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Followed by a trip

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How to Contact Booking.com

Last Updated: June 14, 2023

This article was co-authored by wikiHow Staff . Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. This article has been viewed 103,708 times. Learn more...

Booking.com is a popular travel and booking site that makes finding and reserving your lodgings quick and easy. They have an easy-to-use website and smartphone application, but if you’re having an issue or problem that you’re having trouble resolving, it can help to get in touch with their customer service department for assistance. Whether it’s through the app on your smartphone, their website, email, or by phone, you have a variety of ways to contact Booking.com.

Calling the Customer Service Line

Image titled Contact Booking.com Step 1

  • The dedicated phone number for Booking.com is the best way to get in touch with a customer service representative if you need immediate help with an issue that you’re having.
  • Be careful of calling alternate numbers you may see listed online because they could be scammers!

Tip: The customer service line is open 24 hours so you can call anytime you’re having an issue.

Image titled Contact Booking.com Step 2

  • Be sure to have any booking or account information handy in case you’re asked for confirmation numbers or account information.

Image titled Contact Booking.com Step 3

  • If they have a work order, ask them for it so you can reference it when you follow up.

Emailing Customer Service

Image titled Contact Booking.com Step 4

  • Send an email to the customer service for non-urgent issues like a refund or question about booking.

Tip: Include a descriptive subject line like “RE: Acct #123456 - John Smith, Refund” so they can clearly see your information and your issue.

Image titled Contact Booking.com Step 5

  • You can also request a read receipt to confirm that they received your email.

Image titled Contact Booking.com Step 6

  • Make sure you sent your original email to the correct address!

Using the App

Image titled Contact Booking.com Step 7

Tip: Be sure to take a look through the common problems that are listed there to see any of them could resolve your issue.

Image titled Contact Booking.com Step 11

  • If you don’t receive a response from a representative within 24 hours, send another message.
  • If you choose the email option, be sure to explain your issue in detail so a representative is better able to assist you when they contact you.

Getting in Touch through the Website

Image titled Contact Booking.com Step 12

  • You can visit the Booking.com website at https://www.booking.com/ .

Image titled Contact Booking.com Step 13

Tip: If you don’t have an account, but you have a confirmation number and PIN code from your booking, you can input that to bring up the contact menu.

Image titled Contact Booking.com Step 15

  • Double check that your email and phone number are correct in the fields.
  • Enter your booking number for faster service with your problem.
  • If you don’t receive a confirmation or a response within 24 hours, send another message.

Expert Q&A

You might also like.

Contact Facebook

  • ↑ https://partner.booking.com/en-gb/help/support-contact/contact/where-you-can-reach-us
  • ↑ https://partner.booking.com/en-gb/help/support-contact/contact/how-do-i-contact-bookingcom
  • ↑ https://www.booking.com/customer-service.html

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  • Contacting us for support

If you have a specific or urgent question, you can contact us via the Extranet or by phone. You can also find articles covering a range of topics relevant to you in Partner Help or the Partner Community .

In this article:

Contacting us through the Extranet

Message topics, contacting us by phone.

If you're having trouble logging in, take a look at these tips.

You can contact us through the Extranet Inbox. We’ll do our best to get back to you within 24 hours , but sometimes it can take a little longer. Follow these steps to write us via your Inbox: 

  • Log in to the Extranet
  • Click Inbox , then Booking.com messages 
  • Click See contact options , then select a topic and subtopic if applicable
  • Click See all contact options , then Message
  • Write your message and click Send message

Messages can have one of the following subject lines: 

Rates & Availability

Use this subject line when you want to load rates and availability for your property. 


Use this subject line if you want to set up a deal or promotional rate. It can also be used if you have questions about how these are displayed.


Use this subject line if you have questions about the booking process or a specific reservation.


Use this subject line if you need extra info about sales opportunities in the Opportunity Center.

Guest reviews 

You can contact our Reviews Team to discuss a specific comment from a guest or your own reply to a review. 

Invoices and commission

If you can’t find the information you need in Partner Help, use this subject line for questions about invoices or payments. 

Receiving my payouts 

Use this subject line for questions about when you’ll receive your payout or how to charge guests' virtual credit cards.

Use this subject line for questions about the Analytics tab or how your property is performing on our platform.

Property details

Use this subject line to update information about your property that you can’t edit on the Extranet, such as your review score.

Use this subject line if you want to update your contact info and other account details, or if you have questions about working with channel managers.

You can call us if you have an urgent question about your property or partnership with us. Here’s how to find a dedicated number to call:

  • Select See contact options , then select a topic
  • Click See all contact options , then Call

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  1. Booking.com: Contact Us

    Need help with a booking? Visit My Bookings page Do you have a question? Go to our Help Center Are you a property owner who needs help? Contact Partner Support Visit Partner Community Questions about Booking.com for Business? Read more about our service Want to work for Booking.com? See our Careers page Are you with the press?

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