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How to contact Uber support as a driver or rider if you need help resolving an issue
- You can contact Uber to get help as a driver or rider in many different ways.
- The easiest way to contact Uber is via the mobile app — in the Support Center for drivers or Your Trips for riders.
- To contact Uber by phone, there is an emergency number and a customer support line, so use the appropriate one for your situation.
Whether you're a driver or a passenger, Uber generally provides a smooth transportation experience.
But occasionally, you might need to reach out and get help from a real person at the ridesharing company. If so, there are a handful of ways for you to get assistance.
How to contact Uber if you're a driver
As a driver, you can contact Uber for assistance through the mobile app, which will directly connect you with live support. You can also get help in person at an Uber Greenlight location, or reach out to Uber through social media.
How to contact Uber if you're a rider
As a rider, you can contact Uber for assistance through the mobile app, reach out for support via social media, or call the local support line.
To get premium 24/7 phone support as a rider, you'll need to be a Diamond member. Unlocking this level of membership through the Uber Rewards program requires earning 7,500 points for rides and UberEats orders.
Do you drive for Uber or Lyft? We want to hear from you. Get in touch with [email protected]
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Uber drivers: 5 ways to contact Uber driver support and get help!
By Doug H , Updated September 26, 2023 1 Comment
Every Uber driver eventually needs to contact Uber. You might have a problem with your driver account, or you could have a question about your earnings.
Fortunately, Uber gives drivers many different ways to get help. You can call the support line for drivers, chat with support representatives in the Uber driver app, or visit an in-person Greenlight Hub.
Read on to learn the best ways for drivers to get help.
5 ways to contact Uber as a driver
- Call the 24/7 driver support line at 1-800-593-7069
- In the Uber Driver app, report trip issues to chat with driver support
- Visit help.uber.com to chat with Uber and find answers
- Send a Tweet to Uber’s Twitter account: @Uber_Suppor t
- Get in-person help at a Greenlight Hub
Uber phone support line for drivers
Uber offers 24/7 phone support for drivers at 1-800-593-7069. You can call directly or through the driver app.
To call through the driver app: Tap menu (☰), “ Help ” then scroll to the bottom to find the “ Call Support ” button.
Telephone support agents can handle all driver issues, but many drivers report that it’s not much more helpful than the normal in-app support system.
Call Uber: Tap Help and scroll to find the Call Support button
Chat with Uber support in the Uber driver app
A Help section at the bottom of every trip record allows you to contact support about common ride issues. This is where you’ll report problems or request a fare review.
Select the appropriate issue and follow any instructions to select more options or enter more info.
Reporting an issue will begin a chat thread with Uber support. You will get a notification when Uber replies.
To directly chat with Uber without reporting a trip issue
Reporting a trip issue will begin a live chat with Uber support, but you can start a chat even if the issue isn’t about a specific trip.
Go to Menu > Help , then search for “chat.” The resulting articles that appear all have a “Chat with us” link at the bottom of each page.
How to view your existing chat threads with Uber driver support
Menu > Help > Support Messages
After you’ve submitted a question or reported an issue, you can use Support Messages to your support threads and send replies to Uber.
help.uber.com has the same chat & support features as the driver app
Help.uber.com has features similar to the driver app. You can report issues with specific rides by logging in, selecting the ride, then scrolling to the Help section beneath. Reporting an issue will begin a chat thread with driver support.
You can view your current chat threads in the driver app or help.uber.com. So if you start a conversation at help.uber.com, you can access it later in the driver app.
What drivers can expect after contacting Uber
You will get an in-app message when an Uber rep answers your question, along with an email. It should take anywhere from a few minutes to a few hours. Many drivers find that Uber’s response time varies quite a bit.
You can reply using the Support Messages area of the driver app or by replying to Uber’s email.
Tips to get better help from Uber support
- One question at a time — Uber typically will only respond to one issue at a time, so loading your message with several issues isn’t effective
- Be as brief as possible — Only include the details that are essential to your issue
- Be polite and civil — Be direct, but try not to argue or abuse the support staff
Get in-person help at Greenlight Hubs
Uber has in-person support offices called ‘ Greenlight Hubs ‘ in many cities. Uber representatives at these offices can spend more time on your issues, and they have more power to make decisions on the spot.
It’s often better to visit a Greenlight Hub if you want a faster resolution to complicated problems or if you have several problems that you need to handle at the same time.
To book an appointment in the driver app, go to Help and search for “Greenlight.” Tap through the resulting articles to find the “ Schedule an appointment ” option.
Visit this page at Uber.com to see Greenlight Hub locations in your area. The page uses your location to show you nearby Greenlight Hubs.
About Doug H
Gig economy driver, writer, and expert since 2013. I created Ridesharing Driver to help drivers navigate all of the challenges we face in the on-demand world! Read more about my story
Frustrated driver says
October 20, 2023 at 1:34 pm
I don’t appreciate that. Nobody actually gives you information on how to contact Uber about bad Uber drivers if you’re not using the Uber app or it wasn’t your ride… I guess that leaves us going directly to the insurance company and reporting issues. I’m sure the more issues that are reported to the insurance company about Uber drivers the less likely the province will be willing to expand the peogramme
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What is uber connect.
What is Uber's Connect service and how can you use it?
There are several popular ride-share and food delivery services available, such as Lyft or Doordash, but Uber started it all. Uber is well known for their ride-share services, but they have other offerings. On your Android phone , you can order a ride or your favorite food through Uber Eats from the comfort of your couch. Another little-known offering from Uber is Uber Connect, which is a same-day delivery service. Here's a look at what Uber Connect is and how to use it.
How Does Uber Connect Work?
Uber Connect is a same-day package delivery solution from Uber. This service can be used for a variety of applications, from sending a gift for friends or family, delivering goods you're selling, to a courier service for important legal documents. Uber Connect prides itself on being easy, speedy, and flexible all through the Uber app. You can also use the service to request a package be picked up and delivered to you. This service is convenient for individuals and businesses.
For drivers, the service works similarly to an Uber ride. They still make money like they do with ride-sharing and go to a pick-up and drop-off location. Also, the service is meant for local delivery, so you won't be driving to the ends of the earth to deliver something. Uber Connect was a new service launched during the COVID-19 pandemic and is now available in 6,000 areas, such as New York in the US, Australia, Canada, and Mexico.
Uber claims that most items are picked up within the hour after you order your delivery. The service can pick up most packages, but there are item, value, and size restrictions . Still, most packages should be eligible. Uber suggests that items that "fit comfortably in the trunk of a midsize vehicle" should be okay for the service. Packages must be sealed. Otherwise, the delivery driver won't accept them.
What items are prohibited?
There are prohibited items that Uber does not allow to be delivered through Uber Connect. These items include:
- People and animals
- Illegal or stolen goods
- Weapons and ammunition
- Alcohol, pharmaceutical drugs, recreational drugs, vitamins, and supplements
- Highly perishable food and beverages
- Money, gift cards, monetary items such as scratch tickets or securities, and high-value jewelry and gems
- Hazardous materials
- Fragile items
- Sexual aids and materials
All items not included in this list are fair game to be sent through Uber Connect.
What are the benefits of Uber Connect?
There are benefits to the Uber Connect program for users and drivers.
- Quick delivery : Instead of waiting days for an item to be shipped, you can have it delivered curbside quickly, often within an hour.
- Service at any time : No matter when you need it, even if it's last minute, you can get on-demand delivery.
- No paying for stamps or labels : You don't need to print a label, weigh your package, or make sure it has the right amount of stamps like a delivery through other package delivery services, Amazon, FedEx, or the post office. With Uber Connect, you hand your item to the driver, and it gets delivered.
- Tracking : You can see where your package is in real time from the Uber app and see how long it will take to get to your recipient.
- Change up your routine : Instead of dealing with people all day, take a break and deliver packages.
- Earn more money : Even if there are no riders in your area, you can earn money delivering packages. You can pick an optimal route so that you can do package and food delivery in the same ride.
- Just as flexible : Like ride-sharing, you can accept or decline rides as you see fit.
How to use Uber Connect
Uber Connect is not available everywhere, so first, make sure it's available in your area. To do so, look on your Uber app home screen and see if you can see a package icon. If so, congrats. Uber Connect is available in your area. If not, Uber Connect is not available in your area.
After you've determined that Uber Connect is available in your area, it's easy to initiate an Uber Connect delivery.
- Make sure your package is well sealed.
- Open the Uber app on an iOS or Android device.
- Tap the package icon to initiate an Uber Connect delivery request.
- Agree to the terms and conditions and confirm that your package does not contain prohibited items.
- Provide instructions for your delivery, including the delivery and pick-up location, the size of your item, the recipient's name, and special delivery instructions.
- Uber provides a cost estimate for different delivery options. Select the option you want to use and tap Confirm to initiate the delivery.
- When the app selects a delivery driver and gives you an arrival estimate, make sure you're outside and ready to hand over the package.
Make a quick and easy delivery with Uber Connect
There are so many things that people and businesses ship every day. If you don't want to go through the hassle of shipping an item locally, use Uber Connect to get your item to your recipient quickly and easily with a few steps. If you run into an issue with your delivery, contact Uber customer service to get your issue resolved.
“Was She Trying to Steal It?” — Uber Eats Driver Asked to Deliver iPhone They "Bought" Shady Deal
An Uber Eats driver was asked to deliver an iPhone for a customer, but came across what seems to be a common scam involving item delivery.
Nov. 4 2023, Published 10:06 a.m. ET
Uber can be used for a variety of transport needs: want to call a cab? The app connects you to independent contractors with their own vehicles who can take you to and from a location. Want food delivered to you? The app covers that as well.
Another feature you may or may not know that Uber offers is same-day package delivery, which could be useful in a variety of different scenarios.
Let's say you made it home after a night out partying with your friends, only to realize that you left your phone at their place. If getting up and grabbing a car to go and get it yourself is out of the question or they can't bring it to you, you could use Uber to perform a one way trip to bring your phone to you.
Or sometimes folks will use the service simply to deliver purchase that they've made directly to their place, which is what happened with an order that delivery driver and TikToker @bikingdc was asked to make of an iPhone that they thought seemed a bit shady.
@bikingdc Imagine ordering an iphone and doing this… or was it a scam to begin with? #ubereats #doordash #fyp ♬ original sound - BikingDC
The TikToker documented the experience on their bicycle, which starts with a text overlay that reads: "Deliving an iPhone to a suspicious customer."
His clip begins with him walking into what looks like the lobby of a swanky building where a man greets him holding a mobile POS system.
"Doing a pick up order?" the person in the building asks.
"Yeah for Uber," the man responds.
@bikingdc scans the bag, which contains an iPhone from a woman who holds it up for him. She thanks him in sign language as he walks outside to his bicycle which he speedily rides to his destination.
The TikToker arrives at his destination, a hotel, and locks his bike up before heading inside to call up the recipient of the package. He calls 1, 2, 3...4 times and still doesn't receive any type of response.
Not content to mark the order as un-deliverable he decides to go above and beyond and hop into an elevator to see if he could reach the unit that the delivery was made to in an attempt to knock on the person's door so he could fulfill the delivery.
"People make delivery so difficult," he says to himself as he rides the elevator before adding, "I really shouldn't even be up here right now," he says as he walks through the hallway of the building until he arrives to the hotel room.
@bikingdc knocks at the door several times until he hears someone from behind the door. "Jessica?" he calls out, but no one opens the door.
This must've sounded off alarm bells in his head and he decides to leave the apartment building with the pricey item. "This person thinks I'm going to leave an iPhone just outside of a hotel door?" he asks, returning to the elevator.
Downstairs in the lobby, he decides to talk to the hotel receptionist to see if he's got the right room number for the order, and the hotel worker decides to call up into the room to see if they could get a hold of Jessica in a last-ditch attempt to contact the delivery recipient.
But they don't answer the room number and then they try and see if they have a phone number for the guest, but they say that they don't, which @bikingdc remarks is "very suspicious."
"All right well, that's unfortunate," he says before continuing to narrate what his next steps are going to be: "bring it back to the business return this order. Ahhh my, what a waste of time," he says as he walks out of the hotel and bikes back to the original location.
He finds the original person who provided him with the iPhone for delivery. @bikingdc tells them: "Bad news, she never came down so I gotta return this thing."
"All right let's do it," the man tells him.
"I think I get paid for the trip you know but it's still a hassle going back and forth."
@bikingdc processes the return and tells the man that the iPhone is still in the bag, which the man inspects before he leaves, hops on his bike, and hits the streets of DC again on his bike.
Several commenters seemed to agree with @bikingdc's assessment that the order was a scam, with numerous folks stating that the recipient probably hoped that he would leave the phone at the door in the hopes of just completing the order.
They would then claim they never received the phone and try to put the blame on Uber delivery for not handling the package properly, while still keeping the phone and getting a refund, or paying out of pocket for another and securing themselves two iPhones for the price of one deal.
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