explore how to use SessionLab to design effective problem solving workshops or watch this five minute video to see the planner in action!

Over to you

The problem-solving process can often be as complicated and multifaceted as the problems they are set-up to solve. With the right problem-solving techniques and a mix of creative exercises designed to guide discussion and generate purposeful ideas, we hope we’ve given you the tools to find the best solutions as simply and easily as possible.

Is there a problem-solving technique that you are missing here? Do you have a favorite activity or method you use when facilitating? Let us know in the comments below, we’d love to hear from you!

thank you very much for these excellent techniques

Certainly wonderful article, very detailed. Shared!

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Teaching Problem Solving Skills-Useful Suggestions

Objectives of teaching problem solving.

When teaching problem solving skills the objectives are to enable students to

identify problems when they arise
listen actively to suggestions of peers
discern various ways to solve a problem
confidently evaluate choices offered
impartially reflect on what worked and what did not work

Problem Solving Skills

Educators can use several means to teach problem solving skills - modeling, role-play, discussion and intervention.

Modeling problem solving techniques is an excellent way to teach these skills. Demonstrating for students how to devote enough time to the proper understanding of a problem before attempting to find a solution is imperative. Humans tend to react to an issue, rushing to find solutions without understanding what the problem actually is, thereby compounding the problem by overlooking the obvious.

Identify a problem - “Oh, we have a conflict in that it is time for circle, but I have a reminder on the board that it is time for an assembly.”
Think through solutions - “Well, we need to go to the assembly, so what do we do about circle time? Any suggestions?”
Agree on plan - “Yes, I think it is a good idea to postpone our circle time until tomorrow after recess.”
Reflect on outcome - “Yesterday, we agreed to have circle time after recess. How do you think that worked out? What worked well? What didn’t work?”

Pointing out to students that in making decisions of any type we are informed by previous knowledge, skills and experiences, helps them to understand that they can use this information in discovering the possible solutions or strategies when problem solving.

Role-Play allows students to practice what they have learned.

Present students with various scenarios in which there is a conflict or problem.
Ask them to come up with a way to discuss and solve the issue.
Reinforce good choices and make suggestions for choices the students make that are not good.

Discussion of problems and solutions can be done throughout the school year. Students can keep notes in a journal.

Create a mind map of an issue.
Brainstorm various solutions.
Discuss the options - pros and cons.
Have student reflect on what they learned in their journals.

Intervention can be done when and if issues arise in the class. This would also be considered modeling, therefore, would use the same instructions.

Assess students understanding of problem solving by asking them to write a reflection on what was modeled, done in role-plays, discussed or after an intervention. This will allow the teacher to see clearly, who understands and who needs more guidance.

Benefits of Problem Solving

The benefits of teaching problem solving skills are that it gives students skills that will not only be used during their academic career, but also throughout their lives in every aspect of living. Honing problem solving skills help students become competent and mindful citizens.

Problem Solving**:** https://www.education.com/reference/article/teach-young-children-problem-solving
Resiliency Resource: https://www.embracethefuture.org.au

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How to Teach Kids Problem-Solving Skills

KidStock / Blend Images / Getty Images

Steps to Follow
Allow Consequences

Whether your child can't find their math homework or has forgotten their lunch, good problem-solving skills are the key to helping them manage their life.

A 2010 study published in Behaviour Research and Therapy found that kids who lack problem-solving skills may be at a higher risk of depression and suicidality. Additionally, the researchers found that teaching a child problem-solving skills can improve mental health .

You can begin teaching basic problem-solving skills during preschool and help your child sharpen their skills into high school and beyond.

Why Problem-Solving Skills Matter

Kids face a variety of problems every day, ranging from academic difficulties to problems on the sports field. Yet few of them have a formula for solving those problems.

Kids who lack problem-solving skills may avoid taking action when faced with a problem.

Rather than put their energy into solving the problem, they may invest their time in avoiding the issue. That's why many kids fall behind in school or struggle to maintain friendships .

Other kids who lack problem-solving skills spring into action without recognizing their choices. A child may hit a peer who cuts in front of them in line because they are not sure what else to do.

Or, they may walk out of class when they are being teased because they can't think of any other ways to make it stop. Those impulsive choices may create even bigger problems in the long run.

The 5 Steps of Problem-Solving

Kids who feel overwhelmed or hopeless often won't attempt to address a problem. But when you give them a clear formula for solving problems, they'll feel more confident in their ability to try. Here are the steps to problem-solving:

Identify the problem . Just stating the problem out loud can make a big difference for kids who are feeling stuck. Help your child state the problem, such as, "You don't have anyone to play with at recess," or "You aren't sure if you should take the advanced math class."
Develop at least five possible solutions . Brainstorm possible ways to solve the problem. Emphasize that all the solutions don't necessarily need to be good ideas (at least not at this point). Help your child develop solutions if they are struggling to come up with ideas. Even a silly answer or far-fetched idea is a possible solution. The key is to help them see that with a little creativity, they can find many different potential solutions.
Identify the pros and cons of each solution . Help your child identify potential positive and negative consequences for each potential solution they identified.
Pick a solution. Once your child has evaluated the possible positive and negative outcomes, encourage them to pick a solution.
Test it out . Tell them to try a solution and see what happens. If it doesn't work out, they can always try another solution from the list that they developed in step two.

Practice Solving Problems

When problems arise, don’t rush to solve your child’s problems for them. Instead, help them walk through the problem-solving steps. Offer guidance when they need assistance, but encourage them to solve problems on their own. If they are unable to come up with a solution, step in and help them think of some. But don't automatically tell them what to do.

When you encounter behavioral issues, use a problem-solving approach. Sit down together and say, "You've been having difficulty getting your homework done lately. Let's problem-solve this together." You might still need to offer a consequence for misbehavior, but make it clear that you're invested in looking for a solution so they can do better next time.

Use a problem-solving approach to help your child become more independent.

If they forgot to pack their soccer cleats for practice, ask, "What can we do to make sure this doesn't happen again?" Let them try to develop some solutions on their own.

Kids often develop creative solutions. So they might say, "I'll write a note and stick it on my door so I'll remember to pack them before I leave," or "I'll pack my bag the night before and I'll keep a checklist to remind me what needs to go in my bag."

Provide plenty of praise when your child practices their problem-solving skills.

Allow for Natural Consequences

Natural consequences may also teach problem-solving skills. So when it's appropriate, allow your child to face the natural consequences of their action. Just make sure it's safe to do so.

For example, let your teenager spend all of their money during the first 10 minutes you're at an amusement park if that's what they want. Then, let them go for the rest of the day without any spending money.

This can lead to a discussion about problem-solving to help them make a better choice next time. Consider these natural consequences as a teachable moment to help work together on problem-solving.

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Cheng SC, She HC, Huang LY. The impact of problem-solving instruction on middle school students’ physical science learning: Interplays of knowledge, reasoning, and problem solving . EJMSTE . 2018;14(3):731-743.

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By Amy Morin, LCSW Amy Morin, LCSW, is the Editor-in-Chief of Verywell Mind. She's also a psychotherapist, an international bestselling author of books on mental strength and host of The Verywell Mind Podcast. She delivered one of the most popular TEDx talks of all time.

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Original research article, mathematical problem-solving through cooperative learning—the importance of peer acceptance and friendships.

1 Department of Education, Uppsala University, Uppsala, Sweden
2 Department of Education, Culture and Communication, Malardalen University, Vasteras, Sweden
3 School of Natural Sciences, Technology and Environmental Studies, Sodertorn University, Huddinge, Sweden
4 Faculty of Education, Gothenburg University, Gothenburg, Sweden

Mathematical problem-solving constitutes an important area of mathematics instruction, and there is a need for research on instructional approaches supporting student learning in this area. This study aims to contribute to previous research by studying the effects of an instructional approach of cooperative learning on students’ mathematical problem-solving in heterogeneous classrooms in grade five, in which students with special needs are educated alongside with their peers. The intervention combined a cooperative learning approach with instruction in problem-solving strategies including mathematical models of multiplication/division, proportionality, and geometry. The teachers in the experimental group received training in cooperative learning and mathematical problem-solving, and implemented the intervention for 15 weeks. The teachers in the control group received training in mathematical problem-solving and provided instruction as they would usually. Students (269 in the intervention and 312 in the control group) participated in tests of mathematical problem-solving in the areas of multiplication/division, proportionality, and geometry before and after the intervention. The results revealed significant effects of the intervention on student performance in overall problem-solving and problem-solving in geometry. The students who received higher scores on social acceptance and friendships for the pre-test also received higher scores on the selected tests of mathematical problem-solving. Thus, the cooperative learning approach may lead to gains in mathematical problem-solving in heterogeneous classrooms, but social acceptance and friendships may also greatly impact students’ results.

Introduction

The research on instruction in mathematical problem-solving has progressed considerably during recent decades. Yet, there is still a need to advance our knowledge on how teachers can support their students in carrying out this complex activity ( Lester and Cai, 2016 ). Results from the Program for International Student Assessment (PISA) show that only 53% of students from the participating countries could solve problems requiring more than direct inference and using representations from different information sources ( OECD, 2019 ). In addition, OECD (2019) reported a large variation in achievement with regard to students’ diverse backgrounds. Thus, there is a need for instructional approaches to promote students’ problem-solving in mathematics, especially in heterogeneous classrooms in which students with diverse backgrounds and needs are educated together. Small group instructional approaches have been suggested as important to promote learning of low-achieving students and students with special needs ( Kunsch et al., 2007 ). One such approach is cooperative learning (CL), which involves structured collaboration in heterogeneous groups, guided by five principles to enhance group cohesion ( Johnson et al., 1993 ; Johnson et al., 2009 ; Gillies, 2016 ). While CL has been well-researched in whole classroom approaches ( Capar and Tarim, 2015 ), few studies of the approach exist with regard to students with special educational needs (SEN; McMaster and Fuchs, 2002 ). This study contributes to previous research by studying the effects of the CL approach on students’ mathematical problem-solving in heterogeneous classrooms, in which students with special needs are educated alongside with their peers.

Group collaboration through the CL approach is structured in accordance with five principles of collaboration: positive interdependence, individual accountability, explicit instruction in social skills, promotive interaction, and group processing ( Johnson et al., 1993 ). First, the group tasks need to be structured so that all group members feel dependent on each other in the completion of the task, thus promoting positive interdependence. Second, for individual accountability, the teacher needs to assure that each group member feels responsible for his or her share of work, by providing opportunities for individual reports or evaluations. Third, the students need explicit instruction in social skills that are necessary for collaboration. Fourth, the tasks and seat arrangements should be designed to promote interaction among group members. Fifth, time needs to be allocated to group processing, through which group members can evaluate their collaborative work to plan future actions. Using these principles for cooperation leads to gains in mathematics, according to Capar and Tarim (2015) , who conducted a meta-analysis on studies of cooperative learning and mathematics, and found an increase of .59 on students’ mathematics achievement scores in general. However, the number of reviewed studies was limited, and researchers suggested a need for more research. In the current study, we focused on the effect of CL approach in a specific area of mathematics: problem-solving.

Mathematical problem-solving is a central area of mathematics instruction, constituting an important part of preparing students to function in modern society ( Gravemeijer et al., 2017 ). In fact, problem-solving instruction creates opportunities for students to apply their knowledge of mathematical concepts, integrate and connect isolated pieces of mathematical knowledge, and attain a deeper conceptual understanding of mathematics as a subject ( Lester and Cai, 2016 ). Some researchers suggest that mathematics itself is a science of problem-solving and of developing theories and methods for problem-solving ( Hamilton, 2007 ; Davydov, 2008 ).

Problem-solving processes have been studied from different perspectives ( Lesh and Zawojewski, 2007 ). Problem-solving heuristics Pólya, (1948) has largely influenced our perceptions of problem-solving, including four principles: understanding the problem, devising a plan, carrying out the plan, and looking back and reflecting upon the suggested solution. Schoenfield, (2016) suggested the use of specific problem-solving strategies for different types of problems, which take into consideration metacognitive processes and students’ beliefs about problem-solving. Further, models and modelling perspectives on mathematics ( Lesh and Doerr, 2003 ; Lesh and Zawojewski, 2007 ) emphasize the importance of engaging students in model-eliciting activities in which problem situations are interpreted mathematically, as students make connections between problem information and knowledge of mathematical operations, patterns, and rules ( Mousoulides et al., 2010 ; Stohlmann and Albarracín, 2016 ).

Not all students, however, find it easy to solve complex mathematical problems. Students may experience difficulties in identifying solution-relevant elements in a problem or visualizing appropriate solution to a problem situation. Furthermore, students may need help recognizing the underlying model in problems. For example, in two studies by Degrande et al. (2016) , students in grades four to six were presented with mathematical problems in the context of proportional reasoning. The authors found that the students, when presented with a word problem, could not identify an underlying model, but rather focused on superficial characteristics of the problem. Although the students in the study showed more success when presented with a problem formulated in symbols, the authors pointed out a need for activities that help students distinguish between different proportional problem types. Furthermore, students exhibiting specific learning difficulties may need additional support in both general problem-solving strategies ( Lein et al., 2020 ; Montague et al., 2014 ) and specific strategies pertaining to underlying models in problems. The CL intervention in the present study focused on supporting students in problem-solving, through instruction in problem-solving principles ( Pólya, 1948 ), specifically applied to three models of mathematical problem-solving—multiplication/division, geometry, and proportionality.

Students’ problem-solving may be enhanced through participation in small group discussions. In a small group setting, all the students have the opportunity to explain their solutions, clarify their thinking, and enhance understanding of a problem at hand ( Yackel et al., 1991 ; Webb and Mastergeorge, 2003 ). In fact, small group instruction promotes students’ learning in mathematics by providing students with opportunities to use language for reasoning and conceptual understanding ( Mercer and Sams, 2006 ), to exchange different representations of the problem at hand ( Fujita et al., 2019 ), and to become aware of and understand groupmates’ perspectives in thinking ( Kazak et al., 2015 ). These opportunities for learning are created through dialogic spaces characterized by openness to each other’s perspectives and solutions to mathematical problems ( Wegerif, 2011 ).

However, group collaboration is not only associated with positive experiences. In fact, studies show that some students may not be given equal opportunities to voice their opinions, due to academic status differences ( Langer-Osuna, 2016 ). Indeed, problem-solvers struggling with complex tasks may experience negative emotions, leading to uncertainty of not knowing the definite answer, which places demands on peer support ( Jordan and McDaniel, 2014 ; Hannula, 2015 ). Thus, especially in heterogeneous groups, students may need additional support to promote group interaction. Therefore, in this study, we used a cooperative learning approach, which, in contrast to collaborative learning approaches, puts greater focus on supporting group cohesion through instruction in social skills and time for reflection on group work ( Davidson and Major, 2014 ).

Although cooperative learning approach is intended to promote cohesion and peer acceptance in heterogeneous groups ( Rzoska and Ward, 1991 ), previous studies indicate that challenges in group dynamics may lead to unequal participation ( Mulryan, 1992 ; Cohen, 1994 ). Peer-learning behaviours may impact students’ problem-solving ( Hwang and Hu, 2013 ) and working in groups with peers who are seen as friends may enhance students’ motivation to learn mathematics ( Deacon and Edwards, 2012 ). With the importance of peer support in mind, this study set out to investigate whether the results of the intervention using the CL approach are associated with students’ peer acceptance and friendships.

The Present Study

In previous research, the CL approach has shown to be a promising approach in teaching and learning mathematics ( Capar and Tarim, 2015 ), but fewer studies have been conducted in whole-class approaches in general and students with SEN in particular ( McMaster and Fuchs, 2002 ). This study aims to contribute to previous research by investigating the effect of CL intervention on students’ mathematical problem-solving in grade 5. With regard to the complexity of mathematical problem-solving ( Lesh and Zawojewski, 2007 ; Degrande et al., 2016 ; Stohlmann and Albarracín, 2016 ), the CL approach in this study was combined with problem-solving principles pertaining to three underlying models of problem-solving—multiplication/division, geometry, and proportionality. Furthermore, considering the importance of peer support in problem-solving in small groups ( Mulryan, 1992 ; Cohen, 1994 ; Hwang and Hu, 2013 ), the study investigated how peer acceptance and friendships were associated with the effect of the CL approach on students’ problem-solving abilities. The study aimed to find answers to the following research questions:

a) What is the effect of CL approach on students’ problem-solving in mathematics?

b) Are social acceptance and friendship associated with the effect of CL on students’ problem-solving in mathematics?

Participants

The participants were 958 students in grade 5 and their teachers. According to power analyses prior to the start of the study, 1,020 students and 51 classes were required, with an expected effect size of 0.30 and power of 80%, provided that there are 20 students per class and intraclass correlation is 0.10. An invitation to participate in the project was sent to teachers in five municipalities via e-mail. Furthermore, the information was posted on the website of Uppsala university and distributed via Facebook interest groups. As shown in Figure 1 , teachers of 1,165 students agreed to participate in the study, but informed consent was obtained only for 958 students (463 in the intervention and 495 in the control group). Further attrition occurred at pre- and post-measurement, resulting in 581 students’ tests as a basis for analyses (269 in the intervention and 312 in the control group). Fewer students (n = 493) were finally included in the analyses of the association of students’ social acceptance and friendships and the effect of CL on students’ mathematical problem-solving (219 in the intervention and 274 in the control group). The reasons for attrition included teacher drop out due to sick leave or personal circumstances (two teachers in the control group and five teachers in the intervention group). Furthermore, some students were sick on the day of data collection and some teachers did not send the test results to the researchers.

FIGURE 1 . Flow chart for participants included in data collection and data analysis.

As seen in Table 1 , classes in both intervention and control groups included 27 students on average. For 75% of the classes, there were 33–36% of students with SEN. In Sweden, no formal medical diagnosis is required for the identification of students with SEN. It is teachers and school welfare teams who decide students’ need for extra adaptations or special support ( Swedish National Educational Agency, 2014 ). The information on individual students’ type of SEN could not be obtained due to regulations on the protection of information about individuals ( SFS 2009 ). Therefore, the information on the number of students with SEN on class level was obtained through teacher reports.

TABLE 1 . Background characteristics of classes and teachers in intervention and control groups.

Intervention

The intervention using the CL approach lasted for 15 weeks and the teachers worked with the CL approach three to four lessons per week. First, the teachers participated in two-days training on the CL approach, using an especially elaborated CL manual ( Klang et al., 2018 ). The training focused on the five principles of the CL approach (positive interdependence, individual accountability, explicit instruction in social skills, promotive interaction, and group processing). Following the training, the teachers introduced the CL approach in their classes and focused on group-building activities for 7 weeks. Then, 2 days of training were provided to teachers, in which the CL approach was embedded in activities in mathematical problem-solving and reading comprehension. Educational materials containing mathematical problems in the areas of multiplication and division, geometry, and proportionality were distributed to the teachers ( Karlsson and Kilborn, 2018a ). In addition to the specific problems, adapted for the CL approach, the educational materials contained guidance for the teachers, in which problem-solving principles ( Pólya, 1948 ) were presented as steps in problem-solving. Following the training, the teachers applied the CL approach in mathematical problem-solving lessons for 8 weeks.

Solving a problem is a matter of goal-oriented reasoning, starting from the understanding of the problem to devising its solution by using known mathematical models. This presupposes that the current problem is chosen from a known context ( Stillman et al., 2008 ; Zawojewski, 2010 ). This differs from the problem-solving of the textbooks, which is based on an aim to train already known formulas and procedures ( Hamilton, 2007 ). Moreover, it is important that students learn modelling according to their current abilities and conditions ( Russel, 1991 ).

In order to create similar conditions in the experiment group and the control group, the teachers were supposed to use the same educational material ( Karlsson and Kilborn, 2018a ; Karlsson and Kilborn, 2018b ), written in light of the specified view of problem-solving. The educational material is divided into three areas—multiplication/division, geometry, and proportionality—and begins with a short teachers’ guide, where a view of problem solving is presented, which is based on the work of Polya (1948) and Lester and Cai (2016) . The tasks are constructed in such a way that conceptual knowledge was in focus, not formulas and procedural knowledge.

Implementation of the Intervention

To ensure the implementation of the intervention, the researchers visited each teachers’ classroom twice during the two phases of the intervention period, as described above. During each visit, the researchers observed the lesson, using a checklist comprising the five principles of the CL approach. After the lesson, the researchers gave written and oral feedback to each teacher. As seen in Table 1 , in 18 of the 23 classes, the teachers implemented the intervention in accordance with the principles of CL. In addition, the teachers were asked to report on the use of the CL approach in their teaching and the use of problem-solving activities embedding CL during the intervention period. As shown in Table 1 , teachers in only 11 of 23 classes reported using the CL approach and problem-solving activities embedded in the CL approach at least once a week.

Control Group

The teachers in the control group received 2 days of instruction in enhancing students’ problem-solving and reading comprehension. The teachers were also supported with educational materials including mathematical problems Karlsson and Kilborn (2018b) and problem-solving principles ( Pólya, 1948 ). However, none of the activities during training or in educational materials included the CL approach. As seen in Table 1 , only 10 of 25 teachers reported devoting at least one lesson per week to mathematical problem-solving.

Tests of Mathematical Problem-Solving

Tests of mathematical problem-solving were administered before and after the intervention, which lasted for 15 weeks. The tests were focused on the models of multiplication/division, geometry, and proportionality. The three models were chosen based on the syllabus of the subject of mathematics in grades 4 to 6 in the Swedish National Curriculum ( Swedish National Educational Agency, 2018 ). In addition, the intention was to create a variation of types of problems to solve. For each of these three models, there were two tests, a pre-test and a post-test. Each test contained three tasks with increasing difficulty ( Supplementary Appendix SA ).

The tests of multiplication and division (Ma1) were chosen from different contexts and began with a one-step problem, while the following two tasks were multi-step problems. Concerning multiplication, many students in grade 5 still understand multiplication as repeated addition, causing significant problems, as this conception is not applicable to multiplication beyond natural numbers ( Verschaffel et al., 2007 ). This might be a hindrance in developing multiplicative reasoning ( Barmby et al., 2009 ). The multi-step problems in this study were constructed to support the students in multiplicative reasoning.

Concerning the geometry tests (Ma2), it was important to consider a paradigm shift concerning geometry in education that occurred in the mid-20th century, when strict Euclidean geometry gave way to other aspects of geometry like symmetry, transformation, and patterns. van Hiele (1986) prepared a new taxonomy for geometry in five steps, from a visual to a logical level. Therefore, in the tests there was a focus on properties of quadrangles and triangles, and how to determine areas by reorganising figures into new patterns. This means that structure was more important than formulas.

The construction of tests of proportionality (M3) was more complicated. Firstly, tasks on proportionality can be found in many different contexts, such as prescriptions, scales, speeds, discounts, interest, etc. Secondly, the mathematical model is complex and requires good knowledge of rational numbers and ratios ( Lesh et al., 1988 ). It also requires a developed view of multiplication, useful in operations with real numbers, not only as repeated addition, an operation limited to natural numbers ( Lybeck, 1981 ; Degrande et al., 2016 ). A linear structure of multiplication as repeated addition leads to limitations in terms of generalization and development of the concept of multiplication. This became evident in a study carried out in a Swedish context ( Karlsson and Kilborn, 2018c ). Proportionality can be expressed as a/b = c/d or as a/b = k. The latter can also be expressed as a = b∙k, where k is a constant that determines the relationship between a and b. Common examples of k are speed (km/h), scale, and interest (%). An important pre-knowledge in order to deal with proportions is to master fractions as equivalence classes like 1/3 = 2/6 = 3/9 = 4/12 = 5/15 = 6/18 = 7/21 = 8/24 … ( Karlsson and Kilborn, 2020 ). It was important to take all these aspects into account when constructing and assessing the solutions of the tasks.

The tests were graded by an experienced teacher of mathematics (4 th author) and two students in their final year of teacher training. Prior to grading, acceptable levels of inter-rater reliability were achieved by independent rating of students’ solutions and discussions in which differences between the graders were resolved. Each student response was to be assigned one point when it contained a correct answer and two points when the student provided argumentation for the correct answer and elaborated on explanation of his or her solution. The assessment was thus based on quality aspects with a focus on conceptual knowledge. As each subtest contained three questions, it generated three student solutions. So, scores for each subtest ranged from 0 to 6 points and for the total scores from 0 to 18 points. To ascertain that pre- and post-tests were equivalent in degree of difficulty, the tests were administered to an additional sample of 169 students in grade 5. Test for each model was conducted separately, as students participated in pre- and post-test for each model during the same lesson. The order of tests was switched for half of the students in order to avoid the effect of the order in which the pre- and post-tests were presented. Correlation between students’ performance on pre- and post-test was .39 ( p < 0.000) for tests of multiplication/division; .48 ( p < 0.000) for tests of geometry; and .56 ( p < 0.000) for tests of proportionality. Thus, the degree of difficulty may have differed between pre- and post-test.

Measures of Peer Acceptance and Friendships

To investigate students’ peer acceptance and friendships, peer nominations rated pre- and post-intervention were used. Students were asked to nominate peers who they preferred to work in groups with and who they preferred to be friends with. Negative peer nominations were avoided due to ethical considerations raised by teachers and parents ( Child and Nind, 2013 ). Unlimited nominations were used, as these are considered to have high ecological validity ( Cillessen and Marks, 2017 ). Peer nominations were used as a measure of social acceptance, and reciprocated nominations were used as a measure of friendship. The number of nominations for each student were aggregated and divided by the number of nominators to create a proportion of nominations for each student ( Velásquez et al., 2013 ).

Statistical Analyses

Multilevel regression analyses were conducted in R, lme4 package Bates et al. (2015) to account for nestedness in the data. Students’ classroom belonging was considered as a level 2 variable. First, we used a model in which students’ results on tests of problem-solving were studied as a function of time (pre- and post) and group belonging (intervention and control group). Second, the same model was applied to subgroups of students who performed above and below median at pre-test, to explore whether the CL intervention had a differential effect on student performance. In this second model, the results for subgroups of students could not be obtained for geometry tests for subgroup below median and for tests of proportionality for subgroup above median. A possible reason for this must have been the skewed distribution of the students in these subgroups. Therefore, another model was applied that investigated students’ performances in math at both pre- and post-test as a function of group belonging. Third, the students’ scores on social acceptance and friendships were added as an interaction term to the first model. In our previous study, students’ social acceptance changed as a result of the same CL intervention ( Klang et al., 2020 ).

The assumptions for the multilevel regression were assured during the analyses ( Snijders and Bosker, 2012 ). The assumption of normality of residuals were met, as controlled by visual inspection of quantile-quantile plots. For subgroups, however, the plotted residuals deviated somewhat from the straight line. The number of outliers, which had a studentized residual value greater than ±3, varied from 0 to 5, but none of the outliers had a Cook’s distance value larger than 1. The assumption of multicollinearity was met, as the variance inflation factors (VIF) did not exceed a value of 10. Before the analyses, the cases with missing data were deleted listwise.

What Is the Effect of the CL Approach on Students’ Problem-Solving in Mathematics?

As seen in the regression coefficients in Table 2 , the CL intervention had a significant effect on students’ mathematical problem-solving total scores and students’ scores in problem solving in geometry (Ma2). Judging by mean values, students in the intervention group appeared to have low scores on problem-solving in geometry but reached the levels of problem-solving of the control group by the end of the intervention. The intervention did not have a significant effect on students’ performance in problem-solving related to models of multiplication/division and proportionality.

TABLE 2 . Mean scores (standard deviation in parentheses) and unstandardized multilevel regression estimates for tests of mathematical problem-solving.

The question is, however, whether CL intervention affected students with different pre-test scores differently. Table 2 includes the regression coefficients for subgroups of students who performed below and above median at pre-test. As seen in the table, the CL approach did not have a significant effect on students’ problem-solving, when the sample was divided into these subgroups. A small negative effect was found for intervention group in comparison to control group, but confidence intervals (CI) for the effect indicate that it was not significant.

Is Social Acceptance and Friendships Associated With the Effect of CL on Students’ Problem-Solving in Mathematics?

As seen in Table 3 , students’ peer acceptance and friendship at pre-test were significantly associated with the effect of the CL approach on students’ mathematical problem-solving scores. Changes in students’ peer acceptance and friendships were not significantly associated with the effect of the CL approach on students’ mathematical problem-solving. Consequently, it can be concluded that being nominated by one’s peers and having friends at the start of the intervention may be an important factor when participation in group work, structured in accordance with the CL approach, leads to gains in mathematical problem-solving.

TABLE 3 . Mean scores (standard deviation in parentheses) and unstandardized multilevel regression estimates for tests of mathematical problem-solving, including scores of social acceptance and friendship in the model.

In light of the limited number of studies on the effects of CL on students’ problem-solving in whole classrooms ( Capar and Tarim, 2015 ), and for students with SEN in particular ( McMaster and Fuchs, 2002 ), this study sought to investigate whether the CL approach embedded in problem-solving activities has an effect on students’ problem-solving in heterogeneous classrooms. The need for the study was justified by the challenge of providing equitable mathematics instruction to heterogeneous student populations ( OECD, 2019 ). Small group instructional approaches as CL are considered as promising approaches in this regard ( Kunsch et al., 2007 ). The results showed a significant effect of the CL approach on students’ problem-solving in geometry and total problem-solving scores. In addition, with regard to the importance of peer support in problem-solving ( Deacon and Edwards, 2012 ; Hwang and Hu, 2013 ), the study explored whether the effect of CL on students’ problem-solving was associated with students’ social acceptance and friendships. The results showed that students’ peer acceptance and friendships at pre-test were significantly associated with the effect of the CL approach, while change in students’ peer acceptance and friendships from pre- to post-test was not.

The results of the study confirm previous research on the effect of the CL approach on students’ mathematical achievement ( Capar and Tarim, 2015 ). The specific contribution of the study is that it was conducted in classrooms, 75% of which were composed of 33–36% of students with SEN. Thus, while a previous review revealed inconclusive findings on the effects of CL on student achievement ( McMaster and Fuchs, 2002 ), the current study adds to the evidence of the effect of the CL approach in heterogeneous classrooms, in which students with special needs are educated alongside with their peers. In a small group setting, the students have opportunities to discuss their ideas of solutions to the problem at hand, providing explanations and clarifications, thus enhancing their understanding of problem-solving ( Yackel et al., 1991 ; Webb and Mastergeorge, 2003 ).

In this study, in accordance with previous research on mathematical problem-solving ( Lesh and Zawojewski, 2007 ; Degrande et al., 2016 ; Stohlmann and Albarracín, 2016 ), the CL approach was combined with training in problem-solving principles Pólya (1948) and educational materials, providing support in instruction in underlying mathematical models. The intention of the study was to provide evidence for the effectiveness of the CL approach above instruction in problem-solving, as problem-solving materials were accessible to teachers of both the intervention and control groups. However, due to implementation challenges, not all teachers in the intervention and control groups reported using educational materials and training as expected. Thus, it is not possible to draw conclusions of the effectiveness of the CL approach alone. However, in everyday classroom instruction it may be difficult to separate the content of instruction from the activities that are used to mediate this content ( Doerr and Tripp, 1999 ; Gravemeijer, 1999 ).

Furthermore, for successful instruction in mathematical problem-solving, scaffolding for content needs to be combined with scaffolding for dialogue ( Kazak et al., 2015 ). From a dialogical perspective ( Wegerif, 2011 ), students may need scaffolding in new ways of thinking, involving questioning their understandings and providing arguments for their solutions, in order to create dialogic spaces in which different solutions are voiced and negotiated. In this study, small group instruction through CL approach aimed to support discussions in small groups, but the study relies solely on quantitative measures of students’ mathematical performance. Video-recordings of students’ discussions may have yielded important insights into the dialogic relationships that arose in group discussions.

Despite the positive findings of the CL approach on students’ problem-solving, it is important to note that the intervention did not have an effect on students’ problem-solving pertaining to models of multiplication/division and proportionality. Although CL is assumed to be a promising instructional approach, the number of studies on its effect on students’ mathematical achievement is still limited ( Capar and Tarim, 2015 ). Thus, further research is needed on how CL intervention can be designed to promote students’ problem-solving in other areas of mathematics.

The results of this study show that the effect of the CL intervention on students’ problem-solving was associated with students’ initial scores of social acceptance and friendships. Thus, it is possible to assume that students who were popular among their classmates and had friends at the start of the intervention also made greater gains in mathematical problem-solving as a result of the CL intervention. This finding is in line with Deacon and Edwards’ study of the importance of friendships for students’ motivation to learn mathematics in small groups ( Deacon and Edwards, 2012 ). However, the effect of the CL intervention was not associated with change in students’ social acceptance and friendship scores. These results indicate that students who were nominated by a greater number of students and who received a greater number of friends did not benefit to a great extent from the CL intervention. With regard to previously reported inequalities in cooperation in heterogeneous groups ( Cohen, 1994 ; Mulryan, 1992 ; Langer Osuna, 2016 ) and the importance of peer behaviours for problem-solving ( Hwang and Hu, 2013 ), teachers should consider creating inclusive norms and supportive peer relationships when using the CL approach. The demands of solving complex problems may create negative emotions and uncertainty ( Hannula, 2015 ; Jordan and McDaniel, 2014 ), and peer support may be essential in such situations.

Limitations

The conclusions from the study must be interpreted with caution, due to a number of limitations. First, due to the regulation of protection of individuals ( SFS 2009 ), the researchers could not get information on type of SEN for individual students, which limited the possibilities of the study for investigating the effects of the CL approach for these students. Second, not all teachers in the intervention group implemented the CL approach embedded in problem-solving activities and not all teachers in the control group reported using educational materials on problem-solving. The insufficient levels of implementation pose a significant challenge to the internal validity of the study. Third, the additional investigation to explore the equivalence in difficulty between pre- and post-test, including 169 students, revealed weak to moderate correlation in students’ performance scores, which may indicate challenges to the internal validity of the study.

Implications

The results of the study have some implications for practice. Based on the results of the significant effect of the CL intervention on students’ problem-solving, the CL approach appears to be a promising instructional approach in promoting students’ problem-solving. However, as the results of the CL approach were not significant for all subtests of problem-solving, and due to insufficient levels of implementation, it is not possible to conclude on the importance of the CL intervention for students’ problem-solving. Furthermore, it appears to be important to create opportunities for peer contacts and friendships when the CL approach is used in mathematical problem-solving activities.

Data Availability Statement

The raw data supporting the conclusions of this article will be made available by the authors, without undue reservation.

Ethics Statement

The studies involving human participants were reviewed and approved by the Uppsala Ethical Regional Committee, Dnr. 2017/372. Written informed consent to participate in this study was provided by the participants’ legal guardian/next of kin.

Author Contributions

NiK was responsible for the project, and participated in data collection and data analyses. NaK and WK were responsible for intervention with special focus on the educational materials and tests in mathematical problem-solving. PE participated in the planning of the study and the data analyses, including coordinating analyses of students’ tests. MK participated in the designing and planning the study as well as data collection and data analyses.

The project was funded by the Swedish Research Council under Grant 2016-04,679.

Conflict of Interest

The authors declare that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest.

Publisher’s Note

All claims expressed in this article are solely those of the authors and do not necessarily represent those of their affiliated organizations, or those of the publisher, the editors and the reviewers. Any product that may be evaluated in this article, or claim that may be made by its manufacturer, is not guaranteed or endorsed by the publisher.

Acknowledgments

We would like to express our gratitude to teachers who participated in the project.

Supplementary Material

The Supplementary Material for this article can be found online at: https://www.frontiersin.org/articles/10.3389/feduc.2021.710296/full#supplementary-material

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Keywords: cooperative learning, mathematical problem-solving, intervention, heterogeneous classrooms, hierarchical linear regression analysis

Citation: Klang N, Karlsson N, Kilborn W, Eriksson P and Karlberg M (2021) Mathematical Problem-Solving Through Cooperative Learning—The Importance of Peer Acceptance and Friendships. Front. Educ. 6:710296. doi: 10.3389/feduc.2021.710296

Received: 15 May 2021; Accepted: 09 August 2021; Published: 24 August 2021.

Reviewed by:

Copyright © 2021 Klang, Karlsson, Kilborn, Eriksson and Karlberg. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.

*Correspondence: Nina Klang, [email protected]

Published: 05 September 2023

Beyond digital competence and language teaching skills: the bi-level factors associated with EFL teachers’ 21st-century digital competence to cultivate 21st-century digital skills

Amir Reza Rahimi ORCID: orcid.org/0000-0003-4963-3442 1

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In the 21st century, ICT-based teaching has evolved into problem-solving (PS). Therefore, scholars from Science, Technology, Engineering, and Mathematics (STEM) have identified the factors that facilitate such a process in their classes. Therefore, empirical evidence on English language teaching is warranted to uncover what factors shape teachers’ professional competence to have such language classes. Thus, putting one step forward, this explanatory study explored the antecedents shaping language teachers’ 21st-century digital competence from a bi-level approach. As a result, 863 Iranian EFL teachers who taught English in various areas responded to instruments measuring their ICT-individual characteristics, schools’ ICT characteristics, and 21st-century digital competence. The partial least square structural modeling (PLS-SEM) showed that the teachers’ connectivity and computer for instruction (CI) in school improved their competence to analyze, browse, and evaluate language learners’ problems with it. Regarding their individual aspects, instructors’ technological pedagogical content knowledge (TPACK), information access (IA), and perception of the benefits of ICTs were the main antecedents, leading them to become creative problem-solvers. Having examined the findings, the researcher offers teachers to enhance their approaches beyond teaching language skills with ICT to problem-solving. Curriculum experts should also invest more money and equip their schools with ICTs gadgets, increasing instructors’ connectivity and creativity.

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The datasets built and analyzed during the current study are available from the corresponding author on reasonable request.

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I would like to thank all the Iranian EFL teachers’ who participated in my survey to make this study a success.

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Rahimi, A.R. Beyond digital competence and language teaching skills: the bi-level factors associated with EFL teachers’ 21st-century digital competence to cultivate 21st-century digital skills. Educ Inf Technol (2023). https://doi.org/10.1007/s10639-023-12171-z

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City leaders using video games to develop problem-solving skills among Atlanta’s youth

ATLANTA, Ga. (Atlanta News First) - The City of Atlanta and Atlanta Public Schools are using video games to teach kids valuable life skills.

Donnie Beamer, senior technology advisor with the City of Atlanta said “2023 here in Atlanta is the Year of the Youth.”

APS and the city are partnering together to use ‘Minecraft: Education Edition,’ to introduce students to real-world problems like food insecurity, affordable housing and traffic. The hope is, they say, is that kids will see problems in our city and find ways to solve those issues within the game.

“Students will be presented with challenges like traffic and food insecurity and how that effects them in their communities. So they will be able to build things like grocery stores and restaurants,” Dr. Natasha Rachell with APS said.

The challenge will be open to APS students K-12. There are four real-world locations across the metro that will be reflected in the game. The big event will come together later next year but students who want to take part in the challenge will need to turn in their proposals to judges by the end of November.

They went on to say that any APS student can use the game through their student account.

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2 Carbonate rocks
3 A little gas
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7 Acid erosion
8 Iodination inquiry
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Patient prognosis

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Urine luck with this practical experiment that explores colorimetry and dilution, tasking students to use their observation skills

A nineteen year old male has recently collapsed. His doctor would like the students to test;

i) the patient’s urine for glucose

ii) the concentration of salicyclic acid (the break down product from aspirin) in the patient’s urine [by colorimetry of the iron (III) salicylate complex]

iii) the patient’s blood alcohol level (by interpretation of GC’s provided)

Using this information the students are asked to make a recommendation as to the reason why the patient fainted.

Pre-lab questions

(Remember to give full references for any information beyond A-level that you find out)

Glucose is a reducing sugar
a) Draw the structure of glucose
b) Use your knowledge of chemical tests in biology or chemistry to indicate a test you could use to show the presence of glucose in an unknown sample
c) Why is the presence of glucose in a patient’s urine a cause for concern?
Aspirin is one of the most widely used painkillers in the world today. It works by inhibiting the formation of prostaglandins which are the chemicals responsible for the sensitisation of nerve endings.
a) Draw the structure of aspirin and highlight the functional groups that you recognise.
b) In the digestive tract, the aspirin is hydrolysed under basic conditions to form salicyclic acid and ethanoic acid, before being absorbed into the blood stream. Write an equation for the hydrolysis reaction.
c) The reaction in fact occurs under mildly alkaline conditions in the digestive tract. Draw the structure of salicylic acid under these conditions.
Gas chromatography or GC is an analytical technique that can be used to identify unknown substances in a sample. Explain how GC is used to test athlete’s blood or urine for drug taking. How is the process quantitative?
Colorimetry is an analytical technique that can be used to determine the concentration of a coloured compound in a solution by measuring the absorbance of light by the sample relative to a sample of the same substance of known concentration. A simple diagram of a colorimeter is shown below;
a) Explain the purpose of the filter. How is the appropriate filter for a solution chosen?
I. Draw the structure of the complex formed.
II. What colour of filter should be fitted when using a colorimeter to record the absorbance of a solution of this complex?

Each group will need a “urine” sample made of:

12 mg sodium salicylate [Harmful; Irritant]
100 mg glucose [Low hazard]
5 drops of ethanol [Highly flammable]
Made up to 50 cm 3 with dilute cold tea (to create a “urine” look)

For the glucose test

Test tube holder
Disposable pipettes
Access to Benedict’s solution
Beaker, 250 cm 3
Tripod and gauze for a hot water bath
Or Access to Clinistix®

For the colorimetry

Access to a colorimeter
Plastic cuvettes x 6
50 cm 3 of a 5% by mass solution of iron(III) chloride [Irritant] (made by dissolving 4.16 g of FeCl 3 •6H 2 O in WATER† and making up to 50 cm 3 )
An accurate method of measuring 1 cm 3 and 4 cm 3 (either 2 × 5 cm3 plastic syringe or 2 × 10 cm 3 measuring cylinder)
A 500 mg dm –3 stock solution of salicylate [Harmful] (made by dissolving 584 mg of sodium salicylate in 1 dm 3 of water). 50 cm 3 per group should be sufficient. This can be placed in a burette to facilitate the dispensing of small quantities.
Equipment for accurate dilution of the stock solution (e.g. a burette of distilled water and small test tubes and bungs)
Distilled water
Test tube rack

Health, safety and technical notes

Read our standard health and safety guidance here .
Wear eye protection.
Wear clothing protection if desired.
Iron(III) chloride is an irritant, see CLEAPSS Hazcard HC055b
Salicylate is harmful, see CLEAPSS Hazcard HC052

† NOTE If the iron (III) chloride solution is made up in acid as recommended by CLEAPSS it protonates the sodium salicylate and no complex forms. It must therefore be made up IN WATER.

Extension discussion points

Why are solutions of iron(III) ions more acidic than ethanoic acid? How does this help to explain the formation of the [Fe(H 2 O) 4 (salicylate)] + complex?
What should be used for the blank in the colorimetry experiment?

Problem Based Practical Activities Problem 10

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This resource was developed by Catherine Smith, RSC School Teacher Fellow at the University of Leicester 2011 – 2012, produced as part of the National HE STEM Programme.

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Compound confusion | Problem based practical activities

Cool drinking | Problem based practical activities

Iodination inquiry | Problem based practical activities

Carbonate rocks

A little gas

Cleaning solutions

Alcohol detective

Coursework conundrum

Acid erosion

Iodination inquiry

Compound confusion

Cool drinking

16-18 years
Practical experiments
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Support students to discover the correct chemical compound to achieve a desired effect on a product, in this case a drinks container.

Explore the use of analytical methods and empirical formula to identify unlabelled chemicals.

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Students use distillation to purify two samples of fake vodka seized by the local police, and impart an important lesson on chemistry and alcohol.

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A problem-solving technique in which an individual is asked to consider the ways problems of this type are solved in nature. Personal Analogy A problem-solving technique in which an individual is challenged to become part of the problem to view it from a new perspective and identify possible solutions. Fantasy Analogy
35 problem-solving techniques and methods for solving complex problems
Problem-solving methods are primarily designed to help a group or team through a process of first identifying problems and challenges, ideating possible solutions, and then evaluating the most suitable.
Teaching Problem Solving Skills-Useful Suggestions
When teaching problem solving skills the objectives are to enable students to. identify problems when they arise. listen actively to suggestions of peers. discern various ways to solve a problem. confidently evaluate choices offered. impartially reflect on what worked and what did not work.
How to Teach Kids Problem-Solving Skills
Practice Allow Consequences Whether your child can't find their math homework or has forgotten their lunch, good problem-solving skills are the key to helping them manage their life. A 2010 study published in Behaviour Research and Therapy found that kids who lack problem-solving skills may be at a higher risk of depression and suicidality.
Frontiers
Problem-solving ability is an essential part of daily life. Thus, curiosity and a thirst for knowledge should be cultivated in students to help them develop problem solving and independent thinking skills. Along with positive attitudes and an active disposition, these abilities are needed to solve problems throughout the lifespan and develop -confidence. To achieve educational objectives in ...
PDF MATHEMATICAL PROBLEM-SOLVING STRATEGIES AMONG STUDENT TEACHERS
One of the main difficulties in learning problem-solving is the fact that many skills are needed for a learner to be an effective problem solver. Also, these factors and skills make the teaching of problem-solving one of the most complex topics to teach (Dendane, 2009). Mathematics is used to quantify numerically
Frontiers
Mathematical problem-solving constitutes an important area of mathematics instruction, and there is a need for research on instructional approaches supporting student learning in this area. This study aims to contribute to previous research by studying the effects of an instructional approach of cooperative learning on students' mathematical problem-solving in heterogeneous classrooms in ...
Developing Problem-Solving Abilities by Learning Problem-Solving
The aim of this study is to measure the effects of teaching problem-solving strategies as an integrated part of the mathematical content prescribed by the curriculum. By implementing the designs principles developed in the previous study, we carry out a one-year-long teaching intervention in a Swedish upper secondary school. ...
Beyond digital competence and language teaching skills: the ...
In the 21st century, ICT-based teaching has evolved into problem-solving (PS). Therefore, scholars from Science, Technology, Engineering, and Mathematics (STEM) have identified the factors that facilitate such a process in their classes. Therefore, empirical evidence on English language teaching is warranted to uncover what factors shape teachers' professional competence to have such ...
City leaders using video games to develop problem-solving skills among
City leaders using video games to develop problem-solving skills among Atlanta's youth. ATLANTA, Ga. (Atlanta News First) - The City of Atlanta and Atlanta Public Schools are using video games to teach kids valuable life skills. Donnie Beamer, senior technology advisor with the City of Atlanta said "2023 here in Atlanta is the Year of the ...
Patient prognosis
a) Draw the structure of aspirin and highlight the functional groups that you recognise. b) In the digestive tract, the aspirin is hydrolysed under basic conditions to form salicyclic acid and ethanoic acid, before being absorbed into the blood stream. Write an equation for the hydrolysis reaction. c) The reaction in fact occurs under mildly ...
The McKinsey Crossword: Embracing the "And"
Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you're looking for a quick win.