Book cover

International Conference on Emerging Technologies and Intelligent Systems

ICETIS 2021: Proceedings of International Conference on Emerging Technologies and Intelligent Systems pp 613–621 Cite as

Case Study: The Implications of Knowledge Management Tools on the Process of Overcoming COVID-19

  • Fatima Almatrooshi   ORCID: 13 ,
  • Sumayya Alhammadi   ORCID: 13 ,
  • Said A. Salloum   ORCID: 14 , 15 &
  • Khaled Shaalan   ORCID: 13  
  • Conference paper
  • First Online: 03 December 2021

676 Accesses

1 Citations

Part of the Lecture Notes in Networks and Systems book series (LNNS,volume 322)

The main aim of this paper is to identify the most important issues and problems that we faced in the UAE in the case of coronavirus pandemic and try to come up with solutions that will enhance the overall response of organizations and individuals to this crisis. Moreover, we want to investigate the importance of knowledge management in spreading information regarding COVID-19 and how knowledge management has been used to manage this pandemic as it continues to manifest itself in several areas and different capacities. In addition, this paper will highlight the significance of effective management of knowledge and information with regards to COVID-19, and the extent to which the knowledge that has been shared widely through different platforms can help in resolving the pandemic. These findings will also enable identification of the efficacy of knowledge management and its achievements in dealing with previous pandemics in a manner that gauges the progressive stages of how it was implemented. The quantitative and qualitative data that was gathered through a survey helped us to identify the problems and uncover hidden issues faced by individuals and organizations. The recommended solution we thought the best in terms of cost and efficiency is deploying crisis management in a professional way using knowledge management tools in organizations in public society. We explained the full process of the solution in this paper and the plan of execution and implementation.

  • Knowledge management
  • COVID 19 pandemic

This is a preview of subscription content, access via your institution .

Buying options

  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
  • Available as EPUB and PDF
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Habes M, Alghizzawi M, Ali S, SalihAlnaser A, Salloum SA (2020) The relation among marketing ads, via digital media and mitigate (COVID-19) pandemic in Jordan. Int J Adv Sci 29(7):2326–12348

Google Scholar  

Al-Maroof RS, Salloum SA, Hassanien AE, Shaalan K (2020) Fear from COVID-19 and technology adoption: the impact of Google meet during coronavirus pandemic. Interact Learn Environ

Akour I, Alshurideh M, Al Kurdi B, Al Ali A, Salloum S (2021) Using machine learning algorithms to predict people’s intention to use mobile learning platforms during the COVID-19 pandemic: Machine learning approach. JMIR Med Educ 7(1)

Buheji M, Ahmed D (2020) Foresight of coronavirus (COVID-19) opportunities for a Better World. Am J Econ 2020(2):97–108

CrossRef   Google Scholar  

Albris K, Lauta KC, Raju E (2020) Disaster knowledge gaps: exploring the interface between science and policy for disaster risk reduction in Europe. Int J Disaster Risk Sci 11(1):1–12

Dorasamy M, Raman M, Kaliannan M (2013) Knowledge management systems in support of disasters management: a two decade review. Technol Forecast Soc Change 80(9):1834–1853

Kaewkitipong L, Chen CC, Ractham P (2016) A community-based approach to sharing knowledge before, during, and after crisis events: a case study from Thailand. Comput Hum Behav 54(2016):653–666

Download references


This work is a part of a project submitted in fulfilment of Ph.D. Computer Science—Faculty of Engineering and Information Technology at The British University in Dubai.

Author information

Authors and affiliations.

Faculty of Engineering and IT, The British University in Dubai, Dubai, UAE

Fatima Almatrooshi, Sumayya Alhammadi & Khaled Shaalan

School of Science, Engineering, and Environment, University of Salford, Salford, UK

Said A. Salloum

Machine Learning and NLP Research Group, Department of Computer Science, University of Sharjah, Sharjah, UAE

You can also search for this author in PubMed   Google Scholar

Corresponding author

Correspondence to Said A. Salloum .

Editor information

Editors and affiliations.

The British University in Dubai, Dubai, United Arab Emirates

Dr. Mostafa Al-Emran

Universiti Teknologi Malaysia, Johor, Malaysia

Dr. Mohammed A. Al-Sharafi

Al Buraimi University College, Al Buraimi, Oman

Dr. Mohammed N. Al-Kabi

Prof. Khaled Shaalan

Rights and permissions

Reprints and Permissions

Copyright information

© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Cite this paper.

Almatrooshi, F., Alhammadi, S., Salloum, S.A., Shaalan, K. (2022). Case Study: The Implications of Knowledge Management Tools on the Process of Overcoming COVID-19. In: Al-Emran, M., Al-Sharafi, M.A., Al-Kabi, M.N., Shaalan, K. (eds) Proceedings of International Conference on Emerging Technologies and Intelligent Systems. ICETIS 2021. Lecture Notes in Networks and Systems, vol 322. Springer, Cham.

Download citation


Published : 03 December 2021

Publisher Name : Springer, Cham

Print ISBN : 978-3-030-85989-3

Online ISBN : 978-3-030-85990-9

eBook Packages : Intelligent Technologies and Robotics Intelligent Technologies and Robotics (R0)

Share this paper

Anyone you share the following link with will be able to read this content:

Sorry, a shareable link is not currently available for this article.

Provided by the Springer Nature SharedIt content-sharing initiative

  • Find a journal
  • Publish with us


  1. A Case Study on the Implementation of Knowledge Management

    case study on knowledge management tools

  2. 4: Tools supporting the knowledge management processes

    case study on knowledge management tools

  3. (PDF) Knowledge Management Case Studies

    case study on knowledge management tools

  4. Best Knowledge Management Tools

    case study on knowledge management tools

  5. Top 10 Knowledge Management Tools To Make Work Life Easy!

    case study on knowledge management tools

  6. PPT

    case study on knowledge management tools


  1. Case Study based Questions

  2. Free Case Study

  3. NPTEL Week 4 Knowledge Management assignment answer2023 #nptel #swayam #nptelcourseanswers #answers

  4. Case study presentation

  5. Case Study 2 Video Presentation

  6. Introduction and use cases (Full version)


  1. Case Study: Successful Events Managed by Top Event Management Companies

    Event management plays a crucial role in the success of any event, whether it’s a corporate conference, a music festival, or a wedding. Corporate conferences are large-scale events that require meticulous planning and flawless execution.

  2. Why Is Management Study Important?

    The study of management provides future business leaders with a sound working knowledge of policies, procedures and practices that govern business and social operations and, in turn, allows them to understand and control organizational grow...

  3. Strategic Planning Examples: Case Studies of Effective Decision-Making

    In today’s fast-paced and ever-changing business landscape, strategic planning has become an essential tool for organizations looking to stay ahead of the competition. Jobs believed in creating products that consumers didn’t even know they ...

  4. (PDF) Case Studies in Knowledge Management

    PDF | Sumario: The cases described here provide detailed examples focus on information-technology-based tools for KM, these cases pay close attention to.

  5. (PDF) A case study on the implementation of a knowledge

    the strategy itself has used different tools. CASE STUDY Knowledge and Process Management. 170 F. J. Forcadell and F. Guadamillas. REFERENCES. Cohen WM

  6. Knowledge Management. Case studies

    Case studies are used by the Knowledge Management Society (KMS) as a tool in promoting the dissemination of Knowledge management to other agents. To begin

  7. Case Study: The Implications of Knowledge Management Tools on

    And this is where knowledge based organizations benefits from knowledge management systems and technologies. When dealing with diseases like

  8. Top Knowledge Management Use Cases (with Real World Examples)

    This included new traditions like virtual brown bags and topic-based online meetups, new tools ... analysis, and targeted expert reviews to

  9. Case Studies: KM Tools in ICT Companies

    Global IT firms are successfully leveraging KM to capture best practices, improve project management, nurture innovation, enhance customer service, reuse

  10. Case Studies: KM Tools in ICT Companies (2)

    Open Text has also launched Livelink Wireless, which is being used by its knowledge workers on the road. Open Text launched an Extranet in 1997 to improve

  11. Designing the Knowledge Management System (A Case Study

    (2010) reports that 20 percent of small and medium-businesses in North. America and Europe plan to implement CRM or information and knowledge management tools

  12. knowledge management issue: a case study of the department

    ABSTRACT. This research employs a qualitative methodology to investigate Knowledge Management (KM) in the department of educational administration at a

  13. applied knowledge management in small design firms: case study

    Emergent KM approach where practices, tools and methods of managing knowledge originate from the daily practice and learning processes of company's employees

  14. Knowledge management practices in technology parks: case study

    Thus, Knowledge Management through a set of organizational elements - strategy, culture, structure, people, tools, metrics and processes - encourages the.