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How Does Hotwire Compare to Other Travel Sites?

Not so long ago, those of us with wanderlust required the services of a professional travel agent, relied on word-of-mouth reviews about hotels, made reservations by phone sight-unseen or simply improvised on the go with our guidebooks in hand. These days, the world is at our fingertips thanks to multiple websites geared towards educating us about and ultimately helping us secure the best travel deals available. So where does Hotwire fit in? Launched in 2000 and later becoming part of the Expedia Group in 2003, Hotwire was one of the first online travel websites to work directly with suppliers to book unsold inventory. 

To this day, Hotwire continues to offer some of the top travel discounts and deals around — but it’s not the only site to do so. Find out how Hotwire compares to other websites that help you book flights, hotel stays and vacation packages.

What Is Hotwire?

Hotwire is a travel website that provides consumers with access to discounted plane tickets, rental cars, hotel rooms and vacation packages. It does this by selling tickets, rooms, vehicles and other services that the respective airlines, hotel chains and car rental companies were unable to directly book themselves. The company has earned a reputation for its exceptional discounts, which it also achieves by negotiating lower prices with hotel chains to obtain its Hot Rate deals.

Because of this, the company doesn’t offer weekly or monthly deals. Instead, the site continuously tracks and changes rates, so prices may be different every time you visit the site. If you want to see exactly what you’re booking before you make your purchase, you’ll need to stick with Hotwire’s standard rate options. The company’s Hot Rate deals often provide the steepest discounts, but you won’t be able to see the exact agency or facility until after check-out. This is done to maintain each company’s anonymity so competitors can’t undercut pricing.

How Is Hotwire Different From Other Travel Websites?

Hotwire joined the Expedia Group in 2003. However, it’s just one of many other travel-related brands that the same company also owns. A quick glance at the list of Expedia Group’s brands reveals big names such as Hotels.com, Vrbo, Travelocity, Orbitz, CarRentals.com and trivago, among others. Its vast network of larger and smaller travel brands makes the Expedia Group a comprehensive resource when it’s time to plan your next trip. 

The primary difference is that Hotwire can be involved in virtually every aspect of your vacation, from research to planning and booking various elements of your travel arrangements. Sites like Vrbo, on the other hand, only allow you to book one element of your travel equation, such as your lodging, but not other like car rentals. With its variety of brands to choose from, the Expedia Group caters to business and leisure travelers with a wide range of budgets.

Hotwire vs. Travelocity

When it launched in March of 1996, Travelocity was the first website to let customers purchase travel tickets without assistance from another person. One major difference between Travelocity and Hotwire today is that you can book your next cruise through Travelocity, as cruise booking services aren’t currently available through Hotwire. Travelocity also lets you book flights, hotels, vacation packages and car rentals like Hotwire does. Furthermore, Travelocity offers a member rewards program that earns you points you can redeem for credits and money back on purchases.

Hotwire vs. Kayak

Kayak is a travel search engine that doesn’t actually process or sell you tickets or reservations. Instead, the company redirects you to other sites for purchasing. If you’re interested in a ticket, you might end up on the American Airlines website or a site like Priceline.com to buy your tickets.

Kayak pioneered the art of using metasearch for travel to deliver dependable results specific to users’ travel needs. The organization has been around since 2004 , although it was acquired by Booking Holdings in 2013. You can use the website to search for deals on cars, flights, hotels and vacation packages. 

Hotwire vs. Tripadvisor

Tripadvisor is the biggest travel platform in the world and serves roughly 463 million travelers per month. While Hotwire excels at finding the best deals through partnerships with select hotels and other agencies, Tripadvisor lets you compare low prices to find the right cruises, flights and hotels for your budget. 

You can also reserve tables at restaurants before you leave for your vacation. Instead of booking directly through Tripadvisor, you’ll book through one of the company’s partners. Instead of quoting a direct price, Tripadvisor calculates the average hotel price based on available rooms from its booking partners.

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I was posting a review of a hotel but when I submitted the post, the next page was rating local activities. I could not post any ratings for things like hiking, shopping, romance, etc, I was able to add a comment up to 150 letters. I would have loved to rate the activities, but you can't edit the review either. Any suggestions for future ratings so I don't run into this again?

Welcome to TripAdvisor, tjgardner;

The Help Us Make TripAdvisor Better (HUMTAB) forum was created so that users may submit suggestions and participate in discussion of methods for improving the site itself.

As a new user of TripAdvisor, I would suggest before posting on any forum to read the "sticky" at the top of the forum’s page, if there is one. The sticky will explain the focus / purpose of the forum and other important details. As an example, the sticky for this forum reads;

“PLEASE READ: How to use this forum” and has a pushpin icon beside it.

The Support Forum is available for general "How To" questions and assistance using the TripAdvisor site.

http://www.tripadvisor.com/ShowForum-g1-i12105-TripAdvisor_Support.html

Best Regards

This is deluxe inn in redding CA . my phone number is 530 917 9241

all of the reviews posted in trip advisor are for the deluxe inn in Chico CA

i give trip advisor one week to fix the or i will get lawyers for false reviews . i have copy of all reviews. the deluxe inn in chico CA is not my property

Hi deluxeinn4u;

First, this forum, like all the forums on TripAdvisor, is primarily member driven, peer-to-peer assistance. It is NOT an effect way to contact TA staff.

Second, rather than making threats of "legal action", have you made any attempt to remedy the problem yourself ? You can do that via your Owner's Centre page.

If you need assistance in getting the reviews move to the appropriate properyy, please post a query of your own, on the Owner's Forum mentioned above.

This topic has been closed to new posts due to inactivity.

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Post-stay reviews

Keep a pulse on your guests’ experience and encourage new guests to book with you.

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Managing online reputation, getting guest insights

Help increase bookings, identify opportunities for improvement

Every year, millions of travelers book through our travel booking websites. Reviews significantly influence the property they choose, so we’ve designed tools that make it easy to monitor, manage, and maximize your online reputation.

Our Post-stay reviews tool:

• Increases your influence over how travelers perceive your property
• Reduces the effort required to manage and respond to reviews
• Improves your understanding of what guests want across 12 months of feedback

Already a partner?

How it works

Your focus should be on delivering a 5-star-worthy guest experience. Our Post-stay reviews tool automates the guest review process for you by:

• Prompting guests to write reviews, including ratings for cleanliness, service, and amenities
• Notifying you when reviews are published, so you can respond quickly
• Vetting and translating reviews and responses to meet our community guidelines
• Enabling you to showcase reviews on your own website
• Providing Review insights — trends based on a 12-month analysis of your reviews that surface patterns and opportunities that may require action

Nearly three out of four travelers (73%) indicate reviews play a role in their decision-making process, reading on average nine reviews per property.

Expedia Group, What Travelers Want, 2020

Travelers are 72% more likely to pay more for a hotel with higher guest ratings.

Expedia Group, 2019

“The tools in Partner Central for guest relations are rewarding because they give us the opportunity to provide the best service to our guests.”

Stephanie C.

Director of Leisure Sales & Marketing, MGM Resorts International

• Guest Relations
• Expedia Group
• Reservations

Check out this great overview video on how guest reviews work on the Expedia Group sites. Reviews will appear first on the booking website, e.g., Hotels.com or Expedia.com, and, after 90 days, they’ll display across all the sites in our marketplace.

Absolutely. Tips for acknowledging guest concerns during their stay and for responding to poor reviews are both available. In-house Feedback is always private while post-stay reviews, once vetted, will be available to other travelers. Graciously acknowledging less-than-glowing feedback and perhaps sharing how you’ve remedied the issue will help you actively manage your online reputation.

Yes! Discover more about Guest Insights in this article . You’ll learn about identifying potential revenue growth opportunities from specific countries and how you can target travelers from that location with TravelAds or promotions. 

We would love that. Use these step-by-step instructions to download and use our Guest Review Widget on your site.

Our easy-to-use platform, Partner Central, will be the primary location for managing reservations, loading inventory, changing rates, and keeping your listing up to date. Many partners opt to use a connectivity provider to link our systems and automatically perform daily tasks. They log in to Partner Central to leverage our more advanced tools including competitive set analysis, real-time market pricing, and other marketing programs. If you have any problems, our local teams are ready to help.

Yes. Expedia Group partners have access to a suite of tools and data insights that help you develop and execute a profitable revenue management strategy. We're constantly innovating and publishing best-practice guidance to support your success.

An online travel agency (OTA) is a key part of your distribution strategy. If your goal is to reach more travelers and attract those who will be happiest at your property, an OTA can help.

At Expedia Group the breadth of our travel supply attracts travelers who are researching, planning, and booking travel. They often plan far in advance, stay longer at your property, and spend more. In addition to helping you fill your rooms, we provide tools and market insights to help you provide outstanding guest experiences and grow your business.

We're one of the world’s leading travel marketplaces, with an extensive brand portfolio that includes both globally recognized and locally relevant travel brands, including Expedia, Hotels.com, Orbitz, Travelocity, and more. Learn more in our About Us section.

No. To keep your workload to a minimum, we automatically email the guest to confirm the reservation.

You can easily cancel a reservation on behalf of a guest in Partner Central. If a cancellation fee applies, you can charge the linked Expedia Virtual Card on the cancellation date.

Yes. The Messages tool in Partner Central allows communication with guests before they arrive and we're happy to include check-in instructions with your property listing. 

As an Expedia Group partner, you choose how you want to accept guest payments. Options include leveraging our secure payment processing to have travelers pay online when they book and charging an Expedia Group issued virtual credit card for payment at checkout. You can also have guests pay you directly at check-out and compensate Expedia Group.

To appeal to the broadest number of travelers, you can choose to offer both options and let the guests decide what's best for them.

It isn't a problem if your property doesn't accept credit cards. We'll make sure your listing communicates how you accept payment (cash, check, credit card, etc.) so travelers are prepared when they arrive. We'll confirm with you in a call to welcome you to the Expedia Group family.

In addition to providing an easy-to-use and secure experience for travelers to book your rooms, Expedia Group invests heavily in advertising, digital marketing, and social media promotion to attract consumers from around the world to your market and individual property.

We're constantly mining our data for insights and emerging travel trends so we can both innovate and develop the best set of free and robust tools that enable you to grow your business. We also operate traveler and partner support centers to help solve the sticky logistical issues that inevitably arise when people set out to explore the world.

How to manage and respond to hotel guest reviews

See how to get more guest reviews for your property and how to learn from and respond to guest feedback, good and bad. 

The top 14 ways to drive reservations and revenue in 2021

Create an exceptional guest experience by engaging with guests, responding to their needs, and exceeding expectations from the jump.

How to post a hotel review online without getting any blowback

You and I collectively have so much more power to influence companies that we do business with than we ever have. Companies spend a ton of money monitoring review sites and social media. But we’re past the era of damage control; now companies are actually listening to people!   The Los Angeles Times reports hotels are significantly improving the experience when we stay at them. And we have TripAdvisor , Yelp and other social media sites to thank directly for that.   Across the industry, hotel operators are seeing people who abandon bookings and won’t stay at their places because of the online reviews they read about the place.   I do this all the time. Over and over again, I’m ready to pull the trigger on a booking but then I read the  TripAdvisor reviews. If they’re lousy, I abandon the booking.   This is so much a trend that hotels are fixing things when there’s a pattern of complaints. I’ve also noticed on  TripAdvisor that hotels are responding to complaints and either disputing what’s been said or apologizing and saying how they’re going to address it.   So don’t just go away angry from any business. Nor should you say something just out of anger. But if say what you experienced, well, who knows? You may fix that problem for you and for other people!

Read more: What info is stored in a boarding pass barcode? A lot.

Here’s the right way to complain online and lessen your chances of encountering a problem

Consumer Reports   suggests you keep the following pointers in mind:

• Know your state’s law regarding SLAPP suits . Strategic lawsuits against public participation (SLAPP) are designed to threaten you with expensive and time-intensive litigation to deter you from posting a negative review. By knowing your state’s laws, you can understand the parameters of what you legally can and can’t say in your review.
• Stick strictly to the facts with your complaint. Keep it short, simple and factual; nothing more and nothing less.
• Cool off. Write your complaint out and then take 24 hours to reflect on it before you post. Make sure your vitriol isn’t crowding out the facts in what you’ve written.
• Realize that your veil of privacy can be pierced. You may think you’re writing a fairly anonymous review, but it is possible that information about your identity, IP address, and location could be subpoenaed at the request of an offended business. The privacy policy of the website where you post your comments isn’t likely to protect you either.
• Know what to do if you are sued. In the worst case if you are sued, you may be covered by your homeowner’s policy for defamatory statements. Check with your insurer to see.  
• Remember, it all comes back to sticking strictly to the facts . Never post libelous comments that disparage anyone’s character. That’s the best way to stay out of trouble.

Read more: 8 tips to make getting on a plane this holiday season a little more enjoyable

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Top Tips for Getting More Online Hotel Reviews

Despite the constant evolution of online marketing and distribution platforms and social media, online reviews remain so important. According to recent research, a total of 92 percent of leisure travelers in the U.S. consider online hotel reviews “somewhat important” or “very important” when choosing a hotel. Recent changes to how Google reviews are displayed on hotel pages within Google demonstrate the weight of reviews on the consumer’s decision-making process when looking for a place to stay.

Now when travelers “google” accommodation and click on a property within Google’s Hotel Finder results they will find a separate “Reviews” tab for the hotel that offers the ability to filter, sort and search reviews, and also pulls reviews in from other online sources like TripAdvisor and Booking.com, in addition to reviews from Google users. These changes have resulted in a more comprehensive and efficient review resource that helps consumers make well-informed decisions.

In our increasingly digital world, online reviews are more important than ever. Google’s recent enhancements to its reviews feature should serve as a reminder to lodging operators that reviews do matter—a lot. If chatter about your property has been a bit quiet online lately, here are our top tips for getting more reviews.

Ask at Check-out

There’s nothing wrong with asking guests for reviews face to face. You probably already ask departing guests if they enjoyed their stay—if they did, follow up with something genuine and light like, “That’s good to hear! If you have a spare few minutes sometime in the next few days, we’d love it if you could leave us a review online on [your preferred review channel].” Most guests will appreciate the opportunity to do something nice for your business if they had an enjoyable stay.  

You can ask guests for reviews in more subtle ways too, like including your review profiles on business cards or a small sign placed at the front desk. Include a message at the bottom of check-out receipts, inviting guests to leave a review online on your preferred review site if they enjoyed their stay. You could also consider adding a message that invites dissatisfied guests to email you directly with any negative comments, which will hopefully avoid those complaints going public online.

Post-stay Messaging

It’s best to ask for reviews as soon as possible after a guest’s stay while they are still focused on their experience. Post-stay messaging provides an ideal opportunity to encourage guests to leave a review online.

Whether by email or mobile messaging, post-stay messages thanking guests for their stay should be sent to every guest and should also politely ask them to leave a review if they enjoyed their experience at your property. As mentioned above, invite them to contact you directly with any negative feedback. Post-stay communications can be triggered automatically through your property management system (PMS), CRM or guest messaging platform.

Make it Easy to Leave Reviews

Whenever and however you prompt guests to leave a review, make it easy for them to do so. If it’s not clear where they should leave a review and they have to search online and click around, chances are it’s not going to happen. Instead, point them directly to your property’s profile on your preferred review channel via direct links (or linked icons/banners) included in emails, mobile messages and on your website.

Any printed material should also point guests in the right direction by including the logo or website address of your preferred review site along with your profile name (which should be the same as your property’s name).

Automate Review Management

Make it easy for yourself too, by automating review management with CRM or reputation management software that can send post-stay surveys to your guests, triggered automatically. Through platforms like Revinate , completed surveys can then be submitted straight to important review channels such as TripAdvisor and Google, steadily increasing online review volume.

When your PMS is integrated with your reputation management software, you don’t even need to enter guest details into your reputation management system or CRM—the PMS sends the data directly. The entire process becomes automated, saving you valuable time and ensuring no guest goes forgotten when it comes to asking for feedback.

Be on the Sites that Matter

From Google to TripAdvisor to Booking.com, set up profiles on multiple review channels to make sure you cover the ones your guests like and use. If you haven’t already, search for reviews for your property on Google (and other major search engines like Bing and Yahoo! Search) and take note of the sites that come up—these are the ones that your customers prefer, so make sure you set up profiles on all of them to make it easy for your guests to find you and review you.

Offer Incentives

Sometimes it takes a little incentive to motivate customers to write a review. While at first this approach might sound a bit like a bribe, it’s not really. There’s nothing wrong with running a monthly draw for all customers who submit a review (whether good or bad) online. Promote your draw on social media, on your website, and in emails and other guest communications.

Some ideas for prizes include a free night’s stay, a gift certificate, or a free meal at your restaurant.

Share Rave Reviews on Social Media

Sharing your property’s glowing reviews on your social media channels is a good way to inspire (and remind) other guests to leave their own reviews online. Social media users love it when their content is shared by other social media users, with credit given to the original creator.

Sharing positive reviews on social media is not only a good tactic for generating more online reviews, it also provides great content for promoting your property.

Respond to Reviews

You don’t have to respond to all reviews, but you should endeavor to respond to all negative reviews and some great reviews as well. Thoughtfully responding to online reviews tells customers that you care about your guests and their experience of your property, and motivates other guests to provide valuable feedback that helps your business succeed.

Treat Every Guest like a VIP

Consumers tend to write reviews about exceptionally good or bad experiences—not about average ones. So be exceptional by showing every single customer how much you value them. It doesn’t take much—from anticipating guests’ needs to greeting guests with a smile every time, the smallest efforts can make a big difference to your customers.

Generating a steady stream of online reviews isn’t always easy, but it’s a crucial part of maintaining a healthy online reputation. Follow the above tips and watch the reviews roll in—and your occupancy and revenue soar!

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How guest reviews work

Each review score is between 1 and 10. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Guests submit their subscores and their overall scores independently – there’s no direct link between them.

You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.

We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.

Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.

Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):

• Politically sensitive comments
• Promotional content
• Illegal activities
• Personal or sensitive info (e.g. emails, phone numbers, credit card info)
• Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
• Spam and fake content
• Animal cruelty
• Impersonation (i.e. if the writer is claiming to be someone else)
• Any violation of our review guidelines.

To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.

An accommodation can reply to a review.

When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.

Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.

Guidelines and Standards for Reviews

These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.

Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.

Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.

All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.

Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.

The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.

By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).

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When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.

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